电大2018 2019年度管理英语4参考答案

英语参考答案一、选择题1、-I think things have been a bit difficult for us the last couple of months.-________A_______We've been working hard, but still getting behind.A. You're right.B. I'm afraid.C. I don't think so.2. –How can you explain the latest situation-____A____,I know it is all my fault.A. SorryB. Excuse meC. I'm afraid3. –Do you mind if I use vouchers to spend in a restaurant-______B_____A. Yes, please.B. Not at all. Go ahead.C. No, thank you.4. –I'm going to Beijing for a few days.-______C____ I wish I could go with you.A. It doesn't matter.B. Forget it.C. I really envy you.5. –The Auto Show in the City Stadium has been canceled.-Oh, no!____A______A. What a pity!B. It doesn't matterC. It's not interesting at all!6-Is it possible for you to work out the plan tonight-________B_______.A. I'll do that.B. I think so.C. I'd love to.7. –How did your meeting go yesterday-____A____,actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special9. –Will you help me arrange a meeting with Mr. Brown, please-_____C_____t. I have to finish my project right't. C. Sorry I can'A. No, no way. B. No, I cannow.10. –You'd better not push yourself too hard. You can turn to the team for help. -___B_______A. You are right.B. No, we can't do that. think it will kill our time. project is too big for me to finish on time.—________C________.do me a favor B. That is a daydream C. I'll give you a hand&T found that employees with better planning and decision-making skills were ___A___ to be promotedinto management jobs.A. more likelyB. more likeC. more unlikely13. The demands and requirements placed on the CEO of Sony are different from ___B___ on the managerof your local Wendy's restaurantA. theseB. thoseC. whichis through enthusiasm and quiet intensity __A____ we transform creativity and vision into thetechnologies.A. that 正确B. /C. whichcould let some of the staff work from— That's a good idea.A. Do you have any good ideasB. What do you think of itC. Is there anything else you give us a speech on management functions some day this week—_______C_________.A. That'a good ideaB. No, I already have plansC. I'd love to, but I'm busy this weekHuman Resource Managing Department at Honda is given specific instructions ___C___ employ thebest possible workers.A. how toB. on what toC. on how tothe best continually seek ways to ___C___ their skills.A. sharpB. sharpenerC. sharpen20. The responsibilities in handbook ___B___ that managers have to be concerned with efficiencyand effectiveness in the work process.A. implyB. indicate 正确C. interrupt21. so that understanding takes place. BA. enableB. EngageC. encourage22. Supervisors should ______ their employees in two-way communication so that understanding takesplace.A. enableB. engage 正确C. encourage23. ____A__ CEOs spend planning, the more profitable their companies are.A. The more time 正确B. The moreC. The less time24. Will you go on a picnic with us tomorrow—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraidI have no idea25. In today's environment, _____A_____ people are often burned out, it's important for employeesto have a personal connection with you and the work you believe in.A. whereB. whenC. while26. Effective leaders distill complex thoughts and strategies into simple, memorable terms__B________ colleagues and customers can grasp and act upon.A. whenB. that 正确C. who27. What you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlights28.— If you can't say what you've come to say at the meeting, what's the point—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know thatthe message finally reached the Command Center, it ___B_______ “mutated” to become —“Sendpence, we're going to a dance.”three and four-A. wasB. hadC. havethink the primary __A____factor is there's been so much absence lately.A. contributing 正确B. causingC. affectingdemand is rising but the firm _____C_____ from communication failure, then stocks will falland there will be understaffing.A. has been sufferingB. is going to sufferC. is suffering 正确32.—_________C___________identify the problems that have been occurring—Well, as you know, the problems we had with Gary caused a lot of friction among the team.A. What would youB. Will youC. Are you able to33.— Will you go on a picnic with us tomorrow—_________C___________.A. Yes, but I'll have English classesB. Sorry, I have an appointment with Dr. BrownC. I'm afraidI have no idea, especially ____A______ which takes place across departmental boundaries, is likely to sufferhugely as team synergy slips.A. thatB. thoseC. /you need to do is to keep things short and sweet, just the ___C___.A. questionsB. topicsC. highlightstime I tried to say something, he would __B____ to something else.A. move offB. move onC. move over37. —How did your meeting go yesterday— __________A__________actually, it was really frustrating.A. Not so goodB. Very goodC. Nothing special38.— If you can't say what you've come to say at the meeting, what's the point—___________B_________,but I think you might need to change your approach somewhat.A. I am not sureB. I can see that 正确C. I know that___B_______terms memorable simple, into strategies and thoughts complex distill leaders colleagues and customers can grasp and act upon.A. when 不正确B. thatC. who's left now, but productivity hasn't _C_____that much.A. carried on 不正确B. caught upC. picked upwas _A_____ the meetingA. chairingB. leading 不正确C. charging42. —_____B________— I'd like to have this film developed.A. What's itB. May I help youC. What do you want 不正确43.— What are your teammates like—_____A________A. They are all warmhearted and helpful.B. They all like sports and games. 不正确C. They are all good friends.do you get your members to ___C___ as a teamA. pull apartB. pull upC. pull together 正确majority of these team challenges __C____ anywhere.A. can deliverB. are deliveredC. can be deliveredhave been very lucky to have had __A____ managers during my career so far.A. terrific 正确B. terribleC. terrifyingyou help me arrange a meeting with Mr. Brown, please—_____C________A. No, no way. 不正确B. No, I can't.C. Sorry I can't. I have to finish my project right now.48.— Could I borrow your iPad for a few hours—______B_______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.team creates an environment ___C___ people are comfortable in communicating, advocating positions,and taking action.A. thatB. which 不正确C. in whichmembers are ___B___ as unique people with irreplaceable experiences, points of view, and knowledgeto contribute.A. treatedB. viewedC. known 不正确high school, I am equally comfortable____B__as a member of a team and independently.A. to work 不正确B. workingC. work52. I am sorry for what I have said to you._______C______—．A. No problem.B. I'm sure about that.C. Don't think any more about it. 正确53.— Could I borrow your iPad for a few hours—_______B______A. Yes, you can.B. Sure, here you are. Enjoy your time. 正确C. It doesn't matter.like to think __C____. I am always the one finding new ways to a situation or challenge.A. inside of the boxB. of the boxC. outside of the box 正确believe that I have a lot to contribute ___A___ a team environment, and am comfortable in bothleadership and player roles.A. toB. with 不正确C. forand concrete feedback is important ___B___ who is not performing up to her potential.A. when to deal with a workerB. when dealing with a workerC. when dealt with a worker 不正确57. Wow! This is a fantastic project! I've never known you're so creative.— ______C____A. Don't mention it.B. Great, I dare to say I am a talent. 不正确C. Thanks for your compliments.______C____ —58.— You might as well write a thanks-note.A. How do you like the rewardsB. What do you do with the rewards 不正确C. Could you suggest some ways of the rewardsnew things has always been a great ___A___ for me.A. motivator 正确B. motivateC. motivationleader __C____ at creating opportunities to provide rewards, recognition and thanks to his orher staff.A. exceedsB. excellentC. excels 正确61.— Do you mind if I use vouchers to spend in a restaurant— ____B______A. Yes, please. 不正确B. Not at all. Go ahead.C. No, thank you.62.—Can I get you a couple of tea—________A_________________.A. That's very nice of youB. With pleasureC. You can, please 不正确clearly communicate with and actively listen to employees is essential to improve their performance.A. Be able to不正确B. Being ableC. Being able tothe job, employers don't want to hire people who are difficult to get along with.A. Despite ofB. Regardless 不正确C. Regardless ofappreciated gift and the gesture of providing it will __B____ your coworker's day.A. look upB. light up 正确C. lift to66. You'd better not push yourself too hard. You can ask the team and listen.— ____A______A. You are right.B. No, we can't do that. 不正确C. I think it will kill our time.67.— _____C_____— You might as well write a thanks-note.A. How do you like the rewardsB. What do you do with the rewards 不正确C. Could you suggest some ways of the rewardsneeds might include the ___A___ from a workplace.A. rewardsB. rewarded 不正确C. rewardedper cent of the respondents said that praise and attention from their supervisor wouldfeel __A____ the company cared about them and their well-being.A. as if不正确B. even ifC. likethe team members tried their best. We lost the game, _____A____.A. howeverB. therefore 不正确C. since71. Over-the-top You mean…— ______C______A. Well, sometimes your co-workers feel that you are too loud.B. No, I don't. 不正确C. Thanks a lot.72.— Why didn't you come to my birthday party yesterday— ________B____A. Excuse me, my friend sent me a flower.B. Sorry, but my wife had a car accident. 正确C. Fine, I never go to birthday parties.a rough ___A_____, we will take another four weeks to finish this plan.A. estimate 正确B. valueC. accountwork ____A____ good pay.A. deservesB. requests 不正确C. desertshave come to the conclusion ___A_____ this winter will be even colder than before.A. thatB. for不正确C. which76. I think I have made a great mistake.— _____C_______A. I don't think so. You really made an error. 不正确B. I don't think so. It's really terrible.C. I don't think so. It's not your fault.77.— Do you know where I can repair my motorcar— _____B_______A. It's cheap to repair a motorcar.B. Around the street corner.C. You drive too fast to damage it. 不正确workmen want to ____B____ the number of working hours and to increase pay.A. deleteB. decrease 正确suggests that we ___B_____ tomorrow.A. shall goB. should go 正确C. will gohis assistance, I ___A_____ the research last month.A. would not have completed 正确B. could not finishC. should not finish81. — Haven't seen you for ages. What are you busy doing now— _______C_____A. Yes ,long time no see.B. Yeah, thanks for coming.正确C. I am working part time in a bookstore.82.— Over-the-top You mean…— _____A_______A. Well, sometimes your co-workers feel that you are too loud. 正确B. No, I don't.C. Thanks a lot.walked at the head, ___A_____ by her colleagues.A. followedB. following 不正确C. to followask the solicitor what his ____B____ would be to take the case to court.A. fareB. feeC. salary 不正确child's character is greatly influenced by his home _____B___.A. caseB. environment 正确C. situation86.— Can I have three days off next week, Mr. Smith— __B___. I can manage without you.A. I'm afraid notB. Of courseC. It depends 不正确87.— If you don't believe in yourself, no one else will.— __C___. Confidence is really important.depend on each other to survive. In other words, they are ___B___ for survival.A. interwoven正确B. interdependentC. internationalordered that nothing ____B____ until the police arrived.A. was touchedB. should be touched 正确C. had been touchedhappens when employees need to __C___ their workforce. And as a result, someone gets dismissedfrom work.A. reformB. reproduce 不正确C. reduce91. — Which of these hats do you want— ____A___ . Either will do.A. I don't mind 正确B. No problemC. Go ahead92.— If you don't believe in yourself, no one else will.— __C___. Confidence is really important.A. That's not the pointB. I don't think so 不正确C. I couldn't agree morethe end of the year, the sales plan for the next year___B___.A. will be madeB. will have been madeC. have been made 不正确___A__ glitters (闪闪发光) is not gold.A. that 正确B. whichC. whatbuild the reservoir（水库）， thousands of people have to be___A____ .A. relocatedB. repeated 不正确C. reopened96.— Terribly sorry to interrupt, but may I use your dictionary— Yes,_______A_______.A. of courseB. it doesn't matterC. no hurry 不正确97.— Have you already paid What's my share of the bill— _____C____. It wasn't very much.A. It's my shareB. None of your business 不正确C. Don't worry about itagreement was reached on the ___C__ of mutual respect and mutual interest.A. basic 不正确B. baseC. basisthere is smoke, there is fire.A. If 不正确B. WhenC. Where___A___ English, Chinese is generally believed to be more difficult to learn.A. with 正确B. fromC. against101. — The Auto Show in the City Stadium has been canceled.— Oh, no！___A______A. What a pity!B. It doesn't matter! 不正确C. It's not interesting at all!102.— Sorry for being late. I should have called you earlier.—_____C_____. I've just arrivedA. That's no troubleB. You are welcomeC. That's all right 正确the importance of English, we should put more effort into it and try to learn it well.A. GivenB. Giving 不正确C. Gavedays of investigation, the police were __B__ reality.A. looking into 不正确B. approachingC. findingreason ___B__ he was absent from class yesterday was that he was ill and hospitalized.A. forB. why 正确C. that106. — You have to believe in yourself. No one else will, if you don't.— __________C__________Confidence is really important.A. It's not my cup of tea.B. I don't think so. 不正确C. I couldn't agree more.107.—It's about a successful businessman's management experience, isn't it— _____B_______A. My pleasure!B. That's right! 正确C. It's up to you!key ___A___ successful implementation is clearly communicating the strategy to the whole company.A. toB. in 不正确C. of___B_____ with achievement.A. doneB. are obsessed 正确C. catch upwe can't compete in terms of size I do believe we hold an advantage in terms of dedication tocustomer service.A. ThereforeB. ButC. Although 正确111. —Scott，I'd like to have your opinions about my written report.—_______C_________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.112.— I'd like a wake-up call at 7:00 ., please!— OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one.C. just do what you like. 不正确do we expect to compete with a company that has such a huge __C____ and huge resourcesA. recommendationB. reductionC. reputation 正确need ____A____ communication skills: listen carefully, think before you speak and manageconflicts diplomatically.A. outstandingB. plainC. general 不正确is the man ___B___ last night.A. whom I saw himB. whom I saw 正确C. what I saw116. ___________C__________-Actually I prefer working on my own.A. Could I use this dictionaryB. May I open the window to let in some fresh airC. Do you prefer teamwork or working individually 正确117.—Scott，I'd like to have your opinions about my written report.—________C________ But I have one suggestion.A. That's a good idea. 不正确B. You are too modest.C. It looks fine to me.will write to me as soon as he ___B___ home.A. will have returnedB. returnsC. will return 不正确___A___ your hand if you have any question at all.A. raiseB. rise 不正确C. arisepeople are surrounded by ___B___ communication and encouragement, they can find the courage totry, fail, redo, and try again.A. complicatedB. constant 正确C. corporate121. — I'd like a wake-up call at 7:00 ., please!— OK,_________B_______ .A. You will certainly make it.B. I'll make sure you get one. 正确C. just do what you like.122.— ___________C_________________—Actually I prefer working on my own.A. Could I use this dictionaryB. May I open the window to let in some fresh airC. Do you prefer teamwork or working individually 正确123.— Who should be responsible for the accident— The boss, not the workers. They just carried out the order __B____.A. as are told 不正确B. as toldC. as they tolddo we expect to compete with a company that has such a huge __C____ and huge resourcesA. recommendationB. reduction正确C. reputationneed _____A___ communication skills: listen carefully, think before you speak and manageconflicts diplomatically.A. outstanding 正确B. plainC. general二、阅读理解21. Confirming reception of the sent messages means____A________.A. the messages are sent to the right receiversB．the messages are correctly understoodC. the messages are correctedly written22. In the famous British Army Commander story, it was probably at the step of ____A_____thatwent wrong in the communication chain.A. decodingB. sendingC. conceiving23. Chinese whispers is _____B_________.A. a person who whispers in ChineseB. a game to pass message around in a whisperC. the fact that Chinese people don't normally talk very loudly24. Allocative failure does NOT happen when________A______.A. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right person25. Which of the following cases belongs to human failure CA. Increasing customer complaints.B. Adequate communication between departments.C. Decreasing creativity across departments.21. What is the main idea of this passage BA. To introduce some of the author's ideas about management.B．To introduce five distinct functions of managing proposed by Fayol.C. To promote the book entitled Administration Industrielle et Generale.22. What are the influence of Fayol's book Administration Industrielle et Generale CA. It is of no influence at all for today.B. It is nearly forgotten by the world.C. it is still great effect on current management courses.23. Which step of managing refers to bring staff together and tell them what to do BA. Leading.B. Organizing.C. Staffing.24. Which item in Chinese below has not mentioned as things needed to take care for people management AA. 住房公积金B. 医疗补贴C. 请假the step of ____A____, managers need to find out obstacles in the course of achieving company'sobjectives and goals.A. controllingB. leadingC. planning1. Confirming reception of the sent messages means CA. the messages are sent to right receiversB. the messages are correctly understoodC. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in thecommunication chain AA. Conceiving.B. Sending.C. Receiving.3. What is Chinese whispers BA. Who whispers in Chinese.B. A game to pass message around in a whisper.C. Chinese people who don't normally talk very loudly.4. Allocative failure does NOT happen when AA. the right information goes to the right placeB. a company gathers false informationC. the correct information is not received by the right department or person5. According to the passage, which of the following cases does NOT belong to human failure CA. Decreasing creativity across departments.B. Inadequate communication between departments.C. Increasing customer complaints.1. This team building event was aimed at BA. helping these young, bright and enthusiastic employees become more concentratedon theirworkB. making the team members know how to share information or solutions and cooperate with eachotherC. building up team morale2. This event was held in AA. a self-service restaurantB. a coffee shopC. a classroom3. About how many team members were out of the second round of the activity CA. 30.B. 35.C. 5.4. Which statement below is correct CA. In the second round, every one of the team had found their balloons after 15 minutes.B. In the third round, the team members were asked them to find the balloon with their nameon it amongst the hundreds of other balloons in the room.C. In the third round, everybody had their own balloon with help from others within2 minutes.5. What was the event going to teach these employees AA. Sharing and cooperating with other team members is more efficient when they are workingtogether.B. Focusing solely on employees' own pursuits is not allowed in workplace.C. Failure of teamwork is caused by individual.1. How would you describe Google回答不正确A. Medium-sized international companyB. Large global enterprisesC. Large American company2. Which one does NOT belong to the methods that Google motivate its employees回答不正确A. Promoting the employee who has more influence on Google the higher job position.B. Shuttling the employees between home and office.C. Offering entertaining equipment in workplace.3. Who founded Google回答不正确A. Larry Page and Sergey BrinB. Karen MayC. Sergey Brin4. If you are a normal employee of Google, what could you do EXCEPT回答不正确A. Know all information of Google and discuss questions with your leaders.B. Only work for the project you choose.C. Play bowling with your colleagues and get away from mundane errands.5. What is Google's secret to success回答不正确A. Innovating hi-tech products.B. Paying high salary to the employees and practicing strict management.C. Valuing the happiness of its employees as much as innovating good products.答案：1. B 2. A 3. A 4. B 5. C1. What should you do when you are given a bad performance review回答不正确A. Argue with your boss.B. Make immediate remarks.C. Stay calm and listen carefully.2. What should you do after you are given a bad performance review回答不正确A. Quit your job immediately.B. Insist on making comments.C. Learn from the review.3. What should you do if you do not agree with the bad performance review回答不正确A. Tell the boss directly that you do not agree with the review.B. Make a written statement on your own behalf if it is allowed.C. Do not express your different understanding in a written statement.4. How do you improve a bad performance review回答正确A. Understand the established performance standards.B. Learn more about what the employee wants or expects.C. Learn what the person who gives the review may think.回答不正确5. Why should we understand the cause of a bad performance reviewA. Because it helps the employee to get promoted immediately.B. Because it encourages and motivates the worker to do better.C. Because it prevents the employee from professional growth.答案：1. C 2. C 3. B 4. A 5. B1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 回答正确A. cut down on the number of workersB. reshuffle the organizationC. survive2. “No industry is exempt” means 回答正确A. No industry is an exceptionB. No industry is an exampleC. Not every industry can be exempted3. The following questions are often discussed among scholars EXCEPT 回答正确A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change4. How many suggestions does the author put forward回答正确A. 4B. 5C. 65. From the passage, we know that Robin Sharma is 回答正确A. an expert on leadership, and personal successB. a great leaderC. someone who likes to play the game of Hide and Seek答案：1. C 2. A 3. B 4. C 5. A1. What is necessary in creating innovation culture回答正确2. How does 3M create its innovation culture回答正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.3. The word prerequisite in “Make it a job prerequisite” means 回答不正确A. required as a prior conditionB. going afterC. prior to request4. How does Gillette create its innovation culture回答不正确A. Put innovation at the heart of strategy, and persist it in every message.B. define jobs around innovation.C. Recognize innovation in every part of the company.5. The formation from idea to innovation needs 回答不正确. A. discussion and reviseB. failure and courageC. support and cooperation答案：1. B 2. B 3. A 4. C 5. C三、判断正误1、in competitive markets, leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction; greater employee satisfactioncontributes to higher performance; higher performance impacts improved client outcomes; improvedclient outcomes contribute to service excellence.Positive work cultures are built over time and need constant attention. Such cultures are dependenton leadership vision and values.26. A positive work culture will give workers more satisfaction.27. Positive cultures have a lot to do with leadership vision and values.28. The direction and actions for the business must differ from the core values of the employeesin order for a workplace culture to be positive.29. In competitive markets, leaders are under more and more pressure to keep a positive workculture.30. Positive work culture can be built in a short time.答案：26. T 27. T 28. F 29. T26. Nokia lost the smartphone battle because its technology was not as good as that of Apple.27. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen tothem.28. Nokia's top managers were frank to hear the truth, but the top ones didn't listen to them.29. Middle managers in Nokia delivered results more than they promised earlier.30. Nokia's top managers should have had better conversation techniques to encourage internalcoordination and truth.答案： 27. F 28. T 29. F1. Communication and leadership don't always go hand in hand.回答正确2. The say-do gap happens when people misunderstand their leader's intention.回答正确。