hotel english 酒店英语
酒店英语培训教材(共36页)
珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店根底英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店根底英语●礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。
Nice to meet you. 很快乐见到你。
Welcome to our hotel. 欢送光临我们酒店。
Have a good time. 祝您在酒店过的愉快。
●用语 Telephone sentencesWait a moment, please. 对不起，请稍等。
Sorry, he is no in at the moment. 对不起，他暂时不在。
I beg your pardon? 对不起〔我没听清楚〕。
Could you speak a little slower, please？请您稍微讲慢一点。
●答谢用语 Thanks and answerThank you. 谢谢。
It’s very kind of you. 谢谢，您真客气。
You are welcome. 不用谢。
It is my pleasure. 非常乐意为您效劳。
I am at your service. 随时为您效劳。
That is all right. 没关系。
●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。
Hotel English ---check out(酒店英语--退房)
Situation 3 Check OutLesson One General Procedure 一般程序G: I'd like to check out.旅客:我想结账离店。
R:Have you settled bill?接待员:您结账了吗？G:No.I'd like to do that now.旅客:还没有，我想现在结账。
R:You can settle your bill at the Finance Department on the fourth floor.接待员:您可以在四楼的财务部结账。
G:Okay. I've paid my bill.旅客:好了，我已经结完帐了。
R:Would you like some help with your luggage?接待员:您需要帮忙提行李吗？G:I think I can do it myself if I can borrow your trolley.旅客:要是能借用一下你们的行李车，我想我自己就行。
R:Certainly. Just a moment, please. I'll get it for you.接待员:当然可以。
请稍等，我去给您拿行李车。
Lesson Two Setting Bill the Night before Leaving客人在离店的前一天晚上结账C:Finance Department.出纳员:你好，财务部。
G:Hello,this is Mr.Lister in room 3406.旅客：你好，我是3406房间的Lister先生。
I'll be leaving early tomorrow morning.我准备明天一早离开这里，So I'd like to come down sometime today to settle my bill.所以我想今天下楼结账。
酒店常用英语Hotel English Words
Hotel EnglishRoom Configuration房型Sections & Position部门&职位RMS Rooms Division房务部Deluxe Room豪华房DOR director of rooms房务总监DKS deluxe king smoking豪华大床吸烟房DKN deluxe king non-smoking豪华大床非吸烟房DTS deluxe twin smoking豪华双床吸烟房FO Front Office前厅部HSKP Housekeeping管家部DTN deluxe twin non-smoking豪华双床非吸烟房FD front desk前台LDY laundry洗衣房Superior Deluxe Room高级豪华房GSS guest services宾客服务中心linen布草房SKS superior king smoking高级豪华大床吸烟房EC executive club行政楼层uniform制服房SKN superior king non-smoking高级豪华大床非吸烟房CON concierge礼宾司executive housekeeper行政管家STS superior twin smoking高级豪华双床吸烟房BC business center商务中心RA floor / room attendant楼层服务员STN superior twin non-smoking高级豪华双床非吸烟房FOM front office manager前厅经理PA public attendant公区服务员GSM guest service manage客务服务经理supervisor主管Executive Floor Room行政楼层房GSA guest service agent前台接待SL shiftleader主管EKS executive king smoking行政大床吸烟房bell boy行李生captain领班EKN executive king non-smoking行政大床非吸烟房doorman门僮coordinator文员ETS executive twin smoking行政双床吸烟房doorgirl女门僮/司阍ETN executive twin non-smoking行政双床非吸烟房driver司机room status房态VD vacant dirty脏房Junior Suite普通套房Other Dept. 其他部门IP inspect干净房JSS junior suite smoking普通吸烟套房VC vacant clean干净房JSN junior suite non-smoking普通非吸烟套房HR human resource人力资源部occupied占用房F&B food and beverage餐饮部OD occupied dirty在住脏房Execuitve Suite行政套房SALES sales and marketing 市场销售部OC occupied clean在住清洁房ESS execuitve suite smoking行政吸烟套房PR public relation公关部OV occupied vacant在住空房ESN executive suite non-smoking行政非吸烟套房SEC security保安部sleep out外宿AMB ambassador suite大使套房purchase采购部PMS premier suite总理套房FIN financial财务部PRS presidential suite总统套房ENG engineering/ techenical工程部kitchen厨房canteen员工厨房GM general managerMOD manager on duty1/1。
UNIT-1酒店英语口语
Hotel English 酒店英语视听说
Video I
At the Gate
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
1
At the Gate
Decide true (T) or false (F).
Video II
1
In the Lobby
Fill in the blanks with the missing words.
Clerk: How are you today, Mr. Johns?
Fine, thanks. Guest: _____________________.
Clerk: This is our manager, Mrs. Li.
1. The bellman greets the guest in the evening.
2. The bellman is very polite to the guest.
( F )
( T )
3. The guest has four pieces of luggage with her. ( F )
After you, please. Bellman: _________________________.
Guest: Thank you. Please enjoy your stay. Bellman: ______________________________________ .
Hotel English 酒店英语视听说
Hotel English 酒店英语视听说
酒店英语大全
酒店英语大全Hotel English daqo 总经理General Manager驻店经理Resident Manager财务部经理Finance Manager采购经理Purchasing Manager结帐经理Cashier Manager信用审计经理Credit Manage成本验货经理Cost Manager仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk出纳General Cashier往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk –Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep –Material 餐厅收款员F&B Cashier总台收款员F/O Cashier员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper安消部经理Security Manager门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk客务部经理Room Division Manager客房经理House Keeping Manager洗衣经理Laundry Manager前厅经理Front Office Manager市场拓展部经理Sales ManagerG R O Guest Relation Office前台领班Front Office Captain礼宾领班Concierge Captain策划兼美工Mastermind & Art Designer 客房服务员Room Attendant庭院清扫养护员Garden Keeper洗涤工Washing Worker夜间清洁工Night Sweeper日夜保洁员Mobile Cleaner服装保管员Uniform Keeper干湿洗工Washer手烫工Presser大烫工Flat Work Ironer接待员Reception商务中心文员Business Center Clerk机场代表Air Representative文员兼仓管Secretary & Storeroom Keeper 康乐部经理Recreation & Health Manager 娱乐经理Recreation Manager康体经理Health Manager桑拿领班Sauna CaptainKTV领班Karaoke Captain网球服务员Tennis Attendant棋牌服务员Chess & Cards Attendant台球服务员Billiards Attendant餐饮部经理Food & Beverage Manager行政总厨Executive Chef冷菜房厨师长Cold Food Chef西点厨师长Western Food Chef加工间厨师长Primary Processing Chef服务员Waiter / Waitress仓管员Warehouseman洗碗工Dishwasher花王Adorn Cook烧腊厨师Grill Cook冷菜厨师Cold Food Cook切配厨师Chopper炉灶厨师Stove Cook打荷厨师Kitchen Apprentice Cook上扎厨师Braise Cook炖台厨师Thumb Cook点心厨师Pastry Cook切配Chopper炉灶厨师Stove Cook加工员Processing人力资源部Human Resources Department人力资源部经理Human Resources Manager人事主任HR Officer人事文员HR Clerk培训部经理Training Manager培训主任Training Officer员工宿舍经理Staff House Manager员工宿舍主管Staff House Shift Leader员工餐厅厨师长Staff House Canteen Sous chef员工餐厅厨师Staff House Canteen Commis医务室医生Clinic Doctor医务室护士Clinic Nurse市场营销部Sales&Marketing Department销售总监Director of Sales销售经理Sales Manager销售主任Account Manager收入管理部经理Revenue Management Manager 公关部经理Public Relations Manager公关部主任PR Coordinator宴会/会议销售经理Convention Service Manager宴会/会议销售副经理Assistant Convention Service Manager 宴会/会议销售协调员Catering Coordinator保安部Security Department保安部经理Security Manager保安部主管Security Shift Leader保安员Security Guard市场营销总监：Director of Sales & Marketing市场总监Director of Marketing人力资源总监Director of Human Resource财务总监Finacail Controller员工关系经理Staff relationship manager学习经理Learning manager高尔夫酒店有关英语Course球场Golf course高尔夫球场Golfer高尔夫球员Links滨海球场Club house会馆Club俱乐部\球杆Pro-shop专卖店Front counter前台Restaurant餐厅Manager经理Locker room更衣室Professional职业球员Caddie master球童领队Caddie球童Rough长草Bunker沙坑Driving range练习场Pin旗杆In(back nine)下半场（后九洞）Out(front nine)上半场（前九洞）Tee Tee box Tee ground发球台Hole洞OB(out of bound)界外Fairway球道Back tee black tee pro tee最后一个发球台\黑T\职业TLake湖Green果岭Men’s tee white tee男士发球台\白T Flag旗帜Fringe边缘Lady’s tee red tee女士发球台\红TTree树Grass草Bridge桥Water水Casual water临时积水Creek小溪Cart path球车路Cart球车Golf bag球包Driver一号木Woods木杆Iron铁杆Putter 推杆Umbrella伞Ball球Bag cover球包套Wedge sand wedge pitching wedge S杆\P杆Glove手套Marker 球杆Head cover球杆套Towel毛巾Grip握把Spike鞋钉Spike less shoes软钉鞋Short短Sprinkler喷Over超过Safe安全Rake耙Relax放松Practice练习Pull cart\trolley手拉车Sand bag沙袋Divot凹穴Follow wind顺风Balance平衡Hook 左弯Against wind逆风Score分数Cross wind \side wind横风Dog leg right右狗腿Dog leg left左狗腿Slice右弯Nice on球上果岭Long hole(par 5)长洞Par标准杆Middle hole(par 4)中洞Short hole(par3)短洞Nice in好球Good ball好球Fore看球Watch out小心Score card 记分卡Birdie标准杆少一杆Straight直的Bogey标准杆多一杆Eagle标准杆少二杆Slope坡Albatross标准杆少三杆Double bogey标准杆多二杆Fast green快果岭Ling推杆线Slow green慢果岭Hole in one一杆进洞One penalty罚一杆Play through让球局流畅进行Pass通过Right/left右/左Up-hill上坡Down-hill下坡Bet赌Yardage码距Lost ball遗失球Penalty罚杆Drop ball抛球Drink喝Round一圈Provisional ball暂定球Handicap差点Best ball 最佳球Wrong ball错球Unplayable不能打Sigh签名Golf rules高尔夫规则Local rules犯规Match play比洞赛Stroke play比杆赛Fore some四人一组Booby倒数第二Half round半圈Green fee果岭费Caddie fee球僮费Good luck好运Have a rest休息一下Against the rules犯规Under par低于标准杆三、高尔夫球场句型1、这是四杆洞：This is a par four左边有长草，右边有水池：Rough on the left and water on the right球道向右弯：Dog leg right2、这是五杆洞：This is par fiveOB在右边：OB on the right球道向左弯：Dog leg left3、这是三杆洞：This is a par three中间有水塘：Water in the middle球道是直的：All the way straight4、早上好，先生，今早你去打球吗？Good morning, sir, are you going to play?今天天气打球很好。
环球英语网校 旅游饭店职业英语初级Hotel English (Book I) 第十六讲
环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲核心句型和单词复习句型Unit 1 Concierge1.Good morning, Sir. Welcome to our hotel.2.Let me help you with your luggage / baggage.3.Very glad to have you here.4.Can you help me with my luggage?5.No problem.6.The Reception Desk / The lift is over there.7.Follow me, please.8.This way, please.9.Would you mind my putting your baggage here? 10.You’ve got three pieces of luggage. Is that right?11.May I / Shall I show you to your room?12.It’s my pleasure.13.Here is your room / some toilet paper.14.May I put your luggage here?15.This way to the elevator, please.16.Let me take your suitcases.17.How do you like our hotel?18.Let me show you to your room, please.Unit 2 Front Office1.Good morning. Room Reservation. Can I help you?2.I’d like to reserve a room for September 20th and 21st, please.3.What kind / type of room would you like, a double room or a single room?4.Wait a moment, please.5.I’d like to make a reservation.6.What kind of room do you prefer?7.I need a single room with bath.8.How many nights will you stay?9.I’ll send confirmation of your reservation.10.We look forward to your coming / your arrival..11.What can I do for you?12.I want to reserve a suite.13.How long are you going to stay? / How long do you intend to stay?14.I have a reservation in your hotel.15.Could I have your name?16.We have the reservation under your name?17.Could I see your passport, please?18.Would you please fill in this registration form? 19.Certainly. Here you are.20.Do you have a reservation? / Have you made a reservation?21.Let me see.22.There is one single room available.23.I’ll take it.24.May I have your passport to fill out the registration form for you?25.Would you please show me your passport?26.Could you sign your name here, please?27.I’d like to check out / check in now.28.May I have your name and room number, please?29.Your bill is ready. The total is $588. / It totals $588.30.Please have a look at it to see if everything is correct.31.Here is you bill.32.I’m sorry. I don’t understand this item.33.It’s for the IDD calls you made from your room.34.Item 6 is for the room service.35.The service charge is included in the bill.36.I’ll check with the laundry service.37.I’m sorry for making such a careless mistake.38.How will you be paying, in cash, by credit card, or with traveler’s check?39.I’m sorry. We did make a mistake.Unit 3 Housekeeping1.Housekeeping. May I clean your room now?2.May I make up your room in half an hour?3.May I come in?4.Could you come back in an hour?5.When do you want me to clean your room?6.May I tidy up these things on your bed?7.Shall I come back later?8.I’ll come back in an hour.9.What time would you like us to clean your room?10.There’s something wrong with the toilet in my room.11.I’m sorry. I’ll send someone to repair it right now.12.The faucet is leaking in my room.13.I’m sorry for the trouble.14.We’ll send someone to your room right now.15.We’ll have someone check it for you.16.By the way, where can I have my pants cleaned?17.We have laundry service.18.We provide express laundry service.19.We collect laundry every morning.20.You may just put your laundry in the laundry bag and fill out the laundry list.21.I want to have my shirt cleaned.22.I’ll pi ck up your laundry right now.23.I’ll come to pick up your laundry.24.Please fill in the laundry list and put it with your laundry.25.When would you like your laundry back?26.Your laundry will be sent back in 3 hours.27.Could you help me to book the ticket?28.How many tickets do you want and for what time?29.Let me introduce the room facilities for you.30.We have several function rooms for you to choose from.31.You can receive your guests at the executive lounge.32.We offer free domestic and foreign newspapers for the executive guests.33.I’ll go the the business center to fax it for your right now.34.We offer free shoe–shine service. Unti 4 Operator1.I’d like a wake-up call at 5:30 tomorrow morning.2.Good morning, Madam. This is your wake-up call.3.Can you put me through to Mr. Wang in room 3205?4.Certainly, Sir. I’ll put you through.5.Please hold on.6.Sorry. I’m afraid she is not in.7.Would you like to leave a message?8.When would like us to wake you up?9.I’m sorry. The line is busy.10.Nobody answers.11.May I take a message for her?12.I’d like to call my family in England.13.You may call directly from your room.14.I want to place a call to America.15.What’s the rate?16.Are there any special night rates for international calls?17.You may use an IP calling card to make a long distance call?18.What’s the telephone number in Canada?19.I’ll give you the charges when you finish the call.20.Would you like a pay call or collect call?21.I’ll ring back as soon as I get through.雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑22.I’ve called Mr. Gao in room 1243, but he’s not in at the moment.23.May I leave a message on the phone? 24.We can make a recording for you.25.Please hold on and leave your message when you hear the beep.26.He will get your message when he returns.27.Here is the pen and the message form.28.I will send it to Miss. Zhang when she returns.29.May I know who is visiting?30.I’ll send this message to Mr. Brown.31.Let me call him in his room first.32.Nobody answered the phone.33.I’m afraid he’s out. Could you call again later?Unit 5 Food & Beverage1.Good morning. Room service. Can I help you?2.I’d like to have breakfast in my room.3.Y ou’d like a continental breakfast and your room number is 1012.4.Would you like anything else?5.The order will be sent to your room in a few minutes.6.Here is y, our room service.7.No problem, I can have that ready for you in 10 minutes. / Your order will be ready in 10 minutes.8.How would you like your coffee, with sugar or milk, Madam?9.What would you like to have, Sir?10.How would you like your eggs, scrambled, fried or boiled?11.Your order will be ready soon.12.I’m sorry to disturb you, but here is your room service.13.Thank you for using room service.14.Do you have a table for two?15.Where would you like to sit?16.Can we sit by the window? 17.Do you have a table for eight available now?18.Here is the menu.19.Excuse me, are you ready to order now?20.I think I’ll have the beef steak.21.May I take your order now?22.How many people are there in your party?23.Would you come this way please?24.Will this table be all right?25.What would you like for your dessert?26.I’d like my steak well done.27.Please have a look at the menu. I’ll be right back.28.What would you like to drink?29.What can I serve you today?30.I’d like a bottle of Beijing beer.31.I’ll be back soon with your order.32.May I recommend a drink for you?33.Would you like to try our snacks?34.We are not allowed to drink on duty.35.How many cubes of ice do you like with your whisky?36.How would you like your whisky, straight up or on the rocks?37.Here’s your order. How would you like it?38.Our special for today is cocktail.Unit 6 Business Center1.Excuse me, I wonder if I could send a fax.2.We provide fax and Internet service.3.I’d lik e to send it to Canada, and this is the fax number.4.I’d like 10 copies of this article.5.How much do I owe you?6.For A4, it totals 15 yuan.7.Could you repeat the fax number, please?8.Where do you want to send the letter?9.Excuse me, do you need an invoice?10.I’m sorry to keep you waiting.11.When do you need them?12.How many copies would you like?13.What kind of paper would you like to use, A4 or B5?14.Please let me know if you need help with the Internet service.15.They’ll be ready in 15 minutes.16.Welcome to Airport Ticketing. May I help you?17.I’d like to book a flight to Chicago this Friday.18.How about a flight leaving at 7:00 a.m. this Friday?19.I want to make an airline reservation.20.Where do you want to go?21.When do you want to leave? / When do you plan to leave?22.First class or economy class?23.One way or round trip?24.There is one at 9:30 tomorrow morning.25.The price is $800.26.Your departure time is 7 p.m.27.It will arrive at 9 p.m. local time.28.I want to know what kind of rooms you have for business meetings?29.We have several conference rooms for you to choose from.30.We offer many kinds of meeting facilities for our guests.31.I’ll take you to the function room.32.The conference rooms are on the 12th floor.33.What time would you like to use the conference room? 34.Your document will be sent up right now.35.How many people will attend the meeting?36.What kind of facilities do you need?37.Can I have the name of your company?38.What’s the date for the meeting, please?39.What time do you need the multifunction room?Unit 7 Other Services1.Excuse me, where is the dining-hall?2.How can I get there from here?3.Please take the elevator down to the first floor and turn left. You’ll find it.4.Excuse me, how can I get to the Business Center?5.Go straight ahead and turn right.6.Y ou’ll find it just in front of you.7.You can’t miss it.8.I wonder if you could tell me how I can get to the Tennis Center.9.Excuse me, which is the way to the bar?10.It’s over there next to the dining-hall.11.It’s over there at the back of the elevator hall.12.Can you tell me the way to the Chinese restaurant?13.Could you please tell me how to get to the coffee shop?14.Is this the right way to the Business Center?15.Please take the elevator up to the 5th floor and turn left.16.You can go there by the No. 22 bus and get off at the Xidan stop.17.The bus stop is just in front of the Bank of Beijing opposite the hotel.18.How can I get to the nearest post office from the hotel?19.You can go there by taxi / by subway.20.Please tell me how I can get to the nearest travel agency. 21.Just go out of the hotel and turn left.22.It is just 200 meters down the road.23.Go down this road and turn left at the crossing.24.Go along the road and the post office is just next to the bank.25.Let me show you on the map.26.The Forbidden City is to the north of Tian’anman Square.27.You can take No. 1 bus.28.It’s not far from here.29.Take the second turn on the left.30.I’d like to buy some clothes for my wife.31.Can you give me some suggestions?32.There are many typical Chinese-style clothes for you to choose from.33.What do you think of it? / How do you like it?34.How would you like to visit the China National Museum later?雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑35.Would you like to buy some souvenirs?36.What size do you wear?37.What color do you like?38.It suits you very well.39.I’m sorry. It’s sold out.40.What do you think of this style?41.I’ll take this one.单词词组Unit 1 Concierge1.Welcome2.hotel3.doorman4.luggage5.glad6.help7.reception8.show9.baggage / luggage10.put11.case12.carry-on13.shoulder bag14.over there15.suitcase16.belongs17.wallet18.backpack19.pleasure20.lift21.elevator22.follow23.soap24.razor/doc/b288ba3987c24028915fc314.html b26.ashtray27.television28.mirror29.cup 30.air-conditoner31.plug32.wardrobe34.bellboy35.articleUnit 2 Front Office1.book2.room3.suite4.presidential suite5.double bed / room6.single room7.triple room8.standard room9.reservation10.prefer11.confirmation12.bath / bathroom13.bathtub14.stay15.in all16.forward17.reserve18.make a reservation19.moment20.registration21.available/doc/b288ba3987c24028915fc314.html plete 23.form24.show25.receptionist26.fill in / out27.passport28.sign29.total30.amount to31.bill32.item33.charge34.in cash35.by credit card36.with a traveler’s check37.deduct38.mistake40.under your name41.afraid42.certainly43.month44.date45.year46.check in / out47.wait a moment48.ready49.right / correct50.understand51.check 52.pay53.per night54.IDD calls55.DDD callsUnti 3 Housekeeping1.bath shampoo2.bed3.chair4.closet5.curtain6.quilt7.pillow8.bed sheet9.bed spread10.clean the room11.make up12.tidy up13.half an hour/doc/b288ba3987c24028915fc314.html e back 15.what time/doc/b288ba3987c24028915fc314.html ter17.send18.maid19.repair20.send21.right now / right away/doc/b288ba3987c24028915fc314.html set 23.refrigerator 24.door26.trouble27.immediately28.window29.light30.toilet31.washbasin32.faucet33.shower34.bulb35.plumber36.bathtub37.wallpaper38.wrong39.repairman40.wash/doc/b288ba3987c24028915fc314.html undry42.dry cleaning43.skirt44.shirt45.suit46.shoe47.dress48.tie49.coat50.underwear/doc/b288ba3987c24028915fc314.html undry service /doc/b288ba3987c24028915fc314.html undry bad /doc/b288ba3987c24028915fc314.html undry list54.collect55.pants56.pick up57.wear58.executive59.lounge60.wake-up tea/doc/b288ba3987c24028915fc314.html puter room62.facility63.introduce64.Internet service65.business floor66.ticket67.evening show68.try my best69.tomorrow evening71.address72.by the way73.room number74.press75.valet76.express laundry service77.same-day service78.no problem79.function room80.choose81.room facilities 82.offer83.faxUnti 4 Operator1.wake-up call2.operator3.caller4.p ut … through5.hold on6.leave a message7.wake-up service8.knock at the door9.call10.directly11.cheap12.second13.minute14.rate15.special rate16.make a long distance call17.IP calling card18.telephone charge19. a pay call20. a collect call21.telephone number22.call / ring back23.at the moment24.on the phone25.record 26.make a recording28.visit29.message form30.return31.ball-point pen32.China33.England34.Japan35.South Korea36.Australia37.Canada38.France39.Germany40.America41.RussiaUnit 5 Food & Beverage1.order2.room service3.have breakfast4. a continental breakfast5.menu6.in a few minutes7.sugar/doc/b288ba3987c24028915fc314.html k9.doorknob menu10.room number11.hot beverage12.service charge 13.Hong Kong14.The United Kingdom15.The United States of America16.fruit juice17.restaurant18. a table for two19.sit by the window20.beef steak21.excuse me22.appetizer23.soup24.heavy25.light26.spicy28.fresh29.dessert30.main course31.well-done32.rare33.medium-rare34.beer35.serve36.cocktail37.whisky38.brandy39.rum40.coffee41.ice 42.martini43.wine44.teaUnit 6 Business Center1.provide2.fax3.Internet service4.wonder5.send a fax6.fax number7.assistant8.copy9.bartender10.again11.recommend12.snack13.on duty14.enjoy15.ice cubes16.special17.article18.owe19.money20.total21.send a letter22.invoice23.sign your name24.keep you waiting 25.postcard26.receive a letter27.type28.print29.duplicate30.offer Internet service31.Internet connection32.flight33.airport ticketing34.book a flight35.leave36.plane37.make an airline reservation38.arrive39.ticket price/doc/b288ba3987c24028915fc314.html rmation41.arrival time42.departure time43.plan44.discount ticket45.one-way ticket46.first class / economy class47.round-trip ticket48.adult ticket49.return ticket50.air ticket51.conference room52.several 53.choose54.business meeting55.meeting facilities56.function room57.banquet hall58.attend the meeting59.kind / typeUnit 7 Other Services1.direction2.dining-hall3.get there4.take the elevator5.turn left / right6.find7.housekeeper8.go straight ahead9.lift10.walk straight11.in front of12.miss13.Chinese / Western restaurant/doc/b288ba3987c24028915fc314.html pany15.multifunctional16.receptionist17.Tennis Center18.bar19.next to20.up / down 21.back22.behind23.beside24.upstairs / downstairs25.end26.shopping center27.by bus28.take bus29.get on / off at …30.bus stop31.opposite32.near / nearest33.buy / sell34.clothes35.souvenir36.homeland37.understand38.suit39.travel agency40.meter / kilometer41.map42.north / south / west / east43.far44.crossing45.typical46.Chinese-style47.suggestion48.wife / husband 49.silk50.medium size/doc/b288ba3987c24028915fc314.html rge size52.small size53.extra large size54.gram / kilogram55.purple56.post office57.Tian’anmen Square58.The Forbidden City。
酒店英语
3、答谢和应答语
Thank you (very much)！ 谢谢您（非常感谢）！ Thank you for your information/help. 谢谢你的资讯/帮助。 I'm glad that i can help. 很高兴能为你效劳。 You are welcome . /Not at all. 不用谢。 Thank you for staying in our hotel. 感谢您在我们酒店下榻。
二 酒店基本的礼貌服务英语 1、Greeting 欢迎和问候语
Good morning (afternoon ,eveing ),sir /madam. 早上（下午、晚上）好，先生（夫人）。 How do you do! Glad to meet you. 您好！很高兴见到您。 How are you? Fine,thanks ,And you? 你好吗？很好，谢谢，你呢？ Welcome to our hotel. 欢迎到我们酒店来。 Wish you a most pleasant stay in our hotel! 愿你在我们酒店过的愉快！ I hope you will enjoy your stay wish us. 我希望你在我们酒店过的愉快。 Have a good time! 祝您过的愉快！
4、指路用语
It's on the second (third )floor. 在二（三）楼。 Turn left /right. 往左/右转。 This way, please. 请这边走 I'll show you the way. 我带你走。 It's at the end of the corridor. 在走廊的尽头。
Hotel English Unit 8 Serving Chinese Food 酒店英语,中餐
QQ: 283400277 EMAIL:googgoog321@163.co m
Teaching Objectives:
1. To help the students master the procedure of offering Chinese food service 2. To learn what a waiter or waitress should do when serving the guests 3. To help the students make similar dialogues
3)
Cantonese dishes, composed of Cantonese, Chaozhou and Dongjiang cuisine, are famous for their fresh materials and great tenderness. Cantonese cuisine tastes clear, light, crisp and fresh and it usually chooses raptors and beasts to produce originative dishes. 由广州、潮州、东江客家菜三种地方菜构成。 粤菜用 料广泛新奇，蛇、狗、猫、猴都能制成美味佳肴。菜肴 清淡、生脆、爽口。
Typical dishes Twice Cooked Pork Slices
Spicy Diced Chicken with Peanuts / kung Pao Chicken
Typical dishes
Stewed Thin Beef Slices
Hot pot
WaterWater-boiled Fish
unit 4 hotel english 酒店英语
1. laundry /ˈlɔːndrɪ/ 1.N-UNCOUNT Laundry is used to refer to clothes, sheets, and towels that are about to be washed, are being washed, or have just been washed. (待洗、正在 洗或刚洗过的) 衣物 例： I'll do your laundry. 我会给你洗衣服的。 ...the room where I hang the laundry. …我晾衣服的房间。
deposit account存款帐户；储蓄存款
spare /spɛə/ 1.ADJ You use spare to describe something that is the same as things that you are already using, but that you do not need yet and are keeping ready in case another one is needed. 备用的 例： If possible keep a spare pair of glasses accessible in case your main pair is broken or lost. 如有可能留一副备用眼镜以防你常用的那副打碎或丢失。 He could have taken a spare key. 他原本可以带上一把备用钥匙的。
opposite PREP If one thing is opposite another, it is on the other side of a space from it. 在…对面 例： Jennie had sat opposite her at breakfast. 吃早餐时，珍妮已坐在她的对面。
《酒店英语词典》课件
responsible for the maintenance and repair of hotel facilities and equipment.
Catering Department
Restaurant Waiter
Responsible for providing dining services and dining environment for guests in
Accept guests' restaurant reservation requests and arrange suitable seats for them.
Provide menu
Ordering service
Introduce the restaurant's menu and specialty dishes to guests, and recommend them based on their taste and needs.
Linen Clerk
Responsible for cleaning and storing various linens used in the hotel, such as bed sheets, towels, etc.
Public area cleaner
responsible for cleaning the hotel's public areas, including halls, corridors, restrooms, etc.
03
Explanation of Hotel Professional Terminology
Hotel room type
酒店英语hotel english
Shor ansewers:●what are the characteristics of lodging industry?Emphasis on safety cleanliness and service.Inseparability of manufacture and sales.PerishabilityRepetitivenessLabor intensive●what are the advantages and disadvantages of franchising? Advantages：Allowing hotel owners to acquire a brand name with regional or national recognitionConnecting the hotel to the GDSIncreasing hotel’s sales, thus its profitabilityAffecting ability of hotel’s owner to secure financingAssistance with on-site training, advice on purchasing furnishings & fixtures, reduced operating costs, & free interior design assistance Disadvantages:the cost may be higher to some developing coutries franchisee conflices between the franchisees and franchicers●briefly describe the basic steps in food and beverage cost control? Purchasing reveiving storing issuing pre-preparation preparation serving service●describe the marketing issues confronting hoteliers.Market segmentation is increasingBrands overlapIncreased sophistication of consumersIncreased number of amenities●what are the facters you should concern when planning menu?The basic concerns for designing a menuGuest’s demandFind the target market(group, walk-in, travelers, local residents, banquet)Food cost and profitability4 categories ( high revenue with high profit, high revenue but low profit, low revenue but high profit, low revenue with low profit) Several elements to be considered:unit cost, price, profitpotential revenuethe effect on other dishes in the menuRaw material supplykeep the good relationship with suppliersconsider the market change of raw material, purchasing and shipment, season, etc.Choicesthe more, the more expensivethe less, the more dissatisfiedNutrition concernnutrition ingredient and calorieKitchen equipments and staff●what are the advantages and disadvantages of group decision making ? advantages:Considering broad range of informationGenerating more creative alternativesWhole team keenly aware of issues and problemsAchieving higher moraleEasier implementationDisadantages:Possible conflictsMay be forced to “take sides” if alternative opinions are expressed Domination by staff members with strongest personalitiesTime-consumingNot applicable when fast decisions necessary●what are the characteristics today’s G.M?Interact with a more diverse workforceEmphasize teams rather than individual performanceCope with fast-paced technology changesAdjust to workplace changes (e.g., re-engineering, downsizing) React to global challengesImprove quality while increasing productivityImprove ethical / social behaviors。
酒店常用英语词汇
Hotel English Words:make a reservation:预定register：登记、注册Room Reservation: 客房预订处Book : 预订 book a room/ book a ticket Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Triple room:三人间Standard room : 标准间Family suite: 家庭套房Deluxe suite : 豪华套房Presidential suite : 总统套房Double room with tiwn beds:有两张单人床的双人间Double bed:双人床Room change : 房价Special rate : 优惠价Service change: 服务费Discount : 折扣 a 10 percent discount/offsuites: 套房How would you like to pay ? credit card or cash ?(您想怎么付款？)---Credit card: 信用卡---Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuables: 贵重物品Breakable : 易碎的Full name/complete name: 全名Fill in : 填写Nationality : 国籍Departure date : 离开日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary mail/bill:普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费的Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : 电话号码本A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator/lift : 电梯left--leaveSupermarket : 超市Suite n. 套房Discount n. 折扣Reception desk n. 前台front desk Expense n. 花费、经费、费用Charge v. 收费/nList n. 表、目录、名单wine list 酒单, price list 价格单Rate n. ，汇率，等级Flight number n.飞行、航班号Conference n. 会议Check n. 支票Doorman n. 门卫人员Tag n. 标签Registration n. 登记、注册register .vReception ist n. 接待员artist, scienceBellman n. 应接员Recommend v. 推荐、介绍、建议Trunk n.行李箱（卡车）Baggage n.行李Cash n.现金、现款Credit n.信用贷款Lobby n.（剧院、旅馆等的）门廊、门厅Suitcase n.衣箱Cart n.小推车Entrance n.入口处出口exitAttendant n.侍者、服务员，maid 女服务员Timetable n.时刻表Elevator n.电梯Duty n.责任Service n.服务Spacious a.广阔的、宽敞的space. placeSouvenir n.纪念品Restaurant n.饭店、餐馆Indoor a.室内的Salon n.沙龙、美容室Bill n.帐单Mini-bar n.（宾馆客房的）小冰箱Can n.听头、罐头a can of beerReceipt n.收到、收据、收条Apologize v.道歉、谢罪Request n.& v.请求、要求Housekeeping department 房务部 Laundry n. do the laundry 洗衣服Coordinate v.协调Comfortable adj.舒适的Business repeat rate 回头客率Maid n 女服务员Chamber maid 客房女服务员Houseman n.杂务工doorman bellmanTrolley n.手推车cartTowel n.毛巾Shower n.淋浴take a shower洗澡When do you take a shower?---Twice a day/Once a week /Coin n. 硬币Emergency n.紧急情况、突发事件Bar n.酒吧Cafeteria n.自助餐厅Coffee shop咖啡室Bartender n.酒保ID card n. 身份证Purchase n. 买、购买buyEarn v. 赚得、挣得earn moneyMedical a. 医学的、医疗的medical serviceExtinguisher n. 灭火器Alarm n. 警报、闹钟Exit n. 安全门Basement n. 地下室Shampoo n. 洗发水Soap n. 香皂Slipper n. 拖鞋Toothbrush n. 牙刷Toothpaste n. 牙膏Toothpick n. 牙签。