体验商务英语第一册课件 Unit11
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商务英语第一册十、十一单元教学PPT
Unit 11 Crisis management
Starting up
A Discuss these questions 1 When ,in your opinion, dose a business problem become a crisis. 2 What crisis that business managers have to face can you think of ? 3 What sort of crisis might your own company of institution have to deal with ? 4 What do crisis management team do ? B Crisis management experts have identified the following key steps for companies in a crisis . Use complete the table below. Then discuss your answers. 1 Set up a crisis management team 2 Try to predict what crisis could occur 3 Role play a potential crisis
Showing interest Really? That’s interesting Right/ OK/Mmm/Yes/No Showing empathy I know what you mean How awful Asking for details So what happened? What did you do ? Clarifying Are you saying What (exactly) do you mean by …? Could you be more specific please? Summarising (So) you think (So) what you’re saying is…… Repetition/Question tags A We’ve reduced customer complaint by 30% B 30% ? / Have you ?
商务英语第一册十、十一单元教学PPT-18页文档资料
choice can lead to a change in meaning :
He remembered to reply to the complaint .(He didn’t forget)
He remembers replying to the complaint .( He has a clear memory of this )
look people directly in the eye at all things. nod your head often to show interest. repeat what the speaker ha said in your own words. be aware of the speaker’s body language interrupt the speaker often to show you are listening. think about what you are going to say while the speaker is talking use body language to show you are attentive try to predict what they are going to say next. ask questions if you do not understand say nothing until you are absolutely sure that the speaker has finished.
Listening ( new ideas in customer care)
A 10.1 Chris Storey is Senior Lecture in marketing at the City University Business School in London . In the first part of the interview , Chris defines customer service as a) ‘doing the right thing’ and b) ‘ delighting customers’ .What examples dose he give to illustrate these two ideas ?
He remembered to reply to the complaint .(He didn’t forget)
He remembers replying to the complaint .( He has a clear memory of this )
look people directly in the eye at all things. nod your head often to show interest. repeat what the speaker ha said in your own words. be aware of the speaker’s body language interrupt the speaker often to show you are listening. think about what you are going to say while the speaker is talking use body language to show you are attentive try to predict what they are going to say next. ask questions if you do not understand say nothing until you are absolutely sure that the speaker has finished.
Listening ( new ideas in customer care)
A 10.1 Chris Storey is Senior Lecture in marketing at the City University Business School in London . In the first part of the interview , Chris defines customer service as a) ‘doing the right thing’ and b) ‘ delighting customers’ .What examples dose he give to illustrate these two ideas ?
体验商务英语第1册教学ppt课件
2 Do business people usually entertain their partners and clients? Do you think it is necessary for them to do that? Why/ why not?
3 Will you be happy if you are asked to join in entertaining business partners/ clients of your company? Why?
Starting up
Goulash & Paella
Goulash is a spicy dish, originally from Hungary, usually made of beef, onions, red peppers, and paprika powder. Goulash is most often prepared as a stew. Meat is cut into chunks, seasoned with salt, pPeapepllaerisanadripcaepdriiskha,, oanridgitnhaelnly fbrroomwnVeadleinncaiap, Sotpwaiinth, wohile. re it is traditionally eaten on Sundays. The name paella is the word for "frying pan" in Valencian (from Latin patella). Paella is usually garnished with vegetables and meat or seafood. The three main
体验商务英语第一册课件U
Business Telephone Communication Skills
电话礼仪
在商务场合中，正确的电话礼仪是非常重要的。使用礼貌的语言，清晰地表达，以及在合适的时候结束通话，都是电话礼仪的基本要素。
有效倾听
在电话交流中，有效的倾听是关键。要确保你完全理解对方的意思，不要打断对方，等他们说完再回应。
提问技巧
在商务电话中，提问的技巧同样重要。使用开放性问题来获取更多信息，避免是或否的封闭式问题。
商务电子邮件应该简洁明了，直接进入主题。避免使用冗长的句子和复杂的词汇。
清晰简洁
正式语言
结尾礼貌用语
使用正式的语言是商务电子邮件的基本要求。避免使用口语化和随意的语言。
在电子邮件的结尾，使用礼貌用语可以增加你的专业形象。例如，"Best regards," "Sincerely," 等。
Contract Terms
Ensuring that both parties comply with the terms of the contract and handling any breaches or disputes that may arise.
Contract Performance
Business Protocol
Understanding and respecting different business etiquette and protocol, such as greetings, gift-giving, and dining etiquette.
Conflict Resolution
Signing and Performance of Business Contracts
Unit 11(商务英语阅读教程1)ppt课件
6.有些企业主要通过营销手段使受众相信它们是环境友好型 的企业，而实际上并没有做很多使其有别于其他企业的实 事。“绿色粉饰”就是用来描述这一类企图的。
7.尽管滥用脆弱的环境具有潜在的灾难性后果，许多公司在 涉及环保问题时还是不愿去做领路先锋。
8.虽然充斥着那么多通常由记者和官方数据编制的令人费解 的信息，消费者却在苦精恼选，202向1版人课件寻求他们需要的信息和答11 案。
Homework
1. What is “biomimicry”? Please relate the definition with a specific example.
2. Find an example of eco-friendly company and prepare to give a presentation in class.
3. Read Text B
精选2021版课件
12
Text B: The Wellness Boom
Structure Part I:Helping consumers to lead healthy lifestyles
is becoming a big business. 1. Case of Canyon Ranch 2. Competitiveness of the wellness industry 3. Case of Revolution Part II:Doing well by helping you feel good: 1.The reasons for the rise of the wellness industry 2.The difficulties many wellness firms facing
4. What are the reasons behind the rise of the wellness industry?
7.尽管滥用脆弱的环境具有潜在的灾难性后果，许多公司在 涉及环保问题时还是不愿去做领路先锋。
8.虽然充斥着那么多通常由记者和官方数据编制的令人费解 的信息，消费者却在苦精恼选，202向1版人课件寻求他们需要的信息和答11 案。
Homework
1. What is “biomimicry”? Please relate the definition with a specific example.
2. Find an example of eco-friendly company and prepare to give a presentation in class.
3. Read Text B
精选2021版课件
12
Text B: The Wellness Boom
Structure Part I:Helping consumers to lead healthy lifestyles
is becoming a big business. 1. Case of Canyon Ranch 2. Competitiveness of the wellness industry 3. Case of Revolution Part II:Doing well by helping you feel good: 1.The reasons for the rise of the wellness industry 2.The difficulties many wellness firms facing
4. What are the reasons behind the rise of the wellness industry?
商务英语第一册十、十一单元教学PPT精品文档18页
Listening ( new ideas in customer care)
A 10.1 Chris Storey is Senior Lecture in marketing at the City University Business School in London . In the first part of the interview , Chris defines customer service as a) ‘doing the right thing’ and b) ‘ delighting customers’ .What examples dose he give to illustrate these two ideas ?
Repairs and refund
• Being put on hold • Speaking to a
disinterested person. • Having to dail several
numbers before getting to the right person. • Finding the Customer Service number is continuously engaged. • Being cut off
He remembered to reply to the complaint .(He didn’t forget)
He remembers replying to the complaint .( He has a clear meon page 86 has many examples of the gerund used : a) as the subject of a sentence / clause b) following a preposition.
A 10.1 Chris Storey is Senior Lecture in marketing at the City University Business School in London . In the first part of the interview , Chris defines customer service as a) ‘doing the right thing’ and b) ‘ delighting customers’ .What examples dose he give to illustrate these two ideas ?
Repairs and refund
• Being put on hold • Speaking to a
disinterested person. • Having to dail several
numbers before getting to the right person. • Finding the Customer Service number is continuously engaged. • Being cut off
He remembered to reply to the complaint .(He didn’t forget)
He remembers replying to the complaint .( He has a clear meon page 86 has many examples of the gerund used : a) as the subject of a sentence / clause b) following a preposition.
体验商务英语第一课U1课件
“Networking begins with introducing yourselves.”
“You never have a second chance to make a good first impression.”
第四页，共38页。
Reading aloud practice
No one lives alone in this world. Few people can go without friends. In order to survive or succeed in the working world, we need to group together and form our network of friends and contacts. To get to know people, we always begin by introducing ourselves to each other. Therefore, introductions are important. A good introduction is a good announcement to make others know you well and a proper introduction will give others a good first impression. Studies show that people form their first impression of you within the first few seconds of the meeting – when you are introducing yourselves. Once the first impression is made, it is difficult to change. That’s why people say that you never have a second chance to make a first impression.
“You never have a second chance to make a good first impression.”
第四页，共38页。
Reading aloud practice
No one lives alone in this world. Few people can go without friends. In order to survive or succeed in the working world, we need to group together and form our network of friends and contacts. To get to know people, we always begin by introducing ourselves to each other. Therefore, introductions are important. A good introduction is a good announcement to make others know you well and a proper introduction will give others a good first impression. Studies show that people form their first impression of you within the first few seconds of the meeting – when you are introducing yourselves. Once the first impression is made, it is difficult to change. That’s why people say that you never have a second chance to make a first impression.
体验商务英语(第二版)课件第1册Unit 1
-an
Canada Australiae Portugal Myanmar Vietnam Lebanon
Hello. My name’s Helen. I’m from Hong Kong. Hello. My name’s Alice. I’m from Macao. Nice to meet you, Helen. Nice to meet you, Alice. How are you doing here? Oh, everything is fine with me. Thank you. How about you? I’m fine, too. Thanks.
Starting up
Business card
Introductions It’s a common business practice to
exchange business cards with people we meet. It is even considered rude by many when a card is not offered. The business card is a great way for people to remember you as well as to have contact information especially telephone number and e-mail. On a business card you should include your full name, complete address, affiliation, telephone, fax and e-mail information. Some people also include some information about themselves such as a professional designation or education background. Finally, a corporate logo or symbol can add some color to a card.
Canada Australiae Portugal Myanmar Vietnam Lebanon
Hello. My name’s Helen. I’m from Hong Kong. Hello. My name’s Alice. I’m from Macao. Nice to meet you, Helen. Nice to meet you, Alice. How are you doing here? Oh, everything is fine with me. Thank you. How about you? I’m fine, too. Thanks.
Starting up
Business card
Introductions It’s a common business practice to
exchange business cards with people we meet. It is even considered rude by many when a card is not offered. The business card is a great way for people to remember you as well as to have contact information especially telephone number and e-mail. On a business card you should include your full name, complete address, affiliation, telephone, fax and e-mail information. Some people also include some information about themselves such as a professional designation or education background. Finally, a corporate logo or symbol can add some color to a card.
剑桥商务英语(初级)课件：BEC Unit11
New words & Expressions
high-heel shoes 高跟鞋 be clear of obstacles 没有障碍物 be kept clear 保持畅通 tie back one’s hair 把头发向后扎起来 protective mask 防护面具 white coat 白大褂 bend one’s knees [bend] 屈膝 workplace etiquette 工作场所行为规范
When 和while 的区别
When 通常指的是某一点时间 While 通常指的是动作发生的过程，
与during 相似。
பைடு நூலகம்
New words & Expressions
pregnant 怀孕的 Space Mission Stimulator 太空任务模拟器 heat exhaustion 中暑衰竭 dehydration 脱水 choke 窒息，哽住 aquarium 水族馆 dolphin 海豚 bruise 瘀伤
New words & Expressions
university campus 大学校园 suburban office park 郊区版公园区 Geneva [dʒi'ni:və] n 日内瓦(瑞士南部城市)
常与go的搭配有（go+v+ing）
go running 去跑步 go skiing 去滑雪 go fishing 去钓鱼 go swimming 去游泳 go hiking 去远足 go camping 去露营 go skating 去滑冰
New words & Expressions
fire exit 安全出口,紧急出口 clearly marked 清楚地标明 clock in 用打卡机记录上班时间 fire drill [dril] 消防训练,火灾避难训练 delete [di'li:t] vt 删除 get the sack 被解雇,被解职
Lesson111112Themostexpensivemodel(课件)新概念英语第一册
非常喜欢……
2. how much
多少钱
3. as…as
像……一样
The red apple is as sweet as 这个红色的苹果和绿色苹果一
the green one.
样甜。
not as … as = not so … as
不像……一样
The white handbag is not as/so new as the black one.
B: No, it isn’t. The red apple is as sweet as the green one.
Work in pairs.
A: Look at Picture K. Is the white handbag newer than the black one?
B: No, it isn’t. The white handbag is not as new as the black one.
2. I don’t like this model. The other model is more (much) expensive, but it’s worth the money.
3. Sometimes you think you are a millionaire (million)
4. This book isn’t so interesting as that one.
Compare these using (not) as … as.
1. Tom’s 120cm tall. His sister, Jane, is 120cm tall, too. And Bob is 130cm tall . Jane _is__a_s _t_al_l _a_s _h_e_r _b_r_ot_h_e_r_, _T_o_m_, _b_ut__sh_e__is_n_’t_a_s_t_a_ll _a_s_B_o_b_. ___________________________________
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Yemi.H Elementary Business English May 2010 WZVTC
Task 6
English & ChinesCeultures
Greenhouse
温室
Busywork 耗时又无价值的工作
Housewarming Free love
乔迁之庆 公开同居
Busybody Lowboy
interplay 相互作用.”
Yemi.H Elementary Business English May 2010 WZVTC
Task 6 British English & AmericanCuElntgulrisesh
Chinese 糖果 公寓 地下室 时间表 售票处 秋天 手电筒 电梯 高速公路 商店
爱管闲事的人 矮脚衣柜
High school
中学
First lady 总统夫人
Cooker
炉子或厨具 Rest room 卫生间
Sunspot
黑子
Stop watch 跑表
Yemi.H Elementary Business English May 2010 WZVTC
Harris 1993
Task 6
LANGUAGE & CULCTuRltEures
“England & America are two countries separated by the same language.”
Attributed to George Bernard Shaw (1856-1950), Irish writer
Task 6
Does this picture offendCuylotuu?res
Yemi.H Elementary Business English May 2010 WZVTC
We all have cultural biases
Everyone has personal biases about diverse cultures that are reflections of ideas & images in society.
• Subculture: different traditions practiced by groups set within a larger culture. Frequently regionally based. 集体文化、副文化：指与主文化相对应的那些非主流 的、局部的文化现象。
Cross-cultural ValuCeTualsstkur6es 比较各种文化标准
One person’s cultural experiences, therefore, may be different from another person’s cultural experiences, as one family’s culture is different from another family’s culture.
Americans
Japanese
• Freedom • Independence • Self-reliance • Equality • Individualism • Competition • Efficiency • Time • Directness 直率 • Openness
• Belonging
Skills are needed to understand & respond effectively to differences.
Wh pattern of human behavior including:
– Thoughts – Communication – Actions – Customs – Beliefs – Values – Institutions 惯例
of a racial, ethnic, or social group
Everyone has a culture
A person’s upbringing（教养）, childhood environment or family life may be referred to as his or her culture.
• Group harmony • Collectiveness 集体主义 • Age/seniority 资历
• Group consciousness
• Cooperation • Quality 品质
• Patience • Indirectness 迂回 • Go-between 中间人 Elashmawi &
Task 6
Levels of cultureCultures
• National: learned behavioral（动作的） patterns, beliefs, values, and institutions shared by the citizens of a nation.
• International: cultural traditions that expand beyond cultural boundaries.
“Language is a carrier & container of cultural information.”
“Language is a special part of culture.” “Language is strongly influenced &
shaped by culture, reflecting many features of culture.” “Language & culture interact &
BE
Sweet Flat Cellar Timetable Booking office Autumn
Torch Lift Motorway Shop
AE
Candy
Apartment Basement Schedule Ticket office Fall
Flashlight Elevator Highway Store