工业工程专业英语PPT(共39页)

4. ISO 9000 Series Standards
The ISO 9000 series of quality management standards was developed by the ISO to set international requirements for quality management systems in 1979.
Complete quality includes the 2 aspects: Fitness for use and conformance to specifications.
2. Quality in Manufacturing
In manufacturing, quality is an important component of all functions.
trivial：琐碎的
template：模型
workshop:车间、研讨会
seminar:研讨班
demonstrate：示范、说明
preliminary：预备的、初级的
reproach：责备、谴责
forcible：强制的、有说服力的
statistic：统计的
six sigma methodology: 6δ法
Unit 1 Quality Standards and Quality Control (2 学时)
Unit 2 Quality Management and Quality Cost (2 学时)
教学要求：
了解质量的概念，以及全面质量管理的相关内容。 本章共一次作业（作业10）
本章专业词汇
Chapter 8 Quality Management
Unit 1 Quality Standards and Quality Control
Unit 2 Quality Management and Quality Cost
计划学时：4学时 教学内容：
4学时，精读，逐句翻译，掌握专业词汇
Unit 1 Quality Standards and Quality Control
1. Definitions of Quality 2. Quality in Manufacturing 3. Quality in Service 4. ISO 9000 Series Standards 5. Rules of Certification to QMS 6. Steps of Certification to QMS
overengineer：高于工程要求的
underengineer：低于工程要求的
gauge：计量器
technical committee：技术委员会
international accreditation forum：国际认证
论坛
certification：认证
registrar:注册人员
audit：审计
Unit 1 Quality Standards and Quality Control
7. Statistic Quality Control 8. Definition of Six Sigma Methodology 9. Key Elements of Six Sigma Methodology 10. Six Sigma in Business 11. Six Sigma in Engineering 12. Quality Control Tools
standard deviation：标准偏差
division：部门、分配、分开
opportunity：缺陷机会 transaction:业务、交易 metrics：度量标准、规律 instructor：讲师、教练 incentive：鼓励 affiliate：隶属于 literacy：读写能力 checksheet：检查表 pareto chart：排列图 plot:以图的形式表示 histogram：直方图 dispersion：分散性 scatter diagram：散布图 observe value：观察值 cause and effect diagram：因果图 fish bone diagram：鱼骨图 specs：规范、规格 morale：士气、纪律
1. Definitions of Quality
The formal definition of quality, standardized by the American National Standards Institute (ANSI) and the American Society for Quality Control (ASQC) in 1978 is "the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs."
Product designers must take care to neither overengineer (resulting in inefficient use of a firm's resources) nor underengineer products (resulting in poor quality).
3. Quality in Service
The most important dimensions of service quality: Time Timelines Completeness Courtesy Consistency Accessibility and convenience Accuracy Responsiveness
reliability:可靠性
maintainability：可维护性
fitness for use：适用性
customer satisfaction：顾客满意
specification：规范
tolerance：容许偏差
monetary：货币的、金融的
wenku.baidu.com
quality of design：设计质量
quality of conformance：符合性质量