餐厅英语服务教案
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重庆工程职业技术学院教案
授课顺序号授课日期月日月日月日授课班级
课题Unit 1 Reservation
教学目的能用英语正确完成客人预定餐桌的服务
教学重点餐厅预定工作的流程及英语用语
教学难点对客人英语表述的理解与文字记录
课型理论课教具无
教学过程及主要内容
A 组织教学
B讲授新课
1.结合课文对话，根据实际的工作场景，对预定内容进行步骤的梳理，对每个步骤的英语对话进行归
纳讲授
※接受一个预定场景下的处理
1st greeting
2nd food type
3rd how many people
4th time
5th confirmation
※拒绝预定的必要用语
1st apologize
2nd recommending some place else
2.对数字进行复习
Number: 1----99 的表达
Date：日，月，年
Week：Monday, Tuesday, Wednesday, Thursday, Friday, Saturday,Sunday.
Time: 0800, 0810, 0815, 0830, 0845,
C.课堂小结
课外作业
Make a dialogue based on the given situation
A guest wants to book a table by the window 重庆工程职业技术学院教案
授课顺序号授课日期月日月日月日授课班级
课题Unit 2 Seating Guest
教学目的能用简练有效的英语句子完成引领客人入座的工作
教学重点引领客人入座的英语句型
教学难点对于不同类型客人，引领服务用语的应用不同
课型理论课教具无
教学过程及主要内容
A 组织教学
B 复习上节课内容
C 讲授新课
1.课程导入
请两位同学用中文表演“引领客人入座”这么一个场景。然后让同学思考用英文怎么表达？
用下面词汇引导学生进行思考：
预定
团队
大约要等30分钟
提供、容纳
非常抱歉
雅间
2.根据实际，教授学生在两种情况下的服务用语
情况1：引领有预定的客人入座
•Conform the reservation
“Do you have reservation, please?”
“Are you Mr/Mrs …”
•show the table
“ Would you follow me?”
•seating the guest
“Have your seat please.”
情况2：接待没有预订单客人入座
•Greeting:
“Welcome come to … may I help you?”
•How many people
“How many are there in you party, sir?”
•Select table
“hat table would you care for?”
“Would you mind sitting in the corner?”
情况3：没有座位的情况下的用语
•Apologize:
“I’m sorry, it is full now.”
•Explaining the situation
“We might to seat you in 20 min. You can Have a drink in the lounge if you like.
We’ll call you as soon as possible.”
•Giving a solution
“Would you like to go to our buffer, today it supplies some new dishes?”
3.填空练习
4.根据所给条件进行对话演练
5.语音练习：绕口令
D 课堂小结
课外作业翻译课后句子
重庆工程职业技术学院教案
授课顺序号授课日期月日月日月日授课班级
课题Unit 3 Taking Orders
教学目的能用正确的英语短句，对客人进行点单服务
教学重点点单服务英语
教学难点对于各种点单用语的灵活英语
课型理论课教具无
教学过程及主要内容
A 组织教学
B 复习上节课内容
C 讲授新课
1.根据课文对话，再结合实际工作场景，总结点单服务的要领句型对学生进行教授
•Take drink order before meal
“Would you like a drin k before you order?”
“Would you care for a drink before your meal?”
•Asking guest if ready to order?
“May I take your order now?”
“Would you like to order?”
“Would care for order, now?”
“Are you ready to order?”
•Taking orders
“What would you like to have for the ... appetizer?”
soup
main course
desser
•Guest wants to have a salad
“What kind of dressing would you like? We have Mayonnaise, Thousand island or Vinaigrette”
•Guest want to have a steak
“How would you like your steak done”
2.对各种沙拉酱进行学习
3.对牛肉的生熟进行表述
rare
medium-rare
medium
medium-well