商务英语期末考试

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商务英语期末考试-Final Exam

商务英语期末考试-Final Exam

Final ExamQuestions:1.Can you tell me a little about yourself? (00:15)This question seems simple, but many people fail to prepare for it. DON”T give your complete employment (or personal) history. Instead give a pitch (sell yourself)—one that’s short and compelling and that shows exactly why you’re the right person for the job.Part A: Tips to Answer∙Tip 1:Don’t just give your life story, the truth is the interviewer isn’t interested in it.Unless you are specifically asked to give your life story, only talk about your currentsituation, career, and education.∙Tip 2:Don’t give your interviewer your complet e personal or employment history.You want to sell yourself. Give an answer that is compelling and short that showswhy you are the perfect person for this job.∙Tip 3: Keep your answers short and sweet. Stay on topic and don’t talk about personal likes, hobbies or any dislikes.∙Tip 4: Begin with 2 or 3 specific experiences or accomplishments that you want your interviewer to know about, then finish by talking about how your prior experienceshave prepared you for this certain role.∙Tip 5: To answer this, talk about what you have done in order to prepare yourself to be the best for this job. Use one or two examples to back it up and then ask if theywant more details. If they do want, then give them plenty examples of yourexperience and background.∙Tip 6: Connect your experience with why you have applied for this job opportunity.∙Tip 7: Only give positive statements, sell your experiences and skills as a benefit.Part B: Steps to Answer∙Step 1: Introduce briefly about yourself: name, age, education, major subject, education ranking.∙Step 2: Present the experience you get when working in the most recent 2-3 companies (or from university study, if you have no work experience), and what arethe benefits of that experience for the new job.∙Step 3: Demonstrate the skills and qualities that can meet the requirements of employers. DO NOT think that employers will know what qualities you have that fitthe job, you should tell your employer what qualities you have that they are lookingfor.∙Step 4: Tell the employer why you are applying for this company.∙Step 5: Interview the employer by asking them any information that you are interested in knowing about the job. This allows an employer to know you are reallyinterested in this job.2.What do you like to do outside of work?Interviewers ask personal questions in an interview to see if candidates will fit in with the culture [and] give them the opportunity to open up and display their personality, too. Inother words, if someone asks about your hobbies outside of work, it’s totally OK to open up and share what really makes you tick. (Keep it professional, though: Saying you liketo have a few beers at the local hot spot on Saturday night is fine. Telling them thatMonday is usually a rough day for you because you’re always hungover is not.) Be smart in what you tell an interviewer because it may decide whether you will be hired or not.3.Tell me about a problem you have solved? (33:14)Your answer needs to be resourceful and show that you have the ability to solve problems and that you have good decision making skills. Keep it short and simple, but explain how you approached the issue.Steps to Answer:∙Step 1: Think back to a time you had an issue.∙Step 2: Describe the issue, what the outcome was expected to be, and the solutions that were available.∙Step 3: Discuss the people you had to work with, and how they worked together in order to solve the problem as expected.Possible Questions:1.What do you consider to be your weaknesses? (05:16)2.What are your greatest professional strengths? (07:57)3.Where do you see yourself being in 3 to 5 years from now? (10:07)4.What do you know about this organization? (15:08)5.Why do you want this job? (17:05)6.What is the biggest mistake you have ever made? (29:53)7.What has been your greatest achievement? (35:10)8.Tell me about any issues you’ve had with a previous boss? (36:35)9.Would you rather work for money or job satisfaction? (39:21)10.Has anything ever irritated you about people you’ve worked with? (40:20)11.How are you when you’re working under pressure? (42:21)12.What is your biggest failure? (43:56)13.How would your boss and co-workers describe you? (45:37)14.What sort of person do you not like to work with? (47:16)Top 17 Job Interview Tips—(start video from 48:58)。

商务英语考卷(期末)

商务英语考卷(期末)

商务英语考卷(期末)一、选择题(每题1分,共5分)1. The main purpose of a business letter is to ________.A. provide detailed informationB. make a requestC. establish a personal relationshipD. All of the aboveA. IntroductionB. ConclusionC. Executive SummaryD. Bibliography3. When making a business presentation, you should________.A. speak as fast as possible to show your expertiseC. keep it simple and conciseD. focus on your own achievementsA. be vague and mysteriousC. include personal greetingsD. be written in all capital letters5. Which of the following is an example of passive voice?A. The manager approved the proposal.B. The proposal was approved the manager.C. The manager will approve the proposal.D. The proposal will be approved the manager.二、判断题(每题1分,共5分)1. Business writing always requires the use of formal language. ( )2. In a business meeting, it is acceptable to interrupt others while they are speaking. ( )3. A business plan should include a detailed financial forecast. ( )4. An elevator pitch should last for more than 5 minutes. ( )三、填空题(每题1分,共5分)1. A ________ is a written document that outlines the goals of a business and the strategies for achieving those goals.2. In a business contract, the ________ is the party that receives the product or service.四、简答题(每题2分,共10分)2. How can you effectively manage your time during a business presentation?4. Why is it important to proofread business documents?5. Describe the purpose of a SWOT analysis.五、应用题(每题2分,共10分)1. You are tasked with writing a business letter to a potential client. Outline the main sections and provide a brief description of each.2. You are preparing a business report on market trends. List three sources you would use to gather information.3. You are giving a business presentation on a new product. Describe how you would structure your presentation.5. You are creating a marketing plan for a new product. Identify three key marketing strategies you would use.六、分析题(每题5分,共10分)七、实践操作题(每题5分,共10分)八、专业设计题(每题2分,共10分)1. 设计一份商务英语课程大纲,包括课程目标、主要内容、教学方法及评估方式。

商务翻译期末试卷[五篇范文]

商务翻译期末试卷[五篇范文]

商务翻译期末试卷[五篇范文]第一篇:商务翻译期末试卷商务英语翻译期末试卷AⅠMultiple Choices(10 points,2 points for each)1.Assuming the laboratory tests go well, and you can quote us a competitive price, we would certainly be able to place more substantial orders on a regular basis.A.假定实验室检验顺利,并且你的报价有竞争力,我们会大量向贵公司订货的。

B.若实验室检验合格,且你们给我们的报价具有竞争力,我们一定会定期大量订货的。

C.若实验室检验良好,且你们给出的报价具有竞争性,我们一定会定期定量订货的。

D.假定实验室发展良好,且你们的报价具有竞争力,我们一定会大量定期订货的。

2.The new prosperity may represent a long, sustained plateau of brisk demand, plentiful jobs, and increased living standards.A.新的繁荣表现为一段时间持续较长的旺盛的需求、大量就业机会,生活水平也得到了改善。

B.新的繁荣可能表现为持续时间较长的旺盛需求、大量的就业机会,生活水平也得到了提高。

C.新的繁荣表现为一段时间持续较长的旺盛的需求、大量就业机会,生活水平也得到了提高。

D.新的繁荣表现为一段持续时间较长的旺盛需求、大量就业机会,生活水平也得到了改善。

3.Should for certain reasons the Buyers not be able to inform the Seller of the foregoing details 10 days prior to the arrival of the vessel at the port of loading or should the carrying vessel be advanced or delayed, the Buyer or their chartering agent shall advise the Sellers immediately and make necessaryarrangement.A.由于某种原因,买方不能于装运轮抵达装运港十天前,将有关详情通知卖方或装运轮提前或推迟到达,买方或其运输代理人须立刻通知卖方做出必要的安排。

商务英语期末考试

商务英语期末考试

Scene 1:买方急需订购的500辆轻便摩托车(scooter),要求卖方在签订合同后立即发货。

但卖方由于原材料短缺,无法满足买方的要求。

双方正在努力协商,确定一个令双方都满意的交货时间。

( 买方:王斐,丰冲龙;买方:武扬丽) 王斐: Well, Ms Yang, let's move on to next point, shall we?武扬丽: OK. It's the question of the delivery date.丰冲龙: What's your deadline?武扬丽: September 20th. We really have to insist on that because we have a very strict timetable. It's essential for us to have it before the 30th, otherwise...王斐: Yes, of course, but let us explain the position.武扬丽: OK, go ahead, please.丰冲龙: As you know, we lack of raw materialsNow. That halted production for 10days.武扬丽: Yes, you told me.王斐: So, eh, there's a backlog of orders to fill.武扬丽: I understand but...丰冲龙: We're working at full capacity, but the earliest delivery date we can make is the last week in September.武扬丽: I'm afraid that's not good enough.王斐: Why not?武扬丽: We need to develop South America market . That takes time. I do hope you'll appreciate our position,Mr,Feng . Can't you arrange delivery for September 20th?丰冲龙: Mm! We can try but we can't guarantee it.武扬丽: If not the 20th, then when?王斐: We can guarantee September 25th.武扬丽: Why the 25th?丰冲龙: That's the date the ship is scheduled to arrive. We can't make an earlier shipment because production won't be complete in time.武扬丽: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.丰冲龙: Yes, I'm sorry. We can try to meet an earlier date but I don't hold out much hope.武扬丽: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.王斐: Fair enough.武扬丽: All right, then. Let's make it the 25th of September. But if it is possible earlier then all the better.丰冲龙: Of course. You can count on me. I'll do my best.Scene 2:买方订购的500辆轻便摩托车,按照双方达成的交货时间按时到达了,但当买方打开集装箱时,发现运来的不是摩托车,而是自行车。

商务英语听说试题(期末)

商务英语听说试题(期末)

班别:姓名:学号:使用日期:年月一.翻译:(40分)1. mixed blessing2. multinational3. headquarters4. core5. turnover6. questionnaire7. generosity8. representative9. scandal10. candidate 11.伦理,道德12.离题13.社会保障金14.精细生产15.利与弊16.进退两难的处境17.奖惩办法18.熟练使用英语的水平19.福利政策20.经营利润二.写出下列年份,月份,分数或日期的英文表达方式(10分)1.19982.9月23日3.69.3 %4.10:45(时间)5.3/7三. 用以下句子填空(在括号中写出相对应句子的序号)(20分)1.Just a moment, please? 2. Can he call you back?3. No, it’s me again.4. No, I’m afraid he’s in a meeting.5. No, I’m sorry he’s not here.6. Hello, Dr Lowenstein’s office.7. Is it urgent? 8. Could you tell me your name, please?9. Hello. 10. I’ll get back to him.班别:姓名:学号:使用日期:年月a( ) b( ) c( ) d( ) e( )f( ) g( ) h( ) i( ) j( )A: aB: Could I speak to Dr Lowenstein, please?A: bB: Well, it’s rather important. Could you get him for me?A: c(Pause)A: dB: Ah, doctor…A: eB: Well, could you get…?A: fB: What do you mean? He’s not there? I have to speak to him. A: gB: Yes, it’s fairly urgent.A: hB: Mr Levene.A: iB: No, I can’t be reached. j四.阅读短文,回答以问题(15分)South Korean singer and actress Jang Nara has a third album (专辑). It is called Dream of Asia.The album has 26 songs. They are in five languages-Mandarin (普通话), Cantonese (广东话), Korean, Japanese and English.Jang Nara says the Cantonese songs are the hardest to sing. On the album, she sings a well-known Chinese love song-The Moon Represents My Heart both in Mandarin and in Cantonese.She also sings Our Dream. The song is to show her best wishes for the Beijing Olympic Games. ( )1. Jang Nara comes from ______.A. ChinaB. South KoreaC. Japan( )2. Jang Nara uses ______ languages to sing the songs on her new album.A. 3B. 26C. 5( )3. Which song can show her best wishes for the Beijing Olympic Games?A. Our Dream.B. Dream of Asia.C. The Moon Represents My Heart( )4. The writer mainly tells us something about______A. Jang NaraB. Jang Nara’s third albumC. Jang Nara’s dream( )5.Beijing Olympic Games was held in ______A. 2005B. 2007C. 2008班别:姓名:学号:使用日期:年月。

(完整版)BEC期末试卷

(完整版)BEC期末试卷

(完整版)BEC期末试卷课程B E C商务英语考试形式闭卷(90)分钟考试⽇期阅卷教师得班级姓名学号Part 1 (12%)●Look at questions 1 – 12.●In each question, which sentence is correct?●For each question, mark one letter (A, B or C) on the Answer Sheet.1.LucyJane rang. Her train’s been cancelled. She says the meeting should go ahead without her. SandraJane telephoned to sayA.she will be late for the meeting.B.the meeting should begin at an earlier time.C.it is not possible for her to attend the meeting.2.To: Sales staffFrom: Helena McCarthyMonday’s sales meeting is now postponed. You will receive further information abouta new date and venue on Wednesday.What has Helena done?A.delayed a meetingB.arranged a meeting for Monday.C.announced a new date for a meeting.3.NOTICEIn which department is Jane Crew working at the moment?A. SalesB. MarketingC. Administration4.Export documentation may be required for non-EU destinations.Packages sent outside the EUA.must be documents only.B.will need special documents.C.might need special documents.5.Mrs. Rothe called –she’s unavailable for the meeting tomorrow.Mrs. Rothe willA.be late for the meeting tomorrow.B.take part in the meeting tomorrow.C.not be at the meeting tomorrow.6.Due to circumstances beyond our control, the conference will be postponed.A.The conference will take place as planned.B.The conference will not take place.C.The conference will take place at a later date.7.To: PRODUCTION MANAGERThere are complaints from customers that goods are arriving damaged. Please check the packaging is satisfactory. The Production Manager must find outA.who is packing the goods.B.which goods are damaged.C.how the goods are packed.8.Staff who wish to attend the dinnerA.are allowed to invite only one person each.B.must book today if they want to invite a friend.C.have to pay $100 each for themselves and their partner.9.Delegates are asked to check out by 10:30am.The delegates should leave their roomsA. before half past ten.B. at ten thirty.C. earlier than half past eleven.10.Delays expected on commuter train servicesA.People traveling to work by train may be late.B.There are problems with high speed trains.C.Due to problems, all trains will be late.11.Special offer! Limited period only.0% commission on foreign currency exchange./doc/7777074f571810a6f524ccbff121dd36a22dc44f.html mission is charged on some foreign currencies only.B.Customers can change limited amounts of money without paying commission.C.At present there is no charge for changing foreign money.12.Transport papers must include an approximate value of the shipment.The transport documents have to showA.how much the shipment is worth.B.the delivery charges for the shipment.C. a list of what is in the shipment.Part 2 (5%)●Look at the list below. It shows departments in a company.●For questions 13-17, choose the department (A-H) each person should contact.●For each question, mark one letter (A-H) on your Answer Sheet.●Do not use any letter more than once.13.Victor Morrison wants to order new furniture for the Human Resources departments.14.Martin Bright needs help in installing software designed to simplify accounting procedures.15.Sarah Wilde, a laboratory worker, wants to find out about forthcoming training courses.16.Tony Waites, from Sales, wants to discuss how his client’s complaints abou t a faulty product havebeen dealt with.17.Elizabeth Swift, who works in Advertising, has a question about her last salary.Part 3 (5%)●Look at the bar charts below. They show the number of people employed in eight different companies (A-H) in England and Germany between 2000 and 2002.●Which bar chart does each sentence (18-22) describe?●For each sentence, mark one letter (A-H) on your Answer Sheet.Do not use any letter more than once.20002001 2002 2000 2001 2002200020012002 2000 2001 200225E 25 F20202000 2001 2002 2000 2001 200218. The number of employees in Germany fluctuated between 2000 and 2002, whereas England saw asteady increase in staff numbers over the same period.19. Between 2000 and 2001 both countries had similar numbers of employees, but by 2002 numbers inEngland had fallen to half as many as in Germany.20. Employee numbers in Germany decreased steadily between 2000 and 2002, unlike in England,where the number of staff dropped slightly in 2001 before doubling.21. Although Germany had more employees than England in 2000 and 2001, by 2002 staff numbers in England had risen to the same level as in Germany.22. Although employee numbers in both countries increased over the three years, there were twice as many employees in Germany as in England by 2002.Part 4 (7%)● Read the newspaper article below about a hotel.● Are sentences 23-29 “Right” or “Wrong”? If there is not enough information, choose “Doesn’t say”.● For each sentence 23-29, mark one letter (A, B or C) on your Answer Sheet.23.The hotel has won two awards recently.A. RightB. WrongC. Doesn’t say24.The Hotel Grand is part of a national chain of hotels.A. RightB. WrongC. Doesn’t say25.The journey from the airport to the hotel takes under 30 minutes.A. RightB. WrongC. Doesn’t say26.The health center in the hotel has a new swimming pool.A. RightB. WrongC. Doesn’t say27.The Hotel Grand is very cl ose to the city’s main museum.A. RightB. WrongC. Doesn’t say28.Over half of the hotel guestrooms have their own balcony.A. RightB. WrongC. Doesn’t say29.The Hotel Grand has recently changed ownership.A. RightB. WrongC. Doesn’t sayPart 5 (7%)Match the following words with the correct meaning. For each word, mark the correct letter A-E./doc/7777074f571810a6f524ccbff121dd36a22dc44f.html mission A) does not worry about things being difficult/doc/7777074f571810a6f524ccbff121dd36a22dc44f.html zy B) person who buys and sell things for other people32.confident C) always arrives on time33.broker D) money paid to a salesperson for every sale he makes34.punctual E) does not work very hard35.experienced F) does everything very well36.capable G) has done the job for many yearsPart 6 (8%)Choose the word that is different from others in the same group.37. A) distribution B) dispatch C) distance D) delivery38. A) petrol B) fuel C) gasoline D) gallon39. A) schedule B) process C) plan D) organize40. A) wrap B) box C) package D) weigh41. A) install B) label C) fit D) load42. A) procedure B) budget C) costing D) figures43. A) invoice B) permit C) licence D) visa44. A) discountB) sale C) offer D) refundPart 7 (12%)●Read the article below about attending job interviews.●Choose the correct word to fill each gap from A, B or C.●For each question (45-56), mark one letter (A, B or C) on your Answer Sheet.45. A. be B. are C. is46. A. Any B. That C. Some47. A. which B. whose C. who48. A. fetch B. carry C. bring49. A. need B. ought C. could50. A. Despite B. Although C. But51. A. least B. little C. less52. A. longer B. further C. more53. A. What B. How C. Why54. A. try B. tried C. tries55. A. these B. this C. one56. A. nor B. not C. neverPart 8 (5%)●Read the email and the note below and complete the form.●Write a word or phrase or a number on lines 57-61 on your Answer Sheet.Mary,Could you book a room for the market research seminar in my name and let me have a copy of the form?We usually have an oval table. We’ll bring our own laptop, but to display the figures we’ll need a large screen.Call me if there’s any problem.RogerP.S. Don’t forget to ask for parking spaces!Room BookingsBOOKING REQUESTED BY: (57) ........................... D epartment NAME OF CONTACT: (58) ……………………………………DATE(S): 5-6 DecemberNUMBER OF PEOPLE: 9FURNITURE REQUIRED: (59) ……………………………………. EQUIPMENT REQUIRED: (60)……………………………………OTHER REQUESTS: (61) ……………………………………Part 9 (25%)●Complete the following sentences 62-86 with the correct option.●Mark one letter (A, B or C) on your Answer Sheet.a)starts b) takes off c) departs63.There were about 150 at this year’s conference.a)delegates b) invitations c) hosts64.Order some more A4 paper from the office department, will you?a)supplies b) support c) ordering65.Thank you very much for the to speak at your conference.a)invitation b) introduction c) instruction66.The chairman gave an excellent opening .a)show b) chat c) speech67.Could you just quickly this form while you wait, please?a)label b) write c) fill in68.She seemed very in the interview – very sure of herself.a)anxious b) careless c) confident69.We have regular health and safety training to help accidents.a)process b) protect c) prevent70.Make sure you get the customer’s address and .a)zip code b) postage c) direction71.It’s important we recruit someone with the right for the job.a)qualifications b) certificates c) studies72.Their interest on loans are very low at the moment.a)rates b) terms c) policies73.They’ve had to a lot of money from the bank this year.a)lend b) borrow c) credit74.I’d like to apply for the advertised in the FT last Wednesday.a)vacancy b) prospect c) application76.This computer’s very slow because it’s old and it hasn’t got much .a)hardware b) technology c) memory77.Some countries charge high import to protect domestic industry.a)fines b) duties c) fees78.The higher fuel costs will start to reduce our soon.a)prices b) margins c) schedules79.We’ll need to get an import before we’re allowed to sell there.a)acceptance b) visa c) license80.The new cooker’s in the warehouse right now, ready for next week.a)preparation b) production c) installation81.The bank said there weren’t enough in the account.a)deposits b) contents c) funds82.I spent the whole trade fair on our .a)stand b) show c) display83.Michael always wears a and tie when he travels on business.a)skirt b) blouse c) shirt84.It’s completely so customers will be able to use it anywhere.a)light b) portable c) compact85.I need a room with a telephone socket to my modem into.a)attach b) plug c) connect86.The UK conference is held at the same every year.a)stand b) venue c) bookingPart 10 Writing (14%)You are Daniel Black. You have organized a marketing conference for your company at the Karolin Conference Center, Prague.●Write a memo to the delegates:Saying where the conference will beSaying when the conference will beAsking everyone to confirm if they can attend.●Write 30-40 words.(On your Answer Sheet)。

期末商务英语试题库

期末商务英语试题库

期末商务英语试题库 The following text is amended on 12 November 2020.期末商务英语试题库I 判断题1.First impression is very important since you never get a secondchance to make a first impression. Hair should be well maintained.Unshaved look does not work for others. Ties should be correctly tied.Pants should not drag on the floor. Shoes should be polished and ingood condition. T2.Basically when you see someone whose name you can't remember, justwait him or her to give their names first and then respond in kind.T3.With the American style, you hold the fork in your right hand and theknife in your left hand to cut your meat or vegetables. F4.There is a formal toast that the host offers at the beginning of themeal to welcome his guests. The other is more informal and comes nearthe end of the meal, usually during dessert. Champagne will be served.After each toast, everyone raises a glass and takes a sip ofchampagne. T5.Whether you are on the phone or have someone in your cubicle, speaksoftly. You need to ask permission before entering someone's cubicle.T6.When you select the suit, the shade of gray is professional looking.Blacks and browns are good choices for a business suit. T7.If you had waited to get on the elevator, you would have been nearthe front and push your way through the crowd to exit. F8.American guys do give each other a light kiss on the cheek. It'sconsidered friendly and is not sexual in any way. T9.In the West, discussing salary amounts or how much you paid forsomething is an acceptable conversation topic. F10.It is always good to imitate the way the highest level executivesdress. We Americans have a saying about business attire: "Dress forthe job you want, not the job you have." T11.Social introduction rule is that a woman is always introduced to aman. F12.Business rule is that people of less authority are introduced topeople of great authority. T13.Clients and officials are always more important than people inyour company. T14.Punctuality is less important in American business. F15.In business greetings, if you are unable to shake hands because ofillness or injury, you are expected to apologize and explainimmediately. T16.With American table manners, you hold the folk in your right handand the knife in your left hand. F17.When you have finished eating, and to let others know that youhave, place your knife and folk together, with the prongs on the fork facing upwards on your plate. T18.An advertisement should achieve four objectives: AIDA, whichrepresents four words: Attention, Interest, Desire and Action. T 19.Advertising language must be convincing enough to change people’sassumptions, values, opinions, attitudes, etc. So as to motivate them to take actions. T20.To keep on a successful communication, only the speaker shouldlearn some cooperative principles. F21.In many negotiations, both parties may conceal their realintentions and goals to better the chances of best deal. F22.The exchange of offers and proposals is the heart of negotiation.T23.In the process of negotiation, both parties should try to reach anagreement by maximizing their outcome. F24.In international business , everything is negotiable. It dependson the expertise of the negotiators. T25.In a business negotiation, one side can exist without other side.F26.To achieve more satisfactory results, both parties will have to becompletely open and honest to the other side. F27.The first step in any successful job search is to write a resume.T28.We can write a resume more than three pages. F29.In a resume, it should be to-the-point , attentive and be error-free. T30.It is good to show off your writing and editing skills in yourapplication letter. T31.One should flatter his/her potential employer in a job applicationletter. F32. A job application letter should be written in detail. F33. A letter of application can be an important tool in helping youland an interview. T34.The structure of an application letter should be clear and concise.T35.Self-respect is not so important in writing an application letter.F36.Business is the human activity related to material things and canbe found in all societies. Tmerce is the exchange of items of value between persons orcompanies. T38.In negotiations, negotiators should strictly follow the rules ofgrammar. F39.We need to repeat and state again and again in an offer. F40.How to choose the proper tone of English is very important inbusiness writing. T41.7Cs correspondence principle can further the writer’s attitudeand state of mind to put forward higher requirements. T42.One can minimize benefit to others in a successful businessnegotiation. F43.We should answer all questions asked in business letter. T44.To achieve the goal of conciseness in business writing, sometimeswe need to sacrifice completeness and courtesy. F45.E-commerce is online commerce versus real-world commerce. T46.Eye contact is very important in conversation. T47.One can fill in the conversation one’s own monologue.F48.Small business owners don’t need to study the unique codes ofetiquette of each country. F49.We can start to eat as soon as possible if we do feel hungry atdinner. F50.In American style, one can finish eating with folk in the lefthand. FII 选择题1. It is best way to receive the business card with _______ when making presentation.A. the right handB. the left handC. the right or left handD. both hands2. Never carry your business cards, or place another person's business card in a ___ pocket.A. rightB. leftC. frontD. back3. Which style is widely used in business letters and personal-business lettersA. Simplified StyleB. Block StyleC. Modified Block Form with Indented StyleD. Modified Block Style4. In a business letter, the date line consists of the month, day and year. Which is the right business style of date lineFeb 2011 February 2011 C. Feb 14, 2011 D. February 14, 20115. The salutation is written flush with the_______ margin _______space or lines below the inside address.A. left, twoB. left, oneC. right, twoD. right, one6. When you receive someone else’s business card you should()A. immediately put it into your back pocketB. immediately pass them your business cardC. look at the card but say nothing about itD. look at the card and acknowledge it7. Which one is correct in the job interviewA. Close the door with caution.B. Fold your arms.C. Cross your legs.D. lean back in your chair.8. What we shouldn't do when meeting visitors at the airportA. Never send just a driverB. Include a translator if necessaryC. Hold a greeting signD. Write the visitor's name with a marking pen on cardboard9. Giving a welcoming ceremony at the airport can enforce the idea that the visitors are entering a new culture not just a business venture, usually the welcoming place is ______.A. the airport lobbyB. a private room off the crowdsC. in front of the airplaneD. anywhere10. As the matter is _________, we should like to have the information by the end of this week.A. urgentlyB. urgentC. promptlyD. prompt11. In our quotation dated June 15, we _________ the favorable prices of our products.A. gave you information onB. gave you information aboutC. informed you forD. informed you with12. Because of their excellent quality and low prices, you can be sure that our products will no doubt help you _________ your market.A. expandB. expandingC. extendedD. extending13. It is the newest product made by our company, and we recommend_________ a small quantity for trial.A. being boughtB. buyC. buyingD. bought14. When _________, please let us have your price on CIF 3%, stating the earliest shipment since the season is coming soon.quoted B. quoted C. is quoting D. quoting15. When Americans offer a firm handshake, how long would they last upon greeting and leavingA. 1-2 seconds seconds seconds seconds16. When does an American offer a firm handshake to othersA. Only upon greetingB. Only upon leavingC. upon greeting and leavingD. anytime when he wants17. When anAmerican meet several people at once, he will maintain eye contact with____.A. just the person he is shaking hands withB. All the people thereC. the one he will meet nextD. nobody18. After entering the Arabian house, you shake hands with _____ person first, usually but not invariably the host.A. the more seniorB. the most seniorC. the more juniorD. the most junior19. The firm handshake with eye contact and smiling is an importantfirst gesture of communication for any person, male or female, ______ to make an impression.A to desireB desiringC desiredD be desired20. The seller may cancel the contract and reserve the right to claim_________buyer’s breach of contract.A. in case aboutB. in caseC. in event ofD. in event21. In reply, we are making you the following offer: 10,000pieces of T-shirt _________US$ 5 per piece, CFR 2%Copenhagen.A. aboutB. toC. atD. in22. When choosing wrapping paper, ____ is to be avoided in all Asian countries as as it signifies death.A. whiteB. purpleC. red D black23. We shall appreciate it if you will see to it that amendment iscabled _________ delay.A. inB. out ofC. withinD. without24. _________ the above, we would suggest that you accept our original offer without any delay.A. BecauseB. AsC. In case ofD. In view of25. We are pleased to inform you that the item you requested can be supplied _________.A. from stockB. in stockC. out of stockD. of stock26. Shipment is to be made _________ 3 months on receipt of the relative L/C.A. inB. byC. duringD. within27. If you could make a reduction _________ 5% in quotation, please let us know.A. toB. byC. ofD. at28. Much to our regret, we are unable to _________ the price to your level.A. changeB. reduceC. declineD. lower29. It is _________ that the matter should still be hanging unsettled.A. regretfulB. with regretC. regrettedD. regrettable30. We think it advisable for you to make a _________ if you wish to remain competitive.A. reducing in priceB. price reductionC. cutting priceD. price cutting31. We will place an order without delay if you would reduce your price _________ 5% of your cotton shoes.A. atB. ofC. byD. with32. You may be aware that some Indian dealers are lowering their prices. No doubt there is _________ competition in the market.A. highB. sharpC. keenD. large33. What we can do best is to _________ you half way.A. reduceB. comeC. meetD. bring34. Information indicates that some parcels of similar quality fromother sources are being sold _________ a level about 8% lower than yours.A. atB. ofC. byD. with35. It is important to understand the customs concerning gift giving. Which of the following statement is falseA. One basic rule in international gift giving is that your present should be manufactured in your home country.B. When visiting a host, it can never be wrong to bring a gift.C. In Russia, you'd better not bring a bottle of vodka as your gift.D. To Japanese, gift giving is a way of communicating respect,friendship and appreciation.36. Information _________ that the market is declining, so we recommend your acceptance.A. indicatesB. demandsC. makesD. brings37. Making notes while listening is the most difficult of all forms of note-taking because it involves both ____ and ____.A. skill of listening, writing speedB. writing speed, essential art of selectionC. skill of listening, essential art of selectionD. writing speed, good memory39. When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discontinued,_________ needs to be notified promptly.A the bossB the customerC the studentD the teacher40. When you notice that there is something unpleasant in the food, you will properly_____.A. ask servant in low voice for what you wantB. shout loudly and ask to replace the foodC. make a great display when moving these things unpleasant from your foodD. place them quietly under the edge of your plate41. When the soup is put in front of you, how do we doA. Eat the soup directly from the bowlB. If the soup is too hot,blow on it to make it coolC. Spoon the soup away from you when you take it out of the bowlD. Using tea spoon to taste the soup,then sip it from the side of the spoon42. If you are meeting with a new customer, you usually start with some small talks. You can choose all the following except _________.A. It’s so hot today, isn’t itB. What do you think of the weather hereC. Do you like this cityD. How much do you earn a year43. Payment plays an important role in international trade and the most often adopted mode of payment in foreign trade is_____. The buyers usually make the payment ______.A. Letter of Credit, one month after the time of shipment.B. Cash, one month after the time of shipment.C. Cash, one month before the time of shipment.D. Letter of Credit, one month before the time of shipment.44. In a formal business meal it's very significant to keep table manners. Whichof the followings cannot be acceptedA. Keep your cell phone on.B. Leave the table during a meal in an emergency after excuse yourself.C. Ask a person closest to an item that you cannot reach.D. Say" No, thank you" when you prefer not to eat something.45. If you found an insect in your soup when you are having a business meal, you should____.A. show it to all the people in the restaurantB. put it quietly under the edge of your plateC. call the waiter and ask for reparationD. call the boss of the restaurant to replace the soup46. Which way to eat bread is proper when you have a very normal business mealA. put it in the soup, then eat it with knife.B. Using the knife to cut it.C. Using the table utensils to eat it.D. Using fingers to break it.47. At business cocktail receptions, you should drink in your ___ hand to keep your ____ hand dry and available for handshakes.A. left, leftB. right, rightC. left, rightD. right, left48. You should use for a napkin only for your ___ when dinning out.A. noseB. faceC. foreheadD. mouth49. When you are a guest which manner is permitted in AmericaA. pick your teeth at the tableB. break the bread into the soupC. refuse a food item you don't likeD. reprove the waiter50. If you need something that you cannot reach easily, the best manner is__A. stand up and take the item yourselfB. politely ask the person closest to the item to pass it to youC. ask the waiter to give you anotherD. order somebody to pass the itemIII Application writing. (3选 1)1. Negociation dialogue .参照课后习题 P82 页 Situation 1-62. Application letter writing 参照课后习题 P101页第2题 P102 页第5题3. Resume 参照课本 P91 到P92。

《商务英语》期末考试试卷附答案

《商务英语》期末考试试卷附答案

《商务英语》期末考试试卷附答案Ⅰ)Match each one on the left with its correct meaning on the right(2*10=20)1.motivation A. to make continual efforts to gain sth.2. pursue B. the action of obtaining, esp. by efforts of careful attention.3. mark up C. which by is its nature can not be known by senses,not clear and certain, not real.4. procurement D. the goods (freight) carried by a ship, plane orvehicle.5. intangible E. the amount by which a price is raised.6. cargo F. profit, interest.7. royalty G. the net value of assets or interest, invest.8. equity股本,资产净值H. not needing other things or people, taking decisionsalone.9. yield 投资收益,回报I. a share of the profits.10. independent J. need or purpose.Ⅱ)Fill in the blanks with the words or expressions given below and ifnecessary, put the word in the right form.(12*3=36)A. orientationB. diversifyC. seek outD.differentiate…fromE.take advantage ofF. undergoG. bring aboutH. correspondI. abandon J. amount toK. Come after L. approach1.That factory is trying to its products to sell in different markets.2. A successful businessman is always skilled in every possible opportunity.3. Reforming and opening to the world has great changes in our lives.4. Can you this kind of operating the others?5. Private firm going in for international business have a profit6. He his company and family and went away with all the money.7. The of winter brings cold weather.8. The manager’s words a refusal to the proposal.9. Company is always the best way to gain more while cost less.10. The city has many changes during the last ten years.11. Direct investment usually a firm has experience in exporting or importing.12. The goods don’t to the list of these I ordered.Ⅲ)Translate the following sentences into English.(44分)1.国际贸易有助于所有的国家促进经济的发展。

浙江万里学院商务英语期末考试

浙江万里学院商务英语期末考试

浙江万里学院商务英语期末考试一、听力(20分)第一节(共5小题,每小题1分,满分5分)听下面5段对话。

每段对话后有一个小题,从题中所给的A、B、C三个选项中选出最佳选项,并标在试卷的相应位置。

听完每段对话后,你都有10秒钟的时间来回答有关小题和阅读下一小题。

每段对话仅读一遍。

1. How long does it take the speakers to go to London by train?A. 1 hour.B. 2 hours.C. 3 hours.2. What will the man do?A. Make tea.B. Have a cup of tea.C. Boil more water.3. What will the woman probably do? w W w . x K b 1.c o MA.Catch a train.B. See the man off.C.Go shopping.4. What will the woman do?A. Look for the keys to the house.B. Go to work.C. Have an interview.5. Why does the man want to take a picture of the woman’s son ?A. He is working for a newspaper.B. He is taking photos for a book.C. The woman’s son is very lovely.第二节 (共15小题;每小题1分,满分15分)听下面5段对话或独白。

每段对话或独白后有几个小题,从每题所给的A、B、C三个选项中选出最佳选项,并标在试卷的相应位置。

听每段对话或独白前,你将有时间阅读各个小题,每小题5秒钟;听完后,各小题将给出5秒钟的作答时间。

每段对话或独白读两遍。

临沂大学商务英语期末考试试卷

临沂大学商务英语期末考试试卷

临沂大学商务英语期末考试试卷一、单选题(共30题,60分)1、What I saw and heard in china made a deep impression me.A、onB、inC、atD、with正确答案:A2、It makes the_juices flow more freely and helps to digest the food.A、digestiveB、goodC、wel1D、that正确答案:A3、The fire was to their carelessness.A、owingB、ownC、ownedD、has owned正确答案:A4、Mary and I often,but we are still good friends.A、disagreeB、learningC、activeD、purposeful正确答案:A5、The prisoner was bought to for trial.A、courtB、courtedC、courtingD、courtted正确答案:A6、she is her husband.A、divorcingB、divorcedC、divorceD、breaking正确答案:A7、It is a pity when friends _up over trifles.A、splitB、separateC、breakingD、cause正确答案:A8、She stood there tears down her cheeks.A、streamingB、streamC、streamedD、streaming正确答案:A9、The browns here,but not any more.A、useed to liveB、useC、liveD、living正确答案:A10、If she is ,then she will return another day with her son.A、pleasedB、inspectC、definitelyD、cloury正确答案:A11、The proposal was accept with approval.A、unanimousB、decisionC、opinion正确答案:A12、They did what they where supposed to do.A、basicallyB、fundanentalC、essentialD、basic正确答案:A13、Every student is to learn english well.A、eagerB、goodC、wel1D、have正确答案:A14、Tickets must be five das in advance.A、purchasedB、purchaseC、purchasingD、buy正确答案:A15、to an expert view,the vicyory is not yet deccidedA、AccordingC、AccordedD、According正确答案:A16、He has been Jane for six months.A、courtingB、courtC、courtedD、be court正确答案:A17、This a house that seems out of _with its surroudings.A、scaleB、relativeC、extentD、small正确答案:A18、the pros and cons before making a final decision.A、BalancedB、BalanceC、BalancingD、Balanction正确答案:A19、The two countries friendly foreign relationship with each other.A、keepB、haveC、surveyD、vital正确答案:A20、speaking the language everyday.A、paracticeB、finishC、cannotD、suggest正确答案:A21、I don't know I can help you.A、whetherB、whatC、thatD、this正确答案:A22、We need to focus all our attention finding a solution to the problem.A、OnB、to。

商务英语期末考试参考答案

商务英语期末考试参考答案

商务英语期末考试参考答案说明:商务英语期末考试有五种题型:一、中英短语互译已经全部总结,见下文二、问答题已经提供了参考答案,仅供参考,见下文三、案例分析题请根据题目要求自行准备四、英语段落翻译中文已经注明,请自己翻看商务英语教程五、写作请根据题目要求自行准备1、中英短语互译(详见商务英语课件——每个PPT中的短语部分)PPT1:1. individual proprietorship个体经营,独资企业2. convertible bonds 可转换债券3. memorandum of association 公司章程4. monopolistic competition 垄断竞争5. business credit 商业信用1. 财政资源 financial resources2. 有限责任公司 limited company3. 销售收入 sales revenue4. 有形商品 tangible goods5. 流动资金 working capitalPPT2:1. flexible manufacturing system 弹性生产系统2. fractional reserve system 部分准备金制度3. credit instruments 信用工具,信用票据4. bull market/bear market 牛/熊或多头/空头市场5. manufacturing process 制造工艺1. 厂址选择 facility location2. 库存控制 inventory control3. 总支出 aggregate expenditures4. 股权证/权益证 equity instruments5. 财务管理 financial managementPPT3:1. performance appraisal 绩效/业绩评估2. promotion-from-within 内部提拔3. skills inventory 技术库存4. macroeconomic ramification 宏观经济衍生物/结果5. closed-end fund 封闭式基金1. 项目生命周期 project life cycle2. 软技能和硬技能 soft skills and hard skills3. 补偿制度 compensation system4. 开放式基金 open-ended fund5. 优先股 preferred stockPP4:1. profit-oriented objective 利润导向的目标2. marketing intermediary 营销代理商3. channel of distribution 销售/分销渠道4. persuasive advertising 劝诱性广告5. source credibility 信息源可信性1. 营销组合 marketing mix2. 产品生命周期 product life cycle3. 资本回报率 return on capital4. 定量调查 quantitative research5. 通过速率 pass-along ratePP5:1. credit obligation 债权责任2. retained earnings 留存收益3. current/quick ratio 流动/速动比率4. common/preferred stock 普通/优先股5. capital budgeting and capital expenditure 资本预算与资本支出1. 净现值 net present value2. 股东权益shareholders’ equity3. 兼并与收购 merger and acquisition4. 股票期权 stock option5. 有限责任 limited liability2、问答题:包含5个小题(其中PPT4出三个问题、PPT2和PPT5各出一个问题)(注:一下文字中红色字体为答案)备注:答题时如果是用What is提问的请用It is...回答答题时如果是用What are提问的请用They are...回答PPT2:1. What is a project? (IPPM) IPPM第4页右下角答案:It is a temporary endeavor undertaken to create a unique product, service, or result.2. What is project management? (IPPM)IPPM第5页第7-8行答案:It is the application of knowledge, skills, tools and techniques to project activities to meet project requirements.3. What tradeoffs need to be made when managing a project? Give a brief description of each. (IPPM) IPPM第5页第11-14行答案:They are scope (size), quality (acceptability of the results), cost and schedule.4. What are the nine project management knowledge areas? Describe them briefly. (IPPM)IPPM第10页中间位置5. What is capital? What is finance (3 aspects)? (p47.ib) 答案:The money needed to start and continue operating a business is known as capital. In general, finance is securingand utilizing capital to start up, operate, and expand a company.6. What are the four areas of production and operation control? Give each a brief description. (p19.cb) 商务英语教材第19页[10]第三行起PPT5:1. What are the four main financial statements?State their functions briefly. (TTTCK)答案参看PPT5答案:Financial statements: Balance Sheet, Income Statement, Retained Earnings Statement, Statement of Cash Flows Balance sheet: presenting the financial position of a firm at a particular point in time, money raised & money spent Income statement: information concerning the f irm’s profitabilityRetained earnings statement: detailing the changes in the retained earnings account for a certain periodStatement of cash flows: information about the cash receipts (收入) and disbursements (支付)2. What is Limited Liability? State its three aspects.(TTTCK)答案参看PPT5答案:It is a corporation is responsible for its own obligations, its creditors can look only to(指望) the assetsof the corporation to satisfy their claims, the owners’ total liability generally is limited to the amount they have invested in the corporation3. What are the four types of funding? (para.9 p45.cb)商务英语教程第57页(2)第4-5行4. What is the definition of financial management?(p55.cb) 商务英语教程P55 方框里面内容。

暨南大学《商务英语》2020-2021学年期末试卷

暨南大学《商务英语》2020-2021学年期末试卷

暨南大学《商务英语》2020—2021学年第一学期期末试卷Ⅰ. Translate the following words and expressions from English into Chinese (10%)1. copyright2. per capita income3. non-discrimination principle4. broker5. exchange rate6. deferred payment7. common carrier8. contracting parties9. validity period10. ad valorem dutyⅡ. Translate the following words and expressions from Chinese into English(10%)11. 比较利益(优势)12. 跨国公司13. 专业化14. 金融市场15. 循环信用证16. 空运提单17. 有价证券18. 间接标价19. 有形贸易20. 发票Ⅲ. Match the words and expressions on the left with the explanations on the right(10%)21. firm offer a. a subsidiary company controlled by another22. shipping marks b. all forms of man-made obstructions to international trade otherthan tariffs, including prohibitions and quotas, etc.23. affiliate c. capacity that can move or be moved easily and quickly fromplace to place24. insurance policy d. of persons, the public, having the money to buy goods andservices25. reimburse e. large-scale public services, such as water and power supplies, road,rail and radio communications, etc. needed to support economicactivity, esp. industry, trade and commerce26. infrastructure f. pay back to somebody for the expenses he has spent27. protectionism g. the theory of the system of developing home industries throughduties and other means imposed on competitive imports28. mobility h. an offer whose terms and conditions are binding on the offerer29. non-tariff barrier i. what is printed on the outer packing of goods as symbol foridentification in the course of transportation30. purchasing power j. a document used for covering possible risksⅣ. Make brief explanations of the following terms in English (10%)31. clean credit32. offeree33. intellectual property34. joint venture35. gold reservesⅤ. Answer the following questions in English(20%)36. What are the 3 major functions of bill of lading?37. Explain briefly the following terms: applicant; opening bank; beneficiary; advising bank; confirming bank.38. What are the advantages of counter trade?39. What is documentary collection? Point out the different types of it.Ⅵ. Translate the following into Chinese (10%)40. The transferable credit is designed to meet the requirements of international trade. It enables a middleman who is receiving payment from a buyer under a documentary credit to transfer his claim under that credit to his own supplier. In this way he can carry out transactions with only a limited outlay of his own funds. A transferable credit may only be transferred once. The second beneficiary may not further transfer it unless there is an express provision to this effect in the original credit. This limit on transferability is intended to prevent abuse.41. A contract is an agreement by which two parties mutually promise to buy or sell some products. In practice, some informal contracts may be reached orally. This is understandable, but may lead to unfortunate consequences. A reasonable exporter should at least insist on strict observance of the legal requirements in case of orders that are not routine transactions. When the goods ordered represent a considerable value, a formal contract embodying all terms of the agreement should be prepared in duplicate; each copy should be signed by both parties, and eachparty should retain a copy of the contract.Ⅶ. Translate the following into English(30%)42. 尽管中国取得了很大的成就,但仍然面临巨大的挑战。

《商务英语》期末考试试卷附答案

《商务英语》期末考试试卷附答案

《商务英语》期末考试试卷附答案Ⅰ. Translate the following words and expressions from English into Chinese. (10小题*3=30)1. in a detour2. competitive devaluation3. consignor4. customer mobility5. escape clauses6. share holders7. potential loss8. carrying vessel9. negligent10. specific dutyⅡ. Translate the following words and expressions from Chinese into English. (10小题*3=30)11.债权国12.国际合同13.定期付款/分阶段付款14.被保险人15.人口计划16.特惠税17.基础设施项目18.装箱单19.破产20.土地和劳动力Ⅲ. Answer the following questions in English. (4小题*5=20)21. What are the five major modes of the modern freight transportation system?22. What do “valued” policies mean?23. What is the purpose to establish GSP(the Generalized System of Preference)?24.What is the relationship between MNEs and their host countries?Ⅳ.Translate the following into Chinese. (2小题*10=20)25. The Bank for International Settlement (BIS) is a unique institution. Many ofits operations are of types normally performed by a commercial bank, but it is owned principally by central banks, and managed by central banks and its principal customers are central banks. The objects of BIS are to promote the cooperation among central banks and to provide additional facilities for international operations.26. In the 1970s and 1980s counter trade was different from the old practice although some similarities remained. Current counter trade partners are not necessarily familiar partners and goods exchanged are sometimes vertically related. Current counter trade can be categorized as follows.商务英语参考答案1.迂回2.竞争性贬值3.寄售人4.客户流动性5. 豁免条款6. 股东7. 潜在损失8.运载船只9. 粗心大意10. 从量税11.The credit country 12.International contract 13.Term payment14.The insured 15.The population plan 16.The preferential duty 17.Infrastructure construction project 18.Shipping list 19.Disruptednd and labor force21.Water, air, road, rail, pipeline22.Valued policies mean that a country provide investors with preferential policies for insured return in order to attract foreign investment.23.The purpose of GSP is to help development of developing countries by provide tariff concession to them.24.The relationship of MNEs and their host countries is interdependable and interactive.25.国际结算银行是一个独特的机构。

国家开放大学电大本科《商务英语3》2023-2024期末试题及答案(试卷号:1380)

国家开放大学电大本科《商务英语3》2023-2024期末试题及答案(试卷号:1380)

国家开放大学电大本科《商务英语3》期末试题及答案2(试卷号:1380)一、交际用语(每小题2分共,10分)1-5题:选择正确的语句完成下面对话,并将答案序号写在答题纸上。

-According to law,they refer to transportat ion, construct ion,finance,insurance and the like,A.Do you know taxable services?B. How do you like taxable services?C. What do you mean by taxable services?2.一Good morning. Far East Logistics Company.- Good morning. This is Maggie Bonner, I would like to know your frei ght forwarding bus iness.A. May I help you?B. What do you want?C.Who is that calling?3.一We would like to place an order for some of your C&. Z desk units.A. Certainly,we keep a large supply in stockB. Delivery dates depend on your locat ionC. We recommend payment by letter of credit4.-I think a bus stop advertisement is a very wise chance to promote our products.A.0ur products are popular.B. You said it.C.I don' t like advert i sement.5. - Then,what kind of music are you going to have in the background?A. This is obviously too heavy. People won't be able to carry it.B. We' d better use light ones. They make the audience feel comfor table.C. Our main goal is to establish our brand name among our target audience.二、词汇与结构(每小题2分,共30分)6-20题:阅读下面的句子,从三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上。

商务英语听说期末考试复习题及参考答案

商务英语听说期末考试复习题及参考答案

商务英语听说 --复习资料一、词汇测试题1、 (6) reimbursementA. to chargeB. to pay back esp. moneyC. to claim for damagesD. to ask for参考答案: B2、 (4) to withholdA. to offer something for a decisionB. to have a particular right to doC. to put something in a particular orderD. to refuse to give or to keep back参考答案: D3、 (8) put forwardA. to arrange for somethingB. to come on somethingC. to put on an eventD. to suggest an idea for consideration参考答案: D4、 (5) to scheduleA. to take on responsibilityB. to trust in someoneC. to bring in a consultantD. to list or state details参考答案: D5、 (9) to boostA. to take back or to removeB. to refuse to giveC. to become less in number or smallerD. to improve or increase参考答案: D二、词汇测试题1、该组有10个商务英语英文词或词组,下面均有汉语词或词组来进行解释,请将正确项选出,要求英汉转换意义准确,符合商务英语规范。

(1) sub-standardA. 不合标准的B. 标准化的C. 附属的标准D. 次品参考答案: A2、 (10) bull marketB. 牛市C. 集市D. 证券市场参考答案: B3、 (6) security centerA. 证券交易中心B. 期货中心C. 保险中心D. 保障中心参考答案: A4、 (5) It is proposed thatA. 可能会…B. 最好会…C. 应该是…D. 必定会…参考答案: C5、 (9) in principleA. 适用于B. 主要来讲C. 原则上D. 规定参考答案: C三、完形填空题1、 WTO It is well known that the World Trade Organization (WTO) is the only international organization(1) with the global rules of trade between notions. Its main function is to ensure that trade flows as smoothly as possible. It was founded in 1993 by the Final Act that concluded the Urugudy Round of multilateral negotiations under the General Agreement on Tariffs and Trade(GATT), which it (2), and exists to administer and police the 28 free-trade agreements, oversee world trade practices, and adjudicate trade disputes. It began its operation on January 1, 1995, with its general council (3) 76 member states; by early 1999 it numbered 134 members. The result of it is to make a more prosperous, peaceful and accountable economic world. Decisions in the WTO are typically by (4) among all member countries and they are ratified by members’ parliaments. Trade friction is channeled into the WTO’s dispute settlement process where the focus is on interpreting agreements and commitments, and how to ensure that countries’ trade policies(5) with them. That way, the risk of disputes spilling over into political or military conflict is reduced. By lowering trade barriers, the WTO’s system also breaks down other barriers between peoples and nations. At the heart of the system-known as the (6) trading system-are the WTO’s agreements, negotiated and signed by a large majority of the world’s trading nations, and (7) in their parliaments. These agreements are the legal ground-rules for international commerce. Essentially, they are contracts, guaranteeing member countries important trade rights. They also bind governments to keep their trade policies within agreed limits to everybody’s benefit. The agreements were negotiated and signed by governments. But their purpose is to help producers of goods and services, exporters and importers conduct their business. The goal is to improve the welfare of the peoples of the member countries. The past 50 years have seen an (8) growth in world trade. Merchandise exports grew on average by 6% annually. Total trade in 1997 was 14 times the level of 1950. GATT and the WTO have helped to create a strong and prosperous trading system contributing to (9)growth. The system was developed through a series of trade negotiations, or rounds, held under GATT. The first rounds dealt mainly with tariff reductions but later negotiations included other areas such as anti-dumping and non-tariff measures. The latest round - the 1986-84 Uruguay Round - led to the WTO’s creation. Decisions are made by the entire membership. A majority vote is also possible but it has never been used in the WTO, and was extremely rare under the WTO’s (10), GATT. The WTO’s agreements have been ratified in all members’ parliaments. 1.A. dealingB. communicatingC. complyingD. confirming参考答案: A2、A. concludingB. comprisingC. competing参考答案: B3、A. presentedB. unprecedentedC. supersededD. sustained参考答案: B4、A. rolledB. ratifiedC. checkedD. issued参考答案: B5、A. consensusB. commentC. commitmentD. component参考答案: A四、语境意义题1、 When did humans first arrive at the concept of money? What conditions spawned it? And how did it affect the ancient societies that created it? Until recently, re- searchers thought they had the answers. (1)(____). But few see the matter so simply now. With evidence gleaned from such disparate sources as ancient temple paintings, clay tablets, and buried hoards of un- coined metals, researchers have revealed far more ancient money: silver scraps and bits of gold, massive rings and gleaming ingots. (2)(____).There, they suggest, wealthy citizens were flaunting money at least as early as 2500 B.C. and perhaps a few hundred years before that. "There's just no way to get around it," says Marvin Powell, a historian at Northern Illinois University in De Kalb. "Silver in Mesopotamia functions like our money today. It's a means of exchange. People use it for a storage of wealth, and they use it for defining value." Many scholars believe money began even earlier. ‘My sense is that as far back as the written records go in Mesopotamia and Egypt, some form of money is there,’ observes Jonathan Williams, curator of Roman and Iron Age coins at the British Museum in London. "That suggests it was probably there beforehand, but we can' t tell because I we don't have any written records." Just why researchers have had such difficulties in uncovering these ancient moneys has much to do with the practice of archeology and the nature of money itself. Archeologists, after all, are the ultimate Dumpster divers: they spend their careers sifting through the trash of the past, ingeniously reconstructing vanished lives from broken pets and dented knives. (3)(____)Money doesn't always come in the form of dimes and sawbucks, even today. As a means of payment and a way of storing wealth, it assumes many forms, from debit cards and checks to credit cards and mutual funds. The forms it took in the past have been, to say the least, elusive. From the beginning, money has shaped human society. It greased the wheels of Mesopotamian commerce, spurred the development of mathematics, and helped officials and kings rake in taxes and impose fines. (4)(____). "If there were never any money, there would never havebeen prosperity," says Thomas Wyrick, an economist at Southwest Missouri State University in Springfield, who is studying the origins of money and banking. "Money is making all this stuff happen." Ancient texts show that almost from its first recorded appearance in the ancient Near East, money preoccupied estate owners and scribes, water carriers and slaves. In Mesopotamia, as early as 3000 BC, scribes devised pictographs suitable for recording simple lists of concrete objects, such as grain consignments. (5) (____).参考答案: E※B※F※C※A五、形式主义类题1、贵公司可能注意到了原材料价格的上涨趋势,种种迹象表明这种趋势将持续下去。

商务英语期末试题及答案

商务英语期末试题及答案

商务英语期末试题及答案一、选择题(每题2分,共20分)1. What is the most common method of payment in international trade?A. CashB. Letter of CreditC. ConsignmentD. Barter答案:B2. Which of the following is not a function of a sales contract?A. To define the terms of the saleB. To serve as a legal documentC. To increase the sales volumeD. To specify the rights and obligations of the parties答案:C3. In business negotiations, what is the purpose of making a counteroffer?A. To reject the initial offerB. To show interest in the dealC. To indicate a willingness to compromiseD. To end the negotiation答案:C4. What is the meaning of "FOB" in international trade terms?A. Free On BoardB. Freight On BoardC. Full OverloadD. Forward Operating Base答案:A5. Which of the following is a benefit of using a franchise business model?A. Complete control over the businessB. Reduced risk due to established brand recognitionC. The ability to set your own pricesD. No need to follow the franchisor's business system答案:B6. What is the primary role of a business plan?A. To secure financingB. To provide a detailed roadmap for the businessC. To advertise the businessD. To serve as a legal document for the business答案:B7. In the context of business, what does ROI stand for?A. Return on InvestmentB. Risk of InvestmentC. Rate of InterestD. Revenue of Income答案:A8. What is the main difference between a sole proprietorship and a partnership?A. The number of ownersB. The type of business activitiesC. The legal structureD. The level of liability答案:A9. Which of the following is an example of a tangible asset?A. A brand nameB. A patentC. A piece of machineryD. A customer database答案:C10. What is the term used to describe the process of exchanging goods or services for other goods or services without using money?A. BarterB. TradeC. ExchangeD. Commerce答案:A二、填空题(每空1分,共10分)1. The term "B2B" stands for __________, which refers to business transactions between two businesses.答案:Business to Business2. In a business context, "SWOT" analysis stands for Strengths, Weaknesses, Opportunities, and __________.答案:Threats3. The process of evaluating a potential investment's profitability is known as __________ analysis.答案:Financial4. A __________ is a document that outlines the terms and conditions of a sale between a buyer and a seller.答案:Invoice5. The concept of "just-in-time" (JIT) inventory managementis often associated with the __________ production system.答案:Lean6. When a company's net income is divided by its total assets, the result is the __________ ratio.答案:Return on Assets (ROA)7. The __________ is the process of identifying and understanding the needs and wants of a target market.答案:Market Research8. A __________ is a type of contract where the ownership of goods is transferred to the buyer upon payment.答案:Sales Contract9. The term "due diligence" refers to the process of__________ before making a business decision.答案:Careful investigation10. In marketing, "4Ps" stands for Product, Price, Place, and __________.答案:Promotion三、简答题(每题10分,共20分)1. Explain the concept of "Net Present Value" (NPV) and its importance in investment decisions.答案:Net Present Value (NPV) is the difference between the present value of cash inflows and the present value of cash outflows over a period of time. It is used to analyze the profitability of an investment or project. NPV is important because it provides a method to compare the value of different investments, taking into account the time value of money. A positive NPV indicates that the investment is expected to generate more cash than the cost, making it a potentially profitable opportunity.2. Describe the role of a "Board of Directors" in a company.答案:A Board of Directors is a group of。

商务英语期末考试试题

商务英语期末考试试题

商务英语期末考试试题一、选择题(每题2分,共20分)1. The term "B2B" refers to:A. Business to BusinessB. Business to ConsumerC. Business to GovernmentD. Consumer to Consumer2. Which of the following is not a function of a business plan?A. To attract investorsB. To guide the company's operationsC. To provide a detailed financial forecastD. To serve as a marketing tool for the company3. In international trade, the term "FOB" stands for:A. Free On BoardB. Freight On BoardC. Full Ownership BroughtD. Final Offer Before4. Which of the following is an example of a non-tangible product?A. A bookB. A software programC. A carD. A painting5. The process of evaluating the potential risks and returns of an investment is known as:A. BudgetingB. ForecastingC. Risk assessmentD. Profit analysis6. What does "ROI" commonly stand for in business?A. Return on InvestmentB. Risk of InvestmentC. Revenue of IncomeD. Rate of Increase7. A SWOT analysis is used to identify:A. The strengths, weaknesses, opportunities, and threats of a businessA. The strengths, weaknesses, opportunities, and targets of a businessB. The strengths, weaknesses, opportunities, and tactics of a businessD. The strengths, weaknesses, opportunities, and trends of a business8. Which of the following is a type of financial statement?A. Balance sheetB. Cash flow statementC. Income statementD. All of the above9. The term "due diligence" in business refers to:A. The process of verifying all financial records before a transactionB. The process of conducting market researchC. The process of negotiating the terms of a contractD. The process of conducting a SWOT analysis10. In the context of business, "synergy" refers to:A. The combined effect of two or more agents that is greater than the sum of their individual effectsB. The process of merging two companiesC. The ability of a company to operate independentlyD. The process of reducing costs by eliminating redundancies二、填空题(每题1分,共10分)11. The process of identifying, analyzing, and mitigating potential risks in a business is known as _______ management.12. A company's _______ is the total value of its assets minus the value of its liabilities.13. The acronym "M&A" stands for _______ and Acquisition.14. The _______ is the rate at which a company can convertits inventory into cash.15. In a business context, "scalability" refers to theability of a company to _______ its operations.16. A _______ is a document that outlines the terms andconditions of a transaction.17. The _______ is the process of determining the price at which a product or service is sold.18. A _______ is a type of investment that is not easily converted into cash.19. The _______ is the difference between the cost of goods sold and the selling price of the goods.20. A _______ is a type of contract where the seller retains ownership of the goods until certain conditions are met.三、简答题(每题5分,共15分)21. Explain the difference between a sole proprietorship anda partnership in terms of ownership and liability.22. What are the key components of a business plan, and why are they important?23. Describe the process of conducting a market analysis fora new product launch.四、论述题(每题15分,共30分)24. Discuss the importance of cultural awareness in international business and provide examples of how it can impact negotiations and business relationships.25. Analyze the impact of technological advancements on the global business environment, focusing on e-commerce and digital marketing.五、案例分析题(共25分)26. Case Study: "GreenTech Innovations" is a startup company that has developed a revolutionary solar panel technology. The company is now looking to expand its operations and is considering various options for funding, including venture capital, bank loans, and crowdfunding. Discuss the advantages and disadvantages of each funding option and recommend the most suitable option for GreenTech Innovations, providing a rationale for your recommendation.注意:请在规定时间内完成试题,确保答案的准确性和完整性。

商务英语期末考试题及答案

商务英语期末考试题及答案

商务英语期末考试题及答案一、选择题(每题2分,共20分)1. Which of the following is NOT a common business practice?A. Negotiating contractsB. Attending business meetingsC. Watching TV during work hoursD. Networking2. The term "due diligence" refers to:A. The process of making coffeeB. The process of thoroughly investigating a businessC. The process of paying billsD. The process of filing taxes3. What does "B2B" stand for in business?A. Business to BusinessB. Business to ConsumerC. Business to GovernmentD. Business to Environment4. In a business context, "ROI" stands for:A. Return on InvestmentB. Risk of InvestmentC. Rules of InvestmentD. Revenue of Investment5. What is the purpose of a SWOT analysis in business?A. To analyze the strengths and weaknesses of a companyB. To analyze the strengths and opportunities of a companyC. To analyze the weaknesses and threats of a companyD. All of the above6. The term "blue chip" is used to describe:A. A high-quality, stable companyB. A new, innovative companyC. A company that is struggling financiallyD. A company that is environmentally friendly7. What does "IPO" stand for?A. International Product OfferingB. Initial Public OfferingC. International Product OrderD. International Product Operation8. Which of the following is a form of non-verbal communication in business?A. EmailB. Body languageC. Phone callD. Memo9. The acronym "PEST" in business analysis stands for:A. Political, Economic, Social, and TechnologicalB. Product, Equipment, Service, and TechnologyC. Plan, Execute, Strategy, and TechnologyD. Performance, Evaluation, Strategy, and Tactics10. What is the primary goal of a marketing strategy?A. To increase market shareB. To decrease costsC. To reduce competitionD. To decrease the company's workforce答案:1. C2. B3. A4. A5. D6. A7. B8. B9. A 10. A二、填空题(每空1分,共10分)11. The process of exchanging goods or services for money is known as _________.(交易)12. A company's _________ is its most valuable asset.(品牌)13. The term "synergy" refers to the concept that the whole is greater than the sum of its parts, which is often used in _________.(商业合并)14. In business, a "prospect" is a potential _________.(客户)15. A "feasibility study" is conducted to determine the_________ of a project.(可行性)16. The acronym "R&D" stands for _________ and Development. (研究)17. A "balance sheet" is a financial statement that providesan overview of a company's _________.(财务状况)18. "E-commerce" refers to the buying and selling of goods or services using the _________.(互联网)19. "Outsourcing" is the practice of hiring another company to perform _________.(任务)20. The term "intellectual property" refers to creations of the mind, such as inventions, literary and artistic works, designs, and symbols, names, images, and _________.(品牌)答案:11. 交易 12. 品牌 13. 商业合并 14. 客户 15. 可行性 16. 研究17. 财务状况 18. 互联网 19. 任务 20. 品牌三、简答题(每题5分,共20分)21. Explain the concept of "branding" in business.品牌在商业中的概念是指通过名称、术语、标志、设计、符号或任何其他特征来区分一个公司的产品或服务。

商务英语期末考试试题

商务英语期末考试试题

商务英语期末考试试题测试11. 贵公司是专营工艺品出口的吗,Are your company specialized in the export of handicrafts?2. 你们的还价偏低,我们无法接受。

Your counteroffer is so low that we can’t accept.或 I appreciate your counteroffer but find it too low to accept.3. 根据你们的建议,我们已经改进了内包装,以适合你方市场消费者的需要。

According to your advisement, we have made much improvement in the inner packing in order to meet customers’ requirements in your market.4. 你们能给我们报一万双男式皮鞋,二00九年一月份交货的实盘吗,Would you let us have your most favourable firm offers ofJanuary,2009 for 10,000 pair of men’s leather shoes?5. 你们一定要在交货期前三十天把信用证开到我方,以便做好必要的安排。

Your L/C must reach us one month before the time of shipment so that we can make necessary arrangement. 6. 关于价格问题,我认为在购买商品时,应该考虑的不仅是价格,还有品质。

我们的产品质量一向是很好的,价格也是有竞争性的。

无论如何,我们有诚意与你们做生意,希望你们还个价吧。

About the matter of price, I think when we buy some products, we should take into consideration not only the price but also the quality. Our products are well with quality and competitive price. Well, anyway,we are sincere in our wish to do business with you .Let’s have your counter offer.7. 考虑到我们之间长期友好的贸易关系,我们准备把折扣提高到10%。

商务英语期末试题与答案

商务英语期末试题与答案

1、FOB(Free On Board):船上交货:船上交货2、 CIF(Cost 、 Insurance and Freight):成本、保险费加运费:成本、保险费加运费3、L/C :信用证(Letter of Credit ,L/C )4、B/L :提单(Bill of Lading,B/L )5、D/P ,Documents against Payment 付款交单付款交单付款交单 6、 D/A 全称为documents against acceptance 承兑交单承兑交单Translate the following Chinese into English:1. 请随时向我方报告下列货物的最新价格。

Please keep us informed of the latest quotation for the following items. 2. 我方打算按照当前的国际市场价格给你报个价。

We are prepared to give you a quotation which is based upon the prevailing international market price.3. 很遗憾,我们的价格与你方还盘之间的差距太大。

I ’m sorry the difference between our price and your counteroffer is too wide.’m sorry the difference between our price and your counteroffer is too wide.4. 能不能互相让步我想我们双方都坚持自己的价格是不明智的。

How about meeting each other half way? I don’t think it wise for either of us to insist on his own price.5. 我们不能做这笔交易因为卖方提价百分之五并降低数量百分之二十五。

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2009-2010学年第二学期《剑桥商务英语》期末考试(08商英1、2)PART ONE (10)Read this text about electrical power in Canada.Choose the best sentence from the list A-I to fill each of the blanks.For each blank (1-5) mark one letter (A-I) on your Answer Sheet.De not mark any letter twice.One answer has been given as an example.ELECTRICITY : WEALTH , MONEY , POWERCanadian industries have prospered for more than a century on the country's abundance of cheap, reliable electrical power...example...In fact, Canada consumes more electricity on a per person basis than any country except for Norway...1... Electricity is a significant source of export income for Canada...2...But in the 1970s, Canadian exports rose sharply to address the U. S. demand for cheaper and more reliable.In 1985, exports of Canadian electrical power reached 1,400 million US dollars electricity exports account for more than 60% of Canada's balance of trade.Domestically, Canada continues to generate electrical power, primarily from water ...4...Exports of electricity are now subject to forces far beyond the control of utility managers...5...Example: BA. Besides, electricity from coal and nuclear is 50/00 to 75/00 cheaper than many other industrial nations.B. Generated primarily by water, our power supplies have attracted and supported energy-intensive industries such as mining.C. It also ranks among the top three electricity producers in the world, behind the U. S. and Russia.D. Next to electricity, Canadian paper exports came to 900 million US dollars every year in the 1960s.E. Two large nuclear power plants began to generate electricity.F. Since then, electricity' exports have declined but they have continued to exceed 700 million US dollars.G. Environmental and trade policies all influence electrical production and trade.H. Canada and the U. S. imported and exported power in almost equal measures after 1901.I. therefore, the Canadian government has little influence on these forces.PART TWO (20)Questions 6-13Read this text about south Korea's economic development, and answer the questions that follow.The Koreans see the Seoul Olympics as a chance to show their rapid progress. The Tokyo Olympic Games in 1964 served the same purpose for a developing Japan. Within 13 years, according to a detailed development plan, Korea is determined to be among the world's ten largest trading nations, up from the 13th now.1. Much of the economy's development in recent years comes from what Korean leaders call the three blessings-lower oil prices, lower world wide interest rates, and a currency that is weak against the Japanese yen. The Korean won is closely2009-2010学年第二学期《剑桥商务英语》期末考试(08商英1、2)most important. When its value drops against the Japanese yen, the Korean won went down too. Since September 1985 the won has decreased about 40% against the yen, giving Korea a huge advantage over Japan in the U.S. market.2. The Koreans made good use of this advantage, pouring 40% of their exports into America. When the U.S. responded with tough protectionism talk, they pretended to be surprised and angry. The Koreans still see themselves as relatively poor dependents of the U.S. and take American protectionism as betrayal by a big brother. They are right. The Korean economy is only 6% of Japan's. Tall buildings in Seoul resemble those in Tokyo, but the Korean capital is full of narrow streets and poor houses like a village. In the countryside some 20% of home lack running water. Moreover, Korea has a heavy defense burden as well as that big foreign debt.3. And Korea has suffered set tacks before. In the 1970s the government supported heavy industry, creating some big enterprises. The Treasury Ministry is still quietly supporting some ill shipping and overseas companies. Meanwhile the government does not know how to set up wining industries.4. the Koreans are also quick to point out that their 7.1 billion trade surplus with the U.S. is just 4% of the total American trade deficit. Japan account for 35%. In the U. S. the Koreans are competing with Japanese not American. They complain that U. S. protectionism punishes them for Americans' lazy work habits and drug abuse. They say the union rules have ruined U. S. competitiveness.Questions 6-9For questions 6-9, choose the correct title for each paragraph for the box below.For each paragraph (l-4) mark one letter (A-G) on your Answer Sheet.De not mark any letter twice.6. Paragraph 1 ...7. Paragraph 2 ...8. Paragraph 3 ...9. Paragraph 4 ...A. Economy's developmentB. Lessons from the pastC. Korean products in U. S. marketD. Exports into AmericaE. Favourable economic backgroundF. Trade surplusG. Disadvantageous factorsQuestions 10- 13Using the information in the text, complete each sentence 10-13, with a phrase from the List below (A-G) .For each sentence (10-13) mark one letter (A-G) on your Answer Sheet.2009-2010学年第二学期《剑桥商务英语》期末考试(08商英1、2)Do not mark any letter twice.10. For the Japanese, the Tokyo Olympic Games was regarded...11. the Koreans think of the U. S. protectionism...12. the recent economic development of south Korea is due...13. the Japanese trade surplus accounts...A. to have three advantages.B. among the ten biggest countries in foreign trade.C. for thirty-five percent of the total American trade deficit.D. as an exhibition of rapid economic growth.E. against the Japanese currency.F. of narrow streets and poor houses.G. as cheating a little brother.PART THREE (10)Complete the sentences about business crises using the words in the box.fight collapsed damaged cost hit14. Share prices last night following the US political crisis.15. The retail sector was hard when interest rates went up against this month.16. Enron’s reputation was after the allegations of financial malpractice.17. The salmonella incident the poultry industry millions in lost sales.18. UK banks will back after online fraud chaos.PART FOUR (20)Questions 19-38Read this news.Choose the best word to fil1 each gap.For each question (19-39) mark one letter (A ,B ,C or D) on your Answer Sheet.Children find meanings in their old family tales.When Stephen Guyer’s three children were growing up, he told th em stories about bow his grandfather, a banker, 19 all in the 1930s, but did not lose sight of what he valued most. In one of the darkest times 20 his strong-minded grandfather was nearly 21 , he loaded his family into the car and 22 them to see family members in Canada with a 23 ,“there are more important thins in life than money. ”The 24 took on a new meaning recently when Mr. Guyer downsized to a 25 house from a more expensive and comfortable one. He was 26 that his children ,a daughter, 15, and twins, 22, would be upset. To his surprise, they weren’t 27 , their reaction echoed (共鸣)their great-grandfather’s. What they 28 was how warm the people were2009-2010学年第二学期《剑桥商务英语》期末考试(08商英1、2)in the house and how 29 of their heart was accessible.Many parents are finding family stories have surprising power to help children 30 hard times. Storytelling expects say the phenomenon reflects a growing 31 in telling tales, evidenced by a rise in a storytelling events and festivals.A university 32 of 65 families w ith children aged from 14 to 16 found kids’ ability to 33 parents’ stories was linked to a lower rate of anger and anxiety.The 34 is telling the stories in a way children can 35 . We’re not talking here about the kind of story that 36 , “When I was a kid, I walked to school every day uphill both ways, barefoot in the snow. ” Instead, we should choose a story suited to the child’s 37 , and make eye contact (接触)to create “a personal experience”,. We don’t have to tell children 38 they should t ake from the story and what the moral is . ”19. A. missed B. lost C. forgot D. ignored20. A. when B. while C. how D. why21. A. friendless B. worthless C. penniless D. homeless22. A fetched B. allowed C. expected D. took23. A. hope B. promise C. suggestion D. belief24. A. tale B. agreement C. arrangement D. report25. A. large B. small C. new D. grand26. A. surprised B. annoyed C. disappointed D. worried27. A. Therefore B. Besides C. Instead D. Otherwise28. A. talked about B. cared about C. wrote about D. heard about29. A. much B. many C. little D. few30. A. beyond B. over C. behind D. through31. A. argument B. skill C. interest D. anxiety32. A. study B. design C. committee D. staff33. A. provide B. retell C. support D. refuse34. A. trouble B. gift C. fact D. trick35. A. perform B. write C. hear D. question36. A. means B. ends C. begins D. proves37. A. needs B. activities C. judgments D. habits38. A. that B. what C. which D. whomPART FIVE (40)One of your important customers and his client suffered food poisoning at your restaurant recently. They write a letter of complaint. Now you need to write a letter of apology from the restaurant management, including the information below. Apologize for the poor service2009-2010学年第二学期《剑桥商务英语》期末考试(08商英1、2)Accept full responsibilityOffer a complementary dinner for two。

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