管理信息系统概述
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32
Case: UPS
• In late 2000, best known for reliable,efficient package delivery.
– Delivery 13.6 million packages a day set by 1.8 million shippers to 7 million consignees.
Internet
Internet
供应商
制造合作伙伴
物流合作伙伴
CPU：intel;
UP
硬盘：maxtor
S
主板：Selection
UPS: is transforming itself from a package
delivery firm to one that offer total solutions to customers’ global commerce needs.
1-5
1. 管理信息系统概念介绍
• 数据、信息、知识 • 信息系统 • 基于计算机的信息系统 • 信息技术 • 管理信息系统
6
数据：符号、事实和数字
——可能对用户没有意义
Happy New Year!
π
How are You?
7
信息：有用的数据
“一个人的垃圾（数据）是另一个人的财富（信息）”
知识
• 向个人销售：网上订购、网上跟踪、网上支付
30
Dell Online
在DeAllutCionm,Tpuetxears组装美 顾客利用Web查询信息国，PC；在Limerick, 提出要求或确定定单 Ireland组装欧洲PC； Internet
在Penang, Malaysia组 装亚洲PC。
Internet
1. Basic concepts of MIS 2. The new world of business 3. Enterprise informatization 4. Classification of information systems 5. Information Architecture
LOGISTICS COMPANY
FINANCE COMPANY
24
Electronic commerce
• Any Place • Any Time • Any Way
25
Organizational Responses Cases
• American Airline • Dell • UPS • Wall-Mart • Cisco
处理
输出
控制
10
基于计算机的信息系统（CBIS）
Control of System Performance
Input of data
resources
Processing data into information
Output of information
products
Storage of data resources
Strategic systems
19
Strategic Systems
Strategic systems provide organizations with strategic advantages, thus enabling them to increase their market share, to better negotiate with their suppliers, or to prevent competitors from entering their territory.
26
27
28
One focused vision made Dell the world's leading direct computer systems company, with 36,500 employees in 34 countries around the globe. Dell bold concept—direct customer contact—has made
• Processing:
– Mainly,the data is transmitted to a central computer and stored for retrieval.
• Output:
– Mostly the same data as the input----pickup and delivery time, location while on route, who signed for the package.
34
Wall-Mart沃尔-马特
3
Assignments of Course
• For class
– Build an online community
• vcampus.fudan.edu.cn
• For team:
– Presentations on class
• new trends of IT • innovative applications of IS in enterprises
Societal Pressures Social responsibility Ethical issues
18
Organizational Responses
Electronic Business commerce alliances
BPR
Enterprise Continuous improvement efforts
22
Business Alliances
• Joint Ventures • Virtual Corporations
23
Virtual Organization
MANUFACTURING COMPANY
DESIGN COMPANY
SALES & MARKETING COMPANY
CORE COMPANY
– In 1999, its revenue is $27 billions
• IT/IS in recent decade:
– 1990: .UPS Net – 1993: DIAD(Delivery Information Acquisition Device) – mid of 1990: API +tracking system – By late 2000: 6 OnLine Tools – Late of 2000: e-commerce, e-logistics+……
• Results in faster, cheaper, more reliable processes
IT is not only about computers
• Successful IT solutions are a combination of
– strategy – technology – organization – people
处理
数据
信息
Sender
Receiver
知识是一种可随时间地点改变而改变的事物运作理论
8
系统：
– 为了达到共同目标而结合在一起的要素群体
输入
转化 控制 目标
输出
9
信息系统 (information system, IS)
• 信息系统是为一定目的而收集、处理、 存贮、分析和传播信息的工具或方法。
输入
MIS, IS, IT
• Functional MIS • Management of Information Systems • IS & IT
14
IS职业道路
专家
数据库分析员 系统程序员 硬件/软件规划员 通讯专家 内部顾问......
主任（CIO） 主管
项目领导 管理入门
系统分析员 程序员/分析员
程序员
行政管 理层
决策层 技术层
15
2. The new world of business
• IS has become an important part of daily business
• IS enable changing the way of traditional business :
33
Case Study: UPS
• Input:
– Package information, customer signature, pickup, delivery and timecard data, data location(while on route), and billing and customer clearance document.
Dell one of the most successful companies of the 1990s.
29
应用案例——戴尔计算机公司 ：直销与个性化服务的典范
• 向企业销售:5,000家美国公司服务的“首页”计划
。当戴尔公司赢得一家有400百人以上的企业客户时， 它就为那家客户建立首页。首页只不过是一套比较小 的网页，常常同客户的内联网联接(销售和租赁），让 获准的雇员在线配置个人计算机、付款、跟踪交付的 情况——每天约有500万元的戴尔个人计算机以这种方 式定货。首页让客户能即刻得到技术支持（再也不用 在电话里等待！），与销售人员联系。
IS&IT
17
Business Pressures
Technological Pressures Innovation and obsolescence Information overload
Market Pressures Powerful customers
Global economy Enterprise
• Innovation and creativity
• Change management
• Customer service
Hale Waihona Puke Baidu
21
Business Process Reengineering (BPR)
• Reducing Cycle Time (CT) • Empowerment of employees • Mass customization • Restructuring and team-based structure
• For individual:
– The final take-home exam paper
• The corporate information system applications • Or an IS planning case
4
Class 1 IT, IS & New Business Environment
– Case: NFO Research and Talkcity: Transforming Market Research on the Web
16
The New World of Business
Business pressures
Enterprise Organizational responses
20
Continuous Improvement Efforts
• Improved productivity
• Just-in-time
• Total Quality Management (TQM)
• Improved decision making
• Managing information and knowledge
Technology and Management of Information Systems
1
2
Course Introduction
• Main Course Objectives – Become comfortable with the technologies that are shaping business today – Acquire tools that will help you assess technological trends – Know how to Manage Information Systems
Resources and
Activities
Communications Media and Networking Support
Network Resources
11
Information Technology
• Using (computer) technology to implement the information pieces of business processes
Case: UPS
• In late 2000, best known for reliable,efficient package delivery.
– Delivery 13.6 million packages a day set by 1.8 million shippers to 7 million consignees.
Internet
Internet
供应商
制造合作伙伴
物流合作伙伴
CPU：intel;
UP
硬盘：maxtor
S
主板：Selection
UPS: is transforming itself from a package
delivery firm to one that offer total solutions to customers’ global commerce needs.
1-5
1. 管理信息系统概念介绍
• 数据、信息、知识 • 信息系统 • 基于计算机的信息系统 • 信息技术 • 管理信息系统
6
数据：符号、事实和数字
——可能对用户没有意义
Happy New Year!
π
How are You?
7
信息：有用的数据
“一个人的垃圾（数据）是另一个人的财富（信息）”
知识
• 向个人销售：网上订购、网上跟踪、网上支付
30
Dell Online
在DeAllutCionm,Tpuetxears组装美 顾客利用Web查询信息国，PC；在Limerick, 提出要求或确定定单 Ireland组装欧洲PC； Internet
在Penang, Malaysia组 装亚洲PC。
Internet
1. Basic concepts of MIS 2. The new world of business 3. Enterprise informatization 4. Classification of information systems 5. Information Architecture
LOGISTICS COMPANY
FINANCE COMPANY
24
Electronic commerce
• Any Place • Any Time • Any Way
25
Organizational Responses Cases
• American Airline • Dell • UPS • Wall-Mart • Cisco
处理
输出
控制
10
基于计算机的信息系统（CBIS）
Control of System Performance
Input of data
resources
Processing data into information
Output of information
products
Storage of data resources
Strategic systems
19
Strategic Systems
Strategic systems provide organizations with strategic advantages, thus enabling them to increase their market share, to better negotiate with their suppliers, or to prevent competitors from entering their territory.
26
27
28
One focused vision made Dell the world's leading direct computer systems company, with 36,500 employees in 34 countries around the globe. Dell bold concept—direct customer contact—has made
• Processing:
– Mainly,the data is transmitted to a central computer and stored for retrieval.
• Output:
– Mostly the same data as the input----pickup and delivery time, location while on route, who signed for the package.
34
Wall-Mart沃尔-马特
3
Assignments of Course
• For class
– Build an online community
• vcampus.fudan.edu.cn
• For team:
– Presentations on class
• new trends of IT • innovative applications of IS in enterprises
Societal Pressures Social responsibility Ethical issues
18
Organizational Responses
Electronic Business commerce alliances
BPR
Enterprise Continuous improvement efforts
22
Business Alliances
• Joint Ventures • Virtual Corporations
23
Virtual Organization
MANUFACTURING COMPANY
DESIGN COMPANY
SALES & MARKETING COMPANY
CORE COMPANY
– In 1999, its revenue is $27 billions
• IT/IS in recent decade:
– 1990: .UPS Net – 1993: DIAD(Delivery Information Acquisition Device) – mid of 1990: API +tracking system – By late 2000: 6 OnLine Tools – Late of 2000: e-commerce, e-logistics+……
• Results in faster, cheaper, more reliable processes
IT is not only about computers
• Successful IT solutions are a combination of
– strategy – technology – organization – people
处理
数据
信息
Sender
Receiver
知识是一种可随时间地点改变而改变的事物运作理论
8
系统：
– 为了达到共同目标而结合在一起的要素群体
输入
转化 控制 目标
输出
9
信息系统 (information system, IS)
• 信息系统是为一定目的而收集、处理、 存贮、分析和传播信息的工具或方法。
输入
MIS, IS, IT
• Functional MIS • Management of Information Systems • IS & IT
14
IS职业道路
专家
数据库分析员 系统程序员 硬件/软件规划员 通讯专家 内部顾问......
主任（CIO） 主管
项目领导 管理入门
系统分析员 程序员/分析员
程序员
行政管 理层
决策层 技术层
15
2. The new world of business
• IS has become an important part of daily business
• IS enable changing the way of traditional business :
33
Case Study: UPS
• Input:
– Package information, customer signature, pickup, delivery and timecard data, data location(while on route), and billing and customer clearance document.
Dell one of the most successful companies of the 1990s.
29
应用案例——戴尔计算机公司 ：直销与个性化服务的典范
• 向企业销售:5,000家美国公司服务的“首页”计划
。当戴尔公司赢得一家有400百人以上的企业客户时， 它就为那家客户建立首页。首页只不过是一套比较小 的网页，常常同客户的内联网联接(销售和租赁），让 获准的雇员在线配置个人计算机、付款、跟踪交付的 情况——每天约有500万元的戴尔个人计算机以这种方 式定货。首页让客户能即刻得到技术支持（再也不用 在电话里等待！），与销售人员联系。
IS&IT
17
Business Pressures
Technological Pressures Innovation and obsolescence Information overload
Market Pressures Powerful customers
Global economy Enterprise
• Innovation and creativity
• Change management
• Customer service
Hale Waihona Puke Baidu
21
Business Process Reengineering (BPR)
• Reducing Cycle Time (CT) • Empowerment of employees • Mass customization • Restructuring and team-based structure
• For individual:
– The final take-home exam paper
• The corporate information system applications • Or an IS planning case
4
Class 1 IT, IS & New Business Environment
– Case: NFO Research and Talkcity: Transforming Market Research on the Web
16
The New World of Business
Business pressures
Enterprise Organizational responses
20
Continuous Improvement Efforts
• Improved productivity
• Just-in-time
• Total Quality Management (TQM)
• Improved decision making
• Managing information and knowledge
Technology and Management of Information Systems
1
2
Course Introduction
• Main Course Objectives – Become comfortable with the technologies that are shaping business today – Acquire tools that will help you assess technological trends – Know how to Manage Information Systems
Resources and
Activities
Communications Media and Networking Support
Network Resources
11
Information Technology
• Using (computer) technology to implement the information pieces of business processes