商务英语谈判ppt课件

12
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Business Card Exchange
-When?
Beginning or the end of a meeting
-Handing to others -Accepting cards
Study, Comments, Clarify, treat with respect
13
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Down to business
Warm and Enthusiastic glad to meet someone
6
.
Desirable Hand shaking
Shake hands properly
a. Stand about 1.2 meters away from you’re the other person b. Extend your right hand c. Keep the thumb up and four fingers straightly extended
15
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(将军）
10
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Introduction-Self Introduction
Shorter, Clearer, More powerful
Example: This is XX from Intel ASAP Sales and marketing. I am covering the direct business (直营) of IBM in Asia area. It is nice to meet you.
4
.
Greetings- Non verbal
Hand shaking Bowing Kissing
5
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Greetings- Hand Shaking
Desirable Hand Shaking
Firm and Strong representative of a person making decision
A. Greetings
How do you do? Good Morning How are you? How are you doing? How is everything? How is life you do? Good Morning Quite well, and you? The usual, how about you? So-so and what about you? Not to bad.
together d. Touch palms before wrapping the fingers around the other’s
hand e. Shake no more than three times f. Shake from your elbow not your shoulder g. While shaking, lean forward a bit h. Looking into each other’s eyes with a smile on your face
-Name, -Title, -Job Coverage
11
.
Introduction-Co workers
Give more information in details
This is xx, the manager of our company. He has been loyally severing the company for more than 20 years and made great contribution to its success.
Younger
elder
Gentlemen
ladies
Guest
host
Junior
senior
My country
another country
My company
another company
Fellow executives
customers
9
.
Introduction
Tiles Mr. Miss. Ms Doctor, President, Judge, Sister (religious) President Premier Mayor Governor General
商务礼仪-Face to Face Meeting
Xu Xin
1
.
Outline
Greetings Introduction Business Cards Down to business Bye Bye
2
.
Greeting
Verbal
Non-verbal
3
.
Greetings-Verbal
14
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Bye
Goodbye. See you. See you later. I’d like to say goodbye to everyone. I am afraid I must be going now. Hope to see
you again. Lucky, keep in touch. I will miss you. It was nice meeting you (Nice to meet you).
7
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Tips
Who offer first? Ladies, higher rank Watch out Cold hand, clean hand, hands full What if? no response? Draw back and smile
8
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Introduction
Making proper Introduction