商务英语口试问题

1.What do you think are suitable personalities for sales?你认为合适的销售个性?

I think suitable personalities for sales should be outgoing, confident, honest, sociable and competitive.

Because person who has these personalities，it is easy to communicate with customers, then make a good impression on them and at last sale the product to guests successfully.The most important personalities are patient and careful. You need to know more clearly about the requirements and doubts of customer in the process of sale product. And it can help you offer better choice for customer. They will be satisfied with you. It is good for you to sale more products and service to these customers.

2. What are the steps to handle customers’ complaints in a proper manner?处理顾客抱怨

Firstly, Listen attentively and show your concern to the customers’problem. Secondly,you need to keep calm and rational. Never argue with guest. Never try to explain yourself. Thirdly,try to apologize to the guest for their complain. Then solve the practical problem and show sympathy to them. You must to record this matter in case of take place again. Tell the guest the solution and the resolution time. Try your best to take action immediately . Don’t forget Follow-up visit ,we should make sure the problem is really solved. Finally, make sure the guest is satisfied with the result 3. What can convince you to buy when you do shopping?

At first, the products’exquisite packing will catch my eyes. secondly the modern design of the product will appeal to me very much. Thirdly,the price should be reasonable. Then I will consider to buy the high quality product, because it is more

durable than normal product. The most important is the products’ practical value. If it is a multifunctional and useful product,it is worth to buy. Apart from these reason, I will take the shape and color into my consideration.

Only the product can meet all of requirements,it is really worth to buy, I will be convinced to buy this product.

4.Please introduce some useful communication skills with customers

At first, you should be a good listener to recognized the needs of customers. By chat with customers You can know about the the customers’personalities . T hen help the guest choose the product what he need, and introduce the advantages of the product and explain why this product is suitable for the customer. Find the breakthrough when I am selling, appeal to the customers’ interesting, which ultimately leads them to buy products. Show the respectful to the customer, and Say nice words to customers. In addition, I should be natural when communicate with customers,preform the appropriate body language.

5.As a salesperson, how to make customers accept and trust you?

We' need to think something on the the customers side and concerned about customers' demand

To be professional, Good manners and well-spoken

offer more and better services,they will feel comfortable and relieved

You must treat to the customer like a friend rather than just for get his money

Only if you can do that, you will make friend with customer.

You must try your best to help the customer to solve problem which the customer faced, and understand them . Then the customer will trust you.