体验商务英语视听说unit_1

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大学体验英语视听说教程 UNIT 1McDonald’s Business

丁伟电气1021：McDonald’s Business Model: The Three-legged StoolScriptMcDonald’s Corporation (MCD) is one of the leading fast-food restaurant chains in the world, touching the lives of people every day. As the world’s largest chain of restaurants, it primarily sells hamburgers, chicken, french fries, milkshakes, soft drinks, etc.The business began in 1940, with a restaurant opened by brothers Dick and Mac McDonald. Initially, they just owned a hotdog stand. But after establishing the restaurant they served around 25 items, which were mostly barbecued. It became a popular and profitable teen hangout. Their introduction of the “Speed Service System” in 1948 established the principles of the modern fast-food restaurant. The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc on April 15, 1955.In effect, Kroc opened his first and the overall ninth restaurant in Chicago, Illinois, and gave birth to McDonald’s Corporation. In 1958, the restaurant chain sold its 100 millionth hamburger. In 1960, Kroc renamed his company as “McDonald’s Corporation”. In 1961, Kroc convinced the McDonald brothers to sell the business rights to him in the company. Thus he purchased the brothers’ equity for a s um of $2.7million and led to its worldwide expansion.As McDonald’s expands successfully into many international markets, the company became a symbol of globalization and the spread of the American way of life. Its prominence also made it a frequent subject of public debates about obesity, corporate ethics and consumer responsibility.2:ScriptSince setting up the first McDonald’s in China, the Western restaurant chain has been expanding steadily and successfully. So far, other than the home market – the United States – China is the No. 1 growth market for McDonald’s, with over 1000 restaurants and over 60,000 employees. China also represents one third of all capital expenditures in the Asia-Pacific, Middle East and Africa region, where the fast-food giant is in 37 markets. According to Skinner, vice-chairman and CEO of this world’s largest fast-food company, “We’ve been steadily growing with China for the past 20 years and are very excited for what the future holds,” he says.In 1990, McDonald’s chose Shenz hen, a pioneer Special Economic Zone in Guangdong province bordering Hong Kong, to open its first 500-seat store in the developing market. McDonald’s quickly won over the local consumers, due to its many attractions like its Ronald McDonald clown, Golden A rches or the yellow “M” logo, Big Mac, the smiling attendantsand the quick service. The success of the Shenzhen outlet prompted McDonald’s to expand its chain nationwide. And McDonald’s has not stopped from aggressively increasing the number of its outlets in China. The mainland’s fast-food market is growing at a rate of 16 percent per year.“We are going to continue our growth at a faster rate in China. China is a huge market with great opportunities for businesses around the world, and it's no different for McDonald’s,” Skinner adds.。

体验商务英语视听说Unit 1 First impressions

5 ♫ Listen to Call 4 again and fill in the blanks. p116
transfer Irish College Your Irish account number is 60049142 and sorry what was your account number French 75015
reliably
consumer
inflation
fishy
4 ♫ Listen to Call 3 again and fill in the blanks. p116
puts us in appreciate three weeks I assure you we would love to be able to help but the situation is unfortunately beyond our control All we can do is hope that the situation will improve and that the
√
√
Effective Telephoning： 2 ♫ The conversation is repeated but with a different conclusion. Listen to the second version and answer the questions. p117
√
√
Telephone Impressions (Transcript): Call 1
Telephone Impressions (Transcript): Call 2
Telephone Impressions (Transcript): Call 3

新视野商务英语视听说第一单元听力原文

新视野商务英语视听说第一单元听力原文Unit 1Task 2.1Cater: Come in, please.Yang: Good morning, sir. I’m Karen Yang.C: Good morning, Miss Yang, I am Kevin Carter, the Administration Manager. Take a seat, please.Y: Oh, is that your wife, Mr. Carter? She is so beautiful.C: Thank you. Ah- Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now if you don’t mind.Y: Not at all. Go ahead, please.C: Well, can you tell me why you would like to work as a medical representative with us.Y: I really think I’d like this kind of work, because I’ve been a doctor for three years. I want to apply for this position because I want a change.C: Don’t you think it’s a pity for you to leave your present job?Y: To some extent, it is. I have learned a lot in the hospital. Bur I would like to try a different kind of like. By the way, could you tell me how much the job pays?C: Sure. There is a five-month probationary period when you will only get 2,000 RMB a month. After that, we’ll determine your salary according to y our performance.Y: Oh, I see. Then, could you tell me something about the paid holidays, insurance, and things like that?C: Every employee in our company gets life insurance and unemployment insurance. You will get two weeks paid holiday in your first full year.Y: That sounds fine. How much time will it take for me to be promoted here?C: Promotion is not certain. It depends on your ability and performance. Maybe we’ll send you to one of our branches if you like.Y: No problem. I hate staying in one place all the time. But in which cities do you have branches? And, where is your company based?C: Our company is based in New York, with branches in many cities, such as Philadelphia,Beijing and London.Part 4Video 1Chen Bo: Good morning, Ms. Mandel.Ms. Mandel: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I am Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would lik e to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finace.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’v e learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must first analyse the problem, I know I must first analyse the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the en vironment, as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Probably. I think you are likely to be sent to work an overseas branch to get experience later on once when you have proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decisi on by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Part 5Video 2Merry Wang: May I come in?Harry White: Yes, please do.M: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.H: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.M: Thank you.H: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?M: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression.And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.H: Really? That’s good. Then you must know something about our company?M: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.H: Hug, that’s right. Miss Wang, can you tell me which university you attended?M: Sin Yat-sen.H: And what degree have you got?M: I have a bachelor’s degree in business administration.H: How is your English? You know, some staff members in our company are Americans,so conversational English is very important.M: I passed TEM 8 at college, and I am good at oral English. I thank I can communicate with Americans quite well.H: Good. I know you are now with United Butter. What is your chief responsibility there?M: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.H: Why do you want to change your job?M: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.H: What do you think is the most important qualification for a salesperson?M: I think it’s self-confidence and quality products.H: I agree with you. What salary would you expect to get here?M: Well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er,… could you tell me a little more about what the job entails?H: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?M: Yes, only one. When can I have your decision?H: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But… to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.M: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.H: Goodbye.。

商务英语视听说unit 1 script--Follow-up practice and video 123

Follow-up practiceCai (c): May I come in?Ms. Smith (S): Yes, please.C: good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.S: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.C: Nice to see you, Ms. Smith.S: Nice to meet you, too. Would you like to have a cup of coffee or tea?C: tea is fine. Thank you.S: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personality.C: well, I think I’m a serious-minded girl. I’m calm and I don’t panic in a crises. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.S: well, then, what do you consider your strengths and weaknesses?C: strengths and weaknesses? Well. I think my ability to work with all types of people is a particular strength.S: Yes.C: My weakness? Er, I suppose I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.S: I wouldn’t call that a weakness. I’d call that a strength.C: Well, apart from that, I suppose sometimes I am not patient enough.S: now, can you tell me about your past experience?C: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.S: What qualifications have you had for this position?C: I graduated from Peking University in 2001, majoring in accounting. I speak fluent English and I can deal with bookkeeping and accounting in English quite well.S: why did you leave your last position?C: I want to find a job that is challenging, where I can grow.S: Now, is there anything else you’d like to ask me?C: Ye. If I get this job with HDC, would I be able to work abroad in one of your overseas branches? S: Oh, yes, certainly. Our staff regularly does six-month placement in other branches.C: Oh, that’s great.S: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.C: thank you for seeing me.S: goodbye.C: bye.Part four viewing and speakingVideo 1Chen (C): good morning, Ms. Mandel.Ms. Mandel (M): good morning. Sit down, please.C: You are Chen Bo, aren’t you? I am cathy Mandel, Director of the HR Department. C: yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: thank you for your interest in me.M: to start with, would you like to tell me a bit about yourself?C: sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: so, why did you choose our company?C: as far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: as a major in international finance, what do you think you can do in consultancy?C: well, I know how to tackle problems. For example, I know I must first analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: sometimes data is not enough. Have you got any relevant experience in this field?C: last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: can you cope with hard work under pressure and in a tough environment?C: no problem. I don’t care about pressure or the environment as long as I enjoy the work.M: good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: thank you, Ms. Mandel. Goodbye.M: goodbye.Video 2Wang (W1): may I come in?Mr. White (W2): Yes, please do.W1: good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.W2: nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W1: thank you.W2: well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?W1: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked asa salesgirl for your company in Guangzhou.W2: really? That’s good. Then you must know something about our company?W1: yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.W2: Huh, that’s right. Miss Wang, can you tell me which university you attended?W1: Sun Yat-sen.W2: And what degree have you got?W1: I have a bachelor’s degree in business administration.W2: how is your English? You know, some staff members in our company are Americans, so conversational English is very important.W1: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.W2: good. I know you are now with United Butter. What is your chief responsibility there?W1: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager- responsible for the Panda line of biscuits.W2: why do you want to change your job?W1: I want to change my work environment, seek new challenges and broaden my experience.That’s why I want to move into sales.W2: what do you think is the most important qualification for a salesperson?W1: I think it’s self-confidence and quality products.W2: I agree with you. What salary would you expect to get here?W1: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?W2: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W1: Yes, only one. When can I have your decision?W2: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But …to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W1: that’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.W2: Goodbye.Case analysisInterviewer (I): where do you see yourself in three years?Candidate(C): well, I see myself in sales, you know. I must say, I would rather like to establish myown company, you know, in my home town.I: what specifically about our company attracted you?C: well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.I: Um…C: can I ask you a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.I: our staff members regularly do six-month placements in other branches.C: Oh, well. That’s what I’m interested in.I: what do you think of your strengths and weaknesses?C: strengths and weaknesses? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I supposes I don’t have an, you know.I: ok. Is there anything else you’d like to ask?C: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.I: I’m afraid I can’t answer that.C: and also, when can you give me a definite answer about this job?I: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here.Thank you very much for coming to see me.。

体验商务英语视听说unit 1

Message Form
Mr. Mead Digital Electronics √
01865 502316, ext 99
Extra activities:
Name Company Urgent Can wait Tel. No.
Message Form
Linda Burne SCI International
name of the new man. Can you spell that for me?
Think of other problems in a telephone conversation and act it out.
Extra activities:
Name Company Urgent Can wait Tel. No.
Business
?
?
Describe your future work.
I’m a businessman. I am anything I need to be at anytime. Tell me, what exactly are you?
--Big Night
➢What is the main focus of your future work? ➢What kind of organization do you want to work for?
《体验商务英语视听说教程1》高等教育出版社
10 units, 3 hours each
1. Business vocabulary
2. Doing business 3. Focus 4. Social skills
After-class: Listening task Oral task

实用商务英语听说第一册unit 1 Time

实用商务英语听说第一册unit 1 Time
Contents
1
Warm up
2
Listening tasks
3
Summary
Teaching Aims
1
To be familiar with the skill of decoding words
To master the difference
2 between “teen” & “ty”
Arabic numbers a. 12:15 b. 2:25 c. 4:45 d. 10:30 e. 8:45 f. 7:00
g. 14:00(2:00intheafternoon) h. 11:30
Part II Listening for Time Expressions
Word Bank
practice n. 练习；实践；实习
Greenwich n degrees n average adj.
Word Bank
格林威治度数平均的
mean adj. 平均的 regular adj. 规律的 accurate adj. 准确的
Task 1
Directions: Do you know the standard time in the world and who set our clock time? Listen to the following passage and then circle the best answer for each one.
Task 2
Directions: Listen to the five dialogues and choose the correct answer to each of the following questions. 1. What’s the time by the woman’s watch?

新视野商务英语视听说(第二版)上Unit1答案

Part 5
Follow-up Practice 1. 1)2 experience 2)4 investment 3)6 position 4)5 accounting 5)3 leave 6)1 challenging 2.The correct order is: hfgdaceb
新视野商务英语视听说（第二版）上
答案 Unit 1 Job Interviews
Part 1 & Parቤተ መጻሕፍቲ ባይዱ 2 Task 1
Part 1 Warm-Up 1.Tick No.1 2.Tick No.2 3.Tick No.1 4.Tick No.2 5.Tick No.2
Part 2 Listening Practice Task 1 1)interested 2)impressive growth 3)major 4)past experience 5)Peking University 6)marketing 7)chief responsibility 8)trade conferences 9)exhibitions
Part 4 Video 1
Viewing 2. Reasons for joining the company: It is one of the leading international consultant corporations
which come to China after China entered WTO. Working in this company would give him the best chance to use what he has learned at university. Relevant work experience: He worked on a factory restoration in Nanjing. Questions: Are there any chances for a Chinese employee to be transferred to head office in New York or other branch offices around the world? Result of the interview: Chen Bo will be notified of the final decision by Friday.

大学体验英语视听说1UNIT 1 Stay Hungry-推荐下载

UNIT 1Stay Hungry, Stay FoolishLesson OneAudio StudioSteve Jobs is the co-founder and CEO of Apple Inc. and former CEO of Pixar Animation Studios. He is the largest individual shareholder in Walt Disney. His name is associated with innovative products like the iPod, iPhone and iTunes. He is a much respected corporate leader whose management style is studied worldwide. His attention to design, function and style has won him millions of fans.Jobs was born in San Francisco in 1955. He became interested in computers when he was a teenager. In 1974, he got a job as a technician at the video game maker Atari. He saved enough money to backpack around India and then returned to Atari.Jobs and Wozniak founded Apple in 1976. Jobs guided Apple to become a major player in the digital revolution. The introduction of the iMac and other cutting-edge products made it a powerful brand with a loyal following. Jobs also enjoyed considerable success at Pixar. He created Oscar-winning movies such as Toy Story and Finding Nemo.In 2004, Jobs was diagnosed with a cancer. In April 2009, he underwent a liver transplant and his prognosis was “excellent.”His advice to aspiring young entrepreneurs is: “You’ve got to find what you love.”Video StudioI was lucky. I found what I loved to do early in life. Woz and I started Apple in my parents’garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a two billion dollar company with over 4,000 employees. We’d just released our finest creation — the Macintosh — a year earlier, and I’d just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew, we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. And so at 30, I was out, and very publicly out. What had been the focus of my entire adult life was gone, and it was devastating. I really didn’t know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down, that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure and I even thought about running away from the valley. But something slowly began to dawn on me: I still loved what I did. The turn ofevents at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.Lesson TwoAudio StudioMaking the transition from high school to college life can be difficult. It is easy to become discouraged, overwhelmed and homesick. Here are a few tips that will make the transition to college life a little easier.You Are in Charge of Your TimeAlong with your newfound freedom at college comes responsibility. Being responsible involves being able to manage your time. Using a planner to help you stay organized is highly recommended. You should also try to plan your coursework in advance, so you can determine what extracurricular activities you will have time for.It’s Important to Keep an Open MindWhen you first move to college, you’re going to be in a newplace, handling new situations. So you need to keep an open mind. College isn’t just about learning facts and theories from textbooks. A large part of college involves learning how to be an adult.Home Is Only a Phone Call or Instant Message AwayIf going away to college is the first time you’ve been away from home for a long period of time, it’s natural to feel homesick. Don’t be pessimistic. And if things get too bad, home is only a phone call or instant message away.Video StudioAt the start of freshman year, finding a job after graduation is probably the last thing on your mind, but before you know it, it’ll be senior year and finding that job will be your top priority. Hi, I’m Lindsey Pollak, generation Y career expert and author of Getting from College to Career. I’m standing here on the campus of Columbia University to talk about a four year plan to land the job of your dreams after you graduate.Well, everybody’s experience is very different. There are a few guidelines you can follow for each of your four years. Freshman year, don’t worry too much about your career plans. Try lots of activities, get your feet wet on campus and take several different classes to see what it is you most enjoy. Sophomore year is the time to narrow down your academic focus and decide on a college major.You also want to narrow your options in terms of your extracurricular activities to focus on your biggest commitments.And finally I recommend getting a professional internship the summer between your sophomore and junior years to start having professional experience you’ll be able to list on a résumé. Junior year is a time to take on leadership positions in the extracurricular activities that you’ve chosen. It’s also really important to get your GPA above a 3.0 because that’s the cut-off for many employers to give you a job. And finally if you haven’t done an internship already, it’s essential to have at least one on your résumé by the end of your junior year.Home Listening1)anxiety2)definitely3)experienced4)volume5)possibly6)decisions7)patience8)satisfying9)Explore the local town or suburbs with one or two of your new friends.10)Going to college is as much about finding out who you really are as it is about getting that degree.。

商务英语视听说unit

Unit1 Meeting and Greeting PeopleModule 2 Video Watch（先睹为快）Hi-tech cameras track shoppers to help companies better market products.Key Words and Expressions1.retailer n.零售商人2.grab v. 抓3.psychology n.心理学，心理状态4.merchandise n.商品，货物5.a short fuse 比喻人们易于烦躁或焦虑6.queue n.行列，长队，队列；vi. 排队，排队等待I .Interactive Activities（互动练习）Direction: Watch the video clip for the first time and discuss the following questions or topics with other students orally.1.What are the major problems with the shopping centers in your own experience?2.Do you think it is necessary to install Hi -tech cameras to track shopping behaviors?3.In your opinion, are there any other alternatives to solve the problem in this video clip?II .Spot Dictation(听写练习）Direction:Watch the video clip carefully and fill in the blanks with the missing words.Smile, you’re on consumer behavior camera. No surprise that you’ll likely be (1) videotaped while holiday shopping, but it’s not all for (2) _security__. Some of it is for market research. Retailers are tracking you to learn how you shop.“Where are people, shoppers, spending time? What is grabbing their attention? Are they having to wait too, too long for customer service at different points?”Consumer behavior analysis, it’s part (3) observation, part science, part technology and a bit of psychology. Rajeev Sharma’s software turns (4) images of customers working their way through stores into hard (5) data, allowing retailers to take fast action if things aren’t working out.“You can move around the merchandise to position of products so that it, it, it creates the right (6) sequence, and right products in front of the right people in the right time.”With the holiday shopping crunch, retailers know their customers have short fuses, and crowd hassles don’t help.“And you can create this kind of maps, the hot spots and the cold spots. These are extremely important because there’s no number. By just looking at this, this colored-coded map, you can see which (7) portion of this store i s receiving more attention.”And that helps retailers decide where to place display units.“After browsing, decide to interact with it, as in read labels or, or, or you know, experience it more. And finally, of course, what every product and retailer, er, the product manufacturer and retailer want you to drop it into your basket.”But it’s not all creative marketing; traffic jams at (8) checkout are often the biggest problem.“What this shows is a, is a line-forming, and something that you are very familiar with in this, this season.”Best Buy is using its own research to try to (9) shorten those lines.“We now deploy a queuing system in our stores, where all customers, they wait in a queue, and we have someday there directing traffic, so you don’t get (10) caught in the wrong line, which drives people crazy.Module 3 Listening Tasks（习耳攻听）I .Long ConversationsDialogue 1Mr. Wells, a US sports businessman, and his assistant, Ms. Porter, are visiting Shanghai. Ms. Li Xia and Mr. Wang Ping, officials from Shanghai Sub-council of CCPIT, are at the airport to meet them.Exercise 1Listen to the conversation and answer the following questions.Question 1: What is the relationship between Mr. Wells and Ms. Porter?Mr. Wells is the boss and Ms. Porter is his assistant.Question 2: Who is there to meet them?Ms. Li Xia and Mr. Wang Ping from Shanghai Sub-council of CCPITQuestion 3: Is it Mr. Wells’s first visit to Shanghai? Is it his first visit to China?It is his first visit to Shanghai, but not the first visit to China.Question 4: What did Ms. Porter come to Shanghai for last year?She came to shanghai to initiate an investment project and attend a trade fair Exercise 2Listen again and fill in the missing words with what you hear.Li: (1) Excuse me, but are you Mr. Wells from the U.S.?Wells: Yes, I’m John Wells. (2) You must be from CCPIT?Li: Yes, I’m Li Xia. (3) Nice to meet you Mr. Wells. (4) And this is Mr. Wang Pin, head of Foreign Investment Office.Wang: (5) How do you do, Mr. Wells? (6) I am very glad to meet you.Wells: Glad to meet you too, Mr. Wang. This is Ellis Porter, my assistant.Porter: How do you do? (7) Welcome to Shanghai..Wells: (8) It’s very kind of you to invite us to Shanghai and come to meet us at the airport. Wang: Not at all. (9) I hope you’ve had a good flight.Wells: Oh yes. The view of Shanghai is (10) lovely from the plane.Wang: I hope (11) you’ll enjoy your stay here in Shanghai.Wells: Thank you. (12)I’m sure we will.Li: Our car is waiting outside. I think you’d like to (13) take a rest to (14) overcome the jet lag.(15) Shall we go to the hotel first?Wells: Yes. It’s very (16) considerate of you.Li: (17) This way, please. We are going to take you to the Hilton Hotel.精彩点评1.对第一次见面的客户，为了显示尊重，我们最好用比较正式的语气打招呼，如“Glad tomeet you”, “How do you do？”等。

新版体验商务英语综合教程1unit1精品PPT课件

写在最后
成功的基础在于好的学习习惯
The foundation of success lies in good habits
35
结束语
当你尽了自己的最பைடு நூலகம்努力时，失败也是伟大的，所以不要放弃，坚持就是正确的。
When You Do Your Best, Failure Is Great, So Don'T Give Up, Stick To The End
演讲人：XXXXXX 时间：XX年XX月XX日
Unit 1 Vocabulary
• Greece 希腊 • Greek 希腊人希腊的希腊人的 • Brazil 巴西 • Chinese 中国人中国的 • Italian 意大利人意大利语 • Italy 意大利 • Kuwait 科威特 • Kuwaiti 科威特的科威特人的 • Oman 阿曼 • Omani 阿曼人阿曼人的 • Poland 波兰 • Polish 波兰的波兰语 • Russia 俄罗斯 • Sweden 瑞典 • Swedish 瑞典语瑞典的 • Turkey 土耳其火鸡 • Turkish 土耳其人土耳其语的

01 Getting Started商务英语视听说教程1

kissing on the cheek 5. ________________
PART 1 GETTING STARTED Pair Work | Background Information | Listening Strategy
Unit 1 Pleased to Meet You
BACKGROUND INFORMATION
A. Pre-reading Questions 1. What is the proper way to make introductions in social and business situations? 2. Should we use a kiss or a hug in both social and business situations when greeting someone? 3. What is the standard greeting in a business setting?
PART 1 GETTING STARTED Pair Work | Background Information | Listening Strategy
Unit 1 Pleased to Meet You
PAIR WORK
Reference words: bow, hug, kiss on the cheek, give a high five, shake hands
Cheek kissing as a form of greeting is very common in Southern, Central and Eastern Europe, the Mediterranean, the Middle East, the Horn of Africa and Latin America. But it is not as common in Canada and the United States, nor in Asia and Northern Europe.

体验商务英语视听说unit1

Phrasal verbs:
1. get through 2. put through 3. cut off 4. hang up 5. hold on
a. to connect b. to be connected c. to disconnect d. to wait e. to put down the receiver
Message 2
From: Alyson in Head Office Time: 10am Call about: 1) _R_e_p__o_r_t_w__ri_t_in_g_______
Five sections are indispensible The financial 2) _s_u_m__m__a_r_y_______ should cover revenue, 3) _n__e_t_i_n_c_o_m__e____ and earnings per share data. The letters to shareholders: 4) _C_E_O__’_s_f_o_r_m__a_l_s_t_a_t_e_m__e_n_t______ will be sent by email. The report needs 5) ___r_e_v_ie__w_i_n_g_______ by attorneys and accountants.
6. Extra activities
１．Classroom attendance, Classroom performance, etc .１０％。
２．Listening assignment 15％３．Oral assignment 15% ４．Final exam，60％
money
?

体验商务英语第4册Unit1

UNIT 1 COMMUNICATION
Presented by Xiao Lihong
drums pigeon post semaphore smoke signals Morse code telephone newspaper radio television internet
Can’t make head or tail of it: to fail to understand anything
Compare apples to apples
Idioms
put it in a nutshell : to summarize briefly
grapevine :小道消息 grapevine telegraph the grapevine
To get straight to the point :to talk about the most important thing
communicator? native speakers VS non-native speakers
What other factors are important for communication?
VOCABULARY
articulate coherent eloquent fluent focused extrovert persuasive responsive sensitive succinct
Australian philosopher
Why some areas, like philosophy and law, can be very difficult to understand?
DISCUSSING What are the three most important criteria of a good

体验商务英语视听说Unit 1 First impressions

Unit 1
First Impressions
Viewing, Listening & Speaking 2
Dictation 10
Telephone Impressions: 1 ♫ Listen to the five phone conversations. Choose an adjective from the box to describe the male speaker in each call. p115
Telephone Impressions (Transcript) : Call 5
Effective Telephoning 1 (Transcript)
Effective Telephoning 2 (Transcript)
Homework
1. Complete the rest of the exercises in Unit 1 and Extra Activity 1. 2. Preview Unit 2.
2 If you answer the telephone in Call 1 What would you say?
3 ♫ Listen to Call 2 again and complete the sentences with the words below. p116
guaranteed break schemes fiscal
√
√
Telephone Impressions (Transcript): Call 1
Telephone Impressions (Transcript): Call 2
Telephone Impressions (Transcript): Call 3

商务英语视听说 Unit 1

Business English: Viewing, Listening & Speaking 商 U1
务英语视听说
Learning Objectives
After completing this lesson, students should be able to know: ▪ what the interview procedure is like ▪ how to prepare for an interview ▪ how to answer questions about personal details, education, work experience, etc
Business English: Viewing, Listening & Speaking 商 U1
务英语视听说
USEFUL EXPRESSIONS OF GIVING ADVICE
❖If I were you / If I were in your position / If I were in your shoes, I would…
Business English: Viewing, Listening & Speaking 商 U1
务英语视听说
Q1. Tell me something about yourself.
Hints: ❖ position-required educational background ❖ job-related experiences ❖ your interest in the job
a big company, etc. （Open）
Business English: Viewing, Listening & Speaking 商 U1

商务英语视听说Unit one文本

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier（旅馆经理）. During my internship at the Grand Hyatt(君悦酒店), I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing(文件归档). I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in the choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation(轮换)plan and individually tailored(定做的)training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. Please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary period(试用期) and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance(人寿保险) and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations(咨询公司) which came to China after China entered WTO.I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know the name of P&G from such famous brands as Rejoice 2&1, Head & Shoulders and Pantene. Also in the summer of 1997 and 1998, I worked as a sales girl for P&G in Guangzhou.Mr. White: Really? That’s good. Then yo u must know something about our company? Wang: Yes, a little. P&G is a famous company. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: T hat’s right. Miss Wang, can you tell me which university you attended? Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, ever since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my exper ience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all P&G hairproducts in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions? Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral English。

体验商务英语综合教程1unit1(课堂PPT)

5
Culture Focus
Business English
How to read a Business Card?
BALTPROF Consulting Group
Nikolai Ivanov Accountant
Company’s name Name of the person Job title Address
Key Language:
Learn different Job Titles Learn countries and nationalities
Reading: Describing People
Sபைடு நூலகம்ills Introducing yourself and others
Case Study Aloha in Hawaii
Listening Talking about yourself
2
Business English
Quotations:
“Humans are social animals. To find an individual choosing to live alone in the world is so rare as to confirm that human beings need to live amongst each other and group together.” “Networking begins with introducing yourselves.” “You never have a second chance to make a good first
4
Business English
Reading aloud practice

大学体验英语视听说1UNIT 1 Stay Hungry

UNIT 1Stay Hungry, Stay FoolishLesson OneAudio StudioSteve Jobs is the co-founder and CEO of Apple Inc. and former CEO of Pixar Animation Studios. He is the largest individual shareholder in W alt Disney. His name is associated with innovative products like the iPod, iPhone and iTunes. He is a much respected corporate leader whose management style is studied worldwide. His attention to design, function and style has won him millions of fans.Jobs was born in San Francisco in 1955. He became interested in computers when he was a teenager. In 1974, he got a job as a technician at the video game maker Atari. He saved enough money to backpack around India and then returned to Atari.Jobs and W ozniak founded Apple in 1976. Jobs guided Apple to become a major player in the digital revolution. The introduction of the iMac and other cutting-edge products made it a powerful brand with a loyal following. Jobs also enjoyed considerable success at Pixar. He created Oscar-winning movies such as Toy Story and Finding Nemo.In 2004, Jobs was diagnosed with a cancer. In April 2009, he underwent a liver transplant and his prognosis was “excellent.”His advice to aspiring young entrepreneurs is: “Y ou’ve got to find what you love.”Video StudioI was lucky. I found what I loved to do early in life. W oz and I started Apple in my parents’garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a two billion dollar company with over 4,000 employees. W e’d just released our finest creation — the Macintosh — a year earlier, and I’d just turned 30. And then I got fired. How can you get fired from a company you started? W ell, as Apple grew, we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. And so at 30, I was out, and very publicly out. What had been the focus of my entire adult life was gone, and it was devastating. I really didn’t know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down, that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure and I even thought about running away from the valley. But something slowly began to dawn on me: I still loved what I did. The turn ofevents at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.Lesson TwoAudio StudioMaking the transition from high school to college life can be difficult. It is easy to become discouraged, overwhelmed and homesick. Here are a few tips that will make the transition to college life a little easier.Y ou Are in Charge of Y our TimeAlong with your newfound freedom at college comes responsibility. Being responsible involves being able to manage your time. Using a planner to help you stay organized is highly recommended. Y ou should also try to plan your coursework in advance, so you can determine what extracurricular activities you will have time for.It’s Important to Keep an Open MindWhen you first move to college, you’re going to be in a newplace, handling new situations. So you need to keep an open mind. College isn’t just about learning facts and theories from textbooks. A large part of college involves learning how to be an adult.Home Is Only a Phone Call or Instant Message AwayIf going away to college is the first time you’ve been away from home for a long period of time, it’s natural to feel homesick. Don’t be pessimistic. And if things get too bad, home is only a phone call or instant message away.Video StudioAt the start of freshman year, finding a job after graduation is probably the last thing on your mind, but before you know it, it’ll be senior year and finding that job will be your top priority. Hi, I’m Lindsey Pollak, generation Y career expert and author of Getting from College to Career. I’m standing here on the campus of Columbia University to talk about a four year plan to land the job of your dreams after you graduate.W ell, everybody’s experien ce is very different. There are a few guidelines you can follow for each of your four years. Freshman year, don’t worry too much about your career plans. Try lots of activities, get your feet wet on campus and take several different classes to see what it is you most enjoy. Sophomore year is the time to narrow down your academic focus and decide on a college major. Y ou alsowant to narrow your options in terms of your extracurricular activities to focus on your biggest commitments.And finally I recommend getting a professional internship the summer between your sophomore and junior years to start having professional experience you’ll be able to list on a résumé. Junior year is a time to take on leadership positions in the extracurricular activities that you’ve chosen. It’s also really important to get your GPA above a 3.0 because that’s the cut-off for many employers to give you a job. And finally if you haven’t done an internship already, it’s essential to have at least one on your résumé by the end of your junior year.Home Listening1)anxiety2)definitely3)experienced4)volume5)possibly6)decisions7)patience8)satisfying9)Explore the local town or suburbs with one or two of your new friends.10)Going to college is as much about finding out who you really are as it is about getting that degree.。

商务英语视听说1-16单元

商务英语视听说1-16单元-CAL-FENGHAI.-(YICAI)-Company One1商务英语视听说Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches And where is your company basedIt is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with several companies;two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring in accounting;fluent English; bookkeepingand accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: W ould I be able to work abroad in one of your overseasbranches?Part III Viewing and SpeakingVideo 1Reasons for joining the company It is one of the leading international consultant corporations which came to Chinaafter China entered WTO.Working in this company would give him the bestchance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like toestablish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting Video 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.Names Likes DislikesJerome making a lot more money; having lots of independence in doing things feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time to spend with his familyColin good salary and benefits noisy work environment; seldom having the opportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please t ell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1)A 2)C 3)C 4)C 5)B 6)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s ex tension, please”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help”6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badlyShe doesn`t consider the audienceShe doesn`thave clear objectivesHer presentation isn`t well-preparedThere isn`t a clear structure (beginning, body, end)she doesn`t speak clearlyshe doesn`t speak at the right speedshe doesn`t maintain eye contact with the audienceshe doesn`t appear confident and positivethe visual aids aren`t clear and helpfulshe doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down droppedTask 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 millionPart III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigeratorsUnit 91.Listening and SpeakingTask 1F F T F F TTask 2new reputation world leaders laddies’s clubs 835 latest2.Viewing and SpeakingVideo 1TaskC B C A CVideo 2TaskA CB A BUnit 101.Listening and SpeakingTask 1sample trade terms scope of its business initiating the business negotiation processclassified general inquiries quotations for certain articles packing conditions specific inquiries regular customers generated representativeTask 21)Steel screws in all sizes.2)Because the supplier is able to supply larger quantities at more attractive prices.3)CIF.4)He looks forward to the supplier”s offer.2.Viewing and SpeakingVideo 1Taskrent to his guests quote around the corner a letter of credit $650010 percentage $7850 two to three weeksVideo 2TaskC A C B CUnit 111.Listening and SpeakingTask 1firm order acceptance terms and conditions terms of payment bind abide by terminate arbitrationTask2B C A B2.Viewing and SpeakingVideo 1have a problem with protects cost decorative European tastes Long-distance Sales Increase retailers LogoVideo 2Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005Toronto 110% of the invoice value against all risks Confirmed, irrevocable 15th Quanlity and QantityUnit 12Listening and speakingTask 1:Bank transfer the beneficiary the paying instructions local bankwhen the size of payment is not attractive enoughthe shipping documents credit rating exporterTask 2:Applicant 1 beneficiary 8 2 4 opening bank 7confirming bankVideo 1task:A lump sum payment payment by installments cash and delivery advance payment final acceptance one month of the final deliveryVideo 2task:Australia SB-87654 US$50000 5 2 100 allowedJanuary 18.2006 beneficiary’s 15 daysUnit 13Listening and speakingTask 1:Competitive price get to the market marketing channels end usersLose outTask 2:Within 3 months after the contract is signed no in July in mid-JuneShipping space fully bookedVideo 1task:Part of our workshop 10 days a backing of orders full capacityInstalled September 20th guarantee won’t be complete onward transport The last possible dateVideo 2task:T F F T FUnit 14Listening and speakingTask 1:The insurance company or the shipping companyComplete and clear proof provided by competent investigating authorityBy making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods.Task 2:Complaint 1:David brown 3a distributionAlmost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him backComplaint 2:Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0181-993-421 5:30Video 1task:Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperationVideo 2task:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough handling in transit and the contract is based on FOB.To turn to the insurance company for compensation.Unit 151.Listening and SpeakingTask 1The company’s detailed marketing strategy potential new markets the company’s productspromotional programs advertising campaigns exhibitionsestablishing closer contacts with consumers increasing sales publicity programs customers’ support raise public awareness of the company the company’s sales programstraining programs how to improve their sales performance monitor the market shareTask 2any demand any competition Testing selected customers if they like it or not smaller parts in which part or segment you’re going to sell your product Advertisingtarget customers budget2.Viewing and SpeakingVideo 1Task 1Potential market competition sales-profit analysis advertising marketing strategy Task 2market share entry of new competitors young people $1800000 $18000000 6 percent radio and TV the Net fashion magazinesVideo 2TaskNo.How many staff members do you have?In a small canteen.Are they happy with the food served in the canteen?Because of a limited selection of dishes.Unit 161.Warm-upSlogan B Slogan F Slogan D Slogan A Slogan C Slogan E2.Listening and SpeakingTask 1A C BTask2Influence consumers to buy a reminder to consumersan innovation by altering the perceptions of consumers3.Viewing and SpeakingVideo 1C B A C AVideo 2It reaches the target market through the right media at right time.It is made to the tastes of the target customers.It tells an interesting and shocking story.It draws the audience’s immediate response.。