酒店英语Unit-3-Concierge-Service讲课教案
酒店英语Unit-3-Concierge-Service
convenience [kən‘viːnɪəns] n. 方便
at your convenience 在您方便之时
introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍
introduce V.介绍
What kind of service does the bellman offer to the guest?
The bellman counts the luggage.
• What kinds of people often choose the City Wall Hotel as the favorite place to stay?
VIPs, official guests and businessmen from many countries.
The bellman carries luggage, provides hotel information and leads the guest to the room.
Dialogue 1
• What does the bellman do after greeting the guest?
luggage [‘lʌgɪdʒ] n. 行李
trolley case ['trɒlɪ 'keɪs] n.拉杆箱
handbag n.手提包
suitcase [‘suːtkeɪs] n.手提箱
cart [kɑːt] n.手推车 luggage cart 行李车
café
[‘kæfeɪ] n.咖啡馆
first-class 一流的 western-style 西式的 bar [bɑː] n.酒吧 convenience [kən‘viːnɪəns] n. 方便 at your convenience 在您方便之时 introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍 introduce V.介绍
《酒店情境英语》M2U3Concierge Service
Answers to the exercises:
Mr./Mrs./Miss： Ron TIME： this evening Shopping list: 1， oranges 2， apples 3， grapes 4， chips 5， cookies 6， popcorns 7， 8， 9， 11， 10， 12， Shopping List Room No： 506
Hotel English
Dialogue 3:
• Listen and answer questions:
• • • • • Where is Mr. White going tomorrow? What does he ask the bellman to do? When is Mr. White’s flight? What is the pick-up time? What time is the morning call?
Hotel English
Dialogue 2:
• Listen and answer questions:
• What is Mr. White going to do this evening? • What does Mr. White ask the bellman to buy? • How many people will come tonight? • How much does Mr. White pay in advance?
Hotel English
Dialogue 4:
• Listen and answer questions:
– What is the bellman doing? – What does Mr. White want the bellman to do? – Is it free service or not? – How can Mr. White get his baggage back?
第三章礼宾服务chapter-3Concierge-Service教案资料
❖ Handling baggage for hotel guests ❖ Providing hotel-specific information ❖ Supplying directions ❖ Securing the services of outside
companies, such as for:
8
Reading
Objectives
Offer concierge service for guests
Warming-up Activities
1. Match the duties on the left with the corresponding pictures on the right.
service at a hotel? What do you think of the importance of a concierge? ❖ What do you know about concierge service Les Clefs d’Or (金钥匙组织)? (open)
Post Introduction
restaurants tourist and sightseeing attractions shops nightlife theaters and shows sporting events
❖ In the service industry, the word “concierge” was first used by Mr. Ferdinand Gillet, who founded Les Clef d’Or in Paris, France in 1929. Les Clef d’Or (pronounced: “lay clay door”), is the oldest surviving personal, professional, international network serviceindustry organization in the world. It has no religious or political affiliation, but is solely focused on a genuine desire to serve hotel guests around the world.
Unit 3 Concierge Service
Section 2: Speaking Practice
Collection of Special Terms • • • • • • • • • • • • Room service Restaurant Coffee shop Bar Cafeteria Bell captain Doorman Concierge Front office Reception desk Operator Lost and found
• •
Business center Shopping center Beauty salon Barber shop Indoor swimming pool Billiard room Squash court
Dialogue 2: Baggage Deห้องสมุดไป่ตู้ivery
• • • • • • • • • • • • • BC: This is the Bell Captain’s Desk. Can I help you? G: Yes, I’ve been waiting for my baggage to be sent up for almost half hour. What’s the matter? BC: I’m terribly sorry, sir. May I have your name and room number, please? G: Yes, it’s Mr. White, Room 412. BC: How many pieces do you have, Mr. White? G: Two suitcases and a shoulder bag. BC: Would you give me some features of your baggage? G: The suitcases are dark green and the shoulder bag is pink. BC: Are there name tags attached to them, Mr. White? G: Yes, they all have tags on them. BC: We are very sorry, Mr. White. I’ll check immediately and call you back. G: All right. But don’t keep me waiting too long. BC: We will try our best to find out the baggage…I’m sorry to have inconvenienced you. Your baggage was delivered to Room 712, Mr. Watson’s room upon his request. We failed to inform you in time. I assure you such things will never happen again.
Unit 3 Concierge’s Work 饭店专业英语课件
Exercise Ⅰ
Suggested sentence structure: 7. It’s on the ________Street / Road /
to _p_u_t_t_h_em__? B: Just leave them in the corner. Thank you so
much. A: Then _an_y_t_h_in_g_e_l_se__? B: Could you tell me where I can have my dinner
Exercise Ⅱ
Complete the following dialogue with your partner and then read it.
Mr. Jerry has just got into his room and the doorman sends up the luggage. He checks his luggage and asks about the hotel services.
Exercise Ⅰ
Suggested sentence structure:
1. Where is ______? 2. Just go out of the hotel and turn
right/left. 3. It’s over there. 4. Could you please tell me how to get to
Unit 3 Concierge’s Work
Leading-in Dialogues Reading Further Reading
酒店英语教案
Unit 1 Reservation教学目标Mind Map 了解办理预订时需要获得的客人信息Background Information 拓展词汇Doing in the Scene1. 熟悉办理预订的流程2. 熟悉更改预订的流程3. 了解预订确认信的写作格式及内容4. 熟悉取消预订的流程5. 掌握预订服务的常用语句Practical Reading 了解预订登记表的内容教学步骤：Mind Map● 介绍预订部的工作职责；● 介绍预订部工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习Background Information● 引导学生讨论：（1）常见的床型；（2）常见的客房类型；（3）客房名称的命名规律；● 引导学生熟悉本部分的词汇；● 引导学生完成课本练习。
附1：常见的床型twin/single bed 单人床king bed 特大号双人床full/double bed 双人床crib 婴儿床queen bed 大号双人床rollaway bed 折叠床附2：常见的客房类型single room 单人房twin-bed room 双床房superior room 高级房deluxe room 豪华房premier/premium room尊贵房sea-view room 海景房garden-view room 园景房suite 套房deluxe suite 豪华套房executive suite 行政套房family suite 家庭套房duplex suite 复式套房penthouse suite 顶层套房presidential suite 总统套Doing in the Scene● 引导学生思考：（1）办理预订时如何询问客人的预订要求？（2）如何询问客人的联系信息？（3）完成预订前有哪些信息要与客人确认？● 引导学生思考预订服务的流程；● 引导学生听音频完成练习Scene 1 Making a reservationScene 2 Changing a reservationScene 3 Canceling a reservationPractical Reading● 介绍酒店预订登记表的基本内容；● 介绍预订部常见信函的写作格式及内容：（1）预订确认信；（2）修改预订确认信；（3）取消预订确认信；● 引导学生熟悉本部分的生词与词组；● 引导学生思考商务信函开头和结尾的常用语；● 引导学生完成练习Unit 2 Checking In and Out 教学目标Mind Map 了解前台接待员的工作职责Background Information 拓展词汇Doing in the Scene1. 熟悉办理入住登记的流程2. 了解前台增销的艺术3. 熟悉延宿与换房的流程4. 熟悉结账退房的流程5. 掌握前台接待服务的常用语句Practical Reading 了解酒店账单的内容教学步骤：Mind Map● 介绍前台接待员的工作职责；● 介绍前台工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习。
酒店英语module2unit3
TIME： this evening
Shopping list:
1， oranges 2， apples
3， grapes
4， chips
5， cookies 6， popcorns
7，
8，
9，
10，
11，
12，
Remarks: six people
Money in advance: 200
Clerk XXX
Hotel English
• 9. Is there anything else I can do for you? • 还有什么能为您效劳的？ • 10.I will make out the claim tag for you. • 我会为您做好行李牌。 • 11. We are open round the clock. • 我们24小时营业。
room
claim tag
suitcase roll aboard
bellman
1
2
3
4
5
6
7
8
Hotel English
B Keep these important tips in mind when serving:
1.Give a Face-to-face greeting. 2.Introduce yourself and offer help. 3.Confirm how many pieces of baggage the guest has. 4.Answer any questions from the guest. 5.Assure the guest you will send the baggage to his room.向…保证;使…确信;
《酒店情境英语》M2U3ConciergeService教案
《酒店情境英语》M2U3ConciergeService教案教案授课日期周次课次授课班级课时课型①New 课题名称Unit 3 Concierge Service 执教教师一、教学目标１、知识与技能：(1) master the basic knowledge of concierge service(2) master the new words in the 3 dialogues(3) master 3 dialogues２、过程与方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach３、情感、态度与价值观：(1) Ss can learn about the basic knowledge of concierge service(2) Ss can learn basic concierge service procedures(3) Ss can learn some basic concierge service skills二、教学重点与难点教学重点：(1)To present the knowledge of concierge service(2)To present the dialogues教学难点：Practice the dialogues and play the role in English in mocked situations三、教学方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard五、教学过程1 Lead-in:1) Review:In last unit we have learnt some dialogues about how to check-in in a hotel for a guest, so now can you say something about how to check-in in a hotel for a guest, when the guest check-in in the hotel what kind of information should we know?2）Warm-up:A. Look and matchbaggage trolley elevator corridor baggage room claim tag suitcase roll aboard bellman2. Pre-task:Keep these important tips in mind when serving.Give a Face-to-face greeting.Introduce yourself and offer help.Confirm how many pieces of baggage the guest has.Answer any questions from the guest.Assure the guest you will send the baggage to his room.3. While-task:A: Let’s study dialogues:Dialogue 1:Listen and answer questions:Give a Face-to-face greeting.Introduce yourself and offer help.Confirm how many pieces of baggage the guest has.Answer any questions from the guest.Assure the guest you will send the baggage to his room. Dialogue 2:Listen and answer questions:What is Mr. White going to do this evening?What does Mr. White ask the bellman to buy?How many people will come tonight?How much does Mr. White pay in advance? Dialogue 3:Listen and answer questions:Where is Mr. White going tomorrow?What does he ask the bellman to do?When is Mr. White’s flight?What is the pick-up time?What time is the morning call?Dialogue 4:Listen and answer questions:What is the bellman doing?What does Mr. White want the bellman to do?Is it free service or not?How can Mr. White get his baggage back?B. Answers to the exercises:略C. Listen and fill in the blanks.Bell boy: Good morning, sir, Welcome to our hotel. Guest: Thank you.Bell boy: May I help you with your baggage? Guest: Please take this bag for me.Bell boy: Certainly. Let me show you the way. Guest: Thanks.Bell boy: Do you need all the luggage in your room? Guest: No, please store the bag for me.Bell boy: Sure. I will make out a claim tag for you.Guest: Thank you. When can I get it back?Bell boy: We are open24 hours. This way, please.Guest: Thank you.Bell boy: Hope you will enjoy your stay.D. Match the English expressions in Column A with their Chinese meanings in Column B.略E. Match the guest’s requests with the bellboy’s responses.Expressions:Guest:Can you bring me a map of Shanghai?I’d like to reserve a train ticket to N anjing.Is there a Western restaurant in your hotel?When does the fitness center close?Where can I xerox some documents and send a fax?How much shall I pay for the service?Excuse me, where is the subway station?Concierge:When would you like to leave, sir?No problem, sir. I’ll send it to your room at once.It closes at 10:30 p.m.You can go to the Business Center.Go along this street and turn right. You’ll see it.Yes, sir. It’s on the second floor.It’s free of charge.F. Practice the sentences with your partners.May I help you with your luggage?Let me show you the way to the front desk.The floor attendant will meet you on the 13th floor.I’ll take the baggage elevator and get your baggage up toyour room.The Reception Desk is straight ahead. After you, please.I will make out the claim tag for you.Is there anything else I can do for you?Shall I put your baggage here?Here’s your baggage. Please check and see if it is all right.Is there anything valuable or breakable in your bag?G. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions.1. Good morning/afternoon/evening, Mr./Miss. Welcome to our hotel.2. May I help you with your luggage?3. Could you tell me your name and room number, please？4. What kind of things would you like and may I have your name and room number?5. Please take this elevator to the XXth floor.6. Do you need all your luggage in your room?H. Translate the following sentences into English.1. Welcome to our hotel, May I take your baggage?2. Please take the elevator on the left to the ninth floor.3. When do you need to get to the airport tomorrow?4. We are open twenty four hours.5. May I ask you to pay 200 Yuan in advance?6. How many luggage do you have?4 Post-task1）Role-play:1. You are a receptionist. A guest with reservations comes to the Front Desk to check in. You are receivinghim.1）Greet the guest face to face;2）Confirm the reservation information;3）Fill in the registration form;4）Give the key card;5）Ask if he’d like other services;6）Wish the guest a happy stay.2. You are a receptionist. A guest has arrived with no reservation. Sell her a room and try to up-sell the room.1）Greet the guest face to face;2）Get necessary information(name, room type, departure date);3）Introduce and explain to the guest the differences in room types and emphasize the benefits;4）Check in the guest.2) Homework:1. Recite the four dialogues2. Practice the dialogues with partners3. Finish all the exercises4. Preview unit 4六、教学后记。
外研社酒店英语使用手册 Unit 3
Unit 3 Concierge教学目标教学过程建议Mind Map教学步骤●介绍礼宾部的工作职责；●介绍礼宾部工作岗位的中英文名称；●引导学生进行头脑风暴并完成练习。
参考答案(1) carrying luggage (2) giving directionsBackground Information教学步骤●引导学生讨论本地及国内著名景点的中英文名称；●引导学生熟悉本部分的词汇；●引导学生完成课本练习。
练习答案Task 1Task 2(1) trunk(2) bellman(3) luggage tag(4) suitcase(5) thermostat(6) in-room safeDoing in the Scene教学步骤●引导学生思考行李员迎接客人并送客人到客房的服务流程；●引导学生思考优秀的礼宾员需要具备哪些素质才能满足客人的各种个性化需求；●介绍本地及国内著名景点；●引导学生听音频完成练习。
课文译文练习答案Scene 1 Escorting guests to roomsTask 1Correct order: A F E G D B C HScene 2 Suggesting activities and arranging transportationTask 1Task 2(1) Henry Ford(2) 709(3) 7:30 a.m., June 12(4) Temple of HeavenScene 3 Storing luggageTask 1(1) Is it the two suitcases and one backpack altogether?(2) Is there anything valuable or fragile in your luggage?(3) May I ask if the luggage is to be claimed by yourself?(4) Could you please leave your contact information with me, such as your phonenumber?(5) Please confirm and sign your name.Practical Reading教学步骤●介绍行李寄存单的基本内容；●引导学生回顾问路与指路的常用语句；●引导学生熟悉本部分的生词与词组；●引导学生完成练习。
饭店服务类英语unit3lesson
Check-in service
Check-in time
Check-in process
The standard check-in time is usually 3 PM, but the hotel can flexibly adjust according to the guests' needs. If the guests arrive early, the hotel can provide early check-in service if the room is available.
Housekeeping Services
This includes check-in, check-out, and other guest services provided by the front desk staff.
This involves the cleaning and maintenance of guest rooms and public areas.
The guest should present the reservation confirmation, identity document and other relevant documents for check-in. The hotel staff will complete the check-in process and provide the guests with room keys and relevant information.
When checking out, the guest should present their room key and identification document at the front desk. The front desk will complete the check-out process and calculate the room fee according to the actual住宿时间 and service usage.
HotelEnglishConcierge酒店英语-礼宾服务ppt课件
case
箱子
baggage
行李
carry-on
手提行李箱
shoulder bag 挎包
suitcase
衣箱；手提箱
belongings
物品；财物
article
物品
wallet
钱包
handbag
手提包
backpack
背包
精品课件
Listen to the sentences, repeat and translate
精品课件
Lesson 2 我可以带您去您的房间了吧？ May I Show You to Your Room?
Talking to the Guest 情景会话 Bellboy: Good morning, sir. Guest: Good morning. Bellboy: May I show you to your room
精品课件
此课件下载可自行编辑修改，供参考！ 感谢您的支持，我们努力做得更好！
精品课件
精品课件
Your turn to try now.
Listen to the words and repeat.
comb
梳子
razor
剃须刀
soap
肥皂
astray
烟灰缸
wardrobe
衣柜
television
电视
mirror
镜子
plug
插头
air-conditioner 空调
看 =show sb sth. My pleasure.=(It’s) my pleasure.=You’re
welcome. =Not at all.
精品课件
酒店英语教案
课内讨论题；课外练习题
第3周
5
第三章：前台接待Registration
前台接待相关词汇；
酒店前台接待及登记流程的理解；
教材第三章节重点语言点语法、词汇、词组的学习理解以及应用。
授课形式：教师讲授、教材辅助英文听力训练及学生互动英文口语对话训练
第十五章：投诉处理Settling Complaints
酒店宾客关系及投诉处理相关词汇；酒店宾客关系及投诉处理工作内容；
酒店处理客人投诉相关场景对话；教材第十五章节重点语言点语法、词汇、词组的学习理解以及应用。
授课形式：教师讲授及教材辅助英文听力训练
课堂讨论题
第15周
5
习题课：学生个人英语展示报告－投诉处理
酒店西餐服务相关词汇；
酒店西餐点餐服务场景对话；
教材第九章节重点语言点语法、词汇、词组的学习理解以及应用。
授课形式：教师讲授、教材辅助英文听力训练及观摩西餐服务相关英文视频
课外练习题
第9周
5
第九章：西餐服务(续)
西餐菜单分类、名称及应用；
习题课：西餐厅点餐服务场景模拟训练
学生以分组的形式进行口头英语对话，模拟西餐厅点餐服务场景，自编英文剧本，自演剧内角色
2课内讨论题：电话预订与面对面预订，用英语进行对话时的区别和注意事项；
教学后记：
第一章：酒店业概述Hospitality Introduction
教学目的与要求：
通过本节课的学习，要求学生掌握酒店业、酒店管理基本词汇、酒店的分类标准、相关场景对话以及相关词汇、酒店内部部门的分类标准、相关场景对话以及相关词汇。并通过教材以及其他辅助材料，加深对酒店业本质的理解，增强生词的运用及听力能力。
饭店情景英语(第二版)课件：Concierge 礼宾部
饭店情景英语
前厅
PREV. NEXT
预订) ➢Nightlife information (夜间活动信息)
饭店情景英语
前厅
PREV. BACK
Concierge 礼宾部
II. Working Procedure
接待客人入住
饭店情景英语
前厅
BACK NEXT
Concierge 礼宾部
II. Working Procedure
接待客人入住
I. Leading-in
Other services may include: ➢Sightseeing tours (旅游观光) ➢Airport transfers (机场接送) ➢Limousine rentals (轿车租赁) ➢Tourist information (旅游信息) ➢Restaurant information and reservations (饭店信息及
May I have your room number? 请问您住哪个房间?
饭店情景英语
前厅
BACK NEXT
Concierge 礼宾部
IV. Tips for Service
Would you mind putting down your name here? 请在这里写下您的名字。 Where are you departing for? 请问您到哪里? At which date would you prefer to depart? 您选择哪天离开? 4. 电话询问票务中心客人指定日期飞往指定目的地的航 班详情。 Flight No. 航班号;Air Carrier航空公司;Plane Model机 型;Departure Time起飞时间;Price机票价格。
《酒店服务英语》—03 Concierge Service礼宾服务
9.It’s about 45 minutes if the traffic is OK. 如果交通状况良好，大约需要45分钟。
①n. 交通 [u] Most of big cities suffer from traffic jam. 大多数大城市都饱受交通堵塞之苦。 ②v.在……上通行；来来往往 This is the most heavily trafficked highway in the state. 这是该州交通最繁忙的一条公路。 ③traffic jam塞车,交通拥塞 traffic light 交通灯，红绿灯 air traffic 空中交通；空运 traffic control 交通管理，交通管制 traffic signal 交通信号
Unit 3 Concierge Service 礼宾服务
Dialogue 2 • Doorman: Madam, can I help you? • Guest: Could you call me a taxi?3 I have just checked out. • Doorman: Yes, madam. Where will you go? • Guest: The airport. • Doorman: Just a moment, please. The taxi is waiting for
外研社新时代职业英语酒店英语 Unit 3 教学课件
听力原文
3
Scene 3 Storing luggage
Task 2 Role-play. Ms. Smith comes back to pick up her luggage. Take turns to play the role of the bellman to act out the following luggage claim situation.
trunk
bellman
luggage tag
suitcase
thermostat
in-room safe
3
3
Scene 1 Escorting guests to rooms
Task 1 Listen to the dialog. Discuss the job procedure for escorting guests to rooms with your partner and put the following steps in the correct order.
Task 1 Listen to the dialog and tick the activities that the concierge recommends to the guest.
Tip
1 visiting the Great Wall
✔ 2 taking a walk in the Temple of Heaven ✔ 3 exploring Beijing hutong ✔ 4 walking around Tian’anmen Square ✔ 5 touring in the Forbidden City ✔ 6 drinking tea at Laoshe Teahouse
新职业英语1酒店英语--Unit-3资料讲解
Position
Duty
1.
hotel representative
receiving guests at the airport
2. bellman
carrying luggage for guests
3. doorman
standing outside the gate welcoming guests.
8
Listening Script
Unit 3 Bell Service
Task 1 Match the services with their
corresponding
pictures.
A
B
C
Ordering a taxi
D
Offering tourist information
Booking theater tickets
Unit 3 Bell Service
Reading
1. What duties does the concierge perform?
Suggested Answers
The main duties of the concierge are doing bell service and providing information service.
Unit 3 Bell Service
Reading
Concierge
2 The basic duties of the concierge staff are to do bell service and to attend to guests’ special needs which are not provided by the hotel.
电子教案与课件：《酒店服务英语》 Chapter 3-2
Chambermaid: Okay. I’ll be back soon.
Chambermaid: Guest: Chambermaid:
Guest:
Chambermaid: Guest: Chambermaid: Guest: Chambermaid: Guest: Chambermaid: Guest: Chambermaid: Guest:
Guest:
That’s so kind of you.
Chambermaid: Is there anything else, madam?
Guest:
She will probably be exhausted when she arrives. She may want to sleep late in the morning. Could you clean the room later tomorrow?
Yes. By the way, could the change the bed sheet and get me a blanket?
Certainly, sir. Is there anything else I can do for you, sir?
Yes. I would like to request an early wake-up call. Can you make it at 7:00 a.m.?
➢ To help the students make similar dialogues about chamber service and making bed.
CONTENTS
01
Department
02
Facilities
第三章礼宾服务chapter-3Concierge-Serviceword版本
❖ Les Clefs d’Or boasts more than 5,000 concierge members located in more than 40 countries worldwide. Their motto, “There will be, in every country, Clefs d’Or members who are able to continue with our mission: to be of service to our profession, and the hotel and tourist industry,” speaks of their commitment to guest-service and satisfaction. Yearly, Les Clefs d’Or organizes and sponsors a global congress whose goal is to their brand and service-oriented network development through friendship, cooperation, education, and training.
restaurants tourist and sightseeing attractions shops nightlife theaters and shows sce industry, the word “concierge” was first used by Mr. Ferdinand Gillet, who founded Les Clef d’Or in Paris, France in 1929. Les Clef d’Or (pronounced: “lay clay door”), is the oldest surviving personal, professional, international network serviceindustry organization in the world. It has no religious or political affiliation, but is solely focused on a genuine desire to serve hotel guests around the world.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Key sentences
• Step1 问候客人： • Shall I help you with your luggage? • =_C_a_n_ /_M_a_y__ I help you with your
baggage?
• 没关系：
• It’s my pleasure. • =_Y_o_u__a_r_e__w_e_l_c_o_m__e___.=_N__o_t _a_t_a_ll____. • =_T_h_a_t_’s__a_ll_r_i_g_h_t/_O_K.
• Step2 清点行李 • One suitcase and one handbag, are
these all yours? • Are these all your baggage? • Step3引领客人去总台 • This way, please, sir. • Follow me, please. • Please check-in at the front desk and I’ll
The bellman carries luggage, provides hotel information and leads the guest to the room.
Dialogue 1
• What does the bellman do after greeting the guest?
• The business center can send faxes send e-mails, type documents , photocopy documents and post letters for you.
Act the dialogue
• 行李
Revision
• luggage
Unit 3 Concierge Service 大堂服务
（礼宾服务）
concierge [‘kɒnsɪeəʒ] n.礼宾部，看门人
Unit 3 Concierge Service 大堂服务（礼宾服务）
金钥匙服务
Book Tickets 订票服务
Show Rooms 介绍房间
Carry Luggage 帮客人拿行李
luggage [‘lʌgɪdʒ] n. 行李
suitcase [‘suːtkeɪs] n.手提箱
handbag n.手提包
café [‘kæfeɪ] n.咖啡馆
cart [kɑːt] n.手推车
luggage cart 行李车
first-class 一流的
western-style 西式的
bar [bɑː] n.酒吧
The bellman counts the luggage.
• What kinds of people often choose the City Wall Hotel as the favorite place to stay?
VIPs, official guests and businessmen from many countries.
convenience [kən‘viːnɪəns] n. 方便
at your convenience 在您方便之时
introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍
introduce V.介绍
What kind of service does the bellman offer to the guest?
wait for you.
• Step4引领客人至客房 • Let me show you up to your room. • Follow me, please. • This way, please. • Here is your room.
Step5介绍房间及服务 Our hotel is a first-class hotel (5-star hotel)and chosen as the favorite place to … There are three Chinese restaurants, two western-style restaurants, a bar and a 24-hour café. There is a coffee shop on the third floor. They are ready to serve you at your convenience.
luggage [‘lʌgɪdʒ] n. 行李
trolley case ['trɒlɪ 'keɪs] n.拉杆箱
handbag n.手提包
suitcase [‘suːtkeɪs] n.手提箱
cart [kɑːt] n.手推车 luggage cart 行李车
café[‘kæfeɪ] 源自.咖啡馆first-class 一流的 western-style 西式的 bar [bɑː] n.酒吧 convenience [kən‘viːnɪəns] n. 方便 at your convenience 在您方便之时 introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍 introduce V.介绍
Book Taxis 预订出租车 Provide Hotel Information 介绍酒店
The Procedure of Welcoming Guests
Step1 Greeting guests 问候客人 Step2 Counting luggage 清点行李 Step3 Leading guests to the front desk 引领客 人至总台 Step4 Leading guests to the rooms 引领客人至 客房 Step5 Introducing rooms and services 介绍房 间及服务
• 手提箱
• suitcase
• 手推车
• cart
• 介绍
• introduce
• 大堂服务
• concierge service
• 一流的酒店
• a first-class hotel
• 西式的餐厅
• a western-style restaurant