酒店客房部常用英语.doc3
酒店客房常用实用英语
酒店客房常用实用英语酒店客房常用实用英语公共部分：1．Good morning/afternoon/evening，sir/madam.早上/中午/晚上好,先生/小姐。
2．初次见面：How do you do?您好。
3．Glad to meet you.很高兴见到您。
4．How are you?您好吗？Fine, thanks. And you? 我很好，谢谢，您呢？5. Welcome to our hotel.欢迎到我们酒店来。
6．I hope you will enjoy your stay in our hotel.希望您在我们酒店过得愉快。
7．Pardon? 对不起，请再说一遍好吗?(I beg your pardon?)8．Happy New Year!新年快乐!Merry Christmas! 圣诞快乐! 9．Have a nice holiday!节日快乐!10.Wish you every success!祝您成功!11.Thank you for your advice/information/help.谢谢您的忠告/信息/帮助.12.You are welcome.不用谢.13.It’s my pleasure.非常高兴为您服务.14.I am at your service.乐意为您效劳.15.Yes, of course.当然可以.16.Go upstairs /downstairs.上楼/下楼。
17．I’m sorry about this.我对此表示抱歉。
19．Please be careful.请当心。
20．Good-bye and hope to see you again.再见，希望再见到您。
21．Housekeeping．May I come in？我是客房服务员，可以进来吗？22. Just a moment, please. 请稍等一下。
23. Sorry to have kept you waiting. 很抱歉让您久等了。
酒店客房部基础英语文档
酒店基本英语（一）——礼貌用语1、Good morning/afternoon/evening,Sir/Madam!早上好/下午好/晚上好2、Nice to meet you!很高兴见到您3、Welcome to our hotel!欢迎光临我们酒店4、Have a good time!祝您在酒店过得愉快酒店基础英语（二）——电话用语Telephone Etiquette1、Wait a moment,please.对不起,请稍等.2、Sorry,he is not in at the moment.对不起,他暂时不在.3、I beg your pardon?对不起(我听不大清楚).4、Could you speak a little slower,please?请稍微讲慢一点.酒店基础英语（三）——答谢用语Appreciation1、Thank you!谢谢!2、It is very kind of you!谢谢,您真客气!3、You are welcome!不用谢!4、It is my pleasure!非常高兴为您服务!5、I am at your service!我随时愿为您服务!6、That is all right.没关系.酒店基础英语（四）——征询语consultation1、Can I help you?我能帮您什么忙吗?2、What is your suggestion?您有什么意见或建议吗?3、Excuse me,may I have your name?对不起,请问尊姓贵名? （五）——带路用语1、This way, please 这边请2、Go ahead,and turn to the left/right往前走,然后往左/右边拐3、It is on the second floor 在二楼4、I will take you there 我带您去5、Go upstairs to the third floor往楼上,走到三楼6、Where is the toilet 请问洗手间在哪里7、You first,please 您先,请（六）——提醒用语Remind1、Watch your step.请走好.2、Be careful,please.请当心.3、Do not worry.不要担心.4、Please do not smoke here.请别在此处抽烟.5、Please do not leave behind.别忘了您的东西.（七）——致歉语1、I am sorry.对不起.2、Sorry to keep you waiting.对不起,让您久等了.3、please,I will ask somebody to handle it.请稍等,我去叫人来处理. （八）——问候语Greeting1、Goodbye 再见2、See you later 回头见3、Good night 晚安4、See you tomorrow 明天见5、Have a good/nice trip 旅途愉快6、Wish you a pleasant journey 旅途愉快7、Good luck 祝您好运8、Goodbye and thanks for coming 再见,多谢光临9、Goodbye and hope to see you again再见,欢迎下次光临10、I am glad to be service to you 很高兴为您服务常用词汇hair-dryer 吹风筒pillow 枕头sheet 床单blanket 毛毯Ashtray 烟缸Bathrobe 浴袍Towel 毛巾Bath towel 浴巾Hand towel 手巾Tooth brush 牙刷Tooth paste 牙膏Bath tub 浴缸Conditioner 护发素Foam 浴液Bath jell 沐浴露Shampoo 洗发液Shower cap 浴帽Comb 梳子Soap 香皂Shaver 剃须刀Glass 玻璃杯Slipppers 拖鞋Envelope 信封Wirting parer 信纸Writing pad 便笺Boiled water 开水Ice cube 冰块Ball pen 圆珠笔Sewing kit 针线包Air-cinditioner 空调Mini bar 小酒吧Tea bag 茶包Telephone 电话TV 电视Water tap 水龙头Post card 明信片Oslight bulb 灯泡Toilet paper 卫生纸Tissues 面纸Extra bad 加床Matches 火柴Lighter 打火机Adapter 万能插座Transformer 变压器Hanger 衣架Shopping bag 购物袋Laundry 洗衣袋Haundry list 洗衣单Iron board 熨衣板Iron 熨斗Map 地图Service directory 服务指南Room service menu 送餐服务牌Do not disturb sign 请勿打扰牌。
客房部基础英语词汇
客房部根底英语词汇BASIC ENGLISH FOR HOTEL HOUSEKEEPING STUFFPART ONE WORDPart One、SLEEPIGN(睡眠空间)一、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床 rollaway bed二、床头柜bedside tabletelephone 便签 note paper笔pen 电子表clock请勿吸烟卡please don’t smoke on the bed音响 radio 夜灯night lightPart Two、WASHING (梳洗空间)一、洗脸台: 镜子bathroom mirror 中巾架 tower rack洗手盆wash hand basin 面盆水龙头tap(hot and cold)下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟 soap dish卷纸架 toilet paper holder 吹风机 hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel中巾face towel 烟灰缸ashtray2、供给品：牙刷toothbrush 牙膏toothpaste浴帽shower cap 梳子b针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、抽水马桶toilet bowl ：马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳 clothes line1、备品：地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain浴帘杆shower rail四、其他词汇other words丢失missing 沾染 stain堵塞clog 烧坏的 burn out通风不凉的 stuffy 门钩door hookPart Three、LIVING (起居空间)一、休闲：咖啡桌coffee table 圈椅chair扶手椅armchair 火柴match落地灯floor lamp 窗户window窗帘curtains(day and night) 窗帘curtain rod宣传架notice二、娱乐：电视 TV 遥控器remote control机顶盒 VOD 电视柜TV shelf节目单 TV program list三、小酒吧mini bar：酒单minibar list 热水壶 electric kettle 冷水壶Flask 冰筒ice bucket托盘 tray 茶壶teapot茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup冰箱fridge四、酒水：花生peanut 土豆片 chips可乐 co-ca-co-la 雪碧sprite本地啤酒local beer 果汁juice新其士 sunkist 巧克力chocolate本地矿泉水mineral water 进口矿泉水evianPart Four、WRITING (书写空间)一、写字台writing desk：梳妆镜 dressing mirror 台灯 lamp节目架TV program shelf梳妆椅dress table stool二、文具盒stationery box：信纸envelope电传 fax paper 行李贴安全须知抽屉drawer ：服务指南Service Guide二、本Imperial GuidePart Five、STORING (存储空间)壁橱wardrobe/closet 衣架hanger备用枕头 extra pillow 毛毯blanket洗衣单laundry list 洗衣袋 laundry bag鞋拔子shoehorn 衣刷子 cloths brush 擦鞋纸shoeshine 拖鞋slipper保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备)一、门厅：门door 门锁lock门把手handle 窥镜spy-hole打扫牌 make up room DND牌do not disturb早餐牌 breakfast 开关 switch沙帘cheers 窗台window sill 电源插座socket 空调air condition花瓶vase 沙发 sofa安乐椅easy chair 穿衣镜full-length mirror紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板 adapter吸尘器 vacuum cleaner 抹布 dust cloth钥匙master key 手推车trolly消毒剂 disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron 胶水glue water 胶条adhesive tape宽带线coder line 变压器 transformerBASIC ENGISH FOR HOTEL HOUSEKEEPINGPART TWO客房部英语培训英语培训(一)一、问候：Good morning sir/Mr…... 早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A： Housekeeping . May I e in? 服务员，我可以进来吗?B: Yes, what it is? 什么事呀?A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗?B: Yes, go ahead 可以来吧!三、句型May I make up your room? 我可以打扫您的房间了吗?May we clean your room now . Sir? 我可以打扫您的房间了吗?Could you e back later? 你能一会儿来吗?May I help you / what can I do for you ? 我能帮您做点什么吗?四、词汇morning 早上 afternoon 下午 evening 晚上Housekeeping 客房服务员 clean the room 打扫房间 e back later 一会儿来 make up room 打扫房间英语培训(二)一、日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生 // 小姐Thank you/thanks 谢谢You are wele. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比拟方便先生?We’ll e and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了?What is your room number ? 我的房间是哪间?三、数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone ‘o clock two ‘o clock two thirty a quarter to/past three四、词汇Just a moment 稍等 convenient 方便 immediately立刻英语培训(三)一、日常用语I’m sorry to disturb you sir.打扰了先生Have a nice day . 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以二、句型I’ll be there in a few minutes 我马上就去Could I have some more towels\tea\coffee 请给我那一些毛巾 \茶叶\咖啡I’ll get there right away \I ‘ll bring it right away 我马上去拿\ 我马上给您拿来I’m sorry to have kept yo u waiting 对不起让您久等了三、词汇disturb打扰 rest休息minutes分钟towel毛巾wait 等侯tissues面巾纸 quilt被子ashtray烟灰缸 ice冰块 hot water热水英语培训(四)一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗?May I replenish you mini bar? 我能给您补充酒水吗?When will they be ready ? 什么时间能洗好?We’ll deliver them tomorrow evening around six 。
客房常用英文带翻译
客房常用英文带翻译常用客房英文及翻译。
在酒店住宿期间，客房是我们最常待的地方之一。
因此，了解客房常用的英文词汇是非常必要的。
以下是客房常用英文及翻译：1. Room service 客房服务。
Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。
2. Housekeeping 客房服务。
Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。
3. Check-in 入住。
Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。
4. Check-out 退房。
Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。
5. Room type 房型。
Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。
6. Amenities 设施。
酒店客房部常用英语30句
PART THREE第三部分FOR HOUSEKEEPING DEPARTMENT客房部用语Housekeeping （客房服务1）1.Housekeeping .May I come in客房服务员。
我能进来吗2.Here are the light switch，the temperature adjuster, the closet and theminibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob. Mark down the items and time for your breakfastand hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory. You canmake DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me .May I clean your room now对不起，打扰了。
我现在能不能为您打扫房间8.We usually make up the check-out rooms first, but we can do your room earlieron your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
客房部常用英语
客房部常用英语1. Good morning. / Afternoon / evening / night, sir / madam, welcome to Our Hotel, may I help you? 早上好/下午好/晚上好/晚安,先生/女士，欢迎光临我们酒店，我可以帮助您吗？2. It’s nice to meet you. 很高兴见到你。
3. Good luck! 祝您好运。
4. Take care! 保重。
5. Have a nice trip. 一路顺风。
6. Would you please wait a moment ? 请稍等一会儿好吗？7. May I help you ? 我能帮助您吗？8. Sorry to have kept you waiting. 抱歉让您久等了。
9. After you. 您先请。
10. Watch your step, please? 请小心走。
11. It’s on the right side of the corridor. 在走廊的右边。
12. It’s on the second floor. 在二楼。
13. Turn left (right) . 向左拐/右拐。
14. Go straight. 往前走。
15. Take the lift to the third floor. 乘电梯到三楼。
16. Thank you very much for telling me all this. 非常感谢您告诉我这些。
17. When and where did you first miss it, sir?您最早发现丢失东西是在什么时间、什么地点？18. I’m sorry to disturb you. 对不起，打扰您了。
19. I shall tell my Supervisor. 我将会告诉我的领班。
20. I’m afraid it’s too late for today’s laundry, sir. We can deliver it tomorrow around 10a.m. 先生，现在恐怕已过了今天的洗衣时间，要到明天上午十时才能送回来。
客房常用英语200句附客房常用词汇表
第一节客房服务常用英语词汇一、客房种类Single room 单人间Double room 大床间Twin room 双床间Triple room 三人间Suite 套房Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房二、客房状态Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房Sleep out 住客外宿房Long stay 长住房Out of order 维修房No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房三、客房家具和设备Bed 床Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床Baby cot 婴儿床Water bed 水床Sofa bed 沙发床Mattress 床垫Bedside table 床头柜Desk 台子Table 桌子Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风四、客房用品Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱Window curtain 窗帘Towel 毛巾Bath towel 浴巾Hand towel 手巾Bath mat 脚巾Bath robe 浴袍Shower curtain 浴帘Lamp shade 灯罩Bulb 灯泡Clothes hanger 衣架Rubbish bin 垃圾桶Remore controller 遥控器Battery 电池Slippers 拖鞋Shoe shine paper 擦鞋纸Clothe brush 衣刷Shoe basket 鞋篮Thermos bottle 热水瓶Cold water bottle 冷水瓶Cup 茶杯Glass 玻璃杯Wine glass 酒杯Tea tray 茶盘Match 火柴Ice bucket 冰桶Ashtray 烟灰缸Green tea 绿茶Black tea 红茶Jasmine tea 花茶Coffee 咖啡Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋Pen 钢笔Writing paper 信纸Envelope 信封Note pad 便签Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液Foam bath 沐浴液Comb 梳子Toothbrush 牙刷Toothpaste 牙膏Razor 剃须刀Bed board 床板Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟Ice pack 冰袋Plug 插头Transformer 变压器Wheel chair 轮椅四、清洁设备及用品Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子Bucket 桶Mop 拖把Rag 抹布Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂五其他设备及用品Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器六对客服务Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管Clean the room 打扫房间To make up the room 整理房间To clean the bathroom 打扫卫生间To make the bed 铺床Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗Dry-wash 干洗Pressing 熨烫Express service 快洗Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住Check out 退房Shoe polishing 擦鞋Lost and found 遗拾物品Room service 房内送餐服务第二节客房服务常用英语200句1.Good morning,sir.早上好，先生。
酒店常用英语(客房部)
客房部常用英语1,You can call the housekeeping if you need laundry service.如果您需要洗衣服务,可以打电话 给房务中心.2,You can call the front desk directly if you need a taxi .如果您需要出租车,可以直接打电话 给前台.3,Thank you for waiting 让你久等了4,I will check with my supervisor.我得请示主管. (常用于回应客人的特殊要求)5,Could you hold the line ,please ?请不要挂断电话,好吗?6,Housekeeping . May I come in ?我是客房服务员,可以进来吗?7,May I do your room now ?我现在可以清理您的房间吗?8,What time would be better for you ?您什么时间合适呢?9,You can call the housekeeping when you want your room done ?当您需要清理房间时,可以给房 务中心打电话.10,Housekeeping .May I collect your laundry .客房服务员,我可以收您的送洗衣物了吗?11,I'm afraid it's too late for today's laundry .现在恐怕已经过了今天的洗衣时间.12,Breakfast is served from 7:00 to 10:00. 早餐是从上午 7 点到10 点供应.13,I'm afraid another guest is using it .I will bring it to your room as soon as it's available ,will that be all right ?恐怕另一位客人正在使用.我会尽快送到您房间去,可以吗?14,I will contact with engineer to repair it .我马上联系工程师将它修复.15,I'm afraid the line is busy now. Would you like to try again?电话正占线.你愿意稍等一 下,让我再试一次吗?16,At what time shall we call you ,sir?您需要几点钟叫醒呢,先生?17,Please dial 8 first ,then the room number. 请在房间号前加拨8(内线拨打房间).18,For IDD line ,please dial 9 first ,then the country code,area code and telephone number . 拨打国际长途电话,请先拨 9,然后再拨国家代码,区号和电话号码.19,Just a moment, I will send an attendant to your room .请稍等,我将让一个服务去您的房间. Dept.餐饮部 餐饮部常用英语English for Food & Beverage Dept.。
酒店英语培训资料
一.、客房常用词汇：north 北south 南west 西east 东presidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room残疾人用房cashier 收银员receptionist 接待员operator （总机）话务员telephone switchboard电话总机extension 分机bellman 行李员bowling保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office前台lobby 大堂bell 门铃hall closet/wardro衣橱，壁橱peep hole窥视孔please make up room请打扫房间make up 整理hanger衣架spare pillow 备用枕头breakfast menu早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip冰夹glass 玻璃杯refrigerator 电冰箱mineral water矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar商务酒吧trade mark/shop 商场business center商务中心reservation center预定中心morning call 叫醒服务meal voucher 就餐券laundry水洗floor 楼层laundry洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee背椅furniture 家具express service快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion靠垫chaise 躺椅couch双人沙发chain lock 防盗扣do not disturb 请勿打扰coaster杯垫plug 插头socket插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone电话机computer line 电脑线chair椅子service directory 服务指南ashtray 烟灰缸matches 火柴envelope 信封writing paper 信纸fax paper 传真纸post card 明信片sewing kit 针线包map 地图ballpoint pen 圆珠笔pencil 铅笔window窗户curtain 窗帘slipper拖鞋shoe shine clothe擦鞋布memo/note pad 便签bed床shampoo洗发液quilt 被子pillow 枕头shoe basket 鞋篮toilet卫生间bed table 床头柜alarm clock闹钟yellow page黄页night light 夜灯trash can 垃圾桶bed pad床垫bed sheet床单bed skirting 床裙pillow case枕头套smokedetector烟感器carpet/rug vacuum cleaner吸尘器wall lamp 壁灯ceiling lamp 吊灯ground lamp 落地灯bathroom 浴室fluorescent lamp 日光灯serving tray 托盘scale 体称hand towel 小方巾wash room 卫生间shower 淋浴bath towel 澡巾ground towel 地巾face towel 面巾hair dryer 吹风机bath tub 浴缸shower head淋浴头closet马桶tap 水龙头wash basin面盆towel rack 毛巾架marble table 大理石台面hanger衣架、挂钩wall telephone面包机bidet净身器flower vase 花瓶tissue paper dispenser面巾纸盒shower curtain 浴帘tissue/toilet paper卫生纸bath gel 沐浴液razor shaver剃须刀comb 梳子tooth brush 牙刷tooth past牙膏soap肥皂cotton swab 棉签tips小费emery board指甲锉sanitary bag 女宾袋shower cap 浴帽elevator lift 电梯fruitplate 果盘fruit knife (fork)水果刀（叉）ice cubes 冰块room card 房卡passport 护照deposit 押金charge收费price 价格Poker扑克night-club夜总会massage 按摩、桑拿boiling water开水newspaper报纸corridor走道trolley手推车Monday周一Tuesday周二Wednesday周三Thursday周四Friday周五Saturday周六Sunday周日January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月Fine晴Overcast阴Snow雪Rain雨Cloudy多云FO前台Cashier收银Guest客人Telephoto电话Maintain维修Safety保险柜Cigarette香烟Nailhole指甲剪Forfex剪刀Socket插座Blower吹风机Charger充电器Keep secrecy保密Remote control遥控器Massage按摩Entertainment娱乐elevator电梯tea茶叶water bottle水壶for free免费safe-conduct安全通道reticle网线iron熨斗ironing board熨衣板map地图hot water热水fruit 水果shoeshine擦皮鞋drink饮料food食品bedsheet床单quilt cover被套bath robe 浴衣towel毛巾pillowcase枕套curtain窗帘ashtray 烟灰缸glass杯子tea-cap盖杯tea-box茶叶盒clothes-rack衣架the senice clamps服务夹noise菜谱close stool马桶broken electricity断电window窗户make water漏水lock 锁chair椅子light灯bathtub浴缸ice冰icebox/refrigeratory冰箱electric torch手电筒bed床dish盘子scoop勺子boud碗knife小刀fixing调料sugar糖salt盐shoeshine鞋油toecap鞋刷insect虫glue water胶水calculator计算器rule尺子stapler订书机inkpad印泥mouse鼠标do not disturb勿扰make up room打扫房间extra bed加床no need service不需要服务lost and found遗留物品plug插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 当然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning早上好good afternoon下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry别担心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！（初次见面，回答同样用该句）welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’s mypleasure不用谢！thank you very much非常感谢I’m sorry 很抱歉Excuse me打扰一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list房价表general manager总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade商场financial department 财务部security department 安全部purchasing department采购部engineering department工程部三、客房服务常用对话：G: guest 客人R: room attendant 楼层服务员1.showing the guests to the room为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2.Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!undry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good.R: Here you are.G: Oh, How nice! Your hotel’s laundry service is excellent.R: Thank you !That’s just what we should do.4.RepairingDialogueG: Excuse me!R: Yes?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on.R: Well, There is a switch on the beddable, Did you turn on it?G: Yes, I’ve done is.R :I’m sorry. May I have a look at it?(Trying to fix it, but in rain)R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. (She leaves the room. Five minutes later. There is a knock on the door).R: Housekeeping, May I come in?G: Yes.R: Good evening! We are going to check your TV set.(Electncian finishes the repairing)R :Dear sir, everything is OK now, Is there anything dse I can do for you?G: No, Thanks very much!R: It’s my pleasure .And with you have a sweet evening!Dialogue twoR: Good evening! What’s the matter sir? G: Air conditioner is not cool/heat enough.R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are up to cheek if for you.Dialogue threeG: There is no water in the shower head. Can you call someone to fix it for me.R: We’ll call the engineer immediately. I’m sorry for any inconvenience.5.Room serviceG: What would like to take our lunch in our room. Could you bring it here?R: Yes .Of course. Our hotel provides very good room service, sir.G: Very nice. When should me order our lunch?R: At any time you want. You may dial“2619”to call the room service section directly to order breakfast, lunch or dinner.G: By the way. What should we do with the plates when we finish eating?R: You can call me to clean it up, or just leave them outside you room.G: Oh, I see. Thank you.6.Miscellaneous servicesDialogue oneR: Good morning. Dear Madam!G: Good morning. Will you de me a favor?R: Sure.G: I’d like to have some glasses?R: How many would you like?G: Three.R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部分：1.开门G: I’m the guest from 1817.And I left key in the room/My key isn’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At 四．简单的称谓：1．Sir:对不相识的男士的通称。
酒店客房基础英语[精选5篇]
![酒店客房基础英语[精选5篇]](https://img.taocdn.com/s3/m/a00f5c073868011ca300a6c30c2259010202f322.png)
酒店客房基础英语[精选5篇]第一篇：酒店客房基础英语酒店客房基础英语基本句型一、打扫房间1、Housekeeping.May I come in?客房服务员，我能进来吗？2、I’m sorry to trouble you, sir May I clean the room now?对不起，打扰了，先生，现在我能为您打扫房间吗？3、Would you like me to make your bed now?现在我能为您整理床铺吗？4、When would you like me to do room , sir?您要我什么时候来为您整理房间，先生？5、Shall we come back later?我们等一会再来，好吗？6、I hope I’m not disturbing you.我希望没有打扰您7、I’m coming to change the sheets and pillowcases.我来调换床单和枕套8、We will come and clean your room immediately.我们马上就来打扫您的房间。
9、Can you tell me your room number?您能告诉我您的房号吗？10、A repairman will come and check it right away.修理工会马上来检查。
11、Don’t worry.We will help you to look for it.不要担心,我们会帮您寻找的。
12、Have you check your room?您检查过您的房间了吗？13、It takes half an hour to finish cleaning.打扫房间一般花半个小时。
14、It will take 6 hours to repair the water pipes.修理水管要花6个小时。
15、Let me inqure about it and I’ll let you know as soon as possible.让我来询问此事，我会尽快答复您。
客房部应知英语
SENTENCE1. Good morning/afternoon/evening.早上好。
（下午好，晚上好）2. Housekeeping. May I come in?服务员，我可以进来吗？3. May I clean your room now, Sir?我可以打扫您的房间了吗？4. Could you come back later?你能一会儿再来吗？5. May I help you/ What can I do for you?我能帮您做点什么吗？6. May I make up your room?我可以打扫您的房间吗？7. Excuse me. Sir/Miss/Madam.打扰您一下，先生/小姐/女士8. Thank you/thanks. You are welcome.谢谢你。
别客气。
9. What time would it be convenient, sir?什么时候比较方便，先生？10. We’ll come and clean your room immediately.我们将立刻来打扫您的房间。
11.I’m sorry to disturb you, sir.打扰了先生。
12.Have a nice day.祝您过得愉快。
13.I’ll be there in a few minutes.我马上就去。
14. Could I have some more towels/tea/mineral water.请给我拿一些毛巾/茶叶/矿泉水。
15. I’ll get there right away/ I’ll bring it right away.我马上去拿/我马上给您拿来。
16. I’m sorry to have kept you waiting.对不起，让您久等了。
17. Do you have laundry?你有洗衣吗？18. May I replenish you mini bar?我能给您补充酒水吗？19. When will they be ready?什么时间能洗好？20. We’ll deliver them tomorrow evening around six.我们将在明天6点左右送到您的房间。
客房部常用服务英语
客房部基础英语一、问候语（Greeting）1. Good morning , madam / sir. （早上好！女士/先生）Good afternoon, madam / sir （下午好！女士/先生）Good evening, madam / sir （晚上好！女士/先生士）2. How are you, madam / sir? （您最近过的好吗？）3. Fine, thank you. And you? （回答：我很好，谢谢。
你呢？）4. How do you do！(您好！)5. Nice to meet you. (很高兴见到您。
)二、欢迎(Welcoming)6. Welcome to our hotel您好! （欢迎您到我们宾馆。
）Welcome to Xiangxi National Hotel.三、致谢(Expressing thanks):7. Thank you. （谢谢）对致谢的回答(Answers to thanks):8、You are welcome. （不客气）9、With pleasure. / My pleasure. （荣幸之至）四、致歉(Apologizing):10、Excuse me. (打扰客人时。
不好意思，打扰一下。
)11、I’m sorry. （对不起。
）12、I beg your pardon, sir. /Pardon？（能再说一次吗？）对道歉的回答(Answers to apology):13、That’s all right. It doesn’t matter. （没关系。
）五、表示乐意效劳(Willing to serve):14、OK, sir. I’ll be glad to help. （好的，先生。
我很高兴能够帮您。
）六、询问/征询(Asking/inquiring):15、May I help you? Madam / Sir. （我可以帮助您吗？女士/先生）七、祝愿/祝福(Expressing good wishes):16、Enjoy your stay with us, madam. （祝您住店愉快，女士）17、Have a nice day! Have a good day.（祝您玩得开心。
酒店客房部 相关单词
HOUSEKEEPING WORDSROOM FACILITIES.door 门key card 房卡master key 万能钥匙door frame 门框door view 门镜door bell 门铃lock 锁exhaust gril 回风口lsafety chain 安全扣corridor 走廊carpet 地毯luggage bench 行李柜dressing mirror 穿衣镜window 窗户baby cot 婴儿床extra bed 加床single-bed 单人床double-bed 双人床bedside panel 床头控制板bedside table 床头柜bed board 床头板bedside light 床头灯night light 夜灯alarm clock 闹钟wall picture 墙画smoke detector 烟感器fire sprinkle 火灾喷洒头dressing table 化妆桌TV 电视机TV remote control 遥控器wire/ line 电线telephone 电话rubbish bin 垃圾桶table lamp 台灯stand lamp/ floor lamp 落地灯pendant / suspended lamp吊灯wall socket 电源插座plug 插头drawer 抽屉pen stand笔台marble 大理石sofa 沙发armchair 扶手椅furniture 家具easy-chair 安乐椅ashtray 烟灰缸air conditioner 空调coffee cup 咖啡杯coffee dish 咖啡碟spoon 勺light switch 开关lamp 灯bulb 灯泡light shade 灯罩chair 椅子ceiling 天花板track 轨道shelf层板tie rack 领带架wardrobe 衣柜vase 花瓶folding screen屏风control button 控制钮thermostat恒温器hook 勾glass 玻璃BATHROOM FACILITIESwall phone 挂式电话towel holder 毛巾架waste bin 方垃圾bath-tub 浴缸grip bar 扶手杆toilet bowl 恭桶toilet seat 恭桶座flush button/ flush handle 恭桶冲水钮tank 水箱under pipe 台下水管connecting rod 活塞hinge 合页shower head 喷头bottle opener 瓶启wash basin 面盆soap dish 皂碟bar of soap 浴缸皂碟shave socket 剃须插座wall tiles 瓷砖rod 杆stopper 塞子tissue holder/ box 面巾纸盒a pair of scale 一台磅秤ROOM LINENbed sheet 床单bed pad 床垫bed skirt 床裙bed cover/ bed spreads 床罩blanket 毛毯bathrobe 浴袍curtain 窗帘draperies( AME) 遮光帘sheer curtain 沙帘pillow 枕头pillow case 枕袋BA THROOM LINENbath towel 浴巾hand towel 中巾face towel 方巾bath mat 地巾bath curtain 浴帘BED ROOM SUPPLIESshopping bag 购物袋laundry bag 洗衣袋envelope 信封letter head/ writing paper 信纸ashtray 烟灰缸matches 火柴shoes shine 擦鞋器shoes horn鞋拔子shoes mat 鞋布clothes brush 衣服刷sewing kit 针线包ball pen 圆珠笔hanger 衣架ice bucket 冰桶ice tong 冰夹kettle 热水器cool water jug 凉水壶vacuum flask/ thermos 热水壶notebook/ pad book 记事本basket 篮子pencil 铅笔sugar 糖coffee 咖啡coffee mate 咖啡伴侣tea 茶postcard 明信片stick 不干胶条folder 文具夹BATHROOM SUPPLIESShampoo 洗发液conditioner 护发素foam bath 浴液body lotion 润肤露tooth brush 牙刷tooth paste 牙膏morning set 牙具comb梳子shower cap 浴帽coaster 杯垫tissue 面巾纸soap 香皂dental glass 口杯water glass水杯tray 托盘sanitary 卫生袋toilet paper 卫生纸detergent 洗洁精razor /shaver 刮胡刀shave cream剃须膏after shave 须后水TENT CART/ PRINTING ITEM“ Do not disturb” card 请勿打扰“Make up” card请即清扫directory of service 服务指南directory of telephone 电话指南TV guide 电视节目单Fire escapeplan card 走火图Regulation letter 宾客须知Safe box introduction 保险箱介绍Guest comment 意见书“No smoking on your bed” ca rd 请勿卧床吸烟please drive me card 请送我回酒店mini bar list 酒吧单laundry list 湿洗单dry cleaning list 干洗单pressing list 熨烫单room service menu 送餐菜单Just in case 防火须知hotel introduction 酒店简介常备客人借用品iron 熨斗iron board 熨衣板adaptor 变向插头transformer 变压器electric extention 接线板humidifier 加湿器heater 加热器scissors 剪子paste 胶水。
最新整理客房服务日常用语英语.docx
最新整理客房服务日常用语英语客房服务日常用语 Edited and Illudtrared by the P&T Dept .of the Golden Gulf HotelHousekeeping Useful Conversations Recognizing the Guests 迎客入住 Making up Rooms 房间 Laundry Service 洗衣服务 Room Service 送餐服务 Maintenance 维修服务 Tuen—;down Service 夜床服务 Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务Bidding Farewell Guests 送走客人Useful Expressions 日常用语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996.第二 Part Recognizing the Guests 欢迎入住情景：客人走出电梯后，楼层服务员趋前迎候。
要求：面带微笑，站姿文雅，目光亲切，热切温暖地面对客人。
1、早上（下午，晚上）好，先生（女士）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Wel e to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要 Wel e to the ......floor , I’m the floor attendant, 求，请随时吩咐。
just let me know if there is anything I can do for you. 3、请让我带您到房间去。
酒店客房英语
客房部日常用语（英汉对照）客房部1、I’m very sorry, madam.对不起，夫人。
2、Thank you for coming.谢谢您的光临。
3、I’ll bring them to you right away.我马上为您送来。
4、Yes, thank you.是的，谢谢。
5、I’m very sorry about that, madam.非常抱歉，夫人。
6、I’ll bring you some hot water right away.我马上把开水送来。
7、There are some laundry bags in the drawer, sir.先生，洗衣袋在抽屉里。
8、Please fill in the forms and place them into the laundrybags.请您填写好洗衣单再放进洗衣袋里。
9、Oh! I see, thank you.啊！我明白了，谢谢。
10、I’ll have a room attendant bring it to you.我马上让服务员拿给您。
11、I’ll send up a room attendant with it.我马上派服务员拿给您。
12、 May I know your name please?可以告诉我您的名字吗？13、 May I know your room number please?可以告诉我您的房号吗？14、 We can bring(lend) you an adapter if you like.如果您需要，我们可以借给您一个万能插座。
15、 Could you sign, please?请您签名，可以吗？16、 I will have someone take care of it.我会派人留意。
17、 I will call someone to have a look at it.我通知同事来看一下。
3酒店客房部常用英语30句五篇
3酒店客房部常用英语30句五篇第一篇：3 酒店客房部常用英语30句PART THREE 第三部分客房部用语Housekeeping（客房服务1）1.Housekeeping.May I come in?客房服务员。
我能进来吗？2.Here are the light switch，the temperature adjuster, the closet and the minibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for 220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob.Mark down the items and time for your breakfast and hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory.You can make DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me.May I clean your room now?对不起，打扰了。
我现在能不能为您打扫房间？8.We usually make up the check-out rooms first, but we can do your room earlier on your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
酒店客房部英文介绍
酒店客房部英文介绍酒店客房部通常被称为Rooms Division，以下是一份酒店客房部的英文介绍示例：Hotel Rooms DivisionWelcome to our Hotel Rooms Division, where comfort, convenience, and exceptional service meet to ensure a memorable stay for our guests.AccommodationOur hotel offers a range of meticulously designed rooms and suites, each tailored to meet the diverse needs of our guests. Whether you seek a cozy room for a solo traveler or a spacious suite for a family vacation, we have the perfect accommodation for you.Room AmenitiesExperience a blend of modern amenities and thoughtful conveniences in our rooms. Enjoy high-speed Wi-Fi, flat-screen TVs, luxurious bedding, and well-appointed bathrooms, ensuring a comfortable and relaxing stay.HousekeepingOur dedicated housekeeping team ensures that every room is impeccably clean, maintaining the highest standards of hygiene and comfort. Daily cleaning services are available to cater to your needs.Concierge ServicesOur knowledgeable concierge team is here to assist you in making the most of your stay. From arranging transportation to recommending local attractions and dining options, we're committed to making your experience seamless and enjoyable.Room ServiceIndulge in a delectable dining experience from the comfort of your room. Our room service offers a diverse menu featuring exquisite dishes, available at your convenience.Guest RelationsAt our hotel, guest satisfaction is our priority. Our dedicated guest relations team is available around the clock to address any queries or requests, ensuring a pleasant and hassle-free stay.FeedbackWe value your feedback and strive to continuously enhance our services. Your suggestions and comments are important to us as we aim to exceed your expectations.Experience unparalleled comfort and hospitality at our Hotel Rooms Division. We look forward to making your stay truly memorable.这份介绍强调了客房部的重要性以及提供给客人的服务和便利设施。
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酒店客房英语
一、问候：
Good morning sir/Mr…... 早上好先生
Good afternoon miss/madam 下午好
Good evening 晚上好
Good night 晚安
二、情景对话：
A：Housekeeping . May I come in? 服务员，我可以进来吗？
B: Yes, what it is? 什么事呀？
A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？
B: Yes, go ahead 可以来吧！
三、句型
May I make up your room? 我可以打扫您的房间了吗？
May we clean your room now . Sir? 我可以打扫您的房间了吗？
Could you come back later? 你能一会儿来吗？
May I help you / what can I do for you ? 我能帮您做点什么吗？
四、词汇
morning 早上afternoon 下午evening 晚上
Housekeeping 客房服务员clean the room 打扫房间come back later 一会儿来make up room 打扫房间
英语培训（二）
一、日常用语
Excuse me. Sir/Miss/Madam 打扰您一下，先生// 小姐
Thank you/thanks 谢谢
You are welcome. 别客气
Goodbye / See you 再见
二、句型
What time would it be convenient. Sir? 什么时候比较方便先生？
We’ll come and clea n your immediately.我们将立刻来打扫您的房间
What time is it now? 现在几点了？
What is your room number ? 我的房间是哪间？
三、数字/时间
one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billion
one ‘o clock two ‘o clock two thirty a quarter to/past three
四、词汇
Just a moment 稍等convenient 方便immediately立刻。