职场英语会话(陈丹琰)

《职场英语会话》

Directions: In this section, you will be asked to make a business conversation with your partner according to the given information. You have two minutes to prepare and no more than two minutes to complete the conversation.

1. Suppose your business client will come to visit your company. You will pick him up at the airport. And tell him your arrangement for his visit.

2. You make a call with the client to make an appointment. Fix the time, the date, the place to meet and the topics to be discussed.

3. Show your customer around your company. You will talk about the size of a factory, the history of a factory, the production, quality control and the impressions following a tour of a factory.

4. You are talking with your customer about the showroom tour. In the following you and your customer are going to talk about the information about the products.

5. You are going to book a room for your boss. Talk about the details of booking.

6. Suppose your company is going to launch a new product. Talk about the marketing plan for the new product.

7. You are the Export Manager of a Chinese electronic company. Your customer from an Australian company is considering placing an order of 10,000 pieces of your X358 MP4, but he asks for a lower price. You insist on your price and stress the good quality of your products and the rising market demands for MP4 products. Finally, you agree to provide a discount on condition that he makes a large order.

8. Try to sell a certain product to your customer. As a customer, you should refuse it at first.

9. You are negotiating with your customer about the contract. You may disagree on a certain item and have a discussion.

10. Your client files a complaint with you about the breakage of Chinese vases, which exceeds 25% of the shipment. You clarify the matter and agree to replace the broken vases.

Directions: In this section, you will be asked to express your opinions about a certain question. You have one minute to prepare and no more than two minutes to complete your speech.

1. How to introduce yourself in Business?

2. Can you explain the differences of greeting between Chinese people and westerners?

3. Could you please tell me some tips for a face-to-face interview?

4. When you miss a business appointment, what should you do?

5. Could you please introduce one of the specialties in your hometown?

6. How to arrange a business trip for your customers?

7. Please briefly introduce the importance of tourism in China.

8. Have you noticed the different advertising media in your daily life? What are they? And

compare them.

9. How to launch a new product?

10. How to deal with a customer’s complaint?