客房常用英语情景对话讲课稿
旅游英语情景对话：客房服务.doc
旅游英语情景对话：客房服务客房服务情景对话一：A:Good morning. May I speak to Mr. Black,please?A:早上好，请布莱克先生听电话好吗?B:Speaking.B:我就是。
A:This is the Front Desk. I m afraid that the air conditioning in your room needs repair. We would like to request you to change your room. We are very song for the inconvenience.A:这里是柜台，您房间的空调设备恐怕需要修理了。
我们想请您换房间。
抱歉给您带来不便。
B:0K. Well, I suppose I have no choice. What do you want me to do?B:好的，我想我别无选择，您要我做什么呢?A:What time is the most convenient for you to change rooms,sir?A:先生，您什么时间换房间最方便呢?B:I m going out in about half an hour.B:我半小时左右就要出去了。
A:What time will you be back?A:什么时候回来呢?B:Oh , around seven o clock, I suppose.B:嗯，我想7点左右吧。
A:We could move your luggage while you are out,but could you take any valuables with you? You may pick up your new room key No. 216 from the Front Desk when you return.A:我们可以在您外出时搬移行李，但是，您可不可以把贵重物品带在身上?您回来时可以在柜台领取新的216号房钥匙。
向客人介绍客房英语情景对话范文
向客人介绍客房英语情景对话范文Good afternoon, sir! Welcome to our hotel. How may I assist you with your room selection?We have a variety of rooms to choose from. Our standard rooms are comfortable and equipped with all the basic amenities you might need. But if you're looking for something more luxurious, our deluxe rooms offer a bit more space and a touch of elegance.If you're traveling with family or friends, our suites might be a better fit. They come with separate living and sleeping areas, as well as a kitchenette for your convenience.Of course, if you're here for business, we also have executive rooms with high-speed internet and a dedicated workspace. These rooms are designed to ensure maximum productivity while you're away from the office.And if you're in need of a relaxing getaway, our spa suites are the perfect choice. They feature a private spa area with a sauna and jacuzzi, perfect for unwinding after a long day.Our hotel is also pet-friendly, so if you're traveling with your furry friend, we have pet-friendly rooms available too.So, which one do you think would suit your needs best? Let me know and I'll be happy to arrange it for you.。
客房服务英语对话
客房服务英语对话A：客房服务，我能为您做些什么吗？A: Room service, can I help you?B：我们早要去纽约，因此我想让你们明天早上叫醒我。
B: I’m going to Newyork early tomorrow morning. So I would like to request an early morning call.A：没问题，那么您想让我们明天早上什么时候叫醒您？A: No problem, at what time would you like us to call you tomorrow morning?B：请在明早6阒印?B: At 6 sharp tomorrow morning, please.B：请用电话叫醒，我不想吵醒邻居。
B: By phone, please. I don’t want to disturb my neighbors.A：好的，那么我们明早6点叫醒您。
A: OK. So we will wake you up at 6:00 tomorrow morning.A：你好，我想要办理入住。
A: Hello, I would like to check in, please.B：您在我们这里预定客房了吗？B: Do you have a reservation with us?A：是的，我在你们酒店预订了今晚的房间。
A: Yes, I booked a room here for tonight.B：请问您的尊姓大名？B: May I have your name, please?B：请让我看一下您的护照好吗？B: May I see your passport, please?A：可以，这里给你。
A: Ok, here you are.B：我们为您保留了001房间。
B: We have Room 001 reserved for you.B：请您填一下这份来客登记卡。
酒店情景对话(双语版)
第一组酒店情景对话A Hello,this is wanjiali hotel,is there anything I can help you,madam?你好，这里是万家丽国际大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢？B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍？A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnal in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。
嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗？A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
酒店客房常用英语对话.doc
酒店客房常用英语对话，，xx小学英语对话课,是整个小学英语教学中一个必不可少的组成部分。
我整理了，欢迎阅读!一Good morning sir ,welcome to The ritz-carlton Shanghai! 早上好，欢迎来到上海丽思卡尔顿酒店Good morning,How are you? 早上好，你好吗?Pretty good,How many pieces of luggage do you have? 非常好!请问您有几件行李呢?Just one behind in the taxi! 就是出租车后面的一件!Have you made a reservation ,sir? 请问您有预定吗?Absolutely! 没错!This way sir! I will show you to the reception. 这边请先生，我带您去前台办理入住!二Steven has checked in. Due to a meeting, he has to request an early morning call.史蒂文已经办理好了入住手续。
由于要参加一个会议，他不得不要求一个早叫服务。
Steven: Good evening! This is Mr. Smith in room 609.史蒂文：晚上好，我是609房间的史密斯先生。
Receptionist: Good evening, Mr. Smith, What can I do for you?接待员：晚上好，史密斯先生。
你需要什么服务?Steven: I'm going to Shanghai early tomorrow morning. So I would like to request an early morning call.史蒂文：我明天一大早要去上海，因此我想让你们明天早上叫醒我。
Receptionist: Yes, Mr. Smith, when would you like us to call you tomorrow morning?接待员：好的，史密斯先生。
关于客房服务的英语情景对话
关于客房服务的英语情景对话一你能给我换个房间吗AHello. Front desk.您好。
这是前台。
BYes. This is Bob Robinson. I’m calling from room number 627.我是627房间的Bob Robinson。
AHi, Bob. What can I do for you?您好，Bob。
能为您做什么?BIs it possible to change to another room?能为我换个房间吗?ACould you please tell me why?可以告诉我为什么您需要更换房间吗?BMy room is facing the swimming pool. It’s noisy for me. I have a problem sleeping. And I feel uncomfortable when I take an elevator.我的房间正对游泳池。
对我来说太吵了。
我无法入睡。
并且坐电梯让我感到不舒服。
ASo you need a quiet side room on the lower floor.所以您需要一个位于底层的安静的房间。
BYou’re right.是的。
AOkay. Let me check for a room on the first floor.好，我来给您看看一楼的房间。
BThank you.谢谢。
AI’ve o nly two rooms on the first floor. How about room 108?在一楼只有两件空房了。
108号房可以吗?BThat’s fine. Can I move now?可以。
我可以现在就搬过去吗?ASure. I’ll send the bellman to help you.当然。
我会叫个门童去帮您的。
BOh, thank you kindly.谢谢你。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店情景英语对话
酒店情景英语对话1. 预订酒店房间顾客：Good morning! I would like to make a hotel reservation.前台：Good morning! How can I assist you?顾客：I would like to book a double room for two nights, from October 10th to October 12th.前台：Sure! May I have your name, please?顾客：My name is John Smith.前台：Thank you, Mr. Smith. Let me check our avlability for those dates. Yes, we do have a double room avlable for you.顾客：That’s great! How much is the room per night?前台：The room rate is $100 per night, so for two nights, it will be a total of $200.顾客：Perfect. Can you please confirm the reservation and provide me with the detls?前台：Certnly. I have reserved a double room for you, Mr. Smith, from October 10th to October 12th, for a total of $200. Please note that check-in time is 2 PM and check-out time is 12 PM.顾客：Thank you very much. I look forward to my stay at your hotel.2. 在酒店入住前台：Welcome to our hotel, Mr. Smith. May I have your reservation detls?顾客：Yes, my name is John Smith and I have a reservation for a double room from October 10th to October 12th.前台：Thank you, Mr. Smith. Let me check your reservation. Yes, here it is. Could you please fill in this registration form?顾客：Sure. Here you go.前台：Thank you. May I have your passport, please?顾客：Here is my passport.前台：Thank you, Mr. Smith. Your room number is 302. Here is your key card. Please note that breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.顾客：Thank you for the information. Is there a gym in the hotel?前台：Yes, we do have a gym on the third floor, open from 6 AM to 10 PM.顾客：Great! Thank you for your help.3. 需要额外的服务顾客：Excuse me, I would like to request some additional services.前台：Of course, how may I assist you?顾客：First, I would like to request a wake-up call for 7 AM tomorrow morning.前台：Certnly, Mr. Smith. I have scheduled a wake-up call for 7 AM tomorrow for you.顾客：Thank you. Also, I would like to request an iron and ironing board in my room.前台：Sure, I will have them delivered to your room right away.顾客：Thank you very much. One last thing, I need a taxi to the rport tomorrow at 9 AM.前台：Noted, Mr. Smith. I will arrange a taxi to pick you up at 9 AM tomorrow.顾客：Thank you for your assistance.4. 结账顾客：I would like to check out and settle my bill, please.前台：Certnly, Mr. Smith. May I have your room number?顾客：My room number is 302.前台：Thank you. Let me prepare your bill. Here is your itemized bill. The total amount due is $200.顾客：Great. Could I pay by credit card, please?前台：Certnly, Mr. Smith. Please insert your card into the card reader.顾客：Here is my card.前台：Thank you, Mr. Smith. Please enter your PIN number.顾客：Done.前台：Your payment has been processed successfully. Here is your receipt. Thank you for staying with us, Mr. Smith. Have a safe trip!顾客：Thank you for your hospitality. Goodbye!。
关于酒店服务的英语情景口语对话
关于酒店服务的英语情景口语对话一我打电话来取消旅馆预约AGood afternoon, Peace Hotel, what can I do for you下午好，这里是和平旅馆。
我能帮您吗BI have made a reservation for this Sunday. My name is Bobby 我已经预订了间周日的房间，我叫伯比。
AYes, thats right. Your room is a single one with a bath.没错。
您订了间有浴盆的单人间。
BI am calling to cancel it now. I cant go to your city this week.我打电话来想取消预约。
这周我没办法去你们的城市了。
AFine, we will cancel it.好的，我会取消的。
BThank you.谢谢。
二酒店的室内游泳池AWele to our hotels indoor swimming pool. What can I do for you 欢迎来到本酒店的室内游泳池。
请问有什么可以帮您的BYou see this is the first time for me to use the swimming pool. Ive got no idea about the water temperature of the pool. Im afraid it might be a little cold.这是我第一次来游泳池，我不知道水温是多少，我恐怕会有一点儿冷。
AYou dont need to worry about that. madam. We have a warm massage pool, and the temperature is 36℃.您不必担心这个，女士，我们有一个温水按摩池，水温是36℃。
BI see. But Im not a good swimmer. Can you tell me how deep the pool is知道了，但是我不太会游泳。
酒店场景中英文对话
酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。
请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。
Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。
好的，李先生，我看到了您的预订。
请出示您的身份证和信用卡。
Guest: Sure, here they are.客人: 当然，给您。
Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。
您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。
Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。
这是您的房卡。
您的房间在三楼的305号。
Guest: Thank you. What time is breakfast served?客人: 谢谢。
早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。
客房服务英语情景对话
客房服务英语情景对话如果想要出外旅游，那就有必要学习一些出外旅游常用英语口语。
下面店铺为大家带来出国旅游客房服务英语情景对话，欢迎大家学习!客房服务英语情景对话1A: I'd like to order dinner.B: What would you like?A: I'd like to order a bottle of champagne, lobstertail, and filet mignon, medium rare.B: I'm sorry. We're currently out of filet mignon. MayI suggest the porterhouse instead?A: I'd prefer the filet, but the porterhouse will do.B: And may I suggest chocolate-covered strawberrieswith the champagne?A: Normally, I would take you up on that suggestion,but just the champagne will do for tonight.B: Okay, no strawberries. Room service will be charged to your amenities account. Is that allright?A: That's fine.B: It will be up shortly. Enjoy your food, sir.客房服务英语情景对话2A: Could I order dinner?B: Of course. What would you like?A: I want a bottle of champagne, lobster tail, andfilet mignon, medium rare.B: I'm so sorry. We ran out of filet mignon. May Isuggest the porterhouse instead?A: That's too bad, but the porterhouse will be okay.B: May I be so bold as to suggest chocolate-coveredstrawberries with the champagne?A: Not tonight, thank you.B: No strawberries. We'll charge your amenitiesaccount, if that's okay.A: Charge it to whatever account you like.B: Your meal will be delivered as soon as it's all ready. Enjoy!客房服务英语情景对话3A: Could you bring me some food, please?B: Sure. What do you fancy?A: Can I have a bottle of champagne, lobster tail,and filet mignon, medium rare?B: Sir, the filet mignon was so popular tonight thatwe ran out. May I suggest the porterhouse?A: Oh, no filet? Okay, porterhouse will be fine then.B: Perhaps you would like chocolate-coveredstrawberries with the champagne?A: Not tonight, but thank you for the suggestion.B: Okay. This will be charged to your amenitiesaccount, okay?A: No problem.B: Your food will be brought to you momentarily. I hope you enjoy it.客房服务英语情景对话4A: I'd like you to bring me some food.B: Just name it, sir.A: Please send up a bottle of champagne, lobstertail, and filet mignon, medium rare.B: Regrettably, we're currently out of filet mignon.May I suggest the porterhouse instead?A: Sure, I love porterhouse, too.B: Would you be interested in chocolate-coveredstrawberries with the champagne?A: I'd love to, but I'm allergic to strawberries.B: Okay, no strawberries tonight. The items will becharged to your amenities account.A: Go right ahead.B: Our staff will bring you your order in as short a time as possible.客房服务英语情景对话5A: I need something to eat, please.B: Tell me what you're hungry for.A: I feel like champagne, lobster tail, and filetmignon, medium rare.B: Unfortunately, we're out of filet mignon at themoment. May I suggest the porterhouse instead?A: Well, I prefer filet, but porterhouse is good, too.B: Perhaps I could interest you in chocolate-coveredstrawberries with the champagne?A: Just the champagne will be fine, thank you.B: You'll see this charge on your amenities account.A: That's fine.B: It won't be long until your food is delivered. I know you'll enjoy it.。
酒店客房服务英语口语情景对话
我们都知道酒店的服务会决定酒店的档次。
所以每个细节都会留给客户不同的印象。
以下是编辑整理的酒店⽇常⼯作中最常⽤到的酒店客房服务英语⼝语情景对话，希望对⼤家有所帮助。
酒店客房服务英语⼝语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先⽣？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I would like you to go and get me a flask of hot water.我想请你给我拿⼀瓶开⽔来。
5．I'm sorry that your flask is empty.很抱歉您的⽔壶空了。
6．May I do the turn-down service for you now?现在可以为您收拾房间了吗？7．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了⼀些朋友过来聚聚。
8．Could you come back in three hours?你能不能过3⼩时再来整理？9．Certainly, madam. I'll let the overnight staff know.当然可以，⼥⼠。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom？请整理⼀下浴室好吗？11．I've just taken a bath and it is quite a mess now.我刚洗了澡，那⼉乱糟糟的。
12．Besides,please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的⽔来。
酒店客房英语演讲稿
酒店客房英语演讲稿Good morning, ladies and gentlemen,。
I am honored to have the opportunity to speak to you today about the topic of hotel room English. As we all know, English has become an international language, and it is essential for hotel staff to be able to communicate effectively with guests in English. Today, I will share with you some key phrases and expressions that can be used in hotel rooms to provide excellent service to our guests.First of all, when a guest arrives at the hotel, it is important to greet them warmly and make them feel welcome. You can use phrases such as "Welcome to our hotel" or "Good afternoon, how may I assist you?" to make the guest feel at ease. It is also important to ask the guest for their reservation details and provide them with information about the hotel facilities and services.Once the guest has checked in, it is important to show them to their room and explain the features and amenities available to them. You can use phrases such as "Here is your room key, and the elevator is just around the corner" or "Your room is on the third floor, and it has a beautiful view of the city." It is also important to ask the guest if they need any additional items such as extra towels or pillows, and to inform them about the hotel's room service and dining options.During the guest's stay, it is important to be responsive to their needs and provide assistance when necessary. If a guest calls the front desk with a request, you can use phrases such as "I will take care of that right away" or "I will have someone bring that to your room shortly." It is also important to be polite and courteous at all times, and to address the guest by their name if possible.When the guest is ready to check out, it is important to thank them for staying at the hotel and to ask if they enjoyed their stay. You can use phrases such as "Thank you for choosing our hotel, we hope to see you again soon" or "I hope you had a pleasant stay, please let us know if there is anything we can do to improve our service."In conclusion, effective communication in English is essential for providing excellent service to hotel guests. By using the phrases and expressions I have shared with you today, hotel staff can ensure that guests feel welcome, comfortable, and well taken care of during their stay. Thank you for your attention, and I hope you find this information helpful in your future interactions with hotel guests.。
客房英语情景对话
客房英语情景对话Sure! Here's an example of a dialogue between a hotel guest and a hotel receptionist in an English-speaking context regarding a room reservation:Guest: Good afternoon. I would like to make a room reservation, please.Receptionist: Good afternoon. Certainly, sir. How many nights will you be staying with us? Guest: I'll be staying for three nights, from the 15th to the 18th of June.Receptionist: Great. May I have your name, please?Guest: Yes, it's John Smith.Receptionist: Thank you, Mr. Smith. We have a few room options available. Are you looking for a single or double room?Guest: I'll need a double room, please.Receptionist: Perfect. We have a few double rooms with either a king-sized bed or two twin beds. Which would you prefer?Guest: I would prefer a double room with a king-sized bed.Receptionist: Noted. And would you like a smoking or non-smoking room?Guest: Non-smoking, please.Receptionist: Understood. Let me check our availability. Yes, we do have a double room available for you during your requested dates. The rate for the room is $150 per night, including breakfast. Guest: That sounds good. Can you confirm the reservation and provide me with the details? Receptionist: Absolutely. Your reservation is confirmed for a double room with a king-sized bed from the 15th to the 18th of June. The total cost for your stay will be $450, including breakfast. Can I have a contact number or email address to reach you?Guest: Sure, my contact number is +XXX.Receptionist: Thank you, Mr. Smith. We will send you a confirmation email with all the details shortly. Is there anything else I can assist you with?Guest: No, that's all for now. Thank you for your help.Receptionist: You're welcome, Mr. Smith. We look forward to welcoming you on the 15th of June. Have a great day!Guest: Thank you. Goodbye.Receptionist: Goodbye, sir.Please note that this is just a sample dialogue, and actual conversations may vary depending on the specific situation and hotel policies.。
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客房常用英语情景对话客房常用英语情景对话（必备）·客房——修理用语·客房——洗衣服务·客房——赔偿事宜·客房——打扫房间·客房——突发事件·客房——修理用语1．There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病。
2．We'll send someone to repair it immediately．我们会马上派人来修的。
3．What's the trouble？哪儿坏啦？4．The toilet doesn't flush．抽水马桶不放水了。
5．Let me see．Oh，it's clogged．让我看看。
噢，堵住了。
6．The water tap drips all night long．水龙头一整夜滴水。
7．Some part needs to be replaced．I will be back soon．有个零件要换了。
我片刻就来。
8．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些毛病。
9．The picture is wobbly．图像不稳定。
10．I'm sorry．May I have a look at it？很遗憾，我可以看看吗？11．I'll send for an electrician from the maintenance department．我去请维修部的电工来。
12．We can have it repaired．我们能找人修理。
13．Please wait just a few minutes．请稍等几分钟。
14．The TV set is not working well．电视机有毛病了。
Dialogue AA：Housekeeping．Can I help you？B：Yes，there seems to be something wrong with the toilet．A：We'll send someone to repair it immediately．What's your room number，please？B：1287．A：May I come in？B：Come in．A：What's the trouble？B：The toilet doesn't flush．A：Let me see．Oh，it's clogged…It's all right now．You may try it．B：Yes， it's working now．Thank you．A：You're welcome．Anything else？B：The water tap drips all night long．I can hardly sleep．A：I'm very sorry，sir．Some part needs to be replaced．I will be back soon．Dialogue BB：I've locked myself out of the room．May I borrow a duplicate key？A：Don't worry，Mr Bell．I'll open the door for you．（She opens the door with a duplicate key．）B：Thank you very much．Sometimes I'm quite absentminded．A：It doesn't matter，Mr Bell．What else can I do for you？B：Ah，I'm afraid there's something wrong with the TV．The picture is wobbly．A： I'm sorry．May I have a look at it？B：Here it is．A：（Tries to fix it，but in vain）I'll send for an electrician from the maintenance department．We can have it re-paired．Please wait just a few minutes，Mr Bell．（She leaves the room．Ten minutes later，there is a knock on the door．）Electrician（E）： May I come in？B：（Opens the door） How do you do？E：How do you do？The TV set is not working well．Is that right，Mr Bell？B：No，it isn't．E：Let me have a look．（Finishes the repairing and checks other electricfacilities in the room） Mr Bell，everything is OK now．B：What efficiency！Thanks a lot．（Taking out some fee） This is for you．E：Oh，no．We won't accept tips，but thank you，anyway．We wish you a nice stay with us，Mr Bell．flush v．用水冲洗clogged a．塞住了drip v．滴下wobbly a．摇摆不定的electrician n．电工，电学家maintenance n．维修、保养facility n．设备工具（常用复）efficiency n．效率·客房——洗衣服务1．Excuse me．Have you any laundry？对不起，请问有没有要洗的衣服？2．The laundry man is here to collect it．洗衣房服务员来这儿收要洗的衣服了。
3．If you have any，please just leave it in the laundry bag behind the bathroom door．如果您有衣服要洗，请放在浴室门后的洗衣袋里。
4．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。
5．What if there is any laundry damage？如果你们洗衣时损坏了衣服怎么办？6．In such a case，the hotel should certainly pay for it．如果是这样，饭店当然应该赔偿。
7．Could you send someone up for my laundry，please？请问，你们能派人来收要洗的衣服吗？8．A valet will be up in a few minutes．洗熨工马上就到。
9．Will the color run in the wash？洗衣时会掉色吗？10．We'll dry-clean the dress．我们将干洗这条裙子。
11．We'll stitch it before washing．我们会在洗之前把衬里缝好。
12．When can I have my laundry back？我何时能取回洗的衣服呢？13．But would you like express service or same-day？不过，您是要快洗服务还是当日取？14．I'd like this sweater to be washed by hand in cold water．这件毛衣要用冷水手洗。
Dialogue A（Explaining How to Get the Service）（A：Room Attendant B：Guest）A：Excuse me．Have you any laundry？The laundry man is here to collect it．B：No，not now，thank you．A：If you have any，please just leave it in the laundry bag be-hind the bathroom door．The laundry man comes over to collect it every morning．B：Thank you．A：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．B：I see．What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it．A：In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．B：That sounds quite reasonable．I hope there's no damage at all．A：Don't worry，sir．The Laundry Department has wide experience in their work．B：All right．Thank you for your information．A：Not at all．Dialogue B（Express Service）（A：Laundry clerk B：Mrs Bell）A：What can I do for you？B：Could you send someone up for my laundry，please？Room908，Bell．A：Certainly，Mrs Bell．A valet will be up in a few minutes．B：Good．I also have a silk dress which I don't think is color-fast．Will the color run in the wash？A：We'll dry-clean the dress．Then the color won't run．B：You're sure？Good！And the lining of my husband's jackethas come unstitched．It might tear over further while washing．A：Don't worry，madam．We'll stitch it before washing．B：That's fine．Now，when can I have my laundry back？A：Usually it takes about two days to have laundry done．But would you like express service or same-day？B：What is the difference in price？A：We charge 50％ more for express， but it only takes 5hours．B：And for same-day，will I get the dress and skirt back this evening？A：Yes，madam．All deliveries will be made before six o'clock．B：I'll have express then．Dialogue CA：Can I help you？B：Yes．I have some laundry to be done．A：Certainly，sir．Could you fill out the laundry form，please？B：May I use your pen？A：Sure．Here you are．B：Thanks．Oh，I don't want these shirts starched．A：No starch．I understand，sir．B：And also I'd like this sweater to be washed by hand in cold water．It might shrink otherwise．A：By hand in cold water，I see．B：When will they be ready？A：We will deliver them tomorrow evening around 6．B：Fine，Thanks a lot．notify v．通知iron v．熨烫dry-clean v．干洗indemnity n．赔偿mend v．修补，缝补stitch v．缝缀valet n．旅馆中替客人洗烫衣服的人员colorfast a．不褪色的express service 快洗服务starch v．给（衣服等）浆，浆硬·客房——赔偿事宜1.Oh，you have broken the glass.噢，您把被子打破了。