饭店服务英语

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饭店服务英语unit1-2 Reception

Leading-in
The Front Desk is the window and nerve center of a hotel where guests will be registered and assigned rooms, luggage handled, information provided and checkouts processed.
Step 2
Ask the guest whether he or she has a reservation with the hotel. a. Have you made a reservation, sir? b. Under whose name was it made? c. How did you make the reservation, by fax or telephone? d. Did you reconfirm the booking? e. Sorry, there isn’t any room available; would you like us to try another hotel for you, sir?
Words for This unit
tour leader [n.领队] Clerk [n.书记员；办事员] Schedule [n.时间表,时刻表] check-out time [n.结帐时间] morning call [n.叫醒电话] Notify [vt.通知,告知;报告] Deposit [n.定金] Extra [adj.额外的；外加的] hotel voucher/coupon [n.优惠券,礼券] Inconvenience [n.不方便] Cashier [n.出纳员] incidental charge [n.杂费] Extend [v.延长,扩大]

饭店服务英语三百句

Thank you for coming. Wishing you a great day.
桑拿按摩服务
欢迎词
询问需求
介绍服务
预约服务
礼貌送客
Welcome to the sauna and massage room. May I help you?
What kind of massage do you prefer, Swedish or deep tissue massage?
03 前厅服务英语
预订服务
总结词：掌握常用预订句型，能够顺利帮客人完成预订。
详细描述
1. 确认客人需求：使用礼貌用语，询问客人姓名、房间类型、入住时间和离店时间。
2. 提供房间类型：根据客人需求推荐合适的房间类型，并告知价格和优惠政策。
3. 确认预订信息：重复客人的预订信息，并请客人确认。
4. 提供联系方式：礼貌地告诉客人预订已经完成，并留下自己的联系方式，以便客人随时联系。
常用语句
1. May I have a reservation for two at 8 pm tonight?2. I need to cancel my reservation for four at 7 pm tomorrow.3. I have a reservation under the name of Smith.
电话总机服务
总结词：提供高效、准确的电话总机服务，确保客人需求得到及时解决。
01
02
详细描述
1. 接听电话：礼貌地接听电话，并询问客人需求，如转接、留言等。
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04
2. 提供帮助：根据客人需求提供相应的帮助，如联系相关部门、安排车辆等。

《饭店服务英语》课件——模块一礼宾服务

( A )Welcoming a guest ( A car stops in front of the hotel and a doorman
steps forward and opens the door of the car for the guest) D: Good afternoon, sir, Welcome to Friendship Hotel. G: Good afternoon. Thank you. D: Do you have any luggage? G: Oh ,yes, in the trunk. Two suitcase.
Check out
II. Lead-in Activities
Can you give the answers to them ?
1. Will you be a repeat guest of a hotel whose front cashier has served you in a rude manner this time?
D: Hello, madam. Here is the car, please mind your baby’s head.
G: Thank you. I am so glad you can help us. See you..
D: See you, madam. Nice trip.
Check out
Hotel
《饭店英语》 English
模块一
Concierge Service 礼宾服务
教学目标
• 知识目标:了解迎客送客的方式 • 技能目标:掌握为客人运送行李服务及引领服务 • 情感目标:体会饭店实际服务工作的重要性热爱自己的职

《饭店服务英语》课件——模块二客房服务中心

Room Center Serviu give the answers to them ?
1. What do you think a hotel should provide to the guest? 2. Why are entertainment facilities important for a hotel? 3. If you are in charge of the improvement of the
Ⅵ. Translation
1) 我打电话来是想问问你能不能帮个忙。 2) 如果前台允许的话，我们会为你加一张床的。 3) 您的黑色衬衣掉了一颗扣子，我会帮您缝上的。 4) 我们提供快速洗衣服务，不过需要加收50%的费用。 5) 我们马上派人把快速洗衣单送过去。
Check up
1. I am calling to ask if you could do me a favor? 2. I’ll get you an extra bed with their permission. 3. There is one button missing on your black shirt, I will help you
加急服务程序
Ⅰ. 词汇
juice [dʒu:s] n. 果汁 mineral ['minərəl] a. 矿物的 mini-bar ['mini- bɑ:] n. 小冰箱 send [send] vt. 派 fast [fɑ:st] a. 快速的 dry-cleaned [drai- kli:nd] vt. 干洗 iron ['aiən] n. 铁，熨斗v. 熨，烫衣服vt. 熨烫 button ['bʌtn] n. 钮扣 mend [mend] v. 修补 deliver [di'livə] v. 递送，交付 emergency [i'mə:dʒnsi] a. 紧急的 express [iks'pres] n. 快递

饭店服务英语800句

PART ONE前厅部Front office Department UNIT 1客房预订Room Reservation Ⅰ欢迎问候Welcome1．Good morning(afternoon, evening), sir(madam).早上（下午、晚上）好，先生（夫人）。

2．How do you do?您好！（初次见面时）3．Glad to meet you.很高兴见到您。

4．How are you?您好吗？5．Fine, thanks. And you?很好，谢谢。

您也好吧？6．Welcome to our hotel(restaurant, shop).欢迎到我们饭店（餐厅、商店）来。

7．Wish you a most pleasant stay in our hotel.愿您在我们饭店住得愉快。

8．I hope you will enjoy your stay with us.希望您在我们饭店住得愉快。

（客人刚入店时）9．I hope you are enjoying your stay with us.希望您在我们饭店住得愉快。

（客人在饭店逗留期间）10．I hope you have enjoyed your stay with us.希望您在我们宾馆住得愉快。

（客人离店时）11．Have a good time!祝您过得愉快！Ⅱ关于日期About Date12．When for?您哪天要这个房间？13．For what dates?您要订哪天的房？14．Which date would that be?那是哪一天？15．Is it just for tonight?只订今天一个晚上吗？16．When do you need the room?您什么时候需要房间？17．What time will you be here?您什么时间入住？18．For how long?您要住多久？19．For how many nights?您要住几个晚上？20．How long do you plan to stay?您打算住多久？21．How long will you be staying?您要住多久？Ⅲ接电话Receiving a T elephone Call22．Hold on, please. I’ll check it up for you.请稍等，我给您查一下。

饭店服务英语Unit 3 Individualized Service

2. Useful sentence patterns
Happy birthday, Mr. Gates. And here are some flowers for you in the name of all our hotel staff. You have such an eye for details as to notice my birthday. You are really considerate. Thanks so much. The aim of our hotel is to create a home away from home for all guests. We always provide the most sincere service to make their stay enjoyable. Oh, that’s really marvelous. It’s a wise choice of staying in your hotel. I’ll tell my colleagues and friends about this memorable birthday.
Situational dialogues

feminine adj.女性的;妇女的 booth n.小(房)间;公用电话亭 regular a.规则的;整齐的 delicate a.纤细的;易碎的 spicy a.香的,多香料的,辛辣的,下流的 detour n.弯路,绕行之路 carfare n.车资 mileage n.哩数 convalescence n.病后康复期
3. G: I came here to join a conference, and I have a lot of documents to read. However, the light in my room is too weak. C: ________________________________________ ______________________________.（非常抱歉，先生。我们可以给您换间在商务行政楼层的房间或者让电工给您换一个灯泡。） I’m sorry, sir. We can change your room to executive floor or ask a electrician to change a bulb for you.

饭店服务英语练习答案

《饭店服务英语》练习答案Unit OnePart TwoExercise I--- I’d like to reserve several rooms at your hotel.--- I want to reserve three twin rooms and one family suite.--- Can I have your name, please?--- Mary Brown--- Can you give me your telephone number?--- No. 1125 College Road, Haidian District, Beijing--- When will you be arriving, please?--- Three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right? --- We are looking forward to seeing you.Exercise II---Good morning. This is Hilton Hotel. Can I help you?--- I would like to reserve rooms at your hotel.---Wait a moment, please. I’ll put you through.--- Room Reservation. Can I help you?---This is International Travel Agency in China. We’d like to reserve eight s ingle rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group.---Wait a moment, please. Let me check.. Yes, we have.---How much will be spent for a room?---130 dollars for a single room and 150 dollars for a double.---Does this include food bills?---No. Sorry. It doesn’t.---Do children get discount?---Yes. Children under 12 years old are charged half.---By the way, do we need to pay money for an extra bed?---I’m sorry, sir. We don’t provide extra bed service at present. Is there anything else?---No, thank you.--May I know your name, sir?--Wang-ping.---It’s all right. Thank you.Part ThreeExercise I1. (F)2. (T)3. (T)4.(F)5. (T)Unit TwoPart OneExercise--- I reserved a single room at your hotel.--- Mary Brown.--- Where are you from?--- What kind of room did you reserve?--- Oh, yes. Your room number is 321, this is your room card and key.--- Yes, of course.--- Could you give me your passport and fill in this registration form, please?--- Let me have a look at it. Could you fill in your passport number and your signature?Unit ThreePart TwoExercise I--- Here is your suitcase. Miss Brown.--- If you want more clothes hangers, please let me know.--- This is your bathroom. Towels are on the rack over there.--- Where is the bell?--- You can push it if you want anything.--- You can put them outside your door before going to bed.--- They will be ready the next morning.--- Could you tell me something about your hotel?--- Certainly. Restaurants are on the 11th floor. The coffee shop, the hair-dresser’s, money exchange and shopping centre are on the first floor.--- Is there a bar?--- Thank you. By the way, must I leave the key to the floor attendent when I go out?--- Oh, no. It’s my pleasure to serve you, miss. But we don’t accept tips. Thank you for your kindness.Part ThreeExercise I1. (F)2. (T)3. (F)4. (F)5. (T)Unit FourPart TwoExercise I--- May I help you?--- Good afternoon. I’d like to convert US dollars into RMB.--- Here you are.--- What’s the exchange rate for US dollars today?--- How much do you want to change?--- What denominations do you like?--- Let me see. 20 one hundreds, 20 fifties, then give me some small bills.--- Do you charge service fee?--- Not at all. It’s my pleasure to serve you.Exercise I1. (T)2. (T)3. (F)4. (F)5. (F)Unit FivePart TwoExercise I A--- Could you contact Mr. Carter for me, please?--- Do you know his room number?--- Oh, I’m sorry. I don’t know.--- Hold on, please. Mr. Carter’s room number is 860. Go ahead, please.BI want to make a local call. Could you tell me the telephone number of the Friendship Hotel? Exercise II--- I’d like to speak to Mr. Baker in Room 201.--- I’m sorry. I can’t hear you. It’s not clear, could you speak louder?--- I’d like to speak to Mr. Baker in Room 201.--- I’m sorry. I can’t hear you. Could you please speak close to the receiver?--- I’d like to speak to Mr. Baker in Room 201.--- Oh, yes. I’ll put you through immediately.Unit SixPart TwoExercise I--- Would you like to leave a message?--- Should I tell him you will give him a call or ask him to call you ?--- Tell him to call to the Washington Hotel. The number is 4386000 to 1023.Part ThreeExercise I1. (F)2. (F)3. (T)4. (T)5. (F).Unit SevenPart TwoExercise I--- This is Tom James.--- I made a call to my Hong Kong office, but I can’t get through.--- I’m so sorry. Mr. James. I’m sorry for the inconv enience.--- I have contacted our operator.--- T hank you for your help. I’ll make a call later. But I think there is much room for your hotel facilities.--- We are terribly sorry. I hope you can understand.Exercise I1. (F)2. (F)3. (F)4. (F)5. (F)6. (T)7. (T)Unit EightPart TwoExercise I--- I’d like to check out. Can I have my bill?--- Your name and room number, please.--- This is your bill.--- This is your room rental. This is for wine you charged. This is laundry fee. This is the fee for using room service.--- This is IDD fee.--- How would you like to pay? In cash or by credit card?--- Welcome to our hotel next time.Exercise II--- Will that be cash or charge?--- What kinds of credit card do you honour?--- Will there be a handling charge for paying by credit card?--- Why is there a tax for paying in cash?---Whether should I pay today’s room rental if I leave this afternoon?--- You needn’t pay today’s room rental if you check out before 12 o’clock.--- But if I don’t check out before 12 at noon?--- If you leave before 6 pm, you will have to pay half of the room rental.--- If you leave after 6 pm, you will have to pay the whole of the rental.--- I see. Thank you.Unit NinePart TwoExercise I1.Housekeeping. Good morning, sir. Can I do the room now?2.What time would be convinent for you?3.I’m sorry. We usually do the check out room first.4. May I do the turn-down service?Part ThreeExercise I1. houseman2. houseman3. chambermaid4. houseman5. laundryman6. houseman7. chambermaid8. houseman9. housekeeper 10. houseman11. chambermaid/ laundryman 12. laundrymanPart TwoExercise I---Good morning. This is your laundry. Would you like to check them?--- This is a shirt, a blouse, a tie, two pairs of stockings, a pair of socks, pajamas, an evening dress,a tuxedo, a vest , a pair of trousers and two handkerchiefs.--- This tie is not mine. Mine is blue with white spots. But this one is black with dark stripes. Exercise II--- How would you like your laundry done?--- I w ould like the shirt rinsed and I’d like the collar and cuffs starched.This suit needs dry-cleaning. But the stains on it must be removed.These two pairs of trousers need pressing. This sweater needs sterilizing.--- Does the sweater fade?--- No, i t doesn’t.--- When can I have them back?--- The morning after tomorrow’s.Unit TwelvePart TwoExercise I1.We have found your suitcase.2.Could you tell me what contents is there in the case?3.Will you please check the contents of the bag?4.Would you sign here, please?Part ThreeExercise I1. (F)2. (T)3. (F)4. (T)5. (T)6. (F)7. (F)8. (F)Exercise II1. c2. f3. b4. g5. a6. e7. d8. j9. h 10. iExercise III1.设有残疾人设施和服务的酒店，所设计的残疾标志应是国际公认的。

饭店服务英语-教学指南

中等职业学校饭店专业教学用书（饭店专业）《饭店服务英语》教学指南韩琦主编Publishing House of Electronics Industry北京•BEIJING为了配合《饭店服务英语》课程的教学，体现教材的编写特色，更好地为读者服务，编写了此教学资料。

教学资料内容有三个部分：第一部分是教学指南，包括了课程性质与任务、课程内容和要求、教学建议。

第二部分是电子教案，采用PowerPoint课件形式。

教师可以根据不同的教学要求按需选取和重新组合。

第三部分是习题答案，给出了每道习题的解答过程。

限于编著者水平，教学资料中有错误或不妥之处，请读者给予批评指正。

编者2008年10月《饭店服务英语》教学指南一、课程性质与任务《饭店服务英语》是针对中等职业学校（3年制）饭店服务与管理专业的英语教材，该教材围绕饭店服务工作实践展开英语语言的教学与练习，将语言的教与学在实际工作场景中展开进行，真正体现了语言来源于实践，并在服务于实践中生动活泼起来。

该教材虽是一本英语教材，以英语语言学习为主，但同时也是一本饭店服务技能指导书，在模拟实际工作场景中学习英语，在学习英语知识、提高外语交流能力同时训练提高饭店服务技能。

通过该课程的学习和相关练习，使学习者不仅具备基本的英语语言知识，日常的英语交流能力，而且使学习者在学习语言的过程中训练饭店服务技能，在进入相关行业，从事相关工作后能在本职岗位上实现基本无障碍与外国客人交流，并以此为基点为以后的深入学习奠定基础。

二、课程内容本书以前厅服务英语、客房服务英语、餐厅服务英语、康体服务英语、会议商务服务英语五大部分服务英语为主，增加了后台员工服务英语，如保安服务英语、计财服务英语等，内容较为全面，实用性强，便于将要从事或正在从事酒店工作的员工学习和使用。

本教材共七单元，二十八课，每课由对话、词汇、注释、实用表达、练习和补充阅读六部分组成，其中前五单元为必修单元，后两单元为选修单元。

饭店服务类英语unit3lesson

Check-in service
Check-in time
Check-in process
The standard check-in time is usually 3 PM, but the hotel can flexibly adjust according to the guests' needs. If the guests arrive early, the hotel can provide early check-in service if the room is available.
Housekeeping Services
This includes check-in, check-out, and other guest services provided by the front desk staff.
This involves the cleaning and maintenance of guest rooms and public areas.
The guest should present the reservation confirmation, identity document and other relevant documents for check-in. The hotel staff will complete the check-in process and provide the guests with room keys and relevant information.
When checking out, the guest should present their room key and identification document at the front desk. The front desk will complete the check-out process and calculate the room fee according to the actual住宿时间 and service usage.

饭店服务英语unit 1-7 check out

J; Mr. John Smith. Room 2821.
C: Ok. Do you have any ________________________________ this hotel service or had breakfast at the hotel morning? J: No. service charge for the five days total C: Fine.The _________including __________________________is 288 US dollars for two days. traveler’s cheque J: That’s OK. May I pay it by using __________________. your receipt C: Yes. Thank you. Here’s ____________. J: Thank you very much. C: Have a good day.
柜台
Lead-in
1. Watch the video clip and pick up some expressions in checking out of the hotel. 2. Discussion: What should a quest pay attention to when he decides to check out? What should a waiter do when he finds that he has made a mistake about the guest’s bill? For reference: Checkout is an obvious and necessary process of hotel service. It should be quick and efficient. The checkout procedure should never slow down the guests’ paces. Therefore, the clerks need to have everything checked and close the deal correctly and quickly.

饭店服务基础英语(08)

English Training ManualBASIC ENGLISHBasic English for Hotel Service称谓：1、直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX,Sir, Madam, Gentlemen, Lady, young gentleman.问好：2、Good morning, sir/madam早上好！先生/夫人。

3、Good afternoon, sir/madam下午好！先生/夫人。

4、Good evening, sir/madam晚上好！先生/夫人。

5、Hello!您好！6、How do you do?您好！7、How are you, sir/madam?先生/夫人，好吗？欢迎：8、Welcome to the TianFu Sunshine Hotel.欢迎光临天府阳光酒店。

9、Nice to meet you.很高兴见到您。

(第一次见面)10、We’re glad to see you again.我们很高兴能再见到您。

询问/征询：11、May I have your name, please?请问您叫什么名字？12、Your initials, please?请问您的名字首写字母？13、May I have your first name?请问您贵姓？14、Could you spell your name please?请拼一下您的名字好吗？15、May I have your room number?请您告诉我您的房间号，好吗？16、May I have your signature, sir?……here please.先生，请签名好吗？17、May I ask who is next?请问下一位是哪位？18、May I be of service, madam?请问这位夫人，我能为您做些什么？19、May I recommend our……, sir?先生，我能为您推荐我们……20、May I help you with……madam?夫人，我能帮您做……21、May I come in?我可以进来吗？22、Would you like me to book a ……for you?需要我为您预订…23、Is there anything else I can do for you, madam?这儿需要我帮忙吗？24、What’s the trouble, sir?您怎么啦，先生？祝愿/祝福：25、Have a pleasant stay at our hotel, sir.先生，愿您在我们酒店住得愉快。

(整理)饭店服务英语800句

2．How do you do?您好！（初次见面时）3．Glad to meet you.很高兴见到您。

4．How are you?您好吗？5．Fine, thanks. And you?很好，谢谢。

您也好吧？6．Welcome to our hotel(restaurant, shop).欢迎到我们饭店（餐厅、商店）来。

7．Wish you a most pleasant stay in our hotel.愿您在我们饭店住得愉快。

8．I hope you will enjoy your stay with us.希望您在我们饭店住得愉快。

（客人刚入店时）9．I hope you are enjoying your stay with us.希望您在我们饭店住得愉快。

（客人在饭店逗留期间）10．I hope you have enjoyed your stay with us.希望您在我们宾馆住得愉快。

（客人离店时）11．Have a good time!祝您过得愉快！Ⅱ关于日期About Date12．When for?您哪天要这个房间？13．For what dates?您要订哪天的房？14．Which date would that be?那是哪一天？15．Is it just for tonight?只订今天一个晚上吗？16．When do you need the room?您什么时候需要房间？17．What time will you be here?您什么时间入住？18．For how long?您要住多久？19．For how many nights?您要住几个晚上？20．How long do you plan to stay?您打算住多久？21．How long will you be staying?您要住多久？Ⅲ接电话Receiving a Telephone Call22．Hold on, please. I’ll check it up for you.请稍等，我给您查一下。

饭店服务英语Chapter 4 Restaurant service English

Chapter 4 Restaurant Service English
1
2
Lead-in 1.What are the possible ways of reserving a table in a restaurant ？Using the following verbs and pictures.
3
4
2.Have you ever heard these expressions in a restaurant？Give‘ Yes’ or ‘No’. 1）Could I have an other cup of tea？（） 2）We’re fully booked at12.（） 3）I’d like two seats for tomorrow night. 4）I’d like to have an appointment.（） 5）We have a reservation for two.（）
11
1）Does the guest want to reserve a table in the main restaurantor in a private room？ 2）What are the guest’s name and cell phone number？ 3）What’s the number of the guests？
10
PartⅡ Listening Activity2 Listen to the following dialogue and try to complete it. Activity 3 Listen to the tape and try to repeat the dialogue. Activity4 Listen to the tape again and try to answer the following questions.

酒店餐饮服务常用英语

酒店餐饮服务常用英语一、Receiving a Guest in Restaurant 餐厅款客服务1. Good afternoon，sir. Welcome to our restaurant. Do you have a reservation?下午好先生，欢迎光临我们餐厅，请问您有预订吗?2. How many people are there in your party?你们一共几个人?3. Would you please come with me?请您跟我来，好吗?4. Please step this way.这边请。

5. Will this table be all right?这张桌子可以吗?6. Would you like to sit near the windows?您是否喜欢靠窗坐?7. Where would you like to sit?您希望坐在哪?8. You can sit where you like.您可以随便坐。

9. I’m sorry，that table is already reserved.对不起，那张桌子已经预订出去了。

10. Your table is ready now，sir. Thank you for waiting.先生，您的桌子已准备好了，谢谢您久等了。

11. We can seat your party now，sorry to have kept you waiting.我们现在可以安排你们就座了，对不起让你们久等了。

12. Here’s the menu.这是菜单。

13. I’m sorry，the restaurant is full now. We can seat you in 20 minutes.对不起，现在餐厅已坐满，20分钟候我们可以安排您入座。

14. You can wait in the ba r if you like and we’ll call you when we have a table.如果您愿意，可以在酒吧等一等，我们有了桌子会去请你的。

餐饮服务英语用语

餐饮服务英语用语01) What time would you like your table?您什么时间需要这张餐桌呢？02) A table for two?你们是两个人吗？03) For how many?几个人？04) Who’s the reservation for?您为谁预订？05) You can sit where you like.您可以随便坐。

06) Is this table suitable?这张桌子合适吗？07) The waitress will be here in a few minutes.服务员马上就来。

08) I’m sorry, there aren’t any tables left now.对不起，没有空桌子了。

09) I’m sorry,the restaurant is full now.对不起，现在餐厅已坐满。

10) We can seat you in twenty minutes.二十他钟后才能安排您入座。

11) Have you been served?有人为您服务了吗？12) Do you have a reservation, sir?先生，您预订了吗？13) Would you come with me, please?请跟我来，好吗？14) Could you please come with me,please?请随我来，好吗？15) Please step this way.这边请。

16) Would you like to sit near the window?您喜欢靠窗坐吗？17) Where would you like to sit?您希望坐在哪儿呢？18) I’ll be with you in a minute.我马上就来。

19) Would you mind sitting here in the corner?靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening.我们的营业时间是从早上6：00到晚上11：00。

饭店服务英语unit1-1 Room Reservation

SITUATIONAL

DIALOGUE

Useful sentence patterns Good morning, Shangri-la Hotel. What can I do for you? Yes, I’d like to reserve a room. From which date and how long will you be staying? And what kind of rooms would you prefer, sir? with a street view or sea view？ Could you please hold on? I’ll check our vacancies for those days. Thank you for your waiting, sir. May I have your name and your telephone number, please? Excuse me, how do spell your family name? That's all settled then and we look forward to seeing you on Friday.
TEST

YOUR VOCABULARY

Financial adj.金融的，财务的 Satisfaction n.满意 fill in 填表 mirror of hotel 酒店的镜子 home away from home 家外之家 to check sb. out （客人离店）给予结账

DETAILS
1.Preview

饭店服务英语(第二版)

Unit 1Lesson 1Look and Learn1.Standard room2.Single room3.Presidential suite4.Triple room5.Rollaway bed6.Honeymoon suiteDialogueA.1.The reduction of household expenses is necessary.2.Many travelers enjoy walking on the bund at night.3.Today, my brother e-mails his pictures to me.4.Life is a single journey. We are on the road.B.1. Jason is in New York now.2. The room costs 4,250 yuan per night and Mr. Mraz will stay a week.3. There is no discount for children because it is the peak season now. ReadingA.1. reputation2. economy3. vacation4. commercial5. hubB.1. No2. Yes.3. Yes.Lesson 2Look and Learn1.Tariff2.Key card3.Travel agencyDialogueA.1. If you bear with me a little longer, I will answer your question.2. His duty is to fill out the operation records every day.3. This group consists of 10 members.4. A 10 % service charge is added.B.1. No.2. Yes.3. No.4. Yes.ReadingA.1. avoid2. destination3. accommodation4. siteB.1. 床铺外滩2. 考虑体贴3. 青年旅社饭店4. 保证确信Lesson3Look and Learn1.Payment2.V oucher3.Credit cardDialogueA．1．The jar contains 10 glasses of water.2. Would you mind switching the television to channel 8?3. Tickets are available free of charge from the school.4. I wonder if you can help me.B.1. Single rooms left on the second floor and sixth floor. Jenny preferred the room on the second floor.2. Jenny guaranteed the reservation because it is the busiest season now.3. The expiration date of Jenny’s credit card is October, 2015ReadingA.1. 保证使。