领队英语

1.出入境卡 Immigration Card

入境卡

arrival card; disembarkation card; incoming passenger card; landing

card

出境卡

departure card; embarkation card, outgoing passenger card

family name; surname

first name; given name

full name (as appears in passport, as shown on passport与护照上的

姓名一致)

former name曾用名

in capitals请用正楷（大写字母）填写;

in block letters请用印刷体大写字母填写

for official use only官方填写

gender性别： M（male） F（female）

date of birth (day/month/year) (dd-mm-yyyy)

place of birth

nationality国籍（China/Chinese，France/French，

Malaysia/Malaysian）

country of citizenship国籍

country of residence居住国家

passport number; visa number (number的缩写No.)

date/place of issue（签发日期/地点）

date of expiry(护照有效截止日期)

home address家庭住址

mailing address通讯地址

contact address联系地址

port of boarding出发地

port of landing(destination)目的地

next/port of disembarkation下一个停留地

purpose of visit:/trip:旅行目的

◆main reason for overseas travel:

sightseeing, tourist 观光

holiday度假

conventions/conference会议

business商务

personal私事

education/study留学

training培训

employment工作就业

◆main reason for overseas travel:

exhibitions展览

incentive奖励

company paid holiday公司带薪假期

official mission公务/官方派遣

visiting friends/relatives探亲访友

transit中转

others其他

◆occupation：职业

professional/technical专业技术人员

management/administration行政管理人员

businessman商务人员

salesman销售人员

student 学生

retired 退休人员

housewife家庭主妇

◆marital status 婚姻状况

married已婚

single单身

widowed丧偶

divorced离异

flight number/vessel name/ vehicle license number

intended length of stay预计逗留时间

number of accompanying members; number of family members

traveling together偕行人数

signature签名

mark; check; tick做标记，打钩

Declaration：The information I have given is true, correct and

complete.

2. 海关申报单

Customs Declaration Card

美国

I am (We are) bringing fruits, plants, meats, food, soil, birds, snails,

other live animals, wildlife products, farm products; or, have been on

a farm or ranch outside the U.S.

我（我们）带进水果，植物，食品，土壤，鸟类，蜗牛,其他活动物，野生产品，农产品或去过美国境外的农场或牧场。

I am (We are) carrying currency or monetary instrument over

$10’000 U.S., or foreign equivalent.

我 (我们) 携带了超过1万美元的现金或金融票据或同等价值的外币。

I have (We have) commercial merchandise, U.S. or foreign.

我们有美国的或其他国家的商品。

加拿大

The following items may be restricted，controlled or prohibited in

Canada, or you may need a special permit.

下列物品可能会在加拿大受到限制，控制或禁止或者您需要特别入关许可

Firearms or other weapons枪械和其他武器

drugs 毒品

Endangered species or products made from wild plants or animals

e.g. ivory, corals.

濒临绝种的物种或野生植物或动物制品如象牙，珊瑚等

马来西亚

Please declare all goods in excess of the duty exemption.

请申报超过免税金额的所有物品。

◆Description of goods.

物品描述

quantity 数量

value 价值

Plant quarantine declaration 植物检疫声明

Health quarantine declaration 健康检疫声明

Currency declaration现金申报

机场

1. Check-in at the airport办理登记手续

◆ At the information desk在问讯处

Tour leader: Excuse me; we have a connecting flight on MH235 to

Kuala Lumpur. Where do we check in our luggage?

Clerk: Please go to the counter beside the information desk.

Tour leader: When will the flight begin boarding?

Clerk: The flight will begin boarding around 14:20. Please wait at

the waiting room until it’s announced.

Tour leader: I see. Thank you

◆ At the check-in counter(换登机牌)

Tour leader：Hello, we are a group of 30 people going to Singapore

by SQ368.

Clerk：May I have your passports, please?

Tour leader: Sure, here you are.

Clerk: How many pieces of luggage would you like to check in?

Tour leader: Thirty five pieces altogether.

Clerk: Here are you passports, boarding passes and luggage claim

tags.

Tour leader: Thank you.

Clerk: You are welcome.

◆ Luggage check-in(行李托运)

A: May I have your passports, please?

B: Yes. We are from the same tour group. Can we have six window

seats and four aisle seats?

A: Let me see… Ok, no problem. Do you have any luggage to check

in?

B: Yes. We have eight suitcases and two bags.

A: I’m sorry, they are 5kg over.

B: Let me pick some brochures out of the luggage.

A: Alright.

B: When is the boarding time?

A: 9 o’clock. You will board from Gate 18.

B: How do we find Gate 18 from here?

A: Take the escalator over there and turn left. You will see the sign.

B: Thank you very much.

◆ Getting aboard a plane(登机)

A: Good morning. Welcome aboard. This way, please?

B: Thank you. Can you direct me to my seat?

A: Certainly. May I see your boarding card?

B: Sure, here it is.

A: It’s 32-B. Just over there.

B: Thanks.

A: Can I put my bag on this empty seat beside me?

B: I’m sorry. All carry-on luggage must be placed underneath the

seat in front of you or in the overhead compartment.

A：OK.

◆ Airport Announcements (机场广播)

Qantas Airways announces the departure of Flight 810 to

Melbourne. Will passengers for this flight please go to Gate 7?

Passengers from Bangkok to Singapore, attention please. Flight TG

928 is leaving in 15 minutes. Please have your boarding passes ready

and go through Gate 2. We wish you a pleasant journey. Goodbye.

Passengers for Paris, attention please. Flight AF 981 for Paris has

been delayed due to engine trouble. You will be informed of the

departure time when it is checked up.

Air France regrets to announce that Flight 808 to Geneva, scheduled

to depart at 2:00pm has been delayed on account of a big fog. This

flight will depart at 2:40pm. Passengers with connecting flights will

be met by an Air France ticket agent on arrival in Geneva.

This is the final call for TG Flight 260 to Bangkok, now boarding at

Gate 15. Please have your boarding pass ready.

2. Immigration and emigration

◆Immigration formalities (办理入境手续)

A: May I have your passport and arrival card?

B: I’m the leader of a tour group. We have a group visa.

A: How long will you be staying in New Zealand?

B: 5 days. We will be leaving on May 25th.

A: Do you have a return ticket?

B: Yes, here you are. Can I leave now?

A: Just a second. When did you get your last vaccination?

B: Three days ago, just before I cane here.

A: Ok. Thank you for your cooperation.

◆ Luggage claiming (提取行李)

A: Good morning. What can I help you?

B: Where can I get my luggage?

A: The luggage claim area is downstairs.

B: Which carousel is for the luggage from Beijing?

A: The one on the left, No.2.

B: Excuse me. One of my suitcases is missing.

A: Oh, I’m sorry. Can you describe your suitcase?

B: It is a gray leather suitcase.

A: Is this yours, sir?

B: Oh, it is. Thank you so much. By the way, the handle of my

suitcase is broken. What shall I do about it?

A: Please go to the Luggage Service over there.

◆ Customs clearance 通过海关

A: Anything to declare?

B: I suppose no, except a carton of cigarettes. That’s duty-free, isn’t

it?

A: Yes, you can bring in one carton duty-free。Please open this

bag.

B: Certainly, These are for my personal use. And these are gifts for

friends.

A: Do you have any liquor?

B: Yes, I have 5 bottle of brandy.

A: You will have to pay duty on that.

Security check （行李安检）

A: Please put your bag on the conveyer belt.

B: Sure.

A: And put your watch, keys and other metal articles into this tray.

Then walk through the gate and collect your bag at the other side.

◆ Tax refund (办理退税手续)

A: Good afternoon. May I help you?

B: Yes. Do I get my tax refund here?

A: Certainly. Can I have your stamped refund form?

B: Here you are.

A: You have paid 480 Euros for the necklace. The tax is 17%. So

you’ll get a refund of 81.6 Euros. How would you like to have it, in

cash or to your credit account?

B: Cash, please.

Is the plane on schedule?

飞机准时起飞吗？

What’s the luggage allowance, please?

请问免费行李是怎么规定的?

Can I have a seat in the back of the plane?

可以给我一个靠近机尾的座位吗？

Can I make a connecting flight here to Los Angeles?

我可以在这里转机到洛杉矶吗？

I lost my transit card. What should I do?

我的过境证丢了，怎么办？

My suitcase hasn’t arrived (come out) yet.

我的手提箱还没有到（还没有出来）。

The airline should pay for the damage.

航空公司会赔偿损失。

What’s the value of this video camera?

这台摄像机值多少钱？

I’m not carrying any foreign currency with me.

我没有携带任何外币。

You can go through the green channel.

您可以走绿色通道。

◆ Changing seats (换座位)

A: May I change my seat, Miss?

B: Where would you like to sit?

A: I’d like to move to the non-smoking section.

B: Ok. Let me check whether we have a vacant seat there.

A: Thank you. That’s very kind of you.

B: You are welcome.

注：to trade seat with somebody 是指与某人换座位

◆ Airsick（晕机）

A: I’m not feeling well. Could I stretch out on those two empty

seats?

B: No problem. You are probably airsick. I’ll get some medicine for

you right away.

A: Thank you.

B: Would you like some hot water to settle down your stomach”

A: That will be fine.

◆ Asking something to read(索要读物)

A: Excuse me.

B: Yes, sir.

A: May I have a magazine or something?

B: Certainly. Just a moment. I’ll be right back with one. Which do

you prefer, one in English or in Chinese?

A: One in English, please.

B: All right.

◆ Meal on a plane. (机内用餐)

A: What would you like for dessert? We have a choice of cake or ice

cream.

B: No, thank you. I don’t need any. You see, I’m on a diet.

A: Perhaps you’d like a cup of coffee or tea instead.

B: Yes, coffee, please.

◆ Catching a connecting flight (转乘航班)

A: To which gate do I need to go to catch the connecting flight

No.007 to New York City?

B: Go to Gate 24. The plane is now boarding. You must hurry.

A: Show me the fastest way to get there.

B: Instead of walking, you can take this shuttle to get you there

faster.

A: Do you think the plane will leave without me?

B: No, I’ll call the attendants at the gate. I will tell them you are on

your way.

A: Thank you. I really appreciate that.

B: You are welcome. Have a safe trip.

What’s your seat number?

您的座位是几号？

Is this seat taken?

这个座位有人吗？

Would you help put this bag in the overhead bin?

请你帮助把这个包放到上面的行李柜里好吗？

Would you show me how to fasten (take off ) the seat belt? (safety

belt)

可以告诉我怎样系紧（松开）安全带吗？

Could I have a blanket and pillow?

可以给我个枕头和毯子吗？

Where is the lavatory?

卫生间在哪？

When are we going to be landing?

我们什么时候开始降落？

How long is the flight to Bangkok?

到曼谷需要飞行多上时间？

I need a headset.

我需要一副耳机。

What kind of juices do you have?

你们都有什么果汁？

Could I have vegetarian dish?

可以给我素食餐吗？

I’d like to save my lunch for later.

我想把午餐延后，待会再吃。

May I put my seat back?

我可以调回座位吗？

Which is the movie channel?

电影频道是哪一个？

You can’t hear any music until takeoff.

要等到起飞后才可以听音乐。

◆ Inquiring on the plane （机上问询）

A: What can I do for you, sir?

B: What‘s the time difference between Beijing and London?

A: 8 hours.

B: Are we gaining or losing a day on the way to Britain?

A: We are losing a day.

B: Can you tell me what time we’ll arrive?

A: 7 o’clock in the evening, I mean local time.

B: What’s the weather like in London?

A: It may be rainy. The temperature is around 10。C.

B: Thank you for the information.

◆ Announcement(机上广播)

We will be serving you meal with tea, coffee and other soft drinks.

Please put down the table in front of you and return your seat back to

the upright position. Thank you!

我们将为您提供餐食，茶水，咖啡和饮料。请将您前面的小桌

板放下并将座椅靠背调整到正常位置。谢谢。

We will be landing at ___airport in about 10 minutes. The ground

temperature is 20 degrees centigrade. Thank you.

本次航班将在十分钟后到达___机场。地面温度是20摄氏度。谢

谢。

◆ Announcement(机上广播)

Our plane is descending now. Please be seated and fasten your seat

belt. Seat backs and tables should be returned to the upright position.

All personal computers and electronic devices should be turned off.

And please make sure that your carry-on items are securely stowed.

We will be dimming the cabin lights for landing. Thank you.

飞机正在下降。请您回原位坐好，系好安全带，收起小桌板，

将座椅靠背调整到正常位置。所有个人电脑及电子设备必须处

于关闭状态。请您确认您的手提物品是否妥善安放。稍后，我

们将调暗客舱灯光。谢谢。

◆ Check-in at the hotel 登记入住

A: Good evening, sir. What can I help you?

B: We are the tour group from China International Travel Service.

My name is David Lee. Our company made a reservation for 10 twin

rooms and 1 single room four weeks ago.

A: Just a minute, please. I’ll check our reservation records……. I’m

sorry; there is no reservation from your travel service.

B: Could you check again a reservation for Friday for the tour group

from Beijing?

A: Oh, yes. You had reserved 10 twin rooms and 1 single room for

three days from July 3rd to 6th.

B: Yes, exactly.

◆ Check-in at the hotel 登记入住

A: Can I see your passports, please?

B: Certainly. Here is the name list and passports of our group.

A: Ok. And please fill in the registration forms.

B: All right.

A: How are you going to pay, in cash or by credit card?

B: Do you accept traveler’s checks?

A: Certainly. Here are the room keys. Please make sure that you

have them with you all the time. The bellman will show you up to

your rooms.

◆ Luggage delivery (交接行李)

A: Good morning. Welcome to Holiday Inn. Do you have any

luggage?

B: Yes. All in the trunk.

A So there are 15 pieces of luggage altogether. Is that correct?

B: That’s right. Please send these 13 pieces to the rooms and leave

the other two in your baggage room.

A: Is there anything valuable or breakable in them?

B: No, nothing at all.

A: Ok, I will send them to the rooms.

◆ Confirming wake-up call and luggage collection （确认叫早和出行李时

间）

A: As I know, your checkout time is 8 o’clock tomorrow morning. Is

there any change in your schedule?

B: Yes. We’d like to change our checkout time to 8:30 am,

A: And is there any change in the number of people in your group?

B: Yes. There are 40 people in the group leaving tomorrow morning.

A couple won’t go with the group. They will stay for another couple

of days. Can they keep the same room?

◆ Confirming wake-up call and luggage collection （确认叫早和出行李时间）

A: What’s the room number, please?

B: 708.

A: Let me see…….Yes, they can.

B: By the way, would you give us a morning call at 6:45 tomorrow

morning?

A: Certainly. And your luggage will be collected at 7:45 a.m. Will

that be all right?

B: Fine. Thanks.

◆Foreign Exchange兑换外币

A: Can you exchange this for U,S. dollars, please?

B: Just fill out this form, will you?

A: Yes. No problem.

B: How would you like it?

A: Five tens, five fives and the rest in ones.

B: Here you are.

◆ Deposit Service贵重物品保管

A: Excuse me. Can I deposit valuables here?

B: Yes, you can. Please put your articles in this envelope and seal it.

A: Ok.

B: How long would you like us to keep it?

A: Till next Monday when we check out.

B: All right.

◆Room Service客房送餐服务

A: I’d like to order room service to Room 527, please.

B: How can I help you?

A: I would like two roast beef sandwiches and one fruit salad.

B: Will that be all?

A: No. Can I also get some extra towels and soap too? We went to

the pool today and used up our two clean towels.

B: I’ll have someone bring that up right away. How would you like

to pay for the dinner?

A: Just put it on with the rest of my hotel bill.

B: All right. You will get your dinner in about 10 minutes.

◆Laundry洗衣服务

A: Hello, this is the housekeeping. May I help you?

B: Yes. I have some laundry to be done.

A: Would you fill in the laundry form, please? It is in the drawer.

B: When can I have my laundry back?

A: Usually in a day. If you send your laundry before 10:00 in the

morning, it will be ready by the evening.

◆Check out结账退房

A: I would like to check out, please.

B: May I get your room key?

A: Yes, here it is. Could you tell me what the total bill is?

B: It is $420 including tax. Here is the list of your expenses.

A: Wait a minute. I never ordered any movies in my room or made

any long distance calls.

B: Oh, no. I am sorry. Here’s the correct bill. It is only $320.

A: That sounds right.

B: Thanks for your patience. We hope you will come and visit us

again soon.

I want a room on a higher floor.

我想要一个楼层比较高的房间。

Does the room rate include breakfast?

房费里含早餐吗？

How can I turn down the air conditioner?

我怎样才能把空调温度调得低一点儿。

I have locked myself out. Will you open the door for me?

我把自己锁在外边了。请帮我开开门好吗？

There must be something wrong with the heate

一定是那个暖气出了问题。

Where are the emergency exit and stairways?

紧急出口和楼梯在哪？

I think there is a mistake in this bill.

我觉得账单有误。

Can you store our luggage until our departure time?

可以为我们存行李到我们离开的时候吗？

I’ll inform the Maintenance Department.

我来通知工程部。

I wish you could come and take a look at it.

我希望你们能过来看看。

◆ In the restaurant

A: We made a reservation of a table for four. The table is No.6.

B: Follow me, please. I’ll show you to your table.

A: It’s a nice place here.

B: Thank you. Here’s the menu.

◆ In the restaurant

A：What would you like to have?

B: I don’t know anything about American food. What do you

recommend?

A: Which do you prefer, meat or fish?

B: I’d rather have meat.

A: Then why don’t you try the Chef’s Steak Special?

B: OK.

◆ In the restaurant

A: Are you all through?

B: Yes.

A: Did you enjoy your dinner?

B: Yes, everything was very good. Can I have my bill?

A: One moment, please. Here you are.

B: Here is 60 dollars. Keep the change.

A: Thank you. Please come again.

B: We will. Goodbye.

◆ Taking a taxi (乘出租车)

A: Where to, sir.

B: Take me to the First Street. It is located downtown.

A: Yes，I think I know where it is.

B: How much do you charge?

A: It will be 5 dollars initially and 35 cents for each quarter mile.

B: Do you think you could wait for me once we get there?

A: That’s no problem.

B: Good. I won’t be long so I don’t want to call another taxi.

◆ Cashing a check （兑换支票）

A: I’d like to cash this check.

B: Do you have an account with us?

A: No, I don’t. Is that going to be a problem?

B: Never mind. Let me see your passport. How would you like this

cash back?

A: Ten large bills and the rest in twenties and tens.

B: This is 3000. Thank you. Have a nice day.

◆ Shopping at the duty-free shop （免税店购物）

A: Good morning. What can I do for you?

B: I’d like to have some cigarettes and spirits. By the way, what is

the duty-free limit for those products?

A: You can bring back home one carton of cigarettes and two bottles

of liquor.

B: Could you give me one carton of 555, a bottle of Red Label and

one bottle of Scotch Whisky?

◆ Shopping at the duty-free shop （免税店购物）

A: Would you like anything else?

B: That’s all. How much, please?

A: 50 US dollars.

B: I still have some local cash left. Can I pay with them? And the

rest is paid in US dollars.

A: Certainly you can. But the exchange rate will be a little lower.

B: That’s OK. Please give me a Tax-Free Shopping Check.（退税支

票）

◆ Bargain （还价）

A: Anything else, madam?

B: That’s all for now. How much do I owe you?

A: It is fifty-five dollars and twenty-five cents.

B: Can’t you make it a little cheaper?

A: Oh, no. We already gave you a discount on each item.

B: Ok. I understand. Thank you.

◆ Asking the way(问路)

A: Excuse me. Can you tell me the way to the toy department?

B: It’s on the 7th floor. When you get off the elevator, you’ll see it

on your left.

A: Where is the elevator, please?

B: Go straight ahead and turn right.

A: Thanks.

Can I change some Eros into US dollars?

我能把欧元换成美元吗？

Can you tell me the current rate for US dollars?

你能告诉我美元的现金汇率吗？

Where is this made?

这是在哪里制造的？

What is this made of?

这是用什么做的？

Where is the fitting room?

试衣间在哪？

Can you wrap it as a gift?

你能把它包成礼品的样子吗？

Please show me how to claim the tax refund.

请告诉我如何申请退税款？

What is the set menu?

套餐里有什么？

Do you have anything that is prepared quickly?

有什么做得比较快的菜吗？

We will pay separately.

我们分开付账。

We’d like to go Dutch .

我们各付各的。

May I have a receipt?

可以给我收据吗？

I would like to go there by subway. (metro, tunnel)我想乘地铁去。

How long is the ticket valid.

这票有限期多长时间？

Could you take me to the hospital?

你能送我去医院吗？

Please call an ambulance.

请教一辆救护车。

I can’t move.

我不能动了

I am lost. How can I get to Time Square?

我迷路了。我怎么能到时代广场。

Where is China Town on this map?

唐人街在这张地图的什么地方？

Where is the nearest bus station?

最近的公交站在哪？

Do I have to change bus to get to China Town?到唐人街去我是不是还要换车。

Can this go as printed matter?

这个东西能按印刷品走吗？

I sprained my ankle.

我扭伤了脚踝。

I left my handbag in a taxi.

我把手提包落在一辆出租车上。

My purse was stolen on the way.

我的钱包在路上被偷了。

Operator, could you place the call for me?

总机，你能为我拨通这个电话吗？

Are we allowed to take pictures here?

这里允许我们拍照吗？

I’m afraid I have lost my way.

我恐怕是迷路了。

Have you anything better?

你没有更好一点儿的吗？

I would like to order a takeout?

我要一份外带食品。