必胜客人力资源管理

必胜客人力资源管理 This model paper was revised by LINDA on December 15, 2012.

摘要

随着市场经济的快速发展和国有企业改革的不断深化，先进的人资体系和企业文化日益成为企业发展的动力和竞争制胜的法宝。作为集团公司下属企业，如何确保集团公司人资管理完善和企业文化的落地和对接，如何通过科学地方法，找出企业人资和企业文化建设中存在的问题，如何在协调一致的原则下，开展具有个性特色的企业人资建设和企业文化建设，成为集团下属公司工作面临的重大课题。

本文以必胜客成员企业——必胜客道义欢乐餐厅为背景，通过采用各种构建方法，对该公司的企业人资和企业文化现状进行了全面分析，进而揭示了必胜客道义欢乐餐厅的人资和文化建设存在的突出问题，并说明了其产生的根源。在此基础上，围绕企业文化创建，通过“人资体系和文化建设、落实以人为本的核心价值观”等问题的论述，提出了必胜客道义欢乐餐厅在人资存在问题的解决方案。论文分为六个部分，首先介绍论文的研究背景；其次介绍相关的主要理论；第三、第四部分对必胜客的人资建设进行了分析，找出存在的问题和根源；第五部分依照分析结果提出了必胜客健全人资体系的解决方法，最后进行了总结。

关键词：必胜客企业文化以人为本问题解决方法

Abstract

With the continuous deepening of the rapid development of market economy and the reform of state-owned enterprises, advanced management system and enterprise culture has become a magic weapon of enterprise development power and competitive success. As the companies under the group, how to ensure that the group company human resource management and improve the enterprise culture landing and docking, through the scientific method, find out the existing enterprise human resources and enterprise culture construction problems, how to coordinate the development principle, characteristic of enterprise human resources development and the building of enterprise culture, become Group subsidiary company is facing major issue.

The Pizza Hut Pizza Hut restaurant member enterprises -- Moral joy as the background, through the use of various construction methods, the company human

resources and enterprise culture present situation are analyzed, then reveals the problems of Pizza Hut restaurant moral joy human resource and culture construction, and explains its causes. On this basis, the enterprise culture to create, through the " core values of human resources system and cultural construction, implement people-oriented concept " and other problems, proposed solutions to problems of moral happy restaurant in pizza hut. The thesis is divided

into six parts, first introduced the research background of this thesis; secondly introduce the main relevant theory; third, the fourth part of the Pizza Hut's human resources construction are analyzed, find out the existing problems and causes; the fifth part according to the analysis results are presented for the Pizza Hut sound solutions human resource system, finally has carried on the summary.

【Key words】: Pizza Hut people-oriented corporate culture problem solution

第1章引言

问题的提出

随着我国市场经济的高速发展，企业特别是大型企业集团，日益面临着内部管理滞后、外部竞争激烈的严峻挑战。越来越多的企业已经认识到，良好的企业人资管理是企业生存的基石、发展的动力和制胜的法宝。

作为全球餐厅网络做大的餐饮集团之一，百胜集团非常注重企业的人资管理，很早就创建了属于自己的企业文化，而且百胜集团的员工福利都非常好，这也吸引了一大批的优秀人才加入到了百胜集团，员工队伍也不断扩大。但与其他大型连锁集团一样，在集团下游的人资管理上仍存在一些问题。百胜集团旗下的必胜客欢乐餐厅长期以来存在员工离职率高的问题，由于员工的离职率高的问题，造成各家餐厅在每天的餐期时段，人手不够，上菜速度慢等问题，使顾客的满意度不高，对餐厅的整体印象下降。必胜客欢乐餐厅如何建立健全的人资管理，解决员工离职率高的问题，是必胜客迫在眉睫需要解决的问题。