酒店客房常用英语
酒店客房常用实用英语
酒店客房常用实用英语酒店客房常用实用英语公共部分：1．Good morning/afternoon/evening，sir/madam.早上/中午/晚上好,先生/小姐。
2．初次见面：How do you do?您好。
3．Glad to meet you.很高兴见到您。
4．How are you?您好吗？Fine, thanks. And you? 我很好，谢谢，您呢？5. Welcome to our hotel.欢迎到我们酒店来。
6．I hope you will enjoy your stay in our hotel.希望您在我们酒店过得愉快。
7．Pardon? 对不起，请再说一遍好吗?(I beg your pardon?)8．Happy New Year!新年快乐!Merry Christmas! 圣诞快乐! 9．Have a nice holiday!节日快乐!10.Wish you every success!祝您成功!11.Thank you for your advice/information/help.谢谢您的忠告/信息/帮助.12.You are welcome.不用谢.13.It’s my pleasure.非常高兴为您服务.14.I am at your service.乐意为您效劳.15.Yes, of course.当然可以.16.Go upstairs /downstairs.上楼/下楼。
17．I’m sorry about this.我对此表示抱歉。
19．Please be careful.请当心。
20．Good-bye and hope to see you again.再见，希望再见到您。
21．Housekeeping．May I come in？我是客房服务员，可以进来吗？22. Just a moment, please. 请稍等一下。
23. Sorry to have kept you waiting. 很抱歉让您久等了。
酒店英语术语大全
酒店英语术语大全酒店英语术语对于在酒店工作的员工以及与酒店服务相关的人员来说是非常重要的。
以下是一些常见的酒店英语术语及其解释：1.Reception (前台):2.1.Check-in: 入住2.Check-out: 退房3.Front desk: 前台4.Receptionist: 前台接待员5.Guest registration: 客人登记6.Room key: 房间钥匙7.Room number: 房间号码3.Rooms and Suites (客房和套房):4.1.Single room: 单人间2.Double room: 双人间3.Triple room: 三人间4.Quadruple room: 四人间5.Suite: 套房6.King size bed: 特大床7.Queen size bed: 大床8.Twin beds: 双人床9.Room service: 客房服务5.Dining (餐饮):6.1.Breakfast: 早餐2.Lunch: 午餐3.Dinner: 晚餐4.Buffet: 自助餐5.À la carte: 点餐6.Restaurant: 餐厅7.Waiter/Waitress: 服务员8.Menu: 菜单9.Wine list: 酒单10.Bill: 账单7.Housekeeping (客房清洁服务):8.1.Maid service: 客房清洁服务2.Room cleaning: 房间清洁3.Change towels: 更换毛巾4.Change sheets: 更换床单undry service: 洗衣服务6.Ironing service: 熨烫服务9.Concierge (礼宾服务):10.1.Concierge: 礼宾员2.Luggage storage: 行李寄存3.Porter: 行李员4.Taxi service: 出租车服务5.Limousine service: 豪华轿车服务6.Tourist information: 旅游信息11.Other Terms (其他术语):12.1.Safe deposit box: 保险箱2.Wake-up call: 叫醒服务3.Room rate: 房间价格4.Discount: 折扣5.Valet parking: 代客泊车服务6.Gym/Fitness center: 健身房/健身中心7.Spa: 水疗中心8.Business center: 商务中心这些只是一些常见的酒店英语术语，实际上酒店行业还有许多其他的专业术语和表达方式。
酒店客房英语单词
light switch 灯开关
air conditioner vent 空调排风口
pillow case枕套
coffee table 咖啡桌
wall paper 壁纸
hair dryer 吹风机
standing lamp 地灯
sheer curtains 纱窗帘
desk lamp 台灯
television cabinet 电视柜
single bed 单人床 double bed 双人床 desk书桌
dusting 去尘
toilet brush 马桶刷子
refuse bag 废物袋
夜床服务 turn – down service
打扫房间 make up
稍稍整理 tidy up
洗衣项目 laundry items
加快服务 express service
连 通 房 connecting room
相 邻 房 adjoining room
没有按预定抵店 no show
确 认 信 letter of confirmation
服 务 费 service charge
手提箱 briefcase
汽车行李箱 luggage trunk
送行李 send up
填写 fill out
名牌 name tag
Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌
slippers拖鞋 drapes 布帘
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以
B&B 家庭式酒店
客房常用英文带翻译
客房常用英文带翻译常用客房英文及翻译。
在酒店住宿期间，客房是我们最常待的地方之一。
因此，了解客房常用的英文词汇是非常必要的。
以下是客房常用英文及翻译：1. Room service 客房服务。
Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。
2. Housekeeping 客房服务。
Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。
3. Check-in 入住。
Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。
4. Check-out 退房。
Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。
5. Room type 房型。
Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。
6. Amenities 设施。
酒店客房部常用英语30句
PART THREE第三部分FOR HOUSEKEEPING DEPARTMENT客房部用语Housekeeping （客房服务1）1.Housekeeping .May I come in客房服务员。
我能进来吗2.Here are the light switch，the temperature adjuster, the closet and theminibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob. Mark down the items and time for your breakfastand hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory. You canmake DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me .May I clean your room now对不起，打扰了。
我现在能不能为您打扫房间8.We usually make up the check-out rooms first, but we can do your room earlieron your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
客房词汇大全
Hotel英语词汇大全bar 酒吧间lounge 休息厅cloak-room 存衣处basement 地下室broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅tea table 茶几desk 书桌wardrobe 衣柜chest of drawers 五斗橱carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressing table 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架waste-paper basket 废纸篓thermometer 温度计curtain 窗帘windowsill 窗台air-conditioned 有空调设备的ashtray 烟灰碟chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯座bulb 灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架。
客房常用英语200句附客房常用词汇表
第一节客房服务常用英语词汇一、客房种类Single room 单人间Double room 大床间Twin room 双床间Triple room 三人间Suite 套房Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房二、客房状态Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房Sleep out 住客外宿房Long stay 长住房Out of order 维修房No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房三、客房家具和设备Bed 床Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床Baby cot 婴儿床Water bed 水床Sofa bed 沙发床Mattress 床垫Bedside table 床头柜Desk 台子Table 桌子Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风四、客房用品Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱Window curtain 窗帘Towel 毛巾Bath towel 浴巾Hand towel 手巾Bath mat 脚巾Bath robe 浴袍Shower curtain 浴帘Lamp shade 灯罩Bulb 灯泡Clothes hanger 衣架Rubbish bin 垃圾桶Remore controller 遥控器Battery 电池Slippers 拖鞋Shoe shine paper 擦鞋纸Clothe brush 衣刷Shoe basket 鞋篮Thermos bottle 热水瓶Cold water bottle 冷水瓶Cup 茶杯Glass 玻璃杯Wine glass 酒杯Tea tray 茶盘Match 火柴Ice bucket 冰桶Ashtray 烟灰缸Green tea 绿茶Black tea 红茶Jasmine tea 花茶Coffee 咖啡Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋Pen 钢笔Writing paper 信纸Envelope 信封Note pad 便签Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液Foam bath 沐浴液Comb 梳子Toothbrush 牙刷Toothpaste 牙膏Razor 剃须刀Bed board 床板Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟Ice pack 冰袋Plug 插头Transformer 变压器Wheel chair 轮椅四、清洁设备及用品Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子Bucket 桶Mop 拖把Rag 抹布Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂五其他设备及用品Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器六对客服务Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管Clean the room 打扫房间To make up the room 整理房间To clean the bathroom 打扫卫生间To make the bed 铺床Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗Dry-wash 干洗Pressing 熨烫Express service 快洗Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住Check out 退房Shoe polishing 擦鞋Lost and found 遗拾物品Room service 房内送餐服务第二节客房服务常用英语200句1.Good morning,sir.早上好，先生。
酒店英语培训资料
一.、客房常用词汇：north 北south 南west 西east 东presidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room残疾人用房cashier 收银员receptionist 接待员operator （总机）话务员telephone switchboard电话总机extension 分机bellman 行李员bowling保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office前台lobby 大堂bell 门铃hall closet/wardro衣橱，壁橱peep hole窥视孔please make up room请打扫房间make up 整理hanger衣架spare pillow 备用枕头breakfast menu早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip冰夹glass 玻璃杯refrigerator 电冰箱mineral water矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar商务酒吧trade mark/shop 商场business center商务中心reservation center预定中心morning call 叫醒服务meal voucher 就餐券laundry水洗floor 楼层laundry洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee背椅furniture 家具express service快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion靠垫chaise 躺椅couch双人沙发chain lock 防盗扣do not disturb 请勿打扰coaster杯垫plug 插头socket插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone电话机computer line 电脑线chair椅子service directory 服务指南ashtray 烟灰缸matches 火柴envelope 信封writing paper 信纸fax paper 传真纸post card 明信片sewing kit 针线包map 地图ballpoint pen 圆珠笔pencil 铅笔window窗户curtain 窗帘slipper拖鞋shoe shine clothe擦鞋布memo/note pad 便签bed床shampoo洗发液quilt 被子pillow 枕头shoe basket 鞋篮toilet卫生间bed table 床头柜alarm clock闹钟yellow page黄页night light 夜灯trash can 垃圾桶bed pad床垫bed sheet床单bed skirting 床裙pillow case枕头套smokedetector烟感器carpet/rug vacuum cleaner吸尘器wall lamp 壁灯ceiling lamp 吊灯ground lamp 落地灯bathroom 浴室fluorescent lamp 日光灯serving tray 托盘scale 体称hand towel 小方巾wash room 卫生间shower 淋浴bath towel 澡巾ground towel 地巾face towel 面巾hair dryer 吹风机bath tub 浴缸shower head淋浴头closet马桶tap 水龙头wash basin面盆towel rack 毛巾架marble table 大理石台面hanger衣架、挂钩wall telephone面包机bidet净身器flower vase 花瓶tissue paper dispenser面巾纸盒shower curtain 浴帘tissue/toilet paper卫生纸bath gel 沐浴液razor shaver剃须刀comb 梳子tooth brush 牙刷tooth past牙膏soap肥皂cotton swab 棉签tips小费emery board指甲锉sanitary bag 女宾袋shower cap 浴帽elevator lift 电梯fruitplate 果盘fruit knife (fork)水果刀（叉）ice cubes 冰块room card 房卡passport 护照deposit 押金charge收费price 价格Poker扑克night-club夜总会massage 按摩、桑拿boiling water开水newspaper报纸corridor走道trolley手推车Monday周一Tuesday周二Wednesday周三Thursday周四Friday周五Saturday周六Sunday周日January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月Fine晴Overcast阴Snow雪Rain雨Cloudy多云FO前台Cashier收银Guest客人Telephoto电话Maintain维修Safety保险柜Cigarette香烟Nailhole指甲剪Forfex剪刀Socket插座Blower吹风机Charger充电器Keep secrecy保密Remote control遥控器Massage按摩Entertainment娱乐elevator电梯tea茶叶water bottle水壶for free免费safe-conduct安全通道reticle网线iron熨斗ironing board熨衣板map地图hot water热水fruit 水果shoeshine擦皮鞋drink饮料food食品bedsheet床单quilt cover被套bath robe 浴衣towel毛巾pillowcase枕套curtain窗帘ashtray 烟灰缸glass杯子tea-cap盖杯tea-box茶叶盒clothes-rack衣架the senice clamps服务夹noise菜谱close stool马桶broken electricity断电window窗户make water漏水lock 锁chair椅子light灯bathtub浴缸ice冰icebox/refrigeratory冰箱electric torch手电筒bed床dish盘子scoop勺子boud碗knife小刀fixing调料sugar糖salt盐shoeshine鞋油toecap鞋刷insect虫glue water胶水calculator计算器rule尺子stapler订书机inkpad印泥mouse鼠标do not disturb勿扰make up room打扫房间extra bed加床no need service不需要服务lost and found遗留物品plug插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 当然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning早上好good afternoon下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry别担心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！（初次见面，回答同样用该句）welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’s mypleasure不用谢！thank you very much非常感谢I’m sorry 很抱歉Excuse me打扰一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list房价表general manager总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade商场financial department 财务部security department 安全部purchasing department采购部engineering department工程部三、客房服务常用对话：G: guest 客人R: room attendant 楼层服务员1.showing the guests to the room为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2.Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!undry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good.R: Here you are.G: Oh, How nice! Your hotel’s laundry service is excellent.R: Thank you !That’s just what we should do.4.RepairingDialogueG: Excuse me!R: Yes?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on.R: Well, There is a switch on the beddable, Did you turn on it?G: Yes, I’ve done is.R :I’m sorry. May I have a look at it?(Trying to fix it, but in rain)R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. (She leaves the room. Five minutes later. There is a knock on the door).R: Housekeeping, May I come in?G: Yes.R: Good evening! We are going to check your TV set.(Electncian finishes the repairing)R :Dear sir, everything is OK now, Is there anything dse I can do for you?G: No, Thanks very much!R: It’s my pleasure .And with you have a sweet evening!Dialogue twoR: Good evening! What’s the matter sir? G: Air conditioner is not cool/heat enough.R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are up to cheek if for you.Dialogue threeG: There is no water in the shower head. Can you call someone to fix it for me.R: We’ll call the engineer immediately. I’m sorry for any inconvenience.5.Room serviceG: What would like to take our lunch in our room. Could you bring it here?R: Yes .Of course. Our hotel provides very good room service, sir.G: Very nice. When should me order our lunch?R: At any time you want. You may dial“2619”to call the room service section directly to order breakfast, lunch or dinner.G: By the way. What should we do with the plates when we finish eating?R: You can call me to clean it up, or just leave them outside you room.G: Oh, I see. Thank you.6.Miscellaneous servicesDialogue oneR: Good morning. Dear Madam!G: Good morning. Will you de me a favor?R: Sure.G: I’d like to have some glasses?R: How many would you like?G: Three.R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部分：1.开门G: I’m the guest from 1817.And I left key in the room/My key isn’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At 四．简单的称谓：1．Sir:对不相识的男士的通称。
酒店客房常用英语
Laundry洗衣 Mini-bar/Refrigerator冰箱Ice冰块 Cocacola可乐Mineral water矿泉水 Cigarette香烟Sugar方糖 Hanger衣架Electric Kettle电水壶 Glass水杯Cup瓷茶杯 Telephone Book电话本Hair Drier电热吹风机 Washed水洗Damage毁坏，损坏 Compensate赔偿，补偿Dry Cleaned干洗 Pressed/Iron熨烫Slipper拖鞋 Soap香皂Newspaper报纸 Toilet Paper卫生纸Towel毛巾 Bath Towel浴巾Floor Towel地巾 Small Towel方巾Tea茶叶 Beverage饮料Telephone电话 TV controller遥控器Hanger衣架 Bothroom卫生间Shower沐浴 Coffce咖啡Toothbrush 牙刷 toothpaste 牙膏Shower Cap 浴帽 Comb梳子Vanity Kit 护理套装 Shaver\Razor 须刨Quilt 棉被 Charger充电器Bathrobe 浴袍 pillow枕头Conditioner护发素 air conditioner空调Good morning/afternoon/evening早上好/下午/晚上Have a nice day.(time trip)祝您过得愉快I’m sorry. 很抱歉 Excuse me 对不起That’s all right 没关系 Please follow me 请跟我来Thank you 谢谢 Just a moment 请稍等Right away 马上 Turn-down service 夜床服务Room number房号 Quick service特快洗衣I’m sorry to trouble you. 对不起，麻烦您了1.Housekeeping, May I come in?客房服务员，可以进来吗？2.May I clean the room now?现在我可以打扫房间吗？3.What’s your room number, please?请问您的房号？4.Could you bring me some more towels,plesae?你能不能再给我拿几条毛巾来吗？5.The air conditioner doesn’t work.空调机坏了。
客房部常用英语
客房部常用英语Housekeeping Dept.一、词汇 Vocabulary1、客房部 housekeeping department /dept.2、客房设施 room facilities3、标准客房单、双人房 standard room single ,double room4、豪华单、双人客房 deluxe single /double room5、商务套房 business suite6、豪华套房 deluxe suite7、总统套房 presidential suite8、大床 king-size bed9、两张标准床 twin beds10、门 door11、门把手 door handle12、锁 lock13、防盗眼/猫眼 spy hole / spy eye14、衣柜 wardrobe15、衣柜滑门 wardrobe sliding door16、衣柜灯 wardrobe light17、衣架 hanger18、西装架 suit hanger19、裙架 skirt hanger20、裤架 trousers hanger21、衣镜 dressing mirror22、保险箱 safe box23、小冰箱/小酒吧 mini bar24、酒柜 cocktail cabinet25、行李架 baggage rack26、写字台 writing table27、梳妆台 dressing table28、抽屉 drawer29、电视机 TV setTV:television30、遥控器 remote control31、咖啡桌 coffee table32、椅子 chair33、安乐椅 easychair34、床垫 mattress35、床头板 headboard36、床头柜 bedside cupboard37、挂画 picture38、电话 telephone39、文具用品 stationery40、活页夹 folder/file41、圆珠笔 ball pen42、铅笔 pencil43、信纸 writing paper44、信封 envelope45、服务指南 service directory46、电话索引 telephone directory47、电视节目指南 movie guide48、宾客意见书 guest’s evaluation49、厦门市导游图 guide map of Quanzhou50、酒店简介 hotel’s brief introduction51、房价表 room rates/room tariff52、客房物品配置单/赔偿价格单 room equipment price list53、饮料单 room drink list54、记事本 memo55、台灯 desk/ table lamp56、床头灯 bed-side lamp57、落地灯 floor lamp58、壁灯 wall lamp59、挂灯/吊灯 pendant lamp/ hanging pendant60、吸顶灯 ceiling fitting lamp61、应急灯 emergency lamp62、卧具 Linen63、床罩 bed coverdouble people双人,individual单人64、枕套 pillow case65、枕头/枕芯 pillow66、床垫罩单 fitted sheet67、床单 flat sheet68、毛毯 blanket69、鸭绒被 comforter70、被子 quilt71、地毯 carpet72、大巾/浴巾 bath towel73、中巾/毛巾 towel74、细巾/手巾 hand towel75、地巾/脚巾 floor towel/bath mat76、浴巾架 towel rack77、毛巾架 towel bar78、防滑垫 skidproof mat79、浴室、卫生间 bathroom, toilet80、抽式面巾纸 facial tissues81、浴缸 bathtub82、浴帘 shower curtain83、莲蓬头 shower head84、水龙头 tap85、电吹风 hair-dryer86、镜子 mirror87、插座/多功能插座 socket multi-function socket88、剃须刀 shaver /razor89、牙刷 tooth brush90、牙膏 tooth paste91、梳子 comb92、香皂 soap93、枧盅/肥皂碟 soap dish94、洗发液 shampoo95、沐浴液 bath foam96、浴帽 shower cap97、漱口杯 gargle cup98、洗脸盆 washbasin99、玻璃杯 glass100、杯垫 coaster101、抽水马桶 toilet /water closet102、马桶水箱 water tank103、厕纸 toilet paper a roll of…一卷104、厕纸架 toilet paper holder105、卫生袋 sanitary bag106、拖鞋 slippers a pair of …一双107、亮鞋擦 shoe shine108、针线包 sewing kit109、烟灰缸 ashtray110、窗帘 curtain111、滑动窗 sliding window112、礼品袋 present bag113、洗衣袋 laundry bag114、洗衣单 laundry list115、干洗及烫衣单 dry-cleaning and pressing list 116、烫衣板 ironing board117、熨斗 iron /flat iron118、送餐服务 room service119、早餐门牌 doorknob menu120、茶叶 tea121、红茶 black tea122、乌龙茶 oolong tea123、茉莉花茶 jasmine tea124、绿茶 green tea125、咖啡 coffee126、咖啡伴侣 coffee mate127、糖 sugar128、盖杯 lidded cup129、袋泡茶 tea bag130、冷水壶 cold water kettle /pot131、热水壶 thermos bottle132、汤匙 spoon133、碟子 plate134、托盘 tray135、饮料 drink136、可口可乐 coca-cola137、喜力啤酒 Heneiken beer138、百威啤酒 Budweiser beer139、清凉茶 grassjelly drink140、椰子汁 coconut milk141、矿泉水 mineral water142、元秘D wonbi-D drink143、粒粒橙 snappy orange144、红牛 redbull drink145、“请勿打扰”牌 do not disturb146、门框 door frame147、开关 switch148、空调 air conditioner149、温度调节器 temperature adjuster150、空调排格 air conditioner vent151、烟雾感应器 smoke sensor152、自动洒水器 sprinkler153、垃圾桶 waste basket154、紧急出口 emergency exit155、服务按钮/铃 bell button /call button 156、赔偿 compensation157、免费 free of charge158、早餐卷 breakfast voucher159、泡茶 make tea160、铺床 make a bed161、中国日报 China Daily162、厦门晚报 Xiamen Evening newspaper 163、投诉 complaint164、处理投诉 settle a complaint165、无烟楼层 no smoking floor166、微笑服务 smiling service167、身份证 identity card /ID card168、护照 passport169、留言 leave a message170、贵重物品 valuables171、楼层服务台 floor station172、楼层服务员 chamber maid /floor attendant 173、楼层领班 room supervisor174、电梯 elevator /lift175、胶水 glue176、剪刀 scissors a pair of …一把177、变压器 transformer178、拉开窗帘 draw the curtains179、拉上窗帘 draw back the curtains180、照相机 camera181、叫醒服务 wake-up call /morning call182、健身设备 fitness facilities183、健康秤 /体重计 bathroom scales184、加床 extra bed185、折叠床 /弹簧床 Foldaway bed /spring bed /rollaway bed186、标准床 Standard bed二、酒店客房术语 Special Terms1、脏房 VD --------vacant dirty2、空房 VAC -------vacant room3、实房 OCC -------occupied room4、退房 C/O ------check out5、入住 C/I ------check in6、待修房 OOO ------out of order7、酒店占房 HU -------house use8、重锁 DL -------double locked9、请勿打扰 DND ------do not disturb10、贵宾 VIP ------very important person11、外宿 OOT ------out of town12、重要贵宾 VVIP -----very very important person三、客房常用英语句型 Sentences向宾客有礼貌地介绍自己 self-introducing1、我是这个房间的服务员;I’m a room attendant. I’m your room boy.2、我是楼层服务员,需要帮忙吗I’m an attendant on this floor, what can I do for you3、这里是十二楼服务台,需要帮忙吗12th /twelfth floor service desk, can I help you引领客人进房间 showing the way to this room4、先生,可以知道一下您的房号吗May I know your room number, sir /Could you tell me your room number please, sir 5、先生,我可以领您到房间吗May I show you to your room, sir6、先生,请您先走;After you, please, sir .7、请这边走;This way, please.8、这是您的房间,请进Here it is, sir. /Here you are, sir. /This is your room, please.Go in /This way, please 9、请用香巾;Have a wash, please.10、请用茶;Have some Chinese tea, please.清洁房间 cleaning the room11、我可以今年入房间吗May I come in12、对不起,打扰您了,我现在可以打扫房间吗I’m sorry to disturb you. May I clean your room now13、我可以小整理一下房间吗May I make the beds now14、对不起,先生,我可以继续清扫吗Excuse me, sir. But I haven’t finished. Shall I continue15、对不起,我结束这间房后立即为您清扫;Excuse me, I’ll clean your room as soon as I’ve finished this one.16、我们总是按照要求早整理房间;We always get rooms made up early on request.17、打扫卫生一般需要半个小时;It usually takes half an hour to finish cleaning.向客人介绍房间设施 about the room facilities18、先生,这是电灯开关,那是温度调节器;This is the light switch and that is the temperature adjuster, sir.19、先生,电视机开关在床头柜上,您按这按钮就可以打开电视;Sir, the TV power button is on the bedside cupboard. You can turn on the TV by pressing the button.洗衣服务 laundry service20、您有什么要洗的吗Have you any laundry21、我们酒店有提供普通服务和快洗服务,您是水洗还是干洗Our hotel offers regular /ordinary service and express service22、如果您急需,我们有四小时的快洗服务,但要额外付出100％的费用;If you are in a hurry ,we have a four-hour express service. Do you need washing and dry-clean23、只要把它烫平,是吗Is this for pressing only24、您的这件衣服适合干洗,但您填写的是水洗单,请问您的意见We think your shirt is suitable for dry-cleaning, but you filled in the washing sheet.Do you need to change it25、对不起,您的衬衣在洗的时候损坏了;Sorry, your shirt was damaged in the wash.26、您要快洗服务还是普通服务Would you like express service or ordinary service27、小姐,请问您的长裤要不要烫中线Miss, would you like the crease to be ironed for your trousers or not28、先生,在检查您要洗的衣服时,我们发现1裤子破了个洞,要不要帮忙缝上2衣物上有褪色的地方,要不要继续洗Sir, we found a hole/tear with the trousers among your laundry,1would you like to have it sewn up/2we found a faded spot on your laundry, shall we continue29、如果你有衣服要洗,可将它们放进浴室门后的洗衣袋内,并在洗衣单上注明您的衣服要水洗还是干洗,快洗还是普通洗,以及取回衣物的时间;If you have any laundry, please just leave it in the laundry bag behind the bathroom door. And notify in the laundry list whether you need your clothes washed, dry-cleaned, express service or ordinary service, and also what time you want to get them back.维修服务 maintenance30、喷头坏了地漏,浴间,龙头,台灯There is something wrong with the shower nozzle sink, toilet tap, desk lamp31、请稍等,我马上通知维修工;Just a moment, I’ll send the repairman to your room at once.32、对不起,今天我们的有线电视在维修,下午可能会好;Sorry, the cable TV is under examination and repair today, it probably will be this afternoon.33、别担心,我们肯定能马上修好;Don’t worry, we are sure to have it fixed right away.34、对不起,座厕堵住了;Sorry, the toilet is clogged.失物&招领 Lost and found35、先生,您能告诉我丢了什么东西吗/丢了一个钱包,可是没找到;Could you tell me what is lost, sir /A wallet, I looked for it ,but I couldn’t find it.What’s in the wallet, please /There are HK dollars, US dollars and gold necklace in the wallet.留言服务 message36、如果有人找我,请告诉他她我在10点以后回来;If someone asks for me, please tell him herthat I’ll be back at ten o’clock. 37、史密斯先生,这是约翰先生留给您的条子;Mr. Smith, this is a message for you from Mr. John.38、您要留口信吗Would you like to leave a message叫醒服务 morning call /alarm call /wake-up call service39、晚上好,先生,请问您是不是明天走Good evening, sir, Are you leaving tomorrow40、请告诉我您明天早上什么时候走/来开酒店Would you please tell me what time you will leave tomorrow morning41、明天早上七点整我将按照您的吩咐敲门叫醒您;I’ll wake you up at 7 sharp tomorrow morning by knocking at the door on request.满足客人合理需求服务 miscellaneous service42、您能给我一些信封和信纸吗Would you please give me some envelopes and writing paper43、卫生间的香皂用完了,请给我再添一块新的好吗/请稍等,我马上把香皂送到您的房间;The soap in the toilet is used up. Can you please give me a new one I’ll sent it /them up to your room, just one moment.44、我的吹风机是110V电压,请给我一个变压器;My hair dryer is 110Vvolt, please send /bring a transfer to me .45、我想要这个杯子留作纪念;/当然可以,但您要把杯子费用算到在您的房账上;I would like to keep this cup as a souvenir. / Of course, but I’ll add it to yourbill.46、您能帮我联系“的士”吗/当然可以;Can you arrange a taxi for me / Sure, of course.47、您能替我寄这封信吗Would you mind mailing this letter for me48、您是说要一个多功能插座用于手提电脑吗Do you need a multi-function socket for your portable computer49、小姐,对不起,有位客人正在使用烫衣板和熨斗,请您稍等几分钟;Excuse me, miss, the ironing board and the iron/flatiron are being used right now, would you please wait for a few minutes50、好,我马上就去办;Ok, I’ll do it immediately.51、好,我马上给您查一下;I’ll check it for you right away.52、我们马上给您送到房间;We’ll send it up to your room right now.53、我想多要10瓶啤酒/矿泉水来放在小冰箱里;I want to have 10 more beers/mineral water for my mini-bar.征求客人意见的服务54、请问您需要补……饮料名称Would you like some more…55、我可以补饮料吗May I refill your mini-bar56、如果您感觉床太硬,请问您是否需要棉被垫底,这样感觉就会柔软些If you feel the bed is too hard, would you like to have one more cotton quilt asa mattress, so you can feel a little softer57、您需要行李车吗Do you need the baggage cart为客提供咨询、解答疑难58、如何拨打国际长途/先拨8,然后拨您要的号码;How can I make an IDD call /Please dial 8 first, then the phone number you want.59、您的分机号和房间号码是一样的,酒店内部电话请拨“0”,让总机帮您转,市内电话请先拨“9”,国内外长途请先拨“8”;The extension number is just the same as your room number. For house calls, please dial zero directly, the operator will help you. Local calls, dial nine, and long distance call DDD &IDD, dial eight first, please.60、如果您有任何疑问,请与服务中心联系,电话601,603,605.If you have any queries, please contact the service center, extension 601,603, or 605.61、我把早餐券放在写字台的活页夹上了;I have put the breakfast vouchers on the file of the writing table.62、这是您的早餐门牌,如果您需要订餐,请写下时间并在您睡觉前将它挂在门外,我们酒店提供优良的送餐服务;This is your door knob menu. If you need it, just check the items for your breakfast, mark down the time and hang it outside your door before you go to bed tonight. Our hotel has very good room service.63、对不起,先生,您的房卡已经过期,请到总台办理续住手续;Sorry, sir, but you room key expires/ invalid. Please go through the extending stay procedure with the reception desk. /Please go through the procedure for extension with the reception desk.64、先生,您的房卡出了点差错,暂时无法打开房门,我先帮您开 ,等会让行李生送张新的卡给您,好吗I’m sorry, sir, I am afraid there is something wrong with the room key, so it doesn’t work. I’ll open the door for you, later I’ll ask the bellboy bring you a new one.What do you think about it65、我可以乘车去那里吗/您可以乘一路汽车去那里;May I take a bus to get there /You can get there by bus.66、请问我在哪里可以买到邮票/ 在商务中心;Can you tell me where I can buy stamps / In the business center.67、请问我在哪里可以确认机票/在票务处或商务中心;Where can I confirm my air ticket / In the ticket service or business center. 68、请问我的电池可以在哪里充电/在商务中心;Where can I have my battery recharged / In the business center.69、明天可能是什么天气/多云/雨/晴;What will the weather be like tomorrow / It will be cloudy / rainy /sunny.紧急服务如客人生病70、BELLOW先生,听说您不舒服,我们感到很不安,您现在好些了吗Mr. Below, We’re sorry to hear that you are not well. Are you feeling better now 71、需不需要请医生看看Shall we send for a doctor72、我陪您去好吗Shall I accompany you73、请好好休息;Please take / have a good rest.74、希望您早日恢复健康;Hope you’ll be all right soon. Hope you’ll get well soon75、我感冒发冷,拉肚子,胃痛I have / catch a cold feel cold, diarrhea, stomachache76、您发烧了吗Do you have a fever / temperature。
酒店客房英语大全
酒店客房英语大全客房部基础英语培训词汇部分本章概述一、Room words 房间词汇1、 Sleeping 睡眠空间2、 Washing 梳洗空间3、 Living 起居空间4、 Writing书写空间5、 Storing 存储空间6、 Other equipment 其它设备二、Special words客房特殊词汇一、房间词汇Part One、SLEEPIGN（睡眠空间）一、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床 rollaway bed二、床头柜bedside table电话telephone 便签 note paper笔pen 电子表clock请勿吸烟卡please don’t smoke on the bed音响 radio 夜灯night lightPart Two、WASHING （梳洗空间）一、洗脸台: 镜子bathroom mirror 中巾架 tower rack洗手盆wash hand basin 面盆水龙头tap(hot and cold) 下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟 soap dish卷纸架 toilet paper holder 吹风机 hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrush 牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、抽水马桶toilet bowl ：马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳 clothes line1、备品：地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain浴帘杆shower rail四、其他词汇other words丢失missing 沾染 stain堵塞clog 烧坏的 burn out通风不凉的 stuffy 门钩door hookPart Three、LIVING （起居空间）一、休闲：咖啡桌coffee table 圈椅chair扶手椅armchair 火柴match落地灯floor lamp 窗户window窗帘curtains(day and night) 窗帘curtain rod宣传架notice二、娱乐：电视TV 遥控器remote control机顶盒VOD 电视柜TV shelf节目单TV program list三、小酒吧mini bar：酒单minibar list 热水壶electric kettle 冷水壶Flask 冰筒ice bucket托盘tray 茶壶teapot茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup冰箱fridge四、酒水：花生peanut 土豆片chips可乐co-ca-co-la 雪碧sprite本地啤酒local beer 果汁juice新其士sunkist 巧克力chocolate本地矿泉水mineral water 进口矿泉水evianPart Four、WRITING （书写空间）一、写字台writing desk：梳妆镜dressing mirror 台灯lamp 节目架TV program shelf梳妆椅dress table stool二、文具盒stationery box：信纸envelope电传fax paper 行李贴安全须知抽屉drawer ：服务指南Service Guide电话本Imperial Guide Part Five、STORING （存储空间）壁橱wardrobe/closet 衣架hanger备用枕头extra pillow 毛毯blanket洗衣单laundry list 洗衣袋laundry bag鞋拔子shoehorn 衣刷子cloths brush 擦鞋纸shoeshine 拖鞋slipper 保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备)一、门厅：门door 门锁lock门把手handle 窥镜spy-hole打扫牌make up room DND牌do not disturb早餐牌breakfast 开关switch沙帘cheers 窗台window sill 电源插座socket 空调air condition花瓶vase 沙发sofa安乐椅easy chair 穿衣镜full-length mirror紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板adapter吸尘器vacuum cleaner 抹布dust cloth钥匙master key 手推车trolly消毒剂disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron 胶水glue water 胶条adhesive tape宽带线coder line 变压器transformer。
酒店客房常用单词会话
酒店客房常用单词会话1.床单、被套、被芯、枕套、枕芯、浴衣、睡衣、布草、护眼罩、旅客名单、压榨机Sheet; quilt cover; bed core; pillowcase; pillow core; bathrobe; pajama 、cloth grass 、goggle、manifest、squeezer2. 牙具、梳子、香皂、洗发水、沐浴露、护发素、润肤乳、擦鞋布、护理包Dental composites; comb; soap; shampoo; bath dew/shower gel; hair conditioner; lotion; shoe cloth; nursing bag;3.客房电话、电热水壶、客房冰箱、音响配套、空调床头灯设施、争论Guest room phone; electric kettle; freezer; acoustics room facilities; air conditioning; bedside lamp amenity argue4.枕头、毛毯、毛巾、浴巾、被子、杯子、椅子、香皂、牙刷、卷纸、拖鞋、纸巾盒Pillow ; blanket ; towel ;bath towel ;quilt ; glass ; chair ;soap ;toothbrush ;toilet paper ;slipper ;tissue box5.剪刀、浴帽、梳子、被套、床单、剃须刀、针线包、舱房卡、卫生巾、灯泡Scissors; bath cap; comb; quilt cover; bedsheet; shaver; sewing kit; stateroom key; sanitary towel; lamp6.马桶、洗衣、衣柜、网线、插座、信纸、抽屉、信封、窗户、门、地毯Lavatory; laundry; closet; line; outlet; stationery; drawer; envelope; window; door; carpet7．扣子、烟缸、浴缸、冰箱、空调、电话、指甲钳、电熨斗、灭蚊器、电视机Clasp; ashtray; bathtub; refrigerator/fridge; air condition; telephone; nail clipperElectric iron; mosquito killer ; television8.电水壶、计算器、手机充电器、台灯、衣架、保险箱、安全套、冰桶、舞厅Electric kettle; calculator; mobile charger; reading lamp; clothes rack; coffer ;condom ; ice bucket; dancing room/dancery9游泳池、室内泳池、蛋糕、冰块、咖啡、啤酒、早餐、饼干、茶叶、薯片Swimming pool; indoor pool; cake ;ice; coffee; beer; breakfast; cookies; tea; potato chips10.雪碧、可乐、矿泉水、巧克力、牛奶、报纸、开关、下船、乘船Sprite; cola; mineral water; chocolate; milk; news paper; switch;debarkation; embarkation客房部用语1.housekeeping;may I come in 客房服务员;我能进来吗2.here are the light switch;the temperature adjuster; the closetand the minibar.这是电灯开关、温度调节器、衣柜和小冰箱..3.there are 2 outlets in the bathroom; one is for 110v and the otheris for 220v.浴室内有两个插座;分别是110和220伏电压..4.the hot water supply is round the clock in our hotel.我们酒店有24小时热水供应5.the menu is on the door knob.make down the items and time for yourbreakfast and hang it outside the door.这是挂门餐牌;请标明用早餐的品名和时间;并把它挂在门外..6.here is the hotel’s service booklet and the telephone directory.You can make DDD calls and IDD calls from your room.这是我们酒店的服务指南和电话号码本;您可以从房内打国内和国际直拨电话7.excuse me ;may I clean your stateroom now 打扰了;现在能为您打扫房间吗8.we usually make up the check-out room first; but we can do your stateroom earlier on your request.我们通常是先做走房;但我们可以按您的要求先做您的房间..9I’m sorry to hear that you’re ill;shall I get you a doctor 我很遗憾听到您生病了;要我给您请个大夫吗10if you don’t want to be disturbed; just hang the DND sign out side the door如果您不想被打扰;就请将请勿打扰的牌子挂在门外..12 I’m afraid you’ll have to contact the front office for the extra bed.恐怕您得和前厅部联系加床事宜13 just leave your laundry in the laundry bag.请把洗的衣物放在洗衣袋中..14. we charge 50% more for the express laundry service.我们要加收50%快洗服务费15 our hotel will pay for the laundry damage.the indemnity shall not exceed 10 times the laundry fee.我们酒店会赔偿洗衣损坏;赔偿费不超过洗衣费的10倍..16 I’ll bring one more blanket to you right away.我马上给您在拿条毯子来..17 I’m sorry;but you ‘ll have to pay penalties for it.对不起;你需要付罚金18 i’m awfully sorry about that.我对此十分抱歉19 i do apologize for my mistake.我为我的错误而道歉..20 sorry to have caused you so much trouble.对不起;给您添麻烦了..21 I assure you that it won’t happen again.i’ll be more careful another time. 我保证这件事以后不再发生;以后我一定仔细些..22 guest : why hasn’t my baggage been sent up yet客人：我的行李怎么还没送上来I’m sorry for the slowness; the bellman is carrying your baggage up now我为服务迟缓表示抱歉;行李员正在将您的行李送上来..23.this pillow case is so dirty 这个枕套太脏I’m sorry; thank you for bringing this to my attention ;I willbring you a clean one at once.对不起;谢谢您提醒我这些;我马上给您拿干净的来24.the air-conditioner is not working well.空调出了问题sorry; I will send for an electrician to fix it right away.对不起;我马上给您请个电工来修理..25.just a moment.; please ;sir; I’ll get you the manager to take care of the problem.请稍后;先生;我给您请经理来解决这个问题..26may I make the turn-down service for you now 我可以做夜床吗27.May I supply the mini-bar for you 我可以补充您的小酒吧吗28.may I help you 我可以帮你吗29.What else can I do for you 还有什么可以为您效劳吗30.May I have your stateroom number 请问您的房号是多少31.I’m glad to meet you很高兴见到你31. Just moment ;please.请稍后32.Have a nice day. 祝您有一个愉快的一天33.May I make up your stateroom now 我现在可以整理您的房间吗34Would you have some lanuday today 您今天要洗衣服吗35.May I come to your room and have a look 我能进您的房间看一下吗36.Welcome onboard.欢迎登船37.We hope service to you again.希望再次为您服务..38.They will be back within 4 hours.四小时内回来39.It’s free of charge这是免费的40.I will send it to you right away.我回马上送来41.I’m sorry. I’m afraid I can’t understand about that; may I call duty manger.请原谅;我恐怕不是很明白您的意思;我可以让值班经理回复你吗42.you’re welcome and I hope you have a good dream.不用谢;祝您好梦43.I’m afraid your srateroom will be ready in a few minutes;we are sorry for the inconvenience.您的房间还需要几分钟才能收拾好;给您带来的不便我们表示歉意44.Let me adjust the air conditioner for you.让我为您调节空调45.If we have we send it to you right away.如果我们有;我会马上送过来..46.If there is anything I can do for you; just let me know.如果有什么能够帮上您的;尽管告诉我47.If you have anything else;please dial extension number.如果您还需要其他服务;拨内线48.Your stateroom is at the end of the corridor.您的房间在走廊的尽头49．I can contact the reception to arrange it for you.我会联系前台来为您安排50.There is some repair work on the upper floor;but it will stopduring the rest time ;I hope you can understand.上面楼层在维修;但在休息时会停止;我希望您能理解51.Is there anything else I can do for you 还需要我做些什么吗52.I’m afraid we don’t have this service.我恐怕我们没有这项服务53.If you need to clean your room ;put the cleaning sign on the door.如果您需要清理房间;就把清洁牌挂门外54.Our guest are always pleased by the our housekeeping.我们的客人对我们客房的服务感到满意..55.I’ll report it to my supervisor immediately.we’ll let you know as soon as possible.我会马上报告我们主管;我们会尽快的回复您.. 56.I’M sorry we have to charge you for the damage according to the copmany’s regulation.根据酒店规定;我们必须收一定的钱57.I’m sorry for security reasons we can’t open the door.很抱歉为了安全理由;我们不能开门58.I’d like to have my clothes here ;I’ll pick them up later.我想把衣服留在这里;迟些来取59.It’s probably the satellite signal; It’s cloudy today;something when the weather is bad the signal is not clear.可能是卫星信号的关系;今天多云吗;天气不好信号就不好。
酒店客房部常用英语
酒店客房部常用英语酒店客房部常用英语（一）1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。
4、Please pay at the cashier’s desk over there.请去那边帐台付款。
酒店客房部常用英语（二）5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？6、Housekeeping, may I come in?客房服务员，我可以进来吗？酒店客房部常用英语（三）7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.我希望没有打扰您。
9、One moment, madam. I’ll bring th em to you right away.等一会儿，夫人。
我马上送来。
10、I’ll send for an electrician( doctor...)我给您请电工（大夫……）。
餐饮部：11、Sit down, please. Here is the menu.请坐，给您菜单，教师。
May I take your order, sir?您要点菜吗？12、What would you like to have, coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供给工夫是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。
酒店客房单词
GUEST ROOM FACILITIES[fə′silitis] 房间设施lamp shade[ʃeid] 灯罩stationery[′steiʃənəri] holder 文具夹TV set / television 电视机remote[ri′məut] control 遥控器dimmer[′dimə] 调光器bell 门铃lock 门锁main switch[switʃ] 总开关wardrobe [′wɔ:drəub]衣柜hanger[′hæŋə] 衣架air-conditioner 空调dressing table / drawer 梳妆台/ 抽屉mirror[′mirə] 镜table lamp 台灯stool[stu:l] (chair) 梳妆凳waste bin / trash [træʃ]can 垃圾箱curtain[′kə:tn] 窗帘automatic[ɔ:tə′mætik] curtain 电动窗帘stand lamp 落地灯coffee table 咖啡台coffee maker 咖啡机stove [stəuv]/ oven [′ʌvən]烤炉ice bucket [′bʌkit]冰壶fridge[′fridʒ] / freezer[′frizə] 冰箱cup / mug 茶杯ashtray[′æʃtrei] 烟灰缸tea box 茶叶盒teabag 茶叶包electric[i′lektrik] jug[dʒʌɡ] kettle[′ketl] 电热水壶bed sheet 床罩bedside cupboard[′kʌbəd] 床头柜bedside lamp 床头灯smoke detector[di′tektə] 烟雾感应器carpet[′kɑ:pit] 地毯wallpaper 墙纸ceiling[′si:liŋ] 天花板armchair 扶手椅shoe polish[′pɔliʃ] / shoeshine 鞋油sewing [′səuiŋ] kit 针线包envelopes[′envələups] / writing paper 信封/ 信纸map of Guangzhou / city map 广州地图/ 城市地图post cards 明信片comment[′kɔment] cards 意见卡TV program[′prəuɡræm] guide 电视节目单directory[di′rektəri] of service / service guide[ɡaid] 服务指南welcome letter (Chinese & English) 中英文欢迎信GM's card 总经理名片writing pad[pæd] 留言簿ball pen / round pen / ball point pen[pɔint]圆珠笔iron[′aiən] and board 熨斗和熨衣板heater 暖器massage[′mæsɑ:ʒ] chair 按摩椅squeezer[skwi:zə] 脚底按摩器adaptor[ə′dæptə] 转换插座switch board[bɔ:d] / extension[iks′tenʃən] board 排式插座bulb[bʌlb] / light ball 灯泡cable 网线duvet [du: ′vei]羽绒被pillowcase[′piləukeis] 枕套Aroma Pillow 香薰枕Baby Pillow 儿童枕Health Care Pillow 健康枕Herbal Pillow 决明子枕Buckwheat Pillow 荞麦枕furniture [′fə:nitʃə] 家具sofa / couch [kautʃ] 沙发windowsill[′windəu] [sil] 窗台mattress[′mætris] 床垫crib[krib] / baby cot 婴儿床dehumidifier [di:hju(:)′midifaiə] 除湿器vacuum[′vækjuəm] / hoover[′hu:və] 吸尘器broom[bru:m] 扫帚mop[mɔp] 拖把卫生间客用品BA THROOM PROVISIONS[prə′viʃən] shampoo[ʃæm′pu:] 洗发液shower gel[dʒel] 洗浴液hair conditioner 护发素comb 梳子toothbrush 牙具toothpaste 牙膏glass 玻璃杯shower cap 浴帽tissue 面巾纸toilet paper 卷纸soap 肥皂lady's sanitary[′sænitəri] bag 女宾清洁袋face towel 脸巾bathrobe 浴袍hand towel 擦手方巾bath mat[mæt] 地脚巾nail[neil] clipper[′klipə] 指甲钳cotton[′kɔtən] bud 棉签washbasin 面盆tap / faucet[′fɔ:sit] (hot & cold) 水龙头（冷/热）towel set 毛巾架bathtub [′bɑ:θtʌb]浴缸soap box 皂盒tissue / handkerchief[′hæŋkətʃif] 面巾纸/ 手帕rain shower 花洒floor drain[drein] 地漏tissue box 面巾纸盒toilet paper holder 卷纸架water tank [tæŋk]水箱hair dryer 风筒mouthwash 漱口水air freshener 空气清新剂餐具:silver[′silvə] ware 银器具cutlery[′kʌtləri] 刀叉餐具coaster[′kəustə] / glass mat 杯垫goblet 高脚杯spoon 勺子coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea pot 茶壶tea set 茶具tea tray[trei] 茶盘caddy [′kædi]茶罐dish 碟plate 盘saucer[′sɔ:sə] 小碟子bowl 碗chopsticks[′tʃɔpstiks] 筷子soup[su:p] spoon 汤匙fork 餐刀knife 餐刀fruit plate 水果盘toothpick 牙签。
酒店行业中常用的专业英语词汇
酒店行业中常用的专业英语词汇I. 客房和设施A. 房间类型1. 标准间1)Standard Room - 标准间2)Single Room - 单人间3)Double Room - 双人间4)Twin Room - 双床间5)Queen Room - 大床间（通常指一张较大的床）6)King Room - 大床间（通常指一张特大号床）7)Room Amenities - 房间设施8)Bedding - 床上用品9)Ensuite Bathroom - 套间浴室10)Air Conditioning - 空调11)Heating - 暖气12)Television - 电视13)Mini Fridge - 小冰箱14)Desk - 书桌15)Chair - 椅子16)Wardrobe - 衣柜17)Luggage Rack - 行李架18)Room Service - 客房服务19)Housekeeping - 客房服务20)Wi-Fi Access - Wi-Fi接入2. 豪华间1)Luxury Room - 豪华间2)Deluxe Room - 豪华间3)Premium Room - 高级豪华间4)Executive Room - 行政豪华间5)Superior Room - 高级豪华间6)Luxury Suite - 豪华套房7)Executive Suite - 行政套房8)Presidential Suite - 总统套房9)Penthouse Suite - 阁楼套房10)Royal Suite - 皇家套房11)Grand Suite - 大套房12)Exclusive Suite - 独享套房13)Signature Suite - 特色套房14)Opulent Room - 奢华间15)Premier Room - 高级豪华间16)Luxury Room Amenities - 豪华间设施17)Luxury Room Features - 豪华间特色18)Luxury Room Decor - 豪华间装饰19)Luxury Room Service - 豪华间服务20)Luxury Room Experience - 豪华间体验3. 套房1)Suite - 套房2)Luxury Suite - 豪华套房3)Executive Suite - 行政套房4)Presidential Suite - 总统套房5)Penthouse Suite - 阁楼套房6)Royal Suite - 皇家套房7)Grand Suite - 大套房8)Junior Suite - 小型套房9)Family Suite - 家庭套房10)Duplex Suite - 复式套房11)Adjoining Suite - 相邻套房12)Connecting Suite - 连通套房13)Corner Suite - 角落套房14)Honeymoon Suite - 蜜月套房15)Signature Suite - 特色套房16)VIP Suite - VIP套房17)Exclusive Suite - 独享套房18)Spa Suite - 水疗套房19)Hospitality Suite - 欢迎套房20)Accessible Suite - 无障碍套房3. 单人间1)Single Room - 单人间2)Standard Single Room - 标准单人间3)Deluxe Single Room - 豪华单人间4)Superior Single Room - 高级单人间5)Executive Single Room - 行政单人间6)Premium Single Room - 高级单人间7)Single Occupancy - 单人入住8)Single Bed - 单人床9)Single Use - 单人使用10)Single Rate - 单人价11)Single Supplement - 单人附加费12)Single Room Reservation - 单人间预订13)Single Room Availability - 单人间可用性14)Single Room Request - 单人间要求15)Single Room Booking - 单人间预订16)Single Room Discount - 单人间折扣18)Single Room Configuration - 单人间布局19)Single Room Occupancy Rate - 单人间入住率20)Single Room Policy - 单人间政策4. 双人间1)Double Room - 双人间2)Twin Room - 双床间3)Queen Room - 大床间（通常指一张较大的床）4)King Room - 大床间（通常指一张特大号床）5)Standard Double Room - 标准双人间6)Deluxe Double Room - 豪华双人间7)Superior Double Room - 高级双人间8)Executive Double Room - 行政双人间9)Premium Double Room - 高级双人间10)Double Occupancy - 双人入住11)Double Bed - 双人床12)Double Use - 双人使用13)Double Rate - 双人价14)Double Supplement - 双人附加费15)Double Room Reservation - 双人间预订16)Double Room Availability - 双人间可用性18)Double Room Booking - 双人间预订19)Double Room Discount - 双人间折扣20)Double Room Amenities - 双人间设施B. 房间设施1. 床铺1)Bed - 床2)Single Bed - 单人床3)Double Bed - 双人床4)Twin Beds - 双床5)Queen Bed - 大床（通常指一张较大的床）6)King Bed - 大床（通常指一张特大号床）7)Bunk Bed - 双层床8)Trundle Bed - 拉床9)Murphy Bed - 墙床（可折叠收起的床）10)Sofa Bed - 沙发床11)Day Bed - 单人沙发床12)Futon Bed - 布团床（日式折叠床）13)Canopy Bed - 帷幔床14)Four-Poster Bed - 四柱床15)Platform Bed - 平台床16)Sleigh Bed - 雪橇床17)Adjustable Bed - 可调节床18)Hospital Bed - 医院床19)Cot - 小床（婴儿床）20)Air Mattress - 充气床垫2. 浴室1)Bathroom - 浴室2)Ensuite Bathroom - 套间浴室（即客房内部的私人浴室）3)Shower - 淋浴4)Bathtub - 浴缸5)Toilet - 厕所6)Sink - 洗手盆7)Mirror - 镜子8)Towel - 毛巾9)Toiletries - 洗浴用品10)Shampoo - 洗发水11)Conditioner - 护发素12)Body Wash - 沐浴露13)Soap - 香皂14)Toilet Paper - 厕纸15)Hair Dryer - 吹风机16)Bathrobe - 浴袍17)Slippers - 拖鞋18)Scale - 体重秤19)Bidet - 洗净器20)Towel Rack - 毛巾架3. 电视和娱乐设施1)Television (TV) - 电视2)Flat-Screen TV - 平板电视3)Smart TV - 智能电视4)Cable TV - 有线电视5)Satellite TV - 卫星电视6)Streaming Services - 流媒体服务7)Blu-ray Player - 蓝光播放机8)Gaming Console - 游戏机9)Video Games - 电子游戏10)Game Controller - 游戏手柄11)Board Games - 桌游12)Card Games - 纸牌游戏13)Books - 书籍14)Magazines - 杂志15)Music Player - 音乐播放器1)Air Conditioning (AC) - 空调2)Central Air Conditioning - 中央空调3)Room Air Conditioner - 房间空调4)HVAC System - 暖通空调系统5)Thermostat - 恒温器6)Cooling System - 冷却系统7)Heating, Ventilation, and Air Conditioning (HVAC) - 供暖、通风和空调系统8)Air Handler - 空气处理器9)Condenser Unit - 冷凝器单元10)Evaporator Coil - 蒸发器盘管11)Compressor - 压缩机12)Refrigerant - 制冷剂13)Ductwork - 风管系统14)Air Filter - 空气过滤器15)Ventilation Fan - 通风扇16)Air Duct - 风道17)Cooling Tower - 冷却塔18)Heat Pump - 热泵19)Chiller - 冷水机组20)Air Quality Control - 空气质量控制1)Heating - 暖气2)Central Heating - 中央供暖3)Room Heater - 房间加热器4)Radiator - 散热器5)Boiler - 锅炉6)Heat Pump - 热泵7)Baseboard Heater - 地板加热器8)Electric Heater - 电暖器9)Thermostat - 恒温器10)Heat Exchanger - 热交换器11)Furnace - 熔炉12)Hydronic Heating - 水暖供暖13)Underfloor Heating - 地暖14)Heat Vent - 暖气通风口15)Ductwork - 供暖管道16)Hot Water Radiator - 热水散热器17)Central Boiler System - 中央锅炉系统18)Gas Heater - 燃气加热器19)Heat Control System - 供暖控制系统20)Heat Recovery Ventilation (HRV) - 热回收通风C. 酒店设施1. 大堂1)Lobby - 大堂2)Reception Area - 接待区3)Front Desk - 前台4)Concierge Desk - 礼宾台5)Bell Desk - 行李服务台6)Check-in Counter - 办理入住手续柜台7)Check-out Counter - 办理退房手续柜台8)Guest Services - 客户服务9)Information Desk - 信息咨询台10)Waiting Area - 候客区11)Seating Area - 座位区12)Lobby Lounge - 大堂休息区13)Business Center - 商务中心14)Wi-Fi Zone - Wi-Fi 区域15)Meeting Point - 集合点16)Concierge Services - 礼宾服务17)Valet Service - 代客泊车服务18)Porter - 行李员19)Hotel Lobby Bar - 酒店大堂酒吧20)Decor - 装饰风格2. 接待处1)Front Desk - 前台2)Reception Desk - 接待处3)Check-in Counter - 办理入住手续柜台4)Check-out Counter - 办理退房手续柜台5)Guest Services Desk - 客户服务柜台6)Concierge Desk - 礼宾台7)Information Desk - 信息咨询台8)Reservation Desk - 预订台9)Guest Relations Desk - 客户关系柜台10)Key Card Issuance - 发卡处11)Bell Desk - 行李服务台12)Valet Desk - 代客泊车服务台13)Lost and Found - 失物招领处14)Business Center - 商务中心15)Tour Desk - 旅游咨询处16)Currency Exchange - 货币兑换处17)Complaints Desk - 投诉处18)Feedback Counter - 反馈柜台19)VIP Check-in Counter - VIP办理入住手续柜台20)Express Check-out - 快速退房服务3. 餐厅1)Restaurant - 餐厅2)Fine Dining Restaurant - 高级餐厅3)Casual Dining Restaurant - 休闲餐厅4)Buffet - 自助餐5)Café - 咖啡厅6)Bar - 酒吧7)Lounge - 休息厅8)Dining Area - 就餐区9)Private Dining Room - 私人包厢10)Outdoor Dining - 户外用餐11)Kitchen - 厨房12)Chef - 厨师13)Sous Chef - 副厨师14)Cook - 烹饪员15)Waiter/Waitress - 服务员16)Host/Hostess - 主持人/女主持人17)Menu - 菜单18)Wine List - 酒单19)Table Setting - 桌面布置1)Bar - 酒吧2)Lounge Bar - 休息厅酒吧3)Cocktail Bar - 鸡尾酒吧4)Pub - 酒吧5)Sports Bar - 运动酒吧6)Wine Bar - 葡萄酒吧7)Beer Bar - 啤酒吧8)Pool Bar - 游泳池酒吧9)Rooftop Bar - 屋顶酒吧10)Whiskey Bar - 威士忌酒吧11)Champagne Bar - 香槟酒吧12)Bar Counter - 酒吧柜台13)Bartender - 调酒师14)Barback - 酒吧助理15)Bar Stool - 酒吧高脚凳16)Bar Menu - 酒吧菜单17)Happy Hour - 欢乐时光18)Last Call - 最后呼叫19)Drink Specials - 特色饮品20)Bar Tab - 酒吧账单1)Swimming Pool - 游泳池2)Outdoor Pool - 室外游泳池3)Indoor Pool - 室内游泳池4)Lap Pool - 游泳池5)Kiddie Pool - 儿童游泳池6)Hot Tub/ Jacuzzi - 按摩浴缸/水疗浴缸7)Poolside - 游泳池旁8)Pool Deck - 游泳池平台9)Pool Bar - 游泳池酒吧10)Pool Towel - 游泳池毛巾11)Poolside Lounge Chairs - 游泳池边的躺椅12)Pool Maintenance - 游泳池维护13)Pool Rules - 游泳池规定14)Pool Lifeguard - 游泳池救生员15)Pool Temperature - 游泳池水温16)Pool Depth - 游泳池深度17)Pool Float - 游泳池浮板18)Pool Fence - 游泳池围栏19)Pool Pump - 游泳池水泵20)Poolside Service - 游泳池边的服务6. 健身房1)Fitness Center/Gym - 健身中心/健身房2)Gym Equipment - 健身器材3)Treadmill - 跑步机4)Elliptical Trainer - 椭圆机5)Stationary Bike - 动感单车6)Weightlifting Area - 举重区7)Free Weights - 自由重量器械8)Resistance Machines - 阻力器械9)Exercise Mat - 运动垫10)Stretching Area - 拉伸区11)Fitness Class - 健身课程12)Personal Trainer - 私人教练13)Fitness Assessment - 健身评估14)Locker Room - 更衣室15)Shower Facilities - 淋浴设施16)Towel Service - 毛巾服务17)Hydration Station - 补水站18)Fitness Schedule - 健身课程表19)Fitness Membership - 健身会员资格20)Fitness Center Policies - 健身中心规定1)Conference Room - 会议室2)Meeting Room - 会议室3)Boardroom - 董事会议室4)Function Room - 多功能厅5)Seminar Room - 研讨会室6)Training Room - 培训室7)Auditorium - 礼堂8)Banquet Hall - 宴会厅9)Exhibition Hall - 展览厅10)Breakout Room - 分组会议室11)Conference Facilities - 会议设施12)Audio-Visual Equipment - 音视频设备13)Projector - 投影仪14)Screen - 屏幕15)Microphone - 麦克风16)Podium - 讲台17)Whiteboard/Flipchart - 白板/翻页板18)Conference Call - 电话会议19)Catering Service - 餐饮服务20)Meeting Planner/Coordinator - 会议策划/协调人1)Banquet Hall - 宴会厅2)Ballroom - 舞厅3)Function Hall - 多功能厅4)Event Hall - 活动厅5)Reception Hall - 接待厅6)Dining Hall - 餐厅7)Grand Hall - 大厅8)Social Hall - 社交厅9)Wedding Venue - 婚礼场地10)Gala Venue - 庆典场地11)Conference Hall - 会议厅12)Exhibition Hall - 展览厅13)Meeting Space - 会议空间14)Party Room - 派对厅15)Cocktail Lounge - 鸡尾酒休息室16)Function Room - 功能室17)VIP Lounge - 贵宾休息室18)Venue Rental - 场地租赁19)Hall Decoration - 大厅装饰20)Catering Service - 餐饮服务II. 酒店服务A. 预订和登记入住1. 预订房间1)Room Reservation - 房间预订2)Booking - 预订3)Reservation Confirmation - 预订确认4)Check-in - 入住5)Check-out - 退房6)Room Type - 房间类型7)Room Category - 房间类别8)Room Rate - 房价9)Room Availability - 房间可用性10)Room Inventory - 房间库存11)Occupancy - 入住率12)No-show - 未到13)Cancellation Policy - 取消政策14)Early Check-in - 提前入住15)Late Check-out - 延迟退房16)Reservation System - 预订系统17)Booking Engine - 预订引擎18)Booking Confirmation Number - 预订确认号19)Group Booking - 团体预订20)Waitlist - 候补名单2. 入住登记1)Check-in - 入住2)Guest Registration - 客人登记3)Guest Check-in - 客人入住登记4)Registration Card/ Form - 登记卡/表格5)Identification - 身份证明6)Passport - 护照7)Driver's License - 驾驶证8)ID Card - 身份证9)Room Assignment - 房间分配10)Key Card/Room Key - 门卡/房间钥匙11)Welcome Package - 欢迎礼包12)Check-in Time - 入住时间13)Late Arrival - 晚到14)Early Arrival - 早到15)Express Check-in - 快速入住16)Front Desk - 前台17)Concierge Desk - 礼宾台18)Bellboy/Porter - 行李员/门童19)Room Inspection - 房间检查20)Check-in Procedure - 入住流程3. 结账1)Check-out - 退房2)Billing - 结账3)Payment - 付款4)Invoice - 发票5)Final Bill - 最终账单6)Settlement - 结算7)Payment Method - 付款方式8)Credit Card - 信用卡9)Debit Card - 借记卡10)Cash Payment - 现金支付11)Room Charge - 房费12)Additional Charges - 附加费用13)Incidental Charges - 杂费14)Mini Bar Charges - 迷你吧费用15)Telephone Charges - 电话费用16)Internet Charges - 上网费用17)Discounts - 折扣18)Receipt - 收据19)Refund - 退款20)Payment Confirmation - 付款确认B. 客房服务1. 房间清洁1)Housekeeping - 客房服务2)Room Cleaning - 房间清洁3)Housekeeper - 客房服务员4)Housekeeping Supervisor - 客房服务主管5)Cleaning Schedule - 清洁计划6)Cleaning Checklist - 清洁检查表7)Housekeeping Staff - 客房服务人员8)Turn Down Service - 整理服务9)Bed Making - 整理床铺10)Vacuuming - 吸尘11)Dusting - 擦拭灰尘12)Mopping - 拖地13)Trash Removal - 垃圾清理14)Linen Change - 更换床上用品15)Towel Replacement - 更换毛巾16)Toiletry Restocking - 补充洗漱用品17)Room Inspection - 房间检查18)Deep Cleaning - 深度清洁19)Sanitization - 消毒20)Cleaning Supplies - 清洁用品2. 补给品1)Amenities - 便利设施2)Toiletries - 洗漱用品3)Guest Supplies - 客房用品4)Complimentary Items - 免费用品5)Hotel Amenities - 酒店设施6)In-room Amenities - 客房设施7)Shampoo - 洗发水8)Conditioner - 护发素9)Body Wash - 沐浴露10)Soap - 香皂11)Lotion - 乳液12)Toothpaste - 牙膏13)Toothbrush - 牙刷14)Shower Cap - 浴帽15)Razor - 剃须刀16)Shaving Cream - 剃须膏17)Hairdryer - 吹风机18)Coffee/Tea Supplies - 咖啡/茶供应品19)Bottled Water - 瓶装水20)Snack Basket - 小吃篮3. 服务员1)Waiter/Waitress - 服务员2)Server - (美式英语) 服务员3)Host/Hostess - 主人/女主人4)Bartender - 调酒师5)Barista - 咖啡师6)Concierge - 礼宾员7)Bellhop/Porter - 行李员/门童8)Room Attendant - 房间服务员9)Housekeeper - 客房服务员10)Housekeeping Supervisor - 客房服务主管11)Housekeeping Manager - 客房服务经理12)Front Desk Clerk/Agent - 前台接待员/代理13)Receptionist - 接待员14)Doorman - 门童15)Valet - 代客泊车员16)Porter - 行李员17)Room Service Attendant - 客房服务员18)Sommelier - 品酒师19)Catering Staff - 餐饮服务人员C. 餐饮服务1. 早餐1)Breakfast - 早餐2)Buffet Breakfast - 自助早餐3)Continental Breakfast - 欧式早餐4)Full English Breakfast - 英式丰盛早餐5)American Breakfast - 美式早餐6)Brunch - 早午餐7)Breakfast Menu - 早餐菜单8)Breakfast Bar - 早餐吧台9)Breakfast Service - 早餐服务10)Breakfast Buffet Spread - 早餐自助餐11)Breakfast Selection - 早餐选择12)Continental Buffet - 欧式自助餐13)Hot Breakfast Items - 热食早餐项目14)Cold Breakfast Items - 冷食早餐项目15)Healthy Breakfast Options - 健康早餐选择16)Grab-and-Go Breakfast - 随取随走早餐17)Breakfast Hours - 早餐时间18)Breakfast Attendant - 早餐服务员19)Breakfast Specials - 早餐特色菜20)Breakfast Package - 早餐套餐2. 午餐1)Lunch - 午餐2)Lunch Menu - 午餐菜单3)Lunch Specials - 午餐特色菜4)Business Lunch - 商务午餐5)Set Lunch - 套餐午餐6)Buffet Lunch - 自助午餐7)Express Lunch - 快捷午餐8)Working Lunch - 工作午餐9)Lunch Hour - 午餐时间10)Lunch Break - 午餐休息时间11)Lunch Service - 午餐服务12)Lunch Reservation - 午餐预订13)Lunch Meeting - 午餐会议14)Takeout Lunch - 外卖午餐15)Lunch Buffet Spread - 午餐自助餐16)Healthy Lunch Options - 健康午餐选择17)Chef's Special Lunch - 主厨特色午餐18)Daily Lunch Special - 每日午餐特价菜19)Lunch Combo - 午餐套餐3. 晚餐1)Dinner - 晚餐2)Dinner Menu - 晚餐菜单3)Dinner Specials - 晚餐特色菜4)À la carte Dinner - 单点晚餐5)Fine Dining - 高档餐饮6)Gourmet Dinner - 美味晚餐7)Formal Dinner - 正式晚餐8)Casual Dinner - 休闲晚餐9)Dinner Service - 晚餐服务10)Dinner Reservation - 晚餐预订11)Dinner Buffet - 晚餐自助餐12)Chef's Dinner Special - 主厨晚餐特色菜13)Candlelit Dinner - 烛光晚餐14)Family Dinner - 家庭晚餐15)Private Dinner - 私人晚餐16)Themed Dinner - 主题晚餐17)Three-course Dinner - 三道菜晚餐18)Dinner Entertainment - 晚餐娱乐节目4. 自助餐1)Buffet - 自助餐2)Buffet Spread - 自助餐品种3)Buffet Table - 自助餐桌4)Buffet Service - 自助餐服务5)Buffet Area - 自助餐区域6)Buffet Counter - 自助餐柜台7)Buffet Menu - 自助餐菜单8)Buffet Breakfast - 自助早餐9)Buffet Lunch - 自助午餐10)Buffet Dinner - 自助晚餐11)Buffet Catering - 自助餐餐饮服务12)Buffet Selection - 自助餐选择13)Buffet Setup - 自助餐布置14)Buffet Attendant - 自助餐服务员15)Buffet Price - 自助餐价格16)Buffet Style - 自助餐风格17)Buffet Spread Layout - 自助餐摆放布局18)Buffet Station - 自助餐工作台19)Buffet Hours - 自助餐时间5. 客房送餐服务1)Room Service - 客房送餐服务2)In-Room Dining - 房内用餐服务3)Dining in the Room - 房内就餐4)Room Service Menu - 客房送餐菜单5)Room Service Hours - 客房送餐时间6)Room Service Charge - 客房送餐费用7)Room Service Order - 客房送餐订单8)Room Service Attendant - 客房送餐服务员9)Room Service Tray - 客房送餐托盘10)Room Service Etiquette - 客房送餐礼仪11)Room Service Breakfast - 客房送餐早餐12)Room Service Lunch - 客房送餐午餐13)Room Service Dinner - 客房送餐晚餐14)Late Night Room Service - 夜间客房送餐服务15)Special Requests for Room Service - 客房送餐特殊要求16)Room Service Wait Time - 客房送餐等待时间17)Room Service Tip - 客房送餐小费18)Room Service Delivery - 客房送餐送达19)Room Service Beverage - 客房送餐饮品20)Room Service Amenities - 客房送餐设施。
客房部常用词汇培训
客房部常用词汇培训客房部是一家酒店内非常重要的部门，他们的职责是确保所有客房的清洁和设施的正常维护，同时保证客人对酒店的体验。
客房部员工需要学习和掌握许多常用词汇以便日常工作。
接下来，我们将会介绍客房部常用词汇培训。
1. Check-in和Check-out: 客人到达酒店时所进行入住酒店的流程是Check-in，反之则是Check-out。
这些流程通常是由前台接待员处理，但客房员工也需要清晰了解。
2. Housekeeping: Housekeeping是指客房部门的清洁，包括清洁客房、更换毛巾、垃圾处理、补充洗漱用品等。
3. Turn-down Service: 在客人愿意睡觉之前提供的一种服务。
客房员工将床上用品收拾整齐，放置糖果、瓶装水等物品，让客人在舒适的环境中睡觉。
4. Room Service: Room Service是指客房部门提供的送餐服务，可以在客房内点餐，便于客人享用餐点。
5. Laundry Service: 提供洗衣、熨烫等卫生清洁服务的部门。
客房员工必须熟悉具体洗衣服务的相关信息，包括洗衣价格、服务时间、洗衣指南等。
6. Maintenance: 维护服务是指为酒店客房内的设施提供维护和修理服务的部门。
客房员工需要提供有关维护服务的信息以及服务的预定和安排。
7. Room Type and Amenities: 房型和设施是客房员工必须要了解的信息。
员工需要知道所有不同类型房间的名称、价格、大小及其设施和福利，以便于为客人安排房间。
8. Mini-bar: 简单说，就是小冰箱。
客户可以在里面购买小吃和饮料，客房员工需要检查和补货。
9. Wake-up Service: 提供叫醒服务，客房员工需要告诉客人可以预订的唤醒服务，包括时间和方式等。
10. DND: "Do Not Disturb"的简写。
客房员工必须确认试图进行保洁或其他服务时房客的房门上是否有DND的牌子，如果是则不能打扰房客。
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酒店客房常用英语
酒店客房常用英语（一）
1. May/Can I help you?我可以帮你吗?
2. What else can I help you ?还有什么可以为你效劳的吗？
3. May I have your room key /number,please?请问你的房卡/号？
4. I’m glad to meet you !很高兴见到你！
酒店客房常用英语（二）
5. Just moment ,please .请稍等。
6. Good bye .Have a nice /good day !再见。
祝你愉快！
7. Good morning /afternoon !May I do/make up your room now?早上/下午好，我现在可以清理您的房间吗？
8. Would you have some laundry today?请问您今天要洗衣服吗？
酒店客房常用英语（三）
9. I’m sorry .May I come to your room and have a look?对不起，我能去您房间看一下吗？
10. Welcome to Haiyatt Garden Hotel !/Welcome to our hotel!欢迎到海悦花园大酒店！欢迎到我们酒店。
11. Just a minute .I’ll bring it to you .请稍等，我马上为您送来。
12. We hope service to you again.Good bye.希望能再次为你服务。
再见。
酒店客房常用英语（四）
13. They will be back within 4 hours.四小时之内会送来。
14. It’s free of charge.这是免费的
15. We’ll send it to you right away.我会马上送来。
16. Good bye and have a good day .再见！愿您今天开心。
酒店客房常用英语（五）
17. I’m sorry .I’m afraid I can’t understand about that .May I call duty manage.请原谅，我恐怕不是很明白您的意思。
我可以让值班经理回复你吗？
18. You’re welcome and I hope you have a good dr eam .不用谢，祝您有个好梦。
19. I’m afraid your room will be ready in a few minutes .We are sorry for the inconvenience.您的房间还需要几分钟才能收拾好，给您带来的不便我们表示歉意。
20. Let me adjust the air conditioner for you .让我为您调节空调。
酒店客房常用英语（六）
21. If we have we send it to you right away .如果我们有，我会马上送来。
22. If there is anything I can do for you .Just let me know .如果有什么能够帮上您的，尽管告诉我。
23. Here is a telegram for you .这儿有一封您的电报。
24. If you have anything else ,please dial the extension num ber “7700”.如果您还需要其它服务，拨内线“7700”。
酒店客房常用英语（七）
25. We are very glad to service for you .我们非常乐意为您服务。
26. Sir ,your room is at the end of the corridor.先生，您的房间在走廊的那一边。
27. I can contact the reception desk to arrange it for you .我分联系前台来为您安排。
28. There is sone repair work on the uper floor .But it will stop during the rest time ,I hope you can understand.上面楼层在维修，但在休息时会停止，我希望您能理解。
酒店客房常用英语（八）
29. Is there anything else I can do for you ?您还需要我再做些什么吗？
30. I’m afraid we don’t have this kind of sevice .我恐怕不能提供这种服务。
31. If you need to chean your room .Put the clean card on door .如果你需要清理房间，把“清洁牌”挂门外。
32. Our guest are always pleased by the our Houskeeping .我们的客人对我们的服务感到满意。
酒店客房常用英语（九）
33. I’re hotel has very good Housekeeping service.我们酒店有很好的客房服务。
34. I’ll report it to my supervisor immediakly .,we’ll let you know as soon as possible.我会马上报告我们主任，找到就通知您。
35. I’m sorry we have to charge you for the dewage acdrding to the hotel’s regulation.根据酒店规定，我们必须收一定的钱。
36. Please wait a minute I’ll let you know as soon as possible.请稍等，我会马上让您知道。
酒店客房常用英语（十）
37. I’m sorry for security reasons we can’t open the door.很抱歉，为了安全理由，我们不能开门。
38. I’d like to have my clothes here .I’ll pick them up later.我想把衣服留在这里，我以后再来靠。
39. It’s probably the satellite signal .It’s cloudy today.Something when the weather’s bad the signal’s not chear.可能是卫星信号的关系，今天有云，有时当天气不好的时候，信号就不好。
40. May I come in and check the housekeeper’s work?我能进您房间检查一下服务员清理房间的情况？。