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在每一种方式里，
工作信息 …
Observation观察 Interview面谈
Questionnaires问卷 Incumbent diaries or logs工作日志
Collected收集起来
工作通过在职工作人员完成的任务来进行研究
(职务导向方法 )
通过工作任职者的行为来进行研究
(行为导向的工作分析 )
Can give employees: unzipped Always change hair style and
changing mood Enhance self-confidence 每个员工都有15分钟的时间在上
班期间享受理发、按摩的过程。 可以给员工： 解压 随时换发型&换心情 增强自信
Environment环境
Activities活动 A job specification evolves from the job
description
工作说明书从工作描述发展而来
6-12
Five-We have…
Compressed work schedules
压缩工作时间制
Telecommuting远程办公 Job sharing职务分担 Flexible hours弹性工作时间
A structured set of questions is used so answers can be compared面谈将使用有结构的一系列问题，以使不 同个人和小组的答案可以进行比较
6-7
Questionnaires问卷
越短越好
解释问卷是 用来做什么的
使问卷使用 起来更加容易
简单
使用之前测试问卷
Job context工作背景
6-10
Three-We have…
Make a precise requirement member, current job description, selective give them training let them in-depth understanding of company.
Weekly quantity evaluation每周 量考评
Reporting on time按时汇报工作
6-13
Six-We-have…
Staff travel
Staff training
6-14
Seven-We have
Benefits of familyfriendly arrangements: 更好的平衡工作和家庭的 需求 Higher recruitment and retention rates更 高的员工雇佣和保持率 Improved morale改进的 员工士气 Lower absenteeism and tardiness较低的旷 工和延误 Higher employee productivity更高水平
Interviews can be conducted with a:面谈可以对以下人 员进行： Single incumbent单个在职人员 Group of incumbents一组在职人员 Supervisor who is familiar with the job对了解这项 工作的主管人员进行
6-8
Popular Quantitative Techniques定量方法
Functional job analysis
功能工作分析
Position analysis questionnaire
职位分析问卷
Management position description
questionnaire
管理职位描述问卷
6-5
Direct Observation直接观察法
Used for jobs that require manual, standardized,
and short-job-cycle activities用于标准的、工作周期 短的体力劳动
Not used if job involves significant mental activity 不适用于涉及重要的脑力活动的工作
要的成分
Reengineering cannot succeed unless attention is paid to how
employees’ skills are affected除非认真 关注员工如何使用 他们的技能，否则 再造难以成功
6-11
Four-We have…
Regarding work each to each man refinement, high quality to finish their work
各部门把工作细化到每个人身上，高质量的完成工作
Job title工作名称
Summary小结
Equipment设备
Job analysts must be trained to:观察技巧要求训练工 作分析人员
Observe relevant job behaviors观察与工作相关的行为
Be as unobtrusive as possible尽可能地避免唐突
6-6
Interviews面谈
Interviewing job incumbents is often done in combination with observation与在职人员进行面谈常常 与观察结合起来 The most widely used technique使用最广泛的技术 Allows the job analyst to talk with job incumbent 使得工作分析人员可以与在职人员进行面对面的交流
6-1
Team members ：
Smile Season Christina Martha Julia
Sun Shine
Project profile
Sun Shine company human resource management improvement project plan
6-2
6-9 Position Analysis Questionnaire职位分析 问卷
Informaቤተ መጻሕፍቲ ባይዱion input 资料
投入
PAQ Sections
职位分析问卷 的主要部分
Other job characteristics其他工
作特征
Mental processes 智力处理
Work output 工作输出
要求员做一份精确、现时的工作描述，选择性给他们培训让他们深入 了解公司。
Changes in recent years have increased the need for job descriptions
Need for new, creative ways to motivate and reward workers 需要运用创新的方法来激励和回报员工
Accelerated rate at which technology is changing work environments 科技加速改变工作环境
New, hiring practice and training, reduce excellent staffs loss
新的，雇佣实践和培训，减少优秀的员工流失
Human resources to improve purpose:
1. Promotes staff work efficiency
2. The play staff strengths
3. Let employees happy to work
4. Improve the company's benefit
6-15
Humanistic care staff is times and corporate development necessary conditions
人性化关心员工是时代和公司发展的必要条件
Self-directed teams have
become important in the success of manufacturers worldwide自我管 理团队成为一个重
6-4
Two-We have…
Understanding staff working conditions, and adjust their career direction, give play to their strengths, work to make them happy
了解员工工作情况，适当调整她 们的职业方向，发挥他们的长处， 让他们快乐工作
6-3
One-We have…
The company please professional hairdresser offer free services
Each employee has 15 minutes during the working time to enjoy a haircut, massage process.
工作信息 …
Observation观察 Interview面谈
Questionnaires问卷 Incumbent diaries or logs工作日志
Collected收集起来
工作通过在职工作人员完成的任务来进行研究
(职务导向方法 )
通过工作任职者的行为来进行研究
(行为导向的工作分析 )
Can give employees: unzipped Always change hair style and
changing mood Enhance self-confidence 每个员工都有15分钟的时间在上
班期间享受理发、按摩的过程。 可以给员工： 解压 随时换发型&换心情 增强自信
Environment环境
Activities活动 A job specification evolves from the job
description
工作说明书从工作描述发展而来
6-12
Five-We have…
Compressed work schedules
压缩工作时间制
Telecommuting远程办公 Job sharing职务分担 Flexible hours弹性工作时间
A structured set of questions is used so answers can be compared面谈将使用有结构的一系列问题，以使不 同个人和小组的答案可以进行比较
6-7
Questionnaires问卷
越短越好
解释问卷是 用来做什么的
使问卷使用 起来更加容易
简单
使用之前测试问卷
Job context工作背景
6-10
Three-We have…
Make a precise requirement member, current job description, selective give them training let them in-depth understanding of company.
Weekly quantity evaluation每周 量考评
Reporting on time按时汇报工作
6-13
Six-We-have…
Staff travel
Staff training
6-14
Seven-We have
Benefits of familyfriendly arrangements: 更好的平衡工作和家庭的 需求 Higher recruitment and retention rates更 高的员工雇佣和保持率 Improved morale改进的 员工士气 Lower absenteeism and tardiness较低的旷 工和延误 Higher employee productivity更高水平
Interviews can be conducted with a:面谈可以对以下人 员进行： Single incumbent单个在职人员 Group of incumbents一组在职人员 Supervisor who is familiar with the job对了解这项 工作的主管人员进行
6-8
Popular Quantitative Techniques定量方法
Functional job analysis
功能工作分析
Position analysis questionnaire
职位分析问卷
Management position description
questionnaire
管理职位描述问卷
6-5
Direct Observation直接观察法
Used for jobs that require manual, standardized,
and short-job-cycle activities用于标准的、工作周期 短的体力劳动
Not used if job involves significant mental activity 不适用于涉及重要的脑力活动的工作
要的成分
Reengineering cannot succeed unless attention is paid to how
employees’ skills are affected除非认真 关注员工如何使用 他们的技能，否则 再造难以成功
6-11
Four-We have…
Regarding work each to each man refinement, high quality to finish their work
各部门把工作细化到每个人身上，高质量的完成工作
Job title工作名称
Summary小结
Equipment设备
Job analysts must be trained to:观察技巧要求训练工 作分析人员
Observe relevant job behaviors观察与工作相关的行为
Be as unobtrusive as possible尽可能地避免唐突
6-6
Interviews面谈
Interviewing job incumbents is often done in combination with observation与在职人员进行面谈常常 与观察结合起来 The most widely used technique使用最广泛的技术 Allows the job analyst to talk with job incumbent 使得工作分析人员可以与在职人员进行面对面的交流
6-1
Team members ：
Smile Season Christina Martha Julia
Sun Shine
Project profile
Sun Shine company human resource management improvement project plan
6-2
6-9 Position Analysis Questionnaire职位分析 问卷
Informaቤተ መጻሕፍቲ ባይዱion input 资料
投入
PAQ Sections
职位分析问卷 的主要部分
Other job characteristics其他工
作特征
Mental processes 智力处理
Work output 工作输出
要求员做一份精确、现时的工作描述，选择性给他们培训让他们深入 了解公司。
Changes in recent years have increased the need for job descriptions
Need for new, creative ways to motivate and reward workers 需要运用创新的方法来激励和回报员工
Accelerated rate at which technology is changing work environments 科技加速改变工作环境
New, hiring practice and training, reduce excellent staffs loss
新的，雇佣实践和培训，减少优秀的员工流失
Human resources to improve purpose:
1. Promotes staff work efficiency
2. The play staff strengths
3. Let employees happy to work
4. Improve the company's benefit
6-15
Humanistic care staff is times and corporate development necessary conditions
人性化关心员工是时代和公司发展的必要条件
Self-directed teams have
become important in the success of manufacturers worldwide自我管 理团队成为一个重
6-4
Two-We have…
Understanding staff working conditions, and adjust their career direction, give play to their strengths, work to make them happy
了解员工工作情况，适当调整她 们的职业方向，发挥他们的长处， 让他们快乐工作
6-3
One-We have…
The company please professional hairdresser offer free services
Each employee has 15 minutes during the working time to enjoy a haircut, massage process.