8DProblem Solving Process

• Report the results of your problem-solving efforts for documentation & future reference
• Continue to improve your organization by applying these methods, project by project to each concern on priority list
8-D Problem Solving Process -STEP 1 Team Formation
Step 1 - Initiate Project Team
Objective
To establish a team of group of people with product & process knowledge, skill in the appropriate technical disciplines and allocated time and authority to take needed action to solve the problem
8-D Problem Solving Process
Course Outline
1. Apply 8 step systematic process in identifying, correction and resolving complex problem
2. Choose the appropriate analytical and systematic team through the 8 steps
Strategies
• Learn the systematic steps for effective team-oriented problem solving
• Use the approach as framework for applying statistical & qualitative methods to your organization’s priority concern
6. Management’s Impatience - all levels of management demand to know exactly when a problem will
be solved.
7. Mis-identified Root Cause - a potential cause is cause identified as a root cause, concluding the
8-D Problem Solving Process
Provide a structure
Common approach Team work Fact based
Quality method Documentation
- Systematic, yet flexible - Superior usual methods - Efficient interdepartmental communication - Widespread familiarity - Effective management evaluation & control - More skills & creativity - Buy-in eases implementation - Good data is indisputable - Eliminates personal biases - Tied Demming philosophy - Powerful & commonly available statistical
8-D Problem Solving Process -STEP 1 Team Formation
Step 1 - Team Composition
Members
Good team member are persons who are : willing to contribute capable of diagnosing problem trainable in the use of improvement methods team players, rather than go-it-alone
Overview Step 1 : Team Formation Step 2 : Describe the Issue Step 3 : Containment Plan Step 4 : Root Cause Analysis Step 5 : Corrective Action Plan Step 6 : Preventive Action Step 7 : Verification Step 8 : Congratulations
4. No Logical Process - a disciplined system to prioritize, analyze & review problem was not
available
8-D Problem Solving Process Inhibitors
5. Lack of Technical Skills - statistics & problem-solving methods were not know by team members
8-D Problem Solving Process ---Applying Steps
Predicated on team approach Use for a cause unknown situation where you are concern Must be driven top-down to provide adequate resources Management by fact and data Require action planning and documentation for each step Focus on effectively using the process not on writing the report No preconceptions!!!
8-D Problem Solving Process—Overview
Structured Team Problem Solving
Objective
--To use efficient, data-based approach for problem solving & corrective action
tools - STEPS provides framework for application of - methods- Standard format for reporting all - action - Later reference provides insight to problem - solution
2. The problem solving process is composed of 8 systematysis and problem definition techniques are featured. It emphasizes on utilization of cross function teams and provides appropriate composition of those teams
Management shall identify the expected time commitment from team member and make arrangement for peoples time availability
Team member must reach consensus on a mission statement & goals, and document it in writing
3. The business impact the achievement of six sigma quality
and ultimately total customer satisfaction by utilizing a problem solving process to find root causes and achieve permanent solutions
3. Practice using the 8 steps reporting system including preparation of a concern analysis report
4. Working as a team
8-D Problem Solving Process
TABLE OF CONTENTS
8-D Problem Solving Process -STEP 1 Team Formation
Step 1 - Action & Issue
Management must determine if the initial statement of concern is worth further problem solving investigation
8DProblem Solving Process
8-D Problem Solving Process
8-D Problem Solving Process
Objectives
1. Provides participants with hand-on experience using a systematic process for resolving complex cause unknown situations