流程梳理思路(1)
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bottom 10.Use worksteps only when necessary to show a greater level of detail
流程梳理思路(1)
Guidelines – You know you’re in trouble when…
1. There are too many process variations 2. Thru-time is too long 3. Service level (e.g. percentage of cases on time) is too low or
流程梳理思路(1)
What is a Task?
• A Task is a breakdown of a process that produces a measurable result within the process.
• A task consists of one specific definable piece of work • A task is defined using <Verb>+<Noun>
流程梳理思路(1)
What is a Workstep?
• A Workstep is a number of tasks that are linked together by a specific measurable result within the process. These are put together to render the process flow easier to read.
current state metrics and define staggered targets for improvement. 8. Have a minimum of 4 and maximum of 20 tasks per Process 9. Be visible at one glance from left to right & ideally from top to
• Not all tasks in the process flow need to be broken down into a Workstep
• A Workstep is defined using <Verb>+<Noun>
流程梳理思路(1)
Guidelines for Leading Practice Process Design
Planning
Finance
Order management
Purchasing
Shipping & Transportation
流程梳理思路(1)
Overall Business Process Model
Each Process can be decomposed into parts to help better manage complexity
流程梳理思路(1)Biblioteka Baidu
BPM Hierarchy Terminology
The Business Process Management Initiative, an international and multi-
industry task force aimed at creating standard universal BPM terminology
Planning MPS
Product Costing
Profitability Analysis
Sales Order
MRP run
Planned Order
Order Execution
Delivery
Billing
Customer Payment
Purchase Requisition
Goods Issue
– A Process is a segment of the process group covering a single business area
• A Process is defined using <Verb>+<Noun> • Typically a process consists of a minimum of 3 tasks. • A process model consists of:
– An input task which serves as a trigger – A transformation, which is a number of tasks that need to be carried out – A set of sequences and conditions that determine the process flow – An output task which marks the end of the process
流程梳理思路(1)
Parallelism improves process design
• Improving a process – introduce as much parallelism as possible • More parallelism leads to improved performance – reduction of waiting
• A Process Group consists of:
– One or many processes which relate to the same area of business – A Process Group is defined using <Verb>+<Plural Noun>
times and better use of capacity (resources) • Increased parallelism often needs additional support from the
information technology infrastructure to ensure proper data sharing.
1. Begin with leading practices. Diversions from leading practices must be closely examined and have a justifiable business reason.
2. KIS – Simplify, Simplify, Simplify 3. Standardize service levels and processes. Justify exceptions! 4. Challenge every manual task. Seek ways to eliminate, automate, or
and graphics, has produced the Business Process Modeling Notation
(BPMN).
•Process Group: a representation of time-related actions
1
and dependencies that transfer a set of inputs into a set of
too high 4. Utilization rate of resources is too low or too high 5. Decision Making causes bottlenecks
流程梳理思路(1)
Balancing among competing objectives
• It is important to understand that improving a process is always a trade off among:
+
(used to render the flow-chart more
“readable”)
3
•Task: a breakdown of a process that produces
a measurable result
流程梳理思路(1)
What is a Process Group?
• A Process Group is a collection of related processes.
流程梳理思路(1)
What is a Process?
• A Process is a collection of tasks designed to meet a specific objective. A business process is thus a specific ordering of tasks across time and place, with a beginning, an end, and clearly defined inputs and outputs.
Purchasing
Procure Materials and Services
• Purchasing Strategy • Develop & Maintain Policies • Supplier Certification • Manage Contracts • Manage RFQ • Maintain Purchase Requisitions • Purchase Materials and Services • Monitor & Manage Contracts • Manage Consignment Stock • Receive Materials & Services • Performing incoming QA • Process Accounts Payable
related business outputs
2
•Process: a segment of the process group covering
a specific business output
•Workstep: a sub-grouping of tasks aimed
4
at producing a common measurable result
Goods Receipt
Goods Issue
Raw Finished
Goods Receipt
Purchase Order
Invoice Receipt
Vendor Payment
流程梳理思路(1)
Overall Business Process Model
This model highlights several different Processes performed in the course of every day business
optimize. 5. Analyze exceptions and exception processing. Seek ways to
eliminate exceptions at the source. 6. Have a clear start event and clear end event 7. Have measurable objectives and set realistic goals. Understand
– Typically they would be aligned to a particular business owner – A Process Group is a representation of time-related actions and
dependencies that – transfer a set of inputs into a set of related business outputs
流程梳理思路(1)
2020/11/25
流程梳理思路(1)
Overall Business Process Model
At a high level, the overall business of a company can be represented by a single flowchart of major activities
流程梳理思路(1)
Guidelines – You know you’re in trouble when…
1. There are too many process variations 2. Thru-time is too long 3. Service level (e.g. percentage of cases on time) is too low or
流程梳理思路(1)
What is a Task?
• A Task is a breakdown of a process that produces a measurable result within the process.
• A task consists of one specific definable piece of work • A task is defined using <Verb>+<Noun>
流程梳理思路(1)
What is a Workstep?
• A Workstep is a number of tasks that are linked together by a specific measurable result within the process. These are put together to render the process flow easier to read.
current state metrics and define staggered targets for improvement. 8. Have a minimum of 4 and maximum of 20 tasks per Process 9. Be visible at one glance from left to right & ideally from top to
• Not all tasks in the process flow need to be broken down into a Workstep
• A Workstep is defined using <Verb>+<Noun>
流程梳理思路(1)
Guidelines for Leading Practice Process Design
Planning
Finance
Order management
Purchasing
Shipping & Transportation
流程梳理思路(1)
Overall Business Process Model
Each Process can be decomposed into parts to help better manage complexity
流程梳理思路(1)Biblioteka Baidu
BPM Hierarchy Terminology
The Business Process Management Initiative, an international and multi-
industry task force aimed at creating standard universal BPM terminology
Planning MPS
Product Costing
Profitability Analysis
Sales Order
MRP run
Planned Order
Order Execution
Delivery
Billing
Customer Payment
Purchase Requisition
Goods Issue
– A Process is a segment of the process group covering a single business area
• A Process is defined using <Verb>+<Noun> • Typically a process consists of a minimum of 3 tasks. • A process model consists of:
– An input task which serves as a trigger – A transformation, which is a number of tasks that need to be carried out – A set of sequences and conditions that determine the process flow – An output task which marks the end of the process
流程梳理思路(1)
Parallelism improves process design
• Improving a process – introduce as much parallelism as possible • More parallelism leads to improved performance – reduction of waiting
• A Process Group consists of:
– One or many processes which relate to the same area of business – A Process Group is defined using <Verb>+<Plural Noun>
times and better use of capacity (resources) • Increased parallelism often needs additional support from the
information technology infrastructure to ensure proper data sharing.
1. Begin with leading practices. Diversions from leading practices must be closely examined and have a justifiable business reason.
2. KIS – Simplify, Simplify, Simplify 3. Standardize service levels and processes. Justify exceptions! 4. Challenge every manual task. Seek ways to eliminate, automate, or
and graphics, has produced the Business Process Modeling Notation
(BPMN).
•Process Group: a representation of time-related actions
1
and dependencies that transfer a set of inputs into a set of
too high 4. Utilization rate of resources is too low or too high 5. Decision Making causes bottlenecks
流程梳理思路(1)
Balancing among competing objectives
• It is important to understand that improving a process is always a trade off among:
+
(used to render the flow-chart more
“readable”)
3
•Task: a breakdown of a process that produces
a measurable result
流程梳理思路(1)
What is a Process Group?
• A Process Group is a collection of related processes.
流程梳理思路(1)
What is a Process?
• A Process is a collection of tasks designed to meet a specific objective. A business process is thus a specific ordering of tasks across time and place, with a beginning, an end, and clearly defined inputs and outputs.
Purchasing
Procure Materials and Services
• Purchasing Strategy • Develop & Maintain Policies • Supplier Certification • Manage Contracts • Manage RFQ • Maintain Purchase Requisitions • Purchase Materials and Services • Monitor & Manage Contracts • Manage Consignment Stock • Receive Materials & Services • Performing incoming QA • Process Accounts Payable
related business outputs
2
•Process: a segment of the process group covering
a specific business output
•Workstep: a sub-grouping of tasks aimed
4
at producing a common measurable result
Goods Receipt
Goods Issue
Raw Finished
Goods Receipt
Purchase Order
Invoice Receipt
Vendor Payment
流程梳理思路(1)
Overall Business Process Model
This model highlights several different Processes performed in the course of every day business
optimize. 5. Analyze exceptions and exception processing. Seek ways to
eliminate exceptions at the source. 6. Have a clear start event and clear end event 7. Have measurable objectives and set realistic goals. Understand
– Typically they would be aligned to a particular business owner – A Process Group is a representation of time-related actions and
dependencies that – transfer a set of inputs into a set of related business outputs
流程梳理思路(1)
2020/11/25
流程梳理思路(1)
Overall Business Process Model
At a high level, the overall business of a company can be represented by a single flowchart of major activities