领队英语 2
旅游英语Unit+2+Receiving+the+Guests
C A Full Preparation for Meeting Tourists
1. Steps on meeting tourists i. You should get the basic information of the group as follows: • name of the travel agency, • name of the liaison in charge of the group, • the group code, • name of the tour leader and national guide, • number of tourists, • names of all tour members including their
iii. Express your intention to provide a good service. iv. Inform tourists of the hotel in which they are going to stay. v. Try to take this chance to wish tourists a good time during the stay in your city.
• • • • • • • • •
scenic-spot guide景点导游员 local guide 地方导游⁄地陪 driver-guide司机导游员 adventure guide探险导游员 heritage interpreter历史遗迹解说员 escort interpreter陪同解说员 docent博物馆解说员 professional tour guide职业导游员 non-professional/ amateur tour guide非职业 ⁄兼职⁄临时导游员
领队用英语怎么说
两分钟做个小测试，看看你的英语水平/test/waijiao.aspx?tid=16-73675-0美联英语提供：领队用英语怎么说领队一般是指户外自助游带领队伍的人统称。
每一个领队都是户外运动的。
那么，你知道领队的英语怎么说吗?领队的英文释义：captainguide (slot)skipper领队的英文例句：球队在锦标赛中失利后，领队受到的责备最多。
The team manager fell in for most of the blame when his team lost the play off.他是第一个创建和普及一种爵士风格的白人乐队领队。
He was the first white bandleader to adopt and popularize a jazz style.我们的教练和领队劝我们不要干坏事。
Our coach and manager advise us not to do evils.领队用英语怎么说领队是否有经验?Are the group leaders experienced?球队在锦标赛中失利后，领队受到的责备最多。
The team manager fell in for most of the blame when his team lost the play off.我们可从成功的运动队伍领队身上学到什么?What lessons can we learn from the leaders of great sporting teams?他以领队空袭著名。
He had sprung into fame as the leader of the raid.我在纸上画了一幅拉拉队领队的漫画。
I drew a cartoon of a cheerleader on my paper.您知道旋转木马中有一匹领队马吗?Did you know there is a lead horse on a carousel?“这个年龄的女孩特别关心自己的体重，”马里兰州481部队领队丽莎说。
领队英语
A: Role play (first scene) ----act out the following dialogs
【Situation A】: You are the tour leader who is listening to the OP about the outbound group in her/his office
一个腰包 一个背包 一个硕大的箱子
Personal preparation of the r leader
Role play ----act out the following dialogs
【Situation A】: You are a tour guide who is meeting the operator of a travel agency to take over a outbound tour leader job in her/his office
B: Role play (second scene)
【Situation A】: Sunny, a tour leader, is chatting about the itinerary with the OP.
【Situation B】: You are going to explain all the inquiries of the tour leader as the OP .
给旅途中过生日的客人的礼物，还准备给地陪 司机 工作人员 给突 然出现的该送礼品的人的礼物。
Personal preparation of the tour leader
medicaments ：
消炎药，止痛药，创可贴，绷带，宝服灵，胃药，感冒药，晕车药，泻药等 等 大部分都是公司给配备的，但是不到万不得已时不能给客人用内服 药的。
足球英语专业术语
足球英语专业术语搞懂这些基本上英文解说就能听懂了，对听其他比赛也有帮助，很多都是通用的first half?? 上半场internal中场休息second half 下半场allowance 补时extra time 加时choice of ends and the kick-off are decided by the toss of a coin掷币挑边和开球kick off 开球kick-off-time开赛时间close game with long forward passes长传急攻short pass短传combination passed短传配合double pass二过一drive down the side-lines before centering the ball沉底传中pass-and receive combinations传接配合center传中cross pass横传one-touch pass一脚球ground pass地面传球scissors kick倒钩球lofted ball高吊球head ball顶球ferocious tackle拼抢block堵截support策应side tackle侧面抢截dash forward插上excessive dribbling盘带过多pincers movement两翼包抄playmaker进攻组织者outflank边路进攻fast break快攻volley shot凌空射门man-for-man marking盯人防守fill gap 补位balancing defense防守补位“blanket” defense 密集防守off side越位trip opponent绊人charge opponent 冲撞charge opponent from behind背后铲人fair charge合理冲撞send off the field of play将球员驱逐出场tackle铲球penalty-mark罚点球点take kick主罚点球sudden death突然死亡法determine the winner by penalty kicks以点球决胜负make space 制造空档off-side trap造越位战术total play全攻全过打法?Football, soccer, Association football 足球?杯赛?Cup 杯FIFA 国际足联arch-rival 主要对手defending champion 卫冕冠军qualify for the next round 出线eliminate 淘汰final eight 前八强favorites 夺标热门dark horse 黑马、爆冷门Underdog - 黑马group round robin 小组循环赛group preliminaries 小组预赛联赛?league 联赛ranking 排名次，名次aggregate score 总积分league table 联赛积分表away ground 客场场地away match 客场比赛on a home and away basis 主客场制home team 主队visitors team 客队promotion 升级relegation 降级first division team 甲级队second division 乙级队golden ball 金球golden boots 金靴奖top scorer 得分最高的队员transfer 转会其它比赛?warming up competition 热身赛charity soccer match 慈善足球赛return leg 回访赛exhibition match 表演赛friendly match 友谊比赛invitational tournament 邀请赛场地?stadium 体育场stands 看台field, pitch 足球场?midfield 中场 center fieldhalf-way line 中线halfway flag 中线旗byline 边线 by-line 边线end line 底线back line卫线、端线kick-off circle 中圈，开球区corner area 角球区corner flag 角球旗penalty area 禁区 penalty box 禁区penalty mark （点球）发球点goal 球门，进球数goal area 球门区goal line 球门线goal net 球门网crossbar 球门横杆、门楣goal post 球门柱base of post 柱脚locker room (运动员)休息室、更衣室Boardroom 会议室Changing-room 更衣室Corporate boxes 团体席?Dugout 教练席Bench 替补席Clubshop 俱乐部店Running-track 跑道?Scoreboard 记分牌Hoardings 广告牌Tannoy 广播Ticket-office 售票厅?Treatment room 治疗室?Trophy room 纪念品展室?Tunnel 球员通道?Turnstiles 球场旋转门赛程?Fixture list 赛程表half，halftime 半场first half 上半场half-time break 中场休息second half 下半场injury time伤停补时extra time 加时赛first leg 第一回合full time 全场比赛时间time out 暂停Warm-down 赛后休息Teamtalk 教练训话时间Press conference 记者招待会裁判?referee 主裁判assistant助理裁判lineman 巡边员，边裁final whistle 终场哨声球员1?professional soccer player 职业球员uniform number 球衣号码in red strip 身穿红色条衫fitness 身体素质stamina 体力、耐力in great form 竞技状态极佳football, eleven 足球队?captain, leader 队长football player 足球运动员key player 主力队员player in 上场队员substitute，reserve players替补队员goalkeeper, goaltender, goalie 守门员? back 后卫 defender 后卫 full back 后卫left back左后卫?right back 右后卫?centre half back 中卫?midfield 中场half back 前卫 downfield 前卫left half back 左前卫?right half back 右前卫?forward 前锋 strikercentre forward, centre 中锋?inside left forward, inside left 左内锋? inside right forward, inside right 右内锋? outside left forward, outside left 左边锋? outside right forward, outside right 右边锋球员2?后卫: Back前卫: Midfielder前锋: 中锋: Striker自由人: libero中后卫: Center Back全能选手: utility player守门员: Goalkeeper, Goalie左(右)后卫: Left (Right) Back清道夫, 拖后中卫: Sweeper左(右)前卫: Left (Right) Midfielder攻击型前卫, 前腰: Attacking Midfielder防守型前卫, 后腰: Defending Midfielder球员3?freeman 自由人sweeper 自由中卫march in 列队入场encounter 交锋winger 锋线队员offensive player 进攻队员striker 攻击手playmaker 组织进攻者supporting player 接应队员goal-buster 杰出射手up-rising star 后起之秀budding star 初露锋芒的明星star-studded 明星荟萃的观众?fan 球迷aficionado (球)迷、狂热爱好者spectator 观众Crowd - 观众cheering squad拉拉队 cheering team 啦啦队football hooligan 足球流氓rioter 骚乱者capacity crowd 观众满座VIP box 重要人物席Supporters 支持者教练?head coach 主教练coach 教练 instructorskipper 领队 guidetrainer 助理教练其他人员?soccer commentator 足球评论员Groundsman 修理草皮人员Ballboys - 捡球者Mascots - 滑嵇小丑判罚?kick-off 开球goal kick 球门球?corner ball, corner 角球corner kick 发角球?goal kick 球门球?header 头球?hand ball 手球?penalty kick 点球 spot kick?penalty for a foul 犯规罚点球free kick 任意球direct free kick 直接任意球indirect free kick 间接任意球defensive wall 防守人墙line up a wall 筑人墙to set a wall 筑人墙place kick 定位球kick-out 踢出界throw-in 掷界外球offside 越位 off-side 越位red card 红牌（表示判罚出场）?yellow card 黄牌（表示警告）penalise 处罚banish罚出场sending-off 罚下场 send-off 罚下场send a player off判罚出场match ban 禁赛命令suspend 停赛、禁赛to cheat作弊violent conduct 粗鲁行为foul 犯规foul marker 犯规指示旗to breaks the rules犯规foul play严重犯规The goal is disallowed进球无效deny a goal 判射无效delay the game 拖延比赛refuse obedience to the referee 不服裁判score 得分goals 射中次数Substitute 换人技术?long pass 长传close pass, short pass 短传flank pass 边线传球?high lobbing pass 高吊传球?scissor pass 交叉传球?volley pass 凌空传球hook pass 弧形传球?triangular pass 三角传球?rolling pass, ground pass 滚地传球back pass转身传球steep forward pass 大脚直传cross传中send in a cross from the left 左路传中send in a cross from the right 右路传中line pass 横传back-heel pass 脚后跟传球flick-on header 头球摆渡back pass 转身传球ball playing skill 控球技术?deceptive movement 假动作?bicycle kick, overhead kick 倒钩球? chest-high ball 平胸球?ground ball, grounder 地面球，地滚球? ball handling 控制球block tackle 正面抢截interception 拦截?body check 身体阻挡?fair charge 合理冲撞?chesting 胸部挡球?close-marking defence 钉人防守? consecutive passes 连续传球diving header 鱼跃顶球?flying headar 跳起顶球?dribbling 盘球，带球?beat an opponent过人、越过对手slide tackle 铲球steal a ball 断球bullt 球门前混战?clearance kick 解除危险的球make a powerful clearance kick 大脚解围goalkeeping守门finger-tip save （守门员）托救球?clean catching （守门员）跳球抓好，接高球? beat out a shot将球击出(守门员)to shoot 射门course of action 球路rebound 反弹球banana shot弧线射门、香蕉球volley shot 凌空射门grazing shot 贴地射门?close-range shot 近射long drive 远射?mishit 未射中own goal 踢入本方球门（对方得分），乌龙球equalizer 造成平分的射门free shot 射空门tap in the ball 轻拨入网open net 空门solo drive 单刀直入wall pass 二过一to pass the ball 传球running off the ball 跑位support 接应?to take a pass 接球trapping 停球?spot pass 球传到位make a spot pass 传球到位to trap 脚底停球?to intercept 截球?to break through, to beat 带球过人?to break loose 摆脱 shake off 摆脱break through 突破down-the-middle thrust 中路突破empty space 空档make space 制造空档blanket defence 密集防守man to man defence 人盯人防守mark space 区域联防offensive on the wings 从两翼进攻aerial duel向前场推进fast break 快攻fast counterattack 快速反攻be level with与……站在一条线上beat the offside trap反越位成功drop-ball（足球中的）争球to control the midfield 控制中场?to disorganize the defence 破坏防守?to fall back 退回?to set the pace 掌握进攻节奏?tempo of the game 比赛节奏to ward off an assault 击退一次攻势?to break up an attack 破坏一次攻势?one-sided game 一边倒的比赛close game 比分接近的比赛an incident-packed game 一场事故叠出的比赛tie-breaker 平分决胜的比赛rough play 粗野的比赛level the score 将比分扳平solid defence 防守坚固break the deadlock 打破僵局goal drought进球荒战术?all-out attacking 全攻型打法total football 全攻全守足球战术?open football 拉开的足球战术?off-side trap 越位战术?wing play 边锋战术?shoot-on-sight tactics 积极的抢射战术? time wasting tactics 拖延战术?阵法?formation 阵型line-up 阵容back line 卫线、端线forward line 锋线Brazilian formation 巴西阵式， 4-2-4 阵式? four backs system 四后卫制?four-three-three formation 4-3-3 阵式?four-two-four formation 4-2-4 阵式?赛制?competition regulations 比赛条例disqualification 取消比赛资格extra time 加时赛golden goal, sudden death 金球制，突然死亡法penalty shoot-out 罚点球决胜负the away goals rule 客场进球规则draw, sortition 抽签 drawing lots 抽签grouping 分组eighth-finals 八分之一决赛quarterfinal 四分之一决赛semi-final 半决赛round-robin 循环赛five-a-side-football 五人制室内足球结果?goalless draw 未得分，不分胜负a hat trick帽子戏法，连中三元Draw - 平局装备?Ball 球?Gloves 手套knee pads 护膝Socks 袜子Shinguards 护具Tracksuit 运动套装Studs 鞋钉Adaptor 转拉器Boots 足球鞋?Cycling-shorts 自行车短型紧身裤?First-aid kit 急救包Nets 网兜?Notebook 小笔记本?Pump 气筒?Shinguards/Shinpads 护胫?Shirts 足球上衣Shorts 短裤?Socks 短袜?Stopwatch 秒表?Strips 服装。
足球场上的常用词英语
足球场上的常用词英语
referee 裁判 coach 教练 fan 球迷 defender, back guard 后卫 lineman 巡边员 spectator 观众 goal deeper, goalie 守门员 team 球队 skipper 领队 forward, striker 前锋 training 训练 captain, leader 队长 center field 中场 byline 边线 end line 底线 kick-off circle 中圈，开球区 penalty area 禁区 pitch 球场 FIFA 国际足联 goal 球门，进球数 golden goal, sudden death 金球制，突然死亡法eighth-finals 八分之一决赛 quarterfinal 四分之一决赛 one-sided game 一边倒的比赛 competition regulations 比赛条例 disqualification 取消比赛资格 semi-final 半决赛 round-robin 循环赛 doping test 药检 draw, sortition 抽签 break through 突破 overhead kick 倒勾球 match ban 禁赛命令 ranking 排名次，名次 kick-out 踢出界
领队用英语怎么说
领队用英语怎么说领队一般是指户外自助游带领队伍的人统称，也指一个团队的队长。
那么，你知道领队的英语怎么说吗?现在跟店铺一起学习关于领队的英语知识吧。
领队的英文释义captainguide (slot)skipper领队的英文例句球队在锦标赛中失利后，领队受到的责备最多。
The team manager fell in for most of the blame when his team lost the play off.他是第一个创建和普及一种爵士风格的白人乐队领队。
He was the first white bandleader to adopt and popularize a jazz style.我们的教练和领队劝我们不要干坏事。
Our coach and manager advise us not to do evils.领队是否有经验?Are the group leaders experienced?球队在锦标赛中失利后，领队受到的责备最多。
The team manager fell in for most of the blame when his team lost the play off.我们可从成功的运动队伍领队身上学到什么?What lessons can we learn from the leaders of great sporting teams?他以领队空袭著名。
He had sprung into fame as the leader of the raid.我在纸上画了一幅拉拉队领队的漫画。
I drew a cartoon of a cheerleader on my paper.您知道旋转木马中有一匹领队马吗?Did you know there is a lead horse on a carousel?“这个年龄的女孩特别关心自己的体重，”马里兰州481部队领队丽莎说。
英语导游试题重庆版
08年导游外语外语试题请把下面词组翻译成你所报考的语言1.领队tour leader 2 自然保护区nature reserves3.丝绸之路the Silk Road 4仰韶文化Yang shao culture5.司母戊鼎Si Mu wu Square vessel 6古典园林classical gardens6.7龙门石窟the Long men Grottoes8.计调sales and marketing reserchers 99.大雄宝殿the Mahavira Hall10.包价旅游package tour把下列句子翻译成你所报考的语言1我想给朋友带一些物美价廉便于携带的纪念品I would like to buy my friends some souvenirs which are of reasonable price and convenient tocarry.2对不起,我必须通知你们,你们乘坐的航班由于天气的原因已被取消3黄河中下游地区被人类学家和考古学家称为”中华文明的摇篮”4唯有牡丹真国色,花开时节动京城.True peonies alone most reflect the true qualities of a nation.Every bloom causes a sensation in the capitical.5姓氏是祖先留给我们最珍贵的遗产6这是25张到北京的登机牌和1张到东京的登机牌.每张登机牌上都写有座位号和登机门号.7毋庸置疑.一个好的导游是一次成功旅游的关键.8首先,我代表我们社对你们的到来表示热烈的欢迎.9客人离店结帐时,需要把房间钥匙还给前台吗?10.我想再来一份牛排,我特喜欢牛排,把下面短文翻译成你所报考的语言1.河南地处中原腹地，文明源远流长。
河南在中华名族文化乃至东方文化的形成与发展上有非常重要的地位。
从中国第一个王朝夏开始，先后有20多个朝代的200多位帝王建都或迁都于此，留下了难以尽数的名胜古迹。
足球专业英语
足球英语第一部分：足球场以及球员场上位置coach 教练skipper 领队head coach 主教练football player 足球运动员referee 裁判lineman 巡边员captain / leader 队长forward / striker 前锋midfielder 前卫left midfielder 左前卫right midfielder 右前卫attacking midfielder 攻击型前卫（前腰）defending midfielder 防守型前卫（后腰）center forward 中锋full back 后卫center back 中后卫left back 左后卫right back 右后卫sweeper 清道夫，拖后中卫goalkeeper / goalie 守门员cheer team 拉拉队第二部分：知名的球员以及相关资料大卫贝克汉姆David Beckham England Right midfielderCareer Club: Manchester united 曼联Real Madrid Club 皇马必杀技Unique Skill：free kick 任意球Banana KickC罗Cristiano Ronaldo Portugal center forwardCareer Club: Manchester united 曼联Real Madrid Club 皇马Unique Skill：free kick梅西Lionel Andrés Messi Argentina center forwardCareer Club: Barcelona 巴萨Unique Skill：dribbling 盘带齐达内Zidane FranceCareer Club：Juventus 尤文Real Madrid ClubUnique Skill：deceptive movement 假动作Ronald 和Ronaldinho 大小罗BrazilThey once the best players in the world ,and their names will be remembered by all the football fansTEAMS Each soccer team has eleven players and three substitute, or reserve players. The team consists of a goalkeeper, defenders, midfield players, and forwards (or strikers). The object of the game is to get the ball into your opponent's goal.第三部分：技术动作kick-off 开球bicycle kick / overhead kick 倒钩球corner ball / corner 角球goal kick 球门球handball 手球header 头球penalty kick 点球place kick 定位球own goal 乌龙球hat-trick 帽子戏法free kick 任意球direct free kick 直接任意球indirect free kick 间接任意球stopping 停球chesting 胸部停球pass 传球short pass 短传long pass 长传cross pass 横传spot pass 球传到位consecutive passes 连续传球take a pass 接球slide tackle 铲球rolling pass / ground pass 地滚球clearance kick 解围shoot 射门close-range shot 近射long shot 远射offside 越位throw-in 掷界外球diving header 鱼跃顶球dribbling 盘球，带球offside 越位deceptive movement 假动作break through 突破kick-out 踢出界第四部分：联赛以及俱乐部1.England premier league 英超Mancherster United Beckham Liverpool you never walk alone Asenal Henry Liga 西甲Real MadridBarcelona3.Serie AAC MilanInternational Milan4.德甲Bayern。
captain的用法及短语
captain的用法及短语一、Captain的基本含义与用法在英语中，“captain”是一个常见的名词，通常指的是船长、队长或领队等。
它也可以作为动词使用，表示担任船长或队长的职务。
除此之外，作为一个称谓或头衔，它还可以指带有特定职责和权限的人。
1. 作为名词：在航海领域，“captain”一词常用来描述一艘船只的负责人。
无论是商船、邮轮还是海军战舰，都需要有一个经验丰富且资历过硬的船长来领导和指挥。
例如：“The captain guided the ship through rough waters”（船长引领着船只穿越汹涌的水域）。
而在团队或运动中，“captain”则意味着领导者或负责人。
例如：“He is the team captain and leads by example”（他是球队的队长，以身作则引领全队）。
2. 作为动词：“to captain” 是由“captain” 派生出来的动词形式，表示担当某种角色或职位。
这个动词通常被用于描述某人掌管、指挥、统筹团体活动等。
例如：“She captained the team to victory”（她带领团队取得了胜利）。
二、Captain的常用短语及习惯搭配除了基本的用法，我们还可以使用一些与“captain”相关的短语和习惯搭配来增强表达的准确性和流利度。
下面是一些常见的例子：1. Captain of industry：这个短语指的是某个行业中最重要、最有影响力或最成功的人物。
例如：“Andrew Carnegie was a captain of the steel industry in the 19th century”（安德鲁·卡内基是19世纪钢铁行业中首屈一指的人物）。
2. Captain America：这是一个源自漫威漫画和电影系列的名字，描述着美国超级英雄队长美国队长。
他代表了正义、勇气和自由精神，并被广泛认识为正义使者。
关于领队英语25篇口语
1、At the information Desk 在问讯处Check-in(C= Clerk of the Airline 航空公司办事人员 Q=Xiao wang,the tour Leader 小王领队)C：Good morning, Miss. Can I help you?早上好，小姐。
我能帮你吗？Q：Yes, I want to know where I can check in for flights to America?是的，我想知道我在哪里可以办理飞美国的航班吗？C： You just go this way, straight ahead. Area G is the place for flights to America.你沿着这条路直走。
G区是办理美国航班的地方。
Q： I see.我看到。
C： And if you don’t have luggage to check in, you can only find Common-use Self-service check-in Kiosks for International Passengers which canSave you much time and is also very convenient.如果你没有行李要托运，你可以直接去国际自助值机停（这样可以为你节省很多时间，也很方便。
）Q： Thank you. But I’m the tour leader. You know…谢谢你。
但我是领队。
你知道的…C：Oh, in that case, you can go to group check-in counter with your group.Usually it is the first counter in the row. By the way, can I know Yourflight No.?哦，那样的话，你可以去与你的团队柜台办理登机手续。
(导游领队常用英语)Lesson2Hotel
Step 2 Dialogues
Dialogue 1
1.Check-in in the hotel 酒店入住
• (A: receptionist B: Tour leader)
• A: Good afternoon! What can I do for you? • B: Good afternoon! I am Li lei, tour guide of China International Travel
领队常用英语
Lesson 2 Hotel
Lesson 2 Hotel
➢ Teaching objectives:
➢ To know the basic services in the hotel as an outbound
tour leader
➢ To master English forms and vocabulary commonly used in hotel services
room service
2. background knowledge:
Types and contents of western breakfast: Types : • American breakfast美式早餐 • Continental breakfast 欧式早餐 • Buffet breakfast 自助早餐
➢ To cultivate main abilities to serve the guests with professional competence as an ourbound tour leader
2. background knowledge:
• Hotel reservation
领队英语中英翻译缩印版
(一) 英译中1.Down to the far and of the lounge and you’ll see the counter for flightsto seoul.在大厅的尽头，你会找到去汉城的登机办理处。
2.Let’s see. It’s 11:50 now . So they will start in about an hour.我算算。
现在是11点50分，他们将在1个小时之后办理登机手续。
3.Can I have your tickets and passports, please?请出示你们的机票和护照。
4.Here are your tickets, passports and boarding passes. Your luggage claimtags are attached to the tickets cover.这是您的机票、护照和登机牌。
您的行李领取签贴在机票的封皮上。
5.Would you please put your watch, keys and other metal articles into thistray? Now,please walk through the gate and collect your bag and otherpersonal belongings at other side over there.请把你的手表、钥匙和其他金属物品放在这个盘子里。
现在请通过这扇门，在那边带好您的包和东西。
6.Let me see. The aircraft is quite full now. I can hardly give you 10 seatstogether. Do you want smoking seats?让我看看。
飞机现在已经非常满了，很难再把你们的10个座位安排在一起了。
你们需要吸烟座位吗？7.Take the escalator down to the next floor, get on the travelator to thedeparture area, and then you will easily find Gate 28. You may wait in thedeparture lounge for boarding as there is not much time left.坐电梯到下一层，上自动步道到候机室，你就很容易找到28号登机口。
领队必备英语
领队必备英语（入境篇）：1、arrival 抵达；2、immigration /passport control 护照检查处；2、visa on arrival 落地签证；3、customs 海关；4、quarantine 卫生检疫；6、transfer 中转；7、luggage claim 行李提取处；8、belt / conveyer-belt 输送带；9、luggage service 行李服务处；10、exit 出口。
(机场篇)：1、group check-in 团体乘机登机处；2、departure gate 登机门；3、terminal 候机楼；4、cancellation 取消；5、delayed 延误；6、boarding pass 登机牌；7、flight number/flight No. 航班号；8、local time 当地时间；9、economy class 经济舱；10、destination 目的地、终点。
（飞机篇）：1、emergency exit 紧急出口；2、occupied (厕所)有人；3、vacant (厕所)无人；4、aisle seat 靠通道座位；5、window seat 靠窗口座位；6、blanket 毯子；7、fasten seat belt 系好安全带；8、oxygen mask 氧气罩；9、altitude 高度；10、life vest under you seat 救生圈在座椅下（飞机餐饮篇）：1、drink 饮料；2、coffee 咖啡；3、tea 茶；4、milk 牛奶；5、Coke可口可乐；6、apple juice 苹果汁；7、orange juice橙汁；8、tomato juice番茄汁；9、grape juice 葡萄汁；10、mineral water 矿泉水；11、beef 牛肉；12、noodle 面条；13、pork 猪肉；14、beer 啤酒；15、rice米饭；16、finished 吃完了。
领队考核大纲
附件2：考核说明“出境游”领队人员考核笔试共3门，即《出境旅游领队实务》、《旅游目的地概述》和《领队英语》。
每科满分均为100分。
为帮助各地开展培训、指导考生备考，我局编写了考核大纲，大纲将知识按照掌握、熟悉和了解三个层次规定考生应达到的要求，各层次的含义是：1、掌握：要求对所列知识的含义有深刻的认识，并能灵活运用所学知识处理和解决实际问题，是最重要的知识点和关键内容。
2、熟悉：要求对所列知识内容有较深刻的认识，能全面把握基本概念、基本原理、基本方法，是比较重要的知识点。
3、了解：要求对所列知识内容有一般的认识，是次重要的知识点和一般内容。
《出境旅游领队实务》考核大纲考核总要求：通过对《出境旅游领队实务》的考核，使考生了解出境旅游领队的工作流程及业务规范；掌握与出境旅游相关的法律法规，达到熟悉业务知识、运用业务知识的目的。
第一章出境旅游领队概述考核目的：通过考核，使考生掌握出境旅游领队的发展历程和相关概念。
考核内容：了解出境旅游领队职业的社会坐标，熟悉领队职业的发展历程。
了解出境旅游领队在我国旅游业中的发展历程，了解《旅行社出境旅游服务质量》中确定的组团社、出境旅游、出境旅游领队的定义。
了解我国领队队伍的发展。
第二章国家对出境旅游领队的有关政策规定考核目的：通过考核，使考生熟悉获取领队证的相关政策规定。
考核内容：了解出境旅游团队派领队是现阶段国家法规的明确要求。
了解出境旅游领队的从业资格，熟悉出境旅游领队的素质要求。
熟悉领队证的获取。
了解领队培训的相关内容。
第三章领队在出境旅游整体环节中的作用考核目的：通过考核，使考生掌握领队在出境旅游工作中的作用，从而自觉地加强领队工作的规范性，提升领队工作质量。
考核内容：掌握《出境旅游领队人员管理办法》中出境旅游领队、领队业务的概念和领队人员应当履行的职责。
熟悉领队是完成旅行社出境旅游团队运作的重要环节。
了解领队是游客在整个旅程中的心理依赖。
掌握领队在旅行社业务拓展中的特殊作用。
领队英语
领队英语Check-in at the airport 在机场Check-in1. At the Information Desk 在问讯处（A: Clerk of the Airline 航空公司办事人员; B: Tour Leader 导游领队)B: Excuse me. We have a connecting flight on MH235 to Kuala Lumpur. Where do we check in our luggage? 对不起，我们将乘坐MH235航班去吉隆坡，在哪儿托运行李办理登机牌？A: Please go to the counter beside the information desk. 请到问讯处边上的柜台办理。
B: When will the flight begin boarding? 该航班什么时候开始登机？A: The flight will begin boarding around 14: 20. Please wait at the waiting room until it's announced. 大约14: 20开始登机。
请在休息室耐心等待，直到广播通告。
B: I see. Thank you. 明白了，谢谢！2. At the Check-in Counter 换登机牌（A: Clerk of the Check-in Counter 换登机牌办事员; B: Tour Leader导游领队)B: Hello, we are a group of 30 people going to Singapore by SQ 368. 你好，我们是乘坐SQ368到新加坡的团队，共30人。
A: May I have your tickets and passports, please? 请给我你们的机票和护照，好吗？B: Sure, here you are. 好的，给你。
领队英语中英翻译缩印版
领队英语中英翻译缩印版(一) 英译中1.Down to the far and of the lounge and you’ll see the counter for flightsto seoul.在大厅的尽头，你会找到去汉城的登机办理处。
2.Let’s see. It’s 11:50 now . So they will start in about an hour.我算算。
现在是11点50分，他们将在1个小时之后办理登机手续。
3.Can I have your tickets and passports, please?请出示你们的机票和护照。
4.Here are your tickets, passports and boarding passes. Your luggage claimtags are attached to the tickets cover.这是您的机票、护照和登机牌。
您的行李领取签贴在机票的封皮上。
5.Would you please put your watch, keys and other metal articles into thistray? Now,please walk through the gate and collect your bag and otherpersonal belongings at other side over there.请把你的手表、钥匙和其他金属物品放在这个盘子里。
现在请通过这扇门，在那边带好您的包和东西。
6.Let me see. The aircraft is quite full now. I can hardly give you 10 seatstogether. Do you want smoking seats?让我看看。
飞机现在已经非常满了，很难再把你们的10个座位安排在一起了。
你们需要吸烟座位吗？7.Take the escalator down to the next floor, get on the travelator to thedeparture area, and then you will easily find Gate 28. You may wait in thedeparture lounge for boarding as there is not much time left.坐电梯到下一层，上自动步道到候机室，你就很容易找到28号登机口。
C学位英语词汇表(C2)
英语词汇表、短语表（C2）C2*collapse n.(使)倒塌,(使)崩溃n.倒塌,崩溃*collar n.衣领*colleague n.同事,同僚collect v.收集,收v.领取,接走collection n.收藏,收集n.收藏品college n.上校*colonel n.殖民地colo(u)r n.颜色，色彩，颜料v.给…涂色彩column n.柱，柱状物n.专栏comb n.梳子v.梳理combination n.结合，联合combine v.结合，联合，化合n.联合收割机，联营组织come v.来，来到v.出现，产生come for… 来…，为…而来come along 快点，来吧come into being 形成，成立come upon （偶然）遇见／发现come on 请，来吧，快点，加油come out 出版，刊出，传出，显出，长出，结果是，结局是come up 走到…面前（to），发芽，长出come round/around来访，前来苏醒，复原come to 苏醒，复苏共计，达到，等于结果是come true 实现，达到come up with 赶上来，提出，提供comfort v./n.慰问，安慰n.安逸，舒适in comfort 舒适地take comfort in 在…中得到安慰comfortable a.舒适，舒服，自在n.逗号，逗点command v./n.命令，指挥n.掌握，运用能力commander n.指挥员，司令comment n./v.解说，评论，意见commercial a.商业的，商务的*commission n.委托，委任（状）,授权 n.委员会，考察团v.委托，委任commit v.犯，干committee n.委员会，全体委员common a.普通，通常，平常a. 公共的，共同的in common 共用，共有draw a common 得出结论communicate v.传达，交流，通信communication n.通讯，交流n.交通，联络communism n.共产主义communist n.共产党员a. 共产主义的community n.社会，社区companion n.同伴，伴侣company n.公司，商号n.陪伴，同伴n.宾客，客人in the company with 同…一起keep company with与…交往，与…结伴*comparative a.比较的，相当的compare v.比较，相比compare…to 把…比做compare…with和…相比*comparison n.比较，对比，比拟by comparison 比较起来compass n.罗盘，指南针pl.圆规，两脚规compete v.比赛，竞争competition n.比赛，竞争complain v.抱怨，诉苦，申诉complete a.全，完全v.完成，结束complex a.复杂的，复合的complicated a.错综复杂，麻烦的complication n.复杂化，复合的component n.组成部分，成分compose v.写作，作曲v.由…组成be composed of 由…组成composition n.作文，习作，乐曲compound a.复合的n.混合物，化合物comprehensive a.理解的，综合的compute v.计算computer v.计算机，计算者comrade n.同志，朋友，同事*conceal v.隐藏，隐瞒，隐蔽concentrate v.集中，集结concept n.概念concern v.涉及，关系n./v.关心，挂念as far as…be concerned就…来说be concerned with关心，挂念，从事于*concerning prep.关于concert n.音乐会，演奏会conclude v.结束，完结v.下结论，断定conclusion n.结束，终结n.结论draw a conclusion 得出结论in conclusion 总之，最后*concrete n.混凝土a. 具体的，实质性的*condemn v.谴责，指责v.判刑，宣告有罪condition n.状况，状态，情形n.条件on condition that 在…条件下conduct n.行为，品行v.引导，指挥v.传*conductor n.领队，乐队指挥n.售票员，列车员n.导体conference n.会议，讨论会*confess v.承认，坦白，忏悔*confidence n.信任，信心confident a.确信的，有信心的*confine v.限制，局限于v.管制，禁闭*confirm v.使更坚固，使更坚定；（进一步）证实confuse v.混淆，搞乱confusion n.混淆，混乱congratulate v.祝贺，贺喜congratulation n.祝贺*congress n.国会，议会，大会connect v.连续，联系connect…with把…和…连接起来connection n.连结，联系，关系*conquer v.征服，战胜*conscience n.良心，良知*conscious a.有意识的，知觉的*consequence n.后果,影响in consequence 由于…的缘故*consequently ad.因而，所以*conservative a.保守的，守旧的consider v.考虑，细想v.认为，以为considerable a.相当的，可观的considerate a.考虑周到的，体谅的consist v.由…构成，由…组成*consistant a.一致的，始终如一的*constant a.坚定，忠实a. 恒定，经常constitute v.组成，构成*construct v.建设，建造construction n.建设，建筑，构造under construction 在建设中*consult v.商量，磋商v.请教，咨询*consume v.消费，消耗contact v.接触，联系，关系contain v.容纳，含有，装有*container n.容器，集装箱*contemporary a.现代的，当代的n.同代人，同辈*content n.内容；目录n.容量，含量content a.满足，甘愿be content with 对…满意*contest n.竞争，比赛continent n.大陆，洲continual a.不断的，频繁的continue v.连续，继续continuous a.连续的，继续的，持续的contract n.契约，合同，包工contract v.收缩，紧缩*contrary a.相反的，矛盾的on the contrary 相反地，反之*contrast v./n.对照，对比contribute v.捐助，捐献，投稿v.贡献contribution n.贡献control v.控制，操纵v.抑制out of control 失去控制Under control 被控制住Convenience n.便利，方便n.便利设备convenient a.便利的，方便的*convention a.大会，会议n.习俗，惯例conversion n.会话，谈话*convince v.使信服，使信服cook v.烹调，煮，烧n.炊事员，厨师do some cooking 做饭（菜）cool a..凉，凉爽a.冷静，沉着，冷淡v.（使）冷却，（使）镇静cool off/down 使变凉Keep cool 镇静*cooperate v.合作，协作，相配合，调和*coordinate a.同等的，对等的，并列的copper n.铜n. 铜币，铜制品copy n. 抄件，副本v. 抄写，临摹，照搬n. 本，册copy the management照搬经营/管理模式*core n.心，核心corn n.谷物，庄家玉米corner n. 角，角落*corporation n.团体，公司correct a.正确，恰当，合适v.改正，修改，矫正correction n.改正，矫正，修改correspond v.相当于，对应，符合（to）v.通信cost n. 成本，费用，代价v.值，花费at the cost of 以…为代价at all costs 不惜任何代价，无论如何*costly a.昂贵，豪华，损失惨重cottage n.村舍，别墅cotton n.棉花，n.棉纱，棉制品cough v./n.咳嗽*council n.理事会，委员会，议事机构count v.数，计算v.看做，认为n.总数cont on 依靠，指望cont up 把…相加country n.国家n.农村，乡间countryside n.乡下，农村*county n.郡，县couple n.对，双，夫妇courage n.勇气，胆量course n.进程，过程，课程n.一道菜in the course of 在…期间，在…过程中of course 自然，当然，无疑in due course 在适当时机，时机一到a course of exchange（外汇）对换率take one’s own course按自己的意思去做*court n.法院，法庭n.院子，球场*cousin n.堂（表）兄弟，堂（表）姐妹courtv.盖，铺v.包括，涉及n.覆盖物，套，封面cow n.母牛，奶牛*crack v.（使）破裂，砸开n.裂纹，龟裂*crash v./n.摔坏，坠毁craw v./n.爬行，慢行，匍匐*crazy a.疯狂的，蠢的be crazy about 热衷于be crazy for 渴望某物*cream n.奶油create v.创造，创作v.产生，制造，建立creation n.创造creative n.有创造力的，创作的creature n. 人，动物*crew n.全体船员，全体乘务员*crime n.罪，罪行*criminal a.犯罪的，弄事的n.罪犯，刑事犯crisis n.危机，紧要关头critical a.批评的，批判的a. 危急的，紧要的be critical of 对…表示谴责，对…挑剔be critical 吹毛求疵的criticism n.批评，评论criticize v.批评，评论crop n.农作物，庄稼，收成crop n. 十字形，十了架v.越过，穿过，a.交叉的横穿的cross out 删除，穿过crowd n.人群，群众v.挤满，拥挤crown n.王冠，君权，君王crude a.天然的，示加工的，粗鲁的，粗野的cruel a.残酷的，残忍的cry v.叫，喊v.哭泣v.叫喊，叫声，哭泣a far cry from n.水晶，晶体a.水晶的，晶体的，透明的cube n.立方体，立方形n.立方，三次幂cubic a.立方体的，三次的cultivate v.耕作，栽培养殖culture n.修养，教养，n.文化cultural n.文化的，修养的cunning a./n.狡猾，狡诈cup n.杯子，奖杯n（一）杯*cupboard n.碗柜，小橱cure n. /v.治愈，医治v. 矫正，纠正n.良药，疗法cure sb.of 治好了某人的…病a wonderful cure colds治感冒的妙药/特效药*curiosity n.好奇心out of curiosity 由于好奇，出于好奇curious a.好奇的，爱打听的a. 稀奇，莫名其妙be curious about对…好奇*current n.流，水流、气流，电流a. 通用的，流行的，当前的n.潮流，趋势*curse n./v.诅咒，咒骂curtain n.窗帘，幕（布）curve v.弄弯，使成曲线v.曲线，弯曲*cushion n.垫子，坐垫custom n.习惯，风俗，惯例customer n. 顾客，主顾cut n./v.切，剪，割，削，删节，缩减，剪n.伤口cut back 消减，减少cut down 削减，减少，降低cut in (汽车)抢挡，插嘴，打断cut off 切掉，剪去，删去，打断，停止cut across 走捷径，抄近路*cycle n.自行车，周期，循环v.骑自行车；循环。
领队常用英语
广场 square
逛商店 shopping around
贵宾室 VIP room
贵的 expensive
柜台 counter
国籍 nationality; country of citizenship
国际航班出港 international departure
餐饮部经理 food and beverage manager
餐桌 dining table
卫生间；盥洗室 toilet;lavatories;rest room (为什么不是lavatory？)
（卫生间）无人 vacant
（卫生间）有人 occupied
茶 tea
茶碟 saucer
购物 go shopping
购物袋 shopping bag
购物商场，商业街 shopping mall
顾客 customer
挂号信 registered letter
官方填写 official use only
观光旅游 sightseeing trip
不许动 don't move （freeze我个人认为）
C
擦鞋纸 shoe shining paper
餐费 cost of meal
餐巾 napkin
餐巾纸 paper napkin
餐厅 restaurant
餐饮部 food and beverage department
干洗 dry cleaning
感冒 have a cold
高度 at the altitude of
高峰时间 rush hour
高速公路 free way; express way
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Dialogue 1 Check-inC: Good morning, Miss. Can I help you?Q: Yes, I want to know where I can check in for flights to American.C: You just go this way, straight ahead. Area G is the place for flights to America.Q: I see.C: And if you don’t have luggage to check in, you can only findCommon-use Self-service Check-in Kiosks for International Passengers which can save you much time and is also very convenient.Q: Thank you, but I’m the tour leader. You know...C: Oh, in that case, you can go to group check-in with your group. Usually it is the frist counter. By the way, can I know your flight number?Q:It’s MU571 to Hawaii.C: Oh, it’s almost time. Have a nice trip!Q:Thank you very much.C:You are welcome.Dialogue 2 Boarding GateQ: Excuse me .Can you help me?C:Yes,Miss.Q: I’m Queen ie Wang, a tour leader form Zhejiang China Youth Travel Service. Can you tell me the boarding gate for UA 896 to Chicago?C: Could you show me the boarding pass, please?Q: Here you are.C: UA 896 takes off from Singapore Changi International airport and will land at O’Hare International Airport .The boarding gate is 61.Just go along this way, please.Q:Do you know when we’ll arr ive in Chicago?C: It is 12:45, Est. is 12:35.Q: Thank you.C: You are welcome.Dialogue 3 Group Check-inQ: Excuse me .Is this the counter for group check-in to Canada?C: Yes. Are you a tour leader?Q: Yeah, I’m tour leader Queenie Wang f rom Zhejiang China Youth Travel Service.We are a group of 32 people .Our flights NO. is AC026 to Vancouver.C:OK. Can I have your tickets and passport, please?Q:Sure.Here you are.C: How many pieces of luggage would you like to check in?Q:Twenty five pieces all together.C:Here are your tickets, passports and boarding passes. Your luggage claim tags are attached to tickets. Your plane will take off at 3:55 pm and it willland in Vancouver the next day at 11:55 am local time.Q: Thank you.C: You’re welcome.Dialogue 4 Luggage Check-inC: Good afternoon, Miss.Can I help you?Q: Good afternoon. We are a tour group heading to Melbourne . Our flight No. is QF342 departing at 20:15.Can we check in now?C: Yes .It’s 18:00 now. Can I have your tickets and passport s please?Q: Here you are.C: Do you have any pieces of luggage to check in?Q: Yes .Here are 6 bags. Hope they are not overweight. By the way, what’s the free baggage allowance to Australia?C: It’s 23 kilos at the most. Is this brown suitcase yours? It’s 7 kilos over. Q: Yes. It’s mine. What shall I do then?C: You have to pay the money for the extra weight or you can take some items out from the bag.Q: OK.I’ll choose the latte r. Anyway, I only have some small shoulder bag. I can take one more handbag on board, can’t I?C: Yes, Miss.And do you have any special requirement for seats? Do you want window seats or aisle seats?Q: Two window seats for children to enjoy the view.C: Alright .Here are your baggage claim tags , boarding passes and passports.Q: What is the boarding time? And what is the boarding gate?C: Usually 30 minutes before the plane takes off. The Boarding gate is B12. Q: I see .Thank you very much.C: Have a good trip!Dialogue 5 TransferQ: Excuse me. We are to transfer to Flight KLM 791 to Sao paulo. Can you help me?C: Yes .May I have your tickets?Q: Here are 10 tickets for me and three families. Can we have our seats as close to each other as possible? Or can a family have their seats together at least? You know kids should be taken care of by their parents.C: I’ll try my best, but I cannot promise anything because this is a connecting flight and the aircraft is quite full now. I can only give you seats which are available.Q: OK. It’s accepted.C: Here are tickets and boarding passes. I have given you seats as close together as possible. The departure time is 09:55. Gate E3.Q: Could you tell me the way to Departure Gate E3?C: Take the escalator down to the next floor, get on the travelator to thedeparture area, and the you will easily find Gate E3. You may wait in the departure lounge for boarding as there is not much time left.Q: Thank you.C: Not at all. Goodbye.Q: Bye.Dialogue 6 Immigration FormalitiesQ: Hi,everyone. We’re now at LAX.Please be gathered to see if the family members have all arrived .Let me check the number of people .One,two ,three ...OK,everyone is here .Let’s go. We shall go non-resident channel. Please follow me Only those who have immigration visa or PR Card go citizen channel.I: Welcome to America.Good afternoon ,Miss May I see yourpassport ,please?Q: Sure. We are a group of 20 people and here are our passports .I: OK.What’s the purpose of your visit ?On business or for pleasure ?Q: We are a tour group .I’m the tour leader Queenie Wang .I: How long will you stay in this country?Q:14daysI: What’s your schedule for the trip?Q: Wee’ll visit the cities on west coast first such as Los Angeles San Francisco and Las Vegas including Grand Canyon Colorado.Then we willfly to Niagara Falls Buffalo in the east .We’ll stay there for one night .The next morning we’re going to Washington ,Philadelphia an New York by coach.I: OK.Do you have return tickets to China ?Q: Yes, we are .We’ll go back to China from New York.I:Where do you intend to stay while in America?Q:Hotels.We’re booked in advance.I:How much currency does everyone have ?Q:We haven’t exceeded the limit which is 10000 US dollars.I:Everything is alright .Now please let your passengers take care of their passports and go through one day by one according to the order of name list. Q:Yes. Shall I be the last one pass?I:As you like.Dialogue 7 Luggage ClaimingQ: Excuse me ,sir. We are a tour group from Shanghai, China by AA182.I’m the tour leader ,Queenie Wang .Could you please tell me where we can get our luggage?C: The luggage claim area is on the first floor.Please go downstairs by the escalator over thereQ: Which carousel is for the luggage from Shanghai ?C:No.53Q: Excuse me. Can you help me?C: Yes.What’s the problem?Q: The suit case of one of my group members is broken .A wheel is lost. Who shoule be responsible for this ?Where can I go to report it?C: I’m sorry to hear that.You can go to the luggage Inquiry for help .Q: Can they repair it right away?C: Yes,if it is not a big problem. If the suit case is irreparable, we’ll either buy a new one to him or pay him cash with 10% annual depreciation. Q: Thanks for your information.C:You are welcome.Dialogue8 Lost and FoundQ: Excuse me.Is this Lost and Found ?C: Yes.What can I do for you ?Q: One of my tourists couldn’t find his luggage.His name is Aaron Liu. C: I’m sorry to hear that.Mr.Liu , please show me your ticket and luggage check.Then here are some pictures of different suitcases.Would you please indicate the one which is similar to yours .A: Let me have a look.My suitcase is a big black one made of leather just like this.C: Fine.What articles are in your suitcase?A:A video camera,two shirts,two pairs of trousers, a shaver kite and sometoiletries.C:Yes,I see.As soon as I find your luggage,I’ll contact you.May I have your addredd and telephone number?A:Here are my cell phone number and the address of the hotel we’ll stay in. C:OK.We’ll notify you as soon as we have any progress.A:Sorry for giving you so much trouble.C:N o trouble at all.By the way,it’s better not to put valuable things in the checked baggage next time.A:I see.Thanks for your reminding.C:Keep in touch.Dialogue 9 Cosmetic ClearanceP: Here is my Customs Declaration Form and here’s my passport .C: Thank you.Do you have anything to declare .P: I’m afraid not.C:Could you open your bag, please?What about this laptop?Is this for your own use or as a gift for your friend?P: It;s mine. It’s not a gift .C: You have a bottle of perfume over 60ml and a bottle of cologne over 250ml in the bag.They are prohibited.I’ll take them out.P: What a pity.They are for me and my husband.C: You have so much Tobacco and Alcohol in your bag.Let me count.Threecartons of cigarettes and two bottles of liquor.Don’t you know the duty-free allowance in Britain? P:I’m not so clear.C: The duty -free allowance in Britain is 200 cigarettes, one bottle of liquor and two bottles of wine .P: But these are only presents for my friends, not for business.C:No difference .Please fill in the Customs Declaration Form truthfully and go to the Red Channel.P:Thank you.Dialogue 10 Security CheckS:Good morning.Welcome to Amsterdam Airport Schiphol. This is for security check.Would you please put your watch,keys,mobile and all other metal articles into this tray?And if you have a laptop in your bag, would you please take it out and put it in another tray?T:Sure.Shall I do this way?S:Yes.That’s right.Then go into bod y scanner and stand still for 3 seconds,please.T:Why do I have to do this?S:To make sure that no one takes any contraband such as drugs,arms and ammunitions.T:I see.S:Sir.Please come over here. From the scanner,we find you have a bottle offacial clean ser over 100ml in your bag,which is not allowed.I’ll confiscate it. T:What a pity.S:Well,you are in the clear now.Sorry to have bothered you.Please take your bag and other personal belongings at the other side.T:Thank you.Dialogue 11 Global Refund Cheque(S=Salesgirl in Chanel shop T=Tourist)S:Good morning, Miss.Welcome to Chanel.Can I help you?T:Yes .I want to buy a Lsdy Bag .Are you a tax free shop?S:No.What kind of bag do you want?T: A bag for my mom who is over 50 years old.It should be bright color,middle-sized and fashionable.S:Come this way, please.How about this one? It’s one of the best sellers this year. The price is 2600 Euros.T: Very nice.I’ll take it.Can I have a Global Refund Cheque ,please?I’m a tourist from China.S:Certainly,Miss.May I have your passport ,please?I’ll write the Global Refund Cheque for you.T:Thank you.Here you are.By the way ,what’s the tax refund rate in France? S:It’s 12%.T:Where can I get tax refund?S:When arriving at the Paris Charles de Gaulle Airport,you can go to the Customs to have your receipt stamped or find a pablo to do it yourself.But remember you have to do it on Pablo One ,the blue one and Pablo Two,the red one.T:Is there any differences between these two machines?S:You will register your data in Pablo One,then complete tax refund on Pablo Two.T:I see.And can you suggest some places to buy a watch,some jewelries and fashionable clothing?I want to go and look around .S:I highly recommend Galeries Lafayette Haussemann which is one of the best shopping malls in France,Mont Blanc on Avenue des Champs Elysees where the world’s top designer can customize a unique watch and jewelry for you and Blumarine where you can find all most fashionable clothes.T:Thanks for your detailed information.S:My pleasure.Dialogue 12 Cash Refund Counter(C=Customs Official T=Tourist O=Official at the Cash Refund)T :Excuse me,I’d like to claim a tax refund.C:Certainly,Miss.May I have your passport ,boarding pass and Global Refund Cheque ,please?T:Yes.Here you are.C:Would you please show me all the goods you’ve bought?T:Sure.It’s a mess.You can verify them with the receipt.C:OK.Everything is fine.It’s stamped.Now please go to the Cash Refund Counter w ith the word “Travelex” to get your V AT back either in Euro or in other currency.T:I see.Thank you ,sir.(At the Cash Refund Counter)T:Excuse me,sir. May I get the tax refund here,please?O:Certainly,Miss.Just show me your passport and the stamped Global Refund Cheque,please.T:Sure.Here you are.O:The total price is 4500 Euros with 12% V AT.So you’ll get the refund of 540 Euros.How would you like to have it?Do you want to get it in cash now or would you like us to send it to your credit account?T:Cash,please.O:Yes,Miss.And you have to pay 3 Euros as commission.T:No problem.O:Miss,here are your passport and 540 Euros tax refund. Have a nice trip! T:Thank you very much.Dialogue 13 Flight Being Delayed(C=Clerk at the Airline Counter Q=Queenie Wang ,the tour leader)Airport announce:Your attention ,please.Flight JQ 281 to Wellington will be delayed on account of big storm.Q:Excuse me.I just heard the announcement that our flight has been delayed. C:May I have your flight number?Q:Flight JQ 281 bound for Wellington.C:Yes.Because of the bad weather ,the flight has to be postponed to take off for safety.Q:But when can we board on the plane?C:We have no ideas now.Q:My name is Queenie Wang from Zhejiang China Youth Tr avel Service.I’m the tour leader of 15 members.C:Oh,sorry for the inconvenience.With your boarding passes, please go to the snack bar next to the departure lounge to enjoy some free lunch and drinks which are prepared for the passengers delayed.Then take s rest and wait for the further news.Q:OK.It seems that we have no other choice.Thanks to the bad weather.C:Miss Wang ,I just got the bad news for you ,Your flight is canceled today because the storm seems not to stop.We will provide accommodation for your group until you can fly tomorrow.Q:Dear me.Anyway we must take things as they are.C:Good life in good mindset.Q:Thanks for your timely notice.Dialogue 14 Missing the Suitcase(C=Clerk at the Airline Counter Q=Queenie Wang,the tour leader)Q:Excuse me,sir.I’m Queenie Wang,the tour leader from Zhejiang China Youth Travel Service.One of my suitcases hasn’t come out yet.C:Were you on flight MU 582 from Vancouver?Q:Yes,I was.C:All of the luggage from that flight has been cleared.Q:Are you sure?C:Yes.The plane is empty.Q:Oh,my God!That means you lost my luggage.What can I have to do ?Can you check again?Just to make sure?C:I’m sorry ,Miss.But the plane has been cleared and is being reloaded for the next flight.You’l l have to fill out this insurance claim form and submit it at the airline office either here at the airport or downtown.Q:What can I expect to happen now?C:The airline will do a computer search to find out where your bag ended up and try to get it back to you as soon as possible.Q:Thanks.Dialogue 15 Check in(R:reservationist Q:Queenie Wang ,the tour leader)R:Good morning.Welcome the Hotel Del Colorado.What can I do for you? Q:I booked 3 deluxe dor two nights 3 weeks ago.I’m Queenie Wang, a tour leader from China.R:Just a moment please,Miss Wang. I will check the arrival list...Could I see your passports,please? Sorry to have kept you waiting ,Miss. Yes,we do have a reservation for you . It’s from today to Aug ust 5th,right?Q:That’s right.R:Miss Wang, would you please fill out the registration form for your group while I prepare your room key cards for you ?Q:Are the rooms nice?R:Yes. Rooms are clean, spacious and comfortable.Our beds are very soft. The place is very quiet. At night, the outer gate is locked for safety. Believe me,it’s great value for money.Q:That’s great. I think I’ve filled in everything correctly. Here you are.R:Let me , address, nationality, forwarding address,passport number, signature and date of departure. And how are you going to pay, in cash or by credit card?Q:Could I pay with traveler’s checks?R:Certainly. Now everything is in order.And here are your keys, Miss Wang. Your room numbers are from 210 to 212.They are on the 2nd floor and the daily rate is $180 per room night.Here are your kay cards. Please make surethat you have the key with you all the time. You need to show it when you sign for your meals and drinks in the restaurant and the bar.Q:OK, I will take care of it .R:Shall I call the bellboy right now?Q:Yes,please.R:Enjoy your stay with us.Q:Thank you.Dialogue 16 Morning Call(O:Operator Q:Queenie Wang ,the tour leader.)Q:Operator?O:Yes.Can I help you，Miss?Q:I’m Queenie Wang, a tour leader. We are going to the airport early tomorrow morning. I’d like to have a morning call.O:Yes, may I have the room numbers of your group?Q:Rooms 120-125, six rooms altogether.O:Miss Wang, when would you like us to call you tomorrow morning?Q:About forty minutes.Q:In that case, can you call us at 5: 30?O:Sure, Let me confirm it: Rooms 120-125 want morning calls at 5:30 tomorrow morning,is that right?Q:Exactly. Thank you very much.O:Not at all.Dialogue 17 Room Service(A=Room Attendant L=Aaron Liu)A:Room service. Good morning! Can I help you?L:Good morning! My name is Aaron Liu. I’m in room 1206. I’d like to order two tuna sandwiches and a large pot of coffee. And would you please bring them to my room as soon as possible?A: Yes, sir, no problem. So it’s two tuna sandwiches and a large pot of coffee.L: That’s it. Oh, wait a minute. You can forget the sugar and the cream. Just plain coffee will do. And please make it very strong.A:Ok, no sugar, no cream, straight coffee and very black. I’ll bring them to you right away.L: Thank you. By the way, is there any other way to have room service?A: Yes, sir. Just check the items you would like for breakfast in your doorknob menu, mark down the time, and hang it outside your door before you go to bed.L: What about the charge? Can I put it to my room?Dialogue 18 Check out(C=Cashier Q=Queenie Wang, the tour leader)C: Good morning, Miss. May I help you?Q: Yes, I’m the tour leader. We’d like to check out now.C: May I have your name and your room numbers, please?Q: My name is Queenie Wang, rooms 200-224, five rooms altogether.C: Yes, Miss Wang. You came here two days ago on the afternoon of Oct.26th. didn’t you?Q: That’s right.C: Yes, Miss Wang, please wait a minute…I am sorry for having kept you waiting. Here’s your bill, Miss.Q: Would you mind my checking the bill?C: Not at all, please.Q: I’m sorry. I think you made some mistakes. I don’t thin k the figure should go that high. I don’t understand what that charge is for.C: Let me see. That is the charge for the call in Room223, Miss. Two long-distance calls to Hangzhou.Q: Oh, Telephone charge should be paid individually.C: Ok. Do you want to c heck the bill again? That’s $125 for the rooms and $40 for meals. The total is $165 including tax.Q: Yes. It’s correct this time. Do you take credit card?C: Yes. Would you please sign your name here?Q: Certainly.C: Thank you, Miss Wang. Here is your receipt. We are looking forward toseeing you again. Good bye.Dialogue 19 Rude MannerG: May I speak to the hotel manager please?M: Hi, this is Benny Smith, the manager of Shangri-la. How can I help you? G: Hi, this is Queenie Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in the hotel and it would be my last one too.M: I am sorry to hear that. Could you tell me exactly what it is all about? G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries, they just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.M: Ms Wang, I apologize for what had happened. I will look into and give you a reply as soon as possible.G: Thank you for your attention in this matter. I really appreciate that.M: Could you give me a number that I can reach you?G: 130-157-788M: Ok. Miss Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not happen again. Have a good day! Bye!G: Bye!Dialogue 20 Complaining about ServiceH: Good evening, madam. Can I help you?G: Yes, I’m Mrs. Yang, Room 324. I’ve just checked in.H：Is everything all right in your room?G: No. Your pillow cases are stained and the bathtub is not clean. There is no toilet paper in the bathroom.H：I’m terribly sorry. I’ll attend to it right away. We usually check every room before guests move in. But we have been extremely busy with a large conference. What’s more, it’s the peak season. We might have overlooked some points. I’ll send a chambermai d to your room right now.G：All right.H: I’m sorry to have caused you so much inconvenience. I assure you such things won’t happen again. Thank you for telling us.G: By the way, can you tell me where I can get something to eat? I’m a bit hungry.H: The coffee shop is still open. You could try it if you like.G: Thank you.Dialogue 21 Losing Passport(C=Lost Property clerk A=A tourist) P133At the lost-found office of department storeA: Excuse me, could you help me?C: Yes.What seems to be the problem?A: Well, I was wondering if anyone has turned in a passport.C: I’m afraid not. Have you lost your passport?A: I think so. I can’t find it anywhere in my hotel room, and I remember the last place I used it yesterday was in this department store.C: Where exactly did you use your passport in the store?A: In the Suit-dress department. I had to show it when I paid for these dresses with my traveler’s checks.C: Well, let me call the Suit-dress department to see if they’ve found a passport.(A minute later)C: Sorry, your passport’s not been turned in there, either.A: Then what shall I do?C: You can fill in this lost property report, and I’ll keep my eye out for it. Those kinds of things usually turn up eventually, but I suggest you contact your embassy and tell them about your situation, so they issue you a new passport in case it doesn’t show up.A: You’re right. Do you have a pen?C: Here you are.A: Oh, I seem to lose something every time when I travel.Dialogue 22 Ordering Chinese Food(W=Waiter F=Frank Fu) P146W: Good evening, sir. What would you like to have tonight, Western food or Chinese food?F: Chinese food. What kinds of cuisine do you have?W: We have Guangdong food, Sichuan food and Shanghai food. Which one do you like best?F: I don’t like anything greasy. I think I’d like to have Guangdong food.W: OK. How about santéprawn section, santélobster slices with mushroom?F: All right. I’ll take them all.W: Do you like some soup?F: Yes. May I know what soup you have?W: We have sliced chicken soup, dried mushroom clear soup and so on.F: Good .I prefer dried mushroom clear soup.W: According to specifications of Chinese food, we serve dishes first and then soup. If you like w e’ll bring you some soup first.F: I’m used to having soup first.W: All right. I’ll get it for you.Dialogue 23 Ordering Western Food (II)(W=Waitress G=Guest)W: Good afternoon, ma’am. What would you like for your dinner, tabl ed’hote or a la carte?G: I’d like to have a la carte.W: Here’s the menu for a la carte. Please take your time.(A few minutes later)W: May I take your order now, ma’am?G: Yes, I’d like to start with a fruit salad.W: What kind of dressing do you prefer?G: Thousand Island dressing, please. Could you recommend something for the main course?W: The T-bone steak is very good. I strongly recommend it.G: OK, I’ll have the T-bone steak.W: How would you like your steak, rare, medium or well done?G: Medium, please.W: Would you like your steak with baked potatoes or French fries?G: I’d prefer French fries.W: Would you like dessert?G: Strawberry ice-cream, please.W: How about something to drink?G: Yes, bring me a small bottle of white wine.W: Right, ma’am. Just a minute, please.Dialogue 24 Buying Cosmetics(A=Shop Assistant B=Customer)A: Good afternoon, madam. May I help you?B: Yes, please. I’m looking for a lipstick. Do you sell it here?A: Yes. What brand do you want? We have a variety of different brands.B: Great. You must have Lancome then. May I have a look at them?A: Here you are, madam.B: I like the rose one. How much is it?A: It is 18 euros. Would you take it?B: Yes. I’ll take it. By the way, do you als o sell skincare?A: Yes. Do you prefer a particular brand?B: Clinique if you have.A: Yes. It’s 47euros for a set.B: What is the minimum purchase for having tax refund, by the way?A: 70 euros. If your purchase is over 70 euros, you get 17percent tax refund. B: Thank you. I think that’s all I want. Here is 65euros.Dialogue 25 Asking the way(A=tourist B=clerk)A:Excuse me,sir.could you help me?B:What’s the problem?A:I came in here with my group.But I can’t find them now.They are gone without my realization while I was taking pictures.B:Have you just come in or are you leaving here?A:I’m not sure.But we have been here for about one and a half hours.B:In that case,your group has probably left for the bus.Do you know the name of your local guide?I’m familiar with many of them.A:Yes.His name is Frank.B:Frank just went by here three minutes ago in that direction to the parking lot.With his group,he cant’t go very fast.So take this road and walk fast.I’m sure you will catch up with him soon.A:Thank you very much,sir.I have to be running now.Good-bye.。