饭店服务英语unit 2-4 laundry service

2019/4/20
10
Pair Work
1) Make up your own dialogues about laundry service based on the given situation: A guest phoned the front desk, asking for laundry service. The receptionist answered the phone and gave proper responses.
• 2.“What is express service and what are the differences between express service and normal laundry service?
2019/4/20
2
• Get to know the following pictures.
laundry list
2019/4/20
laundry bag
3
• Get to know the following pictures.
valet
the sigh for having room made up
4
2019/4/20
Words and expressions
• • • • • • • • • • • • • • wardrobe n.衣橱 stationery n.文具;(配套的)信笺信封 inconvenience n.不方便 guarantee v.保证,担保 amount n.数量,数额 stain vt.沾污;给…着色 duration n.持续,持久 compensate v.补偿,赔偿 surcharge n.增付的费用,附加费 indemnity n.赔偿 valet n.洗衣工 darning n.织补物 darn n. v.织补 laundryman n.洗衣男工
2019/4/20
9
Exercises
• 1. (H: Housemaid G: Guest) • H: Excuse me, your clothes have been laundered. Please check if they are all right?（对不起，您的衣服洗好了。请您看看是不是 这些？） • G: Good. • H: Here are: a man’s shirt, a woman’s shirt, a necktie, two pairs of stockings, a pair of socks, a set of pyjamas, an evening dress, a dinner suit, a waistcoat, three pieces of underwear, a piece of trousers and two handkerchiefs.（这里是：一件男式衬衫、一件 女式衬衫、一条领带、两双长筒袜、一双短袜、一套睡衣裤、一 件晚礼服、一件短礼服、一件西装背心、三条内裤、一条裤子和 两块手帕。） • G: Oh, no. The necktie is not mine. Mine is blue with white spots, but this one is black with brown stripes.（这条领带不是我的。我 的是条兰底白色点子的，而这是黑色带暗色条纹的。） • H: I’m sorry. I’m afraid I’ve made a mistake. Let me check again.
6
2019/4/20
Useful sentence patterns
• Giving information about laundry • a. For laundry service, dial 6 and you will get housekeeping. • b. The laundry forms and bags are in the top right handed drawer of the writing table. • c. The rate chart is contained in the stationery folder in your dresser’s drawer, madam. • Giving special requirements. • a. I have some laundry to be done. • b. I want to have a pant dry-cleaned. • c. I’d like my sweater to be washed by hand in cold water. • Telling about the extra charge • a. We charge fifty extra for express. • b. We deliver it within 4 hours at a 50% extra charge. • c. There is an extra charge of 50%for quick service.
5
2019/4/20
Useful sentence patterns
• • • • • • • • • • • • • 1) Excuse me．Have you any laundry？ 对不起，请问有没有要洗的衣服？ 2) The laundry man is here to collect it． 洗衣房服务员来这儿收要洗的衣服了。 3) If you have any, please just leave it in the laundry bag behind the bathroom door． 如果您有衣服要洗，请放在浴室门后的洗衣袋里。 4) Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back． 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫,水洗，干 洗或缝补，还要写明何时需要取衣服。 5) What if there is any laundry damage？ 如果你们洗衣时损坏了衣服怎么办？ 6) In such a case, the hotel should certainly pay for it． 如果是这样，饭店当然应该赔偿。 Explain and practice the useful expressions
12
2) Pair works: One student asks about the laundry service in the hotel. The other student gives detailed information. But the guest want an express laundry service because he needs to attend an evening party. The room maid should ask for 50% surcharge for an express service. 2019/4/20
2019/4/20
8
Useful sentence patterns
• • • • • • • • • • • Excuse me. Your clothes are ready. Here they are. A skirt, a jacket, a silk dress and a pair of gloves. You’ll find your clothes washed and folded in your wardrobe. It’s our pleasure to serve our guests. Don’t worry. We’ll dry-clean the dress. Then the color won’t run. What time do want to get them back? I understand, madam. How about the silk blouse? Take it easy, sir. We have express laundry service. It’s one of our services. Please tell me what time you want to get them back. No problem. They will be ready by then.
2019/4/20
11

Assignment
1) You are required to prepare for a performance about laundry service and present it at the beginning of the next
period of class.
Unit 2-4 Laundry Service
2019/4/20
1
I. Lead in
• 1.Explain the meaning of laundry: • a. clothes that need to be washed or have just been washed; • b. a place or business where clothes are washed and ironed.
2019/4/20
7
Useful sentence patterns
• • • • • • • • • • • Comforting the guest a. Don’t worry. We have an express laundry service here. b. Don’t worry. We can arrange it for you. c. Don’t worry. Leave it to me. Others: Excuse me, do you have any laundry, sir? Would you please fill in the laundry slip? There are 3 pieces altogether. We have express service. They will be done in 4 hours. Just put your laundry in the laundry bag behind the bathroom door if you have any. • Here is your laundry, sir. A new button has been sewn on to your shirt.