电子邮件的结构和写作方法

电子邮件写作-要求
• • • • • • • • • This is to request that This letter is to make a request for Would it be possible for you to May I ask you a favor of allowing us to It would be much appreciated if you could I would appreciate it if you could We are grateful if you We are presently looking for Please contact us if you Please send responses by the end of Dec.
电子邮件写作-落款
• • • • • • • • • Talk to your later Best wishes Regards, Warm regards, Best regards, Sincerely Sincerely yours Yours truly Cordially
电子邮件写作-署名
• Name • Title • Company
实例1
• 把握电子邮件的内容 • From: Harry Jackson To: ACE Appliances Subject: Overcharged Invoice Sent: Oct.10, To Whom It May Concern, I am Harry Jackson who purchased your washing machine two days ago. As soon as I received the invoice from you, I was surprised that the cost is higher than I knew. Would you please let me know the reason? Thanks. Sincerely , Harry Jackson •
Sample Response and Comments
评价： • 内容的符合程度 • 一致性 • 语气 • 语法 改进： 1. 说明参加两个培训的哪一个？ 2. 提出问题 3. 只写必要的句子
Suggested Email
• Dear Ms Drew Thank you for the valued opportunity to become a qualified engineer. I look forward to attending the training session scheduled for the weekend of Nov 9and 10. I also have a couple of question. Is there anything I should bring with me to training? And will we need to attend a on job training after the classroom training session? Thanks for your kindly attention and hope to have a reply soon.
实例2
• From: Joanne • To: Logistic Supply Division, Boeing • Subject: Misplaced Parts To whom it may concern: I am writing to complain about my recent purchase order No. 2009SN0000US. Upon the purchased parts arrival at our stock, I noticed that there were two items missing, The shipping agent looked for the missing items but could not find them, He told me to contact with you about the matter so that you may provide some solution. Please let me know how I can get the missing items or how you will compensate us for them. Thanks for your attention and hope to have your response. Joanne
公务电子邮件的结构和写作 方法
电子邮件的结构
• • • • • Subject: Opening Salutation: Body: Closing Salutation: Name, title, company
电子邮件写作-称呼
• Opening Salutation: casual Dear XXX Ms. XXX Dear Mr. XXX To Human Resources Dept. To Whom It May Concern formal Dear Sir or Madam:
电子邮件写作-正文起始
• Body: (起始) Hi, Jim Good morning I am XXX, manager of I am sending this email from Here is my answer to your question of I have just received your letter of concerning (regarding ) I got your email about Thank you for your email dated Thank for your quickly reply Sorry for this late reply
电子邮件写作-质疑
• • • • • • • I have a few question about I’d like to know about I am writing to inquire about We would like to inquire about I was wondering whether We hope you can inform us I would appreciate it if you could tell me
Sample Response and Comments
• To manager, • I can not go to there on weekend, not first one. I want to go but I have baby so I can not. Do you see? So I can go another time. It is good session I think. I want work well and I want to come here to session but only I can. I do not know the hallway so I have to see it. I can ask friend works here. And maybe I will bring to share something . We will have good time then.
电子邮件写作-结尾
• • • • • I will tell you more about it in my next message I will keep in touch Looking forward to seeing you soon I hope to meet you soon Should you have any further question, please do not hesitate to contact with me at any time • Please reply this mail at your earliest possibility • If you have question, please feel free to contact with me at any time
Baidu Nhomakorabea
电子邮件写作-提供信息
• • • • • • • I am pleased to let you know that I am thinking of The problem is that The main reason is because I am writing to complain about I am deeply distressed by I will give you the information you requested
• I am Henry Kim, manager of . I am very sorry to hear that two items were missing from your order. I would like to sincerely apologize to you for the inconvenience. We think that we may put items quantity by mistake, so we will trace our system. If confirmed, we will come to an agreement on the value of the items and provide you a cash credit for your future purchase. Sorry again for the problem, and we will contact with you within 2 days.
电子邮件写作-提供建议
• I would suggest that it would be beneficial for you to • In my opinion, it would be good to • I think you should • One thing I can request is • There is something I want to suggest to you • I suggest that you
实例2
• • • • From: Human Resources Dept. To: New Engineers Subject: Training Session To all new engineers, Congratulation to you all new qualified engineers. We will be holding two training sessions to introduce you to our company policies and procedures for engineers . You may attend either one of the two sessions. The first training session is scheduled for the weekend of Nov2 and 3. The second will be the weekend of Nov 9and 10. Both session will begin st 9:30 AM in the conference room 422. Please let me know which session you will attend. Hope to see all of you soon. Karen Drew Human Resources