物业管理英语培训课程(英文版)(doc 84页)

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企业知识培训课程(英文版)

企业知识培训课程(英文版)

•10-11 •11
Product Departmentalization
•Bombardier, Ltd.
• Mass transit

sector
•Recreational and Utility •Vehicles Sector
•Rail Products •Sector
•Mass Transit •Division
– determines the number of levels and managers in an organization
– the wider the span, the more efficient the organization – appropriate span influenced by:
•5
Outline 3
C) Common Organizational Designs a) Traditional Organizational Designs Simple Structure Functional Structure Divisional Structure b) Contemporary Organizational Designs Team-Based Structures Project and Matrix Structures Autonomous Internal Units The Boundaryless Organization
•4
Outline 2 B) Organizational Design Decisions
a) Mechanistic and Organic organization b) Contingency Factors

[电子教案]物业管理专业英语 (6)

[电子教案]物业管理专业英语 (6)
Sure. It is a little bit far away from here. You’d better take No. 11 Bus.
Excuse me, sir. Can you tell me how to get to the manager’s office?
Yes. It is on the third floor. Go along the corridor, and it’s the fourth room on your right
know if there are some laundries in this house estate? Lin Hong: Yes. The nearest one is not far away from here.
Please go along this road and turn right at the first crossing, then walk along it, the laundry is on your left. You wouldn’t miss it. And it takes only about 5 minutes. Bernard: Well, go down the road and turn right … I see. Thanks a lot. Lin Hong: My pleasure.
Greeting and Showing the Way (II)
Lin Hong: Welcome, Sir. How can I help you? Simon: Good afternoon. I come from America, and I have
heard that the environment of this housing estate is very excellent. So I want to have a look. Lin Hong: Thank you for your praise. Then where do you want to visit? Simon: I wonder if there is a supermarket? Lin Hong: Sure. There is a supermarket near the center of the estate. Simon: Well, could you tell me where it is? Lin Hong: Certainly. Walk down this road, and take the second turning on the left. It’s on the corner and opposite a park entrance. Simon: How long will it take? Lin Hong: It is not far. And it takes about 10 minutes. Simon: Thank you. Lin Hong: With pleasure. Have a good time.

物业管理英语课程

物业管理英语课程

物业管理英语课程在物业管理行业中,掌握一定程度的英语能力对于提升个人职业素质和拓展国际交流合作至关重要。

物业管理英语课程旨在帮助学员提高英语口语能力、扩展词汇量,并了解物业管理领域的专业术语和沟通技巧。

本课程将涵盖以下几个方面的内容。

一、英语口语训练英语口语是物业管理人员必备的基本技能之一。

本课程将通过多种教学方法和练习活动,提高学员的英语口语表达能力和交流能力。

课程中将模拟真实情境,例如电话沟通、客户服务和解决问题等,帮助学员提升应对各类工作场景的英语口语能力。

二、扩展词汇量在物业管理工作中,掌握丰富的词汇量是非常重要的。

本课程将引导学员学习和掌握与物业管理相关的词汇,包括房屋维修、设施管理、项目开发等方面的专业术语。

通过词汇练习和词汇扩展活动,学员将能够更加准确地表达自己的意思,提高工作效率和准确性。

三、专业术语学习物业管理领域有许多特定的专业术语需要掌握。

在本课程中,学员将学习并熟悉物业管理的相关术语,包括楼宇维护、安全管理、租赁合同等。

通过对专业术语的学习,学员可以更加专业地与同行交流,提高工作水平和职业竞争力。

四、沟通技巧良好的沟通能力对于物业管理人员来说至关重要。

在本课程中,学员将学习并实践各种沟通技巧,如有效倾听、清晰表达、谈判技巧等。

通过与教师和其他学员的互动,学员可以提高自己的沟通技巧,并在实际工作中更好地与业主、供应商和同事进行有效沟通。

五、国际交流与文化理解作为一个国际化的行业,物业管理涉及与不同文化背景的人员进行交流和合作。

本课程将提供与国际交流相关的内容,帮助学员理解不同文化背景下的沟通方式和交际习惯。

学员将通过与来自不同背景的学员交流和合作,增进对国际交流的理解和适应能力。

总结而言,物业管理英语课程旨在培养学员在英语沟通能力、专业术语掌握、沟通技巧和国际交流方面的能力。

通过这门课程的学习,学员将能够更好地适应和胜任物业管理行业的工作,并提升个人职业发展的机会。

无论是提高与国际客户的合作能力,还是与业主、供应商等方面的沟通,物业管理英语课程都将为学员提供必要的知识和技能支持。

物业管理英语培训课程(英文版)

物业管理英语培训课程(英文版)

物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。

物业管理英语

物业管理英语

物业管理英语Lesson 1Part 1:Greetings ( 问候)短语1.Good morning / Good afternoon / 早上好/ 下午好/Good evening / Good night 晚上好/ 晚安2.Mr.=mister / Miss / Mrs. 先生/ 小姐/ 夫人3.Long time no see……好久不见4.Nice to meet you 认识你好高兴5.Have a nice day / 祝你有愉快的一天Have a nice week-end(周末)周末愉快/Have a nice holiday (假期)节日快乐短句1.a: How do you do ? 您好!(初次认识)b: How do you do ? 您好!(回应)2.a: How are you? How are you doing? 您好吗(日常打招呼)B: I am fine, thanks. And you? 很好,谢谢!你好吗?Park 2:Extend Your Thanks & Apologize 道谢与道歉短句1.Please(请)accept my apologize(道歉)请接受我的道歉2.I am sorry about that / I am sorry to hear that关于这个事情我好抱歉3.Thank you 谢谢Thank you very much / so much 十分感谢You are welcome(欢迎)不用客气4.Sorry to kept you waiting(等候)抱歉,让你久等了That is all right / Never mind(介意)/ That is ok 没关系5.Sorry to disturb(打扰)/ interrupt(打断)you抱歉,打扰/ 打断(谈话)一下Lesson 2Offering & asking for help 提供与请求帮助短语1.Please follow(跟随)me / This way please 请跟我来/ 这边请2.Excuse(原谅)me, would you please……不好意思,请问可不可以……短句1.May I help you? / What I can do for you? 有什么可以帮你呢?2.May I have your room (房间) / apartment(公寓)number please?请问你的单元号码3.Which floor(层)please? 请问哪一层?4.May I have your name please? 请问您贵姓名5.Which company(公司)do you want? 请问您找哪间公司呢?Which company / apartment / would you like to visit(拜访)?6.Would you please do me a favor? 请问可以帮我吗?7.I am sorry, I could not understand(理解).抱歉,我不太明白你的意思8.Would you please wait a moment(片刻). I transfer(转)the phone(电话)to the English service(服务). She might (可能) help you.请稍等,我帮你转去英语服务,她可能帮到你。

物业管理专业英语

物业管理专业英语

物业管理专业英语物业管理是一门涉及管理、运营和维护房地产物业的学科,它需要掌握一定的英语专业术语和表达方式。

以下是物业管理专业英语的标准格式文本:Introduction:Property management is a crucial aspect of real estate industry, involving the management, operation, and maintenance of properties. In order to effectively communicate and understand the concepts and practices in property management, it is essential to have a good command of English language and specific terminologies. This document aims to provide a comprehensive guide to English expressions and vocabulary related to property management.1. Property Types:1.1 Residential Property:Residential property refers to properties that are primarily used for living purposes, such as houses, apartments, and condominiums.1.2 Commercial Property:Commercial property includes properties that are used for business purposes, such as office buildings, retail spaces, and industrial warehouses.1.3 Mixed-Use Property:Mixed-use property combines both residential and commercial uses in a single property, such as a building with apartments on the upper floors and retail shops on the ground floor.2. Property Management Services:2.1 Leasing and Tenant Management:- Advertising and marketing rental properties- Screening and selecting tenants- Preparing lease agreements and managing lease renewals- Collecting rent and handling tenant inquiries and complaints2.2 Maintenance and Repairs:- Conducting regular property inspections- Arranging and supervising repairs and maintenance work- Ensuring compliance with health and safety regulations- Managing contracts with service providers and contractors2.3 Financial Management:- Budgeting and financial planning- Collecting and managing rental income- Paying property-related expenses, such as taxes and utilities- Providing financial reports to property owners2.4 Facility Management:- Overseeing the operation and maintenance of building systems, such as HVAC and electrical systems- Managing security and access control systems- Coordinating cleaning and janitorial services- Planning and implementing energy efficiency measures3. Common Terminologies:3.1 Property Owner:The individual or entity that owns the property and is responsible for its management and maintenance.3.2 Property Manager:The professional or company hired by the property owner to oversee the day-to-day operations and management of the property.3.3 Lease Agreement:A legally binding contract between the property owner and the tenant, outlining the terms and conditions of the lease.3.4 Rent:The payment made by the tenant to the property owner in exchange for the right to occupy and use the property.3.5 Maintenance Request:A formal request made by the tenant to the property manager or owner for repairs or maintenance work.4. Sample Dialogue:Tenant: Good morning. I have a maintenance request for my apartment. The faucet in the bathroom is leaking.Property Manager: Thank you for letting us know. We will send a maintenance technician to fix the issue as soon as possible. Could you please provide your apartment number for reference?Tenant: Sure, it's Apartment 302.Property Manager: Great. We will inform you once the repair is completed. Is there anything else we can assist you with?Tenant: No, that's all. Thank you for your prompt response.Conclusion:In conclusion, mastering property management English is essential for effective communication in the field. This document has provided a comprehensive overview of property types, management services, common terminologies, and a sample dialogue. By familiarizing oneself with these English expressions and vocabulary, property management professionals can enhance their communication skills and ensure efficient operations.。

物业管理专业英语

物业管理专业英语

物业管理专业英语物业管理是指对房地产物业进行综合管理的一项工作,涉及到各个方面的知识和技能。

在国际化的背景下,掌握物业管理专业英语是非常重要的。

本文将详细介绍物业管理专业英语的标准格式,包括常用词汇、短语和句型,以及相关的实例和数据。

一、物业管理基本概念1. Property management: The operation, control, and oversight of real estate assets.2. Real estate: Land and any structures on it, including buildings and natural resources.3. Asset: Any item of economic value owned by an individual or corporation.4. Facility: A building, structure, or space used for a specific purpose.5. Tenant: A person or organization that rents or occupies a property owned by another.6. Lease agreement: A legal contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.二、物业管理常用词汇1. Maintenance: The process of keeping a property in good condition through regular repairs and upkeep.2. Renovation: The act of improving or updating a property to enhance its value or functionality.3. Budget: A financial plan that outlines the estimated income and expenses for a specific period.4. Occupancy rate: The percentage of rented or occupied space in a property.5. Tenant satisfaction: The level of contentment or happiness expressed by tenants towards the property and management services.6. Security: Measures taken to protect the property and its occupants from potential threats or risks.7. Energy efficiency: The ability to use energy resources in an efficient and sustainable manner.8. Compliance: Adherence to laws, regulations, and industry standards in property management practices.9. Stakeholder: An individual or organization with an interest or involvement in a property or its management.10. Property valuation: The process of determining the monetary value of a property.三、物业管理常用短语1. Property inspection: The act of assessing the condition of a property to identify any maintenance or repair needs.Example: Regular property inspections are conducted to ensure that any issues are promptly addressed.2. Lease negotiation: The process of discussing and finalizing the terms and conditions of a lease agreement between the landlord and tenant.Example: The property manager is responsible for lease negotiation with potential tenants.3. Tenant screening: The process of evaluating prospective tenants to determine their suitability and reliability as occupants.Example: Thorough tenant screening is essential to ensure the property is occupied by responsible individuals.4. Facility maintenance: The ongoing activities and tasks required to keep a property in good working order.Example: Facility maintenance includes regular cleaning, repairs, and inspections.5. Emergency response: The immediate actions taken to address and resolve any unexpected or critical situations.Example: The property management team has a well-defined emergency response plan in place.四、物业管理常用句型1. We are pleased to offer our property management services to assist you in maintaining and enhancing the value of your real estate assets.2. Our team of experienced professionals is dedicated to providing high-quality property management services tailored to meet your specific needs.3. Tenant satisfaction is our top priority, and we strive to create a comfortable and safe living environment for all occupants.4. Our property management practices are in full compliance with local regulations and industry standards.5. Regular property inspections are conducted to ensure that any maintenance issues are promptly addressed and resolved.6. We believe in open and transparent communication with our stakeholders, fostering strong relationships built on trust and mutual respect.五、相关实例和数据1. According to a recent survey, the average occupancy rate in our managed properties is 95%, reflecting the high demand and desirability of our portfolio.2. Our energy-efficient initiatives have resulted in a 20% reduction in overall energy consumption across our properties, contributing to a more sustainable future.3. Tenant satisfaction surveys indicate an average rating of4.5 out of 5, highlighting the exceptional management services and amenities provided.4. In the past year, we have successfully completed renovations on 10 properties, resulting in an average increase in property value of 15%.总结:本文详细介绍了物业管理专业英语的标准格式,包括基本概念、常用词汇、短语和句型,以及相关的实例和数据。

管理专业英语完整版PPT培训课件

管理专业英语完整版PPT培训课件

Scientific management: This theory emphasizes the use of scientific methods to improve work efficiency and productivity It emphasizes the standardization of work processes, the use of time and motion studies, and the development of job descriptions and instructions
Analysis
目录
• Improvement of Management Professional English Application Ability
• Summary and Outlook
目录
01
Introduction
Training objectives and significance
Organization development
Organization development is a management approach that emphasizes changes and development in organizations It uses a variety of techniques to help organizations improve their performance, including team building, training, and reconstruction
Overview of Training Content
Management related English documents

培训课程18-物业管理英语

培训课程18-物业管理英语

1、May I help you?
我能帮您什么吗?
2、 Yes, please.
好的。
3、Excuse me.
对不起 / 打扰一下
4、Where is the washroom /elevator?
请问厕所 / 电梯在哪儿?
5、This way ,please. 请这边走
1、floor [flɔ:]
4、OK, of course. 我能看一下您的放行条吗? 好的,当然可以。
Savills 世界领先物业服务公司
物业服务
人所共誉
THANK YOU
英 语口语培训
1、plaza [plɑ:zǝ] toilet [′tɔilit]
广场
2、Restroom [′restrum] 洗手间 washroom [′wɔʃrum] 3、man [mæn] 男性
woman [′wumǝn] 女性
4、 Elevator [′eliveitǝ] 电梯
1、Good morning /afternoon /evening 早上/下午/晚上好 2、Welcome to---------. 欢迎光临------
1. Sorry [′sɔri] 2. Wait [weit] 3. Matter [′mætǝ]
对不起 等待 关系
4. Keep [ki:p]
保持
5. Kept [kept] (keep的过去式)
6. Release note
[ri′li:s] [nǝut]
放行条
7. A long time 很长时间 [ǝ] [lɔŋ] [taim]
2、This way ,please. Go along this way . 3、Turn left / right, and you will find No.3 elevator. 请这边走。沿着这条路走,然后左/右转,你就能看到3号电梯了。 4、The company is on the 35th floor. 那个公司在35楼。 5、Good luck to you ! 祝你好运!

物业管理英语

物业管理英语

2、面向岗位:
物业项目经营与管理、物业客户服务与专业技术工作、物业投资顾问、企业行 政事务工作、房地产策划与营销等
3、能力与素质
知识 目标
Hale Waihona Puke 能力 目标素质 目标
掌握物业 管理与房 地产经营 基础知识
熟练掌握 房地产营 销与物业 智能化管 理技能
培养沟通 能力和团 队协作精 神
二、课程目标
是物业管理与房地产营销专业的专业基础课程,是一门实践性、应 用性较强的职业技能课,通过本课程的学习,学生应在原有英语基 础上强化物业管理与房地产营销知识的学习和英语语言应用能力的 训练。 (1)掌握物业管理与房地产营销的基本术语 (2)提高听、说、读、写能力,尤其是听、说交际能力 (3)熟悉常见的英语文书格式,能读懂并能撰写简单的英文文书
武智慧主编 北京大学出版社 2013年 4、多媒体资源、网络资源
六、课程效果
平时 成绩 平时作业、 课堂活动 (30%)
总评成绩 考试成绩
理论知识和实践 知识的卷面考核 (30%)
课程基础技能项目 和综合项目的考核 成绩。通过项目操 作,对学生进行知 识、技能和综合能 力与素质进行评估。 (40%)
3. instructing the students to make discussions and role plays; (25’)
4. exercises: listening, role playing, reading, and translating (25”) 5. presentation, evaluation and homework (10)
(2)企业兼课教师: 林祥明:广州怡诚物业公司总经理助理。 夏阳:广州东康物业公司总经理。 均具备物业管理师资格,行业专家库专家。主要负责课外实训项目 指导工作。

小区物业服务基础英文培训

小区物业服务基础英文培训

小区物业服务基础英文培训Introduction:Section 1: Greetings and Basic Conversations1. Greetings:- Good morning/afternoon/evening.- How are you today?- How may I assist you?2. Conversations:- Resident: I have a problem with my water heater.You: I apologize for the inconvenience. I will send a technician to fix it for you.- Resident: I need a parking permit.You: Sure, I can help you with that. Please fill out this form and provide necessary documents.Section 2: Property Maintenance1. Reporting Issues:- Resident: There is a leak in my bathroom.You: Thank you for informing us. I will send a plumber to fix it immediately.- Resident: The elevator is not working.You: I apologize for the inconvenience. I will contact the maintenance team to check and repair it as soon as possible.2. Cleaning Schedule:- Resident: Can you clean my apartment?1. Active Listening:- Resident: I have been facing noise issues from my neighbors.2. Apologizing and Assuring:- Resident: It has been a week, and my issue is still not resolved.You: I apologize for the delay. I will personally follow up with the team to ensure your issue is resolved within 24 hours.3. Offering Solutions:- Resident: I need assistance with moving my belongings to another apartment.Conclusion:。

英式管家式服务培训课件(ppt 84页)

英式管家式服务培训课件(ppt 84页)
企业管理,如绵绵春雨,润泽万物。
海富金棕榈物业服务指南
服务人性化
彻底打破传统的清洁绿化、安全护卫、设备维护的物业管理三大块只重视基础环境管理工 作,而忽略了物业管理行业“服务”本质。《 Butler 》更加注重“满意加惊喜”的人性 化服务理念;
使基础物业服务、现代社区文化、 人居经济环境、信息沟通需求等各 方面的服务得到集束、深化和超越。 物业服务从线性化走向网络化,由 地域化走向国际化,深刻铨释了金 钥匙物业深广的品牌内涵和精细化 的风韵。
作为建立良好客户关系的重要手段,使之成为沟通客户情感的重要渠道。
垃圾日产日清,环 1.坚持保洁责任制,严格执行清洁工作标准,提倡全员保洁意识;2.加
5
清洁保洁率 ≥98%
境整洁,地面基本 无垃圾杂物,无异
强巡视,发现问题及时处理,建档记录;3.配备完善垃圾收集、处理设 施,方便业主使用,加强宣传教育,提高业主保洁意识;4.垃圾日产日 清,封闭转运,杜绝二次污染,实施垃圾分类处理。5.建立消杀工作管
海富金棕榈物业服务指南
物业服务的各项目指标
序号
项目
国家标准
标准
采取的措施
1.房屋外观无破损、 1.按时编制房屋大修、中修、更新、改造等项目计划和资金计划,并严
1
房屋完好率 ≥98% 整洁;
格依据计划组织实施;2.房屋主体承重结构、内外墙面、屋面、楼梯间
2.无改变使用功能, 每日巡查一次,做好记录;3.日常维护与定期维修相结合,确保使用功
基本无偷、盗、 抢案件发生(业 主内部原因造成 除外)
时监控服务,采用巡逻方式作为有效补充,建立完善的安全保障 体系;2.实行半军事化管理,定期进行军事素质和业务技能培训, 不断提高处理可疑或突发事件的能力;3.树立“全员防范”的安 全防范意识,确立入住期“人防为主、技防为辅”,日常期“技 防为主,人防为辅、全面防范”的治安思路。4.明确保安职责,

英语培训讲义

英语培训讲义

英语培训讲义培训对象:物业管理中心(处)客服部一、常用基本词汇部分:华敏·翰尊国际Huamin Empire Plaza华敏世纪广场Huamin Century Square物业管理中心(处)property management centre (office)大厦、幢、楼tower/building小区residential area(lot) 延安西路Yan’an Road West 楼层floor一楼the first floor二楼the second floor三楼the third floor地下一层:basement 1地下二层: basement 2左left;右right; 中middle;数字表达:1 one;2 two;3 three;4 four;5 five;6 six;7 seven;8 eight;9 nine;10 ten; 11 eleven; 12 twelve; 13 thirteen; 14 fourteen; 15 fifteen; 16 sixteen; 17 seventeen; 18 eighteen; 19 nineteen; 20 twenty; 百hundred; 千thousand;客户customer业主owner租户tenant第一业主/租户the first owner/tenant 上任业主/租户the last owner/tenant 员工staff保安部security department安保人员security personnel客服部customer service department客服人员service staff工程部engineering department先生Mr.(+姓)、Sir(统称)小姐Miss. (+姓)女士Ms. (+姓)、madam(统称)经理manager管理处主任director卫生间washing room/toilet电梯elevator/lift楼梯stair货梯goods lift客梯guests lift自动扶梯escalator停车场parking area地下车库underground garage车位parking lot邮局post office办公室office家、房间house前台the reception deskThe front desk会所club 餐厅restaurant物业管理费management service fee 电费charges for power帐单bill租金rental转租sublease找零small change合同/公约contract/agreement有偿服务paid service保洁服务cleaning service现金cash支票check发票invoice收据receipt伪钞forged bank note投诉complaint签收sign(v.) signature(n.)打印/复印print/copier二次装修the second fitting-up空调air-condition 灯light, lamp水管water pipe 龙头cock 天花板ceiling 门禁door alarm 灯泡bulb二、常用基本短语和句型(一)问候语早上(下午、晚上)好,先生/夫人您好!(初次见面)很高兴见到您您好吗?我很好,谢谢,您呢?欢迎到我们大厦/小区祝您过得愉快!(二)答谢谢谢您(非常感谢)谢谢您的建议/信息/帮助/配合谢谢,您真客气。

物业管理专业英语

物业管理专业英语

• 8、物业管理公司的职能包括收取租金,对维护事项作出 反应和处理、为业主发布招租广告、对承租人进行信用和 背景调查。
• Duties of property management companies include accepting rent, responding to and addressing maintenance issue, advertising vacancies for landlords, and doing credit and background checks on tenants.
• More specifically, the business of a property management company may be classified into the following four categories: (1)general business, including maintenance of houses and piecemeal repair for public facilities;(2)particular business, including security, cleaning, gardening and parking;(3) special services entrusted by residents, for example, delivering newspapers or booking air tickets, etc; (4)other business like inside
• A: 早上好,这里是维修部门。 • A:Good morning, Maintenance Department. • B:早上好,我是Lisa,住在268号房。今天早上,我的厕所 堵塞了。请问你们可不可以派水管工过来疏通呢? • B: Good morning. This is Lisa, living Number 268. My toilet was plugged this morning. Could you please send your plumber to unstop it? • A:好的。我先记下来。Lisa,268号房,厕所堵塞。今天下 午3点怎样?你那时有空么? • A: Ok. Let me put it down. Lisa number 268, toilet was plugged. How about 3:00 pm this afternoon? Will you be available at that time? • B:没问题。我会等着。谢谢。 B: No problem. I will wait. Thank you. • A:我们时刻为您效劳。再见。 • A: We are always at your service. Bye.

物业英语Unit 3

物业英语Unit 3
意思是:我们以先进设备和优质材料,提供酒店、 写字楼和公寓大楼的内外墙保洁服务。
Key sentences
12) We also sell, offer or rent all kinds of cleaning machinery and materials.
我们也售卖或者出租各种清洁器械和物料。
24)cleaning machinery and materials 清洁器械和物料 25)knowledge n. 知识 26)skill n. 技巧,技能 27)experience n. 经验
Words and Expressions
28)raise the standard of … 提高……的水平 29)throughout our country/the war 全国/在整个战争期间
Key sentences
6) They can tell you how to plan investment programs as well as laws
concerning real estate, etc.
他们还能提供投资项目策划以及房地产法规等方面 的咨询等。
7) What’s the “Real Estate Agency”?
Answers
• 2. property; run; please come to us; invest; inner and outer wall cleaning; maintenance service for buildings; sell; skill; experience; plan. • 3. give you a hand; need; our company.
如果你对物业管理感兴趣,又不知道如何开始, 请来找我们。

物业管理英语第十二讲General Maintenance and Repair

物业管理英语第十二讲General Maintenance and Repair

物业管理英语第十二讲General Maintenance and RepairWhen it becomes necessary to break through walls in order to make plu mbingor electrical repairs, engineers make the subsequent repairs. The eng ineersalso handle small welding jobs and maintain door hinges and locks. En gineeringstaff may also be involved in a wide rang of miscellaneous tasks such aswindow replacement, painting, carpet installation and so forth. An ou tsidefirm is usually contracted for the maintenance, repair, and inspectio nof major equipment such as elevators.Maintaining a plumbing system is no small job. Many American communit iesoften have a large plumbing system. In addition to the circulating ho twater system, properties have a separate and complete cold water syst em.A property owner without either hot or cold water wastes no time maki ngthis fact known, and engineers must remedy the situation immediately. Faucetare bound to wear out, and many hours are spent replacing them. Drain scan become stopped in the course of everyday use, or property owners maydiscard objects that plug up sinks or bathtubs. On upper floors, plug gedrains may cause flooding. Even minor flooding can cause extensive dam age.The engineering division also frequently receives calls about toilets.Basic tools can generally be used to resolve problems, but, in seriou scases, the toilet may have to be removed to let the plumber locate th esource of difficulty. Water - closet valves must be frequently checke dand kept in good working order to avoid noises.Some plumbing work can be rather messy. One example is cleaning the k itchengrease traps and the basement grease line. Chemicals can help keep th eselines open, but, occasionally, cleaning must still be done manually. Anadditional problem for engineers is the fact that the original plumbi ngin most properties probably was not intended for all the use it now g ets.Properties can modernize systems gradually, but few proferties can u ndertakesuch a job in a short period of time.A Sample Informing Tenants of Electricity Supply Cut-offDear tenants:Please note that owing to the carrying out of repair work to the elec tricitysupply system, lift service and public lighting of Block Two and Four willbe suspended from 9 to 20, Nov. 15th.However, emergency electricity supply will be provided to staircases andcorridors. Should you have any queries, please contact the Manager Of ficeon 87675274 (telephone number).We apologize for any inconvenience that may be caused.Yours sincerelyUseful Expressionbreak through 冲破、突破、冲垮be involved in 卷入、涉及such as 比如so forth 等等in addition to 除了……之外(还有)be bound to 一定,注定wear out 用坏;耗损,磨损in the course of 在……期间plug up 堵塞owing to 由于,因为Notes1. When it becomes necessary to break through walls in order to make plumbingor electrical repairs….此句中,动词不定式to break through walls 是真正主语,it 是形式主语。

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物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。

property management物业管理real property 房产property owner 业主2. …or those whose owners live at a distance, managemen t is usually performedby a paid property manager, either an individual or a management firm.此句中,关系代词whose在定语从句中充当定语,该定语从句修饰指示代词those.Either…or表示选择,可以连接两个并列的词、词组或独立分句。

在此句中,either…or连接的成分是a paid property manager 的同位语,作进一步的解释。

3. there are exceptions…buildings…,where tenants maintain the buildingon a long-term leases, pay the taxes…。

此句中,关系副词where在定语从句中作地点状语,由它引导的定语从句修饰buildings.on a long-term leases意为“长期租赁”。

4. Property management has long been an underrated function…。

Long在此句中是副词,作时间状语,underrated是过去分词,作function的定语。

5. not…until意为“直到……才”。

例如:The baby did not go to bed until his mother came back home.6. …since running a large commercial or residential proj ect in which hundredsor thousands of people reside or work is a highly challenging task…。

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