【2018最新】亚马逊道歉信-word范文模板 (3页)

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亚马逊道歉信

亚马逊道歉信【1】

Hello from Amazon.ca

I completely understand your concern in this regard.Please accept our sincere apologies for this listing on our website.

Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.

This being the reason, I’ve forwarded the information regarding this listing to the appropriate people internally to investigate further and to take appropriate actions to remove Suicide T-shirts related items from our website as soon as possible.

We realize this incident reflects negatively upon Amazon.ca

and the feedback you've provided has been passed on to the relevant people.

We do want to make sure that our site is safe and convenient for all buyers, and for that reason there are rules governing the listing of certain items.

Since I've forwarded this to the appropriate department I can assure you that soon we will remove this item from our website.

In addition to a wide selection of items, one of our aims at Amazon.ca is to provide a convenient and efficient service; in this case, we have not met that standard, please accept my sincere apologies.

I'm very sorry about all of this. I hope you'll consider this an isolated incident and give us another chance in the future. Thanks for your patience and understanding. Thanks for giving us time to find the best solution.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Best regards,

Kumaresh R.

亚马逊道歉信由来【2】

近日，一名来自加拿大卡尔加里的女孩Maggie Harder在网上购物的时候，看到几件写着对自杀带有鼓励、嘲讽意味口号的T恤在亚马逊(amazon.ca)出售。

一件T恤上标注着：“旁观自杀(Suicide Watch)”;一件T恤上写着“自

杀使我们的生活变得更轻松(Suicide makes our lives so much easier)”;还有一件标注着“得了抑郁症?(got depression?)”。

于是她坐不住了，在网上发起了联名上书，并发邮件给亚马逊，要求亚马

逊立即下架这些带有歧义的T恤。截至上个星期五，一共筹得23，000个签名。

一些支持者告诉Maggie，他们过去曾多次在亚马逊上与商家协商并取得

商家同意下架某些带有“争议”的物品，实际效果甚微，那些商品至今仍然招

摇过市。

印象当中亚马逊客服遇到投诉总是那句话：“您的意见已经收到，稍后会

给您答复。”(稍后由多后，永远有多远?)，但是这次他们却以最快地速度回复了Maggie.