Person-to-person call1

Never Vs. Always
Always introduce the department and yourself and extend appropriate hospitality greeting “Good morning” or “Good afternoon”. 总是介绍你所在部门和你自己并运用适当热情的问候语如“早上好” 或 “下午好”。 Always speak English and speak slowly. 总是用英语接电话并讲得慢一些。
常用电话英语-结束通话
• • • • • • • • Is there anything else I can help? You're welcome It's my pleasure Don't mention it. That's all right. No trouble at all . Have a nice weekend! Thank you for calling. Goodbye!
听对话回答以下问题
• 1.which the country are the guest calling? • 2.The guest select what kind of calling ?
对话
• Farrar : I’d like to make an international call. • Operator ：Certainly，sir. Which country are you calling? • Farrar : Switzerland. • Operator ：A person-to-person or a station call , sir? • Farrar : person-to-person • Operator ：Could you tell me the party’s full name and telephone number please?
• Sorry, would you mind holding for one minute? • Could you please hold on for a while? • Sorry to have kept you waiting? • Hang on a second, please.
常用电话英语-对于不能立即解决的 问题
• Farrar : Yes, it’s Nancy and the number is Lausanne 49680 Operator ：Nancy at Lausanne49680. • Farrar : That’s right. • Operator ：May I have your name and room number , please? • Farrar : Yes, it’s Farrar and I’m in Room 834. • Operator ：Mr. Farrar in Room 834. • Farrar : That’s right. • Operator ：Could you hand up , please and we will call you back? • Farrar: OK.
转接电话
告诉对方你要转电话 （以及原因） • 请稍等，XX先生 / 小姐，我为你转接至 • （部门 / 姓名），分机XXXX， • One moment please, I will connect you to • (Department / Name), extension XXXX.
Βιβλιοθήκη Baidu
电话转接后，在接通前，需告知接电话的同 事： — 来电者姓名 — 所需帮助 Lili，我是前台的Allen，线上是通用公司的 李先生，他想预订会场。
常用电话英语-接电话
Welcome to FocalPrice telephone service center. This is Shirley. May I help you? What can I do for you？ Is there anything we can help?
八 常用电话英语-让客户等候
Always have a pen and paper (note pad) near the telephone. 总是在电话旁放一支笔和纸张(草写本)。 Always take a message if it’s necessary. 总是记下客人的留言，如果必要的话。 Always give your full attention to the caller, do not try to do two things at the same time. 总是专心地接电话，不要边接电话边做别的事情
Person-to-person call
叫人服务
叫人电话（Person-to-person call）：
经由国际接线生，与指定姓名的接听 者通话。当指定的接听者不在，或者 是尚未联系到的时候，电话不计费。 但是，这种电话单位时间的通话费率 较高。
新词释放
• • • • • • • Person-to-person call 叫人电话 Collect 对方付费的 Hang up 挂断 Full name 全名 Switzerland 瑞士 Collect call 受付电话 operator 总机，接线员
经典句型
• 1.i’d like to make a person-to-person collect call. • 我要打一个受话人付费的电话。 • 2.what number do you want to call? • 您要打的号码是多少？
• 3. what’s the party’s name? • 你要叫的人的名字？ • 4.A person-to-person or a station call? • 叫人电话还是叫号电话？
• I’m afraid I can not hear you. Would you please change another phone, or send us e-mail to customerservice@focalprice.com . • Sorry, I can't hear you very well. • I'm having trouble hearing you.
• Would you please call back in xx minutes later? • Can you please leave us your e-mail address? We’ll reply you via email in XX minutes?
常用电话英语-遇到对方无应答
Never Vs. Always
Never allow the phone to ring more than 3 times. 永远不要允许电话铃声响三遍以上。 Never allow two conversations at the same time. 永远不要同时进行两种对话（接电话时与别人谈话）。 Never eat or drink and answer the phone. 永远不要接电话时吃东西或喝饮料。 Never put down the telephone receiver heavily. 永远不要大力放下话筒。 Never leave the receiver uncovered as the caller will hear you speaking. Put Caller on Hold. 永远不要说与对方无关的话时不捂住话筒。