旅游英语选读自考题-4_真题-无答案

旅游英语选读自考题-4

(总分100,考试时间90分钟)

Ⅰ.Multiple choice

Directions: Beneath each of the following sentences, there are four choices marked A, B, C and D. Choose the one that **pletes the sentence.

1. Maintenance and provision of hotel services are the responsibilities of the ______ department in

a hotel.

A. food and beverage

B. sales

C. personnel

D. engineering

2. The experience of riding aboard the Orient Express was reintroduced in ______ after a complete restoration of the train had **pleted.

A. 1995

B. 1983

C. 1970

D. 1990

3. Most travel principals sell their products to consumers through the medium of ______, which have been in existence for more than a hundred years.

A. potential travellers

B. travel agents

C. businessmen

D. salesmen

4. Package tour brochures can be described as falling into the following three categories EXCEPT ______。

A. card brochures

B. shell folders

C. umbrella brochures

D. regular tour brochures

5. ______ came into service in the early 1980s.

A. The Comet

B. The Boeing 747

C. The Boeing 757

D. The Boeing 767

6. The services provided by airlines can be divided into the following three distinct categories

EXCEPT ______.

A. scheduled services

B. charter services

C. additional free miles services

D. air taxi services

7. The travel agent's role is dissimilar to that of most other retailers in that ______.

A. agents do not purchase a product for resale to their customers

B. agents purchase a product for resale to their customers

C. agents carry "stock" of travel products

D. agents will display more brand loyalty towards a particular product

8. Water transport today plays two main roles in travel and tourism: ______.

A. training and ferrying

B. ferrying and mending

C. cruising and training

D. ferrying and cruising

9. Railways and coach operators had established ______, from which they could dispense tickets direct to the public.

A. sales outlets

B. city offices

C. city centre terminals

D. ticketing service

10. The personnel director's only responsibility is ______.

A. to take care of the guests

B. to handle all **plaints

C. to repair and maintain hotel services

D. to staff the hotel

11. In the early 1900s, ______ started the first chain operation in the United States.

A. Kemmons Wilson

B. Ellsworth Statler

C. Conrad Hilton

D. Thomas Cook

12. Owing to the **petitive nature of the retail travel business, two factors become para mount if the agency is to succeed: ______.

A. good management and CRS

B. good service and CRS

C. good management and service

D. the local share of the market and specialisation

13. The general manager is sometimes, particularly in the larger hotels, called the ______.

A. executive innkeeper

B. managing director

C. chief engineer

D. director of sales