致用英语 听力教程4答案
《英语听力教程4》答案及原文
Unit 1 Shopping and Banking OlinePart I Getting readyB. Keys:1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroidC. Keys:1 : the site2 : merchant, addresses/phone numbers/call up3 : strict safety measuresPart II Net shopping under fireA. Keys:1 : delivery, delivery2 : delivery charges3 : personal information, 87%4 : returning goods, 47%5 : order, 35%, dispatch, 87%6 : money back, twoB. Keys:1 : convenience2 : choice3 : obstacles4 : complete trust5 : build consummers' trust6 : mature7 : payment8 : servicePart III Banking at homeA. Keys:1 : limited opening hours2 : Online banking services3 : getting current information on products4 : e-mailing questions to the bank5 : competing for customers6 : having no computers at homeB. Keys:1 : It is banking through the Internet.2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.3 : Banks most want to keep people who are young, well-educated, and have good incomes.Part IV More about the topic: Secret of Good Customer ServiceB. Keys:English Good Customer Service(Harrods)1 : in a pleasant environment2 : Second to none3 : different customers, take a look at everything, alternatives, come to sales assistants4 : first contact with the customerAmerican Good Customer Service(Saks)1 : human side, family, occasions in life, a partnership2 : repeat business, salesPart V Do you know…?Keys:1 : c2 : a、b、c3 : a、b、c4 : c5 : c6 : bTape scriptPart I Getting readyC.Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.Part II Net shopping under fireThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations —including the UK's Consumers Association —said its survey showed that there were still obatacles to shopping online with complete trust.The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.The key findings were:Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived.Many sites did not give clear information about delivery charges.Only 13% of the sites promised that they would not sell customers' personal information on to a third party.Only 53% of the companies had a policy on returning goods.Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched.In two cases,customers are still waiting for their money back more than four months after returning their goods.Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust."Chris Philips, Marketing Manager at a London based e-commerce security company commented, "This study confirms the difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits predicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service."In September, the Organization for Economic Cooperation and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.Part III Banking at homeMany people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week. Many banks are preparing "online branches," or Internet offices, which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even e-mail questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep —people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Part IV More about the topic: Secret of Good Customer ServiceIn Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment. But secondly and more importantly, the level of customer service that they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually, ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things. Well in serving different, I guess, nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.It's most important that the first contact, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I help you?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.So where have you experienced the very best in customer service?Umm, probably America. In terms of best as in, they give you so much attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They' want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored.Tamara:I think England's still way behind in terms of, like America for example. I can call in Americafrom London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.So what do the Americans have to say? They may speak with a different accent. But is the sales pitch a foreign language to the rest of the world?I think part of the reason Americans are known as experts is that we tend to focus a lot more in the human side of selling, not the mechanical side, which is the register and knowing about the product. We really want to know about your lifestyle. We want to know about your family. We want to know about your income. We want to know about your occasions in your life. And that's very different outside of the United States. Our consumer actually is comfortable with forming a partnership with a sales associate and giving up that information, very personal information, very personal information. I think that best part about Saks sales associate training that we actually develop customers, five different types of customers and we videotape them and put them up in front of every new sales associate and say, "This is our customers." They're very different. Each one of them is a top customer at Saks but they shop in a very different way. A lot of stores in this industry really measure selling effectiveness by sales and quite frankly that's not what Saks is about. I think the way you measure good quality staff is by repeat business. Obviously if you have someone on your selling floor that has a clientele, that is the measure of a good sales associate. Part V Do you know…?"Everybody loves a bargain, "this is a common American saying. A bargain is something you buy for less than its true vale. It is something you might not buy if it costs more.One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusertts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jardere learnt the war club was valued at about $150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying?2. What can be sold at a yard sale?3. Why do people go to a yard sale?4. When was the old wooden club stolen?5. What was the real value of the club?6. Why was the club at a great value?Unit 2 Hotel or B&BPart I Getting readyB. Keys:1 : 35%, 60%2 : 45%, 20%3 : 60%, 80%4 : 30%, 15%5 : 50%, 70%6 : 30%, 20%C. Keys:(1)1 : ￡30/single; ￡60/double, children under 12 2 : ￡29/full board3 : ￡28/double+bath, excluded(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner, bed and breakfast 4 : the room plus all meals 5 : Value Added TaxPart II A touch of homeOutline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some peoplePart III Renting a carA. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95 5 : $59.95 6 : 4 p.m. 7 : 10 a.m.8 : ' free 9 : 12 cents 10 : $10 11 : 8% 12 : '$100B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.Part IV More about the topic: What Type of Room Do You Want?A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1B. Keys: 1 : ￡40, all grades 2 : ￡55, Sales 3 : ￡150, Managerial, entertaining private guest, the lake 4: ￡220, privacy, country-side, kitchenPart V Do you know…?A. Keys: (France)Italy, (2)3, (3)2, (4)8 (Loudon,UK)Paris,France, (8)4B. Keys: 1 : F 2 : T 3 : F 4 : F 5 : TTape scriptPart I Getting readyB.A: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels? B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels. A: What proportion of tourists stay in holiday camps? B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45% are staying in holiday camps. A: Now, about places visited. What proportion of tourists visit Europe? B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe. A: And what proportion of tourists visit the U.S.A.? B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A.. A: Now, about methods of transport. What proportion of tourists go byplane? B: Well,in an average year about 70% of tourists go by plane, but this year about 50% are going by plane. A: What proportion of tourists take their own car? B: Well, in an average year about 20% of tourists take their own car, but this year about 30% are taking their own car. A: Thank you very much for your help.C.C:… so here's a brochure with the hotels in Midford. It gives you all the rates …T:I'm sorry, my English isn't so good. Can you explain this to me?C:Yes, of course. First of all we have the Castle Inn …here …it's the cheapest. It will cost you only ￡12 for a single room and ￡15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra …T:What is this "English breakfast"?C:Oh, you know, hot food: fried egg, fried bacon, porridge … w hereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T:I think I would prefer the continental breakfast.C:Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges ￡30 for a single room and ￡60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T:I won't have my children with me. But maybe my husband will come a little later …C:Well, the Park Hotel is very reasonably priced. ￡16 per person. Every room has a bath. There's a special rate of ￡25 which includes dinner, bed and breakfast —what we call half board. Or you can have full board, that's the room plus all meals for ￡29 per person per night.T:We would only want breakfast.C:I see. Mm …you could try the fourth hotel here, the Phoenix. It will cost you ￡28 for a double room with bath. Breakfast is ￡5 per person.T:Yes. But what about the extra money, what do you call it in English, the service...C:All these rates include a service charge of 10%. They also include VAT - that's Value Added Tax.T:If we come later in the year will it be cheaper?C:Yes. These are the rates for June to September. You would pay less at other times of the year.T:I'll talk about it with my husband. Thank you for explaining everything to me.C:You're very welcome.Part II A touch of homeBev Rose is a very good hostess. She tells the guests in her home there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name of Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in big hotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15 000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. "I think guests are looking for the personal touch," said Pat Hardy,the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the different people. She loves watching the guests meet each other for the first time at breakfast. "It's really fun to stand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. President stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into bed and breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part III Renting a carA:Good afternoon. U-Drive-It rentals. May I help you?C:Hi, yeah. I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A:Yes, we do. [Mm-hmm.] Uh … what sort of car were you i nterested in?C:Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and, uh … all the equipment that we have. A:Well, um … I could suggest a compact car for/to you. [Mm-hmm.] Some of our compacts have … have large trunks, [OK.] or, uh … Oh, better yet, why not a small station wagon? [Oh, good.] Um … all our cars are current models and, uh, have automatic transmission.C:Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A:No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.] Uh, now, listen, when were you … uh … interested in … in renting this?C:Uh, well, we'll be leaving on a Friday, that's the … let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A:Mm-hmm. Well, let's see … uh … we have … uh … Oh! We have a Pinto station wagon for those dates. [Mm-hmm. Good.] Um … yeah, I think … I think that's your best bet.C:OK. Uh … well, then when would we have to pick up the car and when would we have to return the car to get that special weekend rate?A:Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C:After four on Friday and returning by ten o'clock on Monday morning. [Mm-hmm.] OK. What … uh … uh, what would be the price for that?A:OK, now, our … our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w… you can get that for fifty-nine ninety-five. [Oh, Great.] Um … now the first threehundred miles are free, [Mm-hmm…] after that it's twelve cents per mile.C:Oh, so it's twelve cents a mile extra after the first three hundred miles?A:That's right.C:OK. Uh … do you have any … um … rentals with unlimited mileage?A:Well, we do, but you can't get that special weekend rate.C:Uh-huh. OK. Well, then does the fifty-nine ninety-five - that was the rate, right? [Mm-hmm.] —does that include insurance?A:No … um … the insurance is ten dollars more, but I really recommend it.C:Yeah.A:OK, now there's a … there's a sales tax of eight percent, [Mm-hmm…] and … um … you have to return the car with a full tank of gas. [Uh-huh.] Also, we require a deposit of a hundred dollars.C:Oh boy. It sure adds up!A:Well, our rates are still the lowest in town.C:Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back…uh…A:Sure, that's fine. Uh, listen, when you … when you do call back, ask for Doug. That's me.C:OK. Well, thanks a lot. Doug. Goodbye.A:Take care.Part IV More about the topic: What Type of Room Do You Want?S: If the terms are favorable, we could come to an arrangement for regular accommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M:Certainly. The rates I’ll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public. But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S:That sounds fine. Can you tell me about your single rooms?M:Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is ￡40 a night.S: ￡40 a night …M:Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is ￡55 per twin or double room per night.S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outside and enjoy the view over the lake …S: That sou nds most attractive …M: The normal rate is ￡150 per night …S: ￡150.M: … but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for a few days it would be ideal.S: And the rate?M: The normal rate would be ￡220 a night.Part V Do you know…?Five U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'Este, Cernobbio, Italy; The Regent Hong Kong, and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginia ranked No. 8. The 10th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workout centers and romantic atmosphere. This is the third year that Gourmet, which has more than 5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas, topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'Este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years. In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and The Green- briar in West Virginia was found to have the best workout center, golf and tennis.Unit 3 “Planting” MoneyPart I Getting readyC. Keys:1 : Sincere; Y 2 : Doubtful; N 3 : Sarcastic; N 4 : Doubtful; N 5 : Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 : Sincere; Y 9 : Emphatic; Y 10 : Sarcastic; NPart II National teach children to save dayA. Keys: 1 : Thursday, April 17 2 : teaching children how to save money 3 : 2 500 4 : 5 000 presentationsB. Keys:1: 4; 2: 3; 3: 2; 4: 1Part III Credit cardsKeys: 1 : importance 2 : later 3 : The potential disadvantages 4 : lots of purchases 5 : interest 6 : The benefits 7 : emergencies 8 : travelPart IV More about the topic: Gulf Between the Rich and PoorA. Keys: 1 : 3 2 : 1 3 : 2 4 : so much of their income 5 : ever larger houses and cars 6 : social programs or infrastructure repairs 7 : happier 8 : fewer disputes of work 9 : lower levels of stress hormones 10 : less often 11 : at an older ageB. Keys: 1 : vice president 2 : Myths of Rich and Poor 3 : positive side 4 : increased prosperity 5 : better off 6 : 30 years ago 7 : hundreds of gadgets 8 : easier 9 : more pleasurable 10 : cellular and cordless phones 11 : computers 12 : answering machines 13 : microwave ovens 14 : 3/4 15 : washing machines 16 : half 17 : clothes dryers 18 : 97% 19 : color televisions 20 : 3/4 21 : VCRs 22 : 2/3 23 : microwaves and air conditioners 24 : 3/4 25 : automobile 26 : 40% 27: home 28 :。
听力教程4答案全主编施心远
Unit 1Sectio n 1Listen ing and Transl ation1. A colleg e educat ion can be very costly in the United States.2.Rising costshave led more and more famili es to borrow moneyto help pay for colleg e.3.Thereare differ ent federa l loansand privat e loansfor studen ts.4.Intere st rateson some of theseloanswill go up on July 1st.5.Thereare growin g concer ns that many studen ts gradua te with too much debt.1.在美国，大学教育的费用会很贵。
2.费用的上涨使越来越多的美国家庭通过借钱来支付上大学的费用。
3.有各种各样的联邦贷款和私人贷款可供学生挑选。
4.在这些贷款品种中，有些品种的利率将从7月1日起上调。
5.人们越来越担心，很多学生将背负沉重的债务从大学毕业。
Sectio n 2Part 1 Dialog ue1-8 A C D C B C B APart 2 passag e Ex C: 1-8 F F T T F T T FSectio n 3News Item 1China's wasted no time insett ing put the latest plansfor its ambiti ous spaceprogra m. A senior offici al said the next manned missio n will be in 2007, when the astron autswill attemp t a spacewalk. Afterthat, scient istswill focuson develo pingthe capabi lityto rendez vous* and dock* with otherspacec raft. He addedthat Chinaalso wanted to recrui t female astron autsin the near future.The announ cemen t comesjust hoursafterthe countr y's second manned spacemissio n touche d down in the remote grassl andsof InnerMongol ia. The return ing astron autshave been givena hero's welcom e, riding in an open car in a nation allytelevi sed parade. Thousa nds of soldie rs and groups of school child ren linedthe route, waving Chines e flags. It's a sign of the greatimport anceChinaattach es to its spaceprogra m, viewin g it as a source of nation al prideand intern ation al presti ge.A: …aboutChina’sambiti ous spaceprogra m.B:1. Landin g spot: in the remote grassl andsof InnerMongol ia2. Signif icanc e: a source of nation al prideand intern ation al presti ge (威望)Future plan1. 1) Time: 20072) Goal: The astron autswill attemp t a spacewalk.2. Focusof furthe r develo pment: the capabi lityto rendez vousand dock with otherspacec raft3. Recrui tment of astron auts:to recrui t female astron autsin the near future.News Item 2China's econom y has recove red earlie r and more strong ly than any other. This latest data is furthe r eviden ce of that trend.The rise in indust rialoutput confir ms what factor y owners have been saying for some time now, that custom ers have been restoc king*theirinvent ories and confid enceis return ing.Thereare stillquesti on marksthough over the stabil ity of the recove ry. The proper ty* sector* is showin g signsof overhe ating. The govern mentthis week announ ced measur es to try to cool it. At the same time offici als decide d to extend tax subsid ies* for purcha ses of smallvehicl es and applia ncessugges tingthat some here stillbeliev e Chines e manufa cture rs need govern mentsuppor t.Growth was strong est in heavyindust riessuch as coal, steel,powergenera tionand automo biles. Consum er prices rose in Novemb er for the firsttime sinceFebrua ry. But the rise was smalland probab ly reflec ted higher food prices caused by earlysnowst ormswhichdestro yed cropsand disrup ted transp ort.A: …aboutthe growth of China’seconom y.News Item 3If you visitalmost any market place in Africa, many of the consum er goodson sale, from bucket s to razorblades to hurric ane lamps, are likely to be Chines e. In a very largenumber of Africa n capita ls, the main footba ll stadiu m is likely to have been builtwith Chines e aid money.Sino-Africa n trade, and aid, is largeand growin g. Some estima tes put it as high as 12 billio n dollar s a year. Althou gh direct compar isons are diffic ult, the linksbetwee n the world's larges t develo pingcountr y, China, and the world's larges t develo pingcontin ent couldgrow to challe nge the post-coloni al linksbetwee n Europe and Africa. The meetin g in AddisAbaba*had heardChines e promis es to cancel debts,grantduty-free access into Chinafor Africa n produc ts and increa se Chines e invest ments in Africa.A: …aboutChina’slargeand growin g tradewith and aid to Africa.B：1.In many Africa n capita ls, the main footba ll stadiu m is likely to have been builtwith Chines eaid money.2.It is estima ted that Sino-Africa n trade, and aid, amount s to as high as 12 billio n dollar s a year.3.The linksbetwee n Chinaand Africa couldgrow to challe nge the post-coloni al linksbetwee nEurope and Africa.4.On the meetin g in AddisAbaba, Chinapromis ed to cancel debts, grantduty-free access intoChinafor Africa n produc ts and increa se Chines e invest ments in Africa.Unit 2Sectio n 1Listen ing and Transl ation1.Some people fear they do not get enough vitami ns from the foodsthey eat.2.So they take produc ts with largeamount s of vitami ns.3.They thinkthesevitami n supple ments will improv e theirhealth and protec t agains t diseas e.4.Medica l expert s foundlittle eviden ce that most supple ments do anythi ng to protec t or improv ehealth.5.but they notedthat some do help to preven t diseas e.1.有些人担心他们并未从所吃的食物中获取足够的维生素。
《听力教程》4Unit3答案(2021年整理精品文档)
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A Listening Course 4施心远主编《听力教程》4 (第2版）答案Unit 31： Listening and Translation1。
Girls score higher than boys in almost every country。
几乎在所有国家里，女孩子都比男孩子得分高.2.Differences between males and females are a continuing issue of fierce debate。
男女差异一直是激烈争论的焦点。
3.Cultural and economic influences play an important part。
文化和经济影响起着重要的作用。
4. But recent findings suggest that the answer may lie in differences between the male and female brain。
但是最新的发现提示，答案也许在男女大脑的差异。
5。
These include differences in learning rates.这些包括学习速度上的差异。
Section Two Listening ComprehensionPart 1 DialogueExercise： Listen to the dialogue and filling the blanks with the missing information.Serenading Service was founded three years ago when the singer realize that British people were desperate for romance. He thoughtthere would be a clientele for a hired serenader. The idea came from his studies of Renaissance music， which is full of serenades。
英语听力教程(四)答案文稿
Unit I Shopping and Banking OnlineSpot dictation. Fill in the blanks with the words you hear.Listen to a news report. Supply the missing information.Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for responses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number andexpiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafé or other public connection.Listen to the report. Supply the missing information about the main problems of online shopping found by the survey.TapescriptThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association — said its survey showed that there were still obstacles to shopping online with complete trust.Part III Banking at homeA. Listen to a description of today's banking services. Complete the outline.I. Some problems of the walk-in bankA. standing in long linesB. running out of checksC. limited openinghoursII. Online bankingservicesA. viewing accountsB. moving money between accountsC. applying for a loanD. getting current information on productsE. paying bills electronicallyF. e-mailing questions to thebankIII. Reasons for creating onlineservicesA. competing for customersB. taking advantage of modern technologyIV. Inappropriateness of online banking for some peopleA. having no computers at homeB. preferring to handle accounts the traditional wayNow try this: listen to a more authentic version of the material. Then answer the questions.Questions:1.What is "interactivebanking"?It is banking through theInternet.2.Why can "online banking" compete for customers?"Online banking" offers convenience which appeals to the kind of customer banks want to keep.3. What kind of customers do banks want to keep?Banks most want to keep people who are young, well-educated, and have good incomes.Many people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.Many banks are preparing "online branches," or Internet offices, which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even e-mail questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep— people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Before listening, read and think about the followingquestions.When you're shopping in a store, how would you liketo be treated by the sales assistant? What is goodcustomer service?Now listen to an interview discussing English and American good customer services. Compare the services and supply the missing information.In Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.English Good Customer ServicePeter Willasey (Corporate & Media Press Manager, Harrods):The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment.But secondly and more importantly, the level of customer service that they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually,ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things.Jennifer Spink (Manager of International Design Room, Harrods):Well in serving different, I guess,nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.Peter Willasey:It's most important that the first contac t, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.What's in Customers' mindClaudia:I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I help you?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.Journalist:So where have you experienced the very best in customer service?Claudia:Umm, probably America. In terms of best as in, they give you so much attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored.Tamara:I think England's still way behind in terms of, like America for example. I can call in America from London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.American Good Customer ServiceSo what do the Americans have to say? They mayspeak with a different accent. But is the sales pitch aforeign language to the rest of the world?Jay Redman (Director of Service and Selling, Saks):I think part of the reason Americans are known asexperts is that we tend to focus a lot more in the human sideof selling,not the mechanical side, which is the registerand knowing about the product. We really want to knowabout your lifestyle. We want to know about your family.We want to know about your income. We want to knowabout your occasions in your life. And that's verydifferent outside of the United States. Our consumeractually is comfortable with forming a partnership with asales associate and giving up that information,verypersonal information, very personal information. I thinkthat best part about Saks sales associate training that weactually develop customers,five different types ofcustomers and we videotape them and put them up in frontof every new sales associate and say, "This is ourcustomers." They're very different. Each one of them is atop customer at Saks but they shop in a very different way.A lot of stores in this industry really measure sellingeffectiveness by sale s and quite frankly that's not whatSaks is about. I think the way you measure good qualitystaff is by repeat business. Obviously if you have someoneon your selling floor that has a clientele, that is themeasure of a good sales associate.Listen to a description of yard sales. Write down the keypoints in note form. Then listen to the questions andmake a correct choice to answer each question.1. a. A bargain is something you buy for less than its truevalue.b. One person's useless ugly object can beanother person's bargain.c. Everybody loves a bargain.2. a. Extremelyugly things.b.Anything.c. Useless things.3. a. To go just fora treasure hunt.b. To have fun.c. To earn aliving or havefun.4. a. 1675. b.1975.c. 1970.5. a. $ 1 250. b. $ 1675. c $ 150 000.6. a. It belonged to the museum.b. It was a historic weapon used by an AmericanIndian leader.c. It had been missing for many years.Tapescript"Everybody loves a bargain," this is a common American saying. A bargain is something you buy for less than its true value. It is something you might not buy if it costs more. One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $ 10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusetts. He paid $ 125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jaudere learnt the war club was valued at about $ 150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston, Massachusetts from which it was stolen.Questions;1.Which of the following is a common American saying?2.What can be sold at a yard sale?3.Why do people go to a yard sale?5.When was the old wooden club stolen?6.What was the real value of the club?7.Why was the club at a great value?Unit 2 Hotel or B&B?Part I Getting readyTapescriptA: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels?B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels.A: What proportion of tourists stay in holiday camps?B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45 % are staying in holiday camps. A: Now, about places visited. What proportion of tourists visit Europe?B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe.A: And what proportion of tourists visit the U.S.A.?B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A.A: Now, about methods of transport. What proportion of tourists go by plane?B: Well, in an average year about 70% of tourists go by plane, but this year about 50% are going by plane.A: What proportion of tourists take their own car?B: Well, in an average year about 20% of tourists take theirown car, but this year about 30% are taking their own car. A: Thank you very much for your help.C1. English breakfast is hot food: fried egg, fried bacon, porridge, etc.2. Continental breakfast consists of coffee, tea, rolls, jam and honey——nothing cooked.3. Half-board includes dinner, bed and breakfast.半膳4. Full-board is the room plus all meals.全膳5. V AT stands for Value Added Tax.增值税TapescripT:C —Clerk T —TouristC: ... so here's a brochure with the hotels in Midford. It gives you all the rates ...T: I'm sorry, my English isn't so good. Can you explain this to me?C: Yes, of course. First of all we have the Castle Inn ... here ...it's the cheapest. It will cost you only £12 for a single room and £ 15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra...T: What is this "English breakfast"?C: Oh, you know, hot food: fried egg, fried bacon, porridge ...whereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T: I think I would prefer the continental breakfast.C: Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges £ 30 for a single room and £ 60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T: I won't have my children with me. But maybe my husband will come a little later…C: Well, the Park Hotel is very reasonably priced. £16 per person. Every room has a bath. There's a special rate of £ 25 which includes dinner, bed and breakfast — what we call half board. Or you can have full board, that's the room plus all meals for £ 29 per person per night.T: We would only want breakfast.C: I see. Mm ...you could try the fourth hotel here, the Phoenix.It will cost you £ 28 for a double room with bath. Breakfast is £ 5 per person.T: Yes. But what about the extra money, what do you call it in English, the service…C: All these rates include a service charge of 10%. They also include V AT — that's Value Added Tax.T: If we come later in the year will it be cheaper?C: Yes. These are the rates for June to September. You would pay less at other times of the year.T: I’ll take about it with my husband. Thank you for explaining everything to me.C: You're very welcome.Part IIOutlineI. B&BA. natureB&B is a short form for bed and breakfast.B. increasing numberNow there are about 15 000 B&Bs in the U.S.C. advantages over big hotels1. charm, comfort, hospitality2. owners taking a personal interest in guestsII. Attraction of owning a B&BA. meeting different peopleB. talking with guestsIII. Several features of Suits UsA. long historybuilt in 1883; 19th century decorationsB. interesting names for some roomsnamed after some previous famous guests IV. Different people, different choicesA. B&Bs not suitable for some people1. uncomfortable staying in someone else'shome2. not interested in personal interactionB. a quiet and romantic place for many people TapescriptBev Rose is a very good hostess. She tells the guests in her home there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name or Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in big hotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. “I think guests are looking for the personal touch,”said Pat Hardy, the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the different people. She loves watching the guestsmeet each other for the first time at breakfast. "It's really fun to stand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. president stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and Breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into Bed and Breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part IIIAInformation about the customersA family of three + camp equipmentLeaving on Fri., July 7thReturning on Mon.. July 10thSuggestions by the agent;A compact car current model;A small station wagon automatic transmissionBest choice: a Pinto station wagonRegular rate: $ 79.95Special weekend rate: $ 59.95Pick up: after 4 p.m. on Fri.Return: by 10 a.m. on Mon.Mileage rate: first 300 miles free, then 12 cents per mile Other costs:Insurance: $ 10Sales tax: 8%Deposit: $ 100Ba compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest ratesTapescriptA — Agent C — CustomerA: Good afternoon. U-Driver-It rentals. May I help you? C: Hi, yeah, I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A: Yes, we do. [Mm-hmm.]Uh ... what sort of car were you interested in?C: Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and, uh ... all the equipment that we have.A: Well, um ... I could suggest a compact car for you.[Mm-hmm.] Some of our compacts have ... have large trunks, [OK.] or, uh ... Oh, better yet, why not a small station wagon? [Oh, good.] Um... all our cars are current models and, uh, have automatic transmission.C: Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A: No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.]Uh, now, listen, when were you ...uh... interested in ... in renting this?C: Uh, well, we'll be leaving on a Friday, that's the ... let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A: Mm-hmm. Well, let's see... uh... we have... uh... Oh! We have a Pinto station wagon for those dates. [Mm-hmm.Good.] Um ... yeah, I think ... I think that's your best bet. C: OK. Uh ... well, then when would we have to pick up the car and when would we have to return the car to get thatspecial weekend rate?A: Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C: After four on Friday and returning by ten o'clock on Monday morning. [Mm-hmm.] OK. What... uh ... uh, what would be the price for that?A: OK, now, our ... our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w... you can get that for fifty-nine ninety-five. [Oh, Great.] Um...now the first three hundred miles are free, [Mm-hmm..] after that it's twelve cents per mile.C: Oh, so it's twelve cents a mile extra after the first three hundred miles?A: That's right.C: OK. Uh... do you have any ... um ...rentals with unlimited mileage?A: Well, we do, but you can't get that special weekend rate.C: Uh-huh. OK. Well, then does the fifty-nine ninety-five —that was the rate, right? [Mm-hmm.]—does that include insurance?A: No...um... the insurance is ten dollars more, but I really recommend it.C: Yeah.A: OK, now there's a... there's a sales tax of eight percent, [Mm-hmm...] and ...um... you have to return the car witha full tank of gas. [Uh-huh.] Also, we require a depositof a hundred dollars.C: Oh boy. It sure adds up!A: Well, our rates are still the lowest in town.C: Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back... uh...A: Sure, that's fine. Uh, listen, when you ... when you do call back, ask for Doug. That's me.C: OK. Well, thanks a lot. Doug. Good bye.A: Take care.Part IVAColumn A Column B1. Suite 5 A room occupied by one person2. Twin room 2 A room with two single beds for two people3. Penthouse顶层公寓6 A room with one large bed for two people4. Lounge orsitting room(or parlor = Am.E) 4 A room not used as a bedroom, where guests mayread, watch television, etc.3 A well-furnished and luxurious suite at the top ofthe building5. Single room6. Double room 1 A large room with a partition to separate thebedroom area from the sitting room areaTapescriptS — Secretary M — ManagerS: If the terms are favorable, we could come to an arrangement for regular accommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M: Certainly. The rates I'll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public. But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S: That sounds fine. Can you tell me about your single rooms? M: Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is £ 40 a night.S: £40 a night...M: Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is £ 55 per twin or double room per night. S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outside and enjoy the view over the lake ...S: That sounds most attractive ...M: The normal rate is £ 150 per night...S: £150.M: ... but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for afew days it would be ideal.S: And the rate?M: The normal rate would be £ 220 a night.Part VB(F) 1. More than 115 hotels, resorts and inns in 27 countriesand regions were ranked in general and specificcategories.(T) 2. Dining, bars, pools, workout centers and romantic atmosphere are some of the things that were rated inthe ranking.(F) 3. The Oriental ranked third in the specific category ofbest restaurant dining.(F) 4. The Regent Hong Kong has been the No. 1 bestbusiness hotel for four years.(T) 5. If you want to enjoy the best physical exercise, the Greenbriar in West Virginia is the best choice.TapescriptFive U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'este, Cernobbio, Italy; the Regent Hong Kong, China and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginia ranked No. 8. The l0th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workout centers and romantic atmosphere. This is the third year that Gourmet, which has more than5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas,topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years.In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and the Greenbriar in West Virginia was found to have the best workout center, golf and tennis.。
《英语听力教程4》答案及原文-新编英语听力教程4听力原文答案
Unit 1 Shopping and Banking OlinePart I Getting readyB. Keys:1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroidC. Keys:1 : the site2 : merchant, addresses/phone numbers/call up3 : strict safety measuresPart II Net shopping under fireA. Keys:1 : delivery, delivery2 : delivery charges3 : personal information, 87%4 : returning goods, 47%5 : order, 35%, dispatch, 87%6 : money back, twoB. Keys:1 : convenience2 : choice3 : obstacles4 : complete trust5 : build consummers' trust6 : mature7 : payment8 : servicePart III Banking at homeA. Keys:1 : limited opening hours2 : Online banking services3 : getting current information on products4 : e-mailing questions to the bank5 : competing for customers6 : having no computers at homeB. Keys:1 : It is banking through the Internet.2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.3 : Banks most want to keep peoplewho are young, well-educated, and have good incomes.Part IV More about the topic: Secret of Good Customer ServiceB. Keys:English Good Customer Service(Harrods)1 : in a pleasant environment2 : Second to none3 : different customers, take a look at everything, alternatives, come to sales assistants4 : first contact with the customer American Good Customer Service(Saks)1 : human side, family, occasions in life, a partnership2 : repeat business, salesPart V Do you know…?Keys:1 : c2 : a、b、c3 : a、b、c4 : c5 : c6 : bTape scriptPart I Getting readyC.Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to givespecific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.Part II Net shopping under fireThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association — said its survey showed that there were still obatacles to shopping online with complete trust.The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.The key findings were:Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived.Many sites did not give clear information about delivery charges.Only 13% of the sites promised that they would not sell customers' personal information on to a third party.Only 53% of the companies had a policy on returning goods.Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched.In two cases,customers are still waiting for their money back more than four months after returning their goods.Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust."Chris Philips, Marketing Manager at a London based e-commerce security company commented, "This study confirms the difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits predicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service."In September, the Organization for Economic Cooperation and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.Part III Banking at homeMany people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.Many banks are preparing "online branches," or Internet offices, which means that people will be able to take care of much of their banking business through their homecomputers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even e-mail questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep —people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Part IV More about the topic: Secret of Good Customer ServiceIn Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment. But secondly and more importantly, the level of customer servicethat they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually, ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things.Well in serving different, I guess, nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.It's most important that the first contact, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I helpyou?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.So where have you experienced the very best in customer service?Umm, probably America. In terms of best as in, they give you so much attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They' want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored.Tamara:I think England's still way behind in terms of, like America for example. I can call in America from London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.So what do the Americans have to say? They may speak with a different accent. But is the sales pitch a foreign language to the rest of the world?I think part of the reason Americans are known as experts is that we tend to focus a lot more in the human side of selling, not the mechanical side, which is the register and knowing about the product. We really want to know about your lifestyle. We want to know about your family. We want to know about your income. We want to know about your occasions in your life. And that's very different outside of the United States. Our consumer actually is comfortable with forming a partnership with a sales associate andgiving up that information, very personal information, very personal information. I think that best part about Saks sales associate training that we actually develop customers, five different types of customers and we videotape them and put them up in front of every new sales associate and say, "This is our customers." They're very different. Each one of them is a top customer at Saks but they shop in a very different way. A lot of stores in this industry really measure selling effectiveness by sales and quite frankly that's not what Saks is about. I think the way you measure good quality staff is by repeat business. Obviously if you have someone on your selling floor that has a clientele, that is the measure of a good sales associate.Part V Do you know…?"Everybody loves a bargain, "this is a common American saying. A bargain is something you buy for less than its true vale. It is something you might not buy if it costs more.One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livingsby buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusertts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jardere learnt the war club was valued at about $150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying?2. What can be sold at a yard sale?3. Why do people go to a yard sale?4. When was the old wooden club stolen?5. What was the real value of the club?6. Why was the club at a great value?Unit 2 Hotel or B&BPart I Getting readyB. Keys:1 : 35%, 60%2 : 45%, 20%3 : 60%, 80%4 : 30%, 15%5 : 50%, 70%6 : 30%, 20%C. Keys:(1)1 : ￡30/single; ￡60/double, children under 12 2 : ￡29/full board3 :￡28/double+bath, excluded(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner, bed and breakfast 4 : the room plus all meals 5 : Value Added TaxPart II A touch of homeOutline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some people Part III Renting a carA. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95 5 : $59.95 6 : 4 p.m. 7 : 10 a.m. 8 : ' free 9 : 12 cents 10 : $10 11 : 8% 12 : '$100B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.Part IV More about the topic: What Type of Room Do You Want?A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1B. Keys: 1 : ￡40, all grades 2 : ￡55, Sales 3 : ￡150, Managerial, entertaining private guest, the lake 4: ￡220, privacy, country-side, kitchen Part V Do you know…?A. Keys: (France)Italy, (2)3, (3)2, (4)8 (Loudon,UK)Paris,France, (8)4B. Keys:1 : F2 : T3 : F4 : F5 : TTape scriptPart I Getting readyB.A: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels? B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels. A: What proportion of tourists stay in holiday camps? B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45% are staying in holiday camps. A: Now, about places visited. What proportion of tourists visit Europe? B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe.A: And what proportion of tourists visit the U.S.A.? B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A.. A: Now, about methods of transport. What proportion of tourists go by plane? B: Well,in an average year about 70% of tourists go by plane, but this year about 50% are going by plane. A: What proportion of tourists take their own car? B: Well, in an average year about 20% of tourists take their own car, but this year about 30% are taking their own car. A: Thank you very much for your help.C.C:… so here's a brochure with the hotels in Midford. It gives you all the rates …T:I'm sorry, my English isn't so good. Can you explain this to me?C:Yes, of course. First of all we have the Castle Inn …here …it's the cheapest.It will cost you only ￡12 for a single room and ￡15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra …T:What is this "English breakfast"?C:Oh, you know, hot food: fried egg, fried bacon, porridge … whereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T:I think I would prefer the continental breakfast.C:Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges ￡30 for a single room and ￡60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T:I won't have my children with me. But maybe my husband will come a little later …C:Well, the Park Hotel is very reasonably priced. ￡16 per person. Every room has a bath. There's a special rate of ￡25 which includes dinner, bed and breakfast —what we call half board. Or you can have full board, that's the room plus all meals for ￡29 per person per night.T:We would only want breakfast.C:I see. Mm …you could try the fourth hotel here, the Phoenix. It will cost you ￡28 for a double room with bath. Breakfast is ￡5 per person.T:Yes. But what about the extra money, what do you call it in English, the service...C:All these rates include a service charge of 10%. They also include VAT - that's Value Added Tax.T:If we come later in the year will it be cheaper?C:Yes. These are the rates for June to September. You would pay less at other times of the year.T:I'll talk about it with my husband. Thank you for explaining everything to me.C:You're very welcome.Part II A touch of homeBev Rose is a very good hostess. She tells the guests in her home there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name of Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in big hotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15 000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. "I think guests are looking for the personal touch," said Pat Hardy, the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the differentpeople. She loves watching the guests meet each other for the first time at breakfast. "It's really fun to stand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. President stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into bed and breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part III Renting a carA:Good afternoon. U-Drive-It rentals. May I help you?C:Hi, yeah. I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A:Yes, we do. [Mm-hmm.] Uh … what sort of car were you interested in?C:Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and,uh … all the equipment that we have.A:Well, um … I could suggest a compact car for/to you. [Mm-hmm.] Some of our compacts have … have large trun ks, [OK.] or,uh … Oh, better yet, why not a small station wagon? [Oh, good.] Um … all our cars are current models and, uh, have automatic transmission.C:Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A:No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.] Uh, now, listen, when were you … uh … interested in … in renting this?C:Uh, well, we'll be leaving on a Friday, that's the … let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A:Mm-hmm. Well, let's see … uh … we have … uh … Oh! We have a Pinto station wagon for those dates. [Mm-hmm. Good.] Um … yeah, I think … I think that's your best bet.C:OK. Uh … well, then when would we have to pick up the car and when would we have to return the car to get that special weekend rate?A:Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C:After four on Friday and returning by ten o'clock on Monday morning.[Mm-hmm.] OK. What … uh … uh, what would be the price for that?A:OK, now, our … our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w… you can get that for fifty-nine ninety-five. [Oh, Great.] Um … now the first three hundred miles are free, [Mm-hmm…] after that it's twelve cents permile.C:Oh, so it's twelve cents a mile extra after the first three hundred miles?A:That's right.C:OK. Uh … do you have any … um … re ntals with unlimited mileage?A:Well, we do, but you can't get that special weekend rate.C:Uh-huh. OK. Well, then does the fifty-nine ninety-five - that was the rate, right? [Mm-hmm.] — does that include insurance?A:No … um … the insurance is ten dollars more, but I really recommend it.C:Yeah.A:OK, now there's a … there's a sales tax of eight percent, [Mm-hmm…] and … um … you have to return the car with a full tank of gas. [Uh-huh.] Also, we require a deposit of a hundred dollars.C:Oh boy. It sure adds up!A:Well, our rates are still the lowest in town.C:Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back…uh…A:Sure, that's fine. Uh, listen, when you … when you do call back, ask for Doug. That's me.C:OK. Well, thanks a lot. Doug. Goodbye.A:Take care.Part IV More about the topic: What Type of Room Do You Want?S: If the terms are favorable, we could come to an arrangement for regularaccommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M:Certainly. The rates I’ll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public. But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S:That sounds fine. Can you tell me about your single rooms?M:Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is ￡40 a night.S: ￡40 a night …M:Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is ￡55 per twin or double room per night.S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outside and enjoy the view over the lake …S: That sounds most attractive …M: The normal rate is ￡150 per night …S: ￡150.M: … but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for a few days it would be ideal.S: And the rate?M: The normal rate would be ￡220 a night.Part V Do you know…?Five U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'Este, Cernobbio, Italy; The Regent Hong Kong, and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginia ranked No. 8. The10th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workoutcenters and romantic atmosphere. This is the third year that Gourmet, which has more than 5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas, topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'Este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years. In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and The Green- briar in West Virginia was found to have the best workout center, golf and tennis.Unit 3 “Planting” MoneyPart I Getting readyC. Keys:1 : Sincere; Y 2 : Doubtful; N 3 : Sarcastic; N 4 : Doubtful; N 5 : Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 : Sincere; Y 9 : Emphatic; Y 10 : Sarcastic; N Part II National teach children to save dayA. Keys: 1 : Thursday, April 17 2 : teaching children how to save money 3 : 2 500 4 :5 000 presentationsB. Keys:1: 4; 2: 3; 3: 2; 4: 1Part III Credit cardsKeys: 1 : importance 2 : later 3 : The potential disadvantages 4 : lots of purchases 5 : interest 6 : The benefits 7 : emergencies 8 : travelPart IV More about the topic: Gulf Between the Rich and PoorA. Keys: 1 : 3 2 : 1 3 : 2 4 : so much of their income 5 : ever larger houses and cars。
致用英语综合教程4第二版答案8单元程晓堂
致用英语综合教程4第二版答案8单元程晓堂一．单项选择（每题1分，共10分）1. I like playing _____ violin after school every day . [单选题] *A.aB.an.C.the.(正确答案)D./2. ----Who called me on the phone just now , Sally?----I am not sure , but it was a girl's [单选题] *A.soundB. voice.(正确答案)C. noiseD. number.3. ----I passed the exam . -----wow! _______ ! [单选题] *A.What an exciting newsB. How exciting newsC. What exciting news(正确答案)D. How a exciting news4. The radio is too ________ .could you please turn it off ? [单选题] *A.noisy(正确答案)B.livelyC.perfectD. pop.5. ---What happened to her ? She is so _______ .----She lost her new bike. [单选题] *A.lively.B. noisyC. slowD. sad.(正确答案)6. ----Is your father a teacher or a doctor ? ---- _______ . [单选题] *A. Yes , he is a doctor.B. He is a teacher.(正确答案)C. No , he is not a teacher .D. Yes , he is .7. Lin Lin is a beautiful girl ,________? [单选题] *A.is sheB. isn't she(正确答案)C. does sheD. doesn't she .8. Not only you but also my father __________swimming. [单选题] *A.likes.(正确答案)B.likedC.likeD.liking.9. ----Don't drink ______ coke . It is not good for you. [单选题] *A.too manyB.many tooC. too much(正确答案)D. much too.10. — Listen to the song . It is so exciting ! [单选题] *---It is too noisy. ________.(正确答案)A.Give me a break.B. I don't believe it.C. Thank you so much.D. I like it very much .阅读理解（每题2分、共10分）Mary Walker works at a bank. She begins working at eight in the morning. She has a break at noon for one hour. She stops working at five in the afternoon. At five the bank closes. Everybody goes home. Some people drive home. Some ride bikes. Some take the bus or the train. But Mary walks home. She likes to walk. She walks, and walks, and walks and walks. Mary lives eight miles(英里) from the bank. She walks for three hours. At eight in the evening, Mary is at home. She eats dinner. At ten she goes to bed. Mary is tired(疲劳的). She is 82 years old.11. What does Mary do? [单选题] *A. She is a nurseB. She is a factory worker.C. She is a worker at a bank.(正确答案)D. She is a doctor.12. How many hours does Mary work in one day? [单选题] *A. About 9 hours.B. About 8 hours(正确答案)C. About 10 hours.D. About 7 hours13. Which sentence is right? [单选题] *A. Mary rides home.B. Mary takes a bus home.C. Mary walks home.(正确答案)D. Mary drives home.14. How far is it from Mary’s house to the bank? [单选题] *A. Five milesB. Six miles.C. Seven miles.D. Eight miles.(正确答案)15. Where does Mary eat dinner? [单选题] *A. At home.B. At the bank.C. In a shop.(正确答案)D. In a restaurant.三.根据句意及汉语或首字母提示完成单词(答案要写出完整的单词)（每题2分，共10分）16. ______(音乐家)can bring us beautiful music. [填空题] *空1答案：Musician17. His uncle, Mr. Smith, was a great______(作曲家). [填空题] *空1答案：composer18. The man was very p______ ten years ago. But now he has lots of money. [填空题] *空1答案：poor19. People still think Mozart’s works are p______. [填空题] *空1答案：popular20. Her e____ sister is two years older than her. [填空题] *空1答案：elder您的姓名： [填空题] *_________________________________您的部门： [单选题] *○202○203○204○205。
听力教程第四册答案Unit 4
• Exercise A. Summary
• This news item is about • a series of massive explosions in an oil depot near the town about 40 kilometers north of London.
•
Key to the Exercise:
literature leave 1. 1872 ______ 2. _______ 3. ______ 4.find the ￡ _______ 20-a-term __________fees 1906 one of the 5. _______ 6. _______ chief stewards 7. ______________ 8. _______________ hand a petition March 1909 9.__________ 10.___________ two months stone throwing setting fire to pillar boxes 1913 11._______________________ 12._________ ran out grab the bridle hit 13.__________ 14._______________ 15._______ fractured her skull died 15.___________________ 16._____________
• Clara Barton • Born on December 25, 1821 in Oxford, Mass., Barton was educated at home, and at 15 started teaching school. Her most notable antebellum achievement was the establishment of a free public school in Bordentown, N.J. She is remembered as the founder of the American Red Cross. By the end of the Civil War Barton had performed most of the services that would later she associated with the American Red Cross, which she founded in 1881. In 1904 she resigned as head of that organization, retiring to her home at Glen Echo, outside Washington, D.C., where she died 12 Apr. 1912.
英语听力教程4答案及原文
Unit 1 Shopping and Banking OlinePart I Getting readyB. Keys:1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroidC. Keys:1 : the site2 : merchant, addresses/phone numbers/call up3 : strict safety measuresPart II Net shopping under fireA. Keys:1 : delivery, delivery2 : delivery charges3 : personal information, 87%4 : returning goods, 47%5 : order, 35%, dispatch, 87%6 : money back, twoB. Keys:1 : convenience2 : choice3 : obstacles4 : complete trust5 : build consummers' trust6 : mature7 : payment8 : servicePart III Banking at homeA. Keys:1 : limited opening hours2 : Online banking services3 : getting current information on products4 : ing questions to the bank5 : competing for customers6 : having no computers athomeB. Keys:1 : It is banking through the Internet.2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.3 : Banks most want to keep people who are young, well-educated, and have good incomes.Part IV More about the topic: Secret of Good Customer Service B. Keys:English Good Customer Service(Harrods)1 : in a pleasant environment2 : Second to none3 : different customers, take a look at everything, alternatives, come to sales assistants4 : first contact with the customerAmerican Good Customer Service(Saks)1 : human side, family, occasions in life, a partnership2 : repeat business, salesPart V Do you know…?Keys:1 : c2 : a、b、c3 : a、b、c4 : c5 : c6 : bTape scriptPart I Getting readyC.Consumers who want to shop online are suggested to bear thefollowing things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.Part II Net shopping under fireThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association —said its survey showed that there were still obatacles to shopping online with complete trust.The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own countryand one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.The key findings were:Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived. Many sites did not give clear information about delivery charges.Only 13% of the sites promised that they would not sell customers' personal information on to a third party.Only 53% of the companies had a policy on returning goods. Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched.In two cases,customers are still waiting for their money back more than four months after returning their goods.Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust."Chris Philips, Marketing Manager at a London basede-commerce security company commented, "This study confirms the difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits predicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service."In September, the Organization for Economic Cooperation and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.Part III Banking at homeMany people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.Many banks are preparing "online branches," or Internet offices,which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep —people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Part IV More about the topic: Secret of Good Customer Service In Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment. But secondly and more importantly, the level of customer service that they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually, ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things.Well in serving different, I guess, nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.It's most important that the first contact, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I help you?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.So where have you experienced the very best in customer service?Umm, probably America. In terms of best as in, they give you somuch attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They' want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored. Tamara:I think England's still way behind in terms of, like America for example. I can call in America from London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.So what do the Americans have to say? They may speak with a different accent. But is the sales pitch a foreign language to the rest of the world?I think part of the reason Americans are known as experts is that we tend to focus a lot more in the human side of selling, not the mechanical side, which is the register and knowing about the product. We really want to know about your lifestyle. We want to know about your family. We want to know about your income. We want to know about your occasions in your life.And that's very different outside of the United States. Our consumer actually is comfortable with forming a partnership with a sales associate and giving up that information, very personal information, very personal information. I think that best part about Saks sales associate training that we actually develop customers, five different types of customers and we videotape them and put them up in front of every new sales associate and say, "This is our customers." They're very different. Each one of them is a top customer at Saks but they shop in a very different way. A lot of stores in this industry really measure selling effectiveness by sales and quite frankly that's not what Saks is about. I think the way you measure good quality staff is by repeat business. Obviously if you have someone on your selling floor that has a clientele, that is the measure of a good sales associate.Part V Do you know…?"Everybody loves a bargain, "this is a common American saying.A bargain is something you buy for less than its true vale. It is something you might not buy if it costs more.One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusertts. He paid $125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during hiswar with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jardere learnt the war club was valued at about $150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston Massachusetts from which it was stolen.Questions:1. Which of the following is a common American saying?2. What can be sold at a yard sale?3. Why do people go to a yard sale?4. When was the old wooden club stolen?5. What was the real value of the club?6. Why was the club at a great value?Unit 2 Hotel or B&BPart I Getting readyB. Keys:1 : 35%, 60%2 : 45%, 20%3 : 60%, 80%4 : 30%, 15%5 : 50%, 70%6 : 30%, 20%C. Keys:(1)1 : ￡30/single; ￡60/double, children under 12 2 : ￡29/full board3 : ￡28/double+bath, excluded(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner,bed and breakfast 4 : the room plus all meals 5 : Value Added TaxPart II A touch of homeOutline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some peoplePart III Renting a carA. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95 5 : $59.95 6 : 4 p.m. 7 : 10 a.m. 8 : ' free 9 : 12 cents 10 : $10 11 : 8% 12 : '$100B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.Part IV More about the topic: What Type of Room Do You Want?A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1B. Keys: 1 : ￡40, all grades 2 : ￡55, Sales 3 : ￡150, Managerial, entertaining private guest, the lake 4: ￡220, privacy, country-side, kitchenPart V Do you know…?A. Keys: (France)Italy, (2)3, (3)2, (4)8(Loudon,UK)Paris,France, (8)4 B. Keys: 1 : F 2 : T 3 : F 4 : F 5 : TTape scriptPart I Getting readyB.A: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels? B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels. A: What proportion of tourists stay in holiday camps? B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45% are staying in holiday camps. A: Now, about places visited. What proportion of tourists visit Europe? B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe. A: And what proportion of tourists visit the U.S.A.? B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A..A: Now, about methods of transport. What proportion of tourists go by plane? B: Well,in an average year about 70% of tourists go by plane, but this year about 50% are going by plane. A: What proportion of tourists take their own car?B: Well, in an average year about 20% of tourists taketheir own car, but this year about 30% are taking their own car.A: Thank you very much for your help.C.C:…so here's a brochure with the hotels in Midford. It gives you all the rates …T:I'm sorry, my English isn't so good. Can you explain this to me?C:Yes, of course. First of all we have the Castle Inn …here …it's the cheapest. It will cost you only ￡12 for a single room and ￡15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra …T:What is this "English breakfast"?C:Oh, you know, hot food: fried egg, fried bacon, porridge …whereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T:I think I would prefer the continental breakfast.C:Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges ￡30 for a single room and ￡60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T:I won't have my children with me. But maybe my husbandwill come a little later …C:Well, the Park Hotel is very reasonably priced. ￡16 per person. Every room has a bath. There's a special rate of ￡25 which includes dinner, bed and breakfast —what we call half board. Or you can have full board, that's the room plus all meals for ￡29 per person per night.T:We would only want breakfast.C:I see. Mm …you could try the fourth hotel here, the Phoenix. It will cost you ￡28 for a double room with bath. Breakfast is ￡5 per person.T:Yes. But what about the extra money, what do you call it in English, the service...C:All these rates include a service charge of 10%. They also include VAT - that's Value Added Tax.T:If we come later in the year will it be cheaper?C:Yes. These are the rates for June to September. You would pay less at other times of the year.T:I'll talk about it with my husband. Thank you for explaining everything to me.C:You're very welcome.Part II A touch of homeBev Rose is a very good hostess. She tells the guests in herhome there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name of Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in big hotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15 000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. "I think guests are looking for the personal touch," said Pat Hardy, the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the different people. She loves watching the guests meet each other for the first time at breakfast. "It's really fun tostand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. President stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into bed and breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part III Renting a carA:Good afternoon. U-Drive-It rentals. May I help you?C:Hi, yeah. I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A:Yes, we do. [Mm-hmm.] Uh …what sort of car were you interested in?C:Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and, uh …all the equipment that we have. A:Well, um … I could suggest a compact car for/to you. [Mm-hmm.] Some of our compacts have … have large trunks, [OK.] or, uh … Oh, better yet, why not a small station wagon? [Oh, good.] Um … all our cars are current models and, uh, have automatic transmission.C:Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A:No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.] Uh, now, listen, when were you …uh … interested in … in renting this?C:Uh, well, we'll be leaving on a Friday, that's the …let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A:Mm-hmm. Well, let's see … uh … we have … uh … Oh! We have a Pinto station wagon for those dates. [Mm-hmm. Good.] Um … yeah, I think … I think that's your best bet.C:OK. Uh … well, then when would we have to pick up the carand when would we have to return the car to get that special weekend rate?A:Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C:After four on Friday and returning by ten o'clock on Monday morning. [Mm-hmm.] OK. What …uh …uh, what would be the price for that?A:OK, now, our … our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w…you can get that for fifty-nine ninety-five. [Oh, Great.] Um …now the first three hundred miles are free, [Mm-hmm…] after that it's twelve cents per mile.C:Oh, so it's twelve cents a mile extra after the first three hundred miles?A:That's right.C:OK. Uh … do you have any … um … rentals with unlimited mileage?A:Well, we do, but you can't get that special weekend rate.C:Uh-huh. OK. Well, then does the fifty-nine ninety-five - that was the rate, right? [Mm-hmm.] — does that include insurance?A:No …um …the insurance is ten dollars more, but I really recommend it.C:Yeah.A:OK, now there's a …there's a sales tax of eight percent, [Mm-hmm…] and … um … you have to return the car with a full tank of gas. [Uh-huh.] Also, we require a deposit of a hundred dollars.C:Oh boy. It sure adds up!A:Well, our rates are still the lowest in town.C:Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back…uh…A:Sure, that's fine. Uh, listen, when you …when you do call back, ask for Doug. That's me.C:OK. Well, thanks a lot. Doug. Goodbye.A:Take care.Part IV More about the topic: What Type of Room Do You Want?S: If the terms are favorable, we could come to an arrangement for regular accommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M:Certainly. The rates I’ll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public.But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S:That sounds fine. Can you tell me about your single rooms? M:Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is ￡40 a night.S: ￡40 a night …M:Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is ￡55 per twin or double room per night.S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outside and enjoy the view over the lake …S: That sounds most attractive …M: The normal rate is ￡150 per night …S: ￡150.M: …but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for a few days it would be ideal.S: And the rate?M: The normal rate would be ￡220 a night.Part V Do you know…?Five U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'Este, Cernobbio, Italy; The Regent Hong Kong, and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginiaranked No. 8. The 10th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workout centers and romantic atmosphere. This is the third year that Gourmet, which has more than 5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas, topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'Este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years. In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and The Green- briar in West Virginia was found to have the best workout center, golf and tennis.Unit 3 “Planting” MoneyPart I Getting readyC. Keys:1 : Sincere; Y 2 : Doubtful; N 3 : Sarcastic; N 4 : Doubtful; N 5 : Sincere; Y 6 : Skeptical; N 7 : Surprised; Y 8 : Sincere; Y 9 : Emphatic; Y 10 : Sarcastic; N。
致用英语听力教学教程4答案解析
Group D include five terms:They areDelivered at Frontier,Delivered Ex Ship,Delivered Ex Quay,Delivered Duty Unpaid,andDelivered Duty Paid.
Trouble is a foe he always seems to grow he knows what I know ease on down the road don’t be alarmed in a sucker the way he makes me feel make him leave
Task 2.
Supposed out of sight loneliness confess sign breathe blinded planned
Unit Two
Title: Marketing
I. Listening Practice
1 Pre-listening.
Key：
1.attend
2.before hand
Finance department: financial management Accounting
Task 2
Key:
1.F 2.T 3.T 4.F
Task 3
Key:
companies
lines
stages
profitability
evolution
pursuing
objective
英语听力教程4答案
英语听力教程4答案-CAL-FENGHAI.-(YICAI)-Company One1Unit 1 Shopping and Banking OnlinePart 1 Getting readyB: drop shopping mouse feet retailingstreet get done third-party online30% mails Britain gift-buying 50% net period C: Major points Details1. the site2. merchant Addresses/phone number/call up3. Strict safety measures4.Part 2 Net shopping under fireA. delivery deliverydelivery chargespersonal information 87%returning goods 47%order 35% dispatch 87%money back twoB． Summary:convenience choice obstacles complete trustbuild consumers’ trust mature payment servicePart 3 Banking at homeA: Outline1. C: limited opening hours2. Online banking servicesD: getting current information on productsF: e-mailing questions to the bank3.A: competing for customers4.A: having no computer at homeB: 1. It is banking through the Internet.2. “Online banking” offers convenience which appeals to the kind of customer banks want tokeep.3. Banks most want to keep people who are young, well-educated, and have good incomes. Part 4 More about the topicB: English Good Customer Service American Good Customer Service1. in a pleasant environment 1. human side2. second to none a. family/…/occasions in life3. different customers b. a partnershipExample:take a look at everythingalternatives 3. repeat business sales come to sales assistants4. first contact with the customerPart 5. Do you know …1. c2. b3. c4. c5. c6. bUnit 2 Hotel or B&B?Part 1 Getting ready1. hot food: fried egg2. coffee tea jam cooked3. dinner, bed and breakfast4. the room plus all meals5. Value Added TaxPart 2 A touch of homeOutline1. B&BA. bed and breakfastB. 15000C. advantages over big hotels2. A. meeting different people3. Several features of Suit UsA. built in 1883B. …famous guests4. A. B&B not suitable for some peoplePart 3 Renting a carrmation about the customerA family of three + camp equipmentLeaving on Fir., July 7thReturning on Mon., July 10th…Best choice: a Pinto station wagonRegular rate: $ 79.95Special weekend rate: $ 59.95Pick up: after 4 p. m. on Fri.Return: by 10 a. m. on Mon.Mileage rate: first 300 miles free, then 12 cents per mileOther costs: Insurance $ 10Sales tax 8%Deposit $ 100B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest ratesPart 4. More about the topicA: 1. suite: a large room with a partition to separate the bedroom area from the sitting room area2. twin room: a room with two single beds for two people3. Penthouse: a well-furnished and luxurious suite at the top of the building4. Lounge or sitting room: a room not used as bedroom, where guests may read, watchtelevision, etc.5. single room: a room occupied by one person6. double room: a room with one large bed for two peoplePart 4 Do you know…B： 1. F 2. T 3. F 4. F 5. TUnit 3 “Planting” MoneyPart 1 Getting readyB: 这部分没有给答案Part 2 National teach children to save dayA: Time: Thursday, April 17Purpose: teaching children how to save moneyWay of teaching: 2500 bankers making 5000 presentationsB: 1. Making savings visible and real: building up savings in a piggy bank/ opening children’s ownbank savings account.2. Encouraging children to save as much as they can: putting 25 cents away for every dollar thechildren earn3. A first step toward learning to budget: giving children an allowance and part of it goinginto their own savings.4. Making savings and investing fun: giving children play money to “invest” in stocks they cantrack in local newspapersPart 3 Credit cardsA: Outline1.The importance of credit cards2. NatureA. “charge”—paying at a later dateB: “limit”3. The potential disadvantages—expensiveA. easy to make lots of purchases on cardB. likely to pay a tremendous amount of interest4. The benefitsB. helpful for emergenciesC. good for travelPart 4 More about the topicA: Exercise 1Column A Column B1. 32 13 2Exercise 2: Answer the following two questions.1. “Spending priorities” refers to the following situation:Americans are spending so much of their income on ever larger houses and cars that they can’t afford to spend on social programs or infrastructure repairs.2. By doing so, one would feel happier, would have fewer disputes of work and lower levels of stress hormones in their blood. One gets sick less often and dies at an older age.B: Summary:Mr. Cox, the vice president of the Federal Reserve Bank of Dallas,…, of Myths of Rich and Poor, sees the positive side to the increased prosperity of … Americans are better off than they were 30 years ago. Here … :Technological … created hundreds of gadgets that … both easier and more pleasurable, for example, cellular and cordless phones, computers, answering machines, and microwave ovens;Today … about 3/4 have washing machines, half have clothes dryers, 97% have color televisions, 3/4 have VCRs, 2/3 have microwaves and air conditioners, 3/4 own their own automobile, 40% own their own home, half have stereo systems.Part 5 Do you know …A. Tokyo, Osaka, Oslo, Zurich. Hong Kong, Copenhagen, Geneva, Paris, Reykjavik, LondonB. 1. The euro has appreciated against the US dollar.2. Persistent economic turmoil.3. Tehran.4. The Economist team checks prices of a wide range of items—from bread and milk to carsand utilities—to compile this report.5. Business clients use it to calculate the amount of allowances granted to overseasexecutive and their families.Unit 7 Fame and FortuneFor the tape script, you can download the file beside.Click here to download the file with tape script.(Or right click & “save target as”)Part I Getting readyA.B. Keys:1： magazine 2： newspaper 3： Microsoft Company 4： successful 5： richest6： 3rd 7： 1955 8： Washington 9： computers 10： 13 11： baseball12： football 13： computer programs 14： perform 15： high16： computer language 17： Basic 18： valuable 19： office20： home 21： established 22： 1975 23： three 24： computer software25： established 26： nternational 27： usiness 28： achines 29： 198130： personal computer 31： operating system 32 ： 129 33： computer companies34： Windows 35： easier 36： officials 37： 4000000038： thousands of millions of dollars 39： 16 000 40： 48 41： 30 42： 100Part II Bill Gates’ new rulesA. Keys:1: quailty2: re-engineering3: velocityB. Keys:1: communication 2: e-mail3: sales data online 4: insights5: knowledge workers 6: high-level thinking7: create virtual teams8: paper process 9: digital process10: eliminate single-task jobs11: digital feedback loop12: route customer complaints13: redefine the boundaries14: business process 15: just-in-time delivery16: eliminate the middle man17: help customers solve problemsPart III Great business dealsA. Keys:1: NATIONAL STEAMSHIP2: 20 000 3: Aristotle Onassis4: 6 000 5: American6: Big Ben 7: 1 000 8: tourist9: Buckingham Palace 10: 2 00011: The White House 12: 100 00013: The Statue of Liberty 14: 100 000 15: AustralianB. Keys:1: boom 2: world depression 3: millionaire4: identified 5: fraud 6: five 7: California 8: luxuryPart IV More about the topic: Walt Disney1: correspondence course 2: Oswald the Rabbit 3: talking cartoon film 4: Walt Disney himself5: storyteller6: Ub Iwerks7: 35; feature-length cartoon film; 2 000 000; three8: potential9: 55; 17 000 00027: taste; vulgarity; children of all agesPart V Do you know…1: $24 worth of kettles, axes and cloth.2: $80 000 000.3: $27 000 000.4: About 12 cents.5: About 800 000 square miles.6: About 1 600 000 square miles.7: $7 200 000.8: About 5 cents.9: $750 000 000 worth.10: An estimated 100 000 000 000 tons.。
致用英语听力教程4标准答案
Task 2
Key:
1.T 2.F 3.T
Task 3
Key:
Business introduction
general rules
two equals to each other
administrative assistant
40% 33% 17% 10%
9% 18% 44% 29%
II Fun Listening
Task 1.
1. show business
2. experience millionaires
3.planning to fail
4.Define your business goal
5.messure of success tough problems
Unit One
Title:Business
I. Listening Practice
1 Pre-listening.
Key：
1. agreemnent2.disagreement 3.amusement 4.surprise 5.interested 6.don’t know something 7.meet someone for the first time 8. say hello or goodbye
Practical Listening
Listen to the passage and complete the blanks.
Market leader
marketchallenger
market follower
market niches
英语听力教程(四)答案文稿
Unit I Shopping and Banking OnlineSpot dictation. Fill in the blanks with the words you hear.Listen to a news report. Supply the missing information.Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for responses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number andexpiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafé or other public connection.Listen to the report. Supply the missing information about the main problems of online shopping found by the survey.TapescriptThere is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association — said its survey showed that there were still obstacles to shopping online with complete trust.Part III Banking at homeA. Listen to a description of today's banking services. Complete the outline.I. Some problems of the walk-in bankA. standing in long linesB. running out of checksC. limited openinghoursII. Online bankingservicesA. viewing accountsB. moving money between accountsC. applying for a loanD. getting current information on productsE. paying bills electronicallyF. e-mailing questions to thebankIII. Reasons for creating onlineservicesA. competing for customersB. taking advantage of modern technologyIV. Inappropriateness of online banking for some peopleA. having no computers at homeB. preferring to handle accounts the traditional wayNow try this: listen to a more authentic version of the material. Then answer the questions.Questions:1.What is "interactivebanking"?It is banking through theInternet.2.Why can "online banking" compete for customers?"Online banking" offers convenience which appeals to the kind of customer banks want to keep.3. What kind of customers do banks want to keep?Banks most want to keep people who are young, well-educated, and have good incomes.Many people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.Many banks are preparing "online branches," or Internet offices, which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even e-mail questions to the bank.Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep— people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.Before listening, read and think about the followingquestions.When you're shopping in a store, how would you liketo be treated by the sales assistant? What is goodcustomer service?Now listen to an interview discussing English and American good customer services. Compare the services and supply the missing information.In Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.English Good Customer ServicePeter Willasey (Corporate & Media Press Manager, Harrods):The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment.But secondly and more importantly, the level of customer service that they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually,ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things.Jennifer Spink (Manager of International Design Room, Harrods):Well in serving different, I guess,nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.Peter Willasey:It's most important that the first contac t, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.What's in Customers' mindClaudia:I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I help you?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.Journalist:So where have you experienced the very best in customer service?Claudia:Umm, probably America. In terms of best as in, they give you so much attention it's almost embarrassing. They treat you, you know, the "have a nice day" thing. They want to help you. They want you to buy, 'cause they often work on a commission basis. That's if you like best. But I prefer the ... like, being ignored.Tamara:I think England's still way behind in terms of, like America for example. I can call in America from London and they'll track the item down. It's not like, "Sorry madam we don't have that in your size." I just got the Gucci boots, which mine had actually broken. And in England they said, "Sorry" you know, that's it. So this woman in Los Angeles tracked them down and, in fact got them for me. That's because they work on commission. And the sooner we learn that, the better the service will get.American Good Customer ServiceSo what do the Americans have to say? They mayspeak with a different accent. But is the sales pitch aforeign language to the rest of the world?Jay Redman (Director of Service and Selling, Saks):I think part of the reason Americans are known asexperts is that we tend to focus a lot more in the human sideof selling,not the mechanical side, which is the registerand knowing about the product. We really want to knowabout your lifestyle. We want to know about your family.We want to know about your income. We want to knowabout your occasions in your life. And that's verydifferent outside of the United States. Our consumeractually is comfortable with forming a partnership with asales associate and giving up that information,verypersonal information, very personal information. I thinkthat best part about Saks sales associate training that weactually develop customers,five different types ofcustomers and we videotape them and put them up in frontof every new sales associate and say, "This is ourcustomers." They're very different. Each one of them is atop customer at Saks but they shop in a very different way.A lot of stores in this industry really measure sellingeffectiveness by sale s and quite frankly that's not whatSaks is about. I think the way you measure good qualitystaff is by repeat business. Obviously if you have someoneon your selling floor that has a clientele, that is themeasure of a good sales associate.Listen to a description of yard sales. Write down the keypoints in note form. Then listen to the questions andmake a correct choice to answer each question.1. a. A bargain is something you buy for less than its truevalue.b. One person's useless ugly object can beanother person's bargain.c. Everybody loves a bargain.2. a. Extremelyugly things.b.Anything.c. Useless things.3. a. To go just fora treasure hunt.b. To have fun.c. To earn aliving or havefun.4. a. 1675. b.1975.c. 1970.5. a. $ 1 250. b. $ 1675. c $ 150 000.6. a. It belonged to the museum.b. It was a historic weapon used by an AmericanIndian leader.c. It had been missing for many years.Tapescript"Everybody loves a bargain," this is a common American saying. A bargain is something you buy for less than its true value. It is something you might not buy if it costs more. One person's useless ugly object can be another person's bargain. So many Americans put it outside with a "for sale" sign on it and they have a yard sale.Just about anything can be sold at a yard sale: clothing, cooking equipment, old toys, tools, books and chairs, even objects you think are extremely ugly or useless. You may have an electric light shaped like a fish. You may greatly dislike its looks, but it may be beautiful to someone else. Usually the seller puts a price on each object. But the price can almost always be negotiated. The price of a table, for example, might be marked $ 10. But the seller may accept 8. If the table has not been sold by the end of the day, the seller probably will take much less.Some people go to yard sales because it is part of their job. They earn their livings by buying old things at low prices then selling them at higher prices. Many others, however, go to yard sales just to have fun. They say it is like going on a treasure hunt. Sometimes they really do find the treasure.Ned Jaudere did. The Boston Globe newspaper says Mr. Jaudere has been collecting native American Indian objects since he was a young man. Last year, he stopped at a yard sale in the northeastern city of Worcester, Massachusetts. He paid $ 125 for what everyone thought was an old wooden club. Mr. Jaudere thought it was something else. Two days later, he confirmed that the club had been used by the Wampanoag Indian leader known as King Philip. King Philip used it during his war with the white settlers at eastern Massachusetts in 1675. The historic weapon had been stolen from a museum in 1970 and had been missing ever since. Mr. Jaudere learnt the war club was valued at about $ 150 000 but he did not sell it or keep it. Mr. Jaudere returned the club to the museum near Boston, Massachusetts from which it was stolen.Questions;1.Which of the following is a common American saying?2.What can be sold at a yard sale?3.Why do people go to a yard sale?4.When was the old wooden club stolen?5.What was the real value of the club?6.Why was the club at a great value?Unit 2 Hotel or B&B?Part I Getting readyTapescriptA: Good morning. I'd like some information about tourist figures, please. First, about accommodation. What proportion of tourists stay in hotels?B: Well, in an average year 60% of tourists stay in hotels, but this year 35% are staying in hotels.A: What proportion of tourists stay in holiday camps?B: Well, in an average year 20% of tourists stay in holiday camps, but this year 45 % are staying in holiday camps.A: Now, about places visited. What proportion of tourists visit Europe?B: Well, in an average year 80% of tourists visit Europe, but this year 60% are visiting Europe.A: And what proportion of tourists visit the U.S.A.?B: Well, in an average year 15% of tourists visit the U.S.A., but this year 30% are visiting the U.S.A.A: Now, about methods of transport. What proportion of tourists go by plane?B: Well, in an average year about 70% of tourists go by plane, but this year about 50% are going by plane.A: What proportion of tourists take their own car?B: Well, in an average year about 20% of tourists take their own car, but this year about 30% are taking their own car. A: Thank you very much for your help.C1. English breakfast is hot food: fried egg, fried bacon, porridge, etc.2. Continental breakfast consists of coffee, tea, rolls, jam and honey——nothing cooked.3. Half-board includes dinner, bed and breakfast.半膳4. Full-board is the room plus all meals.全膳5. V AT stands for Value Added Tax.增值税TapescripT:C —Clerk T —TouristC: ... so here's a brochure with the hotels in Midford. It gives you all the rates ...T: I'm sorry, my English isn't so good. Can you explain this to me?C: Yes, of course. First of all we have the Castle Inn ... here ...it's the cheapest. It will cost you only £12 for a single room and £ 15 for a double. The price includes continental breakfast. If you want a full English breakfast you'll have to pay extra...T: What is this "English breakfast"?C: Oh, you know, hot food: fried egg, fried bacon, porridge ...whereas the continental breakfast is coffee, tea, rolls, jam and honey — nothing cooked, you see.T: I think I would prefer the continental breakfast.C: Well, yes, that's included. And then we have the Dalton Hotel, more expensive, but very nice, a bathroom attached to every room. The Dalton charges £ 30 for a single room and £ 60 for a double. But there is no charge for children under 12 who stay in the same room as their parents.T: I won't have my children with me. But maybe my husband will come a little later…C: Well, the Park Hotel is very reasonably priced. £16 per person. Every room has a bath. There's a special rate of £ 25 which includes dinner, bed and breakfast — what we call half board. Or you can have full board, that's the room plus all meals for £ 29 per person per night.T: We would only want breakfast.C: I see. Mm ...you could try the fourth hotel here, the Phoenix.It will cost you £ 28 for a double room with bath. Breakfast is £ 5 per person.T: Yes. But what about the extra money, what do you call it in English, the service…C: All these rates include a service charge of 10%. They also include V AT — that's Value Added Tax.T: If we come later in the year will it be cheaper?C: Yes. These are the rates for June to September. You would pay less at other times of the year.T: I’ll take about it with my husband. Thank you for explaining everything to me.C: You're very welcome.Part IIOutlineI. B&BA. natureB&B is a short form for bed and breakfast.B. increasing numberNow there are about 15 000 B&Bs in the U.S.C. advantages over big hotels1. charm, comfort, hospitality2. owners taking a personal interest in guestsII. Attraction of owning a B&BA. meeting different peopleB. talking with guestsIII. Several features of Suits UsA. long historybuilt in 1883; 19th century decorationsB. interesting names for some roomsnamed after some previous famous guests IV. Different people, different choicesA. B&Bs not suitable for some people1. uncomfortable staying in someone else'shome2. not interested in personal interactionB. a quiet and romantic place for many people TapescriptBev Rose is a very good hostess. She tells the guests in her home there are sodas in the refrigerator, snacks in the kitchen, and videos next to the TV.But Rose's guests aren't out-of-town family or friends. Her guests are from all over the world. Rose's house is like a small hotel. It is called a bed and breakfast or B&B for short. The name or Rose's B&B is Suits Us.Rose and her husband have joined a growing number of people who are operating B&Bs in their homes. B&Bs offer the charm, comfort, and hospitality that is often missing in bighotels. That's why there are many people who would rather stay at a B&B than a hotel when they travel.There are about 15000 B&Bs across the U.S. Each year they welcome millions of visitors. And the number is increasing. “I think guests are looking for the personal touch,”said Pat Hardy, the director of the American Bed and Breakfast Association. "In a B&B, you don't have a room number. The owner knows who you are and helps you enjoy your trip," Hardy said. Travelers often want more than just a place to sleep. They like B&Bs because the owner takes a personal interest in them.Rose said one of the best things about owning a B&B is meeting all the different people. She loves watching the guests meet each other for the first time at breakfast. "It's really fun to stand in the kitchen and talk with my guests. Even though most of them have just met for the first time, the conversations at the breakfast table are really interesting and lively."Many B&Bs are older homes with interesting histories. Suits Us was built in 1883. The rooms are filled with antiques and 19th-century decorations. The Roses rent three of the upstairs bedrooms to guests. Every room at Suits Us has its own personality. The Roses have named several of the rooms for previous guests. For example, one of the rooms is named the Woodrow Wilson Room because the former U.S. president stayed there. Another room is called the Annie Oakley Room because the famous cowgirl was once a guest there.Bed and Breakfasts aren't for everyone. Some people aren't comfortable staying in someone else's home. And other people don't care for the personal interaction. But for a quiet, romantic place to stay, many people are checking into Bed and Breakfasts instead of hotels. Once people have stayed in a B&B, they often find it hard to go back to hotels.Part IIIAInformation about the customersA family of three + camp equipmentLeaving on Fri., July 7thReturning on Mon.. July 10thSuggestions by the agent;A compact car current model;A small station wagon automatic transmissionBest choice: a Pinto station wagonRegular rate: $ 79.95Special weekend rate: $ 59.95Pick up: after 4 p.m. on Fri.Return: by 10 a.m. on Mon.Mileage rate: first 300 miles free, then 12 cents per mile Other costs:Insurance: $ 10Sales tax: 8%Deposit: $ 100Ba compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest ratesTapescriptA — Agent C — CustomerA: Good afternoon. U-Driver-It rentals. May I help you? C: Hi, yeah, I'm interested in, uh, renting a car for the weekend, and I'm wondering if you have a special weekend rate?A: Yes, we do. [Mm-hmm.]Uh ... what sort of car were you interested in?C: Well, we're a family of three and we have camping equipment. Now, I'm used to driving a small car, but I might need something a little larger because of the family and, uh ... all the equipment that we have.A: Well, um ... I could suggest a compact car for you.[Mm-hmm.] Some of our compacts have ... have large trunks, [OK.] or, uh ... Oh, better yet, why not a small station wagon? [Oh, good.] Um... all our cars are current models and, uh, have automatic transmission.C: Oh, well, I'm used to driving a standard, but I guess there's no problem with automatic transmission.A: No, no. If you can drive a standard you can drive an automatic. [Mh-hmm.]Uh, now, listen, when were you ...uh... interested in ... in renting this?C: Uh, well, we'll be leaving on a Friday, that's the ... let's see, that's Friday, July 7th, and then returning on the Monday. That would be the tenth.A: Mm-hmm. Well, let's see... uh... we have... uh... Oh! We have a Pinto station wagon for those dates. [Mm-hmm.Good.] Um ... yeah, I think ... I think that's your best bet. C: OK. Uh ... well, then when would we have to pick up the car and when would we have to return the car to get that special weekend rate?A: Well, for the weekend rate you have to pick up the car after four o'clock on Friday afternoon [Uh-huh.] and then return it by ten o'clock on Monday morning.C: After four on Friday and returning by ten o'clock on Monday morning. [Mm-hmm.] OK. What... uh ... uh, what would be the price for that?A: OK, now, our ... our regular rate is seventy-nine ninety-five. [Ooh!] but the special weekend rate w... you can get that for fifty-nine ninety-five. [Oh, Great.] Um...now the first three hundred miles are free, [Mm-hmm..] after that it's twelve cents per mile.C: Oh, so it's twelve cents a mile extra after the first three hundred miles?A: That's right.C: OK. Uh... do you have any ... um ...rentals with unlimited mileage?A: Well, we do, but you can't get that special weekend rate.C: Uh-huh. OK. Well, then does the fifty-nine ninety-five —that was the rate, right? [Mm-hmm.]—does that include insurance?A: No...um... the insurance is ten dollars more, but I really recommend it.C: Yeah.A: OK, now there's a... there's a sales tax of eight percent, [Mm-hmm...] and ...um... you have to return the car witha full tank of gas. [Uh-huh.] Also, we require a depositof a hundred dollars.C: Oh boy. It sure adds up!A: Well, our rates are still the lowest in town.C: Uh-huh. OK. Well, I tell you what. I'd like to think about it, if that's right, and then I'll call you back... uh...A: Sure, that's fine. Uh, listen, when you ... when you do call back, ask for Doug. That's me.C: OK. Well, thanks a lot. Doug. Good bye.A: Take care.Part IVAColumn A Column B1. Suite 5 A room occupied by one person2. Twin room 2 A room with two single beds for two people3. Penthouse顶层公寓6 A room with one large bed for two people4. Lounge orsitting room(or parlor = Am.E) 4 A room not used as a bedroom, where guests mayread, watch television, etc.3 A well-furnished and luxurious suite at the top ofthe building5. Single room6. Double room 1 A large room with a partition to separate thebedroom area from the sitting room areaTapescriptS — Secretary M — ManagerS: If the terms are favorable, we could come to an arrangement for regular accommodation. Now, I wanted to discuss the types of room with you, and rates for their use.M: Certainly. The rates I'll quote to you first of all are what we call "rack rates" , that is the normal rates quoted to the public. But obviously we would discuss a discount rate for you. Now, as regards the rooms, they are all of a very high standard. All our rooms have central heating. Most of them are with bathroom, and they all have a washbasin and a toilet.S: That sounds fine. Can you tell me about your single rooms? M: Yes. Our single rooms are very comfortable, and the rates are very reasonable. I think you'd find them suitable for visiting staff of all grades. The rack rate is £ 40 a night.S: £40 a night...M: Yes. Or for real economy, let's suppose you have a sales conference. You could double up your sales staff and put them into twin rooms. That would work out very cheaply. The normal rate is £ 55 per twin or double room per night. S: Well, we might consider that possibility. But we also have some quite important visitors sometimes. Have you any really special accommodation we can offer them?M: Well, suppose you have visiting managerial staff. For something more luxurious, we can offer our Delphos Suite. It's delightful, and convenient for entertaining private guests. It has its own private terrace where guests can sit outsideand enjoy the view over the lake ...S: That sounds most attractive ...M: The normal rate is £ 150 per night...S: £150.M: ... but for total luxury, the finest accommodation of any hotel in this area, I can recommend our Bella Vista Penthouse. From the balcony, there's a magnificent view over the whole countryside.S: Oh, lovely.M: It has a bedroom connecting to a large sitting room, with a separate study, a bathroom, and a fully-fitted kitchen. It combines total luxury with total privacy. For example, if your Company Director and his wife wanted to stay for a few days it would be ideal.S: And the rate?M: The normal rate would be £ 220 a night.Part VB(F) 1. More than 115 hotels, resorts and inns in 27 countriesand regions were ranked in general and specificcategories.(T) 2. Dining, bars, pools, workout centers and romantic atmosphere are some of the things that were rated inthe ranking.(F) 3. The Oriental ranked third in the specific category ofbest restaurant dining.(F) 4. The Regent Hong Kong has been the No. 1 bestbusiness hotel for four years.(T) 5. If you want to enjoy the best physical exercise, the Greenbriar in West Virginia is the best choice. TapescriptFive U.S. hotels were voted among the world's top ten, with the Halekulani in Honolulu ranking first, a survey of Gourmet magazine readers released last Friday said.Coming in second was the Oriental, in Bangkok, Thailand, followed by Villa d'este, Cernobbio, Italy; the Regent Hong Kong, China and Hotel Ritz, Paris.The Greenbriar, in White Sulphur Springs, West Virginia ranked No. 8. The l0th-ranked hotel was the Four Seasons Resort Nevis, in Charlestown, Nevis, West Indies.More than 150 hotels, resorts and inns in 27 countries and regions were ranked in general and specific categories that rated such things as dining, bars, pools, workout centers and romantic atmosphere. This is the third year that Gourmet, which has more than5 million readers, has conducted the survey.Another U.S. hotel, the Mansion on Turtle Creek in Dallas,topped the list for restaurant dining, beating out the Connaught in London, Italy's Villa d'este and Bangkok's the Oriental. The Four Seasons in Philadelphia was No. 5.In the specific category of best business hotels, the Regent Hong Kong ranked first as it has for the past three years.In other categories, Paris' Hotel Ritz with its Roman thermal baths was voted to have the best pools and the Greenbriar in West Virginia was found to have the best workout center, golf and tennis.。
听力教程学生用书第四册课后练习题含答案 (2)
听力教程学生用书第四册课后练习题含答案简介《听力教程》是由高等教育出版社出版的一套英语听力教材，主要面向大学英语专业的学生。
本文介绍的是教学系列中的第四册——《听力教程》学生用书第四册课后练习题含答案。
内容概述本书是对第四册教材的一次练习和巩固。
全书共分为30个单元，每个单元都包含听力原文、听力材料转写、听力练习题及答案等，以供学生练习巩固。
每个单元的题目类型都很多样化，有填空、选择、判断等。
练习内容涵盖词汇、语法、听力技巧等方面，可供学生进行针对性练习。
单元练习以下是本书第一至第三单元的练习题及答案，供大家参考。
第一单元1.Listen to the conversation and fill in the blanks.A: Hi, can I help you 1 (find/get) something? B: Yes, do you haveany 2 (book/books) about programming? A: Yes, we do. What kind of 3 (book/books) are you looking for? B: I need a 4 (beginner/advanced) 5 (book/books) on Java.答案： 1. find 2. books 3. books 4. beginner 5. book2.Listen to the passage and choose the correct answer.The speaker is talking about (A/B/C). A. the importance of study B. the importance of working hard C. the importance of time management 答案：C第二单元1.Listen to the conversation and fill in the blanks.A: Excuse me, what are the 1 (prices/costs) of the video games in this store? B: Most of them are between $50 and $70. But some of the 2 (new/old) ones are on 3 (sale/discount) now. A: Really? Can you show me some 4 (examples/examples of) them? B: Sure, follow me. They are on that 5 (shelf/shelves).答案： 1. prices 2. old 3. sale 4. examples 5. shelf2.Listen to the passage and judge the statement.The speaker thinks having a nice hrstyle is very important in our society. True / False / Not mentioned答案：False第三单元1.Listen to the conversation and fill in the blanks.A: Are you ready to order? B: Yes, I’ll have the 1 (steak/seafood) 2 (with/without) sauce, and a 3 (glass/cup) of red wine, please. A: Very good. Would you like to have any 4 (appetizers/desserts)? B: No, thank you. I’m 5 (full/hungry) already.答案： 1. steak 2. with 3. glass 4. appetizers 5. full2.Listen to the passage and complete the sentence.The speaker th inks it’s important to (take care of our environment / make more money / travel abroad).答案：Take care of our environment结束语以上仅是本书部分练习题及答案，希望对大家巩固学习《听力教程》第四册有所帮助。
英语听力教程4答案
Unit 1 Shopping and Banking OnlinePart 1 Getting readyB: drop shopping mouse feet retailingstreet get done third-party online30％mails Britain gift-buying 50％net periodC: Major points Details1. the site2。
merchant Addresses/phone number/call up3. Strict safety measures4.Part 2 Net shopping under fireA. delivery deliverydelivery chargespersonal information 87%returning goods 47%order 35% dispatch 87％money back twoB．Summary：convenience choice obstacles complete trustbuild consumers' trust mature payment servicePart 3 Banking at homeA：Outline1. C：limited opening hours2。
Online banking servicesD：getting current information on productsF：e—mailing questions to the bank3.A：competing for customers4.A: having no computer at homeB：1. It is banking through the Internet.2. “Online banking” offers convenience which appeals to the kind of customer banks want tokeep。
致用英语(第二版)听力教程4 PPT课件U7
Pre-Listening
1 Script
S: What should I do with the display items? C: You can sell some of the display items. For those that you cannot sell here, you can find a transportation company to ship them back to your country. S: That sounds good. Which transportation company do you recommend? C: The organisers of the exhibition have already appointed a few transportation companies. Here are their telephone numbers. S: Thank you. I will call them in a moment.
A 2. What will Mr. Smith probably do with the display items? A. Sell some of them and ship the rest to his country. B. Give them to Miss Chen. C. Store them in the exhibition centre and come back to sell them next time. D. Sell them all.
Pre-Listening
1 Listen to the dialogues and answer the following questions.
致用英语第四册unit1答案
致用英语第四册unit1答案1、The three guests come from different _______. [单选题] *A. countryB. countrysC. countryesD. countries(正确答案)2、—Who came to your office today, Ms. Brown?—Sally came in. She hurt ______ in P. E. class. （）[单选题] *A. sheB. herC. hersD. herself(正确答案)3、They might have found a better hotel if they _________ a few more kilometers. [单选题]*A. droveB. would driveC. were to driveD. had driven(正确答案)4、37．It’s fun _________ a horse with your best friends on the grass. [单选题] *A．to ride (正确答案)B．ridingC．ridesD．ride5、There is _______ meat in the fridge.Lets go and buy some. [单选题] *A. little(正确答案)B. a littleC. fewD. a few6、18．Monica wants to be a _______. She is good at sports and she loves teaching others. [单选题] *A．coach(正确答案)B．secretaryC．architectD．waiter7、Tom didn’t _______ his exam again. It was a pity. [单选题] *A. failB. winC. pass(正确答案)D. beat8、96．Let's cross the street from school. There is a park ______ the school. [单选题] * A．far fromB．next toC．atD．opposite(正确答案)9、( ) They have_____ useful dictionary. They want to lend it___ us. [单选题] *A. an; forB. a; fromC. an; toD. a; to(正确答案)10、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly11、I always get ______ grades than he does, so maybe I should help him more.（）[单选题] *A. bestB. better(正确答案)C. goodD. well12、____ is standing at the corner of the street. [单选题] *A. A policeB. The policeC. PoliceD. A policeman(正确答案)13、We had a party last month, and it was a lot of fun, so let's have _____ one this month. [单选题] *A.otherB.the otherC.moreD.another(正确答案)14、74．In England people drive________. [单选题] *A．on the left(正确答案)B．in the leftC．on leftD．in left15、—______ is the concert ticket?—It’s only 160 yuan.（）[单选题] *A. How manyB How much(正确答案)C. How oftenD. How long16、It took a long time to _______ Tom to go shopping with me. [单选题] *A. speakB. tellC. persuade(正确答案)D. talk17、Was（）that I saw last night at the concert? [单选题] *A. it you(正确答案)B. not youC. youD. that yourself18、Reading（）the lines, I dare say that the government are more worried than they admitted. [单选题] *A. behindB. between(正确答案)C. alongD. among19、Seldom _____ in such a rude way. [单选题] *A.we have been treatedB. we have treatedC. have we been treated(正确答案)D. have treated20、______! It’s not the end of the world. Let’s try it again.（）[单选题] *A. Put upB. Set upC. Cheer up(正确答案)D. Pick up21、Can you give her some ______ ? [单选题] *A. advice(正确答案)B. suggestionC. advicesD. suggest22、The bookshop is far away. You’d better _______. [单选题] *A. by the busB. by busC. take busD. take?the bus(正确答案)23、Is there going to ______ a football match in the stadium next month?（）[单选题] *A. beingB. haveC. be(正确答案)D. having24、—Is this ______ football, boy? —No, it is not ______.（）[单选题] *A. yours; myB. your; mine(正确答案)C. your; meD. yours; mine25、How _______ Grace grows! She’s almost as tall as her mother now. [单选题] *A. cuteB. strongC. fast(正确答案)D. clever26、The classmates can' t（）Alice from her twin sister. [单选题] *A. speakB. tell(正确答案)C. talkD. say27、John Smith is _______ of the three young men. [单选题] *A. strongB. strongerC. the strongerD. the strongest(正确答案)28、—Would you like some milk?—Yes, just _____, please. [单选题] *A. a little(正确答案)B. littleC. a fewD. few29、（）, it would be much more sensible to do it later instead of finishing it now. [单选题] *A. FinallyB. MildlyC. Actually(正确答案)D. Successfully30、What’s the price and what sort of _______ do you offer? [单选题] *A. advantageB. accountC. displayD. discount(正确答案)。
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2 Core listening.
Task1
Key:
import andexport activities
international trade payment
the major subordinate
determine thedeliveryterms
advance transportation
Unit One
Title:Business
I.Listening Practice
1Pre-listening.
Key：
1.agreemnent2.disagreement 3.amusement 4.surprise 5.interested 6.don’t know something 7.meet someone for the first time 8. say hello or goodbye
7. number them or mark each point asseparateto keep the overview.
8. it will lose its function when you really need it.
9. your message will come across as slightly aggressive if you flag it as“high priority”.
UnitThree
Title:International Trade
I. Listening Practice
1 Pre-listening.
Key：
Colombia: coffee beans and coffee
Brazil: coffee beans and coffee
America: wheat
Practical Listening
Listen to thepassageand complete theblanks.
Market leader
marketchallenger
market follower
marketniches
monopoly
oligopoly
cartel
dominant-firm oligopoly
II Fun Listening
Task 1.
1.trade gold
2.master
3.service
4.mine of gold
5.cheapest
6.best sport
7.knowledge acquired
Task 2.
No matter cry in the morn lose control in my heart in the winds play a part
variations
segments
flavours
Task 4
Key:
Product:What to sell
Price:What prices to charge
Place:How it will be distributed and where people will bur it
Promotion:How the product will be supported with advertising, special activities, etc.
Finance department: financial management Accounting
Task 2
Key:
1.F2.T3.T4.F
Task 3
Key:
companies
lines
stages
profitability
evolution
pursuing
objective
lengthen
40% 33% 17% 10%
9% 18% 44% 29%
IIFun Listening
Task 1.
1. show business
2. experience millionaires
3.planning to fail
4.Define your business goal
5.messure of success tough problems
Practical Listening
Listen to the passage andanswer the following questions.
Key:
1.Within theUK, the methods of transfer usually used are cheque or credit transfer, with inter-bank settlement effected through the clearing houses.
Human resources department: Recruitment and personnel training
Production department:Production control purchasing ManufacturingQuality controlEngineering support
Key:
1.Paste these into your message when you need theuick response.
3. annoy customers and even bring down their email system.
Task 2.
Supposed out of sight loneliness confess sign breathe blinded planned
UnitTwo
Title:Marketing
I. Listening Practice
1 Pre-listening.
Key：
1.attend
2.before hand
3.You can never ask a person’s salary, prpperty, financial situation and social security number, no matter how long you have known him/her.
4.If youwantto know where a person was born, you can ask”where are you originally from”instead of“where are you from”.
3.agenda
4.minutes
5.signing
6.apologies
7.aproves
8.previous
9.items
10.included
11.consensus
12.even
13.casting
14. proxy
15.quorum
2 Core listening.
Task1
Key:
Marketing department:Sales Sales promotion Advertising
Trouble is a foe he always seems to grow he knows what I know ease on down the road don’t be alarmed in a sucker the way he makes me feel make him leave
multinationalcorporations
Task 2
Key:
1.F 2.F3.T 4.T 5.T
Task 3
Key:
1.A 2.C 3.D
Task 4
Key:
GroupE has one term only.:It is called adeparture term.
Group Fhasthree (shipment) terms:They areFree Carrier,Free Alongside ShipandFree on Board.
Core Listening
Task1
Key:
1.C 2.B
Task 2
Key:
1.C 2.A
Task 3
Key:
1.T 2. T 3. F 4. F 5. T
Task 4
Key:
1.A 2.A
Practical Listening
Listen to the passage and complete the chart.
2.Instructions are conveyed by mail or cabled payment order or by means of banker’s draft or international payment orders.
3.Because it is not aparticularlysafe orsensiblething.
II Fun Listening
Task 1.
1.safe from an attack
2.attainment of group goals
3.variousmarketfollowers
4.formallyorganized
Task 2.
Smallest sea hug memories stand by my side
Group C contains four shipment terms:They areCost and Freight,Cost,Insurance and Freight.
Group D include five terms:They areDelivered at Frontier,Delivered Ex Ship,Delivered Ex Quay,Delivered Duty Unpaid,andDelivered Duty Paid.