酒店情景英语试卷

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英语版酒店预订情景模拟

(R: Hotel Receptionist G : Guest)R: Good morning, reservation, may I help you ?G: Yes I’d like to book a room .R: Yes, sir. when for ,please ?G: December 1st,R: For how many nights ?G: For two nights.R: How many of you please?G: Just one.R: Which type of room would you prefer, a suite , a double or a single ? G: I’m traveling alone , so a single room will doR: one moment , please . I’ll check our room availabilities for those days. Sorry to keep you waiting , sir .we have a single at 538 yuan,is that all right?G: OK .I’ll take it.R: Thank you , sir. may I know your name , please ?G: Yes ,It’s zhao cunR: How do you spell that , please ?G: z-h-a-o,c-u-n.R: Yes, Mr.zhao .your phone number, please?G:My city code is 0312 , my phone number is 2569283R: What time do yo expect to arrive , sir ?G:Oh , around 5 p.m ,I suppose .R:OK. Sir . May I confirm your reservation,now?G:OK.R:Mr.zhao You have successfully reserved a single room at the price of 538 yuan .You will arrive at December 1,and you will stay for two nights your telephone number is 0312-269283. Is that all right?G:That’s right .R:Is there anything else I can do for you?G:No.R: OK ,Mr Zhao.We look forward to seeing you .Bye-bye.。

酒店情景英语试卷

酒店情景英语测试卷一.Translate the following phrases.(20 points)1.家外之家2.前厅3.长途电话预订4.多功能厅5.办手续6.保龄球房7.普通航空信8.在外汇兑换台9.兑换水单10.大堂副理11.in the peak seasons12.floor attendant13.soft berth14.walk-in guest15.shuttle bus16.special express17.an indoor patio with drinksprehensive communication facilities19.a tough job20.settle accounts二.Put the following sentences into Chinese or English.(10 points)1.Could you give me the flight number, please, in case the plane's late?2.We usually have high occupancies in the peak seasons.3.你准备用现金，还是用信用卡付款？4.我妻子还几次被装货的电梯声吵醒。

5.根据我们的规定，凡过中午十二点还没腾出的房要收半天房金。

三.complete the following dialogue.(30 points)1.A: ___________________________ .Could you change a room for me?B: ___________________________ ,sir?A:There's something wrong with the window of Room 305.It ___________________________ and therefore I couldn't_____________.B:I'm sorry to hear that . I'll ask somebody___________________________.A:Thank you.But I think it's better ___________________________.B:We don't have a spare room today. I'll ___________________________.Is that all right?A:Ok.Be sure _________________.B:certainly,sir.2.A:Reservations. ___________________________ ?B:Yes, I'd like to book a room for my friend, Gary Smith.A: ___________________________?B:A double room with bath. ___________________________ ?A:It's 150 yuan. ___________________________ ?B:Ten days.A: ___________________________ ?B:On the 18th.A: ___________________________?B:No,thanks.A: ___________________________.B:That's right.Thank you.A:Thank you.Good-bye.四.Answer questions (20 points.)1. What is the aim of a hotel?2. Can you say something about the great importance of the Front Office?3. Please name some of the duties carried out by the Front Office staff.4. In order to fulfil the duties, What qualities should a staff have?五.Role-play:(20 points)1 Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for his boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music. Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.。

酒店情景英语

酒店情景英语1、When you hear or meet something which is bad for the guest听到或遇到对客人不利的事时I’m sorry to hear that. I hope you will be better soon .听到这个我很遗憾，我希望您很快会好起来。

I’m sorry to hear that. Have a good rest .听到这个我很遗憾，您好好休息一下吧。

I’m sorry to hear that. Take it easy today .听到这个我很遗憾，今天您可别着急。

2、When the guest have some accidents客人碰到意外时（如电梯门碰到他）I hope you did not hurt yourself .我希望您没有受伤。

Are you hurt yourself ? 您伤着没有？Did you hurt yourself ?您伤着了没有？Would you like to see a doctor ?您要不要看医生？3、When the guest arrive hotel 客人到店时Welcome to Dolton Hotel Changsha .欢迎光临通程国际大酒店。

Wish you have a pleasant stay in our hotel .愿您在我们酒店入住愉快。

Welcome to staying in our hotel .欢迎您入住我们酒店。

4、When the guest leave hotel客人离店时Have a nice day .祝您今天过得愉快。

Have a nice evening .祝您今晚过得愉快。

Have a good weekend .祝您周末愉快。

Good luck .祝您好运。

We look forward to your next arrival .我们期待您的下次光临。

酒店情景英语考试试卷

酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。

酒店情景英语

状况1：先和客户约定吃饭时间和地点A：我今晚想邀请您吃晚饭，不知您是否有空？Would you be interested in dinner with me. Are you free?B：谢谢您的邀请，我今晚有空。

Thank you for your invitation. I am free tonight.A：您喜欢吃哪种菜？中餐、西餐还是海鲜？Which food would you like best? Chinese food, western food or sea food? B：我比较喜欢西餐。

I prefer western food.A：好的，我晚上7：00去饭店接您。

Ok, I am going to the hotel to pick you up at 7:00 o’clock at night.B：很好，我会等候。

Ok, I’ll wait for you.A：待会儿见。

See you later.B：再见。

See you.状况2：刚到达餐厅A：请给两人的座位。

Please give me a table for two.C：(服务生)这边请。

This way, please.A：我要靠窗的位置。

I want a seat by the window.B：这位置不错。

This seat is not bad.A：很高兴您满意，请坐。

It’s my pleasure to satisfy you, have a seat, please!状况3：点正餐前，先点些饮料C：这是菜单和酒类表。

This is menu and wine list.A：您想喝点什么？Johnson先生，啤酒或酒？What would you like to drink? Mr. Johnson, beer or wine?B：我想试试台湾啤酒。

I want to try some Taiwan beer.A：来两瓶台湾啤酒。

饭店情景英语试题及答案

饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。

酒店情景英语测试--综合选择题

酒店情景英语测试--综合选择题(总3页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--酒店情景英语测试 I1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isD.单人间 B. 标准间（配两张单人床） C. 双人间（配一张双人床） D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg2211.Where is the washroomA.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phoneA.Reservations, may I help youB. B. Welcome to our hotel.C. please come to our hotelD.Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?15.16.A.ChopsticksB. knife and forkC. dessert plateD. napkin17.请将左栏的名称和右栏翻译连线答案：44。

饭店情景英语期末考试试卷

饭店情景英语期末考试试卷班级：姓名：2009 —2010学年第二学期期末考试试卷（共 100 分）I. Translate the following phrases (1’*20=20’)1. 多功能厅2. 家外之家3. 过路客人4. 东方明珠电视塔5. 代看小孩服务6. 电话号码本7. 做晚床8. 休息厅酒吧9. 头一道菜10. 大食客11. easy over 12. a highly organized commercial entity 13. a senior citizen 14. For your information15. back and forth 16. operational department17. go through the formalities 18. DDD19. group cohesiveness 20. Chateau Haut LafiteII. Complete the following dialogues: (2’*10=20’)Dialogue 1Hostess (H): Good morning, Hilton Restaurant.Guest (G): Good morning. I’d like to book a table for this Saturday.H: Certainly, sir. ?G: Eight.H: And ?G: At 7 p.m.H: Sorry, sir. ?G: Let me see. OK, 8 o’clock will be all right.H: Thank you, sir. ?G: Mr. Young.H: So it’s Mr. Young, .G: That’s right. Thank you.H: Thank you for calling, Mr. Young.Dialogue 2Waiter: Good morning. Can I help you?Guest: Yes. .Waiter: Chinese or western?Guest: Chinese breakfast. Give me .Waiter: All right, sir. Anything else?Guest:?Waiter: Yes, they are very delicious, especially the sliced noodles and the seafood noodles.Guest: Very well. I’ll take .Waiter: OK. One meat dumpling, one steamed roll, one fried bread stick, one sliced noodles and two seafood noodles. Is that all?Guest: Yes, that’s right.Waiter: Just a moment, please. .III. Say the following sentences in a more courteous way: (2’*10=20’)1. “That’s our cheapest room.”2. “I’m on my break right now!”3. (On the phone) “Hello… Wan Hao.”4. “You want more towels?”5. “Sorry, that’s not my department.”6. “I can’t do it!”7. “You want cream?”8. “Dining room’s closed.”9. “What’s the problem?”10. “Yeah? A cup of coffee?”IV. Discussion: (5’*4=20’)1. Please name some of the duties carried out by the Front Office staff.2. Do you agree that the Housekeeping Department is the backbone of a hotel? Why?3. How would you define “high quality service”?4. Can you enumerate the goals for running a hotel?V．Role-play: (10’*2=20’)1. Work with your partner to make a dialogue by yourselves according to the following given scene.A: a host or hostess who is in charge of taking reservations for the restaurant.B: a guest. She wants to hold a party this weekend for her boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music.Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.2. Work with your partner to make a dialogue by yourselves according to the following given scene.You’re a service staff member in a restaurant. One day, there comes a very picky guest in your restaurant. He seems to be dissatisfied with everything and everyone in the restaurant: the tableware, the music, the dishes, and even the atmosphere. Try to handle the complaints from the guests properly one by one. And at last, despite his particular and difficult personality, you make him feel happy with you and your restaurant.。

酒店情景英语第三版答案下册

酒店情景英语第三版答案下册1、This year our school is _____ than it was last year. [单选题] *A. much more beautiful(正确答案)B. much beautifulC. the most beautifulD. beautiful2、It was _____ that the policy of reform and opening up came into being in China. [单选题] *A. in the 1970s(正确答案)B. in 1970sC. in the 1970s'D. in 1970's3、Sometimes Americans are said to be _____. [单选题] *A superficially friendB superficial friendC. superficial friendlyD. superficially friendly(正确答案)4、--Do you often go to the cinema _______ Sunday?--No, we _______. [单选题] *A. on; don’t(正确答案)B. on; aren’tC. in; doD. in; don’t5、If you had told me earlier, I _____ to meet you at the hotel. [单选题] *A. had comeB. will have comeC. would comeD. would have come(正确答案)6、He was proud of what he had done. [单选题] *A. 对…感到自豪(正确答案)B. 对…感到满足C. 对…表示不满D. 对…表示后悔7、The Internet is an important means of（）[单选题] *A. conversationB. communication(正确答案)C. speechD. language8、This girl is my best friend, Wang Hui. ______ English name is Jane.（）[单选题] *A. HeB. HisC. SheD. Her(正确答案)9、The family will have _______ good time in Shanghai Disneyland. [单选题] *A. theB. a(正确答案)C. anD. /10、She passed me in the street, but took no（）of me. [单选题] *Attention (正确答案)B. watchC. careD. notice11、84．There is a big tree? ? ? ? ? ? ? ?the house and the river. [单选题] *A．between(正确答案)B．inC．overD．of12、Bob is young, _______ he knows a lot. [单选题] *A. becauseB. soC. but(正确答案)D. unless13、—Excuse me, how long does it ______ to walk to the library? —About 15 minutes, I’m afraid.（）[单选题] *A. take(正确答案)B. spendC. costD. pay14、This seat is vacant and you can take it. [单选题] *A. 干净的B. 没人的(正确答案)C. 舒适的D. 前排的15、—______?—He can do kung fu.（）[单选题] *A. What does Eric likeB. Can Eric do kung fuC. What can Eric do(正确答案)D. Does Eric like kung fu16、—______is my notebook？—Look! It’s in your schoolbag.（）[单选题] *A. WhatB. WhichC. Where(正确答案)D. How17、He usually ________ at 6:30 a.m. [单选题] *A. gets toB. gets up(正确答案)C. gets overD. gets in18、This pair of shoes only _______ me 10 yuan. [单选题] *A. spentB. tookC. paidD. cost(正确答案)19、As for the quality of this model of color TV sets, the ones made in Chine are by no means _____ those imported. [单选题] *A inferior thanB less inferior toC less inferior thanD. inferior to(正确答案)20、I’m so tired after _______ walk. [单选题] *A. three hour’sB. three hours’(正确答案)C. three hoursD. three hour21、I paid twenty yuan _______ the book. [单选题] *A. offB. backC. for(正确答案)D. with22、He didn't allow _____ in his room. Actually he didn't allow his family _____ at all. [单选题] *A. to smoke; to smokeB. smoking; to smoke(正确答案)C. to smoke; smokingD. smoking; smoking23、59．—Can I talk to the manager?—Please wait ________ minute. [单选题] *A．anB．a(正确答案)C．theD．/24、John Smith is _______ of the three young men. [单选题] *A. strongB. strongerC. the strongerD. the strongest(正确答案)25、The huntsman caught only a（）of the deer before it ran into the woods. [单选题] *A. gazeB. glareC. glimpse(正确答案)D. stare26、I passed the test, I _____ it without your help. [单选题] *A.would not passB. wouldn't have passed(正确答案)C. didn't passD.had not passed27、I always get ______ grades than he does, so maybe I should help him more.（）[单选题] *A. bestB. better(正确答案)C. goodD. well28、When you have trouble, you can _______ the police. They will help you. [单选题] *A. turn offB. turn to(正确答案)C. turn onD. turn over29、66．—How much meat do you want?—________．[单选题] *A．Sorry, there isn't anyB．I can't give you anyC．Half a kilo, please(正确答案)D．Twelve yuan a kilo30、It was difficult to guess what her_____to the news would be. [单选题] *A.impressionmentC.reaction(正确答案)D.opinion。

酒店英语考试试题及答案

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

酒店英语考试试题

酒店英语考试试题酒店英语考试试题酒店行业是一个充满活力和竞争激烈的行业，对于从事酒店工作的人员来说，具备良好的英语能力是非常重要的。

因此，酒店英语考试成为了评估酒店从业人员英语水平的重要方式之一。

本文将为大家提供一些常见的酒店英语考试试题，帮助大家更好地准备考试。

第一部分：听力理解1. 以下哪种情况是属于一种紧急情况？A. 客人要求更换房间。

B. 客人报告房间内有小偷。

C. 客人询问酒店附近的旅游景点。

2. 请听下面的对话，回答问题。

Receptionist: Good morning, how may I help you?Guest: Good morning, I would like to check in.Receptionist: Sure, could you please fill out this form?Guest: Of course, here you go.Receptionist: Thank you. Could you also provide a valid ID?Guest: Sure, here's my passport.Receptionist: Great, your room number is 305. Enjoy your stay!根据对话内容回答以下问题：A. What does the guest want to do?B. What does the receptionist ask the guest to fill out?C. What does the guest provide as a valid ID?第二部分：口语表达1. 请回答以下问题：A. How would you greet a guest who just arrived at the hotel?B. What would you say if a guest asks for a restaurant recommendation?C. How would you apologize to a guest for a mistake made by the hotel?2. 请根据以下情景进行角色扮演：A. You are a receptionist. Greet a guest and ask for their reservation details.B. You are a guest. Check in at the hotel and ask for the Wi-Fi password.第三部分：阅读理解请阅读以下短文，回答问题。

酒店情景英语参考答案A

安徽职业技术学院2009～2010学年第2学期期末考查参考答案A《酒店情景英语》（闭卷）班级_________学号_________姓名___________得分__________一、1.大厅2.空房3.发票4．面值5.公用电话6.看车员7.电话流水表8. mouth piece9. rental10. hot line11. operator12. special rate13. put through14. night stand/ beside table15. complaint二、1.您能介绍下饭店的服务吗？2.提供早餐的单人间多少钱？3.我想换些美元，您能告诉我今天的兑换率吗？4.我能补充下您的小冰箱吗？5.八点以后，我们有10%的优惠。

6. Hello, have you got a reservation?7. If you need other further services, please let us know.8. According to the hotel policy, we charge a full-day fee asdeposit for walk-in guests.9. Excuse me, the sound of your TV is too much loud, wouldyou please turn down?10. If we change large amounts, our cash supply runs out andwe are unable to oblige our other guests.三、controlling relationship place exercises revenuecashes Division crucial appreciate come intostressed weight apt discussing pleasantcordial handling unrecorded incurs postedresulting四、May I help you, sir?I reserved a twin room with windows three weeks ago.Let me check today’s reservation list.Would you please show me your passport?Would you please fill in the registration form?How do you wish to settle the account, in cash or by creditcard?Could I settle the bill by travelers check?Good night. I hope you’ll enjoy your stay here.。

酒店英语试卷

酒店英语试卷酒店英语试卷一、选择题1、When guests have lunch or dinner in the restaurant, what does the waiter say? A. Would you like something to drink? B. What would you like to order? C. Is everything to your satisfaction?D. How was the service?2、If a guest asks the price of a particular dish in the menu, what would a waiter say? A. It's three pounds and twenty-five pence. B. It's very cheap. C. It's one of our best-selling dishes. D. It contains ingredients which are not included in the price.3、When a guest complains about the service in the hotel, what should be done? A. Ignore the complaint and wait for the guest to leave. B. Argue with the guest and try to prove that the service is good. C. Apologize to the guest and try to solve the problem as soon as possible. D. Just remain silent and do nothing.4、If a guest wants to know where the nearest ATM is, what shoulda hotel employee say? A. I don't know, but you can go to the front desk and ask them. B. There is an ATM in the lobby. C. You can find it in the nearest bank. D. You need to go back to your hotel and get some cash.5、When a guest checks out of the hotel, what should be included in the service? A. Cleaning the room and making the bed. B. Giving the guest a hug and wishing them a pleasant journey. C. Handing over the bill and asking for a tip. D. Giving the guesta gift and inviting them to come again.二、填空题6、The ______（总计）amount of the bill is $100.61、The ______（投诉）department of the hotel is dealing with your complaint.611、Please ______（预订）a table for two for tonight's dinner. 6111、The ______（服务）charge is included in the price of the meal.61111、The ______（行李员）will assist you with your luggage.三、翻译题11、The hotel has a swimming pool, fitness center and beauty salon.111、The staff are friendly and helpful, especially the front desk personnel.1111、The room was clean and comfortable, but the bed was too soft for my liking.11111、The food in the hotel restaurant was excellent, but the service was rather slow.111111、We had a wonderful stay at the hotel and would definitely recommend it to friends and family.。

酒店英语考试试题及答案

酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。

宾馆英语试题

前厅接待英语考试试卷姓名：总分：口语部分（65分）一、单词、短语。

（25分）（一）英译中（12分）。

Lobby Emergency exit Room chargeBell Service Credit card Foreign ExchangeSingle room Standard room Delay Check-out Luggage Storage Identification Department time（二）中译英（13分）。

直走向左/右拐坐电梯上楼五楼在第一个拐弯处向左转大堂副理贵宾楼餐厅商务中心客房钥匙卡到达时间请出示您的护照请您签名三、翻译。

（40分）（一）英译中（12分）1. I’d like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. I’d like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. I’d like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I can’t find the exact spot on the map.11. I’d like to change some US dollars and I’d like to know today’s exchange rate.12. Can you change the room for me? It’s too noisy.（二）汉译英（28分）1.您预订过吗？2.您将要住多久？3.您能告诉我您的名字与房间号码吗？4.这是您的钥匙卡，住店期间请包管好。

11旅管班商英班酒店英语试卷1

Clerk Card
Greet the guest
Who & in whose name
What kind of room
Arrival and departure dates
Any special request
Introduce the price
Thank the guest
1.单人间2.双床间3.团体订房4.兑换率5.宴会厅
6千岛酱7.七分熟牛排8.培根9.鸡尾酒10零点菜单
1.您想要什么样的房间？
2.您想住多久？
3.请别挂断好吗？我来查下是否有空房间。
4.请告诉我您要兑换多少。
5.我来帮您提行李好吗？
6.这是您的行李。请检查一下是否对。
7.您有预定吗？以谁的名义定的房间？
Guest Card
Name: Robert Lewis & Mary Lewis (a new couple)
Pቤተ መጻሕፍቲ ባይዱrpose: Reserve a suite
Length of stay: From 5 May to 6 June
Special request: Chinese style no matter how expensive it is
8.请给我看下您的护照好吗？
9.请您填一下登记表好吗？
10.您能在兑换单上签名吗？
Situation1
Mr. Robert is going to spend his honeymoon in China with his new bride. Now he is talking with the clerk on the phone. Please have a conversation according to the information given below.

饭店情景英语复习题答案

饭店情景英语复习题答案一、词汇题1. 饭店（Hotel）：A. 住宿的地方2. 预订（Reservation）：B. 预先安排3. 房间服务（Room Service）：C. 送到房间的服务4. 餐厅（Restaurant）：D. 用餐的地方5. 账单（Bill）：E. 需要支付的金额二、选择题1. 当你想预订一间房间时，你应该说：A. "I'd like to make a reservation."B. "I want to check in."C. "Can I have the menu?"答案：A2. 如果你想要额外的枕头，你应该：A. Call the front desk.B. Go to the restaurant.C. Ask for the bill.答案：A3. 在饭店用餐后，你想要结账，应该：A. Ask for the bill.B. Request room service.C. Check out.答案：A三、填空题1. 当你到达饭店时，前台工作人员可能会问你："Do you have a______?"（预订）答案：reservation2. 如果你饿了，你可以要求："I'd like to order some food from the ______."（菜单）答案：menu3. 当你准备离开饭店时，你可能需要："I need to pay my ______ before I leave."（账单）答案：bill四、翻译题1. 请将以下句子从中文翻译成英文：- 我需要一间无烟的房间。

答案：I need a non-smoking room.2. 请将以下句子从英文翻译成中文：- Could you please turn down the bed for me?答案：你能帮我铺一下床吗？五、情景对话场景：你在饭店的餐厅用餐完毕，想要结账。

情景英语练习题

情景英语练习题Part 1: At a RestaurantSituation: You are at a restaurant for lunch. Use the given information to answer the questions.Information:- Server: Claire- Table number: 8- Order: Vegetable salad, grilled chicken, and iced tea1. What's the server's name?2. What is the table number?3. What did you order for lunch?Part 2: At a HotelSituation: You are checking in at a hotel reception desk. Use the given information to answer the questions.Information:- Hotel name: Grandview Hotel- Room number: 305- Check-in time: 3:00 PM- Duration of stay: 4 nights- Additional request: Extra pillow1. What is the name of the hotel?2. What is your room number?3. When is the check-in time?4. How many nights will you be staying?5. What additional request did you make?Part 3: At the AirportSituation: You are at the airport and need to find your gate for a flight. Use the given information to answer the questions.Information:- Airline: Skyline Airlines- Flight number: SK123- Departure time: 14:45- Gate number: A231. Which airline are you flying with?2. What is your flight number?3. When is the departure time?4. What is your gate number?Part 4: At the SupermarketSituation: You are shopping at a supermarket. Use the given information to answer the questions.Information:- Item: Milk- Brand: FreshMoo- Quantity: 1 liter- Price: $2.501. What item are you purchasing?2. What is the brand of the item?3. How much of the item are you buying?4. What is the price of the item?Part 5: In a TaxiSituation: You are taking a taxi. Use the given information to answer the questions.Information:- Taxi company: CityCabs- Driver: Mark- Destination: Central Park- Fare: $15.501. Which taxi company are you using?2. What is the name of the driver?3. Where is your destination?4. How much is the fare?Part 6: At the GymSituation: You are at the gym and need to check the schedule for a class. Use the given information to answer the questions.Information:- Gym: FitZone- Class: Yoga- Instructor: Lisa- Schedule: Every Monday and Wednesday at 6:00 PM1. What is the name of the gym?2. Which class are you interested in?3. Who is the instructor for the class?4. When is the class scheduled?Conclusion:In this article, we have presented various situations in which you may encounter English conversations related to everyday scenarios such as restaurants, hotels, airports, supermarkets, taxis, and gyms. By practicing these scenarios, you can enhance your proficiency in understanding andresponding to common English phrases and questions typically used in these situations. Remember to pay attention to the given information and formulate your answers accordingly. Practice regularly to improve your English fluency and confidence in real-life situations.。

酒店英语情景模拟

客房情景对话Service Position:The Housekeeping Department is one of the main operational departments of a hotel. It’s main duty is to see to the cleanliness and good order of all the rooms and public areas in the hotel, provide all kinds of facilities and services so as to create a convenient comfortable, tidy and secure living environment for the guests. Moreover, it also provides supports for other departments and coordinates the work closely with other department.Housekeeping is the heart of the hotel industry, though it doesn’t generate sales directly, as the Food＆Beverage Department and the Sales Department do. The entire hotel depends on the smooth, efficient management of the Housekeeping Department.H: HousekeeperG: Guest清洁房间、洗衣服务Procedure of Service:●Knock at the door gently three times.●Say: “Housekeeping”.●Ask the guest whether he can clean the room now.●Greet the guest.H: Housekeeping. May I come in?G: Yes. Come in, please.H: I’m sorry to disturb you, sir. May I clean the room now?G: OK, you can do now. And I have some clothes to wash. C an you send someone to Room 202 to pick up my laundry?H: Certainly, sir. Would you like express laundry or ordinary laundry service.G: What is the difference?H: We charge 50% more for express, but it only takes 5 hours. Which one would you prefer?G: express laundry service.H: OK. I’ll ask somebo dy to pick your laundry at once. I hope you have a good day.Good-bye .晚床、加床服务Procedure of Service:●Ask the guest if he wants turn-down service now.●Turn down the bed.●Express your wishes to the guest.H: Good evening, Housekeeping. May I come in?G: Come in, please.H : Good evening，sir. May I do the turn-down service for you now？G: Ok, You can do now. Could I have an extra bed? One of my friends will stay here with me for a night.H: Of course. But please call the front desk first. With the permission of the front office, I’ll get you one.G: Ok, I’ll call them then. How much shall I pay for the extra bed service?H: The rate of the extra bed is 30RMBG: Thank you very much.H: You’re welcome. I hope you have a very pleasant evening.送餐服务Procedure of Service:●G reet the guest●Get the information from the guest.What the guest wants.The special demands for cooking.The guest’s name and his room number.●Confirm what the guest books.●Tell the guest the order will be ready soon.H: Good morning，room service. What can I do for you?G: I’d like to book you room service for breakfast.H: We offer three types of breakfast: American, continental and Chinese. Which one would you prefer?G: What does Continental breakfast have?H: Oranges juice, toast with butter, coffee or tea?G: That would be fine, I will take it. I'd like a coffee with two sugars, please.H: I see. May I have your name and room number, please?G: Sure, Jon Smith in room 202H: Let me confirm your order. Mr Jon Smith in room 202, continental breakfast, coffee with two sugars. Is that right?G: Exactly. Is there an extra charge for room service?H: We add a 10% service charge.G: Ok, Please send them as soon as possible.H: Your order will arrive in 15 minutes, See you.设备电器维修服务Procedure of Service:●Greet the guest●Patiently and carefully listen to what the guest says.●Say “sorry” or “apologize” to the guest.●Get the room number from the guest.●Tell the guest what will be done at once.●Inform the repairman to repair at once.●Check what has been made by the repairman.H: Good evening, Housekeeping．May I help you？G: Yes, There is something wrong with some of the facilities in the bathroom.H: I’m sorry to hear that. What exactly is the mater, sirG: The toilet doesn’t flush, I can’ t turn off the faucet. The bathroom will become a small lakeH: First, I do apologize for the inconvenience. I’ll have the Maintenance Department fix these right now. Would you please tell me your room number?G: 202H: Room 202. Thank you for bringing the problems to our attention. And I apologize for the inconvenience as well. The repairman will come to your room soon.G: Ok, I see.H: I’ll call you in about 20 minutes.。