酒店常用英语基础知识

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酒店基础公共英语资料

酒店基础英语第三部分 (1)
三、月份 The months of the year
一月二月三月四月五月六月
January (Jan.) February (Feb.) March (Mar.) April (Apr.) May (May.) June (Jun.)
七月 July (Jul.) 八月 August (Aug.) 九月 September (Sep.) 十月 October (Oct.) 十一月 November (Nov.) 十二月 December (Dec.)
■ 希望您不介意。 ---I hope you don’t mind.
■ 请原谅，我要走开一下，我马上回来。 ---Please excuse me for a moment. I won’t be long.
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酒店基础英语第一部分 (9)
六、感谢语
■ 非常感谢。
Thank you very much! ■ 多谢了。 Thanks a lot! ■ 感谢您的光临。 Thanks for your coming.
■ 欢迎您到我们酒店（餐厅）！ ---Welcome to our hotel! / Restaurant!
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酒店基础英语第一部分 (4)
三、征询语
■ 请问怎么称呼？
---How can I address you, please? （地道美语） ■ 请问您尊姓大名？
---May I know / have your name, please? ■ 我能帮您什么吗？
■ 不用谢。 ---You are welcome! / Not at all!
■ 我马上去做。 ---I’ll do it at once! / I’ll do it right now!

酒店英语培训资料

一.、客房常用词汇：north 北south 南west 西east 东presidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room残疾人用房cashier 收银员receptionist 接待员operator （总机）话务员telephone switchboard电话总机extension 分机bellman 行李员bowling保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office前台lobby 大堂bell 门铃hall closet/wardro衣橱，壁橱peep hole窥视孔please make up room请打扫房间make up 整理hanger衣架spare pillow 备用枕头breakfast menu早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip冰夹glass 玻璃杯refrigerator 电冰箱mineral water矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar商务酒吧trade mark/shop 商场business center商务中心reservation center预定中心morning call 叫醒服务meal voucher 就餐券laundry水洗floor 楼层laundry洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee背椅furniture 家具express service快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion靠垫chaise 躺椅couch双人沙发chain lock 防盗扣do not disturb 请勿打扰coaster杯垫plug 插头socket插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone电话机computer line 电脑线chair椅子service directory 服务指南ashtray 烟灰缸matches 火柴envelope 信封writing paper 信纸fax paper 传真纸post card 明信片sewing kit 针线包map 地图ballpoint pen 圆珠笔pencil 铅笔window窗户curtain 窗帘slipper拖鞋shoe shine clothe擦鞋布memo/note pad 便签bed床shampoo洗发液quilt 被子pillow 枕头shoe basket 鞋篮toilet卫生间bed table 床头柜alarm clock闹钟yellow page黄页night light 夜灯trash can 垃圾桶bed pad床垫bed sheet床单bed skirting 床裙pillow case枕头套smokedetector烟感器carpet/rug vacuum cleaner吸尘器wall lamp 壁灯ceiling lamp 吊灯ground lamp 落地灯bathroom 浴室fluorescent lamp 日光灯serving tray 托盘scale 体称hand towel 小方巾wash room 卫生间shower 淋浴bath towel 澡巾ground towel 地巾face towel 面巾hair dryer 吹风机bath tub 浴缸shower head淋浴头closet马桶tap 水龙头wash basin面盆towel rack 毛巾架marble table 大理石台面hanger衣架、挂钩wall telephone面包机bidet净身器flower vase 花瓶tissue paper dispenser面巾纸盒shower curtain 浴帘tissue/toilet paper卫生纸bath gel 沐浴液razor shaver剃须刀comb 梳子tooth brush 牙刷tooth past牙膏soap肥皂cotton swab 棉签tips小费emery board指甲锉sanitary bag 女宾袋shower cap 浴帽elevator lift 电梯fruitplate 果盘fruit knife (fork)水果刀（叉）ice cubes 冰块room card 房卡passport 护照deposit 押金charge收费price 价格Poker扑克night-club夜总会massage 按摩、桑拿boiling water开水newspaper报纸corridor走道trolley手推车Monday周一Tuesday周二Wednesday周三Thursday周四Friday周五Saturday周六Sunday周日January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月Fine晴Overcast阴Snow雪Rain雨Cloudy多云FO前台Cashier收银Guest客人Telephoto电话Maintain维修Safety保险柜Cigarette香烟Nailhole指甲剪Forfex剪刀Socket插座Blower吹风机Charger充电器Keep secrecy保密Remote control遥控器Massage按摩Entertainment娱乐elevator电梯tea茶叶water bottle水壶for free免费safe-conduct安全通道reticle网线iron熨斗ironing board熨衣板map地图hot water热水fruit 水果shoeshine擦皮鞋drink饮料food食品bedsheet床单quilt cover被套bath robe 浴衣towel毛巾pillowcase枕套curtain窗帘ashtray 烟灰缸glass杯子tea-cap盖杯tea-box茶叶盒clothes-rack衣架the senice clamps服务夹noise菜谱close stool马桶broken electricity断电window窗户make water漏水lock 锁chair椅子light灯bathtub浴缸ice冰icebox/refrigeratory冰箱electric torch手电筒bed床dish盘子scoop勺子boud碗knife小刀fixing调料sugar糖salt盐shoeshine鞋油toecap鞋刷insect虫glue water胶水calculator计算器rule尺子stapler订书机inkpad印泥mouse鼠标do not disturb勿扰make up room打扫房间extra bed加床no need service不需要服务lost and found遗留物品plug插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 当然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning早上好good afternoon下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry别担心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！（初次见面，回答同样用该句）welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’s mypleasure不用谢！thank you very much非常感谢I’m sorry 很抱歉Excuse me打扰一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list房价表general manager总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade商场financial department 财务部security department 安全部purchasing department采购部engineering department工程部三、客房服务常用对话：G: guest 客人R: room attendant 楼层服务员1.showing the guests to the room为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2.Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!undry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good.R: Here you are.G: Oh, How nice! Your hotel’s laundry service is excellent.R: Thank you !That’s just what we should do.4.RepairingDialogueG: Excuse me!R: Yes?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on.R: Well, There is a switch on the beddable, Did you turn on it?G: Yes, I’ve done is.R :I’m sorry. May I have a look at it?(Trying to fix it, but in rain)R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. (She leaves the room. Five minutes later. There is a knock on the door).R: Housekeeping, May I come in?G: Yes.R: Good evening! We are going to check your TV set.(Electncian finishes the repairing)R :Dear sir, everything is OK now, Is there anything dse I can do for you?G: No, Thanks very much!R: It’s my pleasure .And with you have a sweet evening!Dialogue twoR: Good evening! What’s the matter sir? G: Air conditioner is not cool/heat enough.R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are up to cheek if for you.Dialogue threeG: There is no water in the shower head. Can you call someone to fix it for me.R: We’ll call the engineer immediately. I’m sorry for any inconvenience.5.Room serviceG: What would like to take our lunch in our room. Could you bring it here?R: Yes .Of course. Our hotel provides very good room service, sir.G: Very nice. When should me order our lunch?R: At any time you want. You may dial“2619”to call the room service section directly to order breakfast, lunch or dinner.G: By the way. What should we do with the plates when we finish eating?R: You can call me to clean it up, or just leave them outside you room.G: Oh, I see. Thank you.6.Miscellaneous servicesDialogue oneR: Good morning. Dear Madam!G: Good morning. Will you de me a favor?R: Sure.G: I’d like to have some glasses?R: How many would you like?G: Three.R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部分：1.开门G: I’m the guest from 1817.And I left key in the room/My key isn’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At 四．简单的称谓：1．Sir:对不相识的男士的通称。

酒店基础英语

---------------------------------------------------------------------------------------------------------------酒店基础英语1、问候语a.Good morning/afternoon/evening.早上/下午/晚上好b.May I help you?有什么需要帮忙吗？c.What can I do for you?有什么可以帮助您吗？d.Anything I can do for you sir/madam?先生/女士，我可以为您做什么吗？2、常用词组a. please/thank you/I’m sorry /excuse me/pardon me请/谢谢/不好意思/打扰一下/对不起3、常用称呼a. Sir/Madam/Miss/Ladies/Gentlemen先生/女士/小姐/女士/先生4、常用语言a. Glad to meet you.很高兴见到您！--------------------------------------------------------------------------------------------------------------- 很高兴见到您！c. Welcome to our hotel！欢迎来到我们的酒店！d. How are you today？你好吗？e. I ‘m fine，thank you。

我很好，谢谢。

f. Goodbye. Thank you for coming. Hope to see you again. 再见。

谢谢您的光临。

欢迎下次光临。

g. Have a pleasant（nice）day！祝愿您度过愉快的一天！。

酒店常用英语汇总

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光顾诺威香卡国际酒店。

3.How may I help you ?请问有什么可以帮到您？4.May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6.I’ll check our room availability 我来查一下与否有空房间。

7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

10、How long do you plan to stay?请问您估计住几天？11.May I see your passport ?我能看一下您旳护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。

14.please pay RMB300 as deposit请支付300元作为押金。

15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款？钞票支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。

英语学习：最常用的基础酒店英语汇总！

【导语】如何让新来的⼩伙伴快速上⼿也是酒店各部门培训员的重要任务，今⽇分享酒店前台常⽤基础英⽂。

以下内容由整理发布，欢迎阅读参考！更多相关讯息请关注！01预订 reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好，XX酒店，总台，需要帮忙吗？2、What kind of room would you like to book?您要什么样的房间呢？3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单⼈房、双⼈房、商务套房、豪华套房和总统套房。

4、What kind of room do you want? And for when?您想订什么房间？什么时候要？5、Forwhat dates, please?什么⽇期的？6、Wait a moment, please. Let me check the recent reservations.请稍等⼀下，让我查⼀下最近的订房情况。

7、Just amoment, please. Let me check and see if there is a room available?请稍等，我查⼀下是否有空房？8、Yes, we do have a single room for tomorrow.我们明天有单⼈房。

9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?很抱歉，单⼈房全部预订出去了。

双⼈房可以吗？10、I′m sorry, but the hotel is full on that date.很抱歉，但那天，酒店客满。

酒店英语

三、蔬菜(vegetables) ：
芦笋asparagus 竹笋bamboo shoot豆腐bean curd 豆芽bean sprouts 白菜（卷心菜）cabbage 胡萝卜carrot 番茄tomato萝卜 turnip 冬瓜 white gourd 花菜cauliflower 芹菜celery 茄子eggplant 大蒜 garlic 生姜ginger 青椒green pepper 莴笋lettuce 藕lotus root 蘑菇 mushroom 洋葱 onion 豌豆 pea 土豆potato 南瓜 pumpkin 菠菜spinach 芋头 taro 豆苗pea sprouts 木耳 fungus 豆角 French bean 葱 scallion
9、 Can you tell me your room number?您能告诉我您的房号吗？
10、A repairman will come and check it right away.修理工会马上来检查。
11、 Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的。
四、调味品：
黄油 butter 奶酪cheese 奶油cream酱油soy sauce 醋 vinegar 辣椒油 chili sauce 果酱 jam 芥末 mustard 油 oil胡椒 pepper 盐 salt 麻油sesame oil糖 sugar 糖浆 syrup 辣酱油Worcestershire 味精gourmet powder 咖喱 curry红糖 brown sugar
15、 Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事，我会尽快答复您。

酒店英语知识点总结

酒店英语知识点总结1. 预订和入住- 预订房间：make a reservation/book a room- 确认预订：confirm the reservation- 入住登记：check in- 退房：check out- 订房确认单：booking confirmation- 订金：deposit- 房卡：room key- 赠送的服务：complimentary services- 免费WiFi：free Wifi- 预付款：pre-payment- 房型选择：room selection2. 服务设施- 酒店大堂：hotel lobby- 行李服务：luggage service- 24小时前台服务：24-hour front desk service- 自助餐厅：buffet restaurant- 酒吧：bar- 中餐厅：Chinese restaurant- 游泳池：swimming pool- 按摩服务：massage service- 健身房：fitness center- 会议室：conference room- 商务中心：business center- 免费停车：free parking- 室外花园：outdoor garden- 游乐场：playground3.客房设施- 标准房间：standard room- 套房：suite- 单人间：single room- 双人间：double room- 电视：television- 免费饮料：complimentary drinks- 迷你吧：mini bar- 室内取暖/空调：room heating/air conditioning- 私人浴室：private bathroom- 免费洗漱用品：complimentary toiletries- 24小时客房服务：24-hour room service- 免费报纸：free newspaper- 公共电脑/打印服务：public computer/printing service - 浴袍和拖鞋：bathrobe and slippers4.用餐- 房间送餐：room service- 自助早餐：buffet breakfast- 午餐：lunch- 晚餐：dinner- 点菜：à la carte- 自助餐：buffet- 酒水：beverages- 特色菜肴：signature dishes- 饮食偏好：dietary preferences- 预订餐厅：book a table5.支付和结算- 结账：settle the bill- 支付方式：payment method- 现金支付：cash payment- 信用卡支付：credit card payment- 预付/押金：pre-pay/deposit- 发票：invoice- 账单：bill- 结算方式：settlement method- 优惠活动：promotion6.沟通与投诉- 表达需求：communicate needs- 投诉服务不满：complain about unsatisfactory service - 申请更换房间：request for a room change- 解决问题：resolve issues- 语言沟通：language communication- 翻译服务：translation service- 客户关怀：customer care- 满意度调查：satisfaction survey7.礼仪与礼貌- 接待礼仪：reception etiquette- 礼貌用语：polite phrases- 尊重个人隐私：respect personal privacy- 解决纠纷：resolve disputes- 提供帮助：offer assistance- 眼神交流：eye contact- 礼貌态度：polite attitude- 礼貌行为：polite behavior以上是酒店英语知识点的总结，希望对您有所帮助。

酒店业常用英语

酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。

2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。

5. Here is your room key. 这是您的房间钥匙。

6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。

二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。

4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。

5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。

三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。

酒店基础英语知识

酒店基础英语知识前厅部the front office：前厅部register：登记、注册Room Reservation: 客房预订处Book : 预订Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Twin room : 标准间Deluxe suite : 豪华套房Presidential suite : 总统套房Room change : 房价Special rate : 优惠价Service change: 服务费Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable : 贵重物品Breakable : 易碎的Full name: 全名Fill in : 填写Nationality : 国籍Departure date : 离店日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary bill :普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : 电话号码本A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator : 电梯Supermarket : 超市餐饮部一、器皿bowl : 碗chopsticks : 筷子spoon : 调羹fork : 叉子napkin : 餐巾cork : 软木塞screw : 开瓶器二、酒水cocktail : 鸡尾酒liquor : 烈酒sake : 米酒、清酒bitters : 必打士、苦味酒gin fizz : 金酒菲士bloody mary : 血玛利orangeade : 桔子水fruit juice : 果汁pepsi : 百事可乐seven-up : 七喜sherry:雪利酒kirsch:樱桃酒coffee:咖啡tea:茶apple juice: 苹果汁beer:啤酒champagne:香槟whisky:威士忌drink list:饮料单wine list:酒水单campari:金巴利brandy:白兰地vodka:伏特加rum:朗姆酒gin:金酒tequila:特吉拉red wine:红葡萄酒white wine:白葡萄酒rose wine:玫瑰葡萄酒dry wine:干葡萄酒semi-dry wine:半干葡萄酒semi-sweet wine:半甜葡萄酒sweet wine:甜葡萄酒natural still wine:无汽葡萄酒sparkling wine:有汽葡萄酒fortified wine:强化葡萄酒aromatized wine芳香葡萄酒lemon : 柠檬三、早餐1、 dim sum：点心2、 soybean milk：豆浆3、 rice gruel：稀饭4、 porridge : 粥5、 deep-fried dough sticks：油条6、 sesame seed pastry：芝麻饼7、 steamed stuffed bums：肉包8、 dumpling：水饺9、 pickle : 泡菜10、 wonton：馄饨11、 dessert : 甜点12、 sandwich : 三明治13、 noodles : 面条14、 longevity noodles : 长寿面条15、 noodle soup : 汤面16、 fried eggs : 煎蛋17、 boiled eggs : 水煮蛋四、菜肴a la carte : 点菜table d’hote : 套餐appetizer : 开胃品soup : 汤salad : 色拉entrée : 主菜fry : 煎deep-fry : 炸sauté : 嫩炒braise : 炖boil :煮steam : 蒸simmer : 煨grill : 烤bake : 烤roast : 烤stuff : 酿、填smoke : 烟熏lukewarm : 微温oily : 太油rare : 生一点medium : 中等火候well-done : 全熟underdone : 不熟light : 清淡的heavy : 口味重的seasoning : 调味品chili : 辣椒jam : 果酱poultry : 家禽shark’s fin 鱼翅shrimp : 虾pigeon : 鸽子crab : 螃蟹eggplant: 茄子vegetable : 蔬菜fungus : 蘑菇fillet : 里脊rump : 腿肉steak : 牛排五、菜名steamed carp : 清蒸鲤鱼sweet and sour croaker : 糖醋黄花鱼stewed turtle : 清炖甲鱼stir-fried eel with brown sauce : 干烧黄鳝sweet and sour pork chops : 糖醋排骨fried crisp pork : 脆皮锅酥肉plain sauté shrimps : 清炒滑虾仁chicken cubes with chili peppers : 辣子鸡丁pork shreds with fish seasoning : 鱼香肉丝smoked crisp fish : 烟熏酥鱼special spicy chicken : 怪味鸡noodles Sichuan style : 担担面fried rice YangZhou style : 扬州炒饭fried soybean scum roll : 炸响铃DongPo pork : 东坡肉hangzhou roast chicken : 杭州烤鸡cold duck web : 拌鸭掌three-delicious-in gredient soup : 三鲜汤Sichuan chicken cube-lets : 宫保鸡丁Roast chicken : 烧鸡Chicken chops : 白斩鸡Chicken in casserole : 沙锅鸡客房部switch : 开关IDD ：国际直拔DDD ：国内直拔Turn-down service : 做晚床Wardrobe : 衣柜、衣橱Mattress : 床垫Air-conditioner : 空调器Laundry : 洗衣Express service : 快洗Iron : 熨烫Mend : 修补dry-cleaned 干洗indemnity : 赔偿shrink 缩水fade 褪色colorfast : 不褪色的laundry bag 洗衣袋shirt 衬衫coat 大衣trousers: 裤子toilet, lavatory 恭桶toilet paper, toilet roll 卫生纸toilet paper holder 卫生纸架toilet cover 恭桶盖toilet seat 恭桶座圈hand towel 毛巾towel rack, towel rail 毛巾架wash basin, hand basin 面盆faucet, tap 水龙头shaver outlet, shaver point 剃须刀插座bathtub, bath浴缸bath towel 浴巾shower 淋浴喷头shower curtain 浴盆帘soap dish 浴皂盒toilet articles 盥洗用品towel 毛巾handkerchief手帕shampoo 洗发香波hot water 热水soap 肥皂detergent 洗衣粉tooth paste 牙膏hangers 衣架tooth brush 牙刷toilet mirror 梳妆shaving brush 剃须刷shaving cream剃须膏comb 梳子hair drier 吹风机nail scissors 指甲剪bathroom 浴室shower bath, shower 淋浴dresser 梳妆台mirror 镜子toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶bathrobe 浴衣waste-paper basket 废纸篓carpet 地毯slippers 拖鞋closet 壁橱chairs 椅子nightstand 床头柜shoe-shiner 鞋刷初级英语1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。

酒店服务基础英语(客务部)

• 不要说“I don’t know”，不要说“ ， • 服务员的责任是替客人解决问题。服务员的责任是替客人解决问题。 • 可以说：I’m sorry, One moment, please. 可以说：或I’m sorry for my poor English. Could you wait a minute, please. • 及时请示领导获取相应的帮助。及时请示领导获取相应的帮助。
（五）致谢
• 1.Thank you! • 2.Thanks!
• 学会说谢谢，让您魅力无限。
（六）回答客人的道谢
• • • • • 1、You’re welcome. 、 2、It’s my pleasure. 、情景对话例：A: Thank you so much! B: It’s my pleasure.
情景对话
• 例1：A : Hi . ： • B : Hi. • 例2：A: Good morning, sir/madam ： • B: Good morning. • 主动、热诚的和客人打招呼，会令对主动、热诚的和客人打招呼，方感到亲切。方感到亲切。
（二）请客人稍等
• • • • 1. One moment, please 2.one minute, please 3.One second, please 3.Could you wait a minute, please.
（四）道歉
• 1.Sorry to have kept you waiting • 2.Sorry!
• 情景对话：情景对话： • A：Can you help me? ： • B:Sorry,you can go to The Front
Desk.
情景对话

酒店英语基本常识介绍

酒店英语基本常识简介一，接待宾客英语对话注意事项:1. 不要太顾及文法针对情况应对作答俗语说“熟能生巧”只要多听多讲多练习，自然能说得很流利。

最怕一开始就想要像中文一样讲的百分百的完整、正确，而产生不敢开口或构思半天才作答的毛病。

切记，学习英语会话最忌害羞，英语并不是我们的母语，讲错了也不用难为情，只要能使对方了解自己想说的事，并且针对客人的问题作答，就已经相当不错了。

刚开始时，不要存有非说得很流利不可的想法，只要把握每一次说话的机会，就是进步的秘诀。

2. 用心听客人说话不懂时可以再问一次初学英语时，应先练习听力，训练自己的耳朵，以便跟得上客人的说话速度。

接待客人时，在确定了客人的意思或要求之后，应该重复确认一遍。

有不懂得地方马上再问一次。

假装听懂了，很容易会误人误己，是绝对行不通的。

如果仍然听不懂，可以对客人说“Just a moment, please.”然后找来上级应对。

3. 不要使用和朋友交谈式的英语酒店英语对话，是以商务英语为基础，必须正式、合乎礼节、具有格调，不可以使用和朋友交谈时的非正式英语。

宾客至上，且酒店大部分是招待社会地位较高或经济较充裕的阶层，讲话当然不能有失礼的地方。

酒店对话使用的即是正式的英语，故不会因为交谈对象的年龄、性别而有所改变。

另外，要注意尽量避免使用和客人一样的说话方式，使对方误以为你在模仿。

以下举几个例子，是比较正式和非正式英语的差别：[非正式英语] [正式英语]What“s your name? May I have your name, please?Do you want some tea? Would you like some tea?Over hare, please. Could you come this way, please?4. 不要使用俚语（Slang）俚语对整个社会通常由直接或间接的影响，也是语言的一个重要组成部分。

但是俚语必须用于适当的场合，对客人使用俚语，会被认为轻薄。

酒店英语知识必备

酒店英语知识必备目录第一章—————酒店词汇第二章—————礼貌用语第三章—————各部门规范用语第四章—————日常答辩第一章酒店词汇1、Four—star hotel 四星级酒店2、General manager office/Executive office. 总经理办公室/总办3、Food and beverage dept. 餐饮部4、Recreation dept 康乐部5、Personal& training dept 人事培训部6、Front office dept 前厅部7、Housekeeping dept 客房部8、Sales dept 销售部9、Computer dept 电脑部10、Finance dept 财务部11、Engineering dept 工程部12、Security dept 保安部13、Purplish Red KTV 万紫千红KTV14、Cafe Athens 雅典西餐厅15、Sauna 桑拿16、Multi-Function Hall 多功能厅17、Global-Palace Restaurant 皇宫大酒楼18、Meeting Room 五洲会议室19、Business center 商务中心20、Happy Tea House 怡园茶艺馆21、Beauty Salon &Font Massage Center 美容足浴保健中心22、Air Villa 空中别墅23、General manager 总经理24、Vice general manager 副总经理25、Manager 部门经理26、Duty manager 值班经理第二章礼貌用语A 欢迎和问候语：1、Good morning (afternoon, evening), sir (madam)早上（下午、晚上）好，先生（夫人）。

2、How do you do? Glad to meet you .您好！很高兴见到您。

酒店英语词汇大全

酒店英语词汇大全酒店英语是旅游业和酒店管理中必须掌握的一项技能，无论是酒店工作人员还是游客，都需要掌握一些基本的酒店英语词汇。

下面是一些酒店英语词汇的例子。

房间•Room（房间）•Suite（套房）•Single room（单人房间）•Double room（双人房间）•Twin room（双床房间）•Queen-size bed（大床）•King-size bed（特大床）•Extra bed（加床）•Pillow（枕头）•Bedding（床上用品）•Wardrobe（衣柜）•Hanger（衣架）•Desk（写字台）•Chair（椅子）•Lamp（台灯）•Telephone（电话）•Television（电视机）•Remote control（遥控器）•Air conditioning（空调）酒店服务•Reception（前台）•Receptionist（前台服务员）•Lobby（大厅）•Concierge（门房）•Housekeeping（客房服务）•Room service（客房送餐服务）•Bellboy（行李员）•Porter（门童）•Doorman（门卫）•Reservation（预订）•Check-in（入住）•Check-out（退房）•Key card（房卡）•Safe（保险箱）•Elevator（电梯）酒店设施•Restaurant（餐厅）•Bar（酒吧）•Swimming pool（游泳池）•Fitness center（健身房）•Massage（按摩）•Spa（水疗）•Sauna（桑拿）•Hot tub（热水浴缸）•Business center（商务中心）•Conference room（会议室）管理•Manager（经理）•Staff（工作人员）•Employee（员工）•Shift（班次）•Schedule（日程）•Training（培训）•Evaluation（评估）•Complaint（投诉）•Solution（解决方案）•Policy（政策）常用表达•Can I help you?（您需要帮忙吗？）•What’s your room number?（您的房间号码是多少？）•What’s the Wi-Fi password?（Wi-Fi密码是什么？）•Could you bring some extra towels?（请帮忙送些毛巾好吗？）•Is there a wake-up call service?（酒店有叫醒服务吗？）•I want to check out.（我要退房。

酒店专业英语

Hotel Room Reservation一、基本常识（Background information)无论在中国还是西方国家,人员出差或出访,常常需要事先预订酒店｡一般的预订方式有电话预订､传真预订､网上预订､柜台预订等｡如遇节假日或特殊会议期间, 酒店房源普遍紧张,应尽早预订｡其中最常用的预定方式通常为电话预订。

二、接待电话预订（make a phone call for room reservation)订房四大要素：1.Occupation Time and Departure Time入住和离开时间2.Room Type 房间类型2.Number of guests 客人数量3.Room price房价4.Guest name and telephone number姓名和电话三、电话预订步骤(the steps of making a phone call reservation）1.Be willing to help 接听电话问好Can l help you? What can l do for you ?How can l help you ? May l help you?Is there anything la can do for you ?2.For which time?什么时间When do you need the room? When do you check in?How long will be staying ?3.Room type 房型What kind of room do you want to reserve?(would you like)标准间standard room 单人间single room高级套房superior room豪华套房deluxe room行政套房executive room 总统套房presidential roomHow many rooms do you want to book?4.Ask a guest to wait for a minute(查房请对方稍等）Just a moment,please5.Number of guests 客人数量How many guests will there be in your party?6.Room price房价What is the rate per night?The current rate is $150 per night600RMB per night per room,with breakfast(including）7.Guest name and telephone number姓名和电话May l have your name ?telephone number8.confirmation 确定You have made guaranteed reservation in Beijing hotel.From...to... For..nights.if you can not arrive at scheduled,please inform us before ... 9.Farewell words 欢送辞Thank you for calling us.Thank you for choosing us for your service.We are looking forward to your coming/serving you.在正式的英语表达里,疑问基本句型可分为下列四种:May I ...?Could you ...?Would you ...?Shall I ...?1) 服务员自己要做什么事时,就使用May I ...?May I have your name, please?2)麻烦客人时,可使用Could you ...?Could you hold the line, please?3)询问客人的喜好或是做什么时,可使用Would you ...?Would you like to book a double room?4) 在提供建议协助､征求意见时,可使用Shall I ...? 或Would you like me to do ...?Shall I make the reservation for you?Homework假设你是北京天天酒店的预订员简｡接到了一位客户从大连打来的电话,他将一个人驾车来北京休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡要求含有订房的四大要素。

酒店基础英语资料汇总

酒店基础英语酒店基础英语（一）1、您好。

How do you do.2、您好吗？How are you?3、见到您真高兴。

Nice to meet you.4、早上（下午、晚上）好。

Good morning, (afternoon, evening).酒店基础英语-欢迎语 Welcomes5、欢迎光临** 宾馆。

Welcome to ** hotel.6、欢迎入住我们酒店。

Welcome to stay in our hotel.7、欢迎您来这里用餐。

Welcome to have your meals here.8、希望您住店愉快。

Hope you ’ ll enjoy your staying here.9、欢迎您到我们餐厅来。

Welcome to our restaurant.酒店基础英语（二）酒店基础英语-答谢语Thanks10、非常感谢。

Thank you very much.11、感谢您的到来。

Thanks for your coming.12、多谢。

Thanks a lot.13、您太客气了。

It ’ s very kind of you.14、您的心地真好。

Thank you for your kindness.15、感谢您的建议。

Thank you for your suggestion.16、感谢您的合作。

Thank you for your cooperation.17、感谢您入住我们酒店。

Thank you for staying our hotel.18、感谢您的夸奖。

Thank you for your praise.19、我真不知道要怎样感谢您才好。

I don ’ t know how I can thank you enough.20、我真是感谢您。

I do appreciate your help.21、花费您宝贵的时间了。

I appreciate your precious time.22、一点也不。

酒店常用英语汇总

酒店常用英语汇总一、预订酒店（Booking a Hotel）1.1 询问房间情况（Inquiring about Room Avlability）•Do you have any rooms avlable?•Is there a vacancy at your hotel?•What types of rooms do you have?•How much is a single/double room?1.2 询问价格和付款方式（Inquiring about Prices and Payment Methods）•How much does it cost per night?•Does the price include breakfast?•Are there any additional charges?•Do you accept credit cards?•Can I pay in cash?1.3 进行预订（Making a Reservation）•I would like to make a reservation.•I’d like to book a room for two nights.•Can I reserve a room for next week?•Is it possible to secure the reservation with a credit card?•Could you please send me a confirmation eml?二、办理入住手续（Checking In）2.1 预订确认（Confirming the Reservation）•I have a reservation under the name of [Your Name].•Could you please check if everything is in order?•I made a reservation for a single room.2.2 提供个人信息（Providing Personal Information）•Here is my passport/ID card.•I need to fill out a registration form.•Can I have a non-smoking room, please?•I prefer a room with a view.2.3 询问酒店设施（Inquiring about Hotel Facilities）•What time is breakfast served?•Is there a gym/pool in the hotel?•Can I use the Wi-Fi in my room?•Do you provide rport shuttle service?三、房间服务（Room Service）3.1 请求房间清洁服务（Requesting Room Cleaning Service）•Could you please clean my room?•Is it possible to have my room cleaned now?•I’d like fresh towels, please.3.2 请求额外的床上用品（Requesting Extra Bedding）•Can I have an extra pillow/blanket?•I need an extra set of towels.•May I have another duvet, please?3.3 呼叫前台（Calling the Reception）•Could you please connect me to the front desk?•I have a problem with the r conditioning in my room.•The TV in my room is not working.四、结账和退房（Checking Out）4.1 结账（Settling the Bill）•I would like to check out.•How much do I owe?•Can I pay in a different currency?•Could you please provide an itemized bill?4.2 验证房间状况（Verifying the Room Condition）•Could you please check the room to make sure everything is in order?•I didn’t consume anything from t he mini-bar.•There are no damages in the room.4.3 存放行李（Storing Luggage）•Can I leave my luggage here after checking out?•Is there a luggage storage service?•How long can you keep my luggage?以上为酒店常用英语汇总，涵盖了预订酒店、办理入住手续、房间服务以及结账和退房等方面的表达。

酒店行业中常用的专业英语词汇

酒店行业中常用的专业英语词汇I. 客房和设施A. 房间类型1. 标准间1)Standard Room - 标准间2)Single Room - 单人间3)Double Room - 双人间4)Twin Room - 双床间5)Queen Room - 大床间（通常指一张较大的床）6)King Room - 大床间（通常指一张特大号床）7)Room Amenities - 房间设施8)Bedding - 床上用品9)Ensuite Bathroom - 套间浴室10)Air Conditioning - 空调11)Heating - 暖气12)Television - 电视13)Mini Fridge - 小冰箱14)Desk - 书桌15)Chair - 椅子16)Wardrobe - 衣柜17)Luggage Rack - 行李架18)Room Service - 客房服务19)Housekeeping - 客房服务20)Wi-Fi Access - Wi-Fi接入2. 豪华间1)Luxury Room - 豪华间2)Deluxe Room - 豪华间3)Premium Room - 高级豪华间4)Executive Room - 行政豪华间5)Superior Room - 高级豪华间6)Luxury Suite - 豪华套房7)Executive Suite - 行政套房8)Presidential Suite - 总统套房9)Penthouse Suite - 阁楼套房10)Royal Suite - 皇家套房11)Grand Suite - 大套房12)Exclusive Suite - 独享套房13)Signature Suite - 特色套房14)Opulent Room - 奢华间15)Premier Room - 高级豪华间16)Luxury Room Amenities - 豪华间设施17)Luxury Room Features - 豪华间特色18)Luxury Room Decor - 豪华间装饰19)Luxury Room Service - 豪华间服务20)Luxury Room Experience - 豪华间体验3. 套房1)Suite - 套房2)Luxury Suite - 豪华套房3)Executive Suite - 行政套房4)Presidential Suite - 总统套房5)Penthouse Suite - 阁楼套房6)Royal Suite - 皇家套房7)Grand Suite - 大套房8)Junior Suite - 小型套房9)Family Suite - 家庭套房10)Duplex Suite - 复式套房11)Adjoining Suite - 相邻套房12)Connecting Suite - 连通套房13)Corner Suite - 角落套房14)Honeymoon Suite - 蜜月套房15)Signature Suite - 特色套房16)VIP Suite - VIP套房17)Exclusive Suite - 独享套房18)Spa Suite - 水疗套房19)Hospitality Suite - 欢迎套房20)Accessible Suite - 无障碍套房3. 单人间1)Single Room - 单人间2)Standard Single Room - 标准单人间3)Deluxe Single Room - 豪华单人间4)Superior Single Room - 高级单人间5)Executive Single Room - 行政单人间6)Premium Single Room - 高级单人间7)Single Occupancy - 单人入住8)Single Bed - 单人床9)Single Use - 单人使用10)Single Rate - 单人价11)Single Supplement - 单人附加费12)Single Room Reservation - 单人间预订13)Single Room Availability - 单人间可用性14)Single Room Request - 单人间要求15)Single Room Booking - 单人间预订16)Single Room Discount - 单人间折扣18)Single Room Configuration - 单人间布局19)Single Room Occupancy Rate - 单人间入住率20)Single Room Policy - 单人间政策4. 双人间1)Double Room - 双人间2)Twin Room - 双床间3)Queen Room - 大床间（通常指一张较大的床）4)King Room - 大床间（通常指一张特大号床）5)Standard Double Room - 标准双人间6)Deluxe Double Room - 豪华双人间7)Superior Double Room - 高级双人间8)Executive Double Room - 行政双人间9)Premium Double Room - 高级双人间10)Double Occupancy - 双人入住11)Double Bed - 双人床12)Double Use - 双人使用13)Double Rate - 双人价14)Double Supplement - 双人附加费15)Double Room Reservation - 双人间预订16)Double Room Availability - 双人间可用性18)Double Room Booking - 双人间预订19)Double Room Discount - 双人间折扣20)Double Room Amenities - 双人间设施B. 房间设施1. 床铺1)Bed - 床2)Single Bed - 单人床3)Double Bed - 双人床4)Twin Beds - 双床5)Queen Bed - 大床（通常指一张较大的床）6)King Bed - 大床（通常指一张特大号床）7)Bunk Bed - 双层床8)Trundle Bed - 拉床9)Murphy Bed - 墙床（可折叠收起的床）10)Sofa Bed - 沙发床11)Day Bed - 单人沙发床12)Futon Bed - 布团床（日式折叠床）13)Canopy Bed - 帷幔床14)Four-Poster Bed - 四柱床15)Platform Bed - 平台床16)Sleigh Bed - 雪橇床17)Adjustable Bed - 可调节床18)Hospital Bed - 医院床19)Cot - 小床（婴儿床）20)Air Mattress - 充气床垫2. 浴室1)Bathroom - 浴室2)Ensuite Bathroom - 套间浴室（即客房内部的私人浴室）3)Shower - 淋浴4)Bathtub - 浴缸5)Toilet - 厕所6)Sink - 洗手盆7)Mirror - 镜子8)Towel - 毛巾9)Toiletries - 洗浴用品10)Shampoo - 洗发水11)Conditioner - 护发素12)Body Wash - 沐浴露13)Soap - 香皂14)Toilet Paper - 厕纸15)Hair Dryer - 吹风机16)Bathrobe - 浴袍17)Slippers - 拖鞋18)Scale - 体重秤19)Bidet - 洗净器20)Towel Rack - 毛巾架3. 电视和娱乐设施1)Television (TV) - 电视2)Flat-Screen TV - 平板电视3)Smart TV - 智能电视4)Cable TV - 有线电视5)Satellite TV - 卫星电视6)Streaming Services - 流媒体服务7)Blu-ray Player - 蓝光播放机8)Gaming Console - 游戏机9)Video Games - 电子游戏10)Game Controller - 游戏手柄11)Board Games - 桌游12)Card Games - 纸牌游戏13)Books - 书籍14)Magazines - 杂志15)Music Player - 音乐播放器1)Air Conditioning (AC) - 空调2)Central Air Conditioning - 中央空调3)Room Air Conditioner - 房间空调4)HVAC System - 暖通空调系统5)Thermostat - 恒温器6)Cooling System - 冷却系统7)Heating, Ventilation, and Air Conditioning (HVAC) - 供暖、通风和空调系统8)Air Handler - 空气处理器9)Condenser Unit - 冷凝器单元10)Evaporator Coil - 蒸发器盘管11)Compressor - 压缩机12)Refrigerant - 制冷剂13)Ductwork - 风管系统14)Air Filter - 空气过滤器15)Ventilation Fan - 通风扇16)Air Duct - 风道17)Cooling Tower - 冷却塔18)Heat Pump - 热泵19)Chiller - 冷水机组20)Air Quality Control - 空气质量控制1)Heating - 暖气2)Central Heating - 中央供暖3)Room Heater - 房间加热器4)Radiator - 散热器5)Boiler - 锅炉6)Heat Pump - 热泵7)Baseboard Heater - 地板加热器8)Electric Heater - 电暖器9)Thermostat - 恒温器10)Heat Exchanger - 热交换器11)Furnace - 熔炉12)Hydronic Heating - 水暖供暖13)Underfloor Heating - 地暖14)Heat Vent - 暖气通风口15)Ductwork - 供暖管道16)Hot Water Radiator - 热水散热器17)Central Boiler System - 中央锅炉系统18)Gas Heater - 燃气加热器19)Heat Control System - 供暖控制系统20)Heat Recovery Ventilation (HRV) - 热回收通风C. 酒店设施1. 大堂1)Lobby - 大堂2)Reception Area - 接待区3)Front Desk - 前台4)Concierge Desk - 礼宾台5)Bell Desk - 行李服务台6)Check-in Counter - 办理入住手续柜台7)Check-out Counter - 办理退房手续柜台8)Guest Services - 客户服务9)Information Desk - 信息咨询台10)Waiting Area - 候客区11)Seating Area - 座位区12)Lobby Lounge - 大堂休息区13)Business Center - 商务中心14)Wi-Fi Zone - Wi-Fi 区域15)Meeting Point - 集合点16)Concierge Services - 礼宾服务17)Valet Service - 代客泊车服务18)Porter - 行李员19)Hotel Lobby Bar - 酒店大堂酒吧20)Decor - 装饰风格2. 接待处1)Front Desk - 前台2)Reception Desk - 接待处3)Check-in Counter - 办理入住手续柜台4)Check-out Counter - 办理退房手续柜台5)Guest Services Desk - 客户服务柜台6)Concierge Desk - 礼宾台7)Information Desk - 信息咨询台8)Reservation Desk - 预订台9)Guest Relations Desk - 客户关系柜台10)Key Card Issuance - 发卡处11)Bell Desk - 行李服务台12)Valet Desk - 代客泊车服务台13)Lost and Found - 失物招领处14)Business Center - 商务中心15)Tour Desk - 旅游咨询处16)Currency Exchange - 货币兑换处17)Complaints Desk - 投诉处18)Feedback Counter - 反馈柜台19)VIP Check-in Counter - VIP办理入住手续柜台20)Express Check-out - 快速退房服务3. 餐厅1)Restaurant - 餐厅2)Fine Dining Restaurant - 高级餐厅3)Casual Dining Restaurant - 休闲餐厅4)Buffet - 自助餐5)Café - 咖啡厅6)Bar - 酒吧7)Lounge - 休息厅8)Dining Area - 就餐区9)Private Dining Room - 私人包厢10)Outdoor Dining - 户外用餐11)Kitchen - 厨房12)Chef - 厨师13)Sous Chef - 副厨师14)Cook - 烹饪员15)Waiter/Waitress - 服务员16)Host/Hostess - 主持人/女主持人17)Menu - 菜单18)Wine List - 酒单19)Table Setting - 桌面布置1)Bar - 酒吧2)Lounge Bar - 休息厅酒吧3)Cocktail Bar - 鸡尾酒吧4)Pub - 酒吧5)Sports Bar - 运动酒吧6)Wine Bar - 葡萄酒吧7)Beer Bar - 啤酒吧8)Pool Bar - 游泳池酒吧9)Rooftop Bar - 屋顶酒吧10)Whiskey Bar - 威士忌酒吧11)Champagne Bar - 香槟酒吧12)Bar Counter - 酒吧柜台13)Bartender - 调酒师14)Barback - 酒吧助理15)Bar Stool - 酒吧高脚凳16)Bar Menu - 酒吧菜单17)Happy Hour - 欢乐时光18)Last Call - 最后呼叫19)Drink Specials - 特色饮品20)Bar Tab - 酒吧账单1)Swimming Pool - 游泳池2)Outdoor Pool - 室外游泳池3)Indoor Pool - 室内游泳池4)Lap Pool - 游泳池5)Kiddie Pool - 儿童游泳池6)Hot Tub/ Jacuzzi - 按摩浴缸/水疗浴缸7)Poolside - 游泳池旁8)Pool Deck - 游泳池平台9)Pool Bar - 游泳池酒吧10)Pool Towel - 游泳池毛巾11)Poolside Lounge Chairs - 游泳池边的躺椅12)Pool Maintenance - 游泳池维护13)Pool Rules - 游泳池规定14)Pool Lifeguard - 游泳池救生员15)Pool Temperature - 游泳池水温16)Pool Depth - 游泳池深度17)Pool Float - 游泳池浮板18)Pool Fence - 游泳池围栏19)Pool Pump - 游泳池水泵20)Poolside Service - 游泳池边的服务6. 健身房1)Fitness Center/Gym - 健身中心/健身房2)Gym Equipment - 健身器材3)Treadmill - 跑步机4)Elliptical Trainer - 椭圆机5)Stationary Bike - 动感单车6)Weightlifting Area - 举重区7)Free Weights - 自由重量器械8)Resistance Machines - 阻力器械9)Exercise Mat - 运动垫10)Stretching Area - 拉伸区11)Fitness Class - 健身课程12)Personal Trainer - 私人教练13)Fitness Assessment - 健身评估14)Locker Room - 更衣室15)Shower Facilities - 淋浴设施16)Towel Service - 毛巾服务17)Hydration Station - 补水站18)Fitness Schedule - 健身课程表19)Fitness Membership - 健身会员资格20)Fitness Center Policies - 健身中心规定1)Conference Room - 会议室2)Meeting Room - 会议室3)Boardroom - 董事会议室4)Function Room - 多功能厅5)Seminar Room - 研讨会室6)Training Room - 培训室7)Auditorium - 礼堂8)Banquet Hall - 宴会厅9)Exhibition Hall - 展览厅10)Breakout Room - 分组会议室11)Conference Facilities - 会议设施12)Audio-Visual Equipment - 音视频设备13)Projector - 投影仪14)Screen - 屏幕15)Microphone - 麦克风16)Podium - 讲台17)Whiteboard/Flipchart - 白板/翻页板18)Conference Call - 电话会议19)Catering Service - 餐饮服务20)Meeting Planner/Coordinator - 会议策划/协调人1)Banquet Hall - 宴会厅2)Ballroom - 舞厅3)Function Hall - 多功能厅4)Event Hall - 活动厅5)Reception Hall - 接待厅6)Dining Hall - 餐厅7)Grand Hall - 大厅8)Social Hall - 社交厅9)Wedding Venue - 婚礼场地10)Gala Venue - 庆典场地11)Conference Hall - 会议厅12)Exhibition Hall - 展览厅13)Meeting Space - 会议空间14)Party Room - 派对厅15)Cocktail Lounge - 鸡尾酒休息室16)Function Room - 功能室17)VIP Lounge - 贵宾休息室18)Venue Rental - 场地租赁19)Hall Decoration - 大厅装饰20)Catering Service - 餐饮服务II. 酒店服务A. 预订和登记入住1. 预订房间1)Room Reservation - 房间预订2)Booking - 预订3)Reservation Confirmation - 预订确认4)Check-in - 入住5)Check-out - 退房6)Room Type - 房间类型7)Room Category - 房间类别8)Room Rate - 房价9)Room Availability - 房间可用性10)Room Inventory - 房间库存11)Occupancy - 入住率12)No-show - 未到13)Cancellation Policy - 取消政策14)Early Check-in - 提前入住15)Late Check-out - 延迟退房16)Reservation System - 预订系统17)Booking Engine - 预订引擎18)Booking Confirmation Number - 预订确认号19)Group Booking - 团体预订20)Waitlist - 候补名单2. 入住登记1)Check-in - 入住2)Guest Registration - 客人登记3)Guest Check-in - 客人入住登记4)Registration Card/ Form - 登记卡/表格5)Identification - 身份证明6)Passport - 护照7)Driver's License - 驾驶证8)ID Card - 身份证9)Room Assignment - 房间分配10)Key Card/Room Key - 门卡/房间钥匙11)Welcome Package - 欢迎礼包12)Check-in Time - 入住时间13)Late Arrival - 晚到14)Early Arrival - 早到15)Express Check-in - 快速入住16)Front Desk - 前台17)Concierge Desk - 礼宾台18)Bellboy/Porter - 行李员/门童19)Room Inspection - 房间检查20)Check-in Procedure - 入住流程3. 结账1)Check-out - 退房2)Billing - 结账3)Payment - 付款4)Invoice - 发票5)Final Bill - 最终账单6)Settlement - 结算7)Payment Method - 付款方式8)Credit Card - 信用卡9)Debit Card - 借记卡10)Cash Payment - 现金支付11)Room Charge - 房费12)Additional Charges - 附加费用13)Incidental Charges - 杂费14)Mini Bar Charges - 迷你吧费用15)Telephone Charges - 电话费用16)Internet Charges - 上网费用17)Discounts - 折扣18)Receipt - 收据19)Refund - 退款20)Payment Confirmation - 付款确认B. 客房服务1. 房间清洁1)Housekeeping - 客房服务2)Room Cleaning - 房间清洁3)Housekeeper - 客房服务员4)Housekeeping Supervisor - 客房服务主管5)Cleaning Schedule - 清洁计划6)Cleaning Checklist - 清洁检查表7)Housekeeping Staff - 客房服务人员8)Turn Down Service - 整理服务9)Bed Making - 整理床铺10)Vacuuming - 吸尘11)Dusting - 擦拭灰尘12)Mopping - 拖地13)Trash Removal - 垃圾清理14)Linen Change - 更换床上用品15)Towel Replacement - 更换毛巾16)Toiletry Restocking - 补充洗漱用品17)Room Inspection - 房间检查18)Deep Cleaning - 深度清洁19)Sanitization - 消毒20)Cleaning Supplies - 清洁用品2. 补给品1)Amenities - 便利设施2)Toiletries - 洗漱用品3)Guest Supplies - 客房用品4)Complimentary Items - 免费用品5)Hotel Amenities - 酒店设施6)In-room Amenities - 客房设施7)Shampoo - 洗发水8)Conditioner - 护发素9)Body Wash - 沐浴露10)Soap - 香皂11)Lotion - 乳液12)Toothpaste - 牙膏13)Toothbrush - 牙刷14)Shower Cap - 浴帽15)Razor - 剃须刀16)Shaving Cream - 剃须膏17)Hairdryer - 吹风机18)Coffee/Tea Supplies - 咖啡/茶供应品19)Bottled Water - 瓶装水20)Snack Basket - 小吃篮3. 服务员1)Waiter/Waitress - 服务员2)Server - (美式英语) 服务员3)Host/Hostess - 主人/女主人4)Bartender - 调酒师5)Barista - 咖啡师6)Concierge - 礼宾员7)Bellhop/Porter - 行李员/门童8)Room Attendant - 房间服务员9)Housekeeper - 客房服务员10)Housekeeping Supervisor - 客房服务主管11)Housekeeping Manager - 客房服务经理12)Front Desk Clerk/Agent - 前台接待员/代理13)Receptionist - 接待员14)Doorman - 门童15)Valet - 代客泊车员16)Porter - 行李员17)Room Service Attendant - 客房服务员18)Sommelier - 品酒师19)Catering Staff - 餐饮服务人员C. 餐饮服务1. 早餐1)Breakfast - 早餐2)Buffet Breakfast - 自助早餐3)Continental Breakfast - 欧式早餐4)Full English Breakfast - 英式丰盛早餐5)American Breakfast - 美式早餐6)Brunch - 早午餐7)Breakfast Menu - 早餐菜单8)Breakfast Bar - 早餐吧台9)Breakfast Service - 早餐服务10)Breakfast Buffet Spread - 早餐自助餐11)Breakfast Selection - 早餐选择12)Continental Buffet - 欧式自助餐13)Hot Breakfast Items - 热食早餐项目14)Cold Breakfast Items - 冷食早餐项目15)Healthy Breakfast Options - 健康早餐选择16)Grab-and-Go Breakfast - 随取随走早餐17)Breakfast Hours - 早餐时间18)Breakfast Attendant - 早餐服务员19)Breakfast Specials - 早餐特色菜20)Breakfast Package - 早餐套餐2. 午餐1)Lunch - 午餐2)Lunch Menu - 午餐菜单3)Lunch Specials - 午餐特色菜4)Business Lunch - 商务午餐5)Set Lunch - 套餐午餐6)Buffet Lunch - 自助午餐7)Express Lunch - 快捷午餐8)Working Lunch - 工作午餐9)Lunch Hour - 午餐时间10)Lunch Break - 午餐休息时间11)Lunch Service - 午餐服务12)Lunch Reservation - 午餐预订13)Lunch Meeting - 午餐会议14)Takeout Lunch - 外卖午餐15)Lunch Buffet Spread - 午餐自助餐16)Healthy Lunch Options - 健康午餐选择17)Chef's Special Lunch - 主厨特色午餐18)Daily Lunch Special - 每日午餐特价菜19)Lunch Combo - 午餐套餐3. 晚餐1)Dinner - 晚餐2)Dinner Menu - 晚餐菜单3)Dinner Specials - 晚餐特色菜4)À la carte Dinner - 单点晚餐5)Fine Dining - 高档餐饮6)Gourmet Dinner - 美味晚餐7)Formal Dinner - 正式晚餐8)Casual Dinner - 休闲晚餐9)Dinner Service - 晚餐服务10)Dinner Reservation - 晚餐预订11)Dinner Buffet - 晚餐自助餐12)Chef's Dinner Special - 主厨晚餐特色菜13)Candlelit Dinner - 烛光晚餐14)Family Dinner - 家庭晚餐15)Private Dinner - 私人晚餐16)Themed Dinner - 主题晚餐17)Three-course Dinner - 三道菜晚餐18)Dinner Entertainment - 晚餐娱乐节目4. 自助餐1)Buffet - 自助餐2)Buffet Spread - 自助餐品种3)Buffet Table - 自助餐桌4)Buffet Service - 自助餐服务5)Buffet Area - 自助餐区域6)Buffet Counter - 自助餐柜台7)Buffet Menu - 自助餐菜单8)Buffet Breakfast - 自助早餐9)Buffet Lunch - 自助午餐10)Buffet Dinner - 自助晚餐11)Buffet Catering - 自助餐餐饮服务12)Buffet Selection - 自助餐选择13)Buffet Setup - 自助餐布置14)Buffet Attendant - 自助餐服务员15)Buffet Price - 自助餐价格16)Buffet Style - 自助餐风格17)Buffet Spread Layout - 自助餐摆放布局18)Buffet Station - 自助餐工作台19)Buffet Hours - 自助餐时间5. 客房送餐服务1)Room Service - 客房送餐服务2)In-Room Dining - 房内用餐服务3)Dining in the Room - 房内就餐4)Room Service Menu - 客房送餐菜单5)Room Service Hours - 客房送餐时间6)Room Service Charge - 客房送餐费用7)Room Service Order - 客房送餐订单8)Room Service Attendant - 客房送餐服务员9)Room Service Tray - 客房送餐托盘10)Room Service Etiquette - 客房送餐礼仪11)Room Service Breakfast - 客房送餐早餐12)Room Service Lunch - 客房送餐午餐13)Room Service Dinner - 客房送餐晚餐14)Late Night Room Service - 夜间客房送餐服务15)Special Requests for Room Service - 客房送餐特殊要求16)Room Service Wait Time - 客房送餐等待时间17)Room Service Tip - 客房送餐小费18)Room Service Delivery - 客房送餐送达19)Room Service Beverage - 客房送餐饮品20)Room Service Amenities - 客房送餐设施。

酒店常用英语培训资料

目录（Catalogue）第一章日常用语(Everyday-use English)第一节问候语（greeting）第二节打招呼（saying hello）第三节介绍（introduction）第四节感谢（appreciation）第五节致歉（apologizing）第六节引路（showing the way）第七节道别(saying goodbye)第八节打、接电话（making& answering a call）第九节谢绝（refusing in a polite way）第十节英语脏话（dirty words）第十一节委婉用语（euphemism）第二章部门英语（English on specific occasions）第一节预订处（Reservation）第二节总台（The Front Office）第三节水疗（Kurhas Center）第四节客房（Housekeeping）第五节收银（Cashier’s）第三章有用词汇（useful vocabulary）酒店各部(name of each department)职务头衔(posts & titles)酒店建筑(buildings and architectures)娱乐休闲场所(place for recreation and leisure)娱乐休闲保健健身项目(entertainment, leisure, health-care and sports) 客房常见物品(furniture and fittings in guest room)浴室常见物品(fittings in bath room)客人可能遗留的物品(things left by guests)第一章日常用语Everyday-use English第一节问候语Greeting1.日常问候早上好Morning/Good morning.下午好Good afternoon.晚上好Good evening.晚安Good night.做个美梦(Wish you) Have a nice dream.睡个好觉(Wish you) Have a sound sleep.２．节日祝福传统的西方节日Traditional Western Holidays生日快乐Happy birthday! Happy birthday to you!Wish you a happy birthday!新年快乐Happy new year!情人节快乐Happy valentine’s day!复活节Easter(在每年的三月底或四月初，三月出现满月后的第一个星期天)母亲节快乐Happy mother’s day! (五月的第三个星期天)父亲节快乐Happy father’s day! (六月的第四个星期天)(美国)独立日快乐Happy Independence Day! (每年７月4日)万圣节快乐Happy Halloween (宗教节日，每年10月３１日)感恩节快乐Happy Thanks-giving day!(每年１１月的第四个星期四)圣诞快乐Merry Christmas.（每年的１２月２５日）传统的中国节日Traditional Chinese holidays春节Spring Festival 妇女节Women’s Day清明节Tomb-sweeping Day 青年节Youth Day劳动节Labor’s Day 儿童节Children’s Day端午节Dragon-boat Day 中秋节Mid-autumn Day国庆节National Day注意: 问候外国人的时候,一定不要说You are very tired.(“您累了吧”)。

酒店常用英语总结

酒店常用英语总结Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B：bed and breakfast家庭式酒店(含早餐的酒店）Boutique hotel 精品酒店Resort 度假村King—size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite （room）公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待I will leave a message to the ～。

（a girl in who works in front desk）Reception/Front desk 前台Coach 旅游大巴（a bus used for travel）Reservation 预订(不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager;Purchasing Manager采购部经理Food ＆Beverage Manager；Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand；Kitchen Help；Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief ccountant；Financial Controller酒店主管会计；财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman 配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师酒店岗位：Materials Manager物料经理Western —Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager 宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager 预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员客房预定 room reservation客满fully booked 房间种类types of rooms 双人房double room标准房standard room 双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite 普通套房junior room 高级套房 senior suite 总统套房 Presidential suite朝南的房间 a room facing south 公寓套房studio room连通房connecting room 相通房adjoining room没有按预定抵店 no show确认信 letter ofconfirmation 服务费 service charge 额外费用extra charge全价full price班车shuttle bus 折扣价 discounted price 标准价 rack rate 优惠价 special price免费complimentary rate 特大号床king-size bed大号床queen-size bed推迟 postpone空房Vacancy/vacantroom取消cancel/cancellation 更改change预定book/reserve自动门automatic door登记入住check in 结帐check out一件行李 a piece ofbaggage/luggage背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱 luggage trunk送行李send up填写fill out名牌name tag夜床服务turn—down service 打扫房间make up 稍稍整理tidy up 洗衣项目 laundry items加快服务express service 核对check包间private room菜单menu 套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter连接器brief ease公文包out of order坏了coupon奖券Food Mall食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket洗衣单window sill窗台shoppingbag购物袋bookshelf 书架ground floor （英)底,层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor （英）二楼,（美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，（美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层,地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语: market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check，cheque 支票sign （动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动）延期cancel （动）取消travelers cheque 旅行支票pay （动)付款fill （动)填写administration管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动）收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动）兑换keep （动）保留、保存bank draft 汇票accept (动）接受procedure fee 手续费fill in the form 填表酒店的种类:Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E。