空乘常用语

一、乘客与飞机工作人员

international passenger
国际旅客

domestic passenger
国内旅客

connecting passenger
转机旅客

transit passenger
过境旅客

stand-by
候补旅客

no-show
误机者

unaccompanied passenger
无人陪伴儿童

handicapped passenger
残疾旅客

departing passenger
出港旅客

arriving passenger
进港旅客

flight crew
机组人员

captain
机长

pilot
飞行员

copilot
副驾驶员

flight engineer
飞行机械师

stewardess/cabin attendant/air hostess
女乘务员
/
空中小姐

steward
男乘务员

purser/chief attendant
乘务长

chief purser
主任乘务长

air crew
空勤人员

ground crew
地勤人员

ground service staff
地面服务人员

navigtor
领航员

Main Facilities in the Airport
二、机场主要设备

aerodrome/airport
飞机场

alternate airfield
备用机场

control tower
管制塔台

hangar
机库

fuel farm
油库

emergency service
急救站

localizer
航向信标台
/
定位信标

weather office
气象站


runway
跑道


taxiway
滑行道


parking bay
停车位置


maintenance area
维修区


terminal departure building
机场大厦
/
候机楼


international departure building
国际航班出港大厦


seeing-off deck
送客台


domestic departure lobby
国内线出港候机厅


coffee shop
咖啡室


special waiting room
特别休息室


quarantine
检疫


Customs
海关


emigration control
出境检查


snack bar
快餐部


automatic door
自动出入门


arrival lounge
到达大厅


departure lounge
离港大厅


transit lounge
过站大厅


telephone/telegram/fax room
电话
/
电报
/
传真间


stand-by ticket counter
补票处


flight information board
航班显示板


check-in counter
办理登机手续柜台


transfer correspondence
中转柜台


carousel
旋转行李传送带


public address
广播室


dispatch office
签派室


police office
机场公安局（警察局）


boby temperature scanner
体温检测仪


medical centre
医疗中心


escalator
自动扶梯


elevator
（升降式）电梯


moving/automatic walkway
自动步道


air bridge
登机廊桥


airport fire service
机场消防队


catering department
配餐供应部门


duty-free shop
免税商店


airtel/airport hotel
机场宾馆


VIP room
贵宾室


main lobby
主厅


freight building/cargo centre
货运大厦
/
货运中心


security centre
保安中心


imports shop
进口商品店


entrance
入口

passenger route
旅客通道


boarding gate No.18
第
18
号登机桥


boarding gate besides No.16
第
16
号以外登机桥


in
ＦＯＲＭ
ation counter/office
问询处


lavatory
卫生间


international arrival building
国际航班到达大厦


taxi stand
出租汽车站


demestic connection counter
国内线联运柜台


exit
出口


hotel and limousine service
旅馆及机场交通服务处


limousine stand
机场交通车站

waiting room
休息室


exchange and tax payment
兑换及付税


Customs personnel
海关人员


Customs inspection counter
海关检查柜台


baggage claim area
行李认领区


immigration control
入境检查


plant quarantine
植物检疫


animal quarantine
动物检疫


connection counter
联运柜台


arrival lobby
入境旅客休息室


security counter
安检柜台


security check station
安全检查站



三、
A passenger doesn
’
t take the seat assigned him.
）

S:Excuse me
，
sir.May I see your boarding pass?

P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this
morning
，
I
’
ve got a slight headache
，
and my stomach feels a little upset.So I want to take a seat near the lavatory.Would
it be possible for me to sit here?

S:I appreciate your problem.But you should be seated in the assigned seat
，
in order to ensure proper weight and balance
for the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off
，
you may return to this seat.

p1:OK
，
I see.

...

p2:Excuse me
，
Miss.Do you mind if I ask you a question?

S:Go ahead.

P2:The man over there is a friend of mine.I wonder if I could sit next to him.

S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me
，
please.

May I trouble you
，
Miss?The man over there woule like to sit together with the passenger here.Would you be kind
enough to change to another seat?

P3:OK
，
no problem.

S:Thank you
，
Miss.

p2:Thanks a lot.

S:You
’
re **.

四、常用句子

1
、
Would you like to read these news papers or magazines?
您想看这些报纸或杂志吗
?
2
、
Would you like anything to drink first?

您想先喝点什么
?
3
、
Here is today
’
s menu
．
what would you like to have?

这是今天的菜单，你想吃些什么
?
4
、
Thank you for waiting sir
．
Here you are
．
Anything more?

谢谢，让您久等了。这是您的饭和咖啡，还要点什么
?
5
、
How about the sweet?

甜食要不要
?
6
、
May I clear up your table now?

现在可以收拾您的桌子吗
?
7
、
Are you go

ing to study there or just for sight seeing?

你是去学习还是只去旅游
?
8
、
The flight has been delayed because of bad weather
．


由于天气恶劣，航班已经延误。

9
、
We can
’
t take off because the airport is closed due to poor visibility.

由于低能见度，机场关闭，我们不能起飞。

10
、
Our plane is bumping hard
．
please keep your seat belt fastened
。


我们的飞机颠簸得厉害，请系好安全带。




Before Take-Off
起飞前

1. Morning
，

madam
（
Sir
）
. ** aboard!

早上好，女士（先生）。欢迎登机！

2. May I introduce myself
，

I
’
m ___
，

the chief purser of this flight.

请允许自我介绍。我叫
___
，本次航班的主任乘务长。

3. Morning
，

sir. ** aboard. Business class or economy?

早上好，先生。欢迎登机。坐公务还是经济舱？

4. Follow me
，

please. Your seat is in the middle of the cabin.

请跟我来，您的座位在客舱中部。

5. An aisle seat on the left side ------ Here you are
，

sir.

是左边靠走廊座位
------
这是您的座位。

6. I
’
m afraid you are in the wrong seat. 20C is just two rows behind on the other aisle.

恐怕您坐错位子了，
20C
正好在那边走廊的后二排。

7. Excuse me for a second
，

I
’
ll check.

请稍等一下，我查查看。

8. The plane is about to take off. Please don
’
t walk about in the cabin.

飞机马上要起飞了，请不要在客舱内走动。

9. You know the weather in Hongkong is not so good. It has been delayed.

你知道香港的天气不太好，飞机延误了。

10. Air China Flight CA937 leaves at 0730 in the morning.

中国国际航空公司
CA937
航班，上午
7
：
30
起飞。

11. Flight No. 926
，

leaving Tokyo at 1740
，

flies nonstop back to Beijing.

CA926
航班
17
：
40
离开东京直飞回北京。

12. You
’
re flying economy class. Is that right?

您是坐经济舱，对吗？



Emergency Situation
紧急情况

1. Fasten your seat belts immediately. The plane will make an emergency landing because of the sudden breakdown of

an engine.

（本人希望这句话永远不要从
CC
口里说出来）

马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。

2. Don
’
t panic!


不要惊慌。

3. Our captain has confidence to land safely. All the crew members of this flight are well trained for this kind of situation.
So please obey instructions from us.

我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。

4. Take out the life vest under your seat and put it on!

从座椅下拿出救

生衣，穿上它！

5. Don
’
t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.

请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。

6. Put the mask over your face!



戴上氧气面罩！

7. Bend your head between your knees!


把你的头弯下来放在两膝之间！

8. Bend down and grab your ankles.


弯下身来，抓住脚踝。

9. Get the extinguisher.


拿灭火器来！

10. Open seat belts. Leave everything behind and come this way!

解开安全带，别拿行李，朝这边走！

11. This plane has eight emergency exits. Please locate the exit nearest to you.

本架飞机有八个安全门，请找到离你最近的那个门。

12. Jump and slide down! 跳滑下来