工商导论 1-5 run your own business 6-10 课后题
工商导论翻译
第一章建立企业当问起将来想干什么时,大多雄心勃勃的商科学生都会说:“自主创业,做自己的老板。
” 那么市场经济中,企业的主要形式有哪些呢?企业主要有四种形式,即:个体经营(独资经营),合伙企业,公司和特许经营。
个体经营个体经营指由一个人拥有并控制管理的商业形式。
在美国,个体经营占有整个商业的四分之三。
与众人认为的“美国是一个由众多大型企业组成的国家”正好相反,这些个体企业主要集中在餐馆、街角的杂货店、花店、美容沙龙、药店、农场以及一些相似的行业。
优势个体经营有许多优势,主要的吸引力在一下几个方面:1. 易于建立在美国,建立一个新的个体企业通常只需几分钟。
交纳很少的费用并取得州政府和地方签发的执照或许可,你就成为新企业的所有者和老板。
近年来在中国,创办个体企业的手续已大大简化了。
2. 决策自由相较于其他类型的商业经营,个体经营在商业政策和运作上拥有更多的自由。
作为个体营业者,提供什么样的产品(或服务),以你认为合适的价格成交,都由你自己决定。
你用不着和其他任何人商量何时开门营业和闭店,该雇用什么样的人做你的助手,何时休息去希腊度假一周,这些都由你自己决定。
3. 易于保守经营和财务秘密尤如在战场上获胜,商场上的胜利有时候也要依靠保守秘密。
如果你是一名公司经理,你就很难保守自己的商业战略秘密。
但如果你是个体经营者,你就不必对股东或董事们汇报。
没有人会知道你的企业运作或财政上的信息,除非你急不可耐地想要引人关注。
4. 税收负担较少与其他商业形式相比,个体经营者在纳税方面最为幸运。
在美国,个体经营者的税率往往只有公司税率的一半。
5. 独自享有利润无论是总经理还是蓝领工人,只要是作雇员就常常会有“为他人做嫁衣”的感觉。
这也是为什么很多人都选择自己做老板的原因。
个体经营者则不同。
如果努力工作,赚了一笔钱,那么就可以完全独享所有的利润,不用和他人分享。
这或许也是作个体经营者最有吸引力的地方了。
劣势成为个体经营者并不是说就可以无忧无虑了,以下是其经营方式的不利方面:1. 无限责任对每位个体经营者来说无限责任是最可怕的恶梦。
工商导论1
1-5
Globalization of markets
The merging of distinctly separate national markets into a global marketplace
Tastes and preferences converge onto a global norm:examples? Firms offer standardized products worldwide creating a world market
McGraw-Hill/Irwin International Business, 5/e
© 2005 The McGraw-Hill Companies, Inc., All Rights Reserved.
1-17
The shrinking globe
Fig: 1.2
McGraw-Hill/Irwin International Business, 5/e
McGraw-Hill/Irwin International Business, 5/e © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved.
1-8
Globalization of markets
Countries are different Range of problems are wider and more complex Government intervention in trade and investment creates problems International investment is impacted by different currencies
工商导论期末概念_词汇等总结
一.Forms of Business Ownership1.重要的短语和词汇joint ventures合资企业corporations公司limited liability companies有限责任公司mergers and acquisitions企业兼并与收购franchises特许经营raise capital筹资fringe benefits附加福利drawback阻碍make binding decisions做出有约束力的,附有义务的决定agreement协议creditor债权人pool their money and credit筹资和贷款dividend股息incorporate a business 组建公司capital base资本基础retain profits保留盈余interdisciplinary跨学科的claim bankruptcy宣布破产a salaried laborer or employee上班族high-achievement employee generate profit创造利润wind up/close business关闭生意be liable for对...负有法律责任state-owned enterprise国有企业broad of directors董事会barre除...之外issuance发行minute book记录簿bylaws and minutes规章制度和会议记录annual report年度报告sales volume销售量total assets总资产financial condition财政状况satisfy claims还清索赔金额pay off business debts偿清债务terminology术语paperwork文书工作default违约real state房地产create a concentrated market形成一个集中市场availability可利用性innovation创新sec-kill scandal 秒杀门start from scratch白手起家a franchise agreement特许经营合同franchise特许者franchisee被特许者trademark注册商标deliver a product or service送货/提供服务coupon优惠券production line生产线2.定义:An organization that is owned and usually managed,by one person is called sole proprietorships(个人企业)Advantage:Be your own boss/Keep profit from your business/Enjoy freedom to wind up your businessDisadvantage:Difficult to raise capital/Unlimited liability/Long hours working for theowner/Limited life span/Lose fringe benefitsPartnership(合伙企业):A legal relationship between persons carrying on a profit-motivated business.(Maybe a partnership between two partners or among thirty)Advantages Bring different skills and resource the business/Easier to pay the rent,utilities,and other bills incurred by a business(A limited partnership is especially to designed to raise money) Disadvantages Personally responsible for liability of the partnership/There exists division of profits/Disagreement among partners/Difficult to terminate Key elements of general partnership(1) common ownership(2)shared profits and losses(3)the right to participate in managing the operation of the businessGeneral partnership(普通合伙):a business with at least one general partner who has unlimited liability(无限责任)for the debts of the business(general partners arrange and run the business) Limited partnership(有限合伙):An arrangement where a person can contribute to a business without being involved in the affairs of the partnership(limited partners are investors only)Joint Ventures:(合资企业)the pooling of resources and expertise by two or more business,typically from different areas or countries to achieve a particular goal.The risks and rewards of the enterprise are also shared(eg:Hewlett-Packard and Samsung).Advantage Access to new markets and distribution networks*分销渠道)/I ncreased capacity(生产力)/The sharing of risks with a partner/Access to specialized staff and technology. Disadvantages1.If the objective of the venture is completely clear,or not communicated to all the staff,problems are likely to arise.2.There is an imbalance in the level of the expertise,investment or assets brought into the venture by the different the partners3.Different culture and management styleresults in poor integration and co-operation between the partners.4.The partner businesses(总公司)do not provide sufficient leadership and support in the early stage The corporation(公司):a legal entity(法人实体),allowed by legislation,which permits a group of people,as shareholders(股东)(for-profit companies盈利性企业)or members(non-profit companies),to create an organization,which can then focus on pursuing set objective,and empowered(授权与)with legal rights which are usually only reserved for individual,such as to sue or be sued,own property,hire employees or loan and borrow moneyAdvantages(P12.13)Limited liability/Skilled management team/Transfer of ownership/Greater capital base/StabilityDisadvantages(P13,14)Multiple taxation(双重课税)/Difficulty and expense of starting/Government involvement/Lack of secrecy/Lack of personal interest/Credit limitations(信用额度)(P13,14)Limited liability companies(LLC):(有限责任公司)A type of business ownership combining several features of corporation and partnership structure.It is not a corporation or a partnership.The numbers of the members are unlimited and may be individualAdvantages Limited liability/Flexible profit distribution(灵活的利益分配)/No minutes/Flow through taxation(转移课税)Disadvantages Limited life/Going public(上市)/Added complexity(变得复杂)Merger(兼并):The result of the combination of two companies(or corporations)to form a new company.Acquisition(收购):One company buying the property and obligations of another companyA horizontal merger(横向收购)joins firms in the same industry and allows them to diversify(横线多样化)or expend their products(e.g.The merger of a bicycle company and a tricycle company, TCL and TMS)A Vertical merger(纵向兼并)i s the joining of two firms involved in different stages of the related business—a manufacture(生产商)merging with a supplier(供应商)of component(零部件)products,or a manufacturer merging with distributor(分销商)of its products.A potential competition merger(conglomerate)(混合兼并)unites firms in completely unrelated industrials.A franchises(特许经营)is the right to use a business name and sell products or services,usually in a specific geographical territory.(McDonald’s and KFC).Advantages It is a way to reduce risk and receive support from a large network./The preliminary work has been done with an infrastructure (基础设施)well established,a product line(产品线)in place,and the marketing strategy(营销策略)developed./The customer base(顾客群)may be set,sometimes with good name recognition.(品牌认同)/The franchiser usually provides management assistance and training and may offer financial support.Disadvantages A franchise offers less freedom than an independent business. Initial franchise fees(加盟费)may be expensive.(Start-up costs for a KFC’s restaurant is about$5 million to$6million in China.)/The franchise often demands a large share of the profits referred to as royalty payments(专利权税)./The reputation of one franchisee could be adversely affected by the failings of others.Types of corporationsPrivate Attempts to earn a satisfactory profitPublic Owned and run by the governmentClosed Stock held by only a few owner and not sold on the stock marketOpen Stock held by numerous people and actively sold on the marketMunicipal Cities and townships that carry out businessDomestic incorporated in one province or country and doing business within that region Foreign Incorporated in one province or country and doing business in another province country Alien Incorporated in one nation and operating in another nationNon-Service organization incorporated forProfit limited-liability status二.Management1.定义:(1.)Management is defined as the application of planning,organizing,directing,and controlling functions in the most efficient manner possible to accomplish meaningful organizational objectives. The theme of management is that a central person must-by using such skills as decision making,communication and objective setting-coordinate the work activities of others to achieve organizational objectives(组织目标).(2.)Planning means defining goals for future organizational performance(企业运作)and deciding on the tasks and use of resources needed to attain them.Strategic(long-range)planning(战略规划)determines the major goals of the organization as well as the policies,procedures,and strategies for obtaining and using resources to achieve those goals. Tactical(short-range)planning(短期规划)is the process of developing detailed,short-term strategies about what is to be done,who is to do it,and how it is told be done.Operational planning(运营规划)is the process of setting work standards and schedules necessary to implement the tactical objectives.Contingency planning(应急计划)is the process of preparing alternative courses of action that may be used if the primary plans don't achieve the organization's objectives.(3).Organizing involves the assignment of tasks,the grouping of tasks into departments,and the allocation of resources to departments.Autocratic leadership(专制型领导),the close style of supervision,means providing subordinates with detailed job instructions.Democratic leadership(民主型领导),or general supervision(also referred to as participatory).In this style,the manager consults with subordinates about his job activities,problems,and corrective actions.(3)Controlling involves verifying(核实)that actual performance matches the plan.The core idea of control is to modify behavior and performance when deviations(背离)from plans are discovered. The process of control has five basic steps:1.set clear standards for time,quality,quantity,and so on.2.Monitor and record actual performance(results),pare results against plans and standards.municate results and deviations to the employees involved.5.Take corrective actions(采取矫正行动)when needed.(4)Organizational structure(组织结构)is the formal decision-making framework by which job tasks are divided,grouped,coordinated,Departmentalization by function organizes by the functions to be performed, Departmentalization by product assembles all functions needed to make and market a particular product and placed under one executive.Departmentalization by geographical regions groups jobs on the basis of territory or geography.Departmentalization by process groups jobs on the basis of product or customer flow. Departmentalization by customer groups jobs on the basis of a common set of needs or problemsof specific customers.(5.)As enterprises grow from an owner to a group to a corporation,a number of managerial levels of management---top level,middle level and first level--are usually portrayed as a managerial hierarchy(管理层)TOP Level Manger(高层管理者)title--president(总裁),chairperson(主管),executive director,chief executive officer(CEO),and executive vice-president(执行副总裁)Middle Level Manger(中层管理者)responsibility--receive the broad overall strategies,missions, and objectives from top-level managers and translate them into specific action programs.The emphasis is on implementing the broad organizational plans.First Level Manger(基层管理者)responsibility--is directly responsible for the precise detail ordered to coordinate the work of non-mangers.His function emphasize directing and controlling the work of employees in order to achieve the team goals,must work directly with employees and motivate them to perform satisfactorily.(6)Managerial Roles(经理人角色)A role is a set of expectations for a manger's behavior.These ten roles are divided into three groups:interpersonal(managing through people),informational (managing by information),and decisional(managing actions).Interpersonal Roles(人际关系角色)In the figurehead(名誉领袖)role,the manger handles ceremonial and symbolic activities foe the department or organization.The manager represents the organization in his or her formal managerial capacity as the head of the unit.In the liaison(联络人) role,the manger interacts with peers and people inside and outside the organization.The top-level manger uses the liaison role to gain favors and information,while the supervisor uses the liaison role to maintain the routine flow of work.The leader(领导人)role encompasses(围绕)relationships with subordinates,including motivation,communication,and influence.Informational role(信息角色)describe the activities used to maintain and develop an information network(信息网)In the monitor(监听者)role,the manger receives and collects information from many sources.The manger acquires information from others and scans written materials to stay well informed.In the role of disseminator(传播者),the manger transmits special information into the organization.The top-level manger receives and transmits more information from people outside the organization than the supervisor.In the role of spokesperson(发言人),the manger disseminates the organization's information into its environment..Decisional Roles(决策角色)In the entrepreneur(企业家角色)role,the manager initiates change.In the disturbance handler(障碍排除者)role,the manager resolves conflicts among subordinates or between the manager”departments.The resource allocator(资源分配者)role pertains to decisions about how to allocate people,time,equipment,budget,and other resources to attain desired outcomes. In the negotiator(谈判者)role,the manager negotiates on behalf of the organization. Management Skills(管理技能)Conceptual skill(概念技能)is the cognitive ability to see the organization as a whole and the relationship among its parts.(the ability to think strategically(战略性))Human skill(人际技能)is the manager’s ability to work with and through other people and to work effectively as a group member.Technical skill(技术技能)is the understanding of and proficiency in the performance of specific tasks.2.重要的短语和词汇managerial actions管理行为state of economy经济状况meet people’needs满足需求meet thestrategic objectives实际战略目标set annual budgets制定年度预算structural reorganizations结构重组division部门downsize精简,裁减a diversity of workforce/labor force劳动力多样化distribution center配送中心,快递公司delegate one's responsibility分配(委任)职责accident reports事故报告departmentalization部门化department stores百货商场home accessories家居装饰pharmaceutical company制药公司domestic sales国内销售bedischarged出院out-patient出院preliminary diagnostic tests初步诊断non-for-profit organizations非营利性组织project director(项目总监)sales coordinator(区域销售)line manger(生产线管理人员)section chief/head(工长)division manager(部门经理)budget allocations(财政预算)priority(得到优先处理)budget resources(预算来源)pant floor(工房) improve managerial potential(提高/增强某人的管理技能)top-priority task(首要任务)三.Marketing1.重要的短语和词汇sales promotion促销set price定价advertise campaign广告显示在脑海中catalogue产品目录a higha sales team销售团队sustainablediscretionary income(可支配收入)develop the product开发产品sales-oriented销售为导向profit-oriented盈利为导向(销售与营销的不同)package design包装设计trademark商标warranty质保service policy服务方针target customers目标顾客sales personnel销售人员pay one for two买一送一entice诱使quantity or crash discounts数量或者现金折扣sell off清仓introductory stage引入期maturity stage成熟期decline stage衰退期market share市场份额economic climates经济环境market segments市场细分retailer零售商wholesaler批发商ultimate consumer终端消费者mail order邮购e-commerce电子商务product range产品系列shopping carts购物车retail outler 零售点retail premises铺/店面direct supply/sale直效行销direct to retailer零售商销售(P135)sales call销售拜访promotion goals(促销目标)develop an advertising campaign策划广告活动target audience目标观众build awareness树立品牌意识effectiveness of the advertisements广告的有效性an advertising agency广告代理coupons(赠券)rebate(价格折扣)premium(赠品) bonus pack加量不加价money-off promotion折扣促销public relations公共关系news release 新闻发布feature article专题文章captioned photograph带有图片说明的图片an editorial编者a news conference记者招待会sponsorship赞助The product life cycle产品生命周期revenue收益product development产品研发incubation孵化between A and B在A和B的相互作用下launch/release a brand-new product发布新产品negative profit负收益the product class产品类product awareness产品意识a profit margin边际利润recoup development costs quickly迅速回收研发成本build brand awareness树立品牌意识selective distribution选择性分销intensive distribution广泛型/密集型分销survival of product产品的生命trade discount贸易折扣build product preference树立品牌偏好peak达到(高峰期)advertising expenditure广告支出extend the product life cycle延长产品生命differentiate the product from使产品不同于a price war价格战shelf space货架量build brand loyalty树立品牌忠诚度competitive edge竞争优势discontinue the product停产产品a successor product替代产品product line产品线rejuvenate更新liquidate inventory清算库存a niche market利基市场/瞄准机会的市场phase out逐步淘汰reinforce the brand image加强品牌形象Need recognition需求认知search收集信息Evaluation of alternatives分析选择Purchase decision决定购买After-purchase evaluation售后评价cognitive dissonance认知失调reference groups咨询群体sub-culture亚文化perception认知a day-care center日托中心portable可携带的proactive主动的address a specific topic or problem提出问题exploratory research探测性调研focus group interviews专题组座谈experimental research实验性调研descriptive research描述性调研secondary data第二手资料primary data第一手资料mass marketing大量营销target marketing目标营销heterogeneous异类的identifiable可衡量substantial殷实unique needs反应差异(市场细分的要求P154)segmentation bases细分依据(P155)geographic segmentation bases(地理因素)demographic segmentation bases(人口因素)population density人口密度hinterland穷乡僻壤psychographic segmentation bases消费心理因素health conscious健康意识fitness-oriented以健康为主的behaviouralistic segmentation bases消费行为因素2.定义:Marking is the process of planning and executing the conception,pricing,promotion,and distribution of goods,services and ideas to create exchanges that satisfy individual and organizational objectives.The marketing concept(市场营销观念)is the philosophy that firms should analyze the needs of their customers and then make decisions to satisfy those needs,better than the competition.The production concept(生产观念)was the idea that a firm should focus on those products that it could produce most efficiently and that the creation of a supply of low-cost products would in and of itself create the demand for those products.The selling concept(推销观念)paid little attention to whether the product actually was needed;the goal simply was to beat the competition to the sale with little regard to customer satisfaction.The Marketing Concept(市场营销观念)Focusing on customer needs before developing the product Aligning all functions of the company to focus on hose needs realizing a profit by successfully satisfying customer needs over the long-term4P Product is a bundle of tangible(有形的)and intangible attributes(属性)including packaging, color,brand,services and the r eputation(信念理念)of sellers.Consumer products are produced for and purchased by households for their use.Industrial products are sold primarily for use in producing their products.Price refers to the value or worth of a product that attracts the buyer to exchange money or something of value for the product.1.recoup(补偿)any overheads(企业经常性费用)pete with rival companies3.charge a price your customers are willing to buy.(四种定价法)Place/Distribution simply refers to how you will sell your products to your customers. Promotion(促销)Personal selling(人员销售)is personal communication of information to persuade a prospective customer(潜在客户)to buy sth that satisfies an individual’s needs.(几种不同的促销方式见课本)Advertising is non-personal communication of information paid for by an identified sponsor such as an individual or an organization.Publicity(宣传)is a non-personal form of communicationsales promotion(销售促销)is a paid form of non-personal communication that provides direct incentives to customers,salespeople,and marking intermediaries(营销机构)for purchasing a product.Consumer Buying Behavior(消费者购买行为)The actions and decisions of individuals who purchase products for their personal use constitute consumer buying behavior.Industrial Buying Behavior(企业购买行为)The purchase decision making of organizations such as manufacturers,service providers,government agencies,institutions,and non-profit groups is referred to as industrial buying behavior.(P149three ways)Marketing research(市场营销调研)is the process of systematically gathering,analyzing andinterpreting data pertaining to(关于)the company’s market,customers and competitors,with the goal of improving marketing decisions.(P151five processes)Market Segmentation(市场细分)the division of a market into different homogeneous(同类的)groups of consumers is called market segmentation.四.Human Resources Management(人力资源管理)1.重要的短语和词汇cover letter自荐信socialization定位Labor market劳动力市场promotion升职/提拔transfer调动demotion降级separation解雇compensation酬劳projected突出的demographics人口统计数字fill the job/position填补空缺a written statement 书面陈述qualified employees合格力人才substantial surplus or shortage人力过剩或不足rate of turnover人员更替速率scouting人才物色staff the organization招聘职员hinges on取决于set up stands设立摊位entry-level入门水平,适合无经验者或者初入市场者的campus recruitment校园招聘job openings职位空缺vacant position空位employment checks招聘调查credit checks信用调查honor兑换financial obligation及时还债cross-check反复核对,交叉核对a line manager生产线管理人员take a physical examination体检claim for compensation索赔/理赔the terms of the offer开个条件employment policies招聘政策promotion-from-within内部提拔boost the morale of the employees鼓舞士气career development职业规划proper orientation正确定位work hour工作时间pay schedule工资体制indoctrinate灌输,传授subunit二级单位a training program培训项目organizational analysis组织分析analysis of job requirement工作分析performance record业绩记录on-the-job method在职培养off-the-job method脱产培训lathe车床vestibule training岗前培训management development program管理发展课程seminar座谈会/商讨会case study案例分析simulation模拟分析field ship实地考察mountain hiking登山computer-assisted instruction CAI计算机辅助讲授emotional resiliency情感弹性incumbent职责所在的would-be managers要提拔管理者resilient现任/在职的管理人员fringe benefit额外福利time wage实薪piece rate wage产品数量bonus奖金stock options股票购买特权quota配额base salary底薪stipulate规定overhead cost管理费用preset预设的pension退休金paid vacation带薪假期vision care视力保健tailor-made合适的,特制的cafeteria benefit自助式福利计划voluntary separation自动离职absenteeism旷工,缺勤societal社会的organizational climate and culture组织氛围和文化versatile多面手的stakeholder赌金保管者job enrichment丰富工作内容job enlargement扩大工作面rotate轮换2.定义The Human Resources Management(HRM)(人力资源管理)process is an ongoing procedure that tries to keep the organization supplied with the right people in the right positions.(1)Human resource planning(人力资源规划)is designed to ensure that personnel needs will be constantly and appropriately met.(四个方面)Future needs/Future balance/Recruiting or laying off employees/Development of employees(2)Recruitment(招聘)is concerned with developing a pool of job candidates(工作应聘者)in line with the human resource plan.Job AnalysisJob Description lists the objectives,responsibilities,main tasks of the job,the conditions under which the job is to be done,and its relationship to other jobs.Hiring Specification(招聘细则)defines the specific skills,education,experience,and qualifications that an individual must have in order to perform effectively in the position.The Four C’s Model for Evaluating Human Resources(评价人力资源的四个C模式) competence能力commitment责任心congruence一致,和谐cost effectiveness成本效力(3)Selection(选拔)involves using application forms(申请表),resumes,interviews,employment and skill tests(技能测试),and reference checks(征信调查)to evaluate and screen job candidates for the managers who will ultimately select and hire a candidate.(4)Socialization or orientation(定位)is designed to help the selected individuals fit smoothly into the organization.(5)Training and development(培训与发展/培养)are both aimed at increasing employees' abilities to contribute to organizational effectiveness.(组织效能)(6)Performance appraisal(绩效考核/评价),which involves both informal performance appraisal and formal systematic parers and an individual'job performance with standards or objectives developed for the individual'position.六.Corporate Culture企业文化1.重要的短语和词汇Social etiquette and demeanor社交礼节和飞度designation称号attorney律师litigation起诉adversary对手visionary有远见的emerging新兴的Identification of Corporate Culture企业文化的确认theme parks主题公园collegial学院派toxic有害的subculture次培养occupational,professional or financial divisions(职业,专业,经济状况)avid extreme adventurer热心的极限冒险者niche定位,合适的环境defect-free products没有瑕疵产品price leadership价格领先mechanism途径,手段wield有效地行使underscore强调abiding持久不变的payroll付给工人的薪金总额blackjack21点,一种纸牌游戏acronym首字母缩略词commemorate纪念,庆祝inauguration就职演说enunciation宣告,阐明humblebee大黄蜂,雄蜂aerodynamic空气动力学的2.定义Corporate culture is described as the personality of an organization,or simply as"how things are done around here”Guide how employees think,act and feel.Include core values(核心价值观)and beliefs,corporate ethics,and rules of behavior(道德规范和行为规范)Functions of Corporate Culture1.Provide a sense of identity for members.(导向)2.Generate commitment to the organization’s mission.(凝聚)3.Clarify and reinforce standards of behavior.(约束)(1)Culture as the Organization’s Personality作为企业个性的文化1.Risk Taking Personalities.(喜欢冒险的个性)Certain organizations encourage employees to take risks.2..Attention to Detail Personalities(注重细节的个性).This type of organizations focuses attention on the details of the organization where they have made quality their driving themes.3.Outcome Oriented Personalities(注重结果的个性)This type of organizations succeeds by focusing on results in certain aspects of their business.4.People Orientation Personalities(以人为本的个性)Adobe-systems,the third largest manufacturer of personal computer software,treats its employees as“family”.5.Team Orientation Personalities(注重团体的个性).Increasing number of organizations(and especially service providers)are shaping their cultures around the team concept.6.Aggressive Personalities(积极进取的个性).Some organizations value aggressiveness as a major part of the way that business is done.7.Non-stable Personalities(不求稳的个性).Companies which emphasize growth could be easily identified as having non-stable personalities.(2)Different Corporate Culture characteristic1.Sensitivity to the needs of customers and employees2.Interest in having employees generate new ideas3.Value placed on taking risks4.Openness of available communication options5.Friendliness and congeniality(亲和力)of employees towards one another6.Value placed on people in the organization(3)Creation of Corporate Culturepany Founders(企业的创建者).The founders often possess dynamic personalities,strong values,and a clear vision of how the organization should operate.2.Experience with the General Business and Industry Environment(企业外部环境的体验) Organizational culture often develops out of an organization’s experience with the general business and industry external environment.3.Contact with Others(企业内部群体和个体间的联系)This refers to the shaping of the organization based on how it develops out of contact between groups and individuals within an organization.(4)Tools for Transmitting Culture企业文化的传播途径Symbols象征stories故事jargon行话ceremonies仪式defining culture in writing书面原则(5)Influence of Corporate Culture on Climate and Management Practice(企业文化对企业氛围以及企业管理行为的影响)Subtle differences between organizational culture and organizational climate Organizational culture refers more specifically to the values,beliefs,and customs or norms of an anizational philosophyOrganizational climate more general,more nebulous(模糊的)it refers to the general atmosphere of an organization.。
工商导论unit1
2) Forms of Business Ownership
• • Legal Classification Economic types Based Classification
Starting a Small Business
2) Forms of Business Ownership
Legal Classification
financial resources and skills
fund, maintain, and expand its operation responsible manner, business ethics
laws and government regulations,
Contents
Unit 1 & 12
3. The People and Activities of Business
all activities concerned with obtaining money and using it effectively
The Organization of This Book
Figure 1.1
• Sole Proprietorship 独资企业 • Partnership 合伙企业 • Corporation 公司
Economic types Based Classification
• • • • • • • State-owned Enterprises 国有企业 Collectively-owned Enterprises 集体所有制企业 Private Enterprises 私营企业 Corporate Enterprises (Joint-equity Enterprises) 股份制企业 Joint Venture 联营企业 Foreign-funded Enterprises 外商投资企业 Joint-equity cooperative Enterprises 股份合作企业
工商管理专业导论
工商管理专业导论
2
第一节 工商行政
广义的工商管理既包括“工商行政管理”,也包括 “工商企业管理”。 工商行政管理:政府经济部门对所辖的工业企业、 商业企业、金融企业、农业企业、服务企业、交通 运输企业、建筑企业、邮电通信企业等各种企业组 织的宏观指导、政策调控与行政监管。 工商企业管理:企业经营管理者对上述企业具体 的计划、指挥、领导、组织、协调、控制等经营管 理活动 。
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工商管理专业导论
18
子公司和分公司
子公司是指受控于集 团公司或母公司, 团公司或母公司,但 在法律上独立的法人 企业。(挂靠机构) 企业。(挂靠机构) 。(挂靠机构 分公司是母公司的分 支机构或附属机构。 支机构或附属机构。
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两者最大区别在 于:是否在法律 上和经济上具有 独立性。前者有, 后者无。
9
※“企业”的来源与演化: “企业”一词的用法最初源自日语。意思是:从事生 产、流通或服务活动的独立核算经济单位。----- 《辞 海》 在20世纪后期,其含义不再限于商业或营利性组织, 这种用法目前主要来自对英文“enterpris e”一词的翻译。
较常见的用法是指各种独立的、营利性的组织(可以是法人, 也可以不是); 另一种用法与组织接近,可以用来泛指公司、学校、社会团 体乃至政府机构等,这一种用法主要出现在信息技术应用领 域的一些专有名词中。
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工商管理专业导论
17
股份有限公司 把全部资本划分为等额股份,通过发行股票筹集资 本的公司。股东一旦认购股票,就不能向公司退股,但 可以通过证券市场转让其股票。 优势:经过批准,它可以向社会大规模地筹集资金, 使某些需要大量资本的企业在短期内得以成立,有利 于资本的市场化和公众化。当股东认为企业经营不善 时,会抛售股票,这成为对公司经理人员的强大外部 约束力量。但股份有限公司的创办和歇业程序复杂, 公司所有权和管理权的分离带来两者协调上的困难, 同时由于公司要向外披露经营状况,商业秘密难于保 守。这种组织形式比较适合大中型企业。
工商导论第一章
《工商导论》(Fundamentals of Business)考核方式:考试考试题型:选择题;填空;连线搭配;英译汉;汉译英。
教学目的以英语为授课语言,全面、系统、概要地介绍市场经济体制下工商企业的运作,让学生对市场经济既现代工商企业的运作用一个总体印象,并熟悉同期业环境、经营管理、金融财务、法律保险等方面有关的英语词汇和用语,为下一步学习更微观、更具体的课程打下基础。
1.商务知识:了解在中国融入全球经济时,在工商管理方面所需的基本概念和相关的英语知识。
2.词汇:商务英语词汇具有比较强的专业性,要求学生在一学期的学习中有管理、营销、金融、财务、贸易、法律和保险等方面1000左右的专业词汇积累,以及商务常见的缩略语,机构名称等。
3.听力与口语:能够流利地在一般性的商务活动中进行交流,能流利地进行商务方面的口头陈述和报告,并能对相关案例做讨论,;4.写作:能看懂和起草商务单据、文件、信函和报告;5.阅读:能够阅读原版的经贸书刊。
Set up a business and be my own bossChapter One Setting up a Business建立企业Four major forms of business:1.sole proprietorship个体经营优点:易于建立;simple to establish;决策自由;freer in decision-making;易于保守经营和财务秘密;easy to keep operational and financial secrecy税收负担较少;less tax burden独自享有利润exclusive use of profits缺点:无限责任;unlimited liability有限的资金渠道;limited access to capital有限的管理技巧limited managerial expertise2.partnership合伙企业优点:更方便得到资金和信贷;improve access to capital and credit优质管理的可能性大大增加greater possibility for good management明确的法律框架;definite legal framework更好的发展前景better prospects for growth缺点:无限责任;unlimited liability内部矛盾;internal conflict持续性问题problem of continuity3.corporation 大型股份制公司优点:有限责任;limited liability易于发展壮大;easy to expand所有权与经营权分离;separated ownership and management持续的生命力continuous life缺点:双重税收;double taxation高组织成本;high organizing costs缺少秘密;lack of secrecy特许经营4.franchise特许经营优点:顾客即刻认可;instant customer recognition自主性;independence获得培训指导;receive training and guidance借贷更容易less difficulty getting bank loans缺点:减少风险但不保证成功;reduce risk ,they do not guarantee success要牺牲部分独立性sacrifice some independence。
工商导论第二版第五章ppt
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1-‹#› The Functions of Marketing
4. Transportation 运输
Arranging appropriate vehicles such as truck, train or containers to move the products from the suppliers to the customers.
3.
收集分析数据,为某一商品或服务确定市场或市场
细分,回答诸如潜在顾客的人数和位置、他们的购买力
和购买习惯,以及恰当的促销方法等一些问题。
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1- ‹#›
Providing Value and Satisfaction Consumers buy products that offer the best
value to meet their needs and wants Value and Benefits Value compares a product’s benefits with its
Fundamentals of Business
Chapter 2
Marketing : An Overview
工商导论教学大纲
小组作业:
ห้องสมุดไป่ตู้
每个小组选择一个企业. 1. 选择感兴趣的行业: 网址: /tjbz/hyflbz 2. 选择该行业里的一家企业(建议:可 以获得资料)或者自己创立一个企业。
目的:根据你所在的行业和你所提供的 产品和劳务的特点,用课程里所学的知 识分析该企业的营销、管理、融资等相 关方面问题。 要求(1) 陈述(用ppt形式)—13周 (2) 13周交一份关于该公司的书面报 告(格式和要求见“工商导论实训报告” 及评分标准)
考核方式
考核与计分方式: 满分:100分 1 个人作业4次+出勤——40% 2 小组作业——60%
教学进度及内容
见教学进度表..\课程设计\2-3教学进 度安排表-工商导论.doc
教学目的:
1.理论 2.实践
第1周
分组: 5-6个同学一组,每组选择一个组长。 组长把本组成员的名单以及自己的手机号 和e-mail联系方式做好表格交给课代表
工商导论
主讲:陈仙丽 e-mail:c-x-l@
公共邮箱:gongshangdaolun@ 密码:201209
教材:
工商导论,2011年 贾巧萍教授主编,上 海财经大学出版社
参考教材
《商学精要》,第5版,[美]罗伯特· 埃伯特,里 J· 基· 格里芬,改编:李治德,宁建新,中国人民大学 W· 出版社,2006 (Business Essentials,5th edition, Ronald J. Ebert and Ricky W. Griffin)Louis E. Boone, David L. Kurtz, Contemporary Business, Thomson South-West, 2006 《商务学导论》,第7版,[美]威廉姆· 尼克而斯,吉 G· 姆斯· 麦克休,苏珊· 麦克休,清华大学出版社, M· J· 2005 (Understanding Business, 7th edition, William G. Nickels, James M. McHugh, Susan M. McHugh) 《工商导论 》,第2版,陈准民,高等教育出版社,2009
工商导论第一章
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1- 10
Partnership 合伙企业
Definition:
An association of two or more people to carry on as co-owners of a business for profit.
-- many professional businesses, such as accounting and legal firms are partnerships. Types of partnership:
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1- 7
Sole Proprietorship
Advantages
Ease of Organization
工商导论
1- 7
Types of products
Classification for consumer products: 1. Convenience: Packaging is important to sell the product. Consumers will accept a substitute. Marketers focus on intense distribution, time utility. Convenience products can be categorized into staple (milk), impulse (not intended prior to shopping trip). Common examples are newspapers, magazines, fast food, soft drinks, cigarettes, etc. 2. Shopping: Consumers expend considerable effort planning and making purchase decisions. Consumers are not particularly brand loyal. Need producer intermediary cooperation, high margins, less outlets than convenience goods. Use of sales personnel, communication of competitive advantage, branding, advertising, customer service etc. Typical examples are clothes, automobiles, furniture and appliances.2003Copyright © 2007 by Xiaoping Zhang. All rights reserved McGraw Hill/Irwin Irwin/McGraw Hill Copyright © by The McGraw-Hill Companies, Inc. Foreign Language College
工商专业导论
基础会计学
统计学 宏观经济学
2
2 3
32
32 48
24 8
32 48
32
32 48
12012404
12012405
中级财务会计 3
市场营销学 2
48
32
39 9
32
48
32
1.企业管理
企业战略管理*
组织行为学 财务管理学 创业学 经济法 企业资源计划 人力资源管理* 电子商务 公司治理 项目管理 质量管理
为什么选择工商管理专业?
做企业家的欲 望和梦想
企业的成功与发展,不仅 取决于技术水平,更取决 于管理的水平。
如何抓住稍纵 这些都是工商管理 如何充分调动员 即逝的商机? 要解决的问题。 工的积极性?
工商管理是一个创造性、 如何削减商业成 如何根据市场前景制 本?发挥自己聪明才智的工作。 定企业的发展战略?
(一)你来到学校干什么? 为什么选择工商管理专业?
(二)学校准备把你培养成什么样的人? 学校如何培养? (三)你应当如何学习? 怎样配合学校打造自己?
(一)你来到学校干什么? 为什么选择工商管理专业?
不是我的选择,不想 上学,父母逼的
拿毕业证的ቤተ መጻሕፍቲ ባይዱ
学习知识的
学本事的或能力的
既要学知识,要打造能 力,还要拿到毕业证
生产与运作管理
管理沟通
公共关系3 商务谈判 管理心理学 国际贸易理论与实务4 中小企业融资
中小企业风险防范与危机管理5 中小企业投资管理 中小企业社会责任理论与实践 企业文化6 品牌管理 创新管理 7 商业机会 中小企业成败案例分析 最 低 选 修 16 学 分
3选2
2选1
专业 选修
工商导论
第一章现代企业商务概述第一节1)商务概念发展历程第一阶段:20世纪三四十年代,称为”商业交往中的事务”;第二阶段:1956年后,商业由政府行政计划推动,传统商务由市场推动,商业即专事社会商品交换和流通的部门和行业;第三阶段:计划与市场,在法律保障和公平竞争环境内以追逐私利为目的的“商业”含义。
2)商务的含义:是指企业或经营者个人围绕着自身的经营目的而从事的各类交换活动的总称。
商务的本质:1、逐利性2、遵循一定的交易规则----规章、制度、法律3、(1)受市场竞争及客观环境影响和制约。
(2)商务活动的过程及结果影响市场及客观环境。
3)商务概念的定义:是指企业为实现生产经营目的而从事的各类有关资源、知识、信息交易等活动的总称。
第二节1)企业商务活动类别:基本活动(为保障内部生产、经营业务活动得以顺利进行和目标实现所必需的采购、供应、仓储、销售、服务)、公关关系活动、策划活动。
2)基本活动的特点:1、活动方式、方法受环境变化的影响大。
2、交易双方利益对立。
3)公关关系活动特点:1、其发生的基本前提是交易双方利益的对立、交易双方信息的不对称,以及交易双方经营经历、文化、价值观的不同导致的。
2、基本内容是业务洽谈、合同签订和履行。
4)策划活动特点:1、非具体的业务活动,事关企业长远发展和战略选择并要由企业高层领导参与实施的活动。
2、是领导者“概念性技能”的体现。
5)概念性技能:是领导者具备的感知和发现环境中商务机会和商务风险的能力,理解事物和事物之间关联并找出关键影响因素的能力,以及权衡不同商务策略的优劣及驾驭的能力等。
6)企业商务活动范围:1、商务活动环境的调查研究2、与供应商和客户的商务活动(即核心的商务活动)3、物流的商务活动(包括自身建设的物流系统的例行化商务活动;不断整合与物流商的关系,全面提高物流效率的商务活动)4、无形商品的商务活动。
A、无形商品,是指物质商品之外的可以用来进行价值交换的商品,包括服务、金融、保险等。
《工商导论》课程教学大纲
《工商导论》课程教学大纲一、课程基本信息开课单位:翻译学院商务英语系课程名称:工商导论课程编号:224007英文名称:Fundamentals of Business课程类型:专业任选课(请按我校教学计划安排表中的课程类型进行规范填写,即填写公共基础课、学科基础课、专业基础课、专业方向限选课、专业任选课、公共选修课等)总学时:36 理论学时:24 实验学时:12学分:2开设专业:商务英语专业先修课程:商务知识导读二、课程任务目标(一)课程任务(本项编写要求:写明该课程的性质和任务)本课程是一门商务英语专业任选课程,也是商务英语专业学生学习和掌握市场经济与工商管理知识的基础课程。
本课程的任务是使学生可以对市场经济及现代工商企业的运作有一个总体的印象,并熟悉企业环境、经营管理、金融财务、法律保险等方面的英语词汇和用语。
本课程对市场经济及工商管理的描述与国际上的通行定义为基础,但尽量结合中国实际。
在讨论和分析案例时,也尽量使用于中国相关的题目和素材,以帮助学生掌握中国融入全球经济时在工商管理方面所需的基本概念和相关英语知识,为下一步学习更微观、更具体的课程打下基础。
(二)课程目标(本项编写要求:写明学生在知识和能力方面应达到的目标要求)在学完本课程之后,学生能够:1. 对市场经济及现代工商企业的运作有一个总体的印象;2. 并熟悉企业环境、经营管理、金融财务、法律保险等方面的英语词汇和用语;3.根据所学的定义及相关知识进行案例分析;4.锻炼学生的汉英翻译能力及社会实践能力。
三、教学内容和要求(一)理论教学的内容及要求(本项编写要求:以基本内容为主线,对各知识点分按“了解”、“理解”、“掌握”三个层次提出要求,并说明教学重点及难点)Chapter 1 Setting Up a Business1. 通过学习应了解各种企业的不同经营形式及其特点;2. 掌握相关的商业术语和词汇,并做到能灵活运用;3. 将所学知识带入案例进行分析和比较,联系实际找出最佳解决方案。
工商导论考试必备完整版
Key words1.Business:Goal-directed behavior aimed at getting and usingproductive resources to buy,make,trade,and sell goods and services that can be sold at a profit.2.Productive resources:The four crucial ingredients-land,labor,capital,enterprise-that are needed to profit from business.3.Operating costs:The cost of acquiring and using the four productiveresources to make and sell goods and services.4.Product:Any kind of good or service that other people value andwant to buy.5.V alue:How much utility a product gives customers;that is,how well itsatisfies their desires or needs.6.Price:A way of measuring the value of a product by how muchcustomers are willing to pay for it.7.Business model:A company's plan of action to use resources to createa product that will give it a competitive advantage.petitive advantage:A company's ability to offer customers aproduct that has more value to them than similar products offered by other companies.9.Sales revenue:The amount of money or income that a companygenerates from the sale of the product.10.Profit:The total amount of money left over after operating costs havebeen deducted from sales revenues.11.Capital:Profit that is keptin a company and invested in its business.12.Wealth:The sum total of the resources,assets,riches,and materialpossessions owned by people and groups in society.13.Franchising:A business practice whereby investors are allowed topurchase the right to own and perate a business using a company's name and business model.14.Nonprofit organization:An organization that is not in business tomake profit but to provide value to the people and groups it serves. 15.Business system:The combination of commerce,occupations,andorganizations that result in the production and distribution of goods and services people value.16.Business commerce:The process by which people produce andexchange valuable goods and services that fulfill their wants and needs.17.Trade:The exchange of products through the use of money.18.Barter:The exchange of one product for another product.19.Diminishing marginal utility:The principle that the value peoplereceive from an additional unit of a product declines as they obtain more of the product.w of demand:The principle that states as the price of a productrises,consumers will buy less of it,and as the price of it falls,consumers will buy more of it.w of supply:The principle that states that as the price of a productrises,producers will supply more of it,and that as the price of it falls,producers will supply less of it.22.Marginal curve:23.Market:Buyers and sellers for a particular product.24.Industry:A group of companies that make similar products andcompete for the same customers.25.Profitability:A measurement of how well a company is making useof its resources relative to its competitors.26.Premium price:The higher price a seller is able to charge versuswhat its competitors can charge.27.Specialization:The process by which people become more skilledand productive when they perform a narrowly defined range of tasks specific to an occupation or job.28.Business occupation:The acquired set of specialized skills thatenable a person to create valuable goods and service that can be traded at a profit.29.Invisible hand:The principle that the pursuit of self-interest in themarketplace naturally leads to the improved well-being of society in general.30.Monopoly:A situation in which one company controls the supply of aproduct and can charge an artificially high price for it.31.Human capital:A people's stock of knowledge,skills,experience,judgement,personality,and abilities.32.Transaction costs:The costs of bargaining,negotiating,monitoring,and regulating exchanges between people in business.33.Teamwork:A phenomenon that occurs when people pool their skillsto create more valuable products than they could create alone.34.Business organization:A tool that empowers people to shape andcontrol the behavior of other people to produce goods and services. anizational structure:The framework of task and authorityrelationships that coordinates people so they work towards a common goal.36.Functional activities:The task-specific operations needed to convertresources into finished goods and services sold to customers.37.V alue chain:The coordinated series or sequence of functionalactivities necessary to transform resources into the products customers want to buy.38.Primary functions:Functions directly responsible for utilizing scarceresources most efficiently and effectively to create goods and services.39.Secondary functions:Functions not directly responsible for gettingproducts to customers but whose activities contribute to the efficiencyand effectiveness of other functions.40.Entrepreneur:A person ready to supply the enterprise—energy,boldness,courage,spirit,expertise—necessary to start and grow a business.41.Entrepreneurship:42.First mover advantage:The competitive advantage gained by beingfirst to develop a new product or process.43.Intrapreneurship:Entrepeneurial activity that tasks place inside of an established company.44.V enture capitalists:45.Intrinsic motivation:46.Extrinsic motivation:47.Delegate:Giving up decision-making authority to other people.48.Agency problem:The problem that arises because of the separationof the ownership and control of a business.It occurs when the firm's owner delegates authority to managers.49.Stock options:The right to buy a stock at a certain price and tobenefit from increases in the stock's value in the future by selling it.50.Board of directors:Experienced business executives from inside andoutside of a company who are elected by a company's shareholders to act as their representatives.51.Chief executive officer(CEO):A company's top manager.The CEO isresponsible for overseeing the operations of the company and ensuring its capital is used to create the most profit possible.52.Top managers:Employees who are responsible for developing acompany's business model and who,along with the CEO,are ultimately responsible for its success or failure.53.Middle managers:Employees in charge of a company's variousfunctions and who are responsible for using the company's functional rescources productively to increase its profitability.54.First-line managers:Employees at the base of the managerialhierarchy.They are often called supervisors.55.Efficiency:A cost-focused measure of how productively a company'sresources are being used to produce goods and services.56.Effectiveness:A revenue-focused measure of how competitive thefirm's business model is.57.Planning:A process that managers use to select the best businessmodel and goals for their company.anizing:A process managers use to create a company'sorganizational structure.anizational culture:The set of values,norms,and beliefs sharedby members of an organization that determine how well they work together to further the company's goals.60.Leading:The ability to develop a plan and motivate others to pursueit.61.Cross-functional team:A group of people from the differentfunctions who work together on a particular project.62.Controlling:The process of evaluating whether or not a company isachieving its goals and taking action if it is not.63.Benchmarking:The practice of comparing a business's strengths andweaknesses to those of its competitors.64.Role:The set of tasks a person is expected to perform because of theposition he or she holds in an organization.65.Mentor:A person who provides advice,guidance,and technicalknowledge to other people(mentees)in order to help them advance their careers.66.Multinational companies:Companies that operate and trade in manydifferent countries around the world.ernment:The political system chosen to create and manage theset of laws,rules,and regulations that control the actions of people and companies that operate in a society.68.Representative democracy:A form of government in which citizensperiodically elect individuals to represent their interests.69.Totalitarian government:A form of government in which a personor group of people attempt to exercise absolute control over all forms of business activity.70.Free-trade agreement:Joint decisions by countries to reduce oreliminate trade barriers that impede the flow of products between nations.71.Quotas:Restrictions on the amount of a good or services than can beimported into a country.72.Trade barriers:73.General Agreement on T ariffs and Trade (GA TT):An internationaltreaty between nations following WWII,dramatically fueling free trade.74.Free trade area:A group of countries that agree to promote the freeflow of goods and services between them.75.Global environment:The set of forces surrounding a company thatdetermine its ability to obtain productive resources -land,labor,capital,and enterprise.76.Specific forces:Forces in the global environment that directlyincrease or decrease a company's sales revenues or operating costs,and thus its profitability.77.Suppliers:The individuals and companies that provide a companywith the resources that it needs to produce goods and services.78.Global outsourcing:The process of purchasing inputs fromthroughout the world to take advantage of differences in the costs and quality of resources.79.Distributors:Firms that link the companies that make products withthe customers who buy them.80.Intermediary:A company such as a merchant,broker,or wholesalerthat buys the products of one company and sells them to another. 81.Market share:The total percentage of a product a company sells in aparticular market.82.Political-economic forces:Changes that occur in the form of acounttry's social and political systems.83.Free-market economy:Economic system in which the production ofgoods and services is left in the hands of private enterprise.mand economy:Economic system in which the quantity andprice of goods and services that a country produces is planned by the government.85.Mixed economy:Economic system in which certain goods andservices are produced by private enterprise and others are provided via centralized government planning.86.V alues:General standards and guiding principles that people in asociety use to determine which kinds of behaviors are right or wrong.87.Norms:Unwritten codes of conduct that prescribe how people in aparticular culture should act in certain situations.88.National culture:The particular set of economic,political,and socialvalues and norms that exist in a particular country.89.Demographic forces:Changes in the characteristics of a country'spopulation,such as its age,gender,ethnic origin,race,and sexual orientation.90.Legal forces:Changes in a country's laws and regulations that oftenoccur because of changes in the political and ethical attitudes within a society.91.Global network:A set of task and reporting relationships amongmanagers,functions,and operating units around the world.92.Productivity:Measures how efficiently a company is using itsresources to make a product.93.Quality:A function of how well a product performs when it is put touse and is measured by such things as durability and reliability,and customer satisfaction.94.Innovation:A function of a company's ability to develop new andimproved products that better satisfy customers' needs.95.Responsiveness to customers:A measure of a company's ability toanticipate changing customer needs,resolve problems customers have with a product,and provide fast after-sales service.96.Expatriate managers:Domestic managers who work for theircompanies abroad.97.Host-country nationals:Natives of a foreign country hired to managea multinational's divisions there.98.Third-country nationals:Managers who are neither native to thecountry the multinational is headquartered in nor the foreign country in which it operates.99.Exporting:Selling domestically produced goods and services tocustomers in countries abroad.100.Licensing:Contracting with companies in other countries in order to give them the right to use a company's brand name and business model.101.Joint venture:An alliance in which companies from different countries agree to pool their skills and resources to make and distribute a product together.102.Wholly owned subsidiaries:Business units established in countries abroad to manufacture and distribute a multinational's products.rmation:A set of data,facts,numbers,and words that has been organized in such a way that it provides its users with knowledge.104.Knowledge:What a person perceives,recognizes,identifies,or discovers from analyzing data and information.105.Learning:An increase in the store or stock of people's expertise or knowledge.rmation technology:The many different kinds of computerand communications hardware and software and skills of their designers,programmers,managers,and technicians who create and manage it.anizational learning:Managing information and knowledge to achieve a better fit between a company's business model and the forces in its environment.rmation overload:A situation in which managers have to process so much information it actually reduces their understanding of a situation.109.Real-time information:Infomation that is constantly updated. 110.Chief information officer (CIO):The top manager of a company's IT function.111.Transaction processing systems:An IT system designed to collect,record,and manipulate the data related to a company's day-to-day business operations.112.Knowledge management systems:An IT system that analyzes the information collected from the TP system but filters and analyzes it to make it more useful to managers.113.Best practices:The set of skill-based competencies that allow a particular function to perform at its optimal level.114.IT consultants:Expert employees who use their knowledge and learning to solve their customers' IT problems.115.Expert system:An advanced IT system that can reason through a company's information,diagnose problems,and suggest solutions. 116.Artificial intelligence:An IT system that reasons and learns like a human being.117.Enterprise resource planning systems:Multimodule applications software packages that coordinate all of a company's functional activities.118.E-commerce:Trade that takes place between companies,and between companies and individual customers via the Internet(or other IT system).119.B2B marketplace:An industry-specific trading platform set up to connect buyers and sellers using the Internet.120.Intranet:A company's internet system of computers and Web sites accessible only by its employees.121.Legacy system:The hardware and software components of a company's IT system at any one point in time.122.Router:Hardware and software that electronically transfers data between networks to its intended destination,such as a specific Web page or computer.123.Ethernet:A local area communication technology that transmits information between computers at speeds of between 10 and 100 million MBPs using coaxial or fiber optic cable.124.Broadband technology:A type of communications hardware that allows for the rapid transmission of vast amounts of information. 125.Wi-Fi:A type of Ethernet technology that allows computer users to access the Internet wirelessly.126.Best-of-breed solution:The highest-performing IT hardware or software application currently available for managing a particular information processing or multimedia task.127.Industry standard:A predominant type of technology used in an industry.Other technologies must be compatible with the industry standard in order to be widely adopted.128.Firewall:Software that gives a company's PCs safe access to the Internet but that blocks computers from outside the firm from gaining access to the company's intranet.129.Hackers:People who seek to invade a company's databases and steal the information for malicious or illegal reasons.puter virus:Software code deliberately written to harm hardware and Software and corrupt files and databases.131.Marketing:An organizational function and a set of processes for creating,communicating,and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.132.Customer needs:Consumer needs that can be satisfied by thequalities or features of a good or service.133.Product development:The set of technical,scientific,and engineering processes involved in creating new or improved products to better satisfy customer needs.134.Sales:The development and use of techniques to inform customers about the value of a company's products in order to persuade them to buy them.135.Customer relationship management:The process of tracking the demand and satisfaction of customers in an effort to develop products they will want to buy on an ongoing basis.136.Business vision (mission):A brief statement of a company's business model that tells stakeholders why the firm is in business,how it intends to satisfy customer needs,and why it will satisfy their needs better than its competitors.137.Product life cycle:The typical sequence of changes in demand fora product that occur over time.138.Marketing research:The systematic search for information that uncovers met and unmet customer needs,the different needs of different customer groups,and whether or not a product's marketing mix appeals to customers.139.Focus group:A group of people brought together to share their thoughts and feelings about a particular product and why it may ormay not meet their needs.140.Leading customers:Companies that improvise their own solutions to business problems because no products currently exist that can do so.141.Leading providers:People or Companies that believe their new products will better satisfy customer needs even though they have no sure proof of this.142.Reverse engineering:The process of examining the products of one's competitors in depth in order to figure out what makes them successful.143.Customer groups:Groups of people who have a similar need fora particular product because the product satisfies several differentkinds of needs.144.Market segment:A group of customers the firm targets based on their need for its products.145.Product differentiation:The process of setting a product apart from its competitors by designing and marketing it to better satisfy customers' needs.146.Marketing mix:The combination of a product's qualities and features,its price,the way it is promoted and sold,and the places at which it is sold.147.Marketing message:A product-related message the firm'smarketing department sends to customers about how and why a product will better satisfy their needs.148.Product branding:Using a unique name,design,symbol,or other element to differentiate a product from its competitors.149.Brand name:The specific name,sign,or symbol a company uses to distinguish and legally protect the identify of its products.150.Brand loyalty:The tendency of customers to consistently purchase a particular product over time because they believe it can best satisify their needs.151.Product positioning:The process of customizing or tailoring a product to specific market segment.152.Target price:The price a typically customer will be willing to pay for a product with a particular set of qualities and features.153.Promotion:The way in which a company advertises,announces,publicizes,and pushes its products.154.Promotional mix:The combination of advertising,sales promotions,public relations,and personal selling used to reach and persuade customers to buy a product.155.Advertising:The paid,nonpersonal promotion of a company's goods and services using mass media to influence consumers.156.Sales promotion:Nonpersonal,persuasive efforts designed to boost a company's sales immediately.157.Public relations:The practice of conveying messages to the public through the media to influence people's opinions about the company and its products.158.Personal selling:Direc,,face-to-face communication by salespeople with existing and potential customers to promote a company's products.159.Place:The distribution and sales channels used to get both a product and its marketing message to the customer.160.Distribution:The selection of the distribution channels to reach and deliver products to customers most efficiently and effectively. 161.Distribution channel:The specific method a company uses to sell and deliver its products to customers.162.Downstream value chain:All of the activities related to managing a product from the time it is made to the time it is delivered and used by customers.163.Licensed distributors or dealers:Independent companies that buy the rights to distribute,sell,and service a company's products within a specific geographical area.164.Exclusive dealerships:Distributors that are licensed to stock and sell only one brand of a product.165.Wholesalers:An intermediary or broker that buys products from manufacturers and then resells them to other Companies,such asretailers,which in turn distribute them to the final customer.166.Final customer:The person who actually uses or consumes a product.167.Retailers:Intermediaries who sell other companies' products to the final customer.168.Direct distribution:Distribution channels used to deliver and sell products directly to the final customer.169.Distribution mix:The combination of channels a company selects to place,promote,sell,and deliver its products to customers.plex products:Products with qualities and characteristics that make them difficult for customers to evaluate.171.Technical selling:Selling that requires a company's sales representatives to impart detailed technical information to their customers.172.Missionary selling:Selling that occurs when a salesperson educates customers,builds goodwill,and performs promotional activities to encourage them to purchase a product at a later data. 173.Agent:A,person,or intermediary,acting on behalf of final customers.174.Creative selling:Selling that requires salespeople to combine their technical knowledge and personal selling experience to craft creative and unique ways to better meet the needs of their customers.175.Trade selling:Selling done through intermediaries,such as wholesalers and retailers,which manage the sale of a company's products to other Companies.176.Retail selling:Selling to the final customer-the person who buys a product for his or her own use.177.Telemarketing:A sales method used to contact prospective customers exclusively by phone.178.Buyer’s remorse:A phenomenon that occurs when a customer believes he or she made a poor purchasing choice.179.Customer relationship management system:An IT-based knowledge management system designed to track a company's customers--what they are buying,and how their demands are changing.Concepts✓What are the difference between trade and barter? P10The difference between trade and barter is that trade involves the exchange of products using money whereas barter does not.When people barter,they enchange one product directly for another.✓Describe the law of demand P13The principle that states as the price of a product rises,consumers will buy less of it,and as the price of it falls,consumers will buy more of it. ✓Describe the law of supply P13The principle that states that as the price of a product rises,producers will supply more of it,and that as the price of it falls,producers will supply less of it.✓How is the market price determined? P13In economics,the laws of supply and demand operate together to determine the price at which products will be sold in a market.It is important to realize that the price of all products are determined at the margin--the point at which the supply of the product just meets demand for it.✓How does profit differ from profitability? p14Profit is simply the total or absolute monetary difference between sales revenues and operating costs;Profitability measures how well a company is making use of its capital by investing in resources that create goods and services that generate profits.✓What are the three main components making up the business system?3)business as an organization1)business as commerce2)business as an occupation✓What are the four main productive factors for a company? land, labor, capital, enterprise✓What common mistakes entrepreneurs may make? P63 First,entrepreneurs frequently overestimate their ability to create newproducts customers desire and are willing to pay a high price for;Second,they underestimate how difficult it is to actually reach prospective customers and get them to try their products--even when they are excellent.The importance of marketing and advertising--and its high cost--is often not given enough weight in a new company's business model.Third,entrepreneurs may not realize how much ready cash is needed to see a small business through its critical,initial“birth”period,which can sometimes take up to two years。
工商导论
第一章商业的几种形式P4 第二段开头结尾都是partnerships的那段合伙公司常见的类型Advantages里的2、4P5 Disadvantages里的2、3P7 Double Taxation双税P8 第二段第一句加盟经营(franchising)的定义第二章老师说过重点P16~17 营销组合(marketing mix)全部主要是4个P第三章老师说过重点Product的分类 Product Life CycleP27~28 盈亏平衡点分析(Break-even Analysis)第四章营销渠道的种类P35 Agents and Brokers那一段第二句P37~38 运输的五种模式第五章老师讲了重点P45~46 Personal Selling的七个步骤P46~47 Exhibie5表格P47 本页第三段第一句Publicity的定义第六P52 黑体字钱的五个特点(what is money)P53~54 What Does Money Do?里的黑体字钱的三个功能P54 钱的种类(M1 M2)第七章老师划过重点,如下:P64 最后一段第一句行业信用(Trade credit)的定义P65~66 最后一句“If a firm ……repayment”P67 第二段第一句贴现商(factor)的定义最后第二段留存收益(Retained Earnings)P68~71 债券和股票的区别P68 Bonds和Stock里优先股和普通股的区别第八章老师说过重点:P76 第一段第一句会计(Accounting)的定义最后一段第一句资产负债表(Balance sheet)的定义P77 第二段第三句“This gradual……accumulated depreciation累积折旧”倒数第二段讲负债(liabilities)的重要P79 流动比率(current radio)和速动比率(quick ratio)知道怎么算P81~82 毛利润率(gross profit margin)、净利润率(net profit margin)和库存周转率(inventory turnover)的三个运算公式P82 投资回报率(return on owners' investment)第十二章 International Business绝对优势与相对优势第十三章老师说过重点four basic management functionP131 图片P135 图片SWOT analysis 的定义第十四章Job description第十五章McGregor’s Theory X and Theory Y1) Sole Proprietorship--Advantages and Disadvantages;2)Partnership--Advantages and Disadvantages;3) Corporation-Advantages and Disadvantages;4)Franchising-Advantages and Disadvantages;5)The Marketing Mix;6)Markets Segmentation;7)Product Life Cycle;8)Pricing Objectives;9)Break-even Analysis;10) M-1; M-2;11) Commercial Banks;12) Trade Credit and Bank Loans;13) Features of Bonds and Features of Stock;14) Debt or Equity Financing;15) Balance Sheet, and Income Statement; 19)Types of Law;20) Contract Law; Tort Law;21) Intellectual Properties;21)Business Bankruptcy;22)Comparative Advantage;23)Trade Barriers-Tarrif and Non-Tariff.。
工商导论第二版课后答案
Chapter 1 Setting Up a Business1.In which field will you set up your business?With the development of the science and technology, many traditional goods have been displaced by electrical apparatus. Almostly we do anything by using electricity, such as electric cookers, cellphones, computers and air conditioners. We strongly realize it when there’s something wrong with electricity. So I want to set up my business ,building a supermarket, in the field of electrical appliance and electronic goods.2.Will your business be a sole proprietorship, a partnership, or a corporation ?My business will be a sole proprietorship. The advantages of sole proprietorships are many fold. The following are their major appeals. First of all, it’s simple to establish. Just pay a small fee, get the necessary state and local licenses or permits.Secondly, it’s more freer in decision-making. As a sole proprietor ,I can make my own decisions on business policies and operations, such as the type of goods or services I want to offer at the price I feel appropriate. Thirdly, it’s easy to keep operational and financial secrecy. I don’t have to report to shareholders or board directors.Fourthly, it’s less tax burden. The tax rates for sole proprietors are often only half of those for corporations.Last but not least, it’s exclusive use of profits.if I work hard and make a small fortune, I can take all the profits and don’t have to share them with anyone else.Chapter 2 Marketing: An Overview1.How would your business offer advantages over competitive firms? The advantages of my business are many fold. The following are the major appeals.a.Guaranteed authentic goods of high quality and reasonable price. Theelectrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Some promotional activities .We can offer some kinds of free giftswhen consumers buy my goods. If they consume a certain amount of money, they can register for membership cards.c.Better after-sale service. We will offer better after-sale service free ofcharge to ensure the satisfaction of my consumers.2.Does your business have factors which could make your revenue lower or expenses higher than what you expect?a.Low reputation of a new brand. My business as a new comer to thisfield lacks high reputation and brand effect, there are not many consumers at first.b.Some copycat electronic goods of cheeper price and poor quality inother competitive firms. These goods will attract consumers a lot at very low price at first,my business will be in a poor situation which makes my revenue lower .Chapter 3 Products and Pricing1.How is the products you plan to offer is different from those offered by your competitors?a. Guaranteed authentic goods of high quality and reasonable price. The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Better after-sale service. We will offer better after-sale service free of charge to ensure the satisfaction of my consumers.2.How will the pricing of your products be determined compared with those of competitive products?First, marketing research .Collecting and analyzing the price of competitive products to identify consumers’purchasing power and buying abilities. Then decide the price that the customers can accept. Also we can set the price the same as those of competitive products, besides we will offer some little gifts free of charge to attract more customers.3.Could the unique features of your product be protected from competitors?The unique features of my products could be protected from competitors . The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good. Also we will offer better after-sale service free of charge to ensure the satisfaction of my consumers. The unique features of my products could be protected from competitors .Chapter 4 Channels of Distribution1.How will your business distribute the products to the customers?a.Virtual stores. We’ll also represent my goods on the Internet bysetting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Direct selling. Home appliances and electrical goods can be solddirectly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.c.Multilevel marketing. MLM has been popular around the would inselling a wide variety of products. Hundreds of downliners ,the commissions can be quite sizable.d.Supermarkets are large stores featuring low prices, self-service andfast moving merchandise such as groceries.2. Could your products be distributed more efficiently and at lower costs?My products could be distributed more efficiently and at lower costs. We’ll represent my goods on the Internet by setting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.And home appliances and electrical goods can be sold directly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.Also consumers can buy my goods in my supermarket.So my products could be distributed more efficiently and at lower costs.3.Whether the cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The numerous functions the utilities or transportation perform, physical distributionaccounts for almost 30% of the total costs of marketing, if price of utilities or transportation go up by a big margin, the cost of distribution of your products will be affected substantially .Chapter 5 Promotion1.Describe the promotional mix for your products.Advertising :product advertising and institutional advertising.a.Internet .We’ll represent my goods on the Internet by setting upvirtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Newspapers and television. Put my goods’information on thenewspapers .ADs in the newspapers can be clipped and saved,also they are low in cost and can be prepared and placed within minimum time. Televisions can reach a vast captive audience of all types with colorful and eye-catching.c.Outdoor sales promotion. Billboards,posters ,trade show publicity andelectric displays are the major forms of outdoor advertising.2.Estimate the amount of money that will be allocated for promotion during the first year.We will spend 30% of the money on advertisements on the newspapersInternet and televisions. Then 40% of the money will be payed for the sales-promotion, especially outdoor promotion, such as billboards,posters ,trade show publicity and electric displays, to increase customer awareness and the sales of a firm’s product or service. All of the sales promotion can reach a vast captive audience of all types with colorful and eye-catching.Chapter 6 Money and Banking1.I think plastic money is really money. Money is a key element in economic and business activities and has been the theme of many witty remarks. To us, money is nothing but the currency of a country. To economists, money is a subject for study and, for something to be money; it must at least have the following characteristics: portability, divisibility, stability, durability and acceptability.First of all, money must be light in weight and easy to carry. Second, it must be easily divisible into smaller parts with a fixed value for each unit.Third, money must be stable in value, and this is best understood in times of inflation.Fourth, money must be able to stand the wear and tear of repeated transactions during its life in circulation.Last, for money of a country to function at all, it must be made legaltender for that country by its government and be acceptable to the public. As plastic money has all the characteristics of money, tho ugh it’s not made of paper, it still can be caller really money.2.Easy to carry and convenient.Credit card has "VISA" or "MasterCard" logo, in a foreign country can be directly brush calorie of consumption, and a cash or cash will first exchange; In addition, by credit card booking the ticket and hotel, telephone or Internet shopping and rent a car and so on is also very convenient, and might not have the cash benefits -- because credit card in addition to direct the brush has a "preliminary license" function; And there is no no change in embarrassment.Safe, Clean and healthy.As we all know that cash flow is bigger and bigger, coin of bacteria is one can imagine, but in addition to their credit card is a few cashier touched - even if the credit card dirty, still can clean disinfection.Facilitate financialCredit card bill in the future we will receive a paper or electronic mail forms of consumption detailed bill, from the bill, we can clear their own in last month's consumption and expenditure.3. Blind consumptionBrush card not like cash that a piece of a money flower out, a brush, nothing feeling, a few Numbers, lead to blind consumption, spend moneylike waterStolen brushCredit card basically the default password is free credit card consumption, it can easily be lost or stolen in when others stolen brush, cause needless trouble or loss; But in fact the credit card is also by the password can apply for credit card consumption - this is about to see how you manage your credit card.Easy to lose. It is just a small card, and sometimes even if you lost it, you still can’t find the fact after a long time.4. With an increases market share, Hongya cannot only squeeze out the rivals, but also consolidate its own position.1. After increasing modes of payment, the customers of Hongya increased rapidly. Nowadays, people prefer to carry credit cards instead of much money. Since Hongya started accepting different modes of payment, customers believe that their level is high and they attract more purchasers. Especially Hongya accepts buying on credit for the regular customers. So they gained more market share.2. Yes. The new modes of payment have potential risks. They sold commodities on credit. It is possible for them not to collect the account payable from their customers. Some customers may not pay back the money when they are not satisfied with the service or quality of goods. When customers make open account. Hongya should know about theircredit and also make them do some promises.3. I do not think it will be widely adopted in China. First of all, there are some areas which is not developed enough to use credit. There is not enough equipment and some people even do not have all kinds of cards.Chapter 7 Financing1.Without money , Ralph can not buy a much needed pick-up and his financial plan was destroyed. He can not improve the store’s delivery as planed.2.If the bank does not change its decision, Ralph can borrow from his friends or family members. He can also transfer his other expenditures. He can even buy the pock-up through a open account. Take his equipment as collateral to solve the problem.1.Setting up his own manufacturing facilities is more advantages. Now that their business has enlarged and they also have enough capital to set up their own manufacturing factory. They can do it by themselves. It not only makes profits but also produce commodities that meet their demands. No other people know more their garments of their own brands than themselves.2.U sing other investors’ funds as equity is more beneficial to Hongya. Hongya need not pay back the money and the investors also decrease the liabilities and risks of Hongya. If Hongya use bank loans asdebts. It must pay back in the line of credit and also pay back the interests.3.There are two types of loans; secures and unsecured. Hongya can put up collateral to make secures loan. We know that Hongya has had amount assets. Hongya can also make revolving credit agreements. Another option is short term fund raising. This type of loan is at a low interest rate.Chapter 8 Accounting1.I think clients should be punished if they make late payment. But I do not believe the seller can do in this way. First of all, he earns money from his clients. If clients are not satisfied with his behavior. They will choose other partners. For his own sake, he can not do that. If he really takes this measure, there may be more clients not make the payment.In order to make a win-win condition, he should not take this measure. It depends. Clients with long-term relationship should not be punished for late payment by carelessness for the sake of the continual business trade in the future. But clients who make late payments for many times should be punished according to what have been stipulated in the contracts.2.It is a good way to encourage clients to make early payment. This can motivate clients to make payments as soon as possible, consequently, provides ample space for the company’s future development with collected capital.3.We can give some preferential policies to clients if they make earlypayment. For example, we can make a preferential price or give themcommodities free of charge as a reward to encourage early payment. Toensure an early payment, strict and clear stipulation in the contract, suchas the maturity date of LC and clauses on claims for breach of contract, isessential. In addition, maintaining good relationship with clients in dailylife can also facilitate a prompt payment.4Hongya Balance sheetASSETS(RMB) LIABILITIES AND OWNER’S EQUITY(RMB) Current assets Current liabilitiesCash 1,100,000 Accts ¬es payable 1,115,000Acct ¬es receivable 830,000 Accrued wages 378,000 Inventories 2,000,000 Income taxes due 1,387,710Total current assets 3,930,000 Total current liabilities 2,880,710Fixed assets Long-term Liabilities 1,000,000 Furniture 6,420,000 Total long-term liabilities 1,000,000Less: Accumu. Depreciation 6,050,000 Total liabilities 3,880,710 Facilities 6,050,000 Owner equity 11,709,280 Less: Accumu. Depreciation (1,210,000) StockTotal fixed assets 10,618,000Other Assets Total liabilitiesSundry 1,042,000 and owner’s equity 15,590,000 Total other assets 1,042,000Total assets 15,590,000(1) Average inventory=Beginning inventory + Ending inventory/2=1,430,000 + 5,280,000/2=3355000(2)Inventory turnover= cost of goods sold/Average inventory=30,166,000/3,355,000=10 turnsCurrent ratio = current assets/current liabilities=3,930,000/2,880,710=1.36timesQuick ratio= current assets-inventories/current liabilities=3,930,000-2,000,000/2,880,710=0.67 timesR1=负债liabilities/资产assets=3,880,710/11,709,280=0.33Gross profit margin= gross profits/net sales=15,686,000/45,852,300 =34.2%Net profit margin=net income/net sales=6,775,290/45,852,300=14.7% Return on owners’ inv estment=Net income/total owner’s equity=6,775,290/11,709,280=57.9%In other words, it takes Hongya 6.6 days (365/55) on average tocollect its receivables.3. Judging from these figures, we may see that the inventory and accounts receivable turnovers are pretty high, indicating a good and smooth operation in the firm. Net profit margin is comparatively lower.Chapter 9 The Securities Market1.The appropriate investment goal for the six clients should bemaking certain amount profits with the least risk, for I can see from their cases that the original principal is of vital importance for their normal life, consequently, in my opinion, the optimal investment portfolio should be least risky.2.If I were Simon, the portfolio would be suggested asfollows,35-year-old divorced woman: Concerning the two teen sons who may need a lot of money in their growth, I suggest two types of securities in the portfolio—bonds and common stock with almost equal proportion.The couple: Bonds would be more appealing for they have fixed income and may not want to risk a lot, since this kind of investment provide very steady income and have the least risk.The 19-year-old university freshman: He has no other economical sources owing to the lack of parents and has to rely on this sum of money for a long period until he graduates and finds a job to support himself. SoI suggest bonds and preferred stock in his portfolio, for both of them are of high safety and steady income.The single woman: She has not got married yet and thus have too less worries than the other five people.Chapter 10 Risk Management and Insurance1.The major types of risk faced by Global Info are natural disasters,such as earthquake, typhoon and storms. Besides, fire, theft, explosion and other artificial disasters are also big risk.2. Insurance can be purchased to protect the company from damage orloss of their property. To be more specific, fire insurance cover losses suffered by fire and it can add a rider to the policy, extending the coverage for losses such as windstorms, explosion, riot and fire.3.It should have bought fire insurance and business interruptioninsurance. There may be a lot of electronic equipments in Global Info for online advice applications, thus it is susceptible to fire caused by such kind of facilities. The company should appropriate a certain portion of money to insure it against potential risks for the sake of avoidance of catastrophic losses.1.Risk means uncertainty about the future and is unavoidable to all businesses. The possibility of risk, however small it may seem, indeed exist and can’t be removed thoroughly. So from this sense we may see that the indispensability of insurance.However, due to the fact that the premium exceeded all the compensation and Hongya has always done a good job in disaster-prevention measures, the company can buy less insurance in the future, deducting unnecessary insurances and readjust the structure of insurance concerning the accidents in recent years, or it can buy more cost-saving insurance with its own reality considered.2. It can buy group life insurance, which covers all individuals in a business firm. In addition, it can also set up relative training sessions to the staff that will frequently go out on business, informing them of self-protective methods and strengthening their awareness of safety. Purchase general liability, which protects policyholders against financial risks involving personal, professional, product.。
Fundamentals of business 《工商导论》说课稿
Fundamentals of business 《工商导论》说课稿尊敬的各位专家,大家好!我的抽签号是8号,申报的职称是教授。
我今天进行说课的课程是Fundamentals of business 《工商导论》,以下我将从课程定位与学情分析,教学目标,重点难点,教学方法,教学准备与时间分配,教学程序,考核评价,教学反思八个方面进行说课,请各位专家批评指正。
1. 首先,课程定位与目标《工商导论》是英语专业(商务英语方向)专业选修课。
该专业的培养目标是旨在培养既具备扎实的语言基础,又具有商务领域基础知识和基本技能的复合型人才。
《工商导论》是一门全英文授课的商务类课程,在学生从语言学习过渡到商务知识学习的过程中起着重要的桥梁作用。
本课程的先修课程为《商务交际英语》,后续课程为国际贸易、工商管理和市场营销方向的专业选修课课程群。
该课程开设在第5学期,教学对象是英语专业(商务英语方向)三年级学生。
学生在一年级和二年级基础阶段进行了大量的语言技能训练,在通用英语听说读写译方面达到了中级以上水平,到高年级阶段,将接受商务知识的学习。
《工商导论》作为商务知识概论课程,对激发学生兴趣,引导学生进一步探索学习具有重要作用。
基于以上学情分析和课程在整个培养方案中的作用,本课程的教学目标便非常明确了。
按照语言与商务知识复合型人才的培养目标,《工商导论》以英语为授课语言,全面、系统、概要地介绍了市场经济体制下工商企业运作各方面的知识。
因此,该课程的教学目标也主要围绕语言和商务知识两个方面展开,同时在教学环节中融入能力培养。
具体要求是:在语言方面,要求学生掌握相关商务领域的专业术语表达,理解并能够用英语口头和书面探讨商务领域相关问题;对商务知识的教学要求是了解工商企业运作各方面的相关概念和基本原理,但不要求深入钻研;在能力方面的目标是培养学生的思辨能力、自主学习能力以及在实际商务环境中运用商务英语的能力。
2. 教学内容该课程使用的教材是对外经贸大学陈准明教授主编的《工商导论》第二版。
工商导论
黑龙江省高等教育自学考试商务英语(050218)专业(独立本科段)工商导论考试大纲(课程代码7971)黑龙江省高等教育自学考试委员会办公室二○○九年十月目录编写前言编写说明一、课程性质和学习目的1、本课程的性质2、本课程设置的目的3、总体课程教学要求4、本课程与其它专业课程的关系5、学时安排二、自学考试大纲有关说明和实施要求1、考纲与教材关系2、考核目标3、命题原则4、学习要求5、自学教材6、自学方法7、社会助学8、本课程训练内容及方法三、课程内容和考核目标第一章企业的建立第二章市场营销概述第三章产品与定价第四章分销渠道第五章促销第六章货币与银行业务第七章融资第八章财会第九章证券市场第十章风险管理与保险第十一章商法第十二章国际贸易第十三章企业管理第十四章人力资源管理第十五章激励与领导第十六章信息管理第十七章环境与责任第十八章职业编写前言为了适应社会主义现代化建设事业对培养人才的需要,我国在20世纪80年代初建立了高等教育自学考试制度,经过近20年的发展,高等教育自学考试已成为我国高等教育基本制度之一。
高等教育自学考试是个人自学,社会助学和国家考试相结合的一种新的高等教育形式,是我国高等教育体系的一个组成部分。
实行高等教育自学考试制度,是落实宪法规定的“鼓励自学成材”的重要措施,是提高中华民族思想道德和科学文化素质的需要,也是造就和提拔人才的一种途径。
应考者通过规定的考试课程并经思想品德鉴定达到毕业要求的,可以获得毕业证书,国家承认学历并按照规定享有与普通高等学校毕业生同等的有关待遇。
为科学、合理地制定高等教育自学考试标准,提高教育质量,全国高等教育自学考试指导委员会(以下简称全国考委)组织各方面专家对高等教育自学考试专业设置进行了调整,统一了专业设置标准,全国考委陆续制定了几十个专业考试计划。
在此基础上,各专业委员会按照专业考试计划的要求,从造就和选拔人才的需要出发,编写了相应专业的课程自学考试大纲,进一步规定了课程学习和考试的内容与范围,有利于社会助学,使自学要求明确,考试标准规范化、具体化。
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Chapter 1 Setting Up a Business1.In which field will you set up your business?With the development of the science and technology, many traditional goods have been displaced by electrical apparatus. Almostly we do anything by using electricity, such as electric cookers, cellphones, computers and air conditioners. We strongly realize it when there’s something wrong with electricity. So I want to set up my business ,building a supermarket, in the field of electrical appliance and electronic goods.2.Will your business be a sole proprietorship, a partnership, or a corporation ?My business will be a sole proprietorship. The advantages of sole proprietorships are many fold. The following are their major appeals. First of all, it’s simple to establish. Just pay a small fee, get the necessary state and local licenses or permits.Secondly, it’s more freer in decision-making. As a sole proprietor ,I can make my own decisions on business policies and operations, such as the type of goods or services I want to offer at the price I feel appropriate. Thirdly, it’s easy to keep operational and financial secrecy. I don’t have to report to shareholders or board directors.Fourthly, it’s less tax burden. The tax rates for sole proprietors are often only half of those for corporations.Last but not least, it’s exclusive use of profits.if I work hard and make a small fortune, I can take all the profits and don’t have to share them with anyone else.Chapter 2 Marketing: An Overview1.How would your business offer advantages over competitive firms? The advantages of my business are many fold. The following are the major appeals.a.Guaranteed authentic goods of high quality and reasonable price. Theelectrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Some promotional activities .We can offer some kinds of free giftswhen consumers buy my goods. If they consume a certain amount of money, they can register for membership cards.c.Better after-sale service. We will offer better after-sale service free ofcharge to ensure the satisfaction of my consumers.2.Does your business have factors which could make your revenue lower or expenses higher than what you expect?a.Low reputation of a new brand. My business as a new comer to thisfield lacks high reputation and brand effect, there are not many consumers at first.b.Some copycat electronic goods of cheeper price and poor quality inother competitive firms. These goods will attract consumers a lot at very low price at first,my business will be in a poor situation which makes my revenue lower .Chapter 3 Products and Pricing1.How is the products you plan to offer is different from those offered by your competitors?a. Guaranteed authentic goods of high quality and reasonable price. The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Better after-sale service. We will offer better after-sale service free of charge to ensure the satisfaction of my consumers.2.How will the pricing of your products be determined compared with those of competitive products?First, marketing research .Collecting and analyzing the price of competitive products to identify consumers’purchasing power and buying abilities. Then decide the price that the customers can accept. Also we can set the price the same as those of competitive products, besides we will offer some little gifts free of charge to attract more customers.3.Could the unique features of your product be protected from competitors?The unique features of my products could be protected from competitors . The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good. Also we will offer better after-sale service free of charge to ensure the satisfaction of my consumers. The unique features of my products could be protected from competitors .Chapter 4 Channels of Distribution1.How will your business distribute the products to the customers?a.Virtual stores. We’ll also represent my goods on the Internet bysetting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Direct selling. Home appliances and electrical goods can be solddirectly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.c.Multilevel marketing. MLM has been popular around the would inselling a wide variety of products. Hundreds of downliners ,the commissions can be quite sizable.d.Supermarkets are large stores featuring low prices, self-service andfast moving merchandise such as groceries.2. Could your products be distributed more efficiently and at lower costs?My products could be distributed more efficiently and at lower costs. We’ll represent my goods on the Internet by setting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.And home appliances and electrical goods can be sold directly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.Also consumers can buy my goods in my supermarket.So my products could be distributed more efficiently and at lower costs.3.Whether the cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The numerous functions the utilities or transportation perform, physical distributionaccounts for almost 30% of the total costs of marketing, if price of utilities or transportation go up by a big margin, the cost of distribution of your products will be affected substantially .Chapter 5 Promotion1.Describe the promotional mix for your products.Advertising :product advertising and institutional advertising.a.Internet .We’ll represent my goods on the Internet by setting upvirtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Newspapers and television. Put my goods’information on thenewspapers .ADs in the newspapers can be clipped and saved,also they are low in cost and can be prepared and placed within minimum time. Televisions can reach a vast captive audience of all types with colorful and eye-catching.c.Outdoor sales promotion. Billboards,posters ,trade show publicity andelectric displays are the major forms of outdoor advertising.2.Estimate the amount of money that will be allocated for promotion during the first year.We will spend 30% of the money on advertisements on the newspapersInternet and televisions. Then 40% of the money will be payed for the sales-promotion, especially outdoor promotion, such as billboards,posters ,trade show publicity and electric displays, to increase customer awareness and the sales of a firm’s product or service. All of the sales promotion can reach a vast captive audience of all types with colorful and eye-catching.Chapter 6 Money and Banking1.I think plastic money is really money. Money is a key element in economic and business activities and has been the theme of many witty remarks. To us, money is nothing but the currency of a country. To economists, money is a subject for study and, for something to be money; it must at least have the following characteristics: portability, divisibility, stability, durability and acceptability.First of all, money must be light in weight and easy to carry. Second, it must be easily divisible into smaller parts with a fixed value for each unit.Third, money must be stable in value, and this is best understood in times of inflation.Fourth, money must be able to stand the wear and tear of repeated transactions during its life in circulation.Last, for money of a country to function at all, it must be made legaltender for that country by its government and be acceptable to the public. As plastic money has all the characteristics of money, tho ugh it’s not made of paper, it still can be caller really money.2.Easy to carry and convenient.Credit card has "VISA" or "MasterCard" logo, in a foreign country can be directly brush calorie of consumption, and a cash or cash will first exchange; In addition, by credit card booking the ticket and hotel, telephone or Internet shopping and rent a car and so on is also very convenient, and might not have the cash benefits -- because credit card in addition to direct the brush has a "preliminary license" function; And there is no no change in embarrassment.Safe, Clean and healthy.As we all know that cash flow is bigger and bigger, coin of bacteria is one can imagine, but in addition to their credit card is a few cashier touched - even if the credit card dirty, still can clean disinfection.Facilitate financialCredit card bill in the future we will receive a paper or electronic mail forms of consumption detailed bill, from the bill, we can clear their own in last month's consumption and expenditure.3. Blind consumptionBrush card not like cash that a piece of a money flower out, a brush, nothing feeling, a few Numbers, lead to blind consumption, spend moneylike waterStolen brushCredit card basically the default password is free credit card consumption, it can easily be lost or stolen in when others stolen brush, cause needless trouble or loss; But in fact the credit card is also by the password can apply for credit card consumption - this is about to see how you manage your credit card.Easy to lose. It is just a small card, and sometimes even if you lost it, you still can’t find the fact after a long time.4. With an increases market share, Hongya cannot only squeeze out the rivals, but also consolidate its own position.1. After increasing modes of payment, the customers of Hongya increased rapidly. Nowadays, people prefer to carry credit cards instead of much money. Since Hongya started accepting different modes of payment, customers believe that their level is high and they attract more purchasers. Especially Hongya accepts buying on credit for the regular customers. So they gained more market share.2. Yes. The new modes of payment have potential risks. They sold commodities on credit. It is possible for them not to collect the account payable from their customers. Some customers may not pay back the money when they are not satisfied with the service or quality of goods. When customers make open account. Hongya should know about theircredit and also make them do some promises.3. I do not think it will be widely adopted in China. First of all, there are some areas which is not developed enough to use credit. There is not enough equipment and some people even do not have all kinds of cards.Chapter 7 Financing1.Without money , Ralph can not buy a much needed pick-up and his financial plan was destroyed. He can not improve the store’s delivery as planed.2.If the bank does not change its decision, Ralph can borrow from his friends or family members. He can also transfer his other expenditures. He can even buy the pock-up through a open account. Take his equipment as collateral to solve the problem.1.Setting up his own manufacturing facilities is more advantages. Now that their business has enlarged and they also have enough capital to set up their own manufacturing factory. They can do it by themselves. It not only makes profits but also produce commodities that meet their demands. No other people know more their garments of their own brands than themselves.2.U sing other investors’ funds as equity is more beneficial to Hongya. Hongya need not pay back the money and the investors also decrease the liabilities and risks of Hongya. If Hongya use bank loans asdebts. It must pay back in the line of credit and also pay back the interests.3.There are two types of loans; secures and unsecured. Hongya can put up collateral to make secures loan. We know that Hongya has had amount assets. Hongya can also make revolving credit agreements. Another option is short term fund raising. This type of loan is at a low interest rate.Chapter 8 Accounting1.I think clients should be punished if they make late payment. But I do not believe the seller can do in this way. First of all, he earns money from his clients. If clients are not satisfied with his behavior. They will choose other partners. For his own sake, he can not do that. If he really takes this measure, there may be more clients not make the payment.In order to make a win-win condition, he should not take this measure. It depends. Clients with long-term relationship should not be punished for late payment by carelessness for the sake of the continual business trade in the future. But clients who make late payments for many times should be punished according to what have been stipulated in the contracts.2.It is a good way to encourage clients to make early payment. This can motivate clients to make payments as soon as possible, consequently, provides ample space for the company’s future development with collected capital.3.We can give some preferential policies to clients if they make earlypayment. For example, we can make a preferential price or give themcommodities free of charge as a reward to encourage early payment. Toensure an early payment, strict and clear stipulation in the contract, suchas the maturity date of LC and clauses on claims for breach of contract, isessential. In addition, maintaining good relationship with clients in dailylife can also facilitate a prompt payment.4Hongya Balance sheetASSETS(RMB) LIABILITIES AND OWNER’S EQUITY(RMB) Current assets Current liabilitiesCash 1,100,000 Accts ¬es payable 1,115,000Acct ¬es receivable 830,000 Accrued wages 378,000 Inventories 2,000,000 Income taxes due 1,387,710Total current assets 3,930,000 Total current liabilities 2,880,710Fixed assets Long-term Liabilities 1,000,000 Furniture 6,420,000 Total long-term liabilities 1,000,000Less: Accumu. Depreciation 6,050,000 Total liabilities 3,880,710 Facilities 6,050,000 Owner equity 11,709,280 Less: Accumu. Depreciation (1,210,000) StockTotal fixed assets 10,618,000Other Assets Total liabilitiesSundry 1,042,000 and owner’s equity 15,590,000 Total other assets 1,042,000Total assets 15,590,000(1) Average inventory=Beginning inventory + Ending inventory/2=1,430,000 + 5,280,000/2=3355000(2)Inventory turnover= cost of goods sold/Average inventory=30,166,000/3,355,000=10 turnsCurrent ratio = current assets/current liabilities=3,930,000/2,880,710=1.36timesQuick ratio= current assets-inventories/current liabilities=3,930,000-2,000,000/2,880,710=0.67 timesR1=负债liabilities/资产assets=3,880,710/11,709,280=0.33Gross profit margin= gross profits/net sales=15,686,000/45,852,300 =34.2%Net profit margin=net income/net sales=6,775,290/45,852,300=14.7% Return on owners’ inv estment=Net income/total owner’s equity=6,775,290/11,709,280=57.9%In other words, it takes Hongya 6.6 days (365/55) on average tocollect its receivables.3. Judging from these figures, we may see that the inventory and accounts receivable turnovers are pretty high, indicating a good and smooth operation in the firm. Net profit margin is comparatively lower.Chapter 9 The Securities Market1.The appropriate investment goal for the six clients should bemaking certain amount profits with the least risk, for I can see from their cases that the original principal is of vital importance for their normal life, consequently, in my opinion, the optimal investment portfolio should be least risky.2.If I were Simon, the portfolio would be suggested asfollows,35-year-old divorced woman: Concerning the two teen sons who may need a lot of money in their growth, I suggest two types of securities in the portfolio—bonds and common stock with almost equal proportion.The couple: Bonds would be more appealing for they have fixed income and may not want to risk a lot, since this kind of investment provide very steady income and have the least risk.The 19-year-old university freshman: He has no other economical sources owing to the lack of parents and has to rely on this sum of money for a long period until he graduates and finds a job to support himself. SoI suggest bonds and preferred stock in his portfolio, for both of them are of high safety and steady income.The single woman: She has not got married yet and thus have too less worries than the other five people.Chapter 10 Risk Management and Insurance1.The major types of risk faced by Global Info are natural disasters,such as earthquake, typhoon and storms. Besides, fire, theft, explosion and other artificial disasters are also big risk.2. Insurance can be purchased to protect the company from damage orloss of their property. To be more specific, fire insurance cover losses suffered by fire and it can add a rider to the policy, extending the coverage for losses such as windstorms, explosion, riot and fire.3.It should have bought fire insurance and business interruptioninsurance. There may be a lot of electronic equipments in Global Info for online advice applications, thus it is susceptible to fire caused by such kind of facilities. The company should appropriate a certain portion of money to insure it against potential risks for the sake of avoidance of catastrophic losses.1.Risk means uncertainty about the future and is unavoidable to all businesses. The possibility of risk, however small it may seem, indeed exist and can’t be removed thoroughly. So from this sense we may see that the indispensability of insurance.However, due to the fact that the premium exceeded all the compensation and Hongya has always done a good job in disaster-prevention measures, the company can buy less insurance in the future, deducting unnecessary insurances and readjust the structure of insurance concerning the accidents in recent years, or it can buy more cost-saving insurance with its own reality considered.2. It can buy group life insurance, which covers all individuals in a business firm. In addition, it can also set up relative training sessions to the staff that will frequently go out on business, informing them of self-protective methods and strengthening their awareness of safety. Purchase general liability, which protects policyholders against financial risks involving personal, professional, product.。