酒店英语Unit-3-Concierge-Service讲课教案

• The business center can send faxes send e-mails, type documents , photocopy documents and post letters for you.
Act the dialogue
• 行李
Revision
• luggage
Key sentences
• Step1 问候客人： • Shall I help you with your luggage? • =_C_a_n_ /_M_a_y__ I help you with your
baggage?
• 没关系：
• It’s my pleasure. • =_Y_o_u__a_r_e__w_e_l_c_o_m__e___.=_N__o_t _a_t_a_ll____. • =_T_h_a_t_’s__a_ll_r_i_g_h_t/_O_K.
The bellman carries luggage, provides hotel information and leads the guest to the room.
Dialogue 1
• What does the bellman do after greeting the guest?
Book Taxis 预订出租车 Provide Hotel Information 介绍酒店
The Procedure of Welcoming Guests
Step1 Greeting guests 问候客人 Step2 Counting luggage 清点行李 Step3 Leading guests to the front desk 引领客 人至总台 Step4 Leading guests to the rooms 引领客人至 客房 Step5 Introducing rooms and services 介绍房 间及服务
luggage [‘lʌgɪdʒ] n. 行李
suitcase [‘suːtkeɪs] n.手提箱
handbag n.手提包
café [‘kæfeɪ] n.咖啡馆
cart [kɑːt] n.手推车
luggage cart 行李车
first-class 一流的
western-style 西式的
bar [bɑː] n.酒吧
Unit 3 Concierge Service 大堂服务
（礼宾服务）
concierge [‘kɒnsɪeəʒ] n.礼宾部，看门人
Unit 3 Concierge Service 大堂服务（礼宾服务）
金钥匙服务
Book Tickets 订票服务
Show Rooms 介绍房间
Carry Luggage 帮客人拿行李
• 手提箱
• suitcase
• 手推车
• cart
• 介绍
• introduce
• 大堂服务
• concierge service
• 一流的酒店
• a first-class hotel
• 西式的餐厅
• a western-style restaurant
ቤተ መጻሕፍቲ ባይዱ
luggage [‘lʌgɪdʒ] n. 行李
trolley case ['trɒlɪ 'keɪs] n.拉杆箱
handbag n.手提包
suitcase [‘suːtkeɪs] n.手提箱
cart [kɑːt] n.手推车 luggage cart 行李车
café
[‘kæfeɪ] n.咖啡馆
first-class 一流的 western-style 西式的 bar [bɑː] n.酒吧 convenience [kən‘viːnɪəns] n. 方便 at your convenience 在您方便之时 introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍 introduce V.介绍
convenience [kən‘viːnɪəns] n. 方便
at your convenience 在您方便之时
introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍
introduce V.介绍
What kind of service does the bellman offer to the guest?
wait for you.
• Step4引领客人至客房 • Let me show you up to your room. • Follow me, please. • This way, please. • Here is your room.
Step5介绍房间及服务 Our hotel is a first-class hotel (5-star hotel)and chosen as the favorite place to … There are three Chinese restaurants, two western-style restaurants, a bar and a 24-hour café. There is a coffee shop on the third floor. They are ready to serve you at your convenience.
• Step2 清点行李 • One suitcase and one handbag, are
these all yours? • Are these all your baggage? • Step3引领客人去总台 • This way, please, sir. • Follow me, please. • Please check-in at the front desk and I’ll
The bellman counts the luggage.
• What kinds of people often choose the City Wall Hotel as the favorite place to stay?
VIPs, official guests and businessmen from many countries.