旅游饭店英语等年级考试初级试题
饭店英语考试真题试卷
饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。
（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。
（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。
旅游饭店英语考试大纲初级,中级
北京市旅游饭店英语等级考试大纲北京市旅游局岗位职务培训指导委员会编前言为促进北京地区旅游饭店业服务质量及饭店从业人员整体素质的不断提高，特别是为尽快提高饭店从业人员的英语水平，北京市旅游局岗位职务培训指导委员会自1995年开始在北京地区举行“北京市旅游饭店英语等级考试”（以下简称“饭店英语等级考试”）。
饭店英语等级考试对于鼓励饭店员工学英语、说英语起到了很大的推动作用，受到了饭店企业及其员工的高度重视。
饭店英语等级证书已经成为饭店录用、考核员工的重要参考依据，成为一线员工上岗的必要条件。
新的《北京市旅游饭店英语等级考试大纲》采用简洁通俗的语言，对本考试的初、中、高三个级别的标准进行了重新定义，并进一步明确了各级别考试的考核范围和语言难度，力求使该考试符合目前北京地区饭店各岗位工作对英语的需要。
本考试特别注重对考生语言交际能力的考查，从而使其真正起到督促、鼓励饭店从业人员学习英语、使用英语的作用。
考试形式方面也有所变化，新的考试引入了先进的考试手段——计算机考试，希望通过人机对话的形式避免考试中的主观因素，以实现考试的实时化和客观化，从而可以为希望参加该考试的人员创造更便捷的考试途径。
新《大纲》的采用必将对北京饭店业员工的英语学习起到积极的推动作用。
一、考试的目的与意义北京市旅游饭店英语等级考试的目的是为了尽快提高北京市饭店从业人员的整体英语水平，改善北京地区星级饭店的整体服务质量，进而加快与国际饭店业服务惯例接轨。
北京市旅游饭店英语等级考试为考核、评估饭店从业人员的英语能力提供了统一的标准，对调动饭店从业人员学习英语的积极性以及对饭店人力资源的开发、合理配置、管理和培训具有重要指导意义。
二、考试的性质北京市旅游饭店英语等级考试属于行业性英语语言能力测试，重点考查饭店从业人员以及即将从事饭店服务职业的人员在饭店业务工作中运用英语的能力及相关英语语言知识。
本考试分为初、中、高三个等级，每个等级对听说读写四个方面的能力考查侧重点有所不同。
饭店英语考试题及答案
饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。
饭店英语考试A卷
《旅游专业英语》试题（A 卷）
开卷（ ） 闭卷（ √） 适用专业年级： 2006 级旅游管理普本 1、2 班及旅游职教
姓名
总 分 阅 卷 人 核 分 人 得 分 题 号 题 分 一
学号
二 三
专业
四 五 六
班级
七 八 九 十
本试题一共六道大题，共六页，满分 100 分。考试时间 120 分钟。
注：1.答题前，请准确、清楚地填各项，涂改及模糊不清者、试卷作废。 1.答题前 请准确、清楚地填各项，涂改及模糊不清者、试卷作废。 答题前，
任课教师：吴虹 《旅游专业英语》试卷（A 卷） 第3页
系（教研室）主任签字：
A卷
Answer
Sheet
Part I 请听下面的对话，选择正确答案。 一．请听下面的对话，选择正确答案。 1-5 请听下面的两个对话，把空白处补充出来。 二．请听下面的两个对话，把空白处补充出来。 1 2 3 4 5 6 7 8 9 10 请听下面的两段段话，判断下列说法是否正确。 三. 请听下面的两段段话，判断下列说法是否正确。 1-5 6-10 Part II 1. 2. 4. 5. 7. 8. 9. Part III 1. 2. 3. 4. 5. 6. Part IV
任课教师：吴虹 《旅游专业英语》试卷（A 卷） 第2页 系（教研室）主任签字：
A卷
Part IV 撰写确认函 (6 Points) 假设你是成都假日酒店宴会部的销售经理王明，请您给张先生写一封确认函，确认张先生 女儿婚宴的细节（婚宴定于三月六日星期六两点举行，有 100 人参加婚礼。张先生愿意要 10 人一桌的婚宴套餐，每客 60 元。酒店希望收到 10%的定金） 。
2．试卷若有雷同以零分计。 试卷若有雷同以零分计。
旅游专业课饭店英语统考试卷22
2010～2011学年度（ ）××期X 试题学校： 姓名： 班级： 考号：旅游专业课《饭店英语》试卷2一、词汇选择（每小题2分，共20分。
请选出下列专业词汇的正确翻译形式，并将序号填在题后的括号里）。
1.缝补（ ） A. mend B.repair C.sew D.refer 2.人力资源部门（ ） A. The housekeeping Dept. B.Human Resource Dept. C. Sales and Marketing Dept. D.Engineering Dept. 3.鸡尾酒（ ） A.cocktail B.coffee C.coca-cola D.soft drink 4.合资饭店（ ） A.state-owned B.joint-venture hotel C.tertiary industry D.foreign-funded hotel 5.酒吧调酒师（ ） A.barmaid B.barman C.bartender D.bar win master 6.酒水单（ ） A.Red wine B.white wine C.wine list D.spirit list 7.红茶（ ） A.red tea B.green tea C.Black tea D.light tea 8.客房送餐服务（ ） A.Room service B.room center C.meal service D.food service 9.旅游胜地饭店（ ） A.Resort B.Convention hotel C.Tourist hotel D.State guesthouse 10.前台部门（ ） A.the front desk B.the reception desk C.the Front Office D."the Front of the House"Dept 二、判断题（每小题1分，共10分，正确的在题后括号里填上"T ”，错误的填上“F ”） 1.A higher salary is always the most important reason for a person to change his job.( ) 2.The foreign exchange rate fluctuates every week.( ) 3.All the lien in the vacant(空的） guestroom must be replace everyday.( ) 4.There is a salary increase based on one's job performence and education background.( ) 5.Tea,wine and coffee have no directions with the traditional Chinese culture.( )6.A walk-in guest is a customer who comes on foot.( )7.An operator is usually a man working at the general switchboard.( )8.It make no different for guest to check out in the morning or in the afternoon.( ) 9.The Room Center is a part of the Housekeeping Department.( ) 10.Housekeeping Department is usually the largest department in a hotel.( ) 二、选词填空（每小题2分，共20分。
旅游饭店英语等年级考试初级试题定稿版
旅游饭店英语等年级考试初级试题精编W O R D版IBM system office room 【A0816H-A0912AAAHH-GX8Q8-GNTHHJ8】旅游饭店英语等级测试（初级）一、听力理解1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）（1）hotelA.车站B.餐厅C.旅游D.饭店（2）Single roomA.单人房B.双人房C.双人对床房D. 套房（3）front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) BaggageA.背包B.书包C.钱包D.行李（5）internetA.互联网B.网吧C.网线D.网页（6）babysitterA.洗衣工B.计时保姆C.客人D.管家（7）brandyA.伏特加B.威士忌C.金酒D.白兰地（8）AirlineA.航班B.天气C.排队D.航线（9）orderA.点菜B.命令C.帮助D.需要（10）provideA.规定B.提供C.给予D.准备2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）（1）Where is the washroomA.前台在哪里B.商店在哪里C.可以为我叫出租车吗D.洗手间在哪里(2) What kind of room do you prefer?A.您有预定吗B.您想要什么酒水C.您想要什么房型D.请告诉我您的房间号码（3）May I see your passport?A.您能在这签名吗B.我可以带您去您的房间吗C.有什么需要帮忙的吗D.可以看一下您的护照吗（4）I’ ll pick up you laundry right now?A.我们马上就派人去修。
B.我马上就去您的房间。
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
（5）Are you ready to order?A.您准备好点餐了吗B.早餐几分钟后就会送到您的房间去。
C.您还要点什么D.您还有其他命令吗（6）We provide fax and internet service.A.我们提供寄信服务。
旅游饭店服务技能大赛服务英语题库
旅游饭店服务技能大赛服务英语题库1. What is the importance of customer service in the hospitality industry?2. How would you handle a situation where a guest is complaining about the quality of their room?3. What steps do you take to ensure guest satisfaction during their stay?4. How do you prioritize tasks when serving multiple guests at once?5. What is your approach to handling difficult or demanding guests?6. How do you handle a situation where a guest has a special request or preference?7. Describe a time when you had to go above and beyond to meet a guest's needs.8. How do you handle a situation where a guest is dissatisfied witha meal at the restaurant?9. How do you handle a situation where a guest has lost their belongings in the hotel?10. What strategies do you use to upsell hotel services or amenities to guests?11. How do you handle a situation where a guest is being disruptive or disturbing other guests?12. Describe a time when you had to resolve a conflict between two guests?13. How do you ensure that you are providing personalized service to each guest?14. How do you handle a situation where a guest is requesting a refund for their stay?15. What steps do you take to ensure the safety and security of guests at the hotel?16. How do you handle a situation where a guest has encountered a maintenance issue in their room?17. How would you handle a situation where a guest is asking for recommendations for local attractions or activities?18. Describe a time when you had to handle a difficult or stressful situation at the front desk?19. How do you handle a situation where a guest is requesting a late check-out?20. What steps do you take to build rapport and establish a connection with guests?当人们面临一项艰巨的任务或面临困境时，往往需要坚定的意志去克服困难和逆境。
旅游饭店英语初级试题
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译句子（每题2分）
此部分共有10题，每题一个单句（陈述句或问句），听两遍，然 后从4个选项中选择一个正确的句子翻译 。
3. 您一共消费了918美元 您的账单总费用是980美元 您一共消费了908美元 您需要付我900美元
1秒后播放 2 3 4 5 第一遍 第二遍
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译句子（每题2分）
此部分共有10题，每题一个单句（陈述句或问句），听两遍，然 后从4个选项中选择一个正确的句子翻译 。
4. 请在7点半左右叫醒我好吗 7点的时候有人给我打电话吗 我想定个7点钟左右的叫醒服务 我想在 7点的时候用一下电话行吗
旅游饭店英语等级考试
(初级)
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译 单词 （每题1分）
此部分共有10题，每题一个单词，听两遍，然后从4个选项中选 择一个正确的单词翻译。
1. 挎包 钱包 手提包 背包
1秒后播放 2 3 4 5 第一遍 第二遍
第一部分：听力理解
1秒后播放 2 3 4 5 第一遍 第二遍
第一部分：听力理解
旅 游 饭 店 英 语 等 级 考 试 （ 初 级 ）
听英语翻译句子（每题2分）
此部分共有10题，每题一个单句（陈述句或问句），听两遍，然 后从4个选项中选择一个正确的句子翻译 。
6. 对不起，电话占线 对不起，没有人接听 对不起，他现在不在 对不起，我们确实弄错了
4. 旅行 旅行者 旅行支票 旅行社
1秒后播放 2 3 4 5 第一遍 第二遍
旅游英语试题及答案
旅游英语试题及答案一、选择题（每题2分，共20分）1. What is the best way to ask for directions in English?A) Can you tell me where is the restroom?B) Where is the restroom, please?C) I want to know the restroom.D) Restroom, where?2. When you need to book a hotel room, which phrase is correct?A) I would like to book a room for tonight.B) I want to make a reservation for a room.C) I wish to order a room.D) I need to get a room.3. If you want to express that you are looking for a restaurant, which sentence should you use?A) I am searching for a restaurant.B) I am looking for a restaurant.C) I am finding a restaurant.D) I am seeking a restaurant.4. What is the polite way to ask for a discount?A) Can I have a discount?B) May I have a discount, please?C) I want a discount.D) Discount, please.5. How do you ask for the bill in a restaurant?A) Can I get the bill?B) I need the bill, please.C) Give me the bill.D) The bill, please.6. If you want to know the opening hours of a museum, which question should you ask?A) When does the museum open?B) What time is the museum open?C) What are the museum's hours?D) When is the museum's time?7. To express that you have lost your luggage, which phraseis appropriate?A) I have lost my luggage.B) My luggage is missing.C) I lost my luggage.D) My luggage is lost.8. When you want to know the price of an item, which question is correct?A) How much is this?B) What's the price of this?C) How much does this cost?D) What is the cost of this?9. If you need to ask for a taxi, which phrase should you use?A) I need a taxi.B) Can you call a taxi for me?C) I am looking for a taxi.D) Taxi, please.10. To ask for a recommendation for a local tourist spot, what should you say?A) What is the best place to visit here?B) Can you suggest a place to visit?C) I want to visit a place.D) Where can I visit?二、填空题（每空1分，共10分）1. When you arrive at a hotel, you might say, "I have a_______ for tonight."2. If you want to cancel a reservation, you should say, "I would like to _______ my reservation."3. To ask for a non-smoking room, you can say, "Do you have a _______ room available?"4. When ordering food, you might say, "I'd like to _______ a table for two, please."5. If you need to use the restroom, you can ask, "Where is the _______?"三、翻译题（每题5分，共20分）1. 请问最近的地铁站在哪里？2. 我需要一张去纽约的机票。
饭店英语考试
市旅游饭店英语等级考试（一）初级1.总体要求应试者应熟悉日常生活中与其所从事工作有关的最基本的词汇、习惯表达法和常用句型。
初级主要考查应试者英语听和说的能力，主要考查对象为饭店一线员工，如前厅服务员、餐厅服务员、客房服务员、行李员、维修人员、收银员等。
要求应试者能用英语在本职工作的X围内，与客人进行基本的礼节性会话，处理简单的日常工作。
2.具体要求要求认知800个基本词汇和常用短语，掌握其基本用法。
（1）听：能听懂客人用较慢语速提出的问题和要求，并能做出恰当的反应和答复。
（2）说：能简单介绍本人基本情况和工作情况；能使用礼节性语言（如问候、致谢等）；能在本职工作X围内用英语为客人服务和处理简单的问题。
3.考试形式、项目、题量、分值和时间初级考试包括听力和口语两部分，各占50分，满分100分，60分及格。
考试形式：通过计算机进行考试，试卷随机生成。
（1）听力：考生通过耳机听问题，然后在计算机上选择正确答案。
（2）口试：考试通过耳机听问题，然后通过麦克风用英语回答。
听力理解－人机考试口语测试--人机对话附：初级考试题型样题一、听力理解1.听英语翻译单词（1）hotelA.车站B.餐厅C.旅游D.饭店答案：D2.听英语翻译句子（1）Where is the washroom?A.前台在哪里？B.商店在哪里？C.可以为我叫出租车吗？D.洗手间在哪里？答案：D3.听英语单句选择正确应答语（1）Coffee or tea?A. Coffee, please.B. Thank you very much.C. Yes, please.D. Not at all.答案：A二、口语测试1.听中文翻译单词（1）前台答案：front office2.听中文翻译句子（1）现在可以为您打扫房间吗？答案：May I clean your room now?3.回答简单问题（1）What’s the date today?（二）中级1. 总体要求本级应试者应具备一定的英语能力，较熟练地使用常用词汇、句型、时态以及习惯表达法，进行涉及一般日常生活、工作、社交方面的交流。
旅游饭店服务技能大赛服务英语题库(分工种考核)
旅游饭店服务技能大赛服务英语题库（分工种考核）一、前台接待员：1. How would you greet a guest who just arrived at the hotel?2. List three essential skills required for a frontline receptionist.3. How would you handle a guest complaint about a noisy room?4. Name three things you would ask for when checking in a guest.5. How would you handle a situation where a guest requests to change their room?二、客房服务员：1. How do you ensure the cleanliness and tidiness of a guest room?2. How would you handle a situation where a guest requests extra towels or toiletries?3. Describe the process of turning down a guest room in the evening.4. How would you handle a situation where a guest reports a malfunctioning electrical appliance in the room?5. How do you ensure guest privacy while performing your housekeeping duties?三、餐厅服务员：1. How do you take a guest's order efficiently and accurately?2. How would you handle a situation where a guest complains about the food quality?3. Describe a situation where you did not have a certain menu item available and how you handled it.4. How do you accommodate special dietary needs or restrictions of guests?5. Describe how you handle fast-paced service during peak hours.四、厨师：1. Describe proper food handling and storage procedures in a commercial kitchen.2. How do you ensure efficiency and speed in the kitchen while maintaining quality?3. How do you handle a situation where a guest requests a dish modification or substitution?4. Describe a time when you had to resolve a conflict with a coworker in the kitchen.5. How do you prioritize and handle multiple orders simultaneously during a busy service?五、酒吧调酒师：1. What are the key skills required to be a successful bartender?2. How do you handle a situation where a guest requests a custom cocktail that is not on the menu?3. Describe the process of dealing with an intoxicated guest.4. How do you ensure accuracy while measuring and pouring different ingredients for a cocktail?5. How do you handle a situation where a guest complains about the taste or quality of a drink?六、财务部门：1. What are the main responsibilities of the finance department in a hotel?2. How do you ensure accuracy in financial transactions and records?3. Describe a situation where you had to deal with a guest's billing dispute.4. How do you handle daily cash handling and reconciliation procedures?5. What are the important financial reports that should be regularly prepared in a hotel?当今酒店行业中，各个岗位的员工都扮演着重要的角色，他们各自负责不同的任务，以确保顾客获得愉快的入住体验。
旅游饭店职业英语等级考试
旅游饭店职业英语等级考试稿源：时间：2010年07月14日 10:52一、报考对象及要求（1）凡在我市旅游饭店及准备申报星级的饭店中工作，尚未获得英语等级证书的从业人员。
（2）已获得职业英语初级证书需晋级的饭店从业人员。
（3）各旅游院校相关专业的学生。
二、报考等级英语等级考试设初、中两个级别。
三、报名时间、地点请详见具体通知四、培训、考试时间（1）培训：根据各报名饭店实际情况安排。
（2）考试：笔试分批次组织。
五、费用费用分为初级报名费、教材费；中级报名费、教材费培训费用将根据不同的培训形式收取。
六、证书：考试合格者颁发《天津市旅游饭店职业英语等级证书》。
饭店督导（主管）培训稿源：时间：2010年07月14日 10:461、报考对象及要求各旅游饭店及准备申报星级的饭店中一线管理人员（主管、领班）。
2、授课内容借鉴美国饭店协会教育学院《督导技能系列教程》的理念，结合国内酒店经营管理的实际情况以及培训教师多年的理论和实践经验总结。
内容包括：身为督导、激励和团队建设、领导艺术、人员规划与人员配置、时间管理、增进沟通技能、入职培训与在职培训、处理问题与冲突、增进员工表现及拓展培训等。
3、报名时间、地点请详见具体通知4、培训时间请详见课程表5、费用具体费用请详见具体通知6、成绩合格者颁发颁发中华人民共和国《旅游行业管理人员岗位职务培训证书》。
游饭店职业技能鉴定稿源：时间：2010年07月14日 10:51一、报考对象及要求凡旅游饭店现岗，取得高中阶段及以上学历，具备良好的职业道德，业绩考核合格的前厅服务员、餐厅服务员、客房服务员。
二、报考等级各工种分设初、中、高三个级别。
三、报名时间、地点请详见具体通知四、培训、考试时间培训、考试将分批次进行，请详见具体时间。
五、费用初、中、高级报名均包含报名费、教材费、培训费等相关费用。
其中培训费将根据不同的培训形式收取。
六、考试合格者颁发颁发相应等级的中华人民共和国《职业资格证书》。
旅游饭店英语初级
一1. I’ll take care of your luggage. 我会照看您的行李2.You’ve got three pieces of baggage. Is that right,Sir? 您有3种行李，对吗，先生？3. May I put your suitcase here? 我可把您的箱子放在这里吗？4.Would you mind if I put your baggage here? 您介意我把您的箱子放在这里吗？5. Shall I show you to your room? 我能带您去您的房间了吗？二1.This way ,please ? 请走这边2.May I have your key , please? 您能把钥匙给我吗?3.How do you like this room ? 您觉得这个房间还可以吗?4.Let me show you to your room? 让我带您去您的房间吧.5.Here is the iron and the ironing board. 熨斗和熨衣板在这里.三1.What type of room do you want ?您想预订什么样的房间呢？2.I’d like to book a single room with bath. 我想订一间带浴室的单人间.3. How many nights are you going to stay? 您打算住几天？4. How many nights will you need the room? 您要住几个晚上？5. We look forward to your arrival. 我们期盼您的光临.四1.Do you have a reservation? 您有预订吗？2.May I see your passport? 我可以看一下您的护照吗？3.I have a reservation in your hotel. 我在你们酒店预订了房间.4.Do you have a room available for tonight? 今天晚上你们有空房间吗？5.Could you sign your name here,please? 请您在这签一下名好吗？五1. Did you take anything from the mini-bar this morning? 您今天早晨从小冰箱拿取食物了吗？2.The total comes to $980. 总共是980美元.3.Please have a look at it to see if everything is correct.请看一下帐单是否都对.4.How will you be paying,in cash,by credit card or with a traveler’s check? 您怎么结帐？现金，信用卡，还是旅游支票？5.I’m terribly sorry,Sir .We did make a mistake. 非常抱歉，先生，我们确实出错了.六1.May I clean your room now,Sir? 现在可以给您打扫房间吗，先生？2.May I make up your room now ,Sir? 现在可以给您整理房间吗，先生?3.When would you like us to clean your room? 您希望我们什么时候过来打扫您的房间?4.Shall I come back later? 我待会儿再过来好吗?5. I’ll come back in an hour. 我一个小时后再过来.七1.We’ll send someone to repair it right now. 我们马上派人去修.2.I’m sorry,Madam.We’ll have someone check it for you.. 对不起女士。
旅游英语初级考试试题
旅游英语初级考试试题旅游英语初级考试试题随着全球旅游业的蓬勃发展，越来越多的人开始关注旅游英语的学习。
无论是作为旅游从业者还是热爱旅游的普通游客，掌握一些旅游英语是非常有必要的。
下面我们来看一些旅游英语初级考试试题，帮助大家更好地了解旅游英语的应用。
1. 请问，我可以在哪里租一辆自行车？A. Where can I rent a bicycle?B. Can I rent a bicycle here?C. How much is it to rent a bicycle?D. Are there any bicycle rentals nearby?2. 请问，我应该怎样去博物馆？A. How can I get to the museum?B. Where is the museum?C. Is the museum open today?D. Can you recommend a museum to visit?3. 请问，这里有什么特色的当地美食吗？A. Are there any local delicacies here?B. Can you recommend a good restaurant?C. What is the specialty food here?D. How much does the local food cost?4. 请问，我可以在哪里买到明信片？A. Where can I buy postcards?B. Can I send a postcard from here?C. How much does a postcard cost?D. Are there any souvenir shops nearby?5. 请问，我可以在哪里换外币？A. Where can I exchange foreign currency?B. Can I pay with credit card here?C. How much is the exchange rate?D. Are there any banks nearby?6. 请问，我可以在哪里预订酒店？A. Where can I book a hotel?B. Can I check in now?C. How much is the hotel room per night?D. Are there any hotels available?7. 请问，这里有什么有趣的旅游景点吗？A. Are there any interesting tourist attractions here?B. Can you recommend a good tour guide?C. How much is the entrance fee?D. Is there a guided tour available?8. 请问，我可以在哪里买到地图？A. Where can I buy a map?B. Can I take a map with me?C. How much does the map cost?D. Are there any tourist information centers nearby?9. 请问，我应该怎样去机场？A. How can I get to the airport?B. Where is the airport?C. Is there a shuttle bus to the airport?D. Can you call a taxi for me?10. 请问，这里有什么购物中心吗？A. Are there any shopping malls here?B. Can I buy souvenirs here?C. How much is the shopping center entrance fee?D. Is there a discount for tourists?以上是一些旅游英语初级考试试题，希望能够帮助大家在旅行中更好地应对英语交流。
旅游饭店英语等级考试(初级)试题
旅游饭店英语等级测试（初级）一、听力理解1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）（1）hotelA.车站B.餐厅C.旅游D.饭店（2）Single roomA.单人房B.双人房C.双人对床房D. 套房（3）front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) BaggageA.背包B.书包C.钱包D.行李（5）internetA.互联网B.网吧C.网线D.网页（6）babysitterA.洗衣工B.计时保姆C.客人D.管家（7）brandyA.伏特加B.威士忌C.金酒D.白兰地（8）AirlineA.航班B.天气C.排队D.航线（9）orderA.点菜B.命令C.帮助D.需要（10）provideA.规定B.提供C.给予D.准备2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）（1）Where is the washroom?A.前台在哪里？B.商店在哪里？C.可以为我叫出租车吗？D.洗手间在哪里？(2) What kind of room do you prefer?A.您有预定吗？B.您想要什么酒水？C.您想要什么房型？D.请告诉我您的房间号码？（3）May I see your passport?A.您能在这签名吗？B.我可以带您去您的房间吗？C.有什么需要帮忙的吗?D.可以看一下您的护照吗？（4）I’ ll pick up you laundry right now?A.我们马上就派人去修。
B.我马上就去您的房间。
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
（5）Are you ready to order?A.您准备好点餐了吗？B.早餐几分钟后就会送到您的房间去。
C.您还要点什么？D.您还有其他命令吗？（6）We provide fax and internet service.A.我们提供寄信服务。
B.我们提供打印服务C.我们提供传真和网络服务D.我们提供衣物快洗服务。
2022厦门旅游饭店服务英语初级考试试卷及参考答案
2022厦门旅游饭店服务英语初级考试试卷及参考答案1、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly2、Just use this room for the time being ,and we’ll offer you a larger one _______it becomes available [单选题] *A. as soon as(正确答案)B unless .C as far asD until3、9．—Will there be more cars in the future?—________. [单选题] *A．See youB．Well, I'm not sure(正确答案)C．You're welcomeD．Thank you4、As soon as he _______, he _______ to his family. [单选题] *A. arrived, writesB. arrived, writtenC. arrived, wrote(正确答案)D. arrives, write5、Jim will _______ New York at 12 o’clock. [单选题] *A. get onB. get outC. get offD. get to(正确答案)6、Will you be able to finish your homework _______? [单选题] *A. by the timeB. in time(正确答案)C. once upon a timeD. out of time7、The flowers _______ sweet. [单选题] *A. tasteB. smell(正确答案)C. soundD. feel8、There are sixty _______ in an hour. [单选题] *A. hoursB. daysC. minutes(正确答案)D. seconds9、The office building will be _______ a library. [单选题] *A. turned onB. turned upC. turned into(正确答案)D. turned off10、Jim, it’s dark now. Please _______ the light in the room. [单选题] *A. turn on(正确答案)B. turn upC. turn offD. turn down11、She found her wallet（）she lost it. [单选题] *A. where(正确答案)B. whenC. in whichD.that12、I always get ______ grades than he does, so maybe I should help him more.（）[单选题] *A. bestB. better(正确答案)C. goodD. well13、This seat is vacant and you can take it. [单选题] *A. 干净的B. 没人的(正确答案)C. 舒适的D. 前排的14、On Easter children _______ eggs around the house. [单选题] *A. hunt for(正确答案)B. send forC. prepare forD. ask for15、( ) ----Would you like___ tea? ----No, thanks. I have drunk two____. [单选题] *A. any, bottles of orangeB. some, bottles of orange(正确答案)C. many, bottles of orangesD. few, bottle of oranges16、There _____ wrong with my radio. [单选题] *A. are somethingB. are anythingC. is anythingD. is something(正确答案)17、( ) It ___ the Chinese people 8 years to build the Dam. [单选题] *A. took(正确答案)B. costsC. paidD. spends18、Turn down the music. It hurts my _______. [单选题] *A. noseB. eyesC. mouthD. ears(正确答案)19、I walked too much yesterday and （）are still aching now. [单选题] *A. my leg's musclesB. my leg muscles(正确答案)C. my muscles' of legD. my legs' muscles20、The more he tried to please her, _____she seemed to appreciate it. [单选题] *A.lessB.lesserC.the less(正确答案)D.the lesser21、--Do you know _______ girl with long curly hair?--Yes. She is Mary. She plays _______ piano very well. [单选题] *A. a; /B. the; /C. the; the(正确答案)D. a; the22、His understanding made a deep impression_____the young girl. [单选题] *A.on(正确答案)B.inC.forD.with23、—______? —Half a kilo.（）[单选题] *A. How much are theyB. How much is itC. How much would you like(正确答案)D. How many would you like24、____ is standing at the corner of the street. [单选题] *A. A policeB. The policeC. PoliceD. A policeman(正确答案)25、It’s raining outside. Take an _______ with you. [单选题] *A. cashB. life ringC. cameraD. umbrella(正确答案)26、79．On a ________ day you can see the city from here. [单选题] *A．warmB．busyC．shortD．clear(正确答案)27、I don’t know how to improve my English. Can I ask you for some _______? [单选题] *A. answersB. advice(正确答案)C. questionsD. words28、—Can you play tennis? —______, but I’m good at football.（）[单选题] *A. Yes, I can(正确答案)B. Yes, I doC. No, I can’tD. No, I don’t29、—It’s too noisy outside. I can’t fall asleep.—I can’t, either. We have to ______ new ways to solve the problem.（）[单选题] *A. come up with(正确答案)B. get on withC. make up withD. catch up with30、42．—________ meat do you want?—Half a kilo. [单选题] *A．How much(正确答案)B．How manyC．WhatD．Which。
2022厦门饭店英语初级考试试卷答案
2022厦门饭店英语初级考试试卷答案1、—Can you play tennis?—______. But I can play basketball.（）[单选题] *A. Yes, I canB. Yes, I doC. No. I can’t(正确答案)D. No, I don’t2、I could ______ control my feelings and cried loudly when I heard the bad news. [单选题] *A. hardly(正确答案)B. ?reallyC. clearlyD. nearly3、I _______ no idea of where the zoo is. [单选题] *A. thinkB. getC. have(正确答案)D. take4、No writer will be considered（）of the name until he writes a work. [单选题] *A. worthlessB. worthy(正确答案)C. worthwhileD. worth5、The idea of working abroad really（）me. [单选题] *appeals to (正确答案)B. attaches toC. adapts toD. gets across6、His remarks _____me that I had made the right decision. [单选题] *A.ensuredB.insuredC.assured(正确答案)D.assumed7、Every year Carl _______ most of his time swimming, camping and traveling with his parents. [单选题] *A. is spendingB. spentC. will spendD. spends(正确答案)8、You should finish your homework as soon as possible. [单选题] *A. 赶快地B. 尽能力C. 一...就D. 尽快地(正确答案)9、You can't see many _____ in a hospital. [单选题] *A. man nurseB. men nurses(正确答案)C. men nurseD. man nurses10、--Why are you late for school today?--I’m sorry. I didn’t catch the early bus and I had to _______ the next one. [单选题] *A. wait for(正确答案)B. ask forC. care forD. stand for11、Hurry up,?or we’ll _______ class. [单选题] *A. be late for(正确答案)B. late forC. late withD. be late with12、How _______ it rained yesterday! We had to cancel(取消) our football match. [单选题] *A. heavily(正确答案)B. lightC. lightlyD. heavy13、I’m still unable to make myself_____in the discussion, which worries me a lot. [单选题]*A.understandB.understood(正确答案)C.understandingD.to be understood14、It is my _______ to meet you here. [单选题] *A. pleasure(正确答案)B. pleaseC. pleasedD. pleasant15、I _______ to the tape yesterday evening. [单选题] *A. lookB. listenC. listened(正确答案)D. hear16、I’d like to know the _______ of the club. [单选题] *A. schedule(正确答案)B. schoolC. menuD. subject17、Many people believe that _________one has, _______ one is, but actually it is not true. [单选题] *A. the more money ; the happier(正确答案)B. the more money ; the more happyC. the less money ; the happierD. the less money ; the more happy18、If you do the same thing for a long time, you'll be tired of it. [单选题] *A. 试图B. 努力C. 厌倦(正确答案)D. 熟练19、Generally speaking, it is _______ to ask a woman’s age in western countries. [单选题] *A. possibleB. importantC. not polite(正确答案)D. polite20、22．Will there ________ any schools in the future? [单选题] *A．isB．areC．amD．be(正确答案)21、88．Sorry. I don’t know the way? ? ? ? ? ?Dongfeng Cinema. [单选题] *A．byB．ofC．to(正确答案)D．for22、_______ a busy afternoon! [单选题] *A. HowB. What(正确答案)C. WhichD. Wish23、87．—Could you? ? ? ? ? ? me the way to the nearest hospital?—Sure. [单选题] * A．askB．tell(正确答案)C．talkD．speak24、Since we have _____ money left,we can't afford the expensive computer. [单选题] *A. a littleB. a fewC. little(正确答案)D. few25、It is reported（）three people were badly injured in the traffic accident. [单选题] *A. whichB. that(正确答案)C.whileD.what26、It _____ us a lot of time to do this job. [单选题] *A. spentB. madeC. took(正确答案)D. cost27、We _______ play basketball after school. [单选题] *A. were used toB. used to(正确答案)C. use toD. are used to28、It’s raining heavily outside. Don’t leave _______ it stops. [单选题] *A. whileB. sinceC. until(正确答案)D. when29、The city is famous _______ its beautiful scenery. [单选题] *A. for(正确答案)B. ofC. asD. to30、—______ do you play basketball?—Twice a week.（）[单选题] *A. How often(正确答案)B. How muchC. How manyD. How long。
旅游饭店职业英语等级测
The Career English Level Test For the TouristHotel Personnel (Written Exam)Department ： Name ：I. Translating the following words and Phrases:（30%）1. confirmation_________2. deluxe suite_________3. captain _________4. D.N.D _________5. Hold on _________6. pillow ___________7. L & F _________8. 菜单 _________9. 健身中心 ________ 10. 送餐服务 _____________ 11. 总机 __________ 12. 大堂副理 _____________ 13.行李员 __________ 14. 美式早餐_______________15. 多功能厅___________1. 很荣幸您能光临我们的饭店。
2. 期待着您的下次光临。
3. 对不起打扰你了，我来打扫一下房间好吗?4. 非常抱歉，餐厅现在客满了。
5.请问您共有几位用餐？6. By the way, is there any mail for me?-7. This is the bill for the room rent of half a day8. The slippers are worn out. May I change them for you, sir?-9. Here's your clean laundry. You'd better check it.10. May I have your check-out time, please?III.Filling in the blanks appeared in theDialogues:（30%）1、 Clerk ：Good morning ，sir ．Can I help you ？Guest ：Good morning!__________________________________________我预定了一个带淋浴的单间. Clerk ：_____________________________________先生，请问您的姓名？please ？Guest ：Bradley ，John Bradley ． Clerk ：Just a moment, sir._________________________________________________________________________________________________我准备房卡给您的同时，您可以填一下这张表格么？B ：Yes ．__________________________________________可以借我一只笔用一下么，please ？2、 Clerk : Customer Service Center. Can I help you?II. Translating the following sentences （20%）单位____________________ 部门____________________ 姓名____________________………………封………………线………………内………………请………………勿………………答………………题………………Guest: This is room 324. _____________________________我房间的马桶堵了。
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旅游饭店英语等年级考
试初级试题
This model paper was revised by LINDA on December 15, 2012.
旅游饭店英语等级测试（初级）
一、听力理解
1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）
（1）hotel
A.车站
B.餐厅
C.旅游
D.饭店
（2）Single room
A.单人房
B.双人房
C.双人对床房
D. 套房
（3）front office
A.康乐中心
B.客房部
C.餐饮部
D.前厅部
(4) Baggage
A.背包
B.书包
C.钱包
D.行李
（5）internet
A.互联网
B.网吧
C.网线
D.网页
（6）babysitter
A.洗衣工
B.计时保姆
C.客人
D.管家
（7）brandy
A.伏特加
B.威士忌
C.金酒
D.白兰地
（8）Airline
A.航班
B.天气
C.排队
D.航线
（9）order
A.点菜
B.命令
C.帮助
D.需要
（10）provide
A.规定
B.提供
C.给予
D.准备
2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）
（1）Where is the washroom
A.前台在哪里
B.商店在哪里
C.可以为我叫出租车吗
D.洗手间在哪里
(2) What kind of room do you prefer?
A.您有预定吗
B.您想要什么酒水
C.您想要什么房型
D.请告诉我您的房间号码
（3）May I see your passport?
A.您能在这签名吗
B.我可以带您去您的房间吗
C.有什么需要帮忙的吗
D.可以看一下您的护照吗
（4）I’ ll pick up you laundry right now?
A.我们马上就派人去修。
B.我马上就去您的房间。
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
（5）Are you ready to order?
A.您准备好点餐了吗
B.早餐几分钟后就会送到您的房间去。
C.您还要点什么
D.您还有其他命令吗
（6）We provide fax and internet service.
A.我们提供寄信服务。
B.我们提供打印服务
C.我们提供传真和网络服务
D.我们提供衣物快洗服务。
（7）I’ m sorry to keep you waiting.
A.真的很抱歉
B.抱歉让您久等了。
C 我马上为您处理。
.D.我保证以后不会出现这种情况。
（8）We have several conference rooms for you to choose from.
A.我们可以为您提供会展服务。
B.我们有多种房型供您选择。
C.我们有很好的康乐中心。
D.我们这有多个会议室供您选择。
（9）This is your wake up call.
A.准备好了吗
B.您现在点菜吗
C.这是您的叫早电话。
D.这是您的电话。
（10）The breakfast will be sent to your room in a few minutes.
A.我们会马上给您做早餐。
B.早餐几分钟后就会送到您的房间去。
C.您的房间需要什么吗
D.早餐一分钟后就好。
3.听英语单句选择正确应答语（每题2分，共计20分，每道小题后有3秒钟作答时间）
（1）Coffee or tea
A. Coffee, please.
B. Thank you very much.
C. Yes, please.
D. Not at all.
(2) Thank you very much.
A. Yes.
B. Thank you very much.
C. My pleasure.
D. Not much.
(3) How long will you stay here?
A. 5 meters.
B. 5 nights.
C. I want to reserve a suite.
D. A single room, please.
(4) I have a reservation in your hotel. I'd like to check in.
A. When
B. Sorry, but not now.
C. Welcome to our bar.
D. May I have your name and telephone number?
(5) There is something wrong with the toilet in my room. I am in room 1203.
A. Ok, thank you.
B. Yes, please.
C. Sorry for the trouble. I’ll send someone to repair it.
D. Is that all?
(6) Where can I have my pants cleaned?
A. Thank you.
B. We have laundry. I'll pick up your laundry right now.
C. This is laundry service.
D. This is the laundry list.
(7) Can you put me through to Mr. Chen in room 3205?
A. Thank you.
B. This is your wake-up call.
C. Certainly. I'll do it for you.
D. Is this your room?
(8) I want something hot and spicy.
A. How about continental breakfast
B. Why not try Mapo tofu
C. Anything else
D. Would you like a cup of coffee?
(9) I'd like 10 copies of this article. How much do I owe you?
A. Yes, please.
B. The total comes to RMB55.
C. Five, please.
D. No, thanks
(10) Excuse me, which is the way to the bar?
A. It's over there next to the dining hall.
B. Where to
C. When do you leave
D. Ok, just a moment, please.
二、口语测试
1.听中文翻译单词 (每题2分,共计10分)
（1）前台
（2）房间号
（3）护照
（4）行李员
（5）送餐服务
2.听中文翻译句子 (每题4分,共计20分)
(1) 很荣幸您能光临我们酒店
(2) 现在可以为您打扫房间吗
(3) 请问您共有几位用餐?
(4) 我现在可以带您去您的房间吗?
(5) 可以告诉我您的姓名和房间号吗？
3.回答简单问题
（1） What is the date today
（2） Would you please introduce your hotel?
(3) When the guest leave hotel, how will you farewell?
(4) Say something about yourself.
(5) Would you recommend some local specialties to the guest?。