商务英语口语实训(上册)Unit02 Business Reception-PPT课件
中职教育-国际商务英语口语口译课件：Unit 11 Business Reception.ppt
译员素质和条件
<1> 扎实的语言基本功。良好的英语修养和扎实的汉语基本功是一名 优秀的译员应具备的基本素质，掌握英汉两种语言的结构和语用等特 点和语码转换规律，具有快速、准确地组织词句的能力。尤其是译员 的听力理解能力,这是口译成败的一个关键因素，也是一名译员的综合 语言和知识水平的反映。在口译过程中，影响听力理解的因素有六个： 口音、语感、词汇量、知识面、注意力以及音量与干扰。英语是世界 性的大语种，口音因地而异，不尽相同，有些连英美人自己都听不清 楚。译员不仅会接触到标准规范的英语，也会接触到非标准、非规范 的英语；译员必须在平时就注意多听一些英语的口音、方言及变体， 注意总结其特点和规律，并学会逻辑推理和判断话语的上下文关系， 正确判断说话人所要传达的意思，领会其话语隐含意义。
<2> 交替传译（consecutive interpreting）：口译员坐在会议室里，一面 听源语讲话，一面记笔记。当讲话者发言结束或停下来等候传译的时 候，口译员用清楚、自然的目的语，准确、完整地重新表达源语发言 的全部信息内容，就像自己在演讲一样。会议口译中的交替传译要求 口译员能够听取长达五至十分钟连续不断的讲话，并运用良好的演讲 技巧，完整、准确地译出全部内容。
此次访问扩大了我们之间的贸易合作，加强了我们之间的了解和友谊。我们深深 希望，我们的合作会变得更加广泛，深入到生活的各个方面，包括商业、文化、教育及 科研领域。
特点 口译要求译者具有较高的驾驭英语和汉语的能力、多学科的知识和认真
负责的工作态度。与笔译相比，口译还具有一些不同的特点。一方面， 说话者的声音、语调、表情及肢体语言都有助于译员理解说话内容和说 话者的感情色彩；另一方面，口译的过程是体现译者运用综合能力的过 程，主要包括口译者的听力、记忆力、口头表达力、快速反应能力、语 言能力、知识储备量等。不仅如此，由于口译速度是笔译的数倍，甚至 数十倍，且要一次成形，所以口译者还必须具备良好的心理素质。而且， 口译者必须在短时间内独立完成工作，无法求助他人或参考资料。这些 都是口译的不利因素，增加了口译工作的难度。
商务英语口语实训(上册)Test for Unit 1-4
❖ (3) If you are going to present flowers to the customer, which flowers are unsuitable on this occasion?
❖ B: That would be very nice. It is very kind of you.
❖ A: We have already made a hotel reservation for you, let's go to the hotel first and lay down your things. Then, I'd like to have a dinner so that we can get better acquainted. I've made a restaurant reservation at the Fuzhou Lakeside Hotel. And then, I'd like to take you to see the night scene. It would be really quite exciting. How does that schedule sound to you?
❖ (1) Greet and make self-introduction to Tom. ❖ (2) Tell him you have made a hotel reservation for
him and your planned schedule for him. ❖ (3) Ask him what he thinks of your schedule. ❖ (4) Ask how long is he staying in your city.
Unit 2商务英语口语business travel
Unit 2 Business Travel
5. Gate 登机口 6. return ticket 往返票 7. Customs Declaration Card 海关申报卡 8. dutiable 应纳关税的 e.g. You’ll have to declare all of them, as these articles are dutiable.
UHale Waihona Puke it 2 Business Travel
A. Preparing for a Trip
Notes: 1.business class 商务舱 economy class 经济舱 first class 头等舱 2.non-smoking floor 无烟楼层 3.right 正好，正在 e.g. The accident happened right over there. 4.departure time 起飞时间 arrival time 到达时间
Unit 2 Business Travel
B. At the Airport
Notes:
1. seat by the window 靠窗座位 (also: window seat) aisle seat 靠走道座位 2.Do you have any luggage to check in at this time? 有需要托运的行李吗？ 3.carry-on luggage 手提行李 4.boarding card 登机牌
Unit 2 Business Travel
5. collect 领取，接走 e.g. We’ll inform you of time to collect your passport. He collected the children and drove home. 6. check-in 办理登机 7. prior to 在…之前 e.g. The car accident happened prior to my arrival.
商务英语口语实训教材-商务礼仪接待与外贸基础会话(第二册)附光盘
商务英语口语实训教材:商务礼仪接待与外贸基础会话(第二册)附光盘篇一：businessritualsforreceptionBusinessRitualsforReceptionoUTLinE?content1.Theimportanceofreception?Foundationoffollowingcooperation?Reflectionofenterprisestrength?directeffectonbrand2.TheProcessofReception?Preparation?attheairport?inthehotel?Businessnegotiation?dinner?Seeingoffthecustomer3.afterreception aletterofthankyoushouldbesenttotheguestaftertheirvisit.Photosaboutthevisi torsomearticlesrelatedtotheirvisitcanbeattachedtotheletter.also,Feedbackcanbeobtainedfromthemtoimprovethereceptioninthefuture.References:1.KyraSheahan,BusinessReceptionEtiquettes,2.商务英语口语实训教材.第1册.商务礼仪接待与外贸基础会话/主编冉隆德广州:暨南大学出版社,20XX.05篇二：商务口语与商务礼仪(:商务英语口语实训教材:商务礼仪接待与外贸基础会话(第二册)附光盘)实训报告商务口语与商务礼仪实训报告一、实训内容及过程本次商务英语实训主要包括两个部分：商务口语实训和商务礼仪实训。
口语实训部分主要是借由历年商务英语考试的口语真题，进行商务英语情景对话练习，并由老师考核。
而商务礼仪实训部分则是通过观看视频录像，了解和学习在商务礼仪的重要性以及商务交往中应注意的事项。
《商务英语口语大全【完整版】》
《商务英语口语大全【完整版】》一、商务问候与介绍1. 问候Good morning/afternoon/evening, it's a pleasure to meet you.（早上/下午/晚上好，很高兴见到您。
）How do you do? I've heard a lot about you.（您好，我久闻大名。
）It's nice to finally put a face to the name.（很高兴能将名字与人对上号。
）2. 自我介绍My name is [Your Name], and I'm the [Your Position] at [Company Name].（我叫[您的名字]，是[公司名称]的[您的职位]。
） I'm looking forward to working with you on this project.（我期待与您共事这个项目。
）二、商务洽谈与沟通1. 表达意见In my opinion, [Your Opinion].（在我看来，[您的意见]。
）I believe that [Your Idea] could be beneficial for both parties.（我相信[您的想法]对双方都有益。
）I'd like to suggest [Your Suggestion].（我想提出[您的建议]。
）2. 谈判技巧I understand your concerns, but let's consider the possibilities from another angle.（我理解您的担忧，但让我们从另一个角度考虑一下可能性。
）If we can agree on [Certain Terms], I'm confident that we can finalize the deal.（如果我们能在[特定条款]上达成一致，我相信我们可以完成这笔交易。
商务英语之商务接待2-Business Reception-two
Business ReceptionPart One Check outPart Two Asking about plane tickets /Reserving a plane ticketPart Three Changing plane ticketPart Five Boarding the planePart Six At the airportPart Seven Saying goodbyeSituation One:A: Mr. Lee B: Desk Clerk Mr. Lee is going to check out.Useful phrases/Sentences：Check outStorage roomOverchargeConsumeReimburseCan I have your key and room number, please?Here’s your bill, Could you please check it?Where can I leave my luggage？How will you pay?The bill is itemized.Please charge it to my credit card. I’d like to use my ...card.I hope you enjoyed your stay.This is a bit more than I expected.The items you consumed are put on your bill.Situation Two:A: Miss Lee B: Receptionist Miss Lee is checking out of the hotel.Useful phrases/SentencesReceiptI intend to check out of my room tomorrow. ?/ I’m checking out of my room.Please pass on a message to Mr. Liu to express my thanks.This is the key card to the room.You checked in at 5 on the 20th and have stayed here for 3nights. Is it right?Will you please check and sign this form?RMB 850 for one night and it’s 1700 in all for 2nights.What about the other items?The….company’s left a message, saying that it would be a great pleasure fore them to pay all your expenses in the hotel.I’d like to pay on my own.Welcome to stay here again next time you’re come.Situation Three:Jimmy is enquiring about the plane tickets and then reserving plane tickets.Useful Phrases/Sentences：Flight reservationI’d like to enquire about the times of flight to New York. / Could you do me a favor to check the flight from …to….?–There are several flights available.How do you want to fly?-I can’t go by the morning /evening flight.Do you offer any discount?We have 90% dicount for infants and 50% for children under twelve.I’d also like know the free baggage allowance for each person.Please collect the tickets at least one hour before departure.I’d like to book 2 seats to Shanghai tonight.I’m afraid all the tickets have been sold out.When will the next set off?Do you want first class or economy class?/ What class?That’s all right. I’ll take that.Your reservation has been confirmed.Situation Four:Jack planed to return to Beijing next Monday but his boss wants him to return five days earlier. He wants to change his ticket.Useful Sentences：You can change your flight reservation./Can I change my reservation later?Is there a penalty?Do I have to pay extra?Is it possible to postpone my ticket?AS long as you stay within 15 days limit for the entire trip.We still have some unreserved seats.I have helped you change flight to …..Situation Five:Linda is on the plane.Useful Sentences：Boarding gateWhat is the gate number?Where do I pick up the ticket and have my luggage weighed?Here’s your ticket, passport. Please keep it.Let your luggage go through the security door, please.Can I see your ticket and your passport?Situation Five:Happy landingTake care, bye.I’d like to say goodbye to you all.I look forward to seeing you again soon.Good bye and thank you for all you have done for me.I really don’t know how to express my gratitude.。
《商务英语》Module 4 Business reception
1. Meet the guest(s) at the airport
6. May I help you with your luggage? Let me help you with your luggage. Let me take your things. -----?
7. If all is ready, we’d better start for the hotel. 8. The car is waiting outside. This way, please We have a car waiting just outside. Our car is out at the parking lot.
批注本地保存成功开通会员云端永久保存去开通
Business Reception
Module 4
广东青年职业学院 Guangdong Youth Vocational College
The importance of business reception
• Basis of following cooperation
1. Meet the guest(s) at the airport
★ Suggested procedures:
1. Confirm identity 2. Introduce yourself and others briefly and give regards 3. Enquire about the journey 4. Confirm the following schedule.
G: Thank you very much for coming to meet me. J: My pleasure. Fine weather, isn’t it? G: Yes, it’s lovely. J: Now let’s go and collect your luggage first. And after that I’ll accompany you to Chime Long Hotel. G: OK. Let’s go.
商务英语实训教程上册上册 unit 2 Company Employees教师参考
9. initiative [i'niʃətiv] 例句1：It's up to this country to take the initiative in banning nuclear weapons. 这个国家应该主动提出禁止核武器。 例句2：It is hoped that the government‘s initiative will bring the strike to an end. 希望政府采取的主动措施可以结束罢工。
Phrases
1. slack of 例句1：After intense work in the summer, we are slacking off now. 夏季紧张的工作过後，我们现在放松了。 例句2：It's natural to slack off towards the end of a hard day's work. 一天紧张工作快结束的时候有些放松是自然的。
商务英语实训教程上册上册 unit 2 Company Employees教师参考
教师用书
Unit（2） Company Employees
Pre-reading questions
What kind of quality do you think is the most important quality for an employee ?
公司员工
能干的人：这种素质指的是积极主动完成工作的能力。 在Bob为他的书《1001种让你在职场中发挥主动性的方法》 （纽约工人出版社，1999年）进行的一项互联网调查中发现， 积极主动被列为员工在职场中能够获得成功的第一原因（这 也是你和你的有潜力的雇员都应该感兴趣的品质）。
公司员工
商务英语口语接待客户
ChapterⅡReceiving Clients（接机，参观产品，社交娱乐等）Background Knowledge （公司、人物介绍，对话情景）Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.一，Meeting the Guest1．At the airport.Miss Li is meeting Fred Johns.L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant tripJ: Well, I enjoyed it very much.L: Anyway it’s a long way to China, isn’t it I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L: Great. Well, let’s go.2．Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang.W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here.J: Thank you. I have been looking forward to this trip.W: We’ll do everything we can to accommodate you and make you comfortable.J: You are so nice. I hope we’ll have a good cooperation.W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company.J: Good idea. Let’s go.二，Client Reception1．Introducing the company.Miss Wang and Miss Li are introducing the company to Mr. Johns.W: Here is our company, Sunshine Import & Export co. ltd.J: Yes, I’ve heard the company for a long time.W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line.We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers.L: Yes, and we always take customers first.J: Great. Do you have any new productsW: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.J: Wonderful. Can I have a look at these new productsW: Of course, Miss Li will show you around the different departments of our country, and then we will visit the products.2．Introducing the department.L: Follow me please, Mr. Johns. This is our marketing department.J: Looks great.L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department.J: I’ve heard a new kind of chemical product has been developed by thisdepartment.L: Yes, this department is very important for the company. It is called “heart” of the company.J: Do you have Dispatch departmentL: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales department.J: It means whatever problems we have after sales, we can get help from this department.L: Yes, we always take customers as our Gods. Our after-sales service is perfect.3．Introducing the products.Miss Wang and Miss Li are introducing the products to Mr. Johns.W: Mr. Johns, now let me show you around our product exhibition room. J: I can hardly wait to visit the products.L: This way, please.W: Ok, we are in the product exhibition room. Our latest products are exhibited here.L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best service conditions. You can rely on us.J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samplesW: Of course, please.(Mr. Johns is study the samples carefully.)J: Now I can’t wait to consult the details of the contract.三，Social Activities1．Appointment and Visiting.Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 o’clock in the afternoon. He’s in waiting room now. Miss Li, the secretary, is receiving Mr. Johns.L: Mr. Johns, may I help youJ: I would like to see Mr. Chen.L: Do you have an appointmentJ: Yes, he knows I’m coming. Our meeting is set for 2 o’clock.L: Please wait for a moment.(Miss Li is telephoning to Mr. Chen. Mr. Chen confirm s the appointment with Mr. Johns)L: Well, Mr. Johns, Mr. Chen is waiting for you. Wish you have a good time. J: Thank you! Have a good day.(Mr. Chen is having a meeting with Mr. Johns)C: Nice to meet you, Mr. Johns.J: Nice to meet you, Mr. Chen.C: Do you have a good time hereJ: Yes. Thank you for such a thoughtful arrangement for me. Shall we make a time for our business talkC: You are a man of action, Mr. Johns. I’d like to invite you to a dinner party at the Grand Hyatt Hotel at 7 o’clock in this evening. After the dinner, we’ll make a time for our business talk. Ok？J: Thank you for your kindness. I’ll be delighted to arrive on time. C: See you later.J: See you.2．Giving a Banquet.Mr. Chen is holding a banquet for Mr. Johns. Mr. Guan, the manager ofResearch and Development, Mr. Xiao, the finance department manager, Miss Wang, the sales manager, Miss Li, the secretary are all present.C: Mr. Johns, it’s a pleasure to have you here.J: It’s very kind of you to have invited me.C: Now. I’d like you to meet my friends. Allow me to introduce them. This is Mr. Guan, He is in charger of the Research and Development Department. This is Mr. Xiao. He is the finance department manager, and you know, Miss Wang, the sales manager, Miss Li, the secretary. They are with us evening. J: Oh, how nice. I am glad to meet you Mr. Guan and Mr. Xiao.G.&X. : Glad to meet you, too.J: It’s nice to see you again, Mr. Wang and Miss Li.W&L: Nice to see you again, Mr. Johns.C: Now, let’s be seated. This food is a Shanghai specialty. It’s very popular here. Help yourself, please.W: Make yourself at home and eat it while it is hot, Mr. Johns.J: Thank you. These dishes are all delicious. What’s the name of this C: It’s named Sautéed Shelled Shrimps. It tastes fresh, doesn’t it J: Yes, it’s wonderful. Thank you, Mr. Chen, what do we say in Chinese for “Bottoms up”C: We say “Ganbei”. I wish to propose a toast to our friendship and cooperation. Ganbei!ALL: To our friendship and cooperation. Ganbei.3．At the Export Commodities Fair.Miss Wang, the sales manager is taking Mr. Johns to visit the Export Commodities Fair.W: Mr. Johns, this way, please. The fair has been held once a year since 1990. Many visitors come to the Fair every year. And the number of visitorsis increased every year. This year the number is expected to be over 10,000.J: I am excited to be here. How crowded with the people.W: Yes. Be careful. The Fair has become very important in our foreign trade. There are about 20,000 new products on display. Many Chinese foreign trade companies come here and do both import and export business here.J: I suppose these products of the exhibition fair must be quite new in design. I am interested in looking around.W: Ok, let’s go.Notes:1．sales manager: 销售经理2．import: [im'pɔ:t] :n. 1. 进口，输入 2. 进口商品 v. 1. 进口2.输入 3.引进3．export: ['ekspɔ:t]: n. 1. 出口, 输出 2. 出口商品 v. 1.出口 2.输出4．Global Trading Inc.: Inc=incorporation 公司全球贸易公司5．accommodate: v. 1. 向…提供住处, 提供住宿2.使适应,使符合一致(to) 6．make sb. comfortable: 使某人宾至如归7．cooperation: [kəu.ɔpə'reiʃən] n. 合作,协作8．hear …for a long time: 久仰大名9．competitive: [kəm'petitiv]: adj. 竞争的，比赛的10. supplier: n. 供应商11. line: 行业12. Rongalite C 98 PCT in lumps 98%雕白块(块状)13. appreciate: [ə'pri:ʃieit] v. 欣赏，感激,赏识14. purchaser: ['pə:tʃəsə] 买方,购买者15. Research and Development Department: 研究和发展部门16. the best-selling lines: 畅销品17. marketing department: 市场部门18. Dispatch Department: 运输部门19. After-sales department: 售后服务部门20. exhibition: [.eksi'biʃən]: n. 展示, 展览21. warranty: ['wɔrənti] n. 保证,担保22. rely on: 依赖,依靠,对…放心23. confirm: [kən'fə:m] v. 确定，批准, 证实delighted to: 很高兴做..25. banquet: ['bæŋkwit]: 宴会,筵席26. in charger of: 对…负责27. be seated: 坐下28. Sautéed Shelled Shrimps: 水晶虾仁29. bottoms up: 干杯Useful phrases and sentences1.I am so pleased to have met you here.我很高兴在这里见到了你。
帮你商务英语口语没问题
16
• What do Don and Clive talk about? • Don says that Edward is young, intelligent and well-qualified.
• What is the new product called ? • Big boss
17
5
• EDWARD GREEN: Good morning. My name' s Edward Green. I'm here to see Don Bradley. • 爱德华．格林：早上好。我是爱德华．格林。我要见 堂．布拉德利。 • GERALDINE: Ah yes. One moment, please. • 杰拉尔丁：啊，好的。请稍等。 • GERALDINE: Hello. Jenny, Edward Green is in reception. Please, sit down. • 杰拉尔丁：喂。詹妮， 爱德华．格林在会客室要见你。 请坐。 • EDWARD GREEN: Thank you. • 爱德华．格林number of Phil's mobile phone? • 080254377 • 2 Why is Don calling Phil?
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• NOVO RECEPTIONIST: Good morning, RUYJ Advertising. • NOVO 接待员：早上好， RUYJ 广告公司。
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• EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please. • 爱德华．格林：你好，我是爱德华．格林。请史密斯先生 接电话。 • SMITH'S SECRETARY: I am sorry, but Mr. Smith isn't available. • 史密斯的秘书：对不起，史密斯先生现在不在。 • EDWARD GREEN: Okay. I'll ring back. Does Mr. Smith have a direct line? • 爱德华．格林：那好吧。我再打过来。史密斯先生有直线 电话吗？ • SMITH'S SECRETARY: I'm sorry but the number is confidential. • 史密斯的秘书：对不起，号码保密。 • EDWARD GREEN: Okay. Thank you. • 爱德华．格林：好的。谢谢。 • JENNY ROSS: It's very difficult to speak to Mr. Smith. • 詹妮．罗斯：想跟史密斯先生通电话真难。 20 • EDWARD GREEN: Yes, I know.
Business Reception 商务接待
● ● ●
e.g. He your is two-faced subordinate knows how to Extend hand first and give aand firm handshake. interpersonal interactions butter president! 4-12 up feetthe is social-consultative space used in more formal interactions During the conversation, remember to make eye contacts. You should also speak in a tender and polite way. Do not butter up your customer or give him the cold shoulder.
During Reception
After Reception
8. Walk him to the front door and thank him when the visitor leaves.
Conclusion
● Tips for greetings
● Definition and example of high-context
Edward T. Hall, 1976
Step Three
2. HC and LC in different country
Japanese
High-context C American Native American Arab Greek Latin Italian English French
●
A proper distance should be kept between you and your customer.
商务英语：商务接待
• What company are you from? --I’m from …. • And what’s your position there? --I’m the ….
Listening Practice
Business Reception
Meet the Guests at the Airport 机场接机
Useful Expressions
➢Introducing yourself:
•Hello, I don’t think we’ve met (your name). --(your name). Pleased to meet you.
Useful Expressions
➢Introducing People:
take control of 控制
station controller 车站管理员
Practice
1.您好，很高兴认识您。 2.您好，认识您是我的荣幸。 3.我非常期待能和您一起工作。 4.据我所知，你非常适合这个职位。 5. 好久不见，近来可好啊。 6.请问您如何称呼?
Practice
1. Hello, I'm glad to meet you. 2. Hello, I'm honored to make your acquaintance. 3. I'm looking forward to working with you. 4. From what I've heard, you’re going to fit in just fine. 5. Long time no see. How are you? 6. May I have your name, please?
酒店商务英语对话
Hotel Business English DialogueUnit 1 Room ReservationFIT Reservation（R: Reservation Clerk; G：Guest）R: Good morning, Friendship Hotel. Room Reservation. May I help you?G：Yes, I’d like to reserve a double room from the 4th to the 6th of July?R: one moment, please…Yes, Sir, we have a room available.G: What’s the room rate per night?R: 165US dollars. Will that be all right?G: Yes, that will be fine.R: May I have your name and telephone number?G: Sure. My name is Mr. Hibbard. That’s H-i-b-b-a-r-d. My telephone number is 0044-0253-720299.R: Thank you, Mr. Hibbard. You’ve reserved a double room from the 4th to the 6th of July, and the telephone number is 0044-0253-720299.G: Yes, that’s right. Thank you.R: It’s my pleasure. We look forward to your arrival.Group Reservation（R: Reservation Clerk; G：Guest）R: Good afternoon. Yellow Dragon Hotel. Can I help you?G：Yes, a group of American scholars will be attending a Tourism Symposium next month in Beijing. I want to reserve 5 double rooms for them.R: For when, Sir?G：From July 14th to 16th.R: Just a moment, please. Let me check the reservation list… Yes, we can reserve 5 double rooms for you for those dates.G：Thank you very much. Is there any discount for group reservation?R: Yes, we can have a special rate for group reservation. We’ll give you 10% off.G：That’s great! I confirm the reservation then. My name is Wang Qiang.R: All right. Mr. Wang, 5 double rooms from July 14th to 16th.G: That’s right. Thank you.Changing a Reservation（R: Reservation Clerk; G：Guest）R: Great Wall Hotel. Room Reservation. Can I help you?G：Yes, this is Anne calling from London. I’ve gotten into trouble, you know. I reserved a room at your hotel for July 4th ,5th and 6th ,but since the trade negotiation has been postponed until July 15th ,16th and 17th , I have to change the dates of the reservation.R: How did you make the reservation, Miss?G：By E-mail, a week ago.R: Your name, please?G：Anne Butler.R: Anne Butler. Yes, here we are. A single room, your reservation is guaranteed by your credit card.G：Right. Do you think it’s possible for me to do so?R: Let me see… Yes, we have a room available.G：Thank you very much.R: It’s my pleasure. Good-bye.A Face-to-Face Reservation（R: Reservation Clerk; G：Guest）R: May I help you, sir?G: Yes, I want to book a suite from June 3 to 8.R: Which kind of room would you like?G: What exactly is a standard suite?R: Our standard suite has a single bedroom with sitting room and bathroom.G: Does it have a kitchen?R: No. we have kitchenette in the apartments.G: I see. If I took an executive suite, what would I get?R: The executive suite has a very attractive entrance hall, a sitting room with a fax machine and DVD player.G: How much is an executive suite per night in US dollars?R: It is $300 per night plus 15% surcharge.G: I would like taking an executive suite.R: Thank you. May I have you name,sir?G: It is Mr. Tom Carter.R: An executive suite for Mr. Tom Carter during June 3 to 8. And may I have your arrival time and telephone number?G: Yes, I’m going to arrive around 3:00 p.m. on June 3 and my number is 4527 8836.R: Thanks. We will reserve your room until 6:00 p.m. June 3, if there is any change, please let us know, We are looking forward to serving you.G: Thank you.Dealing with a Reservation Mix-upDesired Room Being UnavailableDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: A double room, please.C: Could you hold the line, please? I’ll check your room availability for those days.Thank you for waiting. I’m afraid we have no double rooms available but we can offer you a twin room.G: I see. How much will that be?C: We have a twin at RMB￥250 and at RMB ￥400. Which would you prefer?G: I’ll take the one at RMB￥250.C: Thank you, sir.When the Hotel Is FullDialogue: (C=Clerk, G=Guest)C: Good morning ,Room Reservations, May I help you, sir?G: I’d like to make a reservation.C: Which date would that be?G: For the night of April 8th for one night.C: Could you hold the line, please? I’ll check our room availability for that day…Thank you for waiting, sir. I’m afraid our hotel is fully booked on that night. Is it possible foryou to change your reservation date?G: No, that’s not possible.C: We might have cancellations. Could you call us again closer to the date?G: Sure, but if you do have any cancellations, could you let me know as soon as possible?C: I’m very sorry, sir, but we are unable to do that. We would appreciate it very much if you could call us instead.G: Well, if that’s the case…C: Well, very sorry, sir. We hope you understand.Can’t Be Booked for All the Nights RequestedDialogue: (C=Clerk, G=Guest)C: Good morning, Room Reservations, May I help you, sir?G: Yes, I’d like to reserve a room.C: Which date would that be?G: I’d like a twin room for 6 nights from May 15th.C: Could you hold the line, please? I’ll check our room availability for those days…Thank you for the waiting, sir. We have a twin available for four nights form May 15th to 18th and also for May 20th ,but I’m afraid there is none available on the night of May 19th.G: Well, do you have two singles for the night?C: I’m very sorry, sir, but we are fully booked for all types of rooms on that night.G: I see, Can you book me into another hotel in the area?C: I’m afraid we don’t have any information on their room availability. Would you like me to book you for all nights except the 19th.G: I’ll think about it and let you know.C: Thank you, sir. We look forward to hearing from you.A Lower Quality Is OfferedDialogue: (C=Clerk, G=Guest)C: Which kind of room would you prefer?G: I was in a twin room for single use last time. The same type will be fine.C: I’m very sorry, sir, but I’ m afraid no twin rooms are available on that day. Would you mind a smaller single room at RMB￥250 instead?G: Yes, that’s all right.C: Thank you, sir.Unit 2 ReceptionRegistering a Guest Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon. Welcome to China World Hotel. What can I do for you?G: Yes, I have a reservation with you.R: In whose name was the reservation made?G: John SmithR: Wait a minute, please. I’ll check the reservation record…Yes, we have the reservation under your name. Could I see your passport, Sir?G: Here you areR: Would you please fill in this registration form?G: Of course. Here it is. Is that all right?R: Yes, thanks. How will you be paying?G: By credit card.R: Here’s the key card to room1205. The bellboy will show you to your room.G: Thank you.R: You’re welcome. Hope you’ll enjoy your stay with us.Registering a Walk-in GuestR: Receptionist; G: GuestR: Good morning, Ma’am. May I help you?G: Yes, my name is Nancy Green. I’d like to have a single room with bath for tonight. R: Have you made a reservation.G: I’m afraid not.R: Wait a moment, please. Let me see…Yes, we have a room available. May I have your passport to fill out this registration form for you?G: Certainly. Here you are.R: How will you make your payment?G: In cash.R: Would you please sign your name here?G: Yes. Thank you.R: Enjoy your stay with us.Registering a Group Who Has a ReservationR: Receptionist; G: GuestR: Good afternoon, ladies and gentlemen. Who is the group leader?G: That’s me. We’ve made a reservation in your hotel.R: Nice to have you here. I’m Zhao of the Front Desk. Is there any change in your schedule or in the number in your group?G: We have the same schedule, but I’m afraid we have to make arrangements for one more person, that is, Mr. Smith’s thirteen-year-old boy.R: If we weren’t so heavily booked, I could offer you two adjoining rooms. But now I can only suggest putting an extra bed in the bedroom. Will that do?G: I suppose it will have to. What is the rate difference?R: You only need to pay $15 extra.G: Great. Done then.R: Would you please help the members of your group to complete the registration cards?G: OK.(After they have finished filling out their registration cards)R: Your key cards and breakfast vouchers are all in these envelopes with your names on them. If you want to make room-to-room calls, please dial 9 first and then the room number.G: Thank you very much.R: By the way, we have a dance party on the third floor this evening. It stars at 8:00 p.m.G: That sounds interesting. Thank you for the information.R: Hope you have a pleasant stay here.Leaving a MessageC: Clerk ;V: VisitorC: Good morning, Sir. Can I help you?V: I’ve come to see a friend, Mr. Black, in room 1248.C: One moment, please. Let me check…Oh, yes, Mr. Black is staying with us. I’ll call to see if he’s in. Sorry, Sir. Mr. Black is not in at the moment.V: May I leave a message for him?C: Certainly, Sir. Please write your message here. (Two minutes later)V: I’ve finished. Here you are.C: The message is for Mr. Black in room 1248 from Mr. Peter Brown. Is that correct? V: That’s right.C: Thank you. I’ll be sure that Mr. Black gets your message.V: Thanks a lot.C: You’re welcome.Extending the StayR: Receptionist; G: GuestR: Good morning, Sir. Can I help you?G: I’m due to check out tomorrow, but I’d like to extend my stay by two days.R: Could I have your name and room number?G: Tom White in room 1002.R: Please wait a moment, Mr. White. I’ll have to check the reservation records…I’m sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.G: What can be done then?R: If you don’t mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.G: That’s quite all right. Thank you.R: It’s my pleasure.Providing the Guest with InformationC: Clerk; G: GuestC: Good afternoon, Sir. May I help you?G: Good afternoon. I wonder if you could tell me where the nearest bus station is. C: Sure. Where would you like to go?G: To the art gallery.C: Then, you don’t have to take a bus. It’s no distance at all, only about a 10-minute walk.G: Really?C: Yes. Get out of the hotel, go right to pass the next traffic lights, and the art gallerywill be on your right. You can’t miss it.G: That’s great! Thanks a lot.C: It’s my pleasure.Changing the RoomR: Receptionist; G: GuestR: Front Desk, may I help you?G: Yes. I’d like to move to another room because the air-conditioner in this room doesn’t work.R: I’m sorry. Let me check the reservation list.(One minute later)R: Yes, we have a room available, and you can move to it.G: That’s good.R: What’s your room number?G: Room 1206.R: I’ll send a bellboy over to help you with your luggage.(Two minutes later at the Front Desk)R: Will you please fill out this registration form?G: Sure. Here you are.R: Thank you. I’m very sorry for the inconvenience.Unit 3 Concierge serviceShowing the guest to the room(B: Bellman; G: Guest )B: This way, please. Room 1208 is at the end of the corridor.G: The corridor is nice.B: I’m glad you like it.(The bellman unlocks the door and turns on the lights and leads the guest in)B: Here’s your room, Ma’am.G: Thank you.B: Here’s the television. It has 30 channels.G: That’s great, I like watching TV.B: This is your air-conditioning control unit. Let me show you how to use it.G: I see. By the way, where can I get a brochure about your hotel? I need to know more about your services.B: Oh, it’s on the desk. Here it is.Calling a taxi for the guest(D: Doorman; G: Guest)(A couple have just checked out. A doorman approaches them)D: I’m the doorman here. May I help you?G: Yes, could you call a taxi for us? We’ve just checked out.D: Certainly, Sir. Where are you going?G: The airport.D: Just a moment, please.(One minute later)G: The car is waiting for you at the entrance.D: Thanks. Would you help us with our luggage?G: Sure.(After the doorman puts all the luggage in the car)D: You’ve got three pieces of luggage in all. Is that right?G: Yes, that’s right. Thank you.D: You’re welcome.Sending the bellboy to help the guest with the luggage(C: Concierge; G: Guest)C: Good morning. Concierge. May I help you?G: Sure. I’m leaving soon. I called you and asked for a bellboy. But 20 minutes have passed and he’s still not here.C: I’m sorry about that and I’ll send another bellboy right away. Your name and room number, please?G: Lisa Black, room 1406.C: Room 1406. All right. Could you wait in your room, please, Ma’am?G: Well, I’m afraid I won’t be able to wait for him in the room because I have to meet someone in the lobby right now. I’ll just leave the baggage at the door.C: All right, you go ahead, please. We can take good care of your luggage. By the way, please be sure to put your name tag on the cases.G: I will. Thank you very much indeed. And where can I collect my luggage?C: Right here at the Concierge Desk.G: All right, very good. See you.C: See you then.Unit 4 OperatorInternational Phone Call（O：Operator; G：Guset）O：Beijing Hotel, can I help you?G：Yes, I’d like to make an international call.O：Certainly, Sir. Which country are you calling?G：Germany.O：All right. Do you want to make it a pay call or a collect call?G：I think I’ll pay for the call myself. A pers on-to-person call, please.O：All right, what’s the name of the person you are calling?G：Jenny Brown.O：Could you spell the name for me?G：It’s Jenny J-e-n-n-y Brown B-r-o-w-n.O：And the phone number, please?G：The country code is 49, and the phone number is 228429.O：Thank you. I’ll try to contact her. Would you please hang up the phone and wait for a minute?G：Sure.Taking Messages（O：Operator; G：Guset）O：Beijing Hotel, Can I help you?G：Yes, can you put me through to Mrs. Wang in room 1207, please?O：Certainly, Sir. Could you wait a moment while I put you through?（One minute later）G：Hello, Sir. I’m afraid there is no response. Would you like to leave a message for her?O：Thank you. Just tell her I’m going to call on her by this evening at about 9:30. G：May I have your name?O：Yes, it’s Tom Lee.G：Would you like to give me your telephone number, so she can ring you back if necessary?O：Yes, good idea. My number is 86090015.G：Thank you, goodbye.O：Bye.Wake-Up Calls（O：Operator; G：Guset）O：Beijing Hotel. Can I help you?G：Yes, I’d like to be awakened tomorrow morning.O：Certainly, Sir. At what time?G：At 6:30 a.m.O：We have a computer wake-up service. Please dial 5 and then 0630 for the time. There must be five digits in the final number.G：50630. I see.O：That’s right. Our computer will record the time and your room number.G：Thank you.O：You’re welcome. Have a good night.Unit 5 EnquiriesTo Recommend some places for the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the nearest food market?E: There is a Seven-Eleven drug store by the West Gate of our hotel.G: Well, I want to take some pictures of local food market.E: I see, The nearest food market is around 2 kilos away. I would suggest you take a taxi.G: Good idea.E: It only takes about 7 minutes; and the fare should by 10 yuan at most, Shall I write it down in Chinese for you?G: Yes, please!To show the way to the guestG: Guest E=Clerk of EnquiresG: Excuse me, how can I get to the Canton Fair? Do you mean the new one in Pazhou?G: Yes.E: You may take our shuttle bus.It’s available from 8 am to 6 pm, leaving each hour on the hour.G: My dear, it’s 8:10! I must have missed the bus.E: I’m afraid so. How can I help you?G: I’m in a hurry. How to get there by myself?E: You may take a taxi or Metro Line 2. Now is the rush-hour, I suggest you take the metro. The nearest metro station is just 5 minutes’ ride from here.G: And how can I get to the Fair by metro?E: Please take Line 2 to the Pa Zhou direction, and get off at the Xin Gang East Station; through Gate A you’ll get to the Exhibition Center.Information about attractionsG: Guest E=Clerk of EnquiresG: Is there any attraction nearyby? I have ond day off and would like to spend it on sightseeing.E: I would suggest you a tour to Kaiping Diallou and Villages.G: What’s special about it?E: Diaolou is a multi-storied defensive village house. That attracion shows a complex of Chinese and Western structural and decorative forms, and was listed as a World Cultural Heritage Site in 2007.G: That’s great! How far is it?E: It’s about two hours’ ride from the hotel, perfect for a one-day tour.G: Thank you, that’s fantastic.E: If you like, I can contact a travel agency to arrange it for you.Unit 6 Check out servicePaying in cash（C: Cashier；G：Guest）C: Good morning , sir. Can I help you?G: Yes, I’m leaving today. Can I have my bill?C: Your name and room number, please?G: Grant Wood, room 1022.C: Yes, Mr. Wood. Please wait a moment, I’ll check it for you…OK, have you use d any hotel services, Mr. Wood?G: Yes, my friend and I just had breakfast. I had three dinners and three lunches in the restaurant and I signed for a brandy at the lobby bar. I made a couple of calls to our Hong Kong office.C: OK, Mr. Wood. Here’s your bill. The total is 1,250 dollars. How would you liketo make the payment?G: I’d like to pay in cash. Here you are.C: Thank you. And here’s your receipt.G: Oh, is it possible to leave our luggage until we’re ready to leave this afternoon? We’d like t o do some more shopping.C: Yes, we’ll hold it for you.G: We’ll be back by 3:00 p.m.C: That will be all right. Have a nice day!G: Thank you.Paying by Credit Card（C: Cashier；G：Guest）C: Good morning. Can I help you?G: Yes, could I settle my bill, please?C: Yes, of course. May I have your name and your room number, please?G: Tom Marine, room 708.C: OK, Mr. Martine, here’s your bill. The total is 1,200 dollars.G: Hmm, the figure seems right.C: How do you wish to settle your account, Sir? In cash or by credit card?G: By credit card, please. And what kind of credit cards do you honor?C: We accept Master Card, Diner’s Card, American Express, Visa and Federal Card. G: Then I’ll put it on my Master Card.C: OK, by the way, there’s a 4% merchant commission you must pay it you use a credit card.G: OK, here you are.C: Thank you. Would you sign here, please? Here’s your receipt.G: Thank you very much.Paying on a Company Account（C: Cashier；G：Guest）G：I’d like to check out now.C: OK. May I know your name and your room number, please?G：Tony Jackson in room 258.C: Just a moment, please. I’ll draw up your bill for you.G：OK.C: Mr. Jackson, here’s your bill. It totals $2,600. How would you like to make the payment?G: On the company account, please.C: Yes, it’s ABC Company, America.G: May I have two of your business cards?C: No problem.G: Just a moment, please… Thank you for waiting. Could you sign here, please? C: Sure. Here you are.G: Thank you. We hope to see you again soon.Unit 7 Business CenterSending a fax（A：Assistant；G：Guest）G：Excuse me. I want to send a faxA：Yes, To which country, Sir?G：To Canada.A：Could you give me the fax number, please?G：Yes, this is the fax number.A：OK, just a minute; let me try phone, OK, it’s through.G：Very good. How much for the fax?A：80 yuan. How would you like to pay?G：Oh, please charge it to my room.A：All right. Would you please show me your room card?G：Yes, here you are.A：Thank you; can I have you signature here?G：Certainly.Typing and Xeroxing Service（C: Clerk；G：Guest）C: Good morning, Sir, Can I help you?G: Yes, I want to have these pages copied.C: Yes, and how many copies do you want?G: There copies each.C: Just a moment, please…Here you are.G: Thank you. By the way, do you have a typing service?C: Yes, we have.G: OK, I want to have this document typed. When can I pick it up?C: May I have a look?G: Of course, Here you are.C: Oh, maybe within half an hour.G: Ok, I’ll pick it up in half an hour.C: All right. See you then.G: See you.Posting Service（C: Clerk；G：Guest）C: Good morning. Is there anything I can do for you?G: Yes, I’d like to post these letters.C: Airmail or ordinary mail?G: Airmail, please. How much do I need to pay for these letters to New York?C: Oh, it costs 20 yuan usually, but one of them seems overweight. Let me weigh it. Yes, you need to pay 30 yuan because it’s overweight.G: That’ all right.C: What’s the exact address, please?G: Brother Company,438 Lincoln Street, New York.C: Ok, it’s done and please pay at the counter.G: Thank you very much.C: You’re welcome.At the Booking Office（C: Clerk；G：Guest）（1）Booking a Flight TicketC: Good evening. May I help you?G: Yes, I’m a VIP guest of this hotel. I’ll be attending an important conference in Haikou. Would you please book a ticket for me?C: Yes, of course. For when, Sir?G: 10 October, next Wednesday. The conference will be held the next day.C: Just a moment, please. Let me telephone the inquiry office of the Beijing Capital Airport to check the flights during that period.（Two minutes later）C: Yes. There’s 9 flights next Wednesda y.G: Great! How about the departure? I prefer the flight in the afternoon.C: There’re 4 flights in the afternoon. HU182 departs at 12:30, CZ3120 at 13:35, HU282 at 14:25, and HU122 at 17:10.G: That’s nice. I prefer the one at 14:25. How much is that fli ght?C: 1070 RMB for first-class.G: Here you are. Is there any extra charge?C: No more. It’s free of charge for our VIP guests. May I have a look at your VIP card?G: Here you are.C: Thank you. When do you want to pick up the ticket?G: I’ll try to pick it up as soon as possible.C: Well, please keep the reservation note. Don’t forget to pick up the ticket with it. Any reservations without reconfirming will be cancelled automatically within 72 hours before the departure time.G: I see. Thanks for your help. Bye.C: My pleasure. Goodbye.（2）Picking up the Flight TicketG: I’ve come to pick up my ticket. This is my reservation note.C: All right. Please wait a moment. Here’s your ticket. Do you have any check-in baggage?G: Yes, but not too much. I don’t think my hand baggage is overweight.C: You’d better be at the check-in counter in plenty of time.G: I see. Thank you very much.C: Have a pleasant journey!Booking a One-Way Ticket（C: Clerk；G：Guest）C: Good morning, Sir. What can I do for you?G: Yes, I’d like to book a ticket to Shangh ai.C: Well, one-way ticket or round-trip ticket? And for when?G: One-way ticket on Sunday evening.C: Wait a moment. Let me check first.（Two minutes later）G: Sorry, Sir. All flights from Beijing to Shanghai on Sunday evening are fully booked.C: How about Monday?C: Let me see. Well, you are lucky. There’re several flight that day.G: Great. I’d like to depart the earlier the better.C: How would you like the flight at 9:30?G: Just a minute. Let me think it over. When do they get there?C: XW165 gets there at 11:10.G: OK, I’ll take the flight.C: All right. Please confirm your reservation the sooner the better.G: OK. I wonder if I can change my flight reservation.C: You’d better not do that. The alteration charge is 250 RMB.G: Oh, I see. Thanks. Bye!C: Goodbye!Booking Theater Tickets for Guests（C: Clerk；G：Guest）G：We’d like to go to the Beijing Opera. What’s on tonight?C: Oh, one moment, please. Let me contact them for you.（Two minutes later）C: “Qin Xianglian” is on tonight. There’re still a few tickets left. Would you like to go?G：Sure. Can you help us get two tickets?C: Of course, just a minute. Ok, I’ve just booked two tickets for you.G：That is nice. Thanks a lot.C: You’re welcome. Would you please pick them up this afternoon?G：All right.Developing Film for Guests（C: Clerk；G：Guest）C: Good afternoon. Can I help you?G：Can I have this roll of film developed here?C: Sure.G：How long will it take to have it printed?C: It normally takes two days, but we also have same-day service. It costs more. G：Um…I’d like to pick it up tomorrow afternoon if that possibleC: It will be ready by then. May I have your name and your room number, please?G：Kerry Johnson, room 1808.C: Thanks a lot!G：How much is it? Do I have to pay now?C: No, yo u don’t. You may pay when you collect your pictures.G：Ok. See you!C: See you then!Unit 8 Dealing with Complaintscomplaints about room(S=Clerk of service center G=guest)S: Good morning, Service Center. Can I help you?G: This is Ms.Taylor, Room 1834, I need take a bath, but there is not hot water in my bathroom!S: I’ m sorry to hear that. We’ll come and check it at once.S: I’m afraid that the boiler is out of order. Our engineers are working on it.G: How long will it take?S: It may take half an hour. We really apologize for it.G: Can’t you change a room for me?S: I’m afraid all our rooms are full. It’s our hot season now…G: No hot water…for a four-star hotel? I didn’t expect such things would ever happen.S: We do apologize for the inconvenience. Maybe we could suggest that you take a shower in the Spa? Here is a ticket for you.G: If that’s the case…alright.S: Thank you for understanding. I assure you that it won’t happen again.G: I hope so. Thank you.S: You’re welcome, Ms. Taylor. This is really the least we can do for you.Complaints about chamber service(S=Clerk of service center G=guest)S: Good evening, Service Center. Can I help you?G: This is Mrs. Bradley, Room 1503. I’ve just checked in and found my room in a mess!S: I’ m sorry to hear that, Mrs. Bradley. May I know what is wrong?G: The room is smelly and there is a stain on my pillow! That’s terrible!S: We really apologize for it. I’ll send a housemaid to your room at once. She will bring air fresher and a full set of linen, and make up the bed again for you. We do apologize for the inconvenience.G: OK, please be quick!S: Certainly, Mrs.Bradley. I’m Bill and if there is anything else I can do for you, please don’t hesitate to call me.Complaints about Noise(S=Clerk of service center G=guest)S: Good afternoon, Mr. Watson. How may I help you?G: Hello, can you change the room for me? It’s so noisy that I can hardly sleep.S: May I know what is wrong?G: The noise of machine almost drives me mad! I can’t take it any more.S: We really apologize for the trouble. We thought the staying guest were out so we started decorating the meeting room upstairs. Shall we change a room for you?G: Yes, please!S: Will Room 1482 be right? The room settings are exactly the same as the room you’re staying now. And it’s an inner room, very quite.G: Good, I would appreciate it.S: A bellman will come in ten minutes to help you with your luggage then, Mr. Watson. We apologize for all the trouble.(After a while, a bellman comes to help Mr. Watson with his luggage.)B: Is this all your luggage, Mr. Watson?G: Yes.。
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Key Word(s)：look forward to
I look forward to your visit next week.我期待你下周 的来访。
Look forward to your visit at the scene! 期待您的现 场光临！
We look forward to your visit and cooperation.我们 期待您的光临与合作！
We have got to rush to the airport. 我们必须 赶紧去机场。
Sorry, I have got to go now .抱歉，我现在非 走不可了。
First he has to go to reception.首先，他得去 接待处。
Part Three Classroom Activities
Unit Two Business Reception
商务接待
Part One Warm-up
(1)As the secretary of the general manager, you are going to receive a VIP from USA. How will you make a schedule?
Look forward to your visit, and sincerely cooperate with you.期待你的来访，真诚与你合作。
Key Word(s)：make sure
I want to make sure you have a pleasant stay in Beijing.我希望你们在北京的逗留愉快。
Key Word(s)：start with
Let's start with a brief tour around the Department.我们就开始先整个部门绕一下。
Maybe we could start with the Product Development Department(也许我们可以先参 观一下产品开发部)
All products have to pass strict inspection before they go out. No one can match us so far as quality! 所有产品出厂前必须要经过严格检查。就质量而言， 没有任何厂家能和我们相比！
Key Word(s): impression
Shall we start with the assembly line? 咱们 从装配线开始看好吗？
Key Word(s)：
inspection/ quality control
All of our products have to pass strict inspection before they go out. 我们所有的产品在出厂之前必 须要通过严格的检査。 Products that are exported must go through strict inspection.出口的商品都要经过严格的检验。
Reference Answer
Such a schedule may include receiving the customers, meeting, signing ceremony, sightseeing, vehicles, lunch/dinner time, and the accompanying persons.
Although Hong Kong is small in size, there is a lot to see, so make sure you stay for a long time!尽管 香港不是很大，但是值得游览的地方却有很多，所 以请留足够的时间给你的香港之行。
My job is to make sure that you all have a great stay here with us and go away feeling relaxed and refreshed.我的工作是确定你们和我们呆在这一段时 间，走之后感到轻松和清新。
Frankly, Ms. Sloan, I was very impressed by your letter and talking to you has reinforced that good impression.
坦白地说，斯洛恩女士，我对你的来信印象深刻， 和你的交谈更加深了这种良好的印象
Classroom Activity 1 1. The first impression a guest has of a hotel is the
way the doorman or the clerk greets him/her. Usually a guest forms his opinion of the hotel by the reception he first receives. Discuss the two topics with your partners: (1) Tell some ways to make a guest feel welcome. (2) Why is a guest’s first impression of the hotel important?
We were most impressed by your efficiency. 我们很钦佩你的工作效率。 I'm impressed by y下了很深的印象
Key Word(s)：have got to
What's your impression on our factory? 您对 我们工厂的印象如何？
I'd like to invite you to give your impression on our company.我诚挚地邀请您来对我公司 的印象进行一些评点。
Key Word(s)：be impressed by ...