2019年商务英语考试BEC中级试题.doc

2019 年商务英语考试BEC 中级试题单项选择题 1、根据下面资料，回答题Business Meetings It is important that ideas anD suggestions tableD at formalmeetings are voiceD at the (0)..D.. ．time ．This is achieveDby keeping to the (19)..... ． shown on the agenda ．For example, there is no (20)..... ． in discussing ideas to dowith Item Six on the agendA ．when Item Two has not yet been(21)..... ． Such deviations from the agendA ．may(22)...... ． in confusion among the people at the meeting;they may also (23)..... ． concentration if they see somethingas irrelevant. To make certain that the meeting proceeds inan orderly fashion, it is therefore useful to(24) ..... ．some grounD rules ．First, everyone will neeD to understanD thatthey must(25) ..... ．their comments to the topiC ．under discussion ．The Chair can then encourage one person to speakat A ．(26) ..... ．so that any ideas offereD can be discusseDanD (27)Once that person has finished, someone else can put (28).... ． their ideas anD so on ．If this procedure isadopted, the participants will be able to follow the variousissues in A ．consistent manner, which will help with thedecision-making (29).... ． later on ．It will also(30).....that the quiet people at meetings get A ．chance to(31).... ． their say, rather than just their more outspokencolleagues ．In (32)..... ． it is often the quiet people atmeetings who generate the best ideas, because they are in the (33)..... ． of thinking before they speak. （19）应选A．structureB ．directionC ．orderD ．arrangemer 2 、根据下面资料，回答题 Buffet Zone Lucy Robertson starteD working at A ．take- away fooD business to supplement her income during herstudent days at Edinburgh University．Several years later she haD bought the business anD now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with A ．turnover of almost ε6m. She haD never planneD to own A ．business, anD haD certainly never considereD A ．career in catering ．(0)...G However, her unplanneD career began in 1985, when she returneD toEdinburgh anD discovereD that the takeaway she haD workeD inwas up for sale ．On impulse, she bought it, but admits thatat the time she knew nothing about catering ．(8).....It was A．difficult time, but essential in terms of gaining theexperience she needed ．The late 1980s boom was gooD for business, with large numbers of office workers wantingtakeaway fooD for their lunches ．(9).... ． "At one point therewere 26 fooD outlets within A ．5-kilometre radius,"Robertson recalls, as the economy changeD anD the once packeD office blocks starteD to become vacant, it became clear that Robertson woulD neeD to diversify ．(10)......It changeD the direction of the company for good. As Robertson began to win catering contracts, she decideD that the company woulD haveto move to larger premises ．In 1994, the move was made when she bought another catering business that already haDA．number of profitable contracts for boardroomlunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her someanxiety ．"Customer loyally is not to be underestimated," she warns．But Robertson is not someone who is easily putoff ．(11)..... ．Partly as A ．result of this, turnover doubled, anD having outgrown another site, Robertson bought A ．city- centre location for the group's headquarters. By now,Grapevine's main competitor was A ．new catering companycalleD Towngates ．Although Robertson trieD to raise enoughmoney to buy Towngates, she diD not succeed．Then luck interveneD anD Towngates went bankrupt．(12)......Many accepteD anD the company's turnover went fromε700,000 toε1.5 million almost overnight. However, the company's growthwas not as smooth as it sounds in retrospect．Robertson admits, "We were close to the edge during the growthperiod ．Like many under-capitalizeD companies trying to grow,it might easily have collapsed." But that, she feels, is thechallenge of developing your own business. A．But there are plenty of similar contracts to be won in the east of ScotlanDbefore Robertson turns her attention elsewhere. B．Her way rounD this particular problem was to recruit the cateringmanager of the rival company. C．But this demanD was short- lived, anD before long, increasing competition made it harderto make A ．profit. D "It was A．dramatiC．learning curve anD very small amounts of money were earneD at first," saysRobertson ． E ．She decideD that the solution, since many companies requireD working lunches for meetings withclients, was to prepare anD deliver meals to businesspremises. F ．On hearing this, Robertson immediately contacteDall of their clients anD offereD the services of GrapevineCaterers. G ．Instead, she studieD accountancy after leaving university, anD A．steady if unspectacular professional path seemeD set.（8）应选3、根据下面资料，回答题 A Gianluca Tramcere, Silica Systems An outsourced IT service is never afully independent entity. It is tied to the home company'sprevious and continuing systems of working. But despite theadded responsibility of managing new ways of working, many businesses ignore the integration process. They fail toestablish contracts that define the ways in which the twocompanies will work alongside one another, and focus solelyon the technological aspects of service delivery. B Kevin Rayner, Domola Businesses need to build integration competency centers dedicated to managing the integration effort. It is critical to have an individual in charge tocheck that the external and internal business operations work together. Although companies often think of outsourcing as away of getting rid of people and assets, they need toremember that, at the same time, outsourcing involves gaining people. Because there is a new operation being carried out ina different way outside of the home business, this creates a training element. C Clayton Locke, Digital Solutions Communication is the key to success, and outsourcing to other regions or countries can lead to a range of problems. For any such initiative, it is necessary to create a team where thereis good, open communication and a clear understanding of objectives and incentives. Bringing people to the home location from the outsourced centre is necessary, since it can aid understanding of the complexities of the existing system. To integrate efficiently, outsourcing personnel have to talk to the home company's executives and users to understand their experiences. D Kim Noon, J G Tech One way to avoid the difficulties of integration is to create a jointventure company with the outsourcer. Thus, a company can swap its assets for a share of the profits. Yet joint venturesbring potential troubles and companies should be careful notto lose sight of the original rationale for outsourcing ： to gain cost efficiencies and quality of service in an area thatfor some reason could not be carried out entirely in-house.The complexities and costs of a joint venture initiativeshould not be underestimated. the need to teach skills toemployees working on the outsourced process 4、根据下面资料，回答题 Who Benefits Most from Company Training? According to recent research, the better educated and the higher up the socioeconomic(0)...C...you are, the more likely you are to beoffered workplace training. And, incidentally, the morelikely you are to then turn (19)......the offer, pleadingfamily and personal commitments or (20)......of work. Lessqualified staff, on the other hand, are offered fewertraining opportunities, but are more eager to (21).....themup. In fact, people with few or no educational qualificationsare three times more likely to accept training when it isoffered. In the majority of companies, more (22).....areallocated to management training than to other areas.Employers (23).....their better qualified staff as moreimportant to the business, so they pay them accordinglyand invest more in them in (24)......of training. This is (25).....by the fact that organizations are dependent onproperly (26).....managers making the right decisions. Butthis (27).....may mean that companies are(28).....other partsof the workforce down. The researchers found A．growing demand for training among the lower-skilled. Unfortunatelythis demand is not being (29)....by employers, even thoughthere are strong indications that companies would benefitfrom doing so. They also discovered that, despite thesubstantial (30)....between the training provided formanagers and that offered to other staff, there was stillwidespread endorsement of training. For the purposes of the research, training was defined as any (31)....of plannedinstruction or tuition provided by an employer with the aim ofhelping employees do their work better. It therefore includedA ．wide variety of approaches. on-the-joB ．andclassroom training (32).....to be used equally by employers.But learning on the job, which involved observing A．certain procedure and then practising it, was easily the most popularmethod for all categories of employees. While many felt thatlearning from colleagues was best, very few(33).....theinternet as an effective way to train.（19）应选A．backB．overC．downD．off 填空题5、1. Problems at Southford PlantDear MR Ballard, You asked for a brief report concerning therecent events at the Southford Plant. We haveconsulted the files and spoken to relevant members of the higher management and thus are able to provide an explanation for the breakdown reported in the press on 17 May of thisyear.____1____ The handling equipment used to deliver the components to the assembly line has been known to be in needof an overhaul for the past six months. The plant has beenworking to full capacity to finish the American ordersaccording to schedule.As you know, we had commissioned a study by Industrial Research Consultants. ____2____ In itthey warned that there was not enough space available tostore sufficient components ____3____We had decided to install fully automated robot system. However, at the sametime it was clear to our production director that given thepresent maintenance staff, we would not have sufficient staffavailable if big problems were to arise____4____But we werestill only working a two-shift system so the machines werenot getting the necessary cover.We all agree that the breakdown was extremely unfortunate and yet we must admitthat, under the circumstance, it was not entirely unexpected.We now believe that we have managed to sort out the majorproblems which we had been having with the conveyor equipment ____5____ Added to this is the fact that personnel department has been successful in recruiting some highly qualified maintenance staff who makes us confident that a repetition ofthe 16 May now seems entirely unlikely.A. They also recommended expanding the present two-shift system to athree-shift one.B. And also when the new robots are installedin September, we feel certain that such problems will becomea thing of the past.C. Unfortunately, as you know, there hasbeen a major problem with recognizing the maintenance schedule.D. The wide range of machine we operate is not fully supervised at all times.E. The cause of the breakdown wasvery simple.F. They submitted their report on April 5.G.There have been a number of delays and breakdowns in production recently which have been reported in the press.H.The firm has been advertising for maintenance engineers forsome weeks.I. All the facilities in the plant will be coordinatedto enable the workers to step up production ofthe new range of machines.6 、Questions 8 - 12·Read this advertisement about business book reviews. ·Choose the best sentence from the opposite page to fill each of thegaps. ·For each gap 8 - 12, mark one letter A - I on yourAnswer Sheet. ·Do not mark any letter twice.A) These introductory texts are the most important books and using them can pay big dividends.B) Discover practical tips and techniques you can apply without delay.C) In order to avoid this problem,we select for you only the truly worthwhile titles and reject the rest.D) According to studies published in psychology journals,you retain the content of a summary better than a book.E) Heor she would take the most important ideas from each one, and compile them into a neat executivesummary.F) With the breadth and depth of knowledge gained from books, it is less likely that you'll be caught off guard.G)Each contains all the key points in the original book, butinstead of 200 to 500 pages there are only eight pages.H)There's a sample of the superb business titles that we summarise for you.I) With all the reading you have to do inthe normal course of your work, you find it impossible tokeep up with all the new business books.7、PART THREEQuestions 13-20Read the article below about stress management, and answer questions 13-20 on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead toconsiderable worry and discomfort. There are, however, waysof protecting ourselves from the stress we face at work. We interviewed Jane Collard, a consultant in stress management.1.In Jane Collard's opinion, stress is becoming anincreasingly common feature of the workplace. Stress is ahighly individual reaction, which varies considerably fromperson to person, and it is difficult for some employees toavoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions ： it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased.In addition, many employees are left worrying about the security of their jobs.2.On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress initself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damaging as overstress, since it can make people lose interest intheir work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult todeal with.3.While it may not always be possible to prevent stress,there are a number of ways in which it can be controlled.The first thing that the trainees learn is how to manage their time effectively. This involves, first of all, settingrealistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing 'wasted time ', for example by grouping similar tasks together or dealing with items immedkiately.4.Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying 'no'. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G)on your Answer Sheet.Do not use any letter more than once.13 Paragraph 1 ______ 14 Paragraph 2 ______15 Paragraph 3 ______ 16 Paragraph 4 ______A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stress8、PART ONEQuestions 1-7Look at the sentences below and the job advertisements on the opposite page.Which job does each sentence 1-7 refer to?For each sentence, mark one letter (A, B, C or D) onyour Answer Sheet.You will need to use some of these letters more than once. Example：0 This post involves some secretarial duties.0 A B C D1 You will be responsible for the operation of acomputer system.2 You must be able to forecast what people will want to wear.3 You will be able to work with people from many different countries and backgrounds.4 You will have a qualification which covers two subject areas.5 It is necessary to have worked in this sector before.6 You will need to keep in contact with the headquartersof the organization.7 The advertisement emphasises the need to have asuitable approach to important people.BUSINESS MANAGERYou will be responsible for our globalbusiness within specific countries and will have a goodunderstanding of international distribution, possibly based onprevious experience, plus the ability to work in markets thatare highly varied in their culture. You will be fluentin a second language, be willing to travel extensively, andpreferably have a degree.DEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. Youwill need to predict fashion trends and build a strongrelationship with our Italian office. You will have gainedyour buying experience in women's fashion and will hold adegree in design with a business studies component.LEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typingreports, diary maintenance and supervision of another staff member. You will need good organizational skills in order tokeep ahead of a varied workload. You will be dealing withsenior executives and government officials, so a matureand efficient manner is essential.REGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketingand effective administration. You will communicate frequentlywith our main office using the latest technology. Yourexperience could be from any business sector but you shouldenjoy outdoor life and will ideally possess an estatemanagement qualification.简答题9、Part OneYou are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May. Write a short memo to your office administrator：Saying who is starting work and when;Telling him what Mark McCabe’s job will be;Suggesting where Mark McCabe ’s desk should be put;Write 30-40 words on your answer sheet.Part TwoYou were sent on a residential training course for five days. Unfortunately the course was very badly run and there werea lot of problems with it. The advert below shows the detailsof the course, together with your comments.Write a report for your manager on the course (100-120 words). Describe the problems with the course and suggest what your company should do.Write on your answer sheet.10、 Read the article below about the winner of a business award .In most of the lines 34-45 there is one extra word . Itis either grammatically incorrect ordoesn’t fit in the meaning of the text . Some lines, however, are correct .If a line is correct , write CORRECT on your Answer Sheet . If there is a extra word in the line , write the extraword in CAPITAL LETTER on your Answer Sheet.The exercises begins with two examples , (0) and (00) . Examples。