星级酒店服务指南中英文版

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酒店服务指南(中英)

总经理致辞大堂服务GRAND LOBBY SERVICES 1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange 6．信用卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities 14．擦鞋服务Shoe-Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor Reception \GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况EmergencyFOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD&DDD Service Guide6．国内、国际长途电话区号IDD&DDD DIRECTORY附表客房物品有偿价格表宝龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口宝龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

五星级酒店标准服务英语翻译

五星级酒店标准服务英语翻译五星级酒店标准服务英语翻译随着全球旅游业的迅猛发展，五星级酒店成为了旅客们最受欢迎的住宿选择之一。

五星级酒店以其高品质的服务、舒适的设施和无微不至的关怀而著称。

然而，对于很多国际旅客来说，语言的障碍可能会导致一些沟通困难。

因此，为了帮助五星级酒店提供更好的服务，本文将介绍一些常见的酒店标准服务，并提供其英语翻译，以便旅客们更好地与酒店员工交流。

一、前台接待服务（Front Desk Services）1. 前台接待（Front Desk Reception）前台接待是五星级酒店最重要的服务之一。

接待员应友好、热情地迎接每个客人，并提供各种信息和协助。

英语翻译：Front desk reception is one of the most important services in a five-star hotel. Receptionists should greet each guest in a friendly and welcoming manner, and provide various information and assistance.2. 入住与退房（Check-in and Check-out）良好的入住与退房服务是五星级酒店的基本要求。

员工需要高效、准确地办理入住/退房手续，并为客人提供所需的帮助。

英语翻译：Efficient check-in and check-outservices are basic requirements in a five-star hotel. Staff should process check-in/check-out procedures efficiently and accurately, while providing necessary assistance to the guests.3. 行李服务（Luggage Service）五星级酒店应提供专业的行李服务，包括接送行李和帮助客人搬运行李等。

酒店服务指南中英文版1DOC

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店服务指南英语

酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。

酒店手册含英文翻译

酒店手册含英文翻译前台服务接待：(内线电话：2100、2101)总台接待处24小时为阁下服务，为宾客办理住宿登记，提供相关信息查询。

订房：(内线电话：2108、2118、2035)营销中心为客人提供客房预订服务。

您若有订房需要，请与营销中心联系。

结帐：(内线电话：2102)总台结帐处24小时为您提供交付押金、退房、结帐及帐务查询服务。

住客可以用现金或酒店接受的信用卡支付您的房、餐、洗衣、旅游咨询：（内线电话2035、2114）为您提供旅游咨询，代办旅游业务。

外币兑换：(内线电话：2102)总台收银处提供世界通用的主要货币兑换人民币服务。

贵重物品寄存处：(内线电话：2100、2101)总台接待处免费为您提供贵重物品寄存服务。

行李处：(内线电话：2008)住客需要行李搬运，请与大堂行李处联系，大堂设有免费行李寄存处。

失物招领：(内线电话：2106)如果您发现物品遗失或招领失物，请与大堂副理联系。

商场：(内线电话：2090)为您提供各色食品、茶叶、饮品、精美工艺品、旅游纪念品、日用百货，任您选购。

商务中心：(内线电话：2114、2117)为您提供打字、复印、传真、旅游办理、订票、邮寄、出租电脑等服务，服务时间：7:30—21:00,其余时间可与前台联系.客房服务小酒吧：(内线电话：2121)房内小酒吧酒水、小食品价格详见价格表，使用时签单认可。

请阁下注意：酒水饮料一经开启，无论饮用与否，其费用即计入您的帐单。

若需添加，请通知客房中心。

洗衣服务：(内线电话：2121)如您需洗衣或熨烫衣服，请将衣服准备好，装入洗衣袋内，填好洗衣单，服务员于每日上午10时前收集,当天送回。

酒店亦可办理5小时加快服务，最后收取时间为15点。

阁下务必将衣服中物品取出，酒店不对衣袋内物品因洗涤导致的损失负责。

宽网服务：(内线电话：2121)阁下房间内配备国际互联网“Internet”插口，提供免费上网服务。

上网操作，请参照上网须知。

酒店服务指南(中英文版) (1)

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

服务指南英文版

Dear Guests:Y ou are warmly welcome to visit Qinzhou port economic development zone by the whole staff of Qin Gang Guest Hotel. Wish you have an unforgettable and happy jourey.Qinzhou gulf will welcome honoured visitors who come from all over the world.The service directory show you all service facilities and items.Y ou will be convenient and comfortable.If you need any help or have any inquiries during the course of your staying at Qin Gang Guest Hotel. Please dial “9866”to the ceneral information.Best wishes.Qin Gang Guest Hotelchairman of the boardNotice To Guest1、When you are checking in, please show your passport, letter of introduction, employee’s card or the other documents which can prove your identity.2、Observe all the regulations of our hotel. Obey the management of working personnels, take good care of public property.3、Putting up a guest or transfering the possession of bed in private is not allowed. Any guest who lives in our hotel wants to live outside temporarily, he must let waiter know that in advance.4、Y ou are not allowed to bring birds, beats or the otherunsanitary things into our hotel.5、Y ou are not allowed to bring combustible, explosive,severe poision and radio objects into hotel, can not burn things or let off fireworks in room.6、Y ou are not allowed to use electric stove, and the other electric implement in room, can not connect wires or fix electrical equipment in private.7、Fighting、gambling、criminal offence、drug taking、prostitution and the other illegal activities are not allowed ! Can not put up or spread obscene recording, video, can not excessive drink racket or broadcase high sound.8、If you take arms with you, you must reyistrate strictly according to the facts, take good care of it by yourself or hand it to local public security bureau or the security section of the hotel.9、The Management of the hotel Has the right to reason with any one who has violated regulations mentioned above. Those who violate the “Regulations Relating to the public order,Administration and Punishment of the People’s Republic of China”or other administrative laws will be punished by the public security organization in accordance with the laws. To those who have violated the “Criminal Laws of the People’s Republic of China,” the public security and judicial organization will investigate and affix their responsibilities for the crime in accordance with the law.Public Security Bureau of Qinzhou CityGuest ServiceRoom Service 3188 Restaurant will send food to your room as you need.V aluables 9866Safe depesite boxes are available free of charge .Hotel is not responsible for what you lose in the room.Security 9866Hotel Security patrols the hotel 24 hours . Please use the safety bolt-provided for your additional security. Please contact the Ceneral Information for needing help.Pets 9866No pets can be brought into the Hotel.Tourism and Sightseeing 3188 Please contact the Information Desk.Visiting Guests 3188For the safe of the guests and hotel, it’s advised to the visiting guests to leave the guestrooms beform23:00.Wake-up Call 9866Please contact with the ceneral information.Baggage Service 3188 Please contact the Bell Captain for handing or storage of yourbaggage.Attention 9866Do not smoke in bed as you are in room. Please use ashtray to avoid fire. Contact with operator as soon as possible if there is a fire alarm.Purchase 8500 Towel,cup in your room can not be taken out of the hotel, if you want to purchase them, please contact Housekeeping Centre. Room Equipments 8500 Take good care of and correctly use all the equipments in the room.Y ou will be asked to pay for a loss if you damage them. Y ou can contact Housekeeping Centre if you have any questions. Adaptors 8500 There are a adaptors which can be lent to the guests free of charge in Housekeeping Centre before checking out.Housekeeping Centre 8500If you need extra pillows,woolen blankets, coat hangers, towels, etc, please contact the Housekeeping Centre.Information Desk 9866For postal matter and leaving message, please contact the Information Desk.Room Keys 9866 Please deposit your key at the Reception Desk when leaving the hotel. The key must be handed to Front Cashier when checking out. Telephone 3188 Please refer to the Telephone Directory, if you have any questions, please contact operator.Medical service 3188 Please contact if you want to see a doctor.Post and telecommunications 3188 Information desk will offer you the details.Check-out time 3188 Check-out service at 12:00 noon. Check-out after 12:00 noon, additional half-day room charge may be added to your account. Check-out after 18:00, whole-day room charge may be added. Check-out 3188 Check-out Service, located at Lobby.Iron, flatiron, hair-dryer 8500Y ou can borrow them free of charge, but, you must return them in one hour.TELEPHONE DIRECTORY Operator of City Call 3889866 Operato 9866The telephone number is the same with the room numberRoom to Room Please dial room number Housekeeping 8500City Call Directly dialF.O.Cashier 9866 Reception 9866 Wake-up call 9866 Room Seservation 3188City Call:(e.g Directly dial “0+3889866”if you call “************”you needn’t hear the sound)DDD Call:(e.g Directly dial “0*************”if you call “************”you needn’t hear the sound)THE AREA CODES OF MAIN CITIES IN CHINA: Beijing 010 Lanzhou 0931 Changchun 0431 Nanning 0771 Chengdu 028 Liuzhou 0772 Chongqing 0811 Guilin 0773 Changsha 0731 Wuzhou 0774 Fuzhou 0591 Y ulin 0775 Harbin 0451 Beihai 0779 Hefei 0551 Fangcheng 0770 Shaoguan 0751 Shenzhen 0755 Meizhou 0753 Shanghai 021 Shantou 0754 Tianjin 022 Zhuhai 0756 Xiamen 0592 Hangzhou 0571 Xi’an 029 Jinan 0531 Kunming 0871 Zhang jiang 0759COUNTRY AND AREA CODE:Argentina 54 New Zealand 64 Australia 61 Norway 47 Brazli 55 Philippines 63Burma 95 Singapore 65 France 33 Sweden 46 Germany(FRG) 49 Switzerland 41 Germany(GDR) 37 Thailand 66 India 91 United Kingdom 44 Indonesia 62 United States Of America 1 Italy 39 Y ugoslavia 38 Japan 81 Hong Kong 852 Malaysia 60 Macau 853 Netherlands 31 Taiwan 886Notice of Safety■There is a picture on the back of the door which will tell you how to flee from fire. You may familiar yourself the emergency exit by walk.■There is alarm machine, fire extinguisher, firefighting equipment on corridor. Please lock the door and latch the safety button when you are in the room.■Don’t smoke in bed. After smoking, please put the cigarette but in ashtray instead of dustbin.■If you find a fire alarm1.Keep calm, dial “9866”immediately,contactoperator.2.Once worker or broadcast inform you the firealarm or the route of flee, please keep calm andobey the director.3.Close the door in order to avoid the fire spreadingquickly when you are leaving the room.4.Do not use elevator but use emergency stairs.5.Feel at once, do not give a thought of clothes.6.Cover your nose, mouth with a wet towel to aviodthe smoke dust.■If your room is around by fire or thick smoke, please dial “9866” and tell the operator your room number.。

酒店服务指南(中英文版) (1)

星级酒店服务指南(中英文版)

目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange6．信用卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities14．擦鞋服务Shoe—Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor ReceptionGUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn—down Service4．洗衣服务Laundry Service5．小酒吧Mini—Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes—shine Service9．叫醒服务Wake—up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况EmergencyFOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese ＆Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD&DDD Service Guide6．国内、国际长途电话区号IDD＆DDD DIRECTORY附表客房物品有偿价格表富阳香雪海宾馆热忱欢迎阁下光临尊敬的宾客：欢迎您下榻富阳香雪海宾馆您的到来,我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

酒店服务指南英文

Hotel Service GuideTraveling to a new city can be an exciting experience, but it can also be overwhelming, especially when it comes to navigating the services and amenities offered by hotels. This guide aims to provide you with a comprehensive overview of the common services that you can expect to find in most hotels, as well as some tips on how to make the most of your stay.Check-InUpon arrival at the hotel, the first point of contact will often be the check-in counter. Here, you will be required to present your identification and credit card for verification. Once the necessary paperwork is completed, you will be given a room key or access card, as well as information about the hotel’s facilities, breakfast timings, and check-out procedures. Keep in mind that most hotels have a designated check-in time, so be sure to arrive within the specified window to avoid any delays.Rooms and AccommodationHotel rooms come in various sizes and configurations, ranging from standard single rooms to luxurious suites. Each room is typically equipped with essential amenities such as a comfortable bed, a private bathroom with toiletries, a television, and a mini-bar. It is essential to familiarize yourself with the room’s features, including the air conditioning, heating, and lighting controls, to ensure a comfortable stay.Dining OptionsHotels typically offer guests a range of dining options, from a formal restaurant serving a la carte or buffet meals to casual cafes and room service. Breakfast is often included in the room rate and is served in the designated dining area. Some hotels also offer lunch and dinner services, as well as specialty cuisines such as local or international dishes. Be sure to check the hotel’s dining hours and menus to plan your meals accordingly.Housekeeping and MaintenanceHousekeeping services play a crucial role in maintaining the cleanliness and comfort of your room. Most hotels offer daily housekeeping, where staff will tidy up the room, change the bed linens, and replenish toiletries. Additionally, hotels have maintenance personnel on call to address any issues with the room’s appliances or fixtures promptly. If you have any specific requirements or preferences, do not hesitate to inform the front desk or housekeeping staff.Facilities and EntertainmentHotels often provide guests with access to various facilities and entertainment options to enhance their stay. Common amenities include a fitness center, swimming pool, spa, business center, and conference rooms. Some hotels also offer recreational activities such as guided tours, cooking classes, or live performances. Take advantage of these facilities to relax, socialize, or stay productive during your stay.Check-OutWhen it is time to depart, be sure to settle any outstanding bills, return the room key or access card, and inform the front desk of your departure. Hotels typically have a check-out time that you must adhere to, so plan your departure accordingly to avoid any unnecessary charges. If you require assistance with luggage or transportation, the hotel staff will be happy to assist you with arranging for a taxi or shuttle service.ConclusionIn conclusion, understanding the services and amenities offered by hotels can help you make the most of your accommodation experience. By familiarizing yourself with the check-in process, room features, dining options, housekeeping services, facilities, and check-out procedures, you can ensure a comfortable and enjoyable stay. Remember to communicate any special requests or preferences to the hotel staff to enhance your overall experience. Enjoy your stay!This guide provides valuable information on the common services and amenities offered by hotels to help you navigate your stay effectively. Ensure you make the best of your hotel experience by following these guidelines.。

星级酒店服务指南

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酒店服务指南英文翻译稿

●●大酒店服务指南Service Guide of ●●Grand Hotel总经理致辞General Manager Address尊敬的宾客：Dear guests:您好！欢迎您来到长白山观光、休闲、度假、探险……下榻●●大酒店。

Hello! Welcome to Changbai Mountain for sightseeing, relaxation, vacation, exploration…..and choose to stay in ●●grand hotel.●●大酒店位于长白山腹地的●●市浑江江畔，东临长白山满族文化博物馆，北临●●公园，是集餐饮、娱乐为一体的豪华酒店，这里环境优雅、交通便捷是商务、会议、旅游、观光的理想下榻之处。

●●grand hotel is located in Hunjiang riverside of ●●City, which is the hinterland of Changbai Mountain, with Changbai Mountain Manchu Culture Museum in the east and ●●Park in the north. It is a deluxe hotel integrated catering with entertainment. The elegant environment and convenient traffic will provide you withan ideal accommodation for business, conference, traveling and sightseeing.我宾馆餐饮部由名厨主灶，各种美味佳肴任您品尝。

客房部精心设计的各类标间、豪华套房，为您提供了多种选择。

热情周到的服务让您有一种宾至如归的感觉。

Famous chefs work in our food & beverage department and a variety of delicacies are cooked for your taste. Various well-designed standard rooms and deluxe suites provide you a variety of options and warm and thoughtful service make you feel at home.“宾客至上，服务第一”是我们的宗旨，让您在这里生活的舒适、愉快、满意是我们的职责，愿我们的努力带给您无穷的乐趣，真正不虚此行。

酒店服务指南英文版本

Hotel Service Guide (English Version)Welcome to our hotel! We are delighted to have you as our guest and hope that you have a comfortable and enjoyable stay with us. To ensure that your experience at our hotel is truly exceptional, we have put together a comprehensive service guide for your convenience. Please read through the following information carefully to make the most of your time here.Room AccommodationsOur hotel offers a range of room options to suit your needs. Whether you are traveling solo, with a partner, or with your family, we have rooms that cater to different group sizes. Each room is equipped with modern amenities to make your stay comfortable, including:•Complimentary Wi-Fi•Flat-screen TV•Mini refrigerator•Coffee and tea making facilities•In-room safe•Hairdryer•Iron and ironing board•ToiletriesIf you require any additional items or have specific preferences, please do not hesitate to contact our front desk staff, who will be happy to assist you.Dining OptionsIndulge in a culinary experience at our hotel’s dining facilitie s. Start your day with a delicious breakfast buffet at our restaurant, where you can choose from a variety of fresh and tasty options. For lunch and dinner, our chef prepares delectable dishes using locally sourced ingredients to create a memorable dining experience.If you prefer to dine in the comfort of your room, room service is available during specific hours. Simply peruse the menu and place your order with our friendly staff.Facilities and ServicesTo enhance your stay, our hotel provides a range of facilities and services for your convenience and enjoyment. Some of the amenities available to guests include: •Fitness center•Swimming pool•Business center•Concierge services•Laundry and dry-cleaning services•Airport shuttle service•Tour and ticket assistanceAdditionally, our front desk is open 24 hours a day to attend to any queries or requests you may have. Our staff is dedicated to making your stay with us as pleasant and comfortable as possible.Local AttractionsExplore the surrounding area and discover the attractions and activities available nearby. Our hotel is conveniently located near popular landmarks, shopping districts, and cultural attractions. Our concierge team can provide recommendations on places to visit and assist with booking tours or transportation.Contact UsWe hope that this service guide has been helpful in familiarizing you with our hotel and the services we offer. Should you require any further assistance or have any questions, please do not hesitate to contact our front desk staff or visit our website for more information.Thank you for choosing to stay with us. We wish you a pleasant and memorable experience at our hotel.。

酒店设施服务指南英语作文

酒店设施服务指南英语作文Hotel Facilities and Services Guide.1. Introduction.Welcome to our luxurious hotel, where we strive to provide our guests with an unparalleled experience. Our hotel offers a range of facilities and services designed to cater to your every need, ensuring a comfortable and enjoyable stay. In this guide, we will introduce you to the various facilities and services available at our hotel.2. Accommodation.Our hotel boasts a variety of accommodation options to suit every taste and budget. From deluxe rooms to presidential suites, each room is equipped with modern amenities such as flat-screen TVs, high-speed internet access, and plush bedding. Some rooms even offer additional features like private balconies or jacuzzis.3. Dining.Our hotel is home to several restaurants serving arange of cuisines to satisfy your palate. Whether you're looking for a quick bite to eat or a fine dining experience, our restaurants will cater to your needs. Frominternational buffets to à la carte menus, we offer a diverse selection of dishes prepared by our experienced chefs.4. Fitness and Recreation.To help you maintain your fitness routine while traveling, our hotel features a fully equipped gym with the latest cardio and strength training equipment. Additionally, we offer a variety of recreational activities such as swimming, tennis, and yoga classes. Our spa and massage services are also available to help you relax and rejuvenate.5. Business Services.For business travelers, our hotel provides a range of services to make your work life easier. We offer state-of-the-art meeting rooms equipped with the latest technology, including projectors, screens, and high-speed internet access. Our business center also provides secretarial services, printing, and faxing facilities.6. Concierge Services.Our concierge team is dedicated to making your stay as convenient and enjoyable as possible. They can assist you with a wide range of services, including making restaurant reservations, arranging transportation, and providing information about local attractions and events.7. Room Service.For those who prefer to relax in their rooms, our room service team is available 24/7 to cater to your needs. Whether you're hungry for a midnight snack or in need of a fresh cup of coffee, our room service menu offers a varietyof delicious options delivered straight to your room.8. Safety and Security.Our hotel takes the safety and security of our guests very seriously. We have a comprehensive security system in place, including CCTV cameras and secure parking facilities. Our staff is also trained to handle emergency situations, ensuring your peace of mind during your stay.9. Accessibility.We strive to make our hotel accessible to all guests, including those with special needs. Our facilities are designed to accommodate guests with disabilities, and we provide additional services such as assistive listening devices and wheelchair accessible rooms.10. Conclusion.At our hotel, we believe that every stay should be a memorable experience. Our facilities and services aredesigned to cater to your every need, ensuring that you enjoy a comfortable and enjoyable stay. We look forward to welcoming you to our hotel and providing you with an exceptional experience.。

星级酒店服务指南

星级酒店服务指南一、入住及服务1.1办理入住手续-欢迎客人入住，协助客人办理入住手续，提供个性化服务。

-为客人提供住宿信息、酒店设施和服务等相关事项的介绍。

1.2贵重物品保管-为客人提供贵重物品保管服务，确保客人财物的安全。

1.3行李搬运-协助客人搬运行李至客房，并提供相应的行李服务。

1.4客房清洁-提供专业的客房清洁服务。

-根据客人的要求提供床铺更换、浴室清洁和客房打扫等服务。

1.5菜单及订餐服务-提供酒店菜单和订餐服务，为客人提供优质的餐饮体验。

1.6其他服务-为客人提供其他额外服务，如洗衣服务、叫醒服务、租车服务等。

二、餐饮服务2.1早餐服务-提供丰富多样的早餐菜单和供应时间，满足不同客人的需求。

-提供高品质的餐厅服务，为客人呈现美味的菜肴和独特的用餐体验。

2.3宴会服务-为客人提供宴会服务，包括会议室预订、宴会菜单设计和餐饮配套等。

2.4酒吧及休闲区-提供舒适的酒吧和休闲区，为客人提供各类饮品和轻食。

三、健身与休闲3.1健身房-提供现代化的健身设施和器材，让客人保持良好的身体状态。

3.2游泳池-提供宽敞清洁的室内或室外游泳池，让客人放松身心。

3.3水疗中心-提供按摩、SPA和美容等水疗服务，为客人提供全面的放松体验。

3.4康体娱乐设施-提供各种康体娱乐设施，如桌球、乒乓球、卡拉OK等。

四、会议与活动4.1会议室预订-为客人提供各种规格的会议室预订服务，并提供相应的会议设备。

-提供专业的会议服务，包括会议布置、现场支持和餐饮服务等。

4.3活动策划-提供活动策划和组织服务，包括宴会、婚礼和展览等。

五、客户关怀5.1客户投诉处理-提供快速响应和解决客户投诉的服务，并采取措施改进服务质量。

5.2客户满意度调查-定期进行客户满意度调查，了解客户需求并改进相关的服务。

5.3客户关怀服务-提供个性化的客户关怀服务，包括生日祝福、返现优惠和会员福利。

Guide to Star Hotel ServicesI. Check-in and Services1.1 Check-in Procedure1.2 Safekeeping of Valuables- Provide guests with safekeeping services for their valuables, ensuring the security of their belongings.1.3 Luggage Handling- Assist guests in carrying their luggage to their rooms, and provide corresponding luggage services.1.4 Room Cleaning- Provide professional room cleaning services.- Provide bed changing, bathroom cleaning, and room tidying services according to guest requests.1.5 Menu and Dining Services- Provide hotel menus and dining services, offering guests a high-quality dining experience.1.6 Other Services- Provide additional services such as laundry services, wake-up calls, and car rental services for guests.II. Dining Services2.1 Breakfast Services2.2 Restaurant Services- Provide high-quality restaurant services, presenting guests with delicious dishes and unique dining experiences.2.3 Banquet Services- Provide banquet services for guests, including conference room reservations, banquet menu design, and catering support.2.4 Bar and Lounge AreaIII. Fitness and Leisure3.1 Gym- Provide modern fitness facilities and equipment to help guests maintain a good physical condition.3.2 Swimming Pool- Provide spacious and clean indoor or outdoor swimming pools for guests to relax their body and mind.3.3 Spa Center3.4 Recreation Facilities- Provide various recreational facilities, such as pool tables, ping pong tables, and karaoke.IV. Meetings and Events4.1 Conference Room Reservations- Provide various sizes of conference room reservations and corresponding conference equipment.4.2 Conference Services- Provide professional conference services, including conference setup, on-site support, and catering services.4.3 Event Planning- Provide event planning and organization services, including banquets, weddings, and exhibitions.V. Customer Care5.2 Customer Satisfaction Surveys- Conduct regular customer satisfaction surveys to understand customer needs and improve related services.5.3 Customer Care Services- Provide personalized customer care services, including birthday wishes, cashback discounts, and member benefits.。

酒店服务指南英文翻译稿

酒店服务指南英文翻译稿Hotel Service GuideCheck-InRoom AmenitiesHousekeepingDining OptionsFitness and RecreationFor those seeking to stay active during their stay, our hotel provides a well-equipped fitness center with cardio and strength-training equipment. Additionally, our swimming pool offers a refreshing way to relax and unwind. Pool towels are available at the poolside. Please note that the use of the fitness center and swimming pool is upon availability and subject to certain schedules and regulations.Business ServicesTransportationAdditional Information- For any emergencies or medical concerns, please contact the front desk immediately.- We offer laundry and dry-cleaning services for your convenience. Details and pricing can be found in your room's directory.- Our staff is fluent in multiple languages to better assist you.- Smoking is strictly prohibited in all areas of the hotel, including guest rooms. Designated smoking areas are available outside the hotel building.- Kindly return room keys to the front desk upon check-out.We hope you have a pleasant stay at our hotel. If you require any further assistance or have any specific requests, please do not hesitate to contact our reception. Thank you for choosing our hotel, and we look forward to serving you.。

星级酒店服务指南(中英文版)

星级酒店服务指南(中英文版)1000字星级酒店服务指南星级酒店是旅游业中的重要组成部分，为客人提供高品质、多元化的住宿体验，其中服务水平是提高星级酒店竞争力的重要因素。

本指南将为星级酒店员工提供服务要点和技巧，帮助他们提高服务质量，满足客人的需求。

前台服务1.礼貌与热情客人在前台碰到员工时，员工应该给予客人礼貌、热情的问候，向客人微笑表示欢迎。

2.专业的知识与技能前台员工应该知道如何为客人提供服务的要点及相关知识，比如客房种类、餐饮设施、区域旅游景点等；并且需要掌握相关的信息技能，以便在咨询客人时快速定位信息。

3.及时的回应和解决问题无论是房间问题、付款问题还是其他问题，前台员工应该及时回应客人的要求，耐心地解决问题，确保客人的满意度。

客房服务1.环境卫生与干净住宿环境是客人选择酒店的关键因素之一，员工需要及时、有效地清洁客房和更换床上用品，确保每位客人都能享受到干净、卫生、舒适的环境。

2.个性化的服务通过与客人的沟通，员工可以了解到客人的需求和喜好，并根据客人的喜好提供个性化的服务，比如准备客人喜欢的饮品、将他们晚归的需求记录到对应的客房等等。

3.安全与保密针对客人在旅行中可能遇到的安全问题，员工需要提供相应防范策略和建议，确保客人能够安全畅游；在客人在房间内遗失东西时，员工要保护客人的隐私不泄露。

餐饮服务1.多样化的菜单星级酒店的餐饮服务需要提供多样化和高品质的菜单，比如素食、儿童餐等菜单，以满足不同客人的需求。

2.合理的定价员工需要清楚地掌握餐饮定价策略，帮助客人理解菜单上的价格，并对客人提供菜单上的菜品介绍。

3.贴心的服务对个别客人的特殊要求，比如敏感的饮食偏好、有过敏史等，员工需要协助餐饮部门安排相应的餐点，确保客人的需求得到满足。

设施服务1.完善的设施酒店需要为客人提供各类设施，如健身房、游泳池、商务中心等，员工需要明确了解这些设施的运转和使用细节，并在必要时向客人提供帮助。

2.及时的维护员工需要时刻关注设施的使用情况，及时发现并处理问题，确保设施在高品质的状态下运行。

星级酒店英语培训

某星级酒店英语培训手册English Training Manual目录CONTENTSForeword 1 前言Part One 3 第一某些Courtesy English 基本礼貌用语Part Two 22第二某些Front Office Service 前厅服务Part Three 35 第三某些Housekeeping Service 客房服务Part Four 52 第四某些Food and Beverage Service 餐饮服务Part Five 71 第五某些Recreation Service 康乐服务前言Foreword步入全球知识经济时代后，中华人民共和国饭店业与国际接轨日趋紧密。

英语作为一种国际语言，是酒店员工与外宾交流重要语言工具，已成为酒店员工需要掌握一项基本技能。

为进一步提高员工英语水平，酒店人力资源部特编写了这本英语培训手册，以以便员工随时学习。

学以致用，是咱们学习最后目的。

愿您不断在工作中找到学习动力，在交流中获得分享知识乐趣。

人力资源部AS the world has already stepped into the era of knowledge economy，China’s hotel industry is closelyrelated to the international market. English，a wordlanguage，functions as a main tool or a basic ability forhotel staff to communicate with foreign guests. ThisEnglish Training Manual is compiled by the Human Resources Department for the staffs study and improvement.Put what we learn into practice. Wish you would obtain motivation of the study from your working，and benefit from the learning.Human Resources Department基本礼貌英语Courtesy English一、欢迎问候语Welcome and Greeting1、Good morning (afternoon，evening),sir (madam).早上（下午，晚上）好，先生（夫人）。

五星级酒店客房部标准工作程序sop[中英文]

星级酒店客房部标准工作程序GENERAL 总述Task No: Description1.Grooming and Appearance仪表仪容2.Check Uniform and How to Grooming Standards制服检查及仪表仪容标准3.Body language and attitude肢体语言及态度4.How to Conduct Briefing怎样主持例会municate with Housekeeping Department与客房部沟通6.How to Greet the Guest怎样问候客人7.Dect phone Control小灵通电话管理8.Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务9 Lost and Found Procedure失物招领程序10. Monthly Linen Inventory月度布草盘点11. Master Key Sign Out Procedure万能钥匙签领程序12. Sign in Procedure签到程序13. Sign out Procedure签退程序14. Guest Room Amenities & Supplies Set-up客用品配放15. “Do Not Distribute” Procedure for Rooms房间“请勿打扰”程序16. Clean Room Procedure清洁房间程序17. How to Clean Electric Kettle怎样清洁电水壶.18. How to Clean the Glasses怎样清洁玻璃杯19. How to Clean Ice Bucket怎样清洁冰桶20. How to Change Pillow Case怎样更换枕套21. How to remove laundry wooden boxes / hangers撤出送衣篮及衣架22. Reporting to the Guest Floor到楼层报到23. How to make up bed怎样做床24. How to Clean the Bath Room Floor怎样清洁浴室地板25. How to Clean the Mini Bar怎样清洁小酒吧26. How to Dust the Furniture怎样给家具擦尘27. How to clean the mirror怎样清洁镜子28. How to Clean the Bath Tub怎样清洁浴缸29. How to Clean Shower Room怎样清洁淋浴间30. How to Clean the Bath Room Wall怎样清洁浴室墙面31. How to clean the vanity top and hand basin怎样清洁面台和面盆32. How to Clean / Polish the Bathroom Fittings怎样清洁和抛光浴室电镀配件33. How to Clean the Toilet Bowl怎样清洁马桶34. How to Vacuum the Carpet怎样给地毯吸尘35. How to Clean the Telephone Set怎样清洁电话机36. How to Handle Wake up Call怎样处理叫醒服务37. Guest Shoe Shine Service擦鞋服务38. Safe Deposit Box needs to be opened in Checked out guest room当客人离店后要检查保险箱必须打开39. How to Handle the Left Guest Room vine card怎样处理无用的客房钥匙卡40. Extra Bed and Baby Cot Procedure加床和婴儿床处理程序41. Guest Laundry Pick up During Room Check查房同时收取客衣42. Guest Laundry Pick up Requirement via Receiving Call客人电话要求收取洗衣43. Fold Towel毛巾的折叠44. How to Remove Room Service Basket怎样撤出送餐的餐具45. How to Clean Guest Floor Corridor怎样清洁走廊46. How to Assist Guest with Luggage/Parcel怎样协助运送客人行李47. Mini-bar consumption check小酒吧消耗检查48. Mini-bar daily replenishment每日补充小酒吧49. How to Handle “Open Door” Request怎样处理开房门的请求50. Breakage, Loss and Damage Procedure遗失损坏处理程序51. How to Check Guest Floor Corridor如何检查走廊52. How to Inspect Bathroom如何检查卫生间53. Care and Handling of Guest’s Belongings小心照看客人财产54. Returning Keys and Worksheet交还钥匙和工作表55. Check into Housekeeping Office在客房部办公室报到56. Vacuum carpet after washed洗过地毯后的吸尘57. How to Escort Guest to Elevator怎样护送客人至电梯58. Cleaning chemical using in Housekeeping客房部常用的清洁剂59. How to polish wooden surface如何给木制表面抛光60. How to use and clean a vacuum cleaner如何使用和清理吸尘器61. Guest Laundry Emergency紧急洗衣62. Super clean program超级清洁程序63. One Entry Room System一次进入房间64. Zero Room Defects零缺陷的房间65. Turn down Service开床服务PUBLIC AREA 公共区域66． Push brush sweeping扫地67． Dust mopping推尘68Wet mopping湿拖69Wall washing by hand手工洗墙壁70How to Clean the A/C Grill怎样清洁空调口71How to shampoo carpet --- extraction抽洗地毯72How to Clean Upholstery Fabric怎样清洁沙发及软包墙面73How to Clean Wall-paper怎样清洁墙纸74Cleaning of Office清洁办公室75Cloak Room Procedure衣帽间的程序76Staircase cleaning清洁楼梯77How to clean windows怎样清洁窗户78Stone floor scrubbing擦洗石制地面79Locker room cleaning更衣室的清洁80How to polish wooden surface如何给木制表面抛光81How to use and clean a vacuum cleaner如何使用和清理吸尘器82Dry foam shampoo on carpet干洗地毯83Cleaning of outlets各餐饮场所的清洁84Inspection of back of house后区的检查85Cleaning of lobby大堂的清洁86PA. Store roomPA的仓库87Cleaning supplies and equipment return返还清洁用品及设备88How to clean urinal bowel怎样清洁小便池89How to polish brass怎样给铜器抛光90How to clean skid proof and dustproof pad如何清洁防滑垫及防尘垫91How to crystallization for marble floor怎样给大理石地面做晶面处理92How to maintain and clean leather surface如何保养和清洁皮革表面93How to clean telephone怎样清洁电话94Cleaning of pantry/store room清洁工作间和储藏室95Washroom Care公共卫生间的清洁96Check into public area service associates PA员工报道的检查97Prepare daily work allocation准备日常工作分配98Lobby inspection大堂的检查99Inspection of lifts检查电梯100Inspection of restroom检查洗手间101Inspection of outlets检查各餐饮场所102Inspection of back stairs检查后楼梯103Inspection of pantry/store room检查工作间及储藏室UNIFORM DEPARTMENT 制服室104Guest Laundry Check检查客衣106. How to handle discrepancy如何处理差异107. Damage Laundry Confirmation确认破损108. Guest Laundry Deposit Service客衣存放服务109. How to handle guest laundry express and pressing service.如何处理加快服务及熨烫服务110. Guest laundry delivering返还客衣111. D.N.D Room Guest Laundry ServiceD.N.D房间客人洗衣服务112. 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