服务指南(英文)

Welcome to LVGEM Hotel
Dear Guests:
Welcome to XXX Hotel!
Our facilities have been designed for comfort and convenience amidst a cozy, friendly and healthy atmosphere of home away from home. We are very pleased with you and trust that you will take XXXX Hotel as your second home in Shenzhen.
This directory has been designed to provide you with a quick reference of our facilities. If there is any suggestion or anything we can be assistance, please do not hesitate to contact our assistant manager at extension “2”.
Wish you a most pleasant stay with us and look forward to your coming next time!
Hotel
was founded in 1995,consisting mainly of real estate development is the internationalization of the Habitat industry groups, including the field of real estate development business, asset management, high-tech security systems production, social medical of the four major industries, integrated resource advantages, to achieve the overall coordination of development.
complete investment is about 30 billion Yuan and the total development construction area is 5 million square meters. LVGEM group’s products including city boutique apartments, CBD Urban Complex, pure mountain and ocean luxury villas, international commercial shopping center, A grade landmark international business buildings, star-rated hotels and so on..It’s successful to be the top ten in hundred companies of South China Real Estate.
Group has innovative and enterprising attitudes, with community partners. “We upgrade urban living" as a corporate mission, in accordance with the "Focus in Shenzhen, base on the Pearl River Delta region, promote to the country" as the overall strategic planning, and "to be the most trusted
China International Habitat’s Industry Group" as our vision to forge ahead.
For detailed information, please visit the website:
Hotel Facilities & Service
Concierge Counter Ext: 2 Location: 1st Floor
Service time: 24 hours
Baggage Service
Please contact the Concierge in the lobby for baggage packing, delivery or storage.
City Guide
For information about shopping, sightseeing, business, entertainment and transportation, please contact the Concierge.
Hong Kong International Airport Shuttle Bus
We offer safe, quick and convenient shuttle bus service directly to Hong Kong International airport. Please contact the Concierge prior to the flight.
Mail Service
Our Concierge will be pleased to sell you stamps and mail letters or post cards for you.
Sightseeing
Our Concierge will be pleased to provide and arrange the sightseeing to you inside or outside Shenzhen
Ticket Service
For all reservations and reconfirmations about airline, ship or train, please contact Concierge.
Transportation and Transfers
The concierge will make all necessary arrangements for transportation requirements during your stay.
Umbrella Rental Service
The hotel provides umbrellas for the guests, please contact the Concierge if you need.
“Les clefs D’ or”
Clefs D' or members who are able to continue with our mission: to be of service to our profession and the hotel.
Front Desk Ext: 3 Location: 1st Floor
Service time: 24 hours
Check-out Time
Check-out time is at 12:00 noon. And additional 50% of the daily room rate will be charged after 12:00.For check-out after 6:00pm, a full-day room rental will be charged. Please contact the Front Desk if you want to extend your stay.
Safe Deposit Box
Safe deposit boxes are available free of charge for in-house guests.
Credit Cards
We accept the major international/domestic credit cards
Extra Beds
Please contact the Front Desk, RMB150 for extra bed service.
Electronic Key Card
Please take care of your key card. When you leave the room, bring along your room key card and make sure the door is locked. Please return your key card to cashier while checking out.
Foreign Currency Exchange
Please contact cashier for foreign currency exchange service.
Assistant Manager Ext: 2 Location: 1st Floor
Service time: 24 hours
Emergencies
The assistant manger is available 24 hours to handle any emergency.
Visitors
For your security, visitors should leave the guest’s room before 11:00pm.
Operator Ext: 0
Our friendly staff with sweet voice will assist you in contacting rooms and offices inside the hotel, as well as finding telephone numbers outside the hotel.
IDD/DDD Service
For both international and domestic direct dialing calls, please refer to the telephone directory, if you need any assistance, please contact the operator directly.
Domestic City Code
For the domestic city code, please contact the operator.
Voice Mail Messages
The light signal on the telephone indicates a message for you. Please contact the operator for assistance.
Wake Up Calls
Please call the operator day or night to schedule a wake-up call. All wake-up calls are computerized.
Private Service
If you do not want to be disturbed by the others, please hand the DND card outside the door or press the DND button to let the operator know all calls should need your permission.
Business Center Ext: 6688 Location: 3rd Floor
Open Hours:08:00---23:30
With the most advanced and modern high-tech equipments and excellent services，our business center offers several secretarial services：copy、print、facsimile、scan、internet、word processing、bind documents/books/albums and translation.
Price List of Business Center:（增加价格表）
Housekeeping Ext: 5
Adapter
The voltage in the room is 110/220V 50Hz. Adapters are available from the Housekeeping Department.
Air Conditioning
Every room is equipped with air conditioning. You can regulate your room’s temperature using the thermostatic control switch in the room. Please contact Housekeeping if you require assistance.
Babysitting
Housekeeping will be pleased to make arrangements for you. To avoid disappointment, please let
us know at least four hours in advance. This service carries a charge of RMB50.00 per hour.
Laundry Service
A laundry bag is available in your room. Same day service is offered if the articles are received before 12:00am. For express laundry service, please contact Housekeeping.
TV Programs
The hotel has multi-language satellite TV programs that are complimentary for in-house guests. Please refer to the TV guide for daily program. If you need assistance, please call the Housekeeping Department.
Lost and Found
Please contact Housekeeping to report your lost item.
Mini Bar
Each guest room is equipped with a mini bar for your convenience. Replenished daily, the items you consume will be charged to your account and settled upon check out. If you have any additional needs, please contact the Housekeeping Department.
Shoeshine Service
We offer a free shoeshine service. Please leave your shoes in the basket, which is inside the wardrobe. If you need any additional service, please contact Housekeeping.
Maintenance
If you need any repair service, please contact Housekeeping.
Iron
Iron and ironing board are available upon request. Please contact the Housekeeping Department for assistance.
Flower Service
If you need to book the flowers, please contact Housekeeping.
Additional Needs
For an additional guest room needs or any special requirements, please call the Housekeeping Department. We will respond as soon as possible to your request.
Executive Floor Service Ext: 6622 Location: 22nd Floor
Open Hours: 24 hours
Executive Floor Benefits:
Express check-in and check-out service, late check-out at 2:00pm
Free use of a meeting room for two hours per stay（subject to availability）
Complimentary breakfast and afternoon tea
Free use reading room
All rooms have wireless internet access
Restaurants & Bars
Western Restaurants
Location: 1st Floor Ext：6718
Open Hours: 061:30-24:00
Wi-Fi: Available
Located in the lobby, our Western Restaurant is quiet and elegant. Returned from France, our Hong Kong nationals Executive Chef will offer you Chinese and Western cuisine. 24-hour room service provides home-style global and local cuisine. Not only can you enjoy the exotic cuisine，but also enjoy the quiet of downtown..
Lobby Bar
Location: 1st Floor Ext：6719
Open Hours: 09：00-01：00
Wi-Fi: Available
The Lobby Bar has large French windows, beautiful scenery out side the window, melodious songs, a cup of coffee, sip a pot of tea, even tricky business can be dealt with while relaxing.
New Star Seafood Restaurant
Location: 2nd and 4th Floors
Open Hours: 07:00-22:00
Located on the 2nd and 4th floors of our hotel, the New Star Seafood Restaurant is managed by New Star Catering Group. The group was founded in 1998 and is with 13 branches in Guangdong and Hong Kong up to now. The restaurant provides Cantonese cuisine such as bird nest, abalone, shark’s fin, seafood and so on. With several private rooms, superb exquisite cooking recipes, modern and comfortable dining environment, the restaurant has become a famous brand of Cantonese cuisine.
Banquet & Conference
Location: 3rd Floor Ext：6777
Wi-Fi: Available
Our hotel provides a large banquet hall, two function rooms and a completely furnished video meeting room. The 500 square meters banquet hall is column-free design and magnificent, also has a 50 square meters VIP chamber, which is suitable for high-level government receptions and major business meetings, when you hold the wedding party here it can also be used as dressing room. Two function rooms are with flexible design, natural lighting, also can be split into two areas of different sizes to meet your conference needs. Equipped with an advanced and stable system, our video meeting room brings the participants to enjoy high-quality audio and video communication.
Types & Capacities:（增加表格）
Recreation
Fitness Center
Location: 7th Floor
Open Hours: 07:00-22:30
Our fitness center offers specialized service and professional coach for hotel guests and members. Guests can enjoy the moment of physical relaxation; maintain a healthy body and comfortable mind.
Chess Room
Location: 7th Floor
Open Hours: 12:00-01:00
Our chess rooms are spacious, comfortable and have different sizes. I t’s the ideal place for you and your friends after work..
Lvzhouwan Spa Therapy Club
Location: 7th Floor
Open Hours: 24 hours
Lvzhouwan Spa Therapy Club has the “spa within a spa”as our design philosophy, There are several luxury double and single therapy suites in the club, also equipped with dressing rooms、bathrooms、steam facilities and leisure area, that providing customers with a superb private space. When you were here, you will fell relax.
Telephone Directory
Domestic Direct Dial (DDD) & and International Direct Dial (IDD) are available on your room telephone.
Room to Room Call
Please dial 8+ room number
Local Call
mence dialing only after you hear the dial tone.
2.Dial” 9”.
3.Dial the telephone number of called party.
Domestic Direct Dial (DDD) Call
mence dialing only after you hear the dial tone.
5.Dial” 9”.
6.Followed by area code of city you required.
7.Dial the telephone number of called party.
*There may be a waiting period of up to 10 seconds before your line is connected.
*It is advisable to write down the complete number before dialing to avoid errors.
*After completing the call, please ensure the handset is replaced securely on the telephone set.
*For the charge, please call the Operator.
International Direct Dial (IDD) Call
mence dialing only after you hear the dial tone.
2.Dial” 9”.
3.Dial”00”
4.Followed by country code and area code.
5.Dial the telephone number of called party.
*In some countries the area code may begin with “0” which should be omitted.
*There may be a waiting period of up to 20 seconds before your line is connected.
*It is advisable to write down the complete number before dialing to avoid errors.
*After completing the call, please ensure the handset is replaced securely on the telephone set.
*For the charge, please call the Operator.
Safety Introduction & Fire-Alarm Tips
Regulations:
1. Guests are requested upon check-in to show a valid identification.
2. Guests are not allowed to have visitors stay overnight in their rooms.
3. No flammable, explosive, poisonous, radioactive or other dangerous articles are allowed in the hotel. Burning of articles, or letting off fireworks and firecrackers are not permitted in the hotel.
4. Pistol and other weapons must be registered and surrender to police
5. Any illegal or criminal actively such as prostitution, drug use, gambling and fight are not permitted in the hotel.No guest should have or circulate pornographic books, pictures and photos nor should they play such recordings or videos. Excessive drinking, noisy disturbances or playing music loudly in the hotel are forbidden.
6. Any one who disobeys the regulations mentioned above will be punished by police according to rules and regulations related.
Prevention measures:
1. In Order to know how to use the facilities in case there is any suddenness, please look at the
evacuation instruction map carefully and pay attention to the nearest exit, alarm button, fire extinguisher and fire hydrant.
2. Gas mask is put on the guest room cabinet，you can use it when there is a fire.
3. There is a safety-box on the bottom of cabinet, please put your private and valuables there.
4. There is an alarm press in washing room, if there is a fire, you can use it when you are
relieving nature or bathing.
5. Make sure the cigarette end is completely extinguished if you are a smoker!!
6. Don’t smok e in bed, especially when you are tired.
7. Don’t throw the un-extinguished cigarette ends into the Trash-Can.
8. Don’t hang the wet items on the lampshade.
9. Please make sure all the electric appliance, (such as electric-shaver, electric-iron, etc) is off
when you leave.
10. Pay attention to how to turn off Air-Conditioning System.
11. Please call our hotel fire control center at6999 or 0when you make sure there is a Fire.
12. Don’t touch metallic lock when there is a fire on corridor or outside of guest-room. When
you find the lock becomes hot, don’t open the door.
13. Please get to the nearest safe exit and cover your nose with wet handkerchief or by hands.
Put your face down to prevent from heavy smoke when you leave room.
14. There are two safe exits in each floor, d on’t use Elevator.
Typhoon/ Rainstorm Information:
Typhoon Information
1. A white typhoon signal
The tropical typhoon may influence our city in 48 hours.
2. A green typhoon signal
The tropical typhoon may influence our city in 24 hours or has already influenced the city, the average wind power being a 6-8 level.
3. A yellow typhoon signal
The tropical typhoon may influence our city in 12 hours or has already influenced the city, the average wind power being more than an 8 level.
4. A red typhoon signal
The tropical typhoon may influence our city in 12 hours or has already influenced the city, the average wind power being up to a 10 level.
5. A black typhoon signal
The tropical typhoon may influence our city in 12 hours or has already influenced the city, the average wind power being up to a 12 level.
6. The typhoon warning is removed
The tropical typhoon will no longer influence the city
Rainstorm Information
1. A yellow torrential rain signal
There will be rainstorm in the city in 6 hours.
2. A red torrential rain signal
In some areas of the city up to 50 mms of rain has fallen within the past 3 hours and the rain may continue.
3. A black torrential rain signal
In some areas of the city up to 100 mms of rain has fallen within the past 3 hours and the rain may continue.
In-Room Service Ext:7
We offer in-room dinning services for 24 hours.
Breakfast
If you like to enjoy the breakfast in your room, please hang the breakfast menu (at the doorknob) with your chosen items on the outside of the door before 12:00am (Midnight)
Main Dish Price (RMB) Mixed Green Salad ￥38.00
Grilled Fresh Duck Breast Salad ￥78.00
Salty Shredded Pork & Shrimps congee ￥48.00
Chef’s Special Club Sandwich ￥58.00
Fresh ShrimpsWonTon And Noodles In Soup ￥58.00
Braised E-Fu Noodles with Shredded Pork ￥58.00 Tettucine ￥68.00
Special Burger Chef’s Recommendation￥68.00 Spagehette Bolognaise Or Napolitana ￥78.00
Nasi Goreng ￥68.00
Hainan Chicken Rice ￥78.00
Grilled &Baked New Zealand Lamb Chop ￥118.00
Grilled Angus Beef Tenderloin ￥188.00
Dessert
Tiramisu ￥45.00
Fresh Fruit Platter￥48.00
Ugly Chocolate Cake ￥68.00
Beverage
Chinese Tea ￥22.00
Freshly Brewed Coffee ￥28.00 Decaffeinated Coffee ￥28.00
Lipton Tea ￥28.00
Cold or Hot Chocolate ￥28.00
Cappuccino ￥32.00 All prices listed above subject to 10% Service Charge。