组织行为学1

agreeableness随和的性格 apple polishing拍马屁 hindrance阻碍性压力源cultural values文化价值取向

value-perception theory价值认知理论 star performer佼佼者knowledge workers知识工作者

faulty attributions错误归因 self-regulation自我调控 distributive justice 分配公平 political deviance政治行为偏差

emotional labor情绪劳动 the number one person一把手

organizational commitment组织承诺

self-serving bias智力偏差 competency models胜任力模型 job characteristics theory工作特征理论

job analysis工作分析 job sharing工作分享 personality个性psychological withdrawal心理退缩

job satisfaction工作满意度 organizational behavior组织行为学cultural values文化价值取向

challenge挑战压力源 empathy同理心 star performer佼佼者 role ambiguity角色模糊 tacit knowledge隐形知识

wait-and-see attitudes观望的态度 self-knowledge自我认知 the number two person二把手

diversity culture多元文化 a self-deprecating sense of humor自

嘲 rational decision-making理性决策

individual differences个体差异 sub-culture亚文化 ethical behavior伦理道德行为 task performance任务绩效

withdrawal behavior退缩行为 role conflicts角色冲突

emotional intelligence:是指人具备了了解和认知自我和他人情绪的能力，以及管理自我和他人情绪的能力

self-serving bias:人们将自己的错误归因于外部因素，而将成功归功于内部因素

ethnocentrism:一种相信自身种族或族群是极为重要的，并认为其他族群都和自身族群有关联性的倾向

organizational culture:是指组织中有关规则、标准和价值的共享社会知识，用以影响员工的态度和行为

job performance:整体员工行为的价值表现，它可积极地或者消极地促进组织目标的实现

stress:当个人面对利益攸关的需求时所产生的心理反应，应对此需求将超过个人的承受能力和可用资源

organizational commitment：就员工而言，他们要继续留在组织中的愿望

trust:基于对管理当局的行为和意图的积极期望，从而对其不再防备的意愿

1)What does physiological withdrawal include?

2)What does psychological withdrawal include?

3)What does the sentence “Organizations are no longer built on force but on trust”mean?

4)Why is emotional intelligence more important than IQ for leaders?

5)Why does emotional intelligence play an increasingly important role at the highest levels of the organization?

6)Why does self-regulation matter so much for leaders?

7)Why is learning important?

8)How important is trust?

9)How important is organizational culture?