剑桥商务英语课件Business Travel
Business travel 商务旅行.ppt
▪ 4 But on long trip, you really need to be able to stretch out, lie back and get some
▪ proper sleep. 在长途旅行中，你真的需要 伸展一下身子，躺下来，好好睡上一觉。
▪ 5 It’s also a good place for networking, and I’ve often got into conversation with
speaker is talking about.
Listening
A business class selection B comfortable seating C free newspapers and magazines Din-flight entertainment E in-flight food and drink
weariness from flying long-haul 飞机上可躺的座椅可免去你远程飞行的疲倦 you can stretch out,lie back and get some
proper sleep 你可以伸展一下身子，躺下来，好好睡一觉
Useful words and expressions for speaking
▪ Discussion: Students discuss which airlines they have flown with and their feelings about the services offered.
Unit Overview
▪ Case study ▪ Students read an article and note the
▪ lounge [laundʒ] n. 休息室；候机大厅 ▪ exclusive[ik'sklu:siv] adj. 排外的；独有的；专一的 ▪ scheduled flight定期航班 ▪ Network 沟通、与其他人非正式的交往 ▪ contact（可数名词）有势力的熟人 ▪ low-cost airlines 低成本航空公司、低费用航空公司 ▪ mainstream [‘meinstri:m] n. 主流 ▪ mainstream airlines大型航空公司 ▪ no-frills [nəu'frilz] adj. 只提供最起码必需品的、经
商务英语课程课件Unit4BusinessTravel
商务旅行中的租车服务
1
租车前准备
了解租车条件，包括驾照、保险、费用等。选择合适的车型，尽量预订提前。了 解当地交通规则，特别是左右行驶方向、速度限制等。
2
使用注意事项
注意安全，遵守交通规则。不要超速、酒后驾车等。还车时按时归还，清洁车内 垃圾，检查车辆有无损坏。
3
处理问题
如遇到事故、故障等问题，及时联系租车公司处理。
赠送合适的商务礼品，表达自 己的尊重和谢意。
商务旅行中的酒店预订与安排选择酒店根据出差地点、预算和个人喜好 选择合适的酒店。可以通过在线 预订，或找当地的旅行社预订。
安排行程
合理安排行程，安排好行程和会 议时间，避免重复安排。
享用服务
到达酒店后，注意安全问题，如 遗失物品、交通指引、紧急联系 方式等。在享受酒店服务的同时， 注意控制费用。
商务旅行的影响
商务旅行可以促进企业之间 的贸易合作，提高员工的技 能和经验，推动国际交流和 文化交流。
商务旅行中的文化差异
1
文化差异的表现
不同国家和地区的文化有很大的差异，包括饮食习惯、礼仪规范、商务礼品、时 间观念等。
2
文化差异带来的影响
如果不理解文化差异，可能会造成交流上的障碍，导致不必要的冲突和误解。
商务旅行中的应急处理
意外事故
如遇车祸、医疗问题等情况， 及时寻求并咨询当地的领事馆 或旅行社等，做好应急保障措 施。
遗失物品
如遗失护照、钱包、手机等物 品，要及时报警，并咨询当地 领事馆，重新办理相关手续。
其他问题
如有其他突发问题，应冷静应 对，及时采取有效措施解决问 题。
3
应对文化差异
需要了解目的地国家或地区的文化背景，遵守当地的习惯与规矩，尊重对方的文 化背景和信仰，提高跨文化交际能力。
BEC-商务英语-Business-Travel培训讲学
Complete the email from a travel agent to business clients using the information below. Write 60-80 words. Give the email to your partner.
* Flights to Paris next week will be diverted to Lyons because of an air
2) Business preparations for international travel * Language differences * Seasonal weather conditions in the countries to be visited * Health care (e.g. what to eat, special medical problems and prescription drugs) * Electrical current (e.g. a transformer or plug adapter) * Money (e.g. exchanging currency and using credit cards or travelers’ checks) * Transportation, accommodation and communication * Cultural differences * Tipping
剑桥商务英语Unit Business Travel
作者： 阮绩智
责任编辑：张琛 出版日期：2011年12月 IDPN: 308-2011-58 课件章数：12
4
Learning Objectives
Make preparations for business travel; Make flight and hotel reservations; Deal with different situations while traveling; Make an itinerary. Nhomakorabea4
WHAT TO PREPARE BEFORE A BUSINESS TRIP
BAGGAGE:
All baggage, including carry-on baggage, should be tagged properly with your full name, address and phone number. You may choose to lock each piece of luggage. Remember to put your keys in a safe place (other than in your suitcase extra key can be given to your traveling partner or kept separate from the other key ). Just in case your luggage is misplaced or lost, I advise you to include basic toiletries (make-up, tooth paste & brush etc.), bathing suit, underwear & night attire in your carry-on luggage.
BEC_商务英语_Business_Travel
H. scheduled flights
Байду номын сангаас
4. Low-cost airlines: reading (Ex. 4)
Work in groups. Look at this list of airline services. Agree on the three most important services for the business traveller.
* air-miles awards for frequent flyers * valet service airport parking * double baggage allowance * priority status at check-in * exclusive business lounges * advanced seat selection * wider, fully reclining seats * in-seat phone/fax facilities * in-flight catering/free drinks
* Flights to Paris next week will be diverted to Lyons because of an air
traffic control dispute.
event & reason
* You do not know how long the dispute will last. problem caused
* Offer a refund or a booking for a later date.
solution
To: All the clients Cc: Subject: Changes to flight details
剑桥商务英语中级第二版 8b business travel
Unit 8b Business travel
deal n. a reduction in the price of a product, usually for a short period of time only
valet service airport parking saves you a lot of time and trouble 机场代客停车服务为你节省了时间，省去了许多麻烦
Unit 8b Business travel
no extra charge for extra cabin baggage 无需为额外的随身携带行李付费
Unit 8b Business travel
Para 5: Debonair’s new business class
Refundable adj. 可退还的
e.g. Goods purchased in this store is refundable within seven day . 在本店购买的商品七天内可以退换
Unit 8b Business travel
Para 6：Reactions of other low-cost airlines
standing
Unit 8b Business travel
Concession n. price reduction for certain categories of people （对某类人）减价
satisfy your seat preference满足你对座位的偏爱
reclining seats on board helps to eliminate your weariness from flying long-haul 飞机上可躺的座椅可免去你远程飞行的疲倦
剑桥商务英语BEC 第七单元 学生用PPt
Part 2 Writing Booking enquires
1 Words 2 Sentences 3 Type of hotels
Words
prompt adj.敏捷的，迅速的. n.提示，付款期限 suitcase n.手提箱，衣箱 luggage n.行李；皮箱 technician n.技师，技术员；技术纯熟的人 confirmation n.确认，证实；证明，批准
Part 3 Exam practice
Exam Success Leave enough time to check: Your writing for spelling,grammar and punctution mistakes. That you have included all the relevant information. The number of words.
Words
Obtain Exception Circumstance Refund vi.获得，流行 vt.获得 n.例外，异议 n.情况，情形，环境 vi.&vt.退还，偿还，归还 n.退款，偿还，退还额
Sentences
1 When I arrived at the airport,the person at the check-in-desk wanted to see the credit card that I used to purchase the ticket.
Sentences
1 I called the airline to ask if my flight was on the time,and the man said that there might be a dely besause of the snow. 2 The last time Itravelled，it was the ari traffic controllers. 3 She said they were going to close the airport ,and she did not know for how long .
商务英语听说PPT unit 1 Business Travel
Unit 1 Business TravelUnit GoalsStarting-upMatch the following airline logos with their relevant names.（图片来源：以上图片均来自百度图片）A. Korean AirB. Air ChinaC. United AirlinesD. Lufthansa German AirlinesE. KLM Royal Dutch AirlinesF. Cathay PacificG. Japan Airlines H. British AirwaysJ. China Eastern Airlines I. Delta Air LinesInitial ListeningBefore listening, please learn the following trade terms by heart.Trade TermsNow, please complete the following tasks.T T a a s s k k 11You will hear the names of ten famous ports of the world. Repeat for the first time you hear. Then listen again and write your answers down. 1._________________ 2.________________ 3._________________ 4.________________ 5._________________ 6.________________ 7._________________ 8.________________ 9._________________ 10.________________T T a a s s k k22You will hear five sentences. When you hear the first time, repeat the sentences and pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time.1._________________2.3.4.5.T T a a s s k k33You will hear 5 short conversations. At the end of each conversation, one question will be asked. Both the dialogue and question will be spoken only once. Mark the best answer for each question.1. A. TianjinB. GuangzhouC. ShenzhenD. Shanghai2. A. He is willing to meet her on Friday morning.B. He can’t meet her on Friday morn ing because he has to buy some books.C. He doesn’t want to meet her at all.D. He can’t meet her on Friday morning because he has other appointments.3. A. 10:45B. 9:15C. 10:30D. 10:154. A. At ten o’clockB. At eleven o’clockC. At two o’clockD. At nine o’clock5. A. Manager and secretaryB. Receptionist and visitorC. Hotel staff and guestD. Shop assistant and customerOral DiscussionBefore discussion, you are given the following advices. Professional Advices1. Before and during a business trip, you need to do the following:Know your company’s financial regulations and reimbursement procedures on the business trip in advance.Prepare the appropriate number of dollars and local currency in advance.Follow the weight allowance of the registered luggage and hand luggage.Place a certain amount of personal accident insurance.Carry your commonly used drugs or emergency medicine.Take the passport with you all the time.Take good care of your valuables and belongings.Purchase bottled drinking water when necessary.Make certain which hotel services belong to additional consumptionexpenditure.2. When making a room reservation, the guest needs to offer thefollowing information:The date of arrival and departureThe number of guestsThe room type and the number of roomsThe name of the guest or name of the groupThe guest’s telephone numberThe contact name and his telephone numberNow, please complete the following tasks.T T a a s s k k11Work in pairs. Discuss, as a receptionist of an airline, what details are confirmed from your customer in a ticket reservation?T T a a s s k k22Work in pairs. Discuss, as a receptionist of a hotel, what details are confirmed from your customer in a room reservation?T T a a s s k k33Discuss the following topic.If you are going abroad on business, from which aspects should you make adequate preparations in advance?Intensive Listening1.Listen to the dialogue and decide whether the following statementsare true or false.1.Mr. Smith will set off on May 5th. ( )2.There is a flight leaving Los Angeles International Airport at 9:30 in themorning, arriving at Guangzhou at 15:00 local time. ( )3.Mr. Smith wants to fly first class. ( )4.Mr. Smith’s full name is John Smith. ( )5.Mr. Smith prefers to choose a flight which takes off before 11:00. ( ) 2.Listen to the dialogue and complete sentences according to thecontents in the dialogue.1. I’m afraid that flight is . I’ll just check to see if there h ave beenany .2. There is a flight leaving 12:30, arriving at 18:00 local time.3. Could you check other fights leaving Los Angeles for Guangzhou ?4. How do you want to fly, or ?5. Please arrive at the airport before departure time to check in. 3.Make a memo about the reservation mentioned in the dialogue.Passenger’s Name: ___________________Departure Time: _____________________Arrival Time: _______________________Departure Place: _____________________Arrival Place: _______________________Flight Number: ______________________D D i i a a l l o o g g u u e e22..Choose the best answer to each of the following questions.1.What type of room would Mr. Smith like?A. a double room overlooking the parkB. a single room overlooking the parkC. a single room overlooking the street2.What’s the room rate per night?A.119 US dollarsB.190 US dollarsC.199 US dollars3.How many days will Mr. Smith stay at Grand Hyatt Guangzhou?A.9 daysB.7daysC.6days4.What services are offered by a single room of Grand Hyatt Guangzhou ?A.breakfast, IDD telephone and a computer with internet accessB.breakfast, color television and refrigeratorC.supper, IDD telephone and Wireless Fidelity5.What’s the telephone number of Mr. Smith?A.00-1-230-8433838B.00-1-213-8438893C.00-1-213-8433839Oral presentationIn this part, please make oral presentations after reading the following tasks. You are given the functional sentences to help you.Functional Sentences1.I’m sorry to have kept you waiting for long, but the fli ght was delayed 40minutes.2.You must be very tired after the long trip, so it is best if we go back to yourhotel to first check in.3.You might as well have a look at the city along the way.4.We’ll show you around the city after our business.5.I really enjoyed every minute of my stay here.6.Excuse me, could I make a reservation for flight F8012 to America?7.What kinds of ticket do you want, first class or economy?8.Are there any discount tickets available?9.I want to take a direct flight.10.W hen is the next plane for America?11.M ay I know your arrival and departure dates?12.W hen will you arrive at the hotel?13.W hat type of room do you require?14.H ow long will you be staying, sir?15.W e can offer you a standard room for a total of RMB￥380, which includestwo breakfasts.16.M ay I have your name please?17.W e will send you a reservation confirmation within two days.18.I s there a reduction for children?19.Y our reservation has to be guaranteed in order to ensure that our hotel willhold a room for you.20.H ow would you like to pay for the room?T T a a s s k k11Retell the passage of Dialogue 1 with the words and useful sentences used in the dialogue.T T a a s s k k22Work in pairs. One of you plays the role of passenger and the other plays the role of receptionist. Make up a dialogue according to thefollowing situation.Mr. Smith phones the airline and hotel respectively to book a ticket and a room for his trip to China. According to Mr. Smith’s specific requirements, t he receptionists of the airline and hotel help him to book the ticket and room. Background InputHow to prepare for a business trip⏹Plan ahead. Once you have determined the dates of your business trip, it is necessary to planahead. Often, a business trip is done in a location farther than your local hub. Reserve your travel accommodations which can include air travel, hotel, and car reservations way in advance. If you are planning on attending big conferences that will surely be attended by a lot of people from different parts of the globe, ensure that you do this one month in advance so that you can still get a confirmation for the travel accommodations as well as the conference itself.⏹Set goals before you leave for your business trip. What would you like to accomplish whenyou arrive at your destination? You want to be as productive as possible for a very short amount of time. Time management is the key to making sure that you meet your goals.⏹Set up appointments. Business trips cost companies money to pay for the travelaccommodations as well as food. Make it worthwhile by hitting more than one bird with one stone. Try to schedule some appointments to meet with your clients, vendors and other key business contacts. If you have staff members that report to you in the same location, try to meet with them personally.⏹Set up tasks and deliverables before you travel. For example, if you are running a conferenceyourself, ensure that the equipment you will be using such as projection screen, projectors and microphones have been reserved together with the meeting room. Contact the local admin in the branch you are visiting or the technical support personnel to ensure that you have a spot to do your work with proper network and phone connections. If there are certain tasks to be completed before your arrival by some people who are attending your meeting, set them up weeks in advanced to allow them enough time to prepare or complete such tasks.⏹Get ready for your business trip by packing your luggage with essential items. Do not forgetto bring enough outfits to use, especially if you anticipate attending formal dinners; bring an outfit that fits the occasion. Bring your personal effects and toiletries that you can use while away from home.⏹Bring tools. Don't forget to bring your laptop, PDA, address books, journals, cell phones,flash drives, disks, or anything that you would anticipate needing for you to be able to work.Be prepared by bringing files saved in a flash drive, CD or floppy disks. This way even if your laptop gets damaged or lost, you still have your documents safe to use on other people's computers.⏹Update contacts. Business trip is also an opportunity to update your contact lists. Add newcontacts of people you meet while traveling and attending conferences. The person seated next to you on the plane may have something in common with you. Build your networking list for more future opportunities for your business and for you.。
商务英语课程ppt课件Unit4BusinessTravel
the other key ) . Just in case your luggage is misplaced or lost, I advise you to include
basic toiletries ( make- up, tooth paste & brush etc . ) , bathing suit,
learn!
Predetermine which seminars you would like to attend. Check their schedules and be there on time.
Business cards, brochures and samples of your products and services are all very important. Make sure you have enough of your marketing tools with you or ship materials well in advance of event. Just to make sure all has safely arrived, I suggest that you confirm the delivery of your products before you leave home.
Before a business travel, necessary precautions should be taken to minimize potential problems. Usually a travel agency is needed for booking /reserving flights and accommodations according to the itinerary. The traveler is supposed not only to deal with all kinds of unexpected situations during the travel, but also to meet business associates, to organize some conferences, and to do business in other cultures, so as to make the visit successful.
商务英语课程课件UNIT,商务旅行.ppt
international flights. ( ) 8) Passengers must fasten their seat belts during take-off or landing. ( ) 9) The airline needn't accept responsibility for delays due to bad weather. ( ) 10) Passengers can transfer their tickets to others without going to the
weapons, explosives, corrosives, or inflammables onto the plane. ( ) 5) Passengers can smoke during the flight. ( ) 6) Passengers mustn't use mobile telephones on flights because they will
We need to discuss some questions
about what we are going to learn in this
unit.
Sure, that’ll help us understand better about what we are
asked to do.
1. Business Travel
2. Discuss the following questions.
商务英语课程课件Unit4BusinessTravel
本课程将重点讨论商务旅行的相关内容，包括旅行规划、准备、执行和挑战 等不同方面，以及如何通过一系列商务旅行技巧和方法使得你的商务旅行更 加完美和高效。
商务旅行概述
商务旅行的定义和意义，为什么商务旅行对企业和个人是如此重要。
商务旅行规划
旅行目的
思考如何平衡商务、业务和旅行 的可持续性，避免无效浪费和降 低企业环保风险。
如何保证商务旅行者的健康和 安全，避免各种旅行健康问题 的出现。
文化差异
如何应对文化差异，避免文化 冲突和沟通障碍的产生。
语言障碍与沟通工具
如何对付语言障碍，提高跨文 化沟通的效率。
商务旅行执行
1
机场和交通导航
如何在机场和异国他乡顺利到达和离开，
与同事或客户协调
2
合理利用公共交通工具。
如何合理并高效与同事和客户协作，实
确定商务旅行的目的和计划，提高旅行的效率 和成功率。
旅行日期
选择最佳的出行日期，有效利用时间，减少不 必要的麻烦。
旅行预算
制定合理的旅行预算，合理分配各项旅行费用。
机票和住宿预订
选择适当的机票和住宿方式，提前处理各种预 订和安排。
商务旅行准备
行李打包
如何为商务旅行打包行李，准 备必要的商务用品。
健康和安全考虑
3 语言障碍
如何克服商务旅行过程中的语言障碍，提高 跨文化沟通效率。
4 旅途安全问题
注意商务旅行过程中出现的安全问题，做好 相应的防范措施。
商务旅行技巧
保持组织
如何保持商务旅行的 组织和纪律性，避免 不必要的麻烦和时间 浪费。
最大化生产力
如何在商务旅行中最 大化生产力，充分利 用时间，提高输出效 率。
BEC-商务英语-Business-TravelPPT课件
2. Changes to flight details: writing an email (Ex.2)
To: All the clients Cc: Subject: Changes to flight details
Sample Answer
To: All the clients Cc: Subject: Changes to flight details
We have just heard that there is going to be a strike by air traffic controllers in Paris next week, so all flights to Paris will be diverted to Lyons. The strike could last only a short time, but there is no guarantee of this.
Business Travel 商务旅行
I. An Introduction to Business Travel
1. What is business travel?
Travels with business purposes.
2. The purposes(目的) for business travel
Yours sincerely
III. Air Travel
1. Vocabulary
aircraft /plane
商务英语课程UnitBusinessTravel市公开课金奖市赛课一等奖课件
◆ Writing Task ◆ Follow-up Practice
第2页
We need to discuss some questions
about what we are going to learn in this
unit.
Sure, that’ll help us understand better about what we are asked to do.
Check your luggage and then relax and wait for your departure time. While you wait, a good book or magazine might help to pass the time.
第9页
PRE-CLEARANCE FORMS:
Learning Objectives
Making preparations for business travel
Making enquiries Dealing wwhile traveling Making an itinerary
第1页
Remember to put your keys in a safe place (other than in your suitcase extra key can be given to your traveling partner or kept separate from the other key ).
Predetermine which seminars you would like to attend. Check their schedules and be there on time.
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Flight problems
• How to complain about your ailine service 3. Understand Why You Are Complaining What situation What people What result 4. You need to Write down the details Filing a formal complaint
How to say times？
二、倒读法
• “先读分钟数”，再读“钟点数”。 1. 分钟数在30以内，用“分钟数+past + 钟点数” 表示。 例如： 6: 10 读作 ten past six； 9: 25 读作 twenty-five past nine。 2. 分钟数超过30，用“(60-分钟数)+ to + (钟点数 + 1)”来表示。
Parts of hotel
Front Office 前厅部—check-in/check out
Housekeeping Dept.
管家部
Food & Beverage Dept. Recreational Dept.
餐饮部 康乐部
Financial Dept.
财务部
Sales Dept. Security Dept.
SNGL=single, single room • SNGS=single room with shower
B/O : Bed Only B/B: Bed and Breakfast H/B: Half board, it is breakfast and lunch or dinner F/B: Full board. it is providing three meals/day/person
Confirmation and flexibility
• Warming-up question:
How to make your business trip manageable and productive?
Confirmation and flexibility
• Definite appointments confirmed well in advance are more productive and enjoyable than a crowded agenda.
Unit 6 Business Travel
1 Travel arrangements
2 Dealing with flight problems
CONTENTS
3 Business hotel
4 Booking enquires
6.1.1
Time arrangements
6.1.2 Confirmation and flexibility
Reported Speech
• 引述别人的话有两种方式：一是使用引号引出 人家的原话，这叫做直接引语；一是用自己的 话把人家的话转述出来，这叫做间接引语。
• 例如： John said, "I'm going to London with my father." 约翰说："我要和父亲到伦敦去。"（引号内是 直接引语） John said that he was going to London with his father. 约翰说，他要和他父亲去伦敦。（宾语从句是 间接引语）
Something that may be changed: • Transportation schedule • Unexpected invitation • Weather
Reported Speech
• Warming-up question:
What are the differences between ‘reported speech’ and ‘narrative speech’?
Business hotel
How to describe a hotel? • Well-equipped, confortable( rooms) • Efficient, friendly( service) • Elegant, centrally-located, quiet (building ,
• Wireless Internet Hotspot
• Fax, copy
• Free parking
• Morning call Laundry service
叫醒服务 洗衣服务
• Room service
送餐服务
• Current exchange
Business hotel
Abbreviations • SNGB=single(room)with Bath
Time arrangements
• Holidays • 回避节假日 • 例如穆斯林在斋月时的
工作日程安排较宽松， 这时与之谈生意万万不 可操之过急。欧洲人十 分重视节假日。每年都 会有四至五周的休假时 间，尤其是法国人常在 炎热的七八月份外出度 假旅游。
Time arrangements
• Business hours • 上下班时间各异 • 美国人的工作时间一般
Business hotel
Objectives
• Ss know the basic hotel amenities for business travel
• Ss know the relative • Expressions at a business hotel
Business hotel
location, environment) Hotel service –English words and ecpressions
Booking Enquires
3.2 4.2
Objectives
• Ss know how to make a booking • Ss know how to write booking enquiries
• Trip's goals and their relative priorities • Contact person • Appointments • Reasonable agenda • Transportation schedule
Confirmation and flexibility
• What people complain about airline service: Flight delays Ticket price In-flight meal quality Route layout Seat comfort Transit service Type of aircraft
How to say times？
一、顺读法
• 先读“钟点数”，再读“分钟数”，见数读数直接读 例如：7: 20 读作seven twenty；8: 45读作eight forty-five；11: 30读作eleven thirty。
• 如果时间是整点，就用“钟点数+o‘clock”来表示， o’clock可省略。 例如： 8:00可读作eight o'clock或eight； 10: 00可读作ten o'clock 或ten。
6.1.3
Reported speech
Objectives
• Ss can arrange and confirm a business trip • Ss can use the reported speech
Time arrangements
• Warming-up question:
How to choose the appropriate time for your business travel?
How to say times？
例如： 6: 35 读作 twenty-five to seven(差二十五分钟到七 点)； 10: 50读作ten to eleven(差十分钟到十一点)。 • 当分钟数涉及到“15分钟”时，用a quarter(一刻钟) 来表示。 例如： 10: 15读作 a quarter past ten ； 9: 45 读作a quarter to ten(一般不读 fifteen to ten )
• Meanwhile, the schedule should be flexible enough to allow for both unexpected problems and unexpected opportunities.
Confirmation and flexibility
Something you have to confirm in advance:
• Guess which one is complained most?
Flight problems • Expressions at airport
Flight problems
• How to complain about your airline service 1. Know the rules Ticket is a contract 2. Dealing with a Problem Immediately Identify a problem ---- bring it to the airline's attention --- resolve it.
Time arrangements
• Work days
• 每周工作日不同。多数国 家的工作日是周一至周五 或周一至周六。
• 但由于宗教原因。以色列 的工作日是周日至周五， 因为星期六是犹太教的安 息日，这一天是全国法定 休息日；