商务英语听说教程下unit8Insurance

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商务英语保险类

Insurance保险Part 1. The Introduction of InsuranceInsurance is a key issue in international trade. The transportation of goods from the seller to the buyer is generally over a long distance and it has to go through the procedure of transit, loading and unloading, storage, etc. These goods, both being imported and exported, are subject to damage or loss. So it is customary to insure the goods against risks of collision,leakage, pilferage, fire and storm, etc.The purpose of insurance is to provide compensation for those who suffer from loss or danger that may be icurred. Cargo insurance is now an indispensable part to the import and export practice. So it will make plain in a contract as to who will cover the insurance and bear the expenses.’买卖双方签订合同后,出口商备货装运;在货物到达买方之前,可能牵涉到的环节是：买房将包装、装运要求发给卖方；买方催促装运,要求卖方提前或准时装运；卖方发出装船通知；卖方通知买方投保等;不管是哪一种情况,一般在开头部分都会提及交易中的商品,再就具体情况提出自己的要求;If the goods are sold on CIF terms, the seller is responsible for the insuring and the premium, which is 110% of the insurance value against risks as per Ocean Marine Cargo Clauses of the People’s Insurance Company of China or other insurance companies. While the buyer should arrange the insurance and bear the covering expenses, as in FOB and CFR terms.在货物运输前,买方如果合同是以FOB或CFR为基础或卖方以CIF为基础必须对货物向保险公司投保;双方交换一贯的投保惯例;Insurance protection is available for different means of transportation, such as marine, land, and aviation as well as by post. Insurance clauses aredrawn up to cater for different kinds of commodities such as general cargo, refrigerated cargo, oil in bulk, live animals and poultry, and other goods.保险适用于各种交通运输渠道,比如海运,陆运,空运以及邮寄;所编写的保险条款是为满足不同货物的需求如普通货物,冷藏货物,大量的油产品,家禽以及其他货物;The premium rates are determined largely by competition but also greatly affected by the character of the merchandise insured, the geographical area in which the shipmentes are made, the classification of the vessels employed and the probable volume of the insurance. In principle, the premium rates vary with different destinations and routes and carrying periods of insurance.保险费用很大程度上是由各保险公司竞争决定的,但也受货物本身特性,运输过程的地理环境,船舶分类以及保险覆盖面等因素的影响;原则上,保险的费用等级由于不同的目的地,路线和投保期限而多种多样;In case of loss for damage, insurance investigator will be assigned to inspect the case. If after the examination, the claim turns out to be justifiable, the underwriter shall make payments to the consignee and get the right of subrogation. If the loss or damage to the goods is caused by the international act or fault of the insured, or raising from inherent vice or normal loss of the consignor, the insurance company is not liable to pay. In the last instance, the buyer should file a claim against the seller.万一发生了货物损坏,保险公司会派遣调查专员来检查事件始末;如果在检查之后,结论是公正的,保险公司会对受托者进行补偿并且获得代位偿清的权利;如果是由于国际因素、不确定因素、本身缺陷或者委托人本身正常的货损所造成的货物损失或货物坏损,保险公司不需赔偿;最终,应由买方向卖方提出赔偿申明;Part 2. 高频词汇Risks & Coverage 险别All risk 综合险All risk 一切险综合险War risk 战争险Fire insurance 火险Marine insurance 海险Additional risk 附加险Risk of leakage 渗漏险Hook damage 钩损险Risk of contamination 沾污险Rain fresh water damage 淡水雨淋险Risk of clashing & breakage 碰损破碎险Damage caused by sweating and/or heating 受潮受热险With particular average水渍险基本险Loss and/or damage caused by breakage of packing 包装破裂险Terms of insurance 保险术语Insurance 保险费Underwriter 保险商,保险承运人Insurance company 保险公司Insurer 保险人Insurance broker 保险经纪人Insurance underwriter 保险承保人Insurance applicant 投保人The insured 受保人To cover insurance投保Insurance coverage 保险范围Insurance slip 投保单Insurance against risk 保险Insurance clause 保险条款Insurance instruction 投保通知Insurance conditios 保险条件Risk insured 承保险项Consignment 托运的货物Liability 责任Lodge a claim 提出索赔In question 目前的,正在考虑的Insurance certificate 保险凭证Open policy 预约保险单,开口保险单Combined certificate 联合凭证Endorsement 保险批单Part 3. 常用句型及信函1.我公司可以承担海洋运输的所有险别;We can cover all the risks of ocean transportation.2.保险将在货物从目的地港卸货以后到达仓库结束;Insurance will terminate when the goods are delivered to the warehouse after discharge at the port of the destination.3.一切险的承包范围比平安险宽;All risks have a broader coverage than FPA.4.我们通常按发票金额的110%来投保;We usually insure for 110% of the invoice value.5.除水渍险和战争险外,请再投保破碎险;Please cover insurance against breakage apart from WPA and War Risk.6.买方承诺负担保险费连同运费;Buyer will undertake to bear premium and freight.7.按照国际惯例,除非买方要求,我们通常不投保偷窃提货不着险;According to international practice, unless otherwise required by the buyer, we will not insure TPND.8.请贵公司立即将你们所使用的费率告知,我们在此预谢;Please inform us of your premium rate and we’d like to thank you in advance.9.保险由卖方根据海运货物保险条款投保;Insurance is covered by the seller under Ocean Cargo Clause.10.如果投保附加险,附加费用由买方承担;If additional risks is insured, extra premium will be borne by the buyer.Dear Miss Liao,Re: 150 pieces Tea setsWith reference to the order for 150 pieces Tea sets, we have opened through the Bank of China, New York, confirmed, irrevocable L/C for US$2900, valid till July 20.It is your usual practice to insure the goods against FPA for only 10% above invoice value. But owing to the special feat ure of our goods. We’d like to have the fragile goods insured against FPA and Breakage for 150% of the invoice value for this transaction. The extra premium wii be for our account.We shall be grateful if you will arrange insurance as requested and let us have your information as soon as the goods are delivered.Yourssincerely,Jack Smith。

商务英语听说教程下unit1 Customer Service

*
Pre-listening Listening
Part A Part B
Further Practice Activities
*Pre-listening
good attitude after sales refund
replacement
customer service
satisfactory
I’ll see what I can do.
Refunds are allowed.
Apology
I’ m sorry, there certainly seems to be a mistake.
I’ m terribly sorry about the misunderstanding.
Please accept my apology on behalf of the hotel.
Requiring customer service
Can I get refunds?
I’d like a refund, please.
I’d be grateful if you would replace…immediately.
Providing customer service
How may I help you today?
you. Could you please tell me the reason why you want to
return it? Is there any problem with our product or service ?
C:No,no.It was just the wrong size.
8.customize (v.) 9.end user (n.) 10.scout for

商务英语口语之保险

商务英语口语之保险下面是关于保险的商务英语口语内容，希望对大家有所帮助，欢迎阅读。

1. Please insure for us these products at invoice value plus 10% ( at 110% of the invoice value).请给我们这批货物在发票金额上加10%的保险(即发票金额为110%)2.We’d like to cover our ordered goods against WPA for 120% of the invoice value according to our usual practice.我们要求根据实际对我们订购的货物按发票金额120%投保水渍险3.Please hold us covered for the cargo listed on the attached sheet.请保留附件表所列出的货物4.For this consignment, we shall cover WPA and risk of breakage for 110% of the invoice value.对这批货，我们要按发票金额110%投保破损险5.Our company will insure against all risks for 110% of the invoice value.我们公司要按发票金额110%投保6.Please insure the electric fans at 120% of the invoice value.请按合同金额120%对电扇投保7.The machines are to be unsured against all risks.机器不确定所有风险8.We only cover FPA and war risk.我们仅保平安险和战争险9.There are not delicate goods that can be damaged on the voyage .FPA will be good enough.航行中不是精致的货物不易受损，所以平安险就足够了10.Our goods are very valuable , so I want insure against all risks.我们的货物非常贵重，所以我要保所有险11.We’d like to get a policy for total loss only for these goods.我们只对这批货所有损失做个方案12.I’d like to get a AR insurance policy. That way , we will be covered for any kind of loss or damage.我想获得AR保险条例，也就是说我们要涉及各种丢失或损失13.I’m afraid that WPA coverage is too narrow for a shipment of this nature. Please extend the coverage to include TPND.恐怕这种运输条件仅有水渍险范围太窄，请另加盗窃和提货不着险14.Would you insure our goods to be shipped from Shanghai to Lisbon next month?你对我们下月从上海到里斯本的货物投保了吗15.Can you cover our goods against breakage?你能保证我们的货物免于破损吗16.We should be glad if you would provide cover of $390,000 on computers, in transit from Tokyo to Beijing.如果你能提供我们从东京到北京的计算机390,000美金的保险，我们将非常高兴17.Please insure us against all risks $300,000 value of 5,000 sets of “ Butterfly” sewing machines, sailing for New York.请给我们到纽约的5,000套“蝴蝶”牌缝纫机按300,000美金投保一切险18.Please insure for me against all risks 200 pieces of high-quality furniture valued $20,000.请为我们就200套高质量家具按20,000美金投一切险19.We wishes to insure against all risks for the sum of $1,500 on 3 cases glassware.我们希望能为3箱玻璃按1,500美金金额投保一切险20.We shall shortly be making regular shipments of leather goods to Canada, and shall be glad if you will issue an all risks marine insurance policy for $70,000 to cover these shipments.我们将不久出口皮革品到加拿大，若为这批货按70,000美金投保海运一切险将使我们非常高兴21.Please give us the policy rates for FPA coverage and for WPA coverage.请给我们关于平安险和水渍险的投保率方案22.We require the current insurance rates for land transportation.我们需要陆地运输的当前投保率23.I have some glassware to be ship to Hongkong. What risks should I cover?我有货要运到香港，我要保什么险24.What is the insurance premium for these goods ?这些货要多少保险费25.We need to send a shipment to England. We want to find out about your marine insurance.我们有船到英国，我们想知道你们的海运险26.Please let us know the premium of breakage.请告诉我们破损险的保险费27.What kind of insurance do you usually provide ?你们通常提供哪一种保险28.What kind of insurance can you suggest for these goods? We don’t want to take the risk of losing money because of under unsurance.请建议一下这些货要哪种保险，我们不愿有因未投保而受损失的风险29.I have a batch of glassware to be shipped in the fourth quarter, but I don’t know what risks should be covered. I would like to know some details and your advice of course will be highly appreciated.我有一批眼镜要在第四季度装运，但我不知道要保什么险，告诉我一些保险细节将不胜感谢30.If we insure against free particular average, can you compensate us for all the losses if the ship sinks or bums, or get stuck?如果我们投保平安险，在船只沉没、遗失或角礁情况下你们能否赔偿我们所有损失。

英语外教班商务口语保险insurance

英语外教班，商务口语保险InsuranceBrief Introduction在国际贸易中，货物从卖方到达买方，通常要经过长途的运输、装卸和存储等过程。

在此过程中，货物常常会遇到许多风险。

为了保障货物遭受损失时能得到一定的补偿，买方或卖方应在货物装船后向保险公司投保货物运输险。

对外贸易的运输保险是指：被保险人（出口人或进口人）对一批或若干批货物向保险人按一定金额投保一定的险别，并交纳保险费；保险人承保后，如果所保货物在运输过程中发生约定范围内的损失，应按照所出具的保险单的规定给予被保险人经济上的补偿。

投保时，通常选择平安险（F.P.A.），水渍险（W.A.或W.P.A. ）或一切险（A.R.）三种基本险别中的一种，然后，加保其他必要的特殊附加险别。

Basic Expressions1. We have covered insurance on 1，000 cases of beer for 110% of the invoice value against all risks.我们已将一千箱啤酒按发票金额的百分之一百一十投保一切险。

2. If you desire us to insure against a special risk，an extra premium will have to be charged.如你想投保特殊险别，将向你收取额外保费。

3. This risk is coverable at a premium of 0.25%.该险别的保险费是百分之零点二五。

4. The insurance company insures this risk with 5% franchise.保险公司保这种险有百分之五的免赔额。

5. After loading the goods on board the ship，you must go to the insurance company to have them insured.货船装船后，你必须找保险公司为货物投保。

商务英语II(UNIT8)

Business English Certificate
40Write a 40-50 word memo
To: From: Re:
All staff Roger Hargreaves Expenses
May I remind all staff that you need to include recபைடு நூலகம்ipts with all expenses claims. Claims will not be accepted without receipts. Expenses are now all paid by cheque rather than in cash and it will take approximately two weeks to process each claim. Thank you.
Vocabulary
Expenses amount to authorise business trip to claim/ claim back (expenses) claimant to come to ($125) to fill in (a form) to incur (expenses) line manager to make a (false) claim on business to process (a claim) random check receipt to reimburse small print
Business English Certificate
Insurance
2.1 General Liability Insurance责任保险(指保险公司负责被保险人依法对他人承担赔偿责任的保险(excluding auto) 2.2 Business Insurance for Private Automobiles 2.3 Rented Automobile 2.4 Travel and Extended Health

新视野商务英语视听说(下)：第四版教学课件U8

the quality is not the same as the samples send the whole lot back 0181-993 421 5:30
Script
Follow-up Practice 1. Listen to five short conversations, and decide which are appropriate responses to claims and which are not.
Fill in the blanks with the words given in the box.
claim documents
damaged payment
settlement ownership
invoice
Task 1 Listen to the sentences and fill in the following blanks.
Job Interviews
UNIT 8 CONTENTS
Warm-up Part I
Language Focus A Part III
Language Focus B Part V
Business Culture Part VII
Part II Listening Practice Part IV Video 1 Part VI Video 2
call me back
order
breakage
30%
withholding payment
Script
2. Listen to the second message and complete the main information in this message.

商务英语听说教程下unit9Disputes and Claim-PPT课件

* Listening
Part A - Task 1 Conversation
A:Mr.Smith,I have to make a complaint to you for the delay of the goods. B:I’m sorry to hear that. What’s the matter? A:The goods arrived two weeks later than the time stipulated in the contract .You know what? We lost a wonderful opportunity of sales because of it! B:That’s so unfortunate! How can that be? A:This is just what I want to ask and complain. B:I apologize for the inconvenience that the delay has caused you. But I think the shipping company must be responsible for the delay. A:Anyway,our contract is based on DEQ term, which means that you should bear all the risks regarding the goods until they are placed at the port of destination on time. Therefore, we have to ask you to make us allowance corresponding to our lversation

商务英语听说下册（参考答案）高等教育出版社

商务英语听说下册（参考答案）⾼等教育出版社Unit OnePart I Lead-i n1. 1) An inquiry is a request for in formati on.2) The importer usually inquires the exporter for information or an offer for the goods he wishes tobuy.2. A quotation is merely a notice of the price of certain goods at which the seller is willing to sell.3.1) B 2) C 3) APart II Liste ning & Speaki ng 1I Liste ning1. Liste n to the passage and fill in the bla nks.customers; a n ewly established firm; bus in ess relati ons; all the n ecessary in formati on; a new customer; cha nn elsa. banksb. Chamber of Commercee. bus in ess houseg. trade directoryi. market in vestigati onj. trade fairs and exhibiti ons2. Listen to the passage and fill in the missing information.the Commercial Councilor ' s offeoding exporter; a good market in our country; price; terms of payme nt3. Liste n to the dialogue and an swer the follow ing questi ons.1) Who is calling the manager of the exporting department?Joh n Smith from the Carter Tradi ng Compa ny.2) Why does he call the man ager of the export ing departme nt?He thinks that there might be some opport un ities betwee n the two compa ni es.3) What does he ask the man ager of the export ing departme nt to do?He asks the man ager of the export ing departme nt to send him brochures and illustratedcatalogues.4. Liste n to the passage and complete the no tes.1) teleph one, fax, or e-mail; the type of goods you are enq uiri ng about; give a lot of in formatio nabout yourself; any particular items you are in terested in2) specific and state exactly what you want; samples or patter ns; in vited to visit a showroom3) a prompt reply would be appreciated; a regular customer; quote competitive terms and offercon cessi onsPart III Liste ning & Speaki ng 2I Liste ning1. Liste n to two passages and complete the no tes.1) an action un dertake n by buyers; to acquire product details; the prices of goods; the termsof payme nt; un der what con diti ons the deal can be made; prompt, defi nite and helpful2) you should decide exactly what you want before you write; would be at a total loss to respond;without knowing your company's needs; should narrow down the type your compa ny would con sider; 3,000 copies a mon th; 25 copies at any one time; what you are look ing for; you motivate her resp onse2. Listen to a letter off inquiry and fill in the missing information.your inquiry of May 20; quoted; a range of desig ns and colors; in your market; catalogue; might be of in terest to youII In terpret ing(1)A: We're thinking of placi ng an order for Chin ese tea with you.B: Which would you prefer, black or gree n tea?A: Both are very popular in my coun try. Could I have a look at your samples?B: Sure. This is Oolong Tea from Fujian and Longjing Tea from the West Lake , …A: They are really very good in color and flavor. No wonder your tea has been wellreceived by so many people. Could you give me some in dicati on of your price?B: Here is our price list. All the prices on the list are subject to our final con firmati on.(2)A: Good morning, sir.B: Good morning. I ' veeen your catalogue and I ' rinterested in your Flying Pigeon Bicycle. I thi nk this type of bicycle will have a ready market i n Can ada. This is a list of my requireme nts.Could you quote us your lowest price CIF Van couver?A: We gen erally quote on a FOB. basis. Just a mome nt. I ' ll work it out for you.(3)A: Hello!B: Hello! I ' ve seen your catalogue and I ' m interested in some of your products.A: You chose well. These products are selling well in your neighborhood. I believe they will have a ready market at your end. B: Could I have a look at your samples?A: Sure. Here you are.B: I ' m verpleased with your products. I ' m considering placing anasrtteig as your terms and con diti ons are acceptable. A: Here is our price list. These products are in great dema nd at prese nt. So place your order early if at all possible.Part IV Suppleme ntary Readi ng1. A sales enquiry can be gen erated in a nu mber of ways. It can be a phone call, a letter, callfor ten der, fax or e-mail, or it may be as a result of con tact by a represe ntative through youradvertis ing, or direct marketi ng.2. Sales enquiries can be divided into active enquiries and passive enquiries.3. To take the active role.4. 1) Decide whether we can do what is required, and also whether we should do it.2) Produce an estimate or price accurately and quickly.3) Have a process for keep ing the customer in formed at various stages of the process.4) H ave a well-defined system of authorization, that does not impede progress, but does en sure decisi ons are made by the right people.5. Gen erally the steps are estimat ing, pric ing, and proposal.Unit TwoPart I Lead-i n1. Match the following currencies with their abbreviationsAustralia n Dollar AUDCan adia n Dollar CADHong Kong Dollar HKDNew Zeala nd Dollar NZDU.S. Dollar USDSwiss Franc SFrEuro Dollar EURGreat Brita in Pound GBPJapa nese Yen JPYSin gapore Dollar SGDRenminbi RMB2. Match the In coterms with their Chin ese equivale nts.CFR ( Cost and Freight)CIF ( Cost, In sura nee and Freight)CIP ( Carriage and In sura nce Paid To)CPT ( Carriage Paid To)DAF ( Delivered at Fron tier)DDP ( Delivered Duty Paid)DDU ( Delivered Duty Un paid)DES ( Delivered Ex-Ship)DEQ ( Delivered Ex-Quay)EXW ( Ex-Works)FAS ( Free Alo ngside Ship)FCA ( Free Carrier)FOB ( Free on Board)3. Open 成本加运费成本,保险费加运费运费和保险费付⾄运费付⾄边境交货完税后交货未完税交货⽬的港船上交货⽬的港码头交货⼯⼚交货船边交货货交承运⼈船上交货4. Open2. Liste n to the passage and fill in the miss ing words or expressi ons.1) offer; goods; a firm offer; non-firm offer; quality or specificati ons; details of prices; terms of payment; packing; buyer; counter offer; offercounter offercounter-counter-offer2) export ing; reve nue; Appropriate prici ng; establish all releva nt market data; a particular market area; adjust prices; supply and dema nd; rising or falli ng; profit margin; The quality and qua ntity of the products; fluctuati ons 3. Liste n to the passage and complete the no tes.quotes a price; taxes; gross prices; net prices; legally binding; when prices tend to fluctuate; are subject to change; hold the goods for a certain time; to protect their reputation; discounts; a trade disco unt; a qua ntity disco unt; a cash disco unt; a loyalty disco untPart III Liste ning & Speaki ng 2 I Liste ning1. Listen and fill in the missing information.A. 100 cases; 5 kilograms per case; at USD25; CFR Europea n main ports; September, 2002;five days.B. 50,000 tons; USD 225;C. 200 kilograms; USD 120; FOB Sha nghai.D. subject to our final con firmatio n; 8111 Pure Silk Fabrics; 382913-AB; 50,000 yards; inwooden cases; USD3.7 per yard CIF London; To be made in three equal monthly in stallme nts; March 23, 2002; to be ope ned 30 days before the time of shipme nt;E. letter; reply; Ju ne 1; offer; 80 metric to ns; 2002 Crop; USD765 per metric ton; June; tran sshipme nt; terms and con diti ons; in sura nee; 130%Part II Liste ning & Practice 1 I 1. 1) Liste ningListe n and write dow n the follow ing quotati ons. AUD 100 per doze nEXW Gua ngzhou per kilogram FCA Guan gzhouper set FOB Shan ghaiper un it FAS Sha nghai per piece CFR Hong Kong per metric ton CIF Sin gaporeper set CPT Geneva per kilogram CIP Gen evaper set Delivered at Sino-Mon golia n fron tier per piece DES Marseilles per unit DEQ Londonper metric ton Delivered at 5 Maple Road, Bonn, Duty Paid⑵⑶⑷⑹⑺(8) (9) (10)(11) (12) (13) CAD 200 EUR 137 JPY 597 HKD 167 SGD 463USD 800 CHF 2,629 USD 325 EUR 317GBP 500EUR 386EUR 1,000 per metric ton Delivered at Maple Road, Bonn, Duty Un paid2. Liste n to three paragraphs and fill in the bla nks1) coun ter-offer; offer; sellers; con sider2) buyers; bid; price; commodity; made3) an in termediary; the mon ey; 2% of commissi on; price reducti on; special disco unt ”； promoti ng and expanding sales; excluded from the export price.II In terpret ing(1)A: Here is our offer for 1,000 cases of jasm ine tea.B: Well, your price is too high to accept. It ' ll be veryndaRciatrfoisalEtDA: You must be aware that the price of jasm ine tea has bee n in creas ing.B: But Viet namese suppliers give a lower price.A: Every one in the trade knows that our jasm ine tea is far more superior.B: I don' deny the quality of your jasmine tea. But competition is keen. Manysuppliers are in fact cutt ing their prices trying to get a larger market share.A: So far, our product can han dle the competiti on well. We 've had many orders and moreare coming. It just shows that our product is competitive and our price is attractive.⑵A: Here is our price list. All the prices in the list are subject to our final con firmatio n.B: By the way, do you allow any commissi on?A: Well, our prices are quoted on an FOB net basis. As a rule, we don' allow any commissi on.B: But you know, we' rea commissi oned age nt. We do bus in ess on a commissi on basis. Commissi on tran sact ions will surely help to push the sale of your products.A: Yet your order is really not large eno ugh.B: What qua ntity would you con sider to be a large shipme nt?A: USD 500,000 or over.B: Wow, really substa ntial. Well, Mr. Chen, this is our first tran sact ion. Can you be more flexible and offer us more favorable terms? It might be possible for us to establish a Ion g-term relatio nship.A: O.K. We would grant you a 3% commissio n if you place an order of USD 400,000.B: We appreciate your concession very much. However, we can usually get a 5%commissi on from our Europea n suppliers.A: Mr. Gree n, our price itself is already favorable. It is for our future bus in ess that we makethis exceptio n. This is the best we can do.B: All right, we ' ll have to accept it.(3)A: Mr. Wright, here is our offer for 5,000 metric tons of grade A red beans, USD175 per metric ton, CIFC 5% Rotterdam.B: Your price is on the high side, Mr. Cha ng. It ' im possible for us to con clude any tran sact ions at this price.A: I don ' t know why you think so. Frankly speaking, we wouldn ou su'h taqUote y price if you were not our regular customer.I bet you can ' t get such a favorable pricefrom other suppliers.B: We got an offer from a Thaila nd supplier yesterday. Their price is 3% lower.A: You must take the quality of our red bea ns into con siderati on. Every one in this trade iswell aware that the Chinese Grade A red bean is of superior quality. So the price of grade A commodities ofcourse must be higher tha n those of in ferior quality. Besides, there is a strong dema nd for Grade A red beans. A lot of orders are pouri ng in from all over the world. Most of the importers think that our offer is reas onable. I believe you'll make profits buying at this price.⑷A: Your price is 5% higher tha n that of the last tran sacti on.B: You know product ion cost has in creased a great deal recen tly. We also n eed to con sider upward trends whe n we fix the price.A: But it will be very difficult for us to persuade our clients to buy at such a price. You'll have to reduce your price by 5%.B: Your counter-offer is far beyond my reach. We can ' t stand such a big cut.A: We make this coun ter-offer based on the offers from other suppliers. We made inq uiriesto some suppliers at the same time and found that your price is higher than the other suppliers.B: Could we just put this problem aside? Could you give me an idea of the size of your order first?A: It will largely depe nd on the price you offer. If you could make a 5% reduct ion, we would place an order of 100,000 pieces.B: All right. Shall we move together? We reduce the price by 3% on the con diti on thatyou in crease your order to 200,000 pieces. This is our rock-bottom price.A: O.K. Let ' s call it a deal.Part IV Suppleme ntary Read ing1. Pricing should be postponed until all of the other aspects of the transaction have been discussed.2. By presenting a more comprehensive negotiating package in a well planned andorga ni zed manner.3. The exporter should react positively by initiating discussions on non-price questions,in stead of immediately offeri ng price con cessi ons or tak ing a defe nsive attitude.4. The importer may press the exporter to make a concession on quantity discounts, disco unts for repeat ordersand improved packagi ng and labeli ng (for the same price).5. The importer may object to the in itial price quoted.Unit ThreePart II Liste ning & Speak ingI Liste ning1. Liste n to the dialogue and an swer the follow ing questio ns.1) Pillowcases, Article No. 201.2) 2,000 pieces.3) No. Because pillowcases Article No. 201 are the best selling goods. They are sold out fast every year.4) She has to pay a higher price in order to get 2,000 pieces.2. Listen to a passage and fill in the missing information.quotation of Nov. 15; with samples; quality; prices; place a trial order; Ladies ' nylon pants 20,000 pcs; USD0.20/pc; USD4000.00; Bags; 500 pcs; USD1.00/pc; USD 500.00; a good market; place further and larger orders.3. Listen to a passage and decide whether the following statements are true or false.1) F 2) T 3) F 4) F 5) T 6) T 7) F 8) TPart III Liste ning & Speaki ng 2I Liste ning1. Listen to three dialogues and decide whether the following statements are true (T) or false (F).1) F 2) F 3) F 4) T 5) F 6) F 7) T 8) F 9) F 10) T2. Liste n to a passage and an swer the follow ing questi ons.1) To check that the products are available and to confirm the order with the customer.2) No.3) The stock con trol system.4) You send an in voice to the customer.3. Liste n to a passage and fill in the bla nks.1) in terest; to make enqu ires; place an order; publiciz ing and promot ing; clie nt; delivery; replaceme nts; after-sales service2) letters, faxes or e-mails; a formal order; a firm order; terms and conditions; the articlenu mber; the port of dest in ati on; the payme nt terms; execute the orderII In terpret ing(1)A: we ve received your inquiry, Mr. Smith. But we are sorry to tell you that the goods you inquired for are out of stock. You ' ll have to woni t hfor two mB: Two mon ths! It will be too long. Our customers are in urge nt n eed of the goods.A: There ' s nothing we can do. Our products have been well received for their high qualityand reas on able prices. So dema nds have ofte n bee n exceed ing supplies. Though we havetried to speed up product ion, we still can ' t th e encreas ing dema nds. So I ' d like torecomme nd to you the HRF-279.B: Our clients are familiar with GSB-112, but not HRF-279. How do I know that it will sell well in our market?A: Don' tworry. The HRF-279 has been selling well in Europe and in Southeast Asian countries.I ' m sure it will have a ready market at your end.B: I hope so.⑵(On the phone)A: We have received your sample and are very satisfied with it. WW ll be placing a trial order for 50,000 sets. The order form will reach you tomorrow.B: We re glad to accept your order. May I remind you that the sample should be added as part of the first shipme nt.A: No problem. When ever we place an order, we always ask for a sale by sample agreeme nt, so we can be sure of the quality of the product.B: Don' t worry. Our products are always as good as the samples we send.A:Thank you. If they sell well in our market, I can promise you that substantial orders will follow.(3)A: Hi.B: Hi. Nice to see you. How' s bus in ess?A: Not bad. How ' s everything?B: It is the off-seas on in my market, since spri ng festival has just passed. I found that yoursales of bicycles have been falling off lately, haven ' t they?A: That ' s because we have switchedcar accessories.B: Then, are you still han dli ng bicycles?A: I am, but not on a large scale. Are you thinking of plac ing an order for some bicycles?B: I ' m considering placingn order for 50,000 sets if your price is workable.Part IV Suppleme ntary Readi ng1. “ China ' s entry into the WTO is a historic event for China ' s opening and reform ”，strategic decision by the Chinese government faced with the situation of economicglobalizati on, and con forms with the target of China ' ope ning & reform and the con struct ion of a socialistic market econo mic system ” As a Ian dmark historicaldevelopment, China ' s entry into the WTO symbolizes a new phase of China ' s opening ar reform, and will have a significant and far-reaching impact on the economic and socialdevelopme nt of China in the new cen tury.2. According to WTO rules, all WTO members have the right to enjoy equal and justtreatme nt, and have the obligati on to observe the orga ni zati on ' s various regulati ons.3. The Chinese government has promised (1) to reduce the import tar肝of 5000 kinds ofgoods as of January 1 , 2002, bringing the overall tariff level down to 12% from 15.3%,with a reduct ion rate of up to 73%, (2) to elim in ate the quota lice nsing man ageme nt of foodstuffs, wool, cotton, acrylic fibers, polyester pellets, fertilizer, and some tires as of the 1st of January 2002. By January 1st of 2005, non-tariff measures for over 400 kinds of goods will also be elim in ated.4. The Chin ese gover nment should perform the obligati ons of Notificati on and Inquiry.5. China should “ makescientific analysis and comprehensive understanding of theadvantages and disadvantages, opportunities and challenges of entry into the WTO. When faced withadvantages, take opportunities and make positive use of them; with disadva ntages, work hard and strive to avoid risk ”. Unit FourPart I Lead-i n1. Match Colu mn A with Colu mn BRevocable L/C 可撤销信⽤证Irrevocable L/C 不可撤销信⽤证Sight L/C 即期信⽤证Usan ce/time L/C 远期信⽤证Docume ntary L/C 跟单信⽤证Clea n L/C 光票/⽆跟单信⽤证Stan dby L/C 备⽤/保证信⽤证Revo Iving L/C 循环信⽤证Red clause L/C 红条款信⽤证Reciprocal L/C 对开/互开信⽤证2. Open3. Below is a sample of irrevocable letter of credit which illustrates the various parts of a typical letter of credit.1. 1.2.3.2. No.3. within 21 days from B/L date4. Questi ons for reflect ion1) T/T 2) ope n accou nt 3) L/C 4) D/P 5) L/C 6) escrowPart II Liste ning & Speaki ng 1I Liste ning1. Liste n to a passage and fill in the bla nks.the letter of credit; reliable; safe; buyers; sellers; buyers; the ope ning bank; finance; collect ion; Documents against Payment; Documents against Acceptanee; expenses; procedures; a risk; actual payment; collecting; non-payment; shipping documents; D/P at sight; D/P after sight; immediate payme nt; D/P; make payme nt; 45; 90; the docume nts; pays; accepta nee; promise; the finan cial sta nding of the importer is sound; have convin ced; payme nt.2. Listen to the dialogue between the bank clerk and the customer and answer the following questi ons.1. To make an investigation of the financial position of the Malaysian Trading Company.2. Yes.3. RMB ￥ 898 in total.4. The results of the investigation of the financial standing of the Malaysian Trading Compa ny3. Liste n to a passage and decide whether the follow ing stateme nts are true (T) or false (F)1) F 2) T 3) T 4) F 5) F 6) T 7) T 8) F 9) F 10) TPart III Liste ning & Speaki ng 2I Liste ning1. Listen to a passage and fill in the missing information.export; irrevocable letter of credit; at sight; 30 days before shipment; the 15th day; documents against acceptanee; the payment method; through full discussion; our imports; payme nt by collect ion.2. Liste n to a dialogue and an swer the follow ing questi ons.A. To discount a time bill.B. A ninety-day bill for USD 9,876,000.C. Yes.D.3. Listen to a passage and decide whether the following statements are true (T) or false (F).1) T 2) F 3) F 4) T 5) TII In terpret ing(1)A: When should we open the L/C?B: The L/C must reach us one month before shipment. Since the goods are supplied from stock, you ' d better open the L/C as soon as possible, otherwise it may delay the shipme nt.A: If we open the L/C one month before shipment, it ' tie up our money. Would 15 days do?B: I ' m afraid not. It ' ll take us a lot of time to get the goods ready and book shipping space. You can ' t expect us to make delivery within 15 days.A: When are you going to ship the goods?B: The goods will be ready at the end of January. So if the L/C would reach us by January 1, we could deliver the goods in early February.A: Do you have any stipulations on the validity of the L/C?B: We gen erally require the L/C to remai n valid un til the fiftee nth day after shipme nt.A: Can we use Citi Bank as our ope ning bank?B: No problem at all.⑵A: I ' nChen Qiang of the Guangdong Silk Import & Export Corporation. 1 ' dke to talk to you regard ing your order No.123-456 with us.B: Is there anything wrong?A: Well, shipping space is all booked up. I ' mfraid we can ' deliver the goods on time. Could you exte nd the L/C un til the end of this mon th?B: No problem, but please try your best to solve the problem. The goods are seasonal commodities; we' ll have temeet the Christmas selli ng seas on.A: we ll try our best to ensure delivery in Mid -October.B: Thank you very much.A: You're welcome..A:(3 )So far we have already settled the problems of price, quality and quantity. Now what about the terms of payme nt?B: We only accept payment by irrevocable letter of credit payable against shipping documents.A: Could you be more flexible and accept D/A or D/P?B: I ' m afraid not.A: Frankly speaking, we have overstocked some other goods, and our floating funds areinsufficient. It ' ll tie up our money to open an L/C.B: I quite understand your position. But the problem is that the world economic situation isgoing downward and the financial market is fluctuating. We have to dobus in ess on an L/C basis so as to be guara nteed.A: Then could you accept 50% payme nt by L/C and the bala nee by D/P?B: Sorry, we are not in a position to do that, yet we could offer you more favorable terms ofdelivery in stead.Part IV Suppleme ntary Read ing1. An experie need export ing firm exte nds credit cautiously. It evaluates new customers with care and continuously monitors older accounts. Such a firm may wisely decide to deeline a customer ' s request for ope n acco untcredit if the risk is too great and propose in stead payme nt on delivery terms through a docume ntary sight draft or irrevocable con firmed letter of credit or even payment in advanee. On the other hand, for a fully creditworthycustomer, the experie need exporter may decide to allow a month or two to pay, perhaps even on ope n acco unt.2.1) Cash in adva nee;2) Docume ntary letter of credit;3) Docume ntary collecti on or draft;4) Open acco unt; and5) Other payme nt mecha ni sms, such as con sig nment sales.2. Drafts that are paid upon presentation are called sight drafts. Drafts that are to be paid at a later date, often afterthe buyer receives the goods, are called time drafts or date drafts.3. The exporter usually expects the buyer to pay the charges for the letter of credit, but some buyers may not agree tothis added cost. In such cases, the exporter must either absorb the costs of the letter of credit or risk losing that potential sale. Letters of credit for smaller amounts can be somewhat expe nsive since fees can be high relative to the sale.4. In a foreign transaction, an open account can be a convenient method of payment if the buyer is well established,has a long and favorable payme nt record, or has bee n thoroughly checked for creditworthi ness. With an ope n acco unt, the exporter simply bills the customer, who is expected to pay under agreed terms at a future date. Some of the largest firms abroad make purchases only on ope n acco unt.Exporters contemplating a sale on open account terms should thoroughly examine the political, economic, and commercial risks. They should also consult with their bankers if financing will be n eeded for the tran sact ion before issu ing a pro forma in voice to a buyer.Unit Five Pack ingI. Lead-i n1. Ope n2. Ope n3.1) gunny bags 2) foam plastic 3) keg 4) barrels5) crate 6) iron drums 7) paper bags 8) cart onsII. Liste ning & Speak ing 1I Liste ning1. Listen to the first part of a passage and fill in the blanks.damage free, dest in ati on, quality woode n, customized, mode of tran sportati on, certificatio n, vapor,2. Liste n to the sec ond part and complete the no tes.Cen trally located 5 miles land shipment, measured, location. loaded,end products, securi ng from theforklifts,overhead cranes,a cherry pickerand basic riggi ngIntern ati onalAirport; 5,500 30,000#tools, anassortme ntofsaws and drills, as well as a fullyhours a day, equipped mobile packing unit; on7 days a week.call 243. Liste n to a passage, and an swer the follow ing questi ons.1) To protect the commodity and keep it good in quality and in tact in qua ntity in the circulatio n process and to in crease the market value of the goods.2) Shipp ing pack ing is also called big pack ing or outer pack ing; the function of market ing pack ingis to protect the goods as well as to beautify and in troduce them.4. Liste n to the passage aga in, and complete the chart below.III Liste ning & Speak ing 2I. Liste ning1. Liste n to the ten sen ten ces and write them dow n.1) We are to use plastic wrappers for each shirt, so they are ready for window display.2) Please use no rmal export containers uni ess you receive special in struct ions from our age nts.3) The pack ing must be strong eno ugh to withsta nd rough han dli ng.4) As for the packing of the products, we ' d like to use crates.5) For this kind of product we export, each item is in dividually packed in plastic sheets.6) Every 24 pieces are packed in a paper cart on before shipp ing.7) This shipping mark indicates the total number of cases, the ordinal number of package andnu mber of the bill of lad ing.8) Pack ing charge is already in cluded in the price.9) Actually we keep mak ing improveme nts in our method of pack ing in order to meet the kee n competition in the world market.10) Each cart on is lined with waterproof paper, so the contents can ' t be spoiled by damp ness orrain.2. Liste n to the dialogue and an swer the follow ing questi ons.1) Each jar will be wrapped by tissue paper placi ng in its in dividual decorative cardboard. Thenwe pack the boxes in strong cardboard twelve to a cart on, separated from each other by corrugated paper dividers.2) They are fragile commodities.3) Details of weight, symbols of warnings and directions such as USE NO HOOK, STOWAWAY FROM HEA T, DONOT DROP, and FRAGILE, as well as B 's own marks.3. Liste n to the passage and do the follow ing exercises.A: 1) B 2) A 3) C 4) C 5) AB: Fill in the blanks according to the passage you v e just heard.1. sta ndard cartons, corrugated rolls, air bubbles, plywood boxes, mask ing tape, plastic andsteel straps, buckles2. Froze n goods, Perishables, Con sumable items3. gen eral cargo, pers onal bel ongin gs, pack ing, tran sportati on, in sura nce facilities。

国际商务洽谈口语教程Unit 8_Insurance

Insurance Clauses
ICC (Institute Cargo Clause伦敦保险条款) Used by 2/3 countries Many countries have their own Insurance Clause CIC (China Insurance Clause中国保险条款)
Who should pay: to be specified in the contract Find an insurance company Choose types of insurance coverage The insured amount Fill out insurance policy Claims for losses and damages
Hale Waihona Puke Risks and Losses
Different risks may result in different losses and are therefore covered by different insurance clauses. Defining risks and losses can help us choose the right type of insurance coverage.
Unit 8 Marine Insurance
Purpose of Insurance
Transportation of goods is generally over a long distance The goods are subject to different kinds of risks and losses. The purpose is to provide compensation to those who suffer from losses that may be incurred.

商务英语函电Unit 8 Letters of Insurance[精]

8-2 Leading in导入
Insurance is a necessary part of foreign trade. Have you ever seen letters of insurance? If you want to write a letter of insurance, what do you think a letter of insurance includes? According to the study of this unit, you will learn how to write letters of insurance.
• 8) The insured amount is to be specified or at least determinable.
• Complimentary close
• Seller’s company name
C. The Main Point of Letters of Insurance保险函电的要点
ቤተ መጻሕፍቲ ባይዱ
8-5 Sample Letters of Insurance 保险函电样信
Specimen 1 • June 25, 2010 • Re: Order No.52765 • Dear Chen Bin, • Regarding the Order No.52765, the shipping date is
This is an exceptionally low rate and we trust you will gives us the opportunity to handle your insurance business. 这是特别低的费率，相信你们会给我们处理保险业务的机会。

Unit 8 insurance

Unit Eight Insurance—ZMC
Related Knowledge
Parties involved 1. Insured 2. Applicant 3. Insurer 4. Insurance Agent 5. Insurance Broker
Unit Eight Insurance—ZMC
Unit Eight Insurance—ZMC
New Words & Expressions
Unit 8 Insurance—ZMC
New Words & Expressions
1. 与insurance 有关的一些短语 (1)与on 连用，表示投保的货物：insurance on ) 连用，表示投保的货物： 100 tons of cotton 连用，表示投保的类别： (2)与against 连用，表示投保的类别：insurance ) against war risk 3) 连用，表示保费或费率： (3) 与 at 连用，表示保费或费率： insurance at the rate of 10%, insurance at a lower premium (4) 与 with 连用，表示向保险公司投保： ) insurance with Xinhua Life Insurance Company of China
Unit 8 Insurance
保险
Unit 8 Insurance—ZMC
Objectives
Upon completion of this chapter, the students should: be familiar with the risks frequently used; be able to use the words and expressions widely used in insurance; be able to discuss the insurance terms with foreign companies.

商务英语insurance教案PPT课件

for the buyer’s account 由贵方负担保险费 on behalf of the buyers 代为买方投保 with an insurance company向保险公司（投保） for the sum of US$ 100（投保）金额为100美元 for 110% of the invoice value against All risks按发票金额的 110%投保一切险
For transactions concluded on CIF basis, we usually effect insurance with the People’s insurance Company of China against All Rrisks , as per Ocean Marine Cargo Clauses of the People’s Insurance Company of China dated 1January ,1981. Should you require the insurance to be covered as per Institute Cargo Clauses we would be glad to comply but if there is any difference in premium between the two it will be charged to your account .
5. We shall arrange insurance on your behalf. 我们将代你方投保。
6. We have covered insurance on 1000 cases of Qingdao Beer for 110% of the invoice value against risks. 我们已将一千箱青岛啤酒按发票金额的百分之一十投保一切险。

商务英语听说教程下 Unit4 Trade Negotiation

Part A - Task 2 Conversation
Acceptance Taking the quality into consideration, we accept your offer. We have faxed our confirmation of your order and you are requested to open the L/C as soon as possible. The price you quoted being found workable, we have faxed you our acceptance. Although the quotations are somewhat higher, we will accept the order on the same terms as before with the view of encouraging business. We have accepted your order of June 10th for 300 typewriters. We look forward to your acknowledgement of our order. Signing contracts There’re a few points we have to discuss again before we sign the contract. We both have to make some concessions in order to sign a contract. Do you think there is anything wrong with the contract? We’ll sign two originals, each in Chinese and English language. Both are equally effective. This contract will come into force as soon as it is signed by two parties. We’re pleased to have transacted our first act of business with your firm.

商务英语听说教程下

Part A - Task 2 Conversation
1.Listen to the conversation once and answer the following question. The buyer requests an indemnity from the seller because of .
* Listening
Part A - Task 1 Conversation
A:Mr.Smith,I have to make a complaint to you for the delay of the goods. B:I’m sorry to hear that. What’s the matter? A:The goods arrived two weeks later than the time stipulated in the contract .You know what? We lost a wonderful opportunity of sales because of it! B:That’s so unfortunate! How can that be? A:This is just what I want to ask and complain. B:I apologize for the inconvenience that the delay has caused you. But I think the shipping company must be responsible for the delay. A:Anyway,our contract is based on DEQ term, which means that you should bear all the risks regarding the goods until they are placed at the port of destination on time. Therefore, we have to ask you to make us allowance corresponding to our loss.

商务英语-保险

资料范本本资料为word版本，可以直接编辑和打印，感谢您的下载商务英语-保险地点：__________________时间：__________________说明：本资料适用于约定双方经过谈判，协商而共同承认，共同遵守的责任与义务，仅供参考，文档可直接下载或修改，不需要的部分可直接删除，使用时请详细阅读内容商务英语-保险I'm looking for insurance from your company.我是到贵公司来投保的。

Mr. Zhang met Mr. William in the office of the People' Insurance Company of China.张先生在中国人民保险公司的办公室接待了威廉先生。

After loading the goods on board the hip, I go to the insurance company to have them insured.装船后，我到保险公司去投保。

When should I go and have the tea insured?我什么时候将这批茶叶投保？All right. Let's leave insurance now.好吧，保险问题就谈到这里。

I have come to explain that unfortunate affair about the insurance.我是来解释这件保险的不幸事件的。

I must say that you've corrected my ideas about the insurance.我该说你们已经纠正了我对保险的看法。

This information office provides clients with information on cargo insurance.这个问讯处为顾客提供大量关于货物投保方面的信息。