最新铁路服务英语 情景对话资料
铁路客运服务英语车站篇(Project Five)
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Gate Staff: Sorry, sir. Don't jump gates. To ensure safety, ticket gates for all trains leaving this station will close 3 minutes before departure. Passenger: What should I do now? Gate Staff: Don't worry, sir. Please rebook at the ticket office. Passenger: Where is the ticket office? Gate Staff: Go downstairs by escalator over there, please. It's on the first floor. Passenger: Thanks.
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Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: OK. If I hold a China Railway ExpressPay Card, how to pass through? Gate Staff: When using China Railway ExpressPay Card (or valid Chinese ID cards with a booked e-ticket), touch and hold your card at the designated “touch here” spot. When the gates open, take your card and pass through. Mr. Smith: And if my ticket is rejected, what should I do? Gate Staff: Don’t worry. Back out quickly from the ticket gates and see station staff. Mr. Smith: Thank you for your advice.
铁路求职英语面试情景对话范文
铁路求职英语面试情景对话范文Interviewer: Good morning, (Candidate's name). Welcome to our interview for the Railway Operations Manager position. I'm (Interviewer's name), and I'll be conducting today's interview.Candidate: Thank you, (Interviewer's name). I'm pleased to be here.Interviewer: Let's begin with a brief overview of your experience. Can you tell us about your background in railway operations?Candidate: I have over 10 years of experience in railway operations, starting as a train conductor and gradually working my way up to my current role as Assistant Operations Manager. I've been responsible for a wide range of tasks, including train scheduling, dispatching, crew management, and incident response.Interviewer: That's impressive. Can you give us an example of a challenging situation you faced in your previous role and how you handled it?Candidate: One of the most challenging situations I faced was a major derailment that occurred on my watch. I was responsible for coordinating the emergency response, which involved evacuating passengers, securing the scene, and arranging for alternative transportation. It was a stressful situation, but I remained calm and focused, and I was able to lead my team effectively.Interviewer: That sounds like a very demanding experience. What are your strengths as a Railway Operations Manager?Candidate: My key strengths include:Strong leadership and communication skills.Excellent analytical and problem-solving abilities.Deep understanding of railway operations and safety regulations.Proven ability to manage complex schedules and resources.Commitment to customer service and safety.Interviewer: Those are all essential qualities for this role. What are some of the challenges you anticipate inthis position?Candidate: I expect to face a number of challenges in this role, including:Managing the day-to-day operations of a large and complex railway network.Ensuring the safety and efficiency of train services.Meeting customer expectations and providing excellent customer service.Adapting to changing industry regulations and technologies.Interviewer: How do you plan to overcome these challenges?Candidate: I plan to overcome these challenges by:Relying on my strong leadership and communication skills to motivate and guide my team.Utilizing my analytical and problem-solving abilities to identify and address potential issues.Staying abreast of industry regulations and technologies through continuous professional development.Fostering a culture of safety and customer service throughout the organization.Interviewer: That's a well thought-out plan. What areyour career goals and aspirations?Candidate: My immediate goal is to succeed in this role as Railway Operations Manager. In the long term, I aspire to advance to a senior management position within the railway industry, where I can make a significant contribution to the safety and efficiency of rail transportation.Interviewer: Thank you for sharing your career aspirations. We're very impressed with your qualifications and experience. We'll be in touch soon to inform you of our decision.Candidate: Thank you very much for your time and consideration. I look forward to hearing from you.。
高铁英语情景模拟对话
高铁英语情景模拟对话以下是一段高铁英语情景模拟对话，主人公是两个准备乘坐高铁出行的人。
乘客1：Hi, I’m Peter. Are you also taking the high-speed train to Shanghai?乘客2：Yes, I’m Sarah. Nice to meet you, Peter.乘客1：That’s great to hear. How long does the journey take?乘客2：It usually takes around 5 hours to get to Shanghai.乘客1：Wow, that’s much faster than driving or taking a regular train. Do we need to buy tickets in advance?乘客2：Yes, it’s better to buy the tickets online in advance. You can choose your preferred seats and avoid the lines at the station.乘客1：That sounds convenient. Do we need to print the tickets or can we show them on our phones?乘客2：You can show them on your phone to board the train. But it’s important to bring your passport or ID card for identification.乘客1：Got it. Is there any food on the train? I’m starving.乘客2：Yes, there’s a dining car on the train where you can buy food and drinks. But it’s a bit e某pensive, so you might want to bring your own snacks.乘客1：Thanks for the heads up. I’ll make sure to bring some snacks from home. Speaking of which, what’s the luggage policy for high-speed trains?乘客2：Each passenger can bring up to two pieces of luggage weighing no more than 20 kg in total. You can also carry a small bag with you on the train.乘客1：That’s good to know. I just have a backpack and a small suitcase, so I won’t have any problems.乘客2：That’s perfect. Our train is about to depart.Let’s find our seats and enjoy the ride to Shanghai!乘客1：Great, let’s go!。
高速铁路服务英语( 7 Emergency Treatment
It’s dangerous, for you and other passengers’ safety, please extinguish your cigarette. Excuse me, is this your luggage
Sir, I’m very sorry, but this is a regular security check. Please cooperate.
Situation2
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you inform the chief
conductor in time?
Part 3 Equipment failure
Ⅰ. Discussion
1. If there is a problem with your train and you must be late, what should you do? 2. If the conductor told you “The train has a serious difficult.” what should you do?
Ⅲ. Role-play
Situation 1
Work in pairs. You are a conductor, and you found there was something wrong with the train, how do you explain to the passengers?
Unit 7 Emergency Treatment
Part 1 Fire safety
高速铁路服务英语( 3 Station Service
How long does it take on foot?
which bus should I take to go to the downtown? I’d like to go to the shopping mall which is nearer. How can I get to there? So has the last train to Pi’xian West already gone? I just missed
3. Hearing the announcement that your train will be delayed for
half an hour, while you are in the waiting hall, what will you do?
Ⅱ. Passage
Sentence patterns:
Work in groups. Suppose you come across some friends in
the waiting hall, you are very excited and talk with them.
Part 2 Left luggage
Ⅰ. Discussion
1. When you are traveling, what kind of things will you take? 2. If you lost your luggage which is very important in the station, what should you do?
Sentence patterns:
1. How much time would we save if... 2. How much is the fare? 3. Go through the ticket wicket, and go straight on. It’s on the right hand side. 4. Pay attention to your departure time.
铁路客运服务英语车站篇(Project Four)
Part 2 Skills Development
Sentence Patterns
5. There’s a typhoon in southern China, which is why trains are running slower, causing delays. 今天南方有台风，导致列车减速、晚点。 6. Trains are delayed indefinitely. We will inform you when we have updates. We do apologise for the inconvenience caused. 列车晚点未定，有消息我们会及时通知您的。 给您带来不便， 敬请谅解。 7. Trains have been cancelled, but we are doing all we can to restore rail access. Thank you for your understanding. 列车现在已经停运了，但是会力争尽早恢复通车，请您谅解。
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Part 2 Skills Development
Dialogue 1 A passenger is asking for information on the train delay.
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Part 2 Skills Development
Dialogue 1 A passenger is asking for information on the train delay.
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Part 2 Skills Development
Dialogue 2 Mr.Smith is inquiring about some train information at the
高铁乘务英语相关对话作文
高铁乘务英语相关对话作文A Dialogue on High-speed Railway Service。
A: Good afternoon, sir. Welcome aboard our high-speed train. May I see your ticket, please?B: Sure. Here it is.A: Thank you. Your seat is in car 8, seat 24A. Here is your boarding pass. Please keep it with you at all times.B: Thank you. Can you tell me where the luggage storage is?A: Certainly. The luggage storage is located at the end of each car. Just follow the signs and you'll find it.B: Great. And how about the restroom?A: The restrooms are located at both ends of each car.Just follow the signs and you'll find them easily.B: Thank you for your help. By the way, how long will it take to get to our destination?A: It will take approximately 2 hours and 30 minutes to get to our destination. We will arrive at 5:30 pm.B: Okay, thank you. Do you have any food or drinks available on board?A: Yes, we have a dining car located at the center of the train. We offer a variety of snacks, drinks, and meals for purchase. You can also order from your seat and we will bring it to you.B: That's convenient. Can I pay with my credit card?A: Yes, we accept major credit cards as well as cash.B: Thank you for your help. You've been very informative.A: You're welcome, sir. If you need anything else, please don't hesitate to ask. Enjoy your ride with us.。
高速铁路服务英语( 5 Dining Car Service
Ⅲ. Role-play
Situation 1 Work in pairs. If there is a fly in your dish, what should you do? Situation 2
Unit 5 Dining Car Service
Ⅰ. Discussion
1. How to take order for customer? 2. What do you like eating on the train?
Ⅱ. Dialogue
Good morning! Would you like to have breakfast? I’d like to have two fried bread sticks, a piece of cake and a bottle of soybean milk. Welcome to our dining car. How many persons, please? A table for 3, please.
you are!
Shall I bring some garlic and caraway? Waiter, we’ll take the check now. May I clear the table for you? Is everything to your satisfaction?
That’s our honor. One bill, or separate bills?
与铁路有关的英语对话作文
与铁路有关的英语对话作文A Conversation about Taking the Train。
A: Excuse me, do you know how to take the train to Beijing?B: Sure, which train station do you want to depart from?A: I want to depart from Shanghai Railway Station.B: Okay, you can take the high-speed train G2. It departs at 8:00 am and arrives in Beijing at 1:30 pm.A: That sounds good. How much does it cost?B: The ticket price is around 750 yuan for second class and 1,200 yuan for first class.A: I see. How can I buy the ticket?B: You can buy the ticket online or at the train station. It's better to book in advance, especially during peak seasons.A: Okay, thanks for the advice. Is there anything I need to pay attention to when taking the train?B: Yes, you need to arrive at the train station atleast 30 minutes before departure to go through security check and find your platform. Also, don't forget to bring your ID card or passport, as you need to show it when checking in.A: Got it. Thank you very much for your help.B: You're welcome. Have a safe trip!Taking the train is a convenient and comfortable way to travel, especially in China where the railway network is well-developed. The conversation above illustrates how to take the train from Shanghai to Beijing, but the same principles apply to other routes as well.First of all, you need to decide which train station to depart from and arrive at. In China, there are many train stations in each city, so make sure you choose the right one. You can check the train schedule and ticket price online or at the train station.Secondly, you need to buy the ticket in advance. You can do it online or at the train station, but it's better to book early, especially during peak seasons like holidays or festivals. You can choose different classes of seats according to your budget and preference.Thirdly, you need to arrive at the train station early to go through security check and find your platform. The security check is similar to that at the airport, so make sure you don't bring any prohibited items. You can ask the staff for help if you have any questions.Finally, you need to show your ID card or passport when checking in. This is to ensure the safety and security of the passengers. Once you're on board, you can sit back andrelax, enjoy the scenery outside the window, or read a book or watch a movie.In conclusion, taking the train is a great way totravel in China, and it's also an eco-friendly option. By following the tips above, you can have a smooth and enjoyable journey.。
铁路服务英语情景对话
铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：3车厢 (找座位)列车员 A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车) 早上好，先生！请出示车票，谢谢您的合作。
这是3车厢，我帮您吧。
旅客 A：thank you.谢谢。
旅客 A: Excuse me, can you help me find my seat?打扰一下，您能帮我找下我的座位吗？列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours. 请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。
旅客 A: T hanks, you are so kind. but there is someone in my seat. Look! 谢谢您的帮助，但是已经有人坐在我的座位上了，看。
列车员B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat. 恐怕您坐错位子了，20c正好在那边走廊的后二排。
请换下座位。
旅客B: oh, I’m so sorry. I will change at once.对不起，我马上换座位。
铁路客运服务英语车箱篇(Project Fifteen)
Part 2 Skills Development
Dialogue 1 A passenger lost his ticket onboard.
Staff: May I check your ticket, Sir? Passenger: Yes, just a minute, please. (He turned out all his pockets looking for the ticket. ) Oh dear, I have mislaid my ticket... Staff: I’m sorry to hear that. Sir, may I have your matching ID please? Would you please tell me the information about your ticket lost? Let me check it for you. Passenger: I want to travel from Beijing to Xi’an by this train G 653. My seat number is 9F. This is my passport.
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Part 2 Skills Development
Sentence Patterns
10. In an emergency, please pull down the emergency hammer and strike the red point to break the window after the train has stopped properly. 紧急情况下，在列车停稳后，请拿下紧急破窗锤，敲击红色部分，砸碎 窗户。 11. You must observe instructions from rail staff in the event of natural disasters or other special circumstances. 遇自然灾害等特殊情况，须服从铁路工作人员指挥。 12. The emergency door open devices are also to be used with caution: they must not be used except for in actual emergencies. 紧急开门装置也要谨慎使用：除非在实际紧急情况下，否则不得使用。
铁路客运英语 Part2 Train Service
Conversations
CA：Not at all.Here is a plastic trash bag.You can put fruit peel,eggshells and sunflower seed shells into it.
不用客气。给您一只塑料垃圾袋，您可以把水果皮、蛋壳 和葵花籽壳倒在里面。
Unut 10 D i n i n g C a r S e r v i c e
Unut 11 T r a i n B r o a d c a s t i n g
Unut 12 G e t t i n g o f f t h e T r a i n
Unut 7
Passenger Train Type and Equipment
Conversations
Words ﹠ Phrases
CRH train
高铁列车
train corridor 列车过道
browse the web on the train 在车上浏览网页
P：I see.Where can I get hot water? 我明白了。请问哪里有热水？ CA：Electric water heater is over there.Please follow me.Here it is. 电茶炉在那边，请您随我来，在这里。
Conversations
P：Thank you.By the way,how to use the electric water heater?
Conversations
这个车最高时速350千米/时。列车玻璃都是减速玻璃，所 以感觉速度不快。
P：Thank you. 谢谢。 CA：That's all right.If you need the real time information of the train,please pay attention to the electronic screens installed at both ends of the carriage.The timetable and speed of the train,travel and security tips are shown on screen.
与铁路有关的英语对话作文
与铁路有关的英语对话作文The Importance of Railways。
Railways have played a crucial role in the development of transportation and the economy. They have been an essential part of the transportation system in many countries for centuries. The following is a conversation about the importance of railways.A: Do you think railways are still important in today's world?B: Absolutely! Railways are a vital part of the transportation infrastructure in many countries. They are not only an efficient and cost-effective means of transporting goods and people, but they also play a significant role in reducing traffic congestion and air pollution.A: I agree. Railways are a sustainable mode oftransportation that can help reduce the carbon footprint of the transportation sector. They are also essential for the economic development of a country.B: That's right. Railways facilitate the movement of goods and people across long distances, connectingdifferent regions and promoting trade and commerce. They also provide employment opportunities and contribute to the overall growth of the economy.A: I think railways are also important for ensuring the connectivity of remote and rural areas. They provide access to essential services and resources, such as healthcare, education, and markets, for people living in these areas.B: Absolutely. Railways are a lifeline for many communities, especially in rural and remote areas. They provide a reliable and affordable means of transportation, connecting these areas to the rest of the country and improving their quality of life.A: I believe that investing in the development andmodernization of railways is crucial for the sustainable development of a country. It can help reduce the dependence on road transportation and promote a more environmentally friendly and efficient transportation system.B: I couldn't agree more. The expansion and improvement of railway infrastructure can bring about a wide range of benefits, including reduced traffic congestion, lower transportation costs, and improved connectivity. It can also help stimulate economic growth and create new opportunities for businesses and industries.A: In conclusion, railways are an essential part of the transportation system and play a crucial role in the economic development of a country. Investing in the development and modernization of railways can bring about a wide range of benefits and contribute to a more sustainable and efficient transportation system.B: Absolutely. Railways are a vital part of the transportation infrastructure and will continue to play a crucial role in the development of transportation and theeconomy. They are an essential means of transporting goods and people, reducing traffic congestion, and promoting economic development.。
高铁车厢服务英语对话作文
高铁车厢服务英语对话作文标题，A Dialogue on High-speed Train Carriage Service。
Introduction:High-speed trains have become an integral part of modern transportation systems, offering efficient and comfortable travel experiences. Within the confines of a high-speed train carriage, various services and amenities are provided to enhance passenger satisfaction. In this dialogue, we explore a typical interaction between a passenger and a train attendant regarding the services offered on a high-speed train.---。
Passenger: Excuse me, could you please tell me about the services available on this high-speed train?Attendant: Of course! Welcome aboard. We offer a rangeof services to ensure your journey is comfortable and enjoyable. Firstly, we have a dining car located in carriage number four, where you can enjoy a variety of freshly prepared meals and beverages.Passenger: That sounds great! Do you have vegetarian options available?Attendant: Absolutely! We cater to various dietary preferences, including vegetarian and vegan options. Our menu features a selection of delicious dishes made with fresh ingredients.Passenger: Wonderful! What about entertainment options during the journey?Attendant: We have an onboard entertainment system accessible from the screens in each seat. You can enjoy movies, TV shows, music, and even browse the internet throughout your journey.Passenger: That's impressive! Are there any additionalservices available?Attendant: Yes, indeed. We provide complimentary Wi-Fi onboard, so you can stay connected throughout your journey. Additionally, we have a convenience store in carriage number two, offering snacks, drinks, and essential itemsfor purchase.Passenger: Excellent! What if I need assistance during the journey?Attendant: Our attentive crew members are available throughout the train to assist you with any inquiries or concerns you may have. Simply press the call button located above your seat, and we'll be there to help promptly.Passenger: Thank you for the information. I'm looking forward to a comfortable journey aboard this high-speed train.Attendant: You're welcome! We aim to provide the best possible experience for our passengers. If you needanything else, please don't hesitate to ask. Have apleasant journey!---。
铁路求职英语面试情景对话范文
铁路求职英语面试情景对话范文英文回答：Hiring Manager: Good morning, [your name]. Thank you for coming in today. We're very interested in your application for the Railway Operations Manager position.You: Thank you for having me. I'm excited to be here and learn more about the role.Hiring Manager: Let's start with your background. Can you tell us a little bit about your experience in railway operations?You: I have over 15 years of experience in railway operations, including 10 years as a train dispatcher and 5 years as a rail traffic controller. In my previous role, I was responsible for managing train schedules, coordinating with dispatchers and crews, and ensuring the safe and efficient movement of trains.Hiring Manager: That's impressive. Can you tell us about a time when you had to deal with a challenging situation in railway operations?You: One time, we had a major derailment on our mainline. I was responsible for coordinating the emergency response, which included evacuating passengers, securing the site, and rerouting trains. I worked closely with the fire department, police, and other emergency responders to ensure that everyone was safe and that the situation was resolved quickly and efficiently.Hiring Manager: That's a great example of your problem-solving skills. What are your strengths as a Railway Operations Manager?You: I'm a highly experienced and certified railway operations professional with a deep understanding of railway operations and safety regulations. I'm also an excellent communicator and leader with a proven track record of managing teams and working effectively withcross-functional partners.Hiring Manager: What are your salary expectations for this role?You: I'm expecting a salary that is commensurate withmy experience and qualifications. I'm open to discussing my salary expectations further with you.Hiring Manager: Thank you for your time, [your name]. We'll be in touch soon to let you know if you've been selected for further consideration.You: Thank you for the opportunity to interview. I look forward to hearing from you soon.中文回答：招聘经理，早上好，[你的名字]。
铁路服务英语情景对话
铁路服务英语情景对话第一篇：铁路服务英语情景对话铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：3车厢(找座位)列车员A: Good morning , sir.Ticket, please.(递车票)thanks for your cooperation!This is carriage three.Let me help you(帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是3车厢，我帮您吧。
旅客 A：thank you.谢谢。
旅客 A: Excuse me, can you help me find my seat? 打扰一下，您能帮我找下我的座位吗？列车员B: Please show me your ticket, it says which seat is yours.Oh，your seat number is 17,follow me ,please.(引领)This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。
旅客 A: Thanks, you are so kind.but there is someone in my seat.Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。
列车员B:Sorry to trouble you.I'm afraid you are in the wrong seat.20c is just two rows behind on the other aisle.Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。
请换下座位。
旅客B: oh, I’m so sorry.I will change at once.对不起，我马上换座位。
关于铁路方面英语对话作文
关于铁路方面英语对话作文Title: A Conversation on Rail Transport。
Aboard the Train。
Passenger 1: Excuse me, do you mind if I sit here?Passenger 2: Not at all, please go ahead.Passenger 1: Thanks. So, are you a frequent train traveler?Passenger 2: Yes, I travel by train quite often. I find it to be a convenient and comfortable mode of transportation. How about you?Passenger 1: This is my first time taking a long-distance train journey. I usually prefer other means of transport, but I wanted to try something different this time.Passenger 2: Well, I hope you enjoy the experience.Long train rides can be quite enjoyable if you have theright company or some good entertainment.Passenger 1: That's true. By the way, have you noticed any improvements in rail services recently?Passenger 2: Absolutely. Rail services have improved significantly over the years. The introduction of high-speed trains and modernization of existing infrastructure have made travel faster and more efficient.Passenger 1: That's good to hear. I've heard aboutplans for further expansion and improvement of the rail network. Do you think it will make a big difference?Passenger 2: Definitely. Investing in railinfrastructure is crucial for the future of transportation. It not only reduces congestion on roads but also helps in reducing carbon emissions. Plus, it provides a safer and more reliable mode of travel, especially for long distances.Passenger 1: I agree. It seems like governments around the world are realizing the importance of rail transport and investing more in it.Passenger 2: Absolutely. And with advancements in technology, such as automation and electrification, we can expect even more improvements in the future.Passenger 1: Speaking of technology, have you heard about any innovations in train technology recently?Passenger 2: Yes, there have been some exciting developments. For example, the implementation of magnetic levitation (maglev) trains in some countries has revolutionized high-speed rail travel. These trains can reach incredible speeds while providing a smooth and comfortable ride.Passenger 1: That sounds impressive. I hope to experience a ride on a maglev train someday.Passenger 2: You should! It's definitely a unique experience. But even with conventional trains, there have been advancements in safety features and onboard amenities, making the journey more enjoyable for passengers.Passenger 1: That's good to know. Well, thank you for sharing your insights. It's been a pleasure chatting with you.Passenger 2: Likewise. Enjoy your journey, and if you have any more questions about train travel, feel free to ask.。
高铁客服与旅客对话模拟
高铁客服与旅客对话模拟旅客：你好，我在广州需要转机，不知道能不能赶上？Excuse me，I have a connecting flight in Guangzhou. Because of this flight delay, I am wondering if I can still catch it.空乘：先生，请问您的下一航班号是什么呢？Sir, would you please tell me your next flight number旅客：我要转机去洛杉矶，CZ327航班My next destination is Los Angeles, flight CZ327.空乘：好的，刚刚机长通知我们的到达时间是19:00，您的航班起飞时间是21:30.时间还是比较充裕的。
I see. The captain has informed us that we will be landing at 7:00 p.m. Your next flight’s departure time is 9:30 p.m. I think it should not be a problem for you to catch your next flight.旅客：我有托运行李，到广州后还需要取吗？All right. Should I take my checked baggage back to go through the customs?空乘：不用的，先生。
南航为您提供通程联运服务，由于您在出发时已经进行了行李托运，在广州中转时不需要重新提取行李。
You don’t have to. China Southern Airlines provides through-check-in service. Since you have check through your baggage at the departure, you don’t need to pick up your baggage at the transfer airport.旅客：好的，谢谢！OK, thanks.空乘：不用客气。
旅客列车乘务员实用英语
旅客列车乘务员实用英语列车长服务用语一、语言1．（组织旅客乘降）面带微笑“您好，请问您是几号车厢？**号车厢请向前/后走。
直臂式手势。
英文：Hello. Which coach are you in? The No. ** coach please go ahead/backward.2．（遇有领导）“**领导您好！我是***次列车长，欢迎您检查指导工作。
同时双目注视领导，“请您随我来，您请上车。
”引导手势。
英文：I am the conductor of the Train No. **. Welcome for inspecting and guiding our work! This way please.3．（纠正违章）先敬礼“您好！请您到***处吸烟，那里容许吸烟，谢谢您的合作！”英文：hello. Would you please smoke in ***? Thank you for your cooperation.4．（遇有旅客询问）“您好！请问您有什么事情需要我帮忙吗？”英文：Hello. What can I do for you?5．（列车进站台）列车长整队并站在队伍中间位置，右手提包口中要有口号，使队伍整齐统一。
二、举止1．（站台遇领导）敬军礼。
（右手五指并拢提至眉间，面带微笑，双目注视领导，时间停顿1-2秒）2．（领导伸出握手时）配合动作：立即摘手套，迎合领导握手时用力不要过大，时间不宜过长（大约停滞3秒左右）站在靠近车厢一侧，为领导引路运用直臂式手势，注意走路不时回看领导位置，调整自己的走速。
走到车门口面向领导站立运用请进手势将领导引导上车。
总体要求做到：面带微笑，用规范的手势用语，组织旅客乘车，妥善安排重点旅客，耐心解答旅客问讯，语言轻柔亲切，队有需要的旅客主动帮扶。
重点旅客上车时（外宾，领导）亲自陪同安排。
乘务员服务用语二、开车欢迎词简单（中文）：各位女士、先生晚上好！很高兴为您提供服务，欢迎您乘坐我们列车，祝各位旅途愉快！谢谢！英文：Good evening ladies and gentlemen. Welcome to take our train and it’s our pleasure to provide service for you. Wish you a pleasant trip! Thank you.三、中途作业清理茶桌语言：“对不起，打扰您了，我清理一下，谢谢。
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铁路服务英语情景对话（客运值班员班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：3车厢 (找座位)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是3车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my seat?打扰一下，您能帮我找下我的座位吗？列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours.请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。
旅客A: T hanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。
列车员B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐错位子了，20c正好在那边走廊的后二排。
请换下座位。
旅客B: oh, I’m so sorry. I will change at once.对不起，我马上换座位。
列车长：Dear passengers, welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train isequiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座T12次列车，本列车是由哈尔滨开往沈阳。
在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。
由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。
如果您实在想吸烟，请到列车车厢的连接处吸烟。
我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。
场景2: 3车厢（旅客问路）旅客B: C an I buy food on the train?我可以在火车上买食物吗？列车员A: Yes, a crew member will come by with food to sell.是的，乘务员从你身边经过卖东西。
旅客B: Can you show me where the buffet car is please?你能告诉我餐车在哪吗？列车员A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,you will take it.是的，有餐车，在软卧车厢旁边。
(空几秒钟)列车员A: Please，Help us to keep the train clean.请协助我们，保持火车清洁卫生。
Luggage must not be put in the gateway.行李不准放到过道上。
Please keep gateways clear.请保持过道畅通。
场景3：3车厢（检票）列车长：Welcome to our train. Now please show your ticket, it’s the time to check ticket. Passengers without buying tickets, please go to NO.XX car and make up the ticket.因时间紧没有买票的旅客，请到XX号车厢办理补票手续。
(停几秒钟，看旅客车票)What’s your nationality?请问您的国籍？旅客C:America.列车长：May I know your name?请问您的姓名？旅客C: John.列车长：Spell your name please!麻烦您拼写下您的名字！旅客C：J-O-H-N, John.列车长：Ticket, please. Have your ticket back.您的票！请把票拿好。
场景4: 3车厢（晚点）列车员B：This is a temporary stop.现在是临时停车。
旅客C：How long shall we stop here, please?请问在这停车多久？列车员B：It stays for about 15 minutes.停车大约15分。
旅客C：So the train is now 15 minutes late?所以列车现在晚点15分钟？列车员B：Please don’t worry，the train will arrive on schedule.请别着急，列车将正点到达。
场景5：3车厢（丢东西）旅客A：Excuse me? My wallet has lost. Please help me !打扰一下？我的钱包丢了，请帮帮忙。
列车员B：Take easy, relax! Please speak slowly. What have you got inside?放松，说慢点，里面有什么东西？旅客A：there is some cash, but my identity card is very important for me and there is a photo of my son.有一些现金，最重要的是我的身份证和我儿子的照片。
列车员B：、Don’t worry. We’ll try to find it for you.请不要着急，我们设法帮你找。
we’ll m anage to give it back to you if we find it.请放心，如果我们找到了，我们设法转交给你。
We’ll keep you informed.我们将随时通知您。
列车长：I have got a ~~but I don’t know whether it is yours?我刚拾到～～，不知道是不是你的？Please take care of your valuables.请保管好贵重物品！旅客A：thanks.场景6：3车厢（找医生）旅客B ：Is there any doctor in the train?车上有医生吗？列车员A：There is a hospital at the next station, will you get off the train there?下一站有个医院，您要不要再那里下车？旅客B ：no, I have something important to do ,so must be quick to arrive Shenyang. 不，我有重要的事情要赶时间，所以希望能快点到沈阳。
列车员A：……,let me try ,I will tell it to our chief-conductor, and he will broadcast through all the train. If someone is a doctor, he will help you.让我试试吧，我会将您的情况上报车长，他将会在火车上广播，如果有人是医生，他会来帮助您的。
旅客B ：Thanks very much.万分感谢。
列车长：The destination will be reached in about ten minutes.还有大约10分钟到达终点站Attention, please. The next station is Shenyang.请大家注意，下一张是沈阳。
Passengers for Shenyang station, please get ready.到沈阳的乘客请做好下车准备。
列车员B：Please take your belongings with you.请带好自己的行李物品。
We are looking forward to having you here again.我们期待着您下次乘车。
Enjoy your stay in Shenyang.祝您在沈阳愉快！铁路服务英语情景对话（拟提列车长班）参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)场景1：9车厢 (找卧铺)列车员A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage nine. Let me help you (帮助提行李上车)早上好，先生！请出示车票，谢谢您的合作。
这是9车厢，我帮您吧。
旅客A：thank you.谢谢。
旅客A: Excuse me, can you help me find my berth?打扰一下，您能帮我找下我的铺位吗？列车员B: Please show me your ticket, it says which berth is yours . Oh，your berth number is 17 upper ,follow me ,please.(引领) This upper berth is yours.请出示下您的车票，那上面有您的铺位号码，您的铺位号是17上铺，请跟我来，就是这个上铺。