高中英语书面表达应用文写作指导——投诉信
英语作文万能模版范例（三）投诉信
英语作文万能模版范例（三）投诉信第一篇：英语作文万能模版范例(三)投诉信英语作文万能模版范例（三）投诉信Directions:Write to the head of a train, and complain about its bad services.Dear Sir or Madam, As a regular passenger of your train, I am completely disappointed to find that the service you provide is far from satisfactory.Therefore, I am writing this letter to draw your attention to the matter in the hope that the present situation will be much improved.As we all know, punctuality is essential to the railway service.However, the train is delayed from time to time, which brings me much trouble and inconvenience.Worst of all is the bad manners of your stewards and stewardesses.From their services, we can not understand the saying: “The customers are the god.”I believe you will take this matter into serious consideration and give a satisfactory reply as soon as possible.At the same time, I sincerely hope that you will review your management system.I would be glad to see improvements in your railway service.第二篇：英语作文投诉信complaintJuly 30,2013 Dear manager：As a part-time employee，I feel sorry to trouble you.But I am afraid that I have to talk with you about my salary.I think there is a mistake about my pay for the work on summer holiday.It had promised that I would receive ＄2000 a month for this job.However ,I just got ＄1800 after a month hard work.I don’t know what happened.I always try my best to do the best oneamong those employees and never violate the company’s rules since I come here.Therefore I hope you can give me a reasonable explanation , otherwise you have to return me another ＄200.It would be appreciated that if you can deal with this within 3 days.Yours sincerely Li Ming第三篇：英语作文——投诉信投诉信： Dear sir/madam, I regret to have to complain about the quality problems of the cloth ordered from you company on 26th September.On checking the new cloth received, I find that one of the sleeves has heavily faded, and it is quite different from your sample one.Although it only costs two hundred yuan, I still give it back to you inspection and I shall be glad if you can let me know the cloth can be changed as I expect.I am looking forward to the new arrival of my cloth.Yours truly, mmm第四篇：英语作文投诉信I don’t like to trouble you but I’m afraid that I have to make a complaint about your bad delivery service.I’ve placed an order for two best-selling books the other day on your website.And they are expected to arrival three days ago.However, there still shows no sign of their arrival today, which did bring many inconveniences to me.A reading activity is being held nowadays in our class.And the books on your website are spoken highly of among my classmates and they are thought to be more original.That’s why I came to your website.Out of my expectation, it turned out to be real a disappointment.Because of the delay, I’m not able to fully involved in the class and it is embarrassing to attend the class without a proper book.It does bother me in some ways about my study.Besides, it also takes time to tr ack the shipping status.What’s more, it spoils my trust in your website and it may also do harm to your fame.Could youplease urge the express company to speed the delivery up? I do hope the delivery service of you can be much improved as soon as possible.Thank you for your time and kind consideration.I’d appreciate it if you could consider my complaint seriously.I’m looking forward to your reply.Wish your website development! 第五篇：英语作文投诉信Dear Sir or Madam，I am writing toyou formaking a complaint about the mobile phone that I purchased from your companyat the price of 5800 Yuan 5 months ago.It was lessthan a week after I used this phone that I found it turned off sometimes when I was using.I maintained it several times but it still didn’t work well.Turning offsometimes has affected my normal life which mademe lose all of my clients’ information.I’d like to get my refund or replace a new mobile phone.Thank you for your consideration.I’m looking forward to your reply.Yours sincerelyCorgi。
高考英语作文应用文指导---第11讲 投诉信
高考英语作文应用文指导---第11讲投诉信1．投诉信的基本结构投诉信通常是写给厂家、商店、消费者协会、报界或上级主管部门等，揭发低劣的产品质量、糟糕的服务态度，抱怨不应出现的情况或问题等，并请求解决这些问题的信件。
写投诉信要实事求是地把问题讲清楚，态度要冷静客观，要有礼貌，不能恶语伤人。
投诉信一般包括三个部分，具体内容如下。
首段：自我介绍，表明投诉的原因。
主体段：说明投诉的问题以及具体解决方案。
结尾段：希望重视，期待回复。
2．常用表达开头常用语：(1)I am writing to complain about…我写信是为了投诉……(2)I am writing to express my dissatisfaction/disappointment…我写信是为了表示我对……的不满/失望。
(3)I am writing to inform you that I find…unsatisfactory.我写信是为了告诉您，我发现……令人非常不满意。
描述问题和提出解决的要求/建议/想法常用语：(1)…didn't/can't work/function properly.……无法正常工作/运行。
(2)There is something wrong with the………有一些问题。
(3)I have been pleased with your services for years, but now I feel very disappointed.多年来我一直很满意你们的服务，但现在我非常失望。
(4)I suggest that you look into this matter immediately and deal with it quickly and properly. 我建议你立即调查这件事并迅速正确地处理好。
(5)I would like to draw your attention to the problem.我想让您对这个问题引起注意。
高考英语应用文写作—抱怨信投诉信【解析+模板+范文】
应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：1.投诉内容。
一般放在信的开头。
常用的表达法有：I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought...2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有：When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。
常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...二、具体细节①首段：注意客观礼貌a. 自我介绍;b. 引出投诉内容c. 表明目的要求。
高三英语二轮复习应用文写作之投诉信讲义
高三统测小作文（投诉邮件）假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。
为此，你决定向该公司的客服进行投诉，内容包括：1. 网页设计不合理；2. 退款不及时;3. 希望问题尽快得到解决。
分析过程：体裁：投诉信【邮件】主要时态：投诉内容：客观事实 do、does，事情经过did人称：3 1注意：需要掌握专业词汇：与购票、网站界面设计、退款等相关的专业词汇。
需要语气控制：在投诉时表达不满，同时又需要保持礼貌性，需要在词语选择和句式结构上找到平衡。
文章框架分析第一段：介绍自己+引出难题第二段：描述具体问题+对自己影响第三段：表达期待或者问题尽快解决+感谢处理-------------------------------------------------------------------------------------------------------第一段相关词汇或者短语客户服务部：Customer Service Team邮件开头问候语：I hope this email finds you well.电影票：movie tickets通过你们的网站via your website购买 purchase经历麻烦事 experience difficulties第一段组成1）问候语2）介绍自己+概述什么情况下遇到麻烦事翻译下面句子。
我是李华，最近当我试图通过你们网站买电影票的时候遇到了难题。
【while 引导的主从句】My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.开头其他表示方式【背诵】问候语，我想让你注意一个重要的问题，一个我最近在你们的服务/产品中遇到的问题。
I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.我写这封信是为了正式解决一个关于最近购买/使用[产品/服务]的体验的问题，不幸的是，它并没有达到预期的标准。
高中英语作文投诉信模板及范文
高中英语作文投诉信模板及范文英语作文是对学生综合能力考核最彻底的一类题型,对单词的掌握、对语法的熟悉程度、谴词造句的能力都会在写作文的水平中体现的一览无余。
下面，是店铺为你整理的高中英语作文投诉信模板及范文，希望对你有帮助!高中英语作文投诉信模板及范文篇1Dear manager,你好经理：I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.我写这封信给你是为了投诉昨天下午我在你店购买的电脑。
那台电脑有问题。
这让我非常不开心。
The computer cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.我把它拿到办公室后电脑不能正常关机。
我点击关闭按钮，这机器似乎没有响应。
它让我很恼火。
It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.很明显的在你卖给我之前你没有仔细检查电脑。
高中英语作文万能模板：投诉信
高中英语作文万能模板：投诉信模板一假设你是李华，你在5月2日去一家商店买衣服。
当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让她帮忙，她说你找不到就说明没有。
你对这位服务员的服务态度十分不满，并写信向该商店的`销售经理投诉该服务员。
注意：1、词数120左右;2、信的开头和结尾已为你写好，但不计入总词数;3、可适当增加细节，以使行文连贯。
范文：May 5, 2006Dear Sales Manager,This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store did n’t have it, and that I needed to look somewhere else.I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.模板二投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。
高三英语一轮复习应用文写作训练+投诉信+讲义
投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。
在语言方面，要注意把握分寸，要公平、公正。
投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。
2. 投诉的具体原因。
3. 希望得到的结果。
首段句型:1.我写信是投诉关于……I am writing to complain/make a complaint about…第二段句型：1.我对……不满意有一些主要原因。
首先，……更糟糕的是，……最后，……There are some main reasons why I am not content/satisfied with…. To beginwith, …What’s worse, …Last but not least, …2.为了改善这种情况，我建议你......。
To improve the situation, I suggest that you should…(解决方法).3.我真诚地希望你能改善你们的服务/产品，以及采取恰当的措施防止类似事件再次发生。
I sincerely hope you can better improve your service/product and take proper measures to prevent such mistake arising again in the future.第三段句型：你若能尽快给我一个满意的答复，我将感激不尽。
I would appreciate it if you could give me a satisfactory reply as soon as possible.模板：Dear …,I am Li Hua, one of your customers. I am writing to make a complaint about your service/product.…(事情发生的时间、地点). To my disappointment, I found some problems, which made me upset. To begin with, …(投诉原因一). What’s more, …(投诉原因二). What’s worse, …(投诉原因三), affecting ... seriously.To improve the situation, I suggest that you should…(解决方法). I sincerely hope you can better yourservice/product and that mistake won’t arise again in the future.I am really annoyed about it. I am convinced that you will take my complaints seriously.(另一种段尾表达：I would appreciate it if you could give me a satisfactory reply as soon as possible.)我是李华，你们的一位顾客。
高中英语书面表达第六章 投诉信
第六章投诉信一、投诉信的定义投诉信是写信人对产品或服务表示不满的信件。
常用于消费者的利益受损、正常生活和工作受到干扰等令人伤脑筋的事情。
写投诉信时，要注意写明投诉原委，用词要恰当。
二、投诉信的常用表达1.段首常用语1) I am writing to you to complain about ... 我写信向你投诉…2) I wish to express my dissatisfaction/disappointment about...我想表达我对___的不满/失望。
3)I’m sorry to say that I’m very unhappy about…我想说我对…感到很不开心。
4) I hate to have to say this, but… 我很不愿意说这件事，但是…2.（讲述对商品质量或售后服务不满意的地方）段中常用语1) For me this environment is very difficult to make studies and I need a quiet room. 对我来说这个环境让我很难学习，我需要一个安静的房间。
2) When we checked…, we noticed that.. 当我们检查...的时候，我们发现…3) When I took...out of the bag and examined…closely, I found…当我从袋子里取出…并仔细查看时，我发现…4) When I unpacked…and tried to use it, it didn’t work.当我打开…准备使用时，它无法使用。
3. 段尾常用语1) I believe you will take my complaints seriously and...我相信你会认真对待我的投诉，并且。
2) I hope you will give due attention to this matter.希望你能对此事给予足够的重视。
高中英语投诉信
高中英语投诉信2022高中英语投诉信范文（精选8篇）高中英语投诉信篇1Dear Sir,With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely,(Signature)高中英语投诉信篇2Dear Mr. Manager,I'm writing to complain about the poor quality of shoes in your store. One month ago I bought a pair of shoes from your store. It wears well as I like.However, it was broken in less than a month. It disappointed me much.I choose to complain to you because I'm sure you will be able to take back the shoes and pay an indemnity.Yours faithfullyTom高中英语投诉信篇3Dear Manager,I bought a cellphone SQ200 from the The First Department Store several days ago and found that I can't take pictures and send or receice messanges because of the malfunction of the phone.Would you please check the cellphone and replace a new one for me or refund the payment.I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated. Best wishes,Wang Hua高中英语投诉信篇4Dear Sir or Madam，I used to be a faithful customer of your shopping center for the past years and most of the time i enjoy my experiences of shopping here.However，today i wae irritated by one of your salesman.Today，i was trying to choose some T-shirts suitable for me，but the first several T-shirts i tried were not my style.Therefore，i ask him if there are more ones that can be recommended by him.Unexpectedly，he was so impatient and said rudely，"How do i know what you like".I was hurt.With this letter，i hope i can draw your attention to the flaws in your sales service，which should be improved immediately.Yours sincerelyLi Ming高中英语投诉信篇5Dear sir/madam,We bought the SQ200 cellphone from your company several days ago and found that we can not take pictures and send or receice messanges because of the malfunction which couses us great inconvient.Would you please check the cellphone and replace a new one for us or get a refound for this.I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.Best wishesYours sincerelyWang Hua高中英语投诉信篇6Dear manager,June 10th, I bought a TV set in your store adn it was broken in a week.I made a phone call to the service centre in your store. They said that they would make contact to the manufacturer of the TV set and they would come and fix it as soon as possible. But a week passed,no one come to fix the TV. Due to the bad service, I want to return the TV and get my money back.I hope I can get an answer from you soon.yours,Wang Dajun高中英语投诉信篇7Dear mr. russell:I just bought the book great expectations from a major foreign website. However, I discovered some problems about this book when I received it. There's something wrong with the book's binding.The pages are not in order and it's easy to be scattered. I would like for you to change it to a good one and be responsible for it. I also hope that similar situations will not occur again.Please reply me as soon as posible.Sincerely,Li Hua高中英语投诉信篇8Dear Sir or Madam,I, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.The detailed problems are as follows. To begin with, there is something wrong with screen of the E-book, which has been broken deliberately or unintentionally. In addition, it does not work occasionally, which hamper using ordinarily. Most importantly, the product does not comply with your description previously both in style and faculty. Most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.Yours sincerelyLi Ming。
高三英语一轮复习闯关攻略：应用文写作升级之投诉信(必备素材,写作模版,写作训练)(原卷版)
投诉信必备素材投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾，实事求是地阐述问题发生的经过，切记不要夸大其词，指出问题引起的后果，提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式，具体写作步骤如下：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
能力提升词汇表达1. complain about 抱怨2. trouble 麻烦,问题,因难3. attention 注意,关注4. demand 要求5. declare a refund 要求退款6. insist 坚称;坚决要求7. investigate 查明;调查8. bother 烦扰,打搅;9. annoying 恼人的,讨厌的10. unsatisfactory 不令人满意的11. express my dissatisfaction with/at 表达我对……的不满12. settle my complaint 解决我的投诉13. poor service 差的服务14. bear/stand 忍受15. solve/handle the problem解决问题16. put the blame for sth. on sb. 把某事归咎于某人17. be disappointed at/with/by/in sth. 对某事感到失望18. bitterly/deeply/terribly disappointed 非常失望19. give me a satisfactory/satisfying reply给我一个满意的答复20. take measures to do sth. 采取措施做某事能力提升句式表达1. I'm writing to make a complaint about your service. 我写信是想投诉你们的服务。
高考英语应用文写作 抱怨信投诉信【解析 模板 范文】
应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：1.投诉内容。
一般放在信的开头。
常用的表达法有：I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought...2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有：When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。
常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...二、具体细节1 / 8①首段：注意客观礼貌a. 自我介绍;b. 引出投诉内容c. 表明目的要求。
2023届高考英语写作讲义：应用文结构精讲之投诉信
2023届高考英语写作讲义：应用文结构精讲之投诉信一般投诉都是你享受某个服务或者是拿到一个产品以后产生不满意的想法，比如今天餐厅的饭没有以前好吃啊，服务员的态度没有那么礼貌呀，或者是你在网上购物买到了品控不过关的产品导致使用体验差等等。
这就是导致你写这封投诉信的原因。
但是既然是信体。
对应文体该有的礼貌还是要有的。
行文语言要客气、客观陈述文体，正确表达自己的想法，然后抱着想找到一个和平解决方案的态度去与对方进行协商交流。
一封投诉信的结构——开头段：写信目的（投诉）中间段：阐述受害细节、总述问题带来不便结尾段：提出合理建议并期待对方尽快回信Dear XXX：开头段：开门见山直接说你写信的目的是为了投诉。
①I am happy that I receive the package this morning but it is a pity that there exists something wrong with the machine.我很高兴今天早上收到包裹，但遗憾的是机器出了问题。
②I am delighted that I received the TV set this morning, but something unexpected happened and I am writing to catch your attention on it.我很高兴今天早上收到电视机，但是发生了一些意外的事情，我写信是想引起你对这件事的注意。
③I feel sorry to trouble you but I am afraid that I have to make a serious complaint about.......(你要投诉的内容)很抱歉打扰你，但恐怕我得对……提出一个严重的投诉...④I venture to write to complain about......我冒昧写信抱怨...⑤I am more than reluctant（不情愿的）to disturb you but I sincerely hope （that）you can pay attention to the fault that.....我非常不愿意打扰你，但我真诚地希望你能注意到...⑥I feel it a reluctance to write this letter to express / convey / extend my dissatisfaction / disappointment concerning / with regard to / regarding .....我不愿意写这封信来表达/传达/表达我对……的不满/失望....⑦I have to make a complaint about ... even it is a little bit interruptive to you.我得投诉...即使是有点打扰你。
高中英语书面表达应用文写作指导——投诉信
高中英语书面表达应用文写作指导：投诉信【投诉信写作思路】1.第一段：介绍自己，说明写作目的：投诉。
2.第二段：说明投诉问题、后果，并提出合理建议。
3.第三段：希望给予考虑，并期待对方尽快回复。
【范例】假定你是李华，十天前你从网上订购了一套Harry Potter，昨天才到货，且包装破损，数量不足，请就此向网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案。
注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。
Dear Sir,I am Li Hua,one of your customers,who ordered a set of Harry Potter on your website ten days ago,I’m writing to complain about this online shopping.Some details are as follows. First of all,I didn’t receive them until yesterday.Besides，much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing.In a nutshell, I am disappointed to have received such poor service, and I believe I have right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Meanwhile, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Yours，Li Hua文章亮点1.I’m writing to complain about this online shopping.我写信来投诉这一网上购物。
高中英语2024届高考投诉信写作讲解和练习
高考英语投诉信写作讲解和练习一、例题引导投诉信在高考中不常见，但模拟题却经常现身，因此对此类型作文题目，我们还是需要加强理解。
【作文题目】你是李华，两月前你从国外网站上买了一套书虫（Bookworm Series)，昨天才到货，书本质量差，缺页，印刷模糊，且客服(customer service staff)态度恶劣。
请你根据以下要点向相关部门投诉，要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案品读下列文章，了解投诉信写作句型Dear Sir or Madam,I’m Li Hua, a customer who bought Bookworm series from your website. Displeased with the quality of the books, I’m writing to convey my complaints.First of all, what disappoints me is that this set of books, not as described, are not only lacking in some pages but also printed unclearly, bringing much inconvenience to me.Worse still, your customer service staff showed a terrible attitude to me and didn’t take it seriously, which has annoyed me most.Thus, considering all factors above, it is my request that you change a new one for me or give me a full refund as soon as possible.All in all, hope you can take my complaints into account.Looking forward to a satisfactory reply.二、写作思路及句型1.自我介绍，表明身份I’m Li Hua, a customer who bought Bookworm series from your website.【句式】I’m Li Hua, 名词（做同位语）+who+动词仿写：我是李华，一个住在你们小区(the apartment complex)的交换生。
应用文书信之投诉信(写作方法+常用句式+限时训练+高分范文)
应用文书信之投诉信(Letter of Complaint)（一）投诉信结构①首段：注意客观礼貌a. 自我介绍；b. 引出投诉内容c. 表明此信目或要求。
②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a.详细说明情况，中肯提出问题；b.提出改进建议，表明希望如何解决；c.拓展题目内容，尤其要强调问题不解决所带来的后果。
③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。
a.表达强烈愿望，希望上述问题得到迅速恰当的解决；b.有时可就问题的解决限定时间；c.对有关人员的努力表示感谢；d.希望尽快得到满意答复。
（三）语言上的遣词造句第一部分：提出抱怨并表示遗憾套语：(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am terribly sorry to trouble you but I am afraid that I have to make a serious complaint.(2) 我很遗憾地告诉你投诉有关…….的事由。
I am sorry to tell you that there is a sound cause to complain about …(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.第二部分：阐述问题发生的经过套语：(1)I ordered an Oxford Dictionary of Contemporary English a week ago. Apart from the delayed delivery, many pages in the dictionary are missing and some of the pages are reversed, which are totally unacceptable to me.(2)There is a problem that the battery needs recharging after a mere 2 hours of use. As a result, I need to carry my charger with me when I go out for a day.第三部分：指出问题引起的后果套语：(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。
英语应用文写作之投诉信
英语应用文写作之投诉信英语应用文写作之投诉信【例一】Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie, IN 47300November 15, 1998General puter CorporationEngineering DepartmentP.O. Box 73219Fort Worth, TX 76108Dear Sir:With reference to our order No. W 98, the 120 puter sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the puter sets appeared to be in good condition and we accepted and signed forthem without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.Yours sincerely,(Signature)【例二】Sunny pany34 Zhon____heng RoadJinlian BuildingShanghaiSeptember 12, 2023Sales managerElegance Clothing pany45 West Street, NanjingJiangsu ProvinceDear Mr. Chang:On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Sincerely yours,Sunny LeeManager。
高中英语书面表达---投诉信Letter of Complaint
could…
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范文
• （日期） Aug. 8,2003 • Dear Sirs,（称呼）
• I am writing to complain to you about the pairs of shoes that I bought from your shop during the May Day. When I took it back home, I found there was something wrong with the shoes. As you will realize, I was extremely upset to discover all this.
about… ④First of all, …⑤Secondly, …
⑥Thirdly, … ⑦Fourthly, I hate to have to say this, but…
⑧Honestly speaking, … ⑨The focus of my complaint is … ⑩I do hope …
Yours,
Li Hua
Dear manager,
My name is Li Hua, a passenger of your airline. I’m writing this letter about your bad service.
I’m sorry to say that I’m very unhappy about your airline. First of all, your airline lost one of my bags, in which there is an important paper of our company. Secondly, my plane was one and a half hours late. You know, I had to attend an important meeting in time. Thirdly, the food on the plane was terrible. Fourthly, I hate to say this, but I think the attendants 服务 on the plane were unfriendly and impolite to me.
高中英语写作-投诉信
✓ 开头段：表明来信所要投诉的问题; ✓ 主体段：写明投诉的原因、问题的经过及产生的
结果。可以说具体的理由，也可以说问题的具体 体现方式； ✓ 结尾段：提出解决方案，不需展开，可以用类似 “如果你能...，我将十分感激”这样的表达方式。
开头段常用句型
1. I am writing to complain about... 2. I am writing to make a complaint about... 3. I am writing to express my dissatisfaction about... 4. I feel sorry to trouble you but I am afraid that I have to make
place, ____(抱怨的第一个方面). In addition, _____(抱怨的第二个方面). Under these circumstances, I find it _____(感觉) to _____(后果).
I appreciate it very much if you could _____(提出建议和请求), preferably ____(进一步的要求), and I would like to have this matter settled by ____(设定解决事情的期限).
2020高考英语书面表达-投诉信
4.写作训练a：
题目：假定你是李华，两月前你从海外代购网店订购了一套 书虫系列读物，昨天才到货，且包装破损，数量不足。请你 根据以下提示，给该店店主Bob写一封投诉信： 1．介绍购物情况；2．反应存在问题；3．提出解决问题的 方案。 注意：1．词数100左右；2．可以适当增加细节，以使行文 连贯； 参考词汇：投诉complaint；书虫系列读物Bookworm Series
6. 解决办法 n. _s_o_lu_t_io__n
7. 质量n. _q_u_a_l_it_y_
8. 订货 v._o_r_d_e_r_
9. 运行，运转v. _w__o_rk__
10. 店员,销售员n._c_l_e_r_k__ 11.维修v.__re_p_a_i_r_
12.退款n. _r_e_fu_n__d__ 13. 更换n. _re_p__la_c_e_m__e_n_t_
Para3 表达礼貌感谢:
7. 你若能尽快采取措施处理这个问题，我将感 激不尽。
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
have to make a complaint about______(投诉内容). The reason for my dissatisfaction is ______(总体介绍). In the first
place,_________ (抱怨的第一个方面). What's worse, __________ (抱怨的第二 个方面). ....
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高中英语书面表达应用文写作指导：投诉信
【投诉信写作思路】
1.第一段：
介绍自己，说明写作目的：投诉。
2.第二段：
说明投诉问题、后果，并提出合理建议。
3.第三段：
希望给予考虑，并期待对方尽快回复。
【范例】
假定你是李华，十天前你从网上订购了一套HarryPotter，昨天才到货，且包装破损，数量不足，请就此向网店客服写邮件投诉。
要点如下：
1.介绍购物情况；
2.反映存在问题；
3.提出解决方案。
注意：
1.词数100左右；
2.可以适当增加细节，以使行文连贯。
DearSir,
I amLi Hua,one of your customers,whoordereda set of Harry Potter on your websiteten daysago,I’m writing to complain about this online shopping.
Some details are as follows. First of all,I didn’t receive them until yesterday.Besides，much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse, it is not a complete set, as I found one book missing.
In a nutshell, I am disappointedto have received such poor service, andI believe I have right to ask you to deal with this problem.I hope that you eitherreturn my moneyordeliver a new set of books to me.Meanwhile, I’d like to be informed of the process of your dealing with my complaint.Looking forward to your reply.
Yours，
Li Hua
文章亮点
1.I’m writing to complain about this on line shopping.
我写信来投诉这一网上购物。
2.Some details are as follows.具体情况如下。
3.much to one’s disappointment让某人非常失望的是
4.in a nutshell 总而言之
5.deal with 处理
6. Looking forward to your reply.期待你的答复。
【投诉信常用套句】
首段常用句
1.I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to complain about...我写信是投诉......
3. I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。
正文部分
1.In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难安静地坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.大概一周前我在香港
度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
当被洗的时候，它会掉色。
现在我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).它是前天按时到的。
但是当我检查时，我发现中间有个洞。
我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.我多次拨打你们的服务电话，但它总是占线。
5. Now this problem keeps worrying me.现在这个问题一直在困扰我。
6. To improve the situation, you can take the following measures.为了改善状况，你们可以采取下面的措施。
7. Can you change a new one for me as soon as possible?你们可以尽快给我换件新的吗？
8. I insist you change a new one for me or give me a refund(退款).我坚持你们给我换件新的或者给我退款。
9. How shall I send this scarf back to you?我怎么把这条围巾寄还给你？
尾段常用句
1. Thanks for your consideration.感谢你的考虑。
2. I hope you will give due attention to this matter.我希望你给予此事应有的重视。
3. I believe you will take my complaint seriously.我相信你会认真考虑我的投诉。
4. I’ll appreciate it if my demand is met.如果我的要求被满足，我会非常感激。
5. I’m looking forward to your early reply.期待着你早日答复。