酒店英语试题
酒店英文测试参考题库[1]
![酒店英文测试参考题库[1]](https://img.taocdn.com/s3/m/3cbeeb6fcaaedd3383c4d343.png)
英语口语比赛参考题（一）中式铺床中译英1.这是239房间，我想加一个枕头。
(This is room 239; I would like to have one more pillow.)1.您可以在房间直拨国际长途。
（You can make IDD call in your room.）2.我们提供快洗服务，加收50%的额外费用。
（We have express service at a 50% extra charge.）3.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）4.好像电话有问题。
（It looks something wrong with the telephone.）5.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service,can you please send someone to repair/fix it?）6.我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）7.这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me an iron please.）8.我想要一个客房送餐服务。
（I would like to have a room service.）9.客房里有小冰箱。
（There is a mini bar in your room.）10.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet. It’s already12:00.）11.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)12.我房间的电视图象不清楚。
酒店英语-题库带答案
酒店英语-题库带答案1、Half past ten 的中文对应翻译是A、 10点半B、 9点半C、 22点半答案： A2、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案：3、A、 guest uses ______to dry hair.A. toilet paperB、 hair dryerC、 battery答案：4、我非常抱歉,用英语怎么说?A、I’m sorry very much.B、I’m terribly sorry.C、I’m terribly very sorry.答案： B5、Room Status中VC表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： B6、Room Status中 VD表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： C7、客房的DND表示:A、空房B、请勿打扰C、脏房答案： B8、Room Status中 OD 表示:A、干净的住房/占用房B、住客脏房C、脏的空房答案： B9、Room Status OOO中表示:A、干净的住房/占用房B、干净的空房C、维修的坏房答案： C10、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案： A11、清洁房间的顺序:A、挂牌或口头告知清理房间、VIP、OD、VC、VD、DND、OOOB、 VIP、挂牌或口头告知清理房间、VD、OD、OOO、DNDC、 VIP、VD、挂牌或口头告知清理房间、、OD、OOO、DND答案：12、服务员进客房程序:A、敲门报“Housekeeping”B、按门铃敲门进房C、先报“Housekeeping”后敲门进房D、先按门铃敲门报“Housekeeping”再进房答案：13、答案：14、是在这吃还是带走英语怎么说？A、 to eat here or to go outB、 for here or to go答案： B15、巨无霸的英语A、 Large MacB、 Big MacC、 large hamburger答案： B16、甜筒的英语A、 conesB、 sweet basket答案： A17、Self-ordering kioskA、自动点餐机B、自助卡拉OK答案： A18、酒瓶上的EA、 especialB、 extra答案： A19、酒瓶上的VA、 veryB、 very old答案： A20、x.oA、 extra oldB、 20 years old答案： A21、7月1号用英语怎么说？A、 July the firstB、 June the firstC、 July one答案： A22、主管用英语怎么说？A、 SupervisorB、 CaptainC、 manager答案： A23、请大家在学习时准备一个本子，在本子上记下自己看任务点学习时做的笔记。
酒店情景英语测试--综合选择题
酒店情景英语测试--综合选择题(总3页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--酒店情景英语测试 I1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isD.单人间 B. 标准间（配两张单人床） C. 双人间（配一张双人床） D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg2211.Where is the washroomA.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phoneA.Reservations, may I help youB. B. Welcome to our hotel.C. please come to our hotelD.Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?15.16.A.ChopsticksB. knife and forkC. dessert plateD. napkin17.请将左栏的名称和右栏翻译连线答案：44。
酒店英语考试试题及答案
酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。
酒店工作英语试题及答案
酒店工作英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. Hi thereD. Howdy答案：B2. Which of the following is NOT a hotel service?A. Room serviceB. Laundry serviceC. Wake-up callD. Grocery shopping答案：D3. If a guest asks for a late check-out, how should you respond?A. I'm sorry, we don't allow late check-outs.B. Let me check with the manager.C. Sure, no problem.D. That will be an extra charge.答案：B4. What does "front desk" refer to in a hotel?A. The place where guests check in and outB. The main entrance of the hotelC. The dining areaD. The reception area for VIP guests答案：A5. What is the meaning of "check-in" in a hotel context?A. To pay the billB. To register and receive a room keyC. To leave the hotelD. To request a room change答案：B6. Which of the following is a common courtesy in hotel service?A. Ignoring the guest's requestsB. Keeping a professional appearanceC. Interrupting the guest's conversationD. Using slang language with guests答案：B7. What should you do if a guest complains about the room temperature?A. Tell them to adjust it themselves.B. Apologize and offer to check the thermostat.C. Ignore the complaint.D. Charge them for a room change.答案：B8. What does "Do Not Disturb" sign mean when placed on a hotel room door?A. The guest is not in the room.B. The guest does not want to be disturbed.C. The room is under maintenance.D. The room is available for cleaning.答案：B9. What is the purpose of a "housekeeping" department in a hotel?A. To manage the hotel's budgetB. To clean and maintain guest roomsC. To handle guest complaintsD. To organize hotel events答案：B10. Which of the following is a benefit of being a hotel employee?A. Free accommodationB. Flexible working hoursC. Opportunity to meet new peopleD. Access to all hotel facilities答案：C二、填空题（每题1分，共10分）11. When a guest checks in, you should ask for their _______.答案：identification12. The term "suite" usually refers to a larger room with a separate _______ area.答案：living13. In a hotel, "concierge" is a person who provides _______ and local information.答案：information14. If a guest leaves without checking out, it is called_______.答案：walk-out15. The phrase "room rate" refers to the _______ for staying in a hotel room.答案：cost16. A "continental breakfast" typically includes _______, coffee, and juice.答案：pastries17. The "mini-bar" in a hotel room is a small refrigerator containing _______ and drinks.答案：snacks18. A "non-smoking" room is a room where _______ is not allowed.答案：smoking19. The "lobby" is the area in a hotel where guests can_______ and wait.答案：sit20. "Banquet" services in a hotel are often used for _______ and large gatherings.答案：events三、简答题（每题5分，共30分）21. What are the basic qualities of a hotel receptionist?答案：A hotel receptionist should have excellent communication skills, be polite and professional, have good knowledge of the hotel's services, and be able to handleguest inquiries efficiently.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person andtypically has one bed. A double room is intended for two people and usually has either a double bed or two single beds.23. What is the role of a hotel's "bellman"?答案：A bellman assists guests with their luggage,provides directions, and may also help with other requests such as calling a taxi or giving information about the local area.24. Describe the importance of maintaining。
酒店英语试卷试题.docx
一、短语、句子。
（20 分）（一）英译中（ 10 分）undry service ______________2.Front Office Department________________3.I'm at your service. _____________________________4.House keeping. May I come in? __________________________5.We are looking forward to seeing you. _______________________________（二）中译英（ 10 分）1.客房部 ___________2.铺床 __________________3.我现在要退房。
____________________________4.行李员会带您到房间。
_______________________________5.您有预订了吗？ _______________________________二、单项选择题（ 40 分。
）1、Good morning. _______ I help you?A、WouldB、 MustC、May D 、Am2、I would like to _________ a room, please.A． order B、book C、see D 、look3. It’s very kind __________ you to help me.A ． of B、to C、by D 、 for4. What ’ s the ________ for a double room?A. rightB. rate C、money D 、 for5. I would like to book a double room ________ bath.A. withB. of C、by D 、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D 、fill for7.We are looking forward to __________ you.A. seeB. saw C、seeing D 、sees8.I'm afraid we are fully booked _______ the 5th .A. withB. of C、by D 、for9.Do you want to pay _____ or _____ credit card.A. in inB. by by C、by in D 、in by10.The porter will show you _______ your room.A. withB. to C、by D、 for11.My flight will leave ______ 6 pm today.A. withB. on C、at D 、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D 、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D 、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D 、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D 、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D 、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D 、starching18.Let me help you _______ your luggage?A. byB. with C、on D 、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、lo三、连线题（每题 2 分, 共 10 分）第 1 页共 3 页1． May I look at your passport,please? A. I’m from England.2.Where do you come from? B. Sure.3.May I have your name,please? C. On Octorber 5th .4.When are you leaving? D. Jim Brown.5.Do you have a booking here? E. Yeah, I booked a singleroom days ago.四、全（ 10 分）a. Could I keep the room until4:30 pm?b. No problem.c. This is Mr Collins from Room 502.d. Could you help me with my luggage?e. They have booked the 5th floor.A:Good morning, Front Desk. May I help you?B:Good morning. __________A: Yes?B: My train will leave at 5 o’clock tomorrow afternoon.__________ A:Just a moment, please. ⋯ I ’m sorry, sir. There is a large meetingtomorrow._________ I hope you can understand.B:Yes, I do understand._________A:__________ A porter can take care of it.B:Thank you.五、（ 20 分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or innsinstead of hotels. They get a room for the night and the breakfast the nextmorning.Roomsfor the night in private ( 私人 ) homeswith breakfast have been p with travelers in Europe for many years. In the past five to ten years, thesebed-and-breakfast places have become popular in the United States. Many ofthese America’s bed-and-breakfast inns are old historic buildings.bed-and-breakfast inns have only a few rooms, others are muchlarger.Som do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is muchdifferent from staying at a Usually the cost is much less. Staying at an inn is almost like visitingsomeone’s home. The owners are glad to tell about the areas and the interestplaces to visit.Many vacationers say that they enjoy the chance to meet lofamilies.1. Americans like to take to a holiday trip____.A.every yearB.every seasonC.every monthD.twice a year2.Nowadays more American travellers prefer spending nights at______.A.big hotelsB.colleges and universitiesC.their relat ives ’ homesD. small houses and inns.3.According to the passage，which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in ____for manyyB.EuropeC.AmericaD.Africa5. Many of these America’s bed -and-breakfast inns are __________.A.old buildingsB.new buildingsC.tall buildingD.small house第 2 页共 3 页Rossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya inMoscowis the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts.About 3,000 people work in the hotel. The ballroom is known as the world’ s largest. Furthermore, there is a 21-story “ Presidential tower ” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world?A. Hilton HotelB. Trade HotelC. the Great Wall HotelD. Rossiya7. How many people can this largest hotel accommodate at one time?A. 3,200B. 6,000C. 930D. 3,0008. How many people work in this largest hotel?A. 3,200B. 6,000C. 930D. 3,0009.Which part of the hotel is known as the largest in the world?A. The Presidential tower.B. The Central courtyard.C. The Ballroom.D. The Suite.10.Foreigners have to pay __________ more than the usual rate Russianofficials pay.A. 16 timesB. 21 timesC. 12 timesD. 6 times其中专业理论知识内容包括：保安理论知识、消防业务知识、职业道德、法律常识、保安礼仪、救护知识。
酒店英语测试1
酒店英语测试1一、词汇选择（30分）1、行李生（）A. BellmanB. DoormanC. ReceptionistD. Waiter2、过路客（）A. Stay-in guestB. Walk-in guestC. No-show3、叫醒服务（）A. Morning callB. Outside callC. IDD4、接触（）A. currencyB. contactC. registerD. deliver5、崇高的（）A. cooperativeB. courteousC. modestD. lofty6、入住登记表（）A. the Arrival listB. Reservation formC. Registration form7、商务中心（）A. Room CenterB. Business CenterC. Shopping Center8、导游（）A. touristB. travelerC. tour guideD. customer9、衷心的，诚挚的（）A. heartfellB. honorableC. financialD. hospitality10、国际长途直拨电话（）A. DDDB. IDDC. outside callD. Master Card11、房价（）A. room numberB. room typeC. room rateD. star rate12、熟悉，亲近，随便（）A. courtesyB. efficiencyC. familiarityD. servility13、旅游胜地饭店（）A. ResortB. Convention hotelC. tourist hotel14、有礼貌的，和蔼的（）A. boomingB. foremostC. graciouslyD. willingly15、旅行支票（）A. Personal checksB. Restaurant checksC. Traveler’s checks二、单项选择（30分）1、A :_________________________?B : Yes , I’d like to boo k a room for my friend , Cray Smith .A . How are youB . That is OKC . Can I help youD . How do you do2、A : Would you like to see the film with me ?B : _________________________________ .A . I would likeB . OK , I’d loveC .Yes , I likeD . Yes , I’d like to3、A : Would you show me your passport , please ?B : ___________________________ .A . Here you are B. Here are youC . Here we areD . Here are we4、A : How do you do ?B : ___________________ .A . Thank youB . I am gladC . How do you doD . I’m fine , thank you5、A : What kind of room would you like , sir ?B :_________________________ .A．A double room, please. B. Yes, I wouldC. No, I would notD. Yes, please6、A: May I have your name, sir ?B: ____________________.A: Yes, you may B: No, you must notC. My name is John SmithD. Thank you7、A: Here is the registration form, please fill in it. Would you like a pen ? B: _________________________A. Yes, thank you.B. It is a pleasureC. I’m very gladD. What a pleasure8、A: May I use the phone in my room ?B: ______________________A. No, you may notB. Certainly, sirC. Yes, you mayD. No, you must9、A: Thanks for your help.B: ______________A. It does not matterB. It is all rightC. You’re welcomeD. It is OK10、A: Anything else I can do for you, sir?B: _______________A. Yes, you doB. No, you don notC. Yes, you canD. No, thanks for your help11、A: May I speak to Mr. John?B: ________________A. This is John speakingB. No, you may notC. Yes, you canD. Yes, you may12、A: Which do you prefer, tea or coffee?B: ________________A. I prefer coffee to teaB. I prefer bothC. Yes, I doD. No, I don not13、A: _____________B: Thanks well, it’s OK. Here is the money.A. Here’s your billB. Here’s my billC. Where is your billD. Thank you14、A: May I come in?B: _____________A. No, you can’tB. Yes pleaseC. Yes, you mayD. No, you can15、A: How much is it?B: ____________A. Yes, it isB. It’s 20 US dollarsC. No, it isn’tD. Here it is16、A: Excuse me, how can I get to the station?B: __________________A. Yes, you canB. Don’t ask meC. On footD. I’m sorry, I don’t know17、A: Are you staying at our hotel, sir?B: _____________A. Yes, here is my key cardB. Yes, you areC. Yes, I amD. No, I am not18、A: Happy New Year!B: ____________A. That’s very kind of you.B. Thank you.C. Thank you, the same to youD. You have some happiness, too.19、A: How much do you charge?B: ___________A. Ten yuan per personB. Sure.C. Certainly .D. Yes, I do20、A: Thank you for coming for the interview.B: _____________________A. It’s my pleasureB. Thank you for your timeC. Don’t thank meD. It’s OK三、英汉互译（15分）1、冰冻三尺非一日之寒_________________________________________________________________ __2、我想预定一间房间，时间从9月22日开始________________________________________________________________ ___________________________________________________________3、你的钱要多大面值的？______________________________________________________________4、But what if you are put at the Housekeeping Dept. as a room attendant?____________________________________________________5、Here is your invoice.____________________________________________________四、选句填空（10分）F: Good morning, Mrs Kane. May I help you ?K: Well, ___________________________F: I see. But I’m afraid you’ll have to contact the Fro nt Office for it.K:. ________________________F:______________________________________. You ‘ll be required to do the formalities there and it will be charged to your account.K: ______________________________?F: It’s 20 US dollars per night.K: I see. One more thing, my husband has to write some letters. Where can he find a computer ?F: _________________________________________ .K: All right. I’ll be going there. Thank you.A: How much is it?B: It’s the regulation of our hotel, madamC: could you bring in a cot for our little TomD: He can use the computer at the Business Center.E: But why must we get in touch with the Front Office?五、判断正误（15分）1、The Room Center is a part of the Housekeeping Department. ( )2、The room attendant needn’t wash the dir ty shirts the guest left in the waste-pan. ( )3、A chambermaid can make up the room and look after the guest’s children at the same time . ( )4、A baby-sitter is a small chair for a little child to sit in. ( )5、When a guest asks for an extra bed, the room attendant had better send it into the room right away in order to satisfy the guest. ( )6、Hotel service is an honorable occupation. ( )7、With good training and a lot of practical experience, one can master the art of dealing with customers. ( )8、A higher salary is always the most important reason for a person to change his job. ( )9、Since a hotel is a home away from home for all the travelling guests, we are creating a home for our guests only. ( )10、There is a salary increase based on one’s job perfo rmance and education background.。
酒店管理英语考试题目及答案-大学英语考试
1）front office department 前厅部45）baby sitting service 托婴服务2）single room 单间 46）baby cot 婴儿床3）deposit 押金 47）pillow 枕头4）breakfast voucher 早餐券 48）quilt 被子5）foreign exchange 外汇兑换 49）room service 送餐服务6）exchange memo 兑换水单 50）door knob menu 门挂菜单7）exchange limit 兑换限额 51）bacon 熏肉8）bellboy 行李员 52）American breakfast 美食早餐9）baggage tag 行李牌 53）resident coach 常驻教练10）elevator 电梯 54）fitness center 健身中心11）backpack 背包 55）Logging machine 跑步机12）operator 接线员 56）hair salon 美发厅13）general switchboard 总机 57）hairdresser 美发师14）collect call 对方付费电话 58）hair care 头发护理15）IDD 国际长途直拨 59）manicure 修指甲16）check out 结账退房 60）dry sauna 干蒸桑拿17）receipt 发票 61）sauna pair 桑拿桶18）credit card 信用卡 62）face towel 毛巾19）personal check 个人支票 63）swimmer’s poll 深水泳池20）welcome tea 欢迎茶 64）shallow area 浅水区21）peep hole 猫眼 65）life guard 救生员22）luggage rack 行李架 66）free style 自由泳23）water boiler 电水壶 67）swimming suit 游泳池24）emergency exit 安全出口 68）shopping arcade 购物长廊25）headache 头痛 69）diamond ring 钻石戒指26）pain killer 止痛药 70）chain bracelet 手链27）sleeping pill 安眠药 71）V neck V领28）vacuum 吸尘器 72）Ink landscape 水墨山水画29）overnight staff 夜班服务员 73）conference 会议厅30）DND sign 请勿打扰标志 74）standing lectern 立式讲台31）tissues holder 纸巾盒 75） wireless mike 无线麦克风32）hair dryer 电吹风33）comb 梳子 76）headset 耳机34）bathrobe 浴袍 77）swimming trunks 游泳裤35）bath mat 地巾 78）receptionist 前台接待36）sewing bag 针线包 79）projector 投影仪37）laundry bag 洗衣袋38）ironing 熨烫39）dry-clean 干洗服务40）necktie 领带41）scarf 围巾42）maintenance service 维修服务43）leaking 漏水44) stuck 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m afraid that single rooms are fully booked, how about a double room instead2）您打算呆多久？how long would you plan to stay3）请填写登记表？could you fill in the registration form4）请先付1000元做定金。
酒店英语高级试题及答案
酒店英语高级试题及答案一、词汇题1. The guests at the hotel are usually referred to as ______.A. employeesB. residentsC. guestsD. visitors答案：C2. If you need to inform the front desk that you are leaving the hotel, you would say, "I am ______."A. checking inB. checking outC. checking upD. checking over答案：B3. The term for the person who cleans the hotel rooms is a/an ______.A. receptionistB. housekeeperC. conciergeD. bellman答案：B二、阅读理解Read the following passage and answer the questions.Passage:The Grand Hotel is renowned for its exceptional service and luxurious accommodations. Guests are greeted with a warm welcome and are provided with a variety of amenities, including a fitness center, spa, and multiple dining options. The hotel also offers a complimentary shuttle service to the airport.Questions:4. What is the Grand Hotel famous for?A. Its locationB. Its service and accommodationsC. Its architectureD. Its history答案：B5. What amenities does the Grand Hotel provide?A. A fitness center and spaB. Dining options onlyC. A shuttle service to the airportD. All of the above答案：D6. What service is complimentary at the Grand Hotel?A. The fitness centerB. The spaC. The dining optionsD. The shuttle service to the airport答案：D三、完形填空Choose the most appropriate word to complete the sentences.The concierge at the hotel is always ready to assist guests with their ______ needs, such as making restaurant reservations or arranging transportation.A. personalB. professionalC. generalD. specific答案：AGuests can enjoy a variety of ______ services, ensuring a comfortable and pleasant stay.A. leisureB. businessC. conciergeD. housekeeping答案：C四、翻译题Translate the following sentences into English.7. 酒店提供24小时客房服务。
酒店英语的期末试题及答案
酒店英语的期末试题及答案一、选择题（共25题，每题2分，共50分）1. What does the acronym "OTA" stand for in the hotel industry?A. Online Travel AgencyB. Original Travel AgreementC. Outstanding Tourism AssociationD. Onsite Training Academy答案：A2. Which of the following is NOT a typical duty of a concierge in a hotel?A. Assisting guests with travel arrangementsB. Handling luggage for guestsC. Managing hotel reservationsD. Preparing meals for guests答案：D3. What does the term "turn-down service" mean in the hotel industry?A. Introducing new guests to the hotel facilitiesB. Handling complaints and resolving issues for guestsC. Cleaning and tidying up the guest room in the eveningD. Providing additional services such as spa treatments答案：C4. Which department is responsible for handling guest check-ins and check-outs?A. HousekeepingB. Front OfficeC. Food and BeverageD. Engineering答案：B5. What does the acronym "RevPAR" stand for in the hotel industry?A. Revenue Per Available RoomB. Room Value Assessment ReportC. Reservation and Payment SystemD. Repairs and Maintenance答案：A二、填空题（共10题，每题3分，共30分）1. The process of preparing and setting up the guest rooms for new arrivals is called ________.答案：rooming2. The act of reserving a hotel room in advance is known as ________.答案：booking3. A person who travels for pleasure or leisure is called a ________.答案：tourist4. The department responsible for providing food and beverages to the guests is the ________ department.答案：Food and Beverage5. The document given to guests at check-in, containing important information about the hotel and its services, is called a ________.答案：welcome letter三、简答题（共5题，每题10分，共50分）1. Describe the typical responsibilities of a hotel front desk agent.答案：A hotel front desk agent is responsible for greeting and assisting guests during check-in and check-out, answering phone calls and inquiries, making and modifying reservations, providing information about hotel facilities and services, handling guest complaints and resolving issues, and ensuring a smooth and efficient operation of the front desk.2. Explain the concept of "yield management" in the hotel industry.答案：Yield management refers to the practice of optimizing revenue and maximizing room occupancy by adjusting room rates based on demand and availability. Hotels use various strategies to effectively manage roomrates, such as offering discounted rates during low-demand periods and increasing rates during high-demand periods. The goal is to achieve the highest possible revenue from each available room.3. What are some key differences between a full-service hotel and a limited-service hotel?答案：A full-service hotel offers a wide range of amenities and services, including multiple restaurants, room service, a fitness center, spa facilities, concierge services, and meeting/event spaces. It provides a more luxurious and comprehensive guest experience. In contrast, a limited-service hotel typically offers fewer amenities and services. It may have a basic restaurant or breakfast area, but generally does not offer room service or extensive on-site facilities. Limited-service hotels are often more budget-friendly and cater to guests seeking simple accommodations.4. What is the purpose of a hotel "night audit"?答案：The night audit is a process that reconciles the hotel's daily financial transactions and prepares the necessary reports for management and accounting purposes. It typically takes place during the late evening or early morning when guest activities are minimal. The night audit ensures the accuracy of guest charges, verifies room revenue, accounts for cash and credit card transactions, and generates reports on occupancy rates, revenue, and other financial data.5. Discuss the significance of effective communication in the hotel industry.答案：Effective communication is essential in the hotel industry as it plays a crucial role in delivering quality service and ensuring guest satisfaction. Clear and concise communication is necessary between hotel staff members to coordinate tasks, address guest requests, and resolve issues promptly. It is also vital for effective communication between hotel staff and guests, allowing for accurate understanding of guest needs and expectations. Good communication skills contribute to a positive guest experience, efficient operations, and a cohesive work environment.四、案例题（共2题，每题20分，共40分）Case 1:Imagine you are a hotel manager and a guest has approached you with a complaint about the air conditioning in their room not working properly. How would you handle the situation? Provide a step-by-step approach, including communication with the guest and appropriate actions to resolve the issue.答案：1. Listen attentively to the guest's complaint and show empathy towards their inconvenience.2. Apologize genuinely for the inconvenience caused and assure the guest that their concern will be addressed promptly.3. Communicate with the engineering department to investigate and resolve the issue with the air conditioning.4. Offer immediate alternatives, such as relocating the guest to another room with working air conditioning or providing a temporary fan to alleviate the discomfort.5. Follow up with the guest to ensure that the issue has been resolved to their satisfaction.6. Take note of the complaint and discuss it with the engineering department to prevent similar issues in the future.Case 2:As a hotel front desk agent, you receive a call from a guest who wants to extend their stay for two additional nights but mentions that they found a lower rate online. How would you handle this situation and ensure guest satisfaction?答案：1. Thank the guest for their interest in extending their stay and inquire about the lower rate they found online.2. Politely acknowledge the lower rate they have seen and express your willingness to match or beat that rate.3. Check the hotel's rate flexibility and determine if it is possible to offera lower rate without breaching any policies or agreements.4. If it is within your authority, offer the guest a discounted rate that is equal to or better than the rate they found online.5. If you do not have the authority to adjust rates, promptly escalate the issue to a supervisor or revenue manager who can make a decision.6. Throughout the conversation, demonstrate excellent customer service, actively listen to the guest's needs, and ensure they feel valued and appreciated for choosing the hotel.总结：酒店英语的期末试题及答案提供了一系列与酒店业相关的选择题、填空题、简答题和案例题，探讨了酒店行业的基本概念、职责、管理和沟通等方面知识。
酒店英语试卷
酒店英语试卷酒店英语试卷一、选择题1、When guests have lunch or dinner in the restaurant, what does the waiter say? A. Would you like something to drink? B. What would you like to order? C. Is everything to your satisfaction?D. How was the service?2、If a guest asks the price of a particular dish in the menu, what would a waiter say? A. It's three pounds and twenty-five pence. B. It's very cheap. C. It's one of our best-selling dishes. D. It contains ingredients which are not included in the price.3、When a guest complains about the service in the hotel, what should be done? A. Ignore the complaint and wait for the guest to leave. B. Argue with the guest and try to prove that the service is good. C. Apologize to the guest and try to solve the problem as soon as possible. D. Just remain silent and do nothing.4、If a guest wants to know where the nearest ATM is, what shoulda hotel employee say? A. I don't know, but you can go to the front desk and ask them. B. There is an ATM in the lobby. C. You can find it in the nearest bank. D. You need to go back to your hotel and get some cash.5、When a guest checks out of the hotel, what should be included in the service? A. Cleaning the room and making the bed. B. Giving the guest a hug and wishing them a pleasant journey. C. Handing over the bill and asking for a tip. D. Giving the guesta gift and inviting them to come again.二、填空题6、The ______（总计）amount of the bill is $100.61、The ______（投诉）department of the hotel is dealing with your complaint.611、Please ______（预订）a table for two for tonight's dinner. 6111、The ______（服务）charge is included in the price of the meal.61111、The ______（行李员）will assist you with your luggage.三、翻译题11、The hotel has a swimming pool, fitness center and beauty salon.111、The staff are friendly and helpful, especially the front desk personnel.1111、The room was clean and comfortable, but the bed was too soft for my liking.11111、The food in the hotel restaurant was excellent, but the service was rather slow.111111、We had a wonderful stay at the hotel and would definitely recommend it to friends and family.。
酒店专业英语试题及答案
酒店专业英语试题及答案一、选择题（每题2分，共20分）1. What is the most important quality for a hotel receptionist?A. Good memoryB. Excellent communication skillsC. Strong sense of directionD. Fast typing speed答案：B2. Which of the following is not a standard service provided by a luxury hotel?A. Room serviceB. Concierge serviceC. Laundry serviceD. Self-service laundry答案：D3. What does "check-in" mean in the context of a hotel?A. To leave the hotelB. To enter the hotelC. To pay for the roomD. To register and receive the room key答案：D4. Which department in a hotel is responsible for cleaning rooms?A. Front OfficeB. HousekeepingC. Food and BeverageD. Security答案：B5. What is the term used for a hotel room that is available for immediate occupancy?A. VacantB. OccupiedC. Out of orderD. Under renovation答案：A6. What is the standard way to address a guest in a formal hotel setting?A. By their first nameB. By their last nameC. By their title and last nameD. By their room number答案：C7. Which of the following is not a common amenity found in hotel rooms?A. TelevisionB. MinibarC. Swimming poolD. Safe答案：C8. What is the term for a hotel employee who assists guests with luggage and directions?A. ConciergeB. PorterC. ValetD. Bellman答案：D9. What does "no-show" refer to in the hotel industry?A. A guest who checks out earlyB. A guest who arrives lateC. A guest who does not arrive at allD. A guest who stays longer than expected答案：C10. Which of the following is not a type of hotel room?A. SingleB. DoubleC. TripleD. Quadruple答案：D二、填空题（每题1分，共10分）1. The front desk of a hotel is often referred to as the_______.答案：Front Office2. When a guest checks out, the hotel staff should _______ the room to ensure there are no damages or missing items.答案：inspect3. A hotel's _______ department is responsible for managing the hotel's finances and budget.答案：Finance4. A _______ is a type of room that can accommodate more than two guests.答案：Suite5. The _______ is the person in charge of the hotel's daily operations and is responsible for overseeing all departments. 答案：General Manager6. A hotel's _______ service is available to assist guests with making reservations and providing local information.答案：Concierge7. The _______ is the area in a hotel where guests can enjoya meal or a drink.答案：Restaurant8. A _______ is a type of room that includes a separateliving area and bedroom.答案：Junior Suite9. The _______ is the process of cleaning and preparing aroom for the next guest after a current guest has checked out. 答案：Turnover10. A _______ is a type of room that includes a kitchenette and is suitable for longer stays.答案：Studio三、简答题（每题5分，共30分）1. Explain the role of a hotel receptionist.答案：A hotel receptionist is responsible for greeting guests, checking them in and out, handling reservations, andproviding information about the hotel's services andfacilities. They also address guest inquiries and complaints, ensuring a pleasant stay for all guests.2. What are the main responsibilities of a hotel housekeeper? 答案：A hotel housekeeper is responsible for cleaning and maintaining guest rooms, ensuring they are tidy and well-stocked with amenities. They also change linens, clean bathrooms, and perform minor repairs or report larger issuesto maintenance staff.3. Describe the purpose of a hotel concierge.答案：A hotel concierge provides personalized services to guests, such as making restaurant reservations, arranging transportation, and offering local recommendations. They aimto enhance the guest experience by assisting with various needs and requests.4. What is the significance of a hotel's location in attracting guests?答案：The location of a hotel is significant in attracting guests as it can influence accessibility to tourist attractions, business centers, and transportation hubs. A convenient location can increase the hotel's appeal and contribute to guest satisfaction.5. How does a hotel maintain a high standard of cleanliness? 答案：A hotel maintains a high standard of cleanliness through regular room cleaning, use of professional cleaning equipment and products, staff training on hygiene practices, and regular inspections to ensure standards are met.6. What are。
酒店英语考试试题及答案
酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。
(完整word版)酒店英语试题资料
酒店英语口语测试题（Food &Beverage Department）1。
Guests are always seated by the service staff(host or hostess）。
When you show the way to the guests as a host or hostess， what would you say?2.When you do the service for the guests，you’d better call their names at least three times。
How can you ask for the guest’s name? If you cannot hear clearly his or her name, what should you say？3.After the guests have been seated， you， as a waiter or waitress, should present the menu to the lady at the table first。
You should recommend the specialties voluntarily. Take the appetizer, main course and soup as examples, how can you make the recommendation?4.After the guests have taken the order， you should repeat the information to reconfirm。
If the guests have ordered a typical American Breakfast， how can you reconfirm all the information?5.Suppose the guests are foreigners, this is their first time to be here in China. They would like to try some typical Chinese dishes in your restaurant. Please give them the introduction about the features of some schools of Chinese dishes in your restaurant. Please give them the introduction about the features of some schools of Chinese Cuisine。
高一英语酒店英语单选题50题
高一英语酒店英语单选题50题1.There are several ways to book a hotel room. You can book online, by phone or _____.A.in personB.on personC.at personD.with person答案：A。
本题考查固定短语“in person”表示“亲自”。
选项B、C、D 均为错误搭配。
2.If you want to book a room for July 15th, you can say “I want to book a room for ______.”A.fifteenth JulyB.July fifteenC.the fifteenth of JulyD.July the fifteen答案：C。
日期的正确表达是“the+序数词+of+月份”。
选项A、B、D 均为错误表达。
3.You can book a hotel room in advance to ensure you have a place to stay. “In advance” means ______.terB.earlyC.sometimesD.never答案：B。
“in advance”表示“提前”，与“early”意思相近。
选项A“later”表示“稍后”；选项C“sometimes”表示“有时”；选项D“never”表示“从不”。
4.When booking a hotel room, you need to provide your name, contact information and _____.A.arrival dateB.leaving dateC.arrive dateD.leave date答案：A。
预订酒店房间时需要提供到达日期，“arrival date”是正确表达。
选项B“leaving date”是离开日期；选项C“arrive date”和选项D“leave date”表达错误。
高一英语酒店英语单选题50题
高一英语酒店英语单选题50题1.Guest: “I want to book a room. When can I check in?” Receptionist: “You can check in after 2 pm.” What time can the guest check in?A.1 pmB.2 pmC.3 pmD.4 pm答案：B。
本题考查对时间表达的理解。
题干中明确提到“You can check in after 2 pm.”，所以客人可以在下午2 点之后入住，只有选项B 符合题意。
选项A 1 点在题干提到的时间之前；选项C 和D 虽然也是下午的时间，但不是题干所要求的最早入住时间。
2.Guest: “How can I reserve a room?” Receptionist: “You can reserve by phone or online.” How many ways are there to reserve a room?A.OneB.TwoC.ThreeD.Four答案：B。
本题考查对预订方式的理解。
题干中提到“You can reserve by phone or online.”，即通过电话或者在线两种方式预订房间，所以答案是B。
选项 A 只有一种方式不符合题干；选项C 和D 多于题干所给的预订方式。
3.Guest: “I need a room for three days. From Monday to ____.”Receptionist: “Thursday.” What day is the guest's checkout day?A.TuesdayB.WednesdayC.ThursdayD.Friday答案：C。
本题考查时间的推算。
客人需要住三天，从周一开始，依次是周一、周二、周三，所以周四退房，答案是C。
选项 A 周二错误；选项B 周三错误；选项D 周五不符合三天的时间跨度。
酒店英语-题库带答案
酒店英语-题库带答案1、Half past ten 的中文对应翻译是A、 10点半B、 9点半C、 22点半答案： A2、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案：3、A、 guest uses ______to dry hair.A. toilet paperB、 hair dryerC、 battery答案：4、我非常抱歉,用英语怎么说?A、I’m sorry very much.B、I’m terribly sorry.C、I’m terribly very sorry.答案： B5、Room Status中VC表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： B6、Room Status中 VD表示:A、干净的住房/占用房B、干净的空房C、脏的空房答案： C7、客房的DND表示:A、空房B、请勿打扰C、脏房答案： B8、Room Status中 OD 表示:A、干净的住房/占用房B、住客脏房C、脏的空房答案： B9、Room Status OOO中表示:A、干净的住房/占用房B、干净的空房C、维修的坏房答案： C10、Mrs. White的中文对应翻译是A、怀特夫人B、怀特小姐C、白色先生答案： A11、清洁房间的顺序:A、挂牌或口头告知清理房间、VIP、OD、VC、VD、DND、OOOB、 VIP、挂牌或口头告知清理房间、VD、OD、OOO、DNDC、 VIP、VD、挂牌或口头告知清理房间、、OD、OOO、DND答案：12、服务员进客房程序:A、敲门报“Housekeeping”B、按门铃敲门进房C、先报“Housekeeping”后敲门进房D、先按门铃敲门报“Housekeeping”再进房答案：13、答案：14、是在这吃还是带走英语怎么说？A、 to eat here or to go outB、 for here or to go答案： B15、巨无霸的英语A、 Large MacB、 Big MacC、 large hamburger答案： B16、甜筒的英语A、 conesB、 sweet basket答案： A17、Self-ordering kioskA、自动点餐机B、自助卡拉OK答案： A18、酒瓶上的EA、 especialB、 extra答案： A19、酒瓶上的VA、 veryB、 very old答案： A20、x.oA、 extra oldB、 20 years old答案： A21、7月1号用英语怎么说？A、 July the firstB、 June the firstC、 July one答案： A22、主管用英语怎么说？A、 SupervisorB、 CaptainC、 manager答案： A23、请大家在学习时准备一个本子，在本子上记下自己看任务点学习时做的笔记。
酒店英语试题
一、短语、句子。
（20分）（一）英译中（10分）undry service ______________2.Front Office Department________________3.I'm at your service. _____________________________4.House keeping. May I come in? __________________________5.We are looking forward to seeing you. _______________________________ （二）中译英（10分）1.客房部 ___________2.铺床__________________3.我现在要退房。
____________________________4.行李员会带您到房间。
_______________________________5.您有预订了吗？ _______________________________二、单项选择题（40分。
）1、Good morning. _______ I help you?A、WouldB、MustC、MayD、Am2、I would like to _________ a room, please.A．order B、book C、see D、look3. It’s very kind __________ you to help me.A．of B、to C、by D、for4. What’s the ________ for a double room?A. rightB. rate C、money D、for5. I would like to book a double room ________ bath.A. withB. of C、by D、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D、fill for7.We are looking forward to __________ you.A. seeB. saw C、seeing D、sees8.I'm afraid we are fully booked _______ the 5th.A. withB. of C、by D、for 9.Do you want to pay _____ or _____ credit card.A. in inB. by by C、by in D、in by10.The porter will show you _______ your room.A. withB. to C、by D、for11.My flight will leave ______ 6 pm today.A. withB. on C、at D、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D、starching18.Let me help you _______ your luggage?A. byB. with C、on D、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、look三、连线题（每题2分,共10分）1．May I look at your passport,please? A. I’m from England.2. Where do you come from? B. Sure.3. May I have your name,please? C. On Octorber 5th.4. When are you leaving? D. Jim Brown.5. Do you have a booking here? E. Yeah, I booked a singleroom days ago.四、补全对话（10分）a. Could I keep the room until 4:30 pm?b. No problem.c. This is Mr Collins from Room 502.d. Could you help me with my luggage?e. They have booked the 5th floor.A: Good morning, Front Desk. May I help you?B: Good morning. __________A: Yes?B: My train will leave at 5 o’clock tomorrow afternoon.__________ A: Just a moment, please. … I’m sorry, sir. There is a large meeting tomorrow._________ I hope you can understand.B: Yes, I do understand._________A: __________ A porter can take care of it.B: Thank you.五、阅读（20分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning.Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, these bed-and-breakfast places have become popular in the United States. Many of these America’s bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually the cost is much less. Staying at an inn is almost like visiting someone’s home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families.1. Americans like to take to a holiday trip____.A.every yearB.every seasonC.every monthD.twice a year2.Nowadays more American travellers prefer spending nights at______.A.big hotelsB.colleges and universitiesC.their relatives’ homesD. small houses and inns.3.According to the passage，which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in ____for many years.B.EuropeC.AmericaD.Africa5.Many of these America’s bed-and-breakfast inns are __________.A.old buildingsB.new buildingsC.tall buildingD.small houseRossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world’s largest. Furthermore, there is a 21-story “Presidential tower” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world?A. Hilton HotelB. Trade HotelC. the Great Wall HotelD. Rossiya7. How many people can this largest hotel accommodate at one time?A. 3,200B. 6,000C. 930D. 3,0008. How many people work in this largest hotel?A. 3,200B. 6,000C. 930D. 3,0009. Which part of the hotel is known as the largest in the world?A. The Presidential tower.B. The Central courtyard.C. The Ballroom.D. The Suite.10.Foreigners have to pay __________ more than the usual rate Russianofficials pay.A. 16 timesB. 21 timesC. 12 timesD. 6 times。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
一、短语、句子。
（20分）（一）英译中（10分）undry service ______________2.Front Office Department________________3.I'm at your service. _____________________________4.House keeping. May I come in? __________________________5.We are looking forward to seeing you. _______________________________ （二）中译英（10分）1.客房部 ___________2.铺床__________________3.我现在要退房。
____________________________4.行李员会带您到房间。
_______________________________5.您有预订了吗？ _______________________________二、单项选择题（40分。
）1、Good morning. _______ I help you?A、WouldB、MustC、MayD、Am2、I would like to _________ a room, please.A．order B、book C、see D、look3. It’s very kind __________ you to help me.A．of B、to C、by D、for4. What’s the ________ for a double room?A. rightB. rate C、money D、for5. I would like to book a double room ________ bath.A. withB. of C、by D、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D、fill for7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees8.I'm afraid we are fully booked _______ the 5th.A. withB. of C、by D、for9.Do you want to pay _____ or _____ credit card.A. in inB. by by C、by in D、in by10.The porter will show you _______ your room.A. withB. to C、by D、for11.My flight will leave ______ 6 pm today.A. withB. on C、at D、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D、starching18.Let me help you _______ your luggage?A. byB. with C、on D、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、look三、连线题（每题2分,共10分）1．May I look at your passport,please? A. I’m from England.2. Where do you come from? B. Sure.3. May I have your name,please? C. On Octorber 5th.4. When are you leaving? D. Jim Brown.5. Do you have a booking here? E. Yeah, I booked a singleroom days ago.四、补全对话（10分）a. Could I keep the room until 4:30 pm?b. No problem.c. This is Mr Collins from Room 502.d. Could you help me with my luggage?e. They have booked the 5th floor.A: Good morning, Front Desk. May I help you?B: Good morning. __________A: Yes?B: My train will leave at 5 o’clock tomorrow afternoon.__________ A: Just a moment, please. … I’m sorry, sir. There is a large meeting tomorrow._________ I hope you can understand.B: Yes, I do understand._________A: __________ A porter can take care of it.B: Thank you.五、阅读（20分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning.Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, these bed-and-breakfast places have become popular in the United States. Many of these America’s bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually the cost is much less. Staying at an inn is almost like visiting someone’s home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families.1. Americans like to take to a holiday trip____.A.every yearB.every seasonC.every monthD.twice a year2.Nowadays more American travellers prefer spending nights at______.A.big hotelsB.colleges and universitiesC.their relat ives’ homesD. small houses and inns.3.According to the passage，which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in ____for many years.B.EuropeC.AmericaD.Africa5.Many of these America’s bed-and-breakfast inns are __________.A.old buildingsB.new buildingsC.tall buildingD.small houseRossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world’s largest. Furthermore, there is a 21-story “Presidential tower” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world?A. Hilton HotelB. Trade HotelC. the Great Wall HotelD. Rossiya7. How many people can this largest hotel accommodate at one time?A. 3,200B. 6,000C. 930D. 3,0008. How many people work in this largest hotel?A. 3,200B. 6,000C. 930D. 3,0009. Which part of the hotel is known as the largest in the world?A. The Presidential tower.B. The Central courtyard.C. The Ballroom.D. The Suite.10.Foreigners have to pay __________ more than the usual rate Russianofficials pay.A. 16 timesB. 21 timesC. 12 timesD. 6 times。