酒店基础英语

职位名称 总经理
英语名称 General Manager
副总经理
行政办主任 部门经理
Deputy General Manager
Executive Office Director Department Manager
大堂副理
主管 领班 男/女服务员
Assistant Manager
Supervisor Captain Waiter /waitress
部门名称 前台接待 商务中心
英语名称 Reception Business Center
英文缩写 BC
礼宾部
总机 中餐厅
Concierge
Operation Chinese Restaurant
西餐厅
客房服务中心 送餐服务
Western Restaurant
Housekeeping Center Room service
听到这事我很难过
This way , please.
Happy New Year!
这边请
新年快乐！
Merry Christmas!
圣诞节快乐！
客房服务员
Room Attendant
常用语句
Good morning Good afternoon Good evening Good night How do you do!
早上好，适用于12:00以前打招呼问好 下午好，适用于12:00-17:00打招呼问好 晚上好，适用于17:00以后问好 晚安，用于晚上告别，客人很快会休息 您好！用于初次见面，回答也用How do you do!
我叫人来帮您 让我查一下
let me check it.
At your service.
随时为您效劳
We look forward to serving you again. 我们期待再次为您服务 I’ll call our Assistant Manager to help 我联系大堂副理帮您 you. I’m sorry to hear that!
How are you? Can I help you? What can I do for you?
用于熟人之间打招呼
请问有什么可以帮您？
Is there anything else I can do for you ? 请问还有什么可以帮您？ Please wait a moment.
请稍等
Just a moment. I’ m sorry to keep you waiting. I’m glad to serve you .
对不起，打扰您了 电梯在对面
Go ahead, please / Go straight , please. 请一直往前走 Watch your step ,please. Let me take it.
请小心台阶 让我来拿
Hope you enjoy your stay in our hotel. 祝您住店愉快 I’ll call someone to help you.
很高兴为您服务 对不起，让您久等了
It’ s my pleasure. You are welcome. Excuse me, could you please speak slowly?
不客气
对不起，请您说慢点
I’m sorry to trouble you. The elevator is over there.
酒店基础英语 Hotel Basic English
Hilton Shijiazhuang
石家庄希尔顿酒店
一、部门/职位名称中英文对照
部门名称 英语名称 英文缩写
行政办
前厅部 来自百度文库饮部
Executive Office
Front Office Food & Beverage Department
EO
FO FB
客房部
财务部 工程部 安全部 营销部
Housekeeping Department
Finance Department Engineering Department Security Department Sales and Marketing Department
HSKP
FIN ENG SEC SM