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1.向顾客推销商品D e a r S i r:M a y1,200 1 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that i t i s t h e b e s t m o u n t a i n b i k e a v a i l a b l e.E n c l o s e d i s o u r b r o c h u r e.Y o u r s f a i t h f u l l y2.提出询价D e a r S i r:,200 1 We received your promotional letter and brochure today. We believe that your would do well here in the Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing f r o m y o u s o o n..T r u l y3.迅速提供报价D e a r S i r:J u n e4,200 1 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4.如何讨价还价D e a r S i r:J u n e8,200 1 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut willj u s t i f y i t s e l f b y a n i n c r e a s e i n b u s i n e s s.W e h o p e t o h e a r f r o m y o u s o o n. Y o u r s t r u l y5-1同意进口商的还价D e a r S i r s:J u n e12,200 1 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product u n f a v o r a b l y.H o w e v e r,f o r y o u r o r d e r w e h a v e k e p t o u r p r i c e s d o w n.S i n c e r e l y 5-2拒绝进口商的还价D e a r S i r s:J u n e12,200 1Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider t h e o f f e r. T r u l y6.正式提出订单D e a r S i r:J u n e15,200 1 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery a n d/o r c a n c e l l a t i o n o f t h e o r d e r a f t e r t h i s d a t e. T r u l y7.确认订单D e a r S i r:J u n e20,200 1 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your s e r v i c e a t a l l t i m e s. S i n c e r e l y8.请求开立信用证G e n t l e m e n:J u n e18,200 1 Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival o f t h e L/C w e w i l l p a c k a n d s h i p t h e o r d e r a s r e q u e s t e d. S i n c e r e l y9.通知已开立信用证D e a r S i r:J u n e24,200 1Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order h a s b e e n e x e c u t e d. S i n c e r e l y10.请求信用证延期D e a r S i r：S e p.1,200 1 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent t o e x t e n d t h e L/C t o. S i n c e r e l y11.同意更改信用证G e n t l e m e n:S e p t.5,200 1We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30.P l e a s e k e e p u s a b r e a s t o f a n y n e w d e v e l o p m e n t.S i n c e r e l y 交易的进行12.抱怨发货迟延D e a r S i r s:S e p t.25,200 1 Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.Y o u r s f a i t h f u l l y12a.处理客户的抱怨G e n t l e m e n:S e p t.30,200 1 In response to your letter of , we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. S h e w o u l d a r r i v e a t y o u r p l a c e t o m o r r o w o r t h e n e x t d a y.T r u l y14-1取消订货D e a r S i r s:O c t.2,200 1 We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely fort h e u n i t s.W e a r e s o r r y t h a t i t i s n e c e s s a r y t o t a k e s u c h a d r a s t i c s t e p. S i n c e r e l y14-2谅解迟运原因G e n t l e m e n:O c t.2,200 1 We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting t h e s h i p's a r r i v a l. Y o u r s f a i t h f u l l y交易的尾声15.货物损坏报告D e a r S i r s:O c t.4,200 1Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following a r t i c l e s a r e b r o k e n:(L i s t o f a r t i c l e s) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply i n d u e c o u r s e. S i n c e r e l y16-1.拒绝承担损坏责任D e a r S i r s:O c t.8,200 1 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge y o u r c l a i m w i t h t h e i n s u r a n c e c o m p a n y. S i n c e r e l y16-2.承担赔偿责任G e n t l e m e n:O c t.8,200 1 As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.S i n c e r e l y 交易花絮17.催要逾期货款D e a r S i r s:N o v.30,200 1 It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30.W e l o o k f o r w a r d t o s e e i n g y o u r r e m i t t a n c e w i t h i n a w e e k.S i n c e r e l y18.付清逾期货款D e a r S i r s:O c t.3,200 1 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow. S i n c e r e l y。