亚马逊常见问题邮件回复

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亚马逊客服问题回邮模板

sorry to hear of that ,but we have already
原单退回
s你hi好pp，edy our items out Dear
感谢你的来信
We are so sorry for
退款协议 Thank you for your kind email.
假重发还没收到 Dear We truly resend the item
TDheaanrkfyroiuenfdo,r
We are 发贝邮宝
Dear friend, Dear
货损 3个选择
LED灯受损
Really sorry to bring Thank you for your
We are so
friend,
troubles to you.
email.Sorry to hear that. 没用要求退回 24小时发货
退货未收到
1) Please return the Thank you for your
product to us firstly, note.
已重发物品
We have sent you the replacement.
退款
购物体验而退款
Really sorry for the defective item(It's Not what you
订单处理
成功取消交易
Dear friend, Thank you for your
提供订单号 Dear friend, Thank you for your
完成退款
订单已经修改
Thank you for your fast reply.
Dear friend, We have already revised as

亚马逊日常邮件回复模板038日

No need wanted
一、No need wanted 的return request，已发货但要求退款
We want to know the reason why you do not want this item. We provide 3 option s for return request
第三方发货要求好评
Hi friend， In order to provide premium services, the items has been shipped fro m local for you and you will received it quickly, but not so long as it dis play on Amazon. Being a seller on Amazon, feedback from customers are vital importa nce to us. 5star appraisal and positive feedback will help us improve our products and services. If you are satisfied with our product and services, please give us a 5star feedback. attached is a picture about how to write a 5star feedback for your reference. Our motivation comes from your satisfaction. Many thanks for your time on this. Have a nice day! Mia

(完整版)亚马逊常见问题邮件回复

1、客户订购多种产品，卖家发邮件确认产品订单Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。

我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？如果没什么问题，我们会尽快发货。

2、客户因订购的商品大小不合适导致退货Dear buyer，Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。

亚马逊客服回复模板

竭诚为您提供优质文档/双击可除亚马逊客服回复模板篇一：亚马逊各类邮件回复模板二亚马逊各类邮件回复模板二亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板dear—thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting.wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid.wewillcontactthepostofficetofindouttheproblem. wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.waitingforyourreply.anyinconveniencehopeyourkindunderstanding.bestregards亚马逊的商品被跟卖，发警告信的邮件模板hello,wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicp zt0)whichissoldexclusivelybythebrandauthorizedselle rs.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting.ifyoudonotcomplywiththesedemands,wewillhavenonotice sellerperformancedepartment ,whichwillseriouslyimpactyouramazonsellingprivilege s.pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板dearcustomer,thankyouforcontactingusregardingyourinquiry.u ally,weareabletoshipordersthenextday.weekendordersa reshippedonthefollowingmonday.pleaseallow3-9busines sdaysaftershipmentfordelivery.youwillreceiveashippi ngconfirmationemailfromamazonwhentheshippinginforma tionhasbeenuploaded.yourpatienceandunderstandingare greatlyappreciated.ifyouhaveanyotherquestionsorconc erns,feelfreetocontactus.bestregards买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板dear—thankyouforcontactingusregardingyourinquiry.yourreturnrequesthasbeenapproved.youwillbereceiving areturnshippinglabelandRmainstructionsviaamazon.ple asebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.theinitialshippingcostcannotberefun dedanda25%restockingfeemaybeappliedifthemerchandise isusedordamagedvisually.also,pleasemakesurethatthecorrectmerchandiseisbeing shippedus,(seller’sname).weareasellerbythenameof(seller’sname)onamazonandwewillonlyacceptreturnsofourmercha ndise.ifmerchandisepurchasedfromadifferentselleriss hippedtous,wewillneedtoshipthemerchandisebacktoyoua ndwewillalsoaskyoufortheshippingcostincurred.weappreciateyourcooperation.bestregards买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.theship pinginformationmaynotupdatesoprompt,couldyoupleasek eepyourpatienceandwaitforafewmoredayswewillkeeptrac kingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards买家没有收到货，发邮件询问情况，回复邮件的模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.thepack ageisnowonthewaytoyourplace(itisnowreachingyourloca lpostoffice).internationalshippinginformationmaynotupdatesopromp t,usuallyittakesaround7-15daysforshipping.couldyoup leasekeepyourpatienceandwaitforafewmoredayswewillke eptrackingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards文章来源：跨境电商俱乐部作者：文浩：文章内容系作者个人观点，不代表文浩电商学院对观点赞同或支持。

亚马逊日本站邮件回复

尊敬的亚马逊：您好！非常感谢您的回复，并向我们的店铺提出真诚的建议。

针对您提出的问题，我们将从以下几个方面来改善：关于招聘:1.我们已经在国内各大招聘网站上发布了招聘信息2.安排专职人员进行电话预约，面试3.在之前确保日语运营人员可以到位关于公司培训：1、培训员工熟悉产品，更好的了解客户的需求，解决客户的疑问2、培训员工熟悉亚马逊后台基本操作按钮，及时处理店铺订单3、培训员工了解亚马逊平台政策，不违规操作平台4、培训员工售后服务，提高对客户的保障5、培训员工外语，找专业老师进行授课关于外语培训：1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达2.培训员工学习产品相关语言的书写及表达通过已上几个方面的改善，我们相信这次我们一定可以经营好我们的店铺，并保证不会再有类似的问题出现。

尊敬的亚马逊，请相信我们的诚意，我们期待您的回复。

最好的祝福。

アマゾンアカウントスペシャリスト様いつもお世话になっております。

ご返事とご助言、诚にありがとうございます。

ご指摘された问题に関しては、次のように改善させていただきます。

1、人材募集ア、地元の大学の日本语科の卒业生を募集しているほか、中国の各求人サイトを利用して、日本语人材の募集をしています。

イ、弊社の人事担当者は现在は一生悬命応募者の予约と面接を行っています。

ウ、７月１５日に募集が完了し、７月１５日までに日本语の対応が良く出来るスタッフが着任する予定です。

2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。

」ア、アマゾンの政策とルールを真面目に勉强と理解をし、ルール违反を防ぐこと。

イ、アマゾンアカウントの操作画面とボタンを知り、速やかで、満足度が高い顾客対応を行うこと。

ウ、弊社の商品を知り、顾客のニーズと要求を十分に理解の上、质のいいアフターサービスを提供すること。

3、日本向きの関系者の日本语讲座地元の南阳理工学院の日本语科の教师を顾问として招き、日本向きの関系者たちに一周间の日本语讲座を行う予定です。

亚马逊邮件回复模板跨境电商回复邮件模版

要求退款的解决方案
2.根据退款原因，解决方案如下： A. 买了自发货了，可以跟客人说明大概多久能到FBA，多少时间产品会送达他家，如果客人可以接受，就可以继续等几天看看；如果客人坚持退款，就给客人退款，后期FBA 到了，可以再次尝试联系一下客人，问客人是否需要再次下单。 B. FBA 订单显示pending，给客人路径，联系亚马逊，说明情况货物是亚马逊负责派送的，联系亚马逊可以快的解决问题。 C. 下错订单了（若亚马逊配送），可以让客人自己联系亚马逊取消订单，亚马逊那边会及时给客人退款；如果是自发货订单，我们就直接给客人取消订单，告诉客人已经退款，钱会在 2-3个工作日内到达他们银行卡账户。 D. 如果产品没有达到客人的期望，如果店里还有其他不错的产品可以满足客人这一需求的，可以推荐给客人，让他重新下单 E. 刚开始使用有问题，可以问一下客人意见，是否愿意换个新的重新尝试；使用了半年或者一年，给客人退一半的钱，看客人愿不愿意接受
退款--FBA订单一直显示pending
Dear XX, Thank you for your purchase with us. We sincerely apologize for the inconvenience. The item will be shipped by Amazon, who will take all responsible for all delivery issue. Could you please contact Amazon for help in time? It will help you solve the probem soonest. Please follow these steps to contact Amazon buyser service: Open Amazon website--sign in your account--click help--find your order If the problem cannot be solve in time, please contact us again, and we will take the further step. Thank you and your understanding will be highly appreciated. Best regards, XXX, Highway Techbuy

亚马逊邮件调查回复模板

亚马逊邮件调查回复模板1.谢谢您参与我们的调查，您的反馈对我们来说非常重要。

2.感谢您将时间花在填写调查问卷上。

3.我们感谢您对我们产品和服务的评价。

4.非常感谢您提供宝贵的意见和建议。

5.您的反馈对我们改进产品质量至关重要。

6.我们真诚地感谢您对我们公司的信任和支持。

7.您的意见将帮助我们更好地了解客户需求。

8.我们非常感激您抽出时间参与这次调查。

9.感谢您对我们网站的评价和建议。

10.我们将认真研究您的反馈，并采取相应的措施。

11.您的建议将帮助我们提升用户体验。

12.非常感谢您对我们产品的评价和反馈。

13.谢谢您对我们售后服务的评价和建议。

14.感谢您对我们客服团队的表扬。

15.我们会认真考虑您的建议，并做出改进。

16.您的反馈将帮助我们改进产品功能。

17.非常感谢您对我们物流服务的评价。

18.谢谢您对我们配送速度的反馈。

19.我们将认真处理您的建议，使服务更好。

20.感谢您对我们价格的评价和建议。

21.我们会努力提供更好的优惠和折扣。

22.谢谢您对我们广告宣传的评价和反馈。

23.我们会根据您的意见进行改进和调整。

24.非常感谢您对我们客户保障计划的评价。

25.谢谢您对我们产品包装的反馈。

26.我们会采取措施提升包装质量。

27.感谢您对我们购物体验的评价和建议。

28.我们将尽力改善用户在我们网站上的购物体验。

29.非常感谢您对我们退换货政策的评价。

30.谢谢您对我们产品质量的反馈。

31.我们会与供应商合作，提升产品质量标准。

32.感谢您对我们品牌形象的评价和建议。

33.我们将努力提升品牌形象和声誉。

34.非常感谢您对我们售后支持的评价。

35.谢谢您对我们电子产品的反馈。

36.我们会持续改进产品的功能和性能。

37.感谢您对我们在线支付的评价和建议。

38.我们会采取措施提升支付安全性和便捷性。

39.非常感谢您对我们物流跟踪的评价。

40.谢谢您对我们手机App的反馈。

41.我们会修复并改进App的问题和功能。

亚马逊物流纠纷回复模板

亚马逊物流纠纷回复模板尊敬的客户，非常感谢您选择使用亚马逊物流服务，并对您在使用过程中遇到的问题表示诚挚的歉意。

我们非常重视您的反馈，并将竭尽全力解决您的问题，以确保您的满意度。

首先，我们对您在物流方面遇到的困扰表示深深的歉意。

我们明白您对我们的物流服务有一定的期望，但由于一些不可抗力的因素，我们的服务可能没有达到您的预期。

我们将积极采取措施，改进我们的物流流程，以提供更好的服务。

针对您提出的物流纠纷，我们已经仔细调查了您的订单，并与相关部门进行了沟通。

根据我们的调查结果，我们发现了一些问题，并已经采取了相应的措施来解决这些问题。

我们将确保类似的问题不再发生，并且会对相关人员进行培训，以提高他们的工作效率和服务质量。

在此，我们向您提供以下解决方案，以解决您的物流纠纷：1. 退款：如果您对我们的物流服务非常不满意，我们将为您提供全额退款。

请您提供相关的订单信息，我们将尽快为您处理退款事宜。

2. 补偿：除了退款之外，我们还将为您提供适当的补偿，以弥补由于物流问题给您带来的不便和损失。

请您提供详细的损失清单，我们将根据实际情况进行补偿。

3. 物流改进：我们将加强对物流流程的监控和管理，以确保订单的准时送达。

我们将与物流合作伙伴进行沟通，加强协调，以提高物流效率和准确性。

再次，我们对给您带来的不便表示深深的歉意，并感谢您对我们的支持和理解。

我们将竭尽全力解决您的问题，并提供更好的服务。

如果您对我们的解决方案有任何疑问或建议，请随时与我们联系。

我们将尽快回复您，并为您提供满意的答复。

最后，再次感谢您对亚马逊物流的支持和信任。

我们将继续努力提供更好的服务，以满足您的需求。

祝您生活愉快！亚马逊物流团队。

亚马逊邮件回复模板1

亚马逊邮件回复模板1亚马逊邮件回复模板1Dear [Customer Name],I’m sorry to hear that you’ve been having difficulty with the product you ordered. I understand how frustrating this can be.At Amazon, we take customers' satisfaction very seriously. We strive to sell only the highest quality products and we want to ensure that all of our customers are happy with their purchases.That’s why we offer our A-to-z Guarantee. This means that you can buy from us with the confidence that you will receive the product you want, or your money back.To help you with the issue you are facing, I can offer you several options.You can return the product for a full refund. To do this, please pack the product in its original packaging and ship it back to us. You are responsible for the return shipping fees. Once we receive your package, we will process your refund in full.If you don’t want to return the product, you can also exchange it for a new one. We will cover the cost of shipping the new item to you.Or, if you prefer to keep the item, we can provide you with a partial refund.I hope that one of these options is acceptable for you. Please get back to me and let me know how you would like to proceed.Thank you again for your patience and for contacting Amazon.Sincerely,[Your Name]Customer Service Representative。

亚马逊邮件回复模板的基本格式

亚马逊邮件回复模板的基本格式
亚马逊邮件回复模板是电子商务领域中非常重要的一部分，能够帮助店家更好地处理客户反馈和问题。

以下是一份关于亚马逊邮件回复模板的基本格式。

一、问候语
1. 尊敬的客户（客户姓名）您好，非常感谢您选择我们的产品/服务。

2. 亲爱的顾客（顾客姓名），感谢您联系我们，以下是针对您的问题的解答。

二、感谢客户信任
1. 我们衷心感谢您对我们产品/服务的信任和支持。

2. 感谢您向我们反馈，我们将会认真对待并尽快解决您的问题。

三、解决问题内容
1. 对于您提出的关于订单/产品的问题，我们已经进行了核实并对问题进行了处理。

现在，我们向您说明具体情况。

2. 针对您的问题，我们已进行了详细的调查和处理，以下是我们的解决方案。

四、具体解决方案
1. 如果是物流问题：我们已经联系快递公司并催促送货，确保您尽快收到商品。

2. 如果是产品瑕疵：我们将为您办理退换货，或提供其他解决方案，确保您的满意度。

五、道歉和补偿（如果需要）
1. 如果因为我们的问题给您带来了不便，我们在这里向您道歉，并准备提供一定的补偿措施，以表达我们的诚意。

2. 我们对您的不满表示歉意，并将会为此事提供一定的补偿措施以弥补您的损失。

六、结尾语
1. 再次感谢您对我们的支持与理解，如还有任何问题或建议，敬请随时联系我们。

2. 如果您还有其他疑问或需求，请随时与我们联系，我们将竭诚为您服务。

七、客服签名
1. 祝您生活愉快，顺颂商祺！
2. 祝您工作顺利，期待您的再次光临！
以上是一份关于亚马逊邮件回复模板的基本格式，希望对您有所帮助。

亚马逊如何回信模板大全

系统发货：Dear我们很抱歉打扰到你，我们看到你提出的疑问，由于订单量很大，我们确认发货是通过后台系统自动确认的，可能存在一定的误差，我们会检查每个订单，一旦有问题，我们将立即联系客户说明问题。

希望你能理解，再次抱歉。

真挚的问候JasonDear customer,Thank you so much for your great support on us.Sorry for disturbing you,we get your question.The confirmation of shipment is made of the Amazon seller center system,there may has some errors when there is a large amount of orders. Hope your kind understanding,but we will check it one by one.If any problem we will contact the customer immediately.Your kind understanding will be highly appreciated.Best regardsJason查询不到物流信息：Dear我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，由于我们发的是国际物流所以物流的更新信息可能会存在一定的延迟，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。

希望你能理解，再次抱歉。

真挚的问候JasonDear customer,Sorry for disturbing you,we tracked your shipping.The shipping information may not update so prompt,could you please keep your patience and wait for a few more days?We will keep tracking for you,any news we will inform you asap.Your understanding will be highly appreciated.Best regardsJason货物怎么还没有到：Dear我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，产品显示还在运输的过程中（产品已经到达你当地的邮局了）由于我们发的是国际物流，所以物流速度可能会比较慢，正常情况需要7-15天到达当地，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。

亚马逊邮件回复模板的基本格式

亚马逊邮件回复模板的基本格式亚马逊邮件回复模板的基本格式是为了在处理客户邮件时能够以规范、高效、专业的方式进行回复。

在邮件回复模板中需要包含客户服务问候语、问题确认和解决方案等内容，下面就亚马逊邮件回复模板的基本格式进行讨论和说明。

一、问候语在亚马逊邮件回复模板中，问候语是非常重要的一部分，它可以显示出您的礼貌和对客户的尊重。

通常情况下，您可以使用以下的问候语：尊敬的顾客/先生/女士：您好，希望您一切顺利！二、感谢客户在回复邮件模板中，感谢客户的来信是必不可少的，您可以表示感谢，以表达对客户的重视和欣赏。

例如：感谢您的来信，我们非常重视每一位客户的反馈和问题。

三、问题确认在亚马逊邮件回复模板中，对客户提出的问题进行确认是非常重要的，这可以帮助您确保理解客户的需求，并为其提供准确的解决方案。

比如：关于您提出的问题，我们已经确认了您的情况，并将为您提供详细的解决方案。

四、解决方案在亚马逊邮件回复模板中，解决客户问题并提供专业、细致的解决方案是至关重要的。

您可以根据客户提出的具体问题进行详细说明和解答。

例如：针对您提出的问题，我们已经为您找到了解决方案。

您可以按照以下步骤进行操作：（详细解答具体问题）五、结束语在亚马逊邮件回复模板的结束语中，您可以再次表示感谢，并表达对客户的期待和服务承诺。

比如：再次感谢您的来信，如果您对以上解决方案有任何疑问或需要更多帮助，欢迎随时与我们联系。

我们将竭诚为您服务！在编写亚马逊邮件回复模板时，以上基本格式可以作为参考，根据具体情况进行调整和修改。

希望您的回复能够帮助客户解决问题，并提升客户对您的满意度。

亚马逊回复模板

亚马逊回复模板尊敬的客户，。

非常感谢您选择在亚马逊购物。

我们对您的反馈和问题非常重视，我们将尽快为您解决。

以下是我们的回复模板，希望能够帮助您更好地处理客户的问题和反馈。

1. 解决问题。

首先，我们要确保客户的问题得到及时解决。

当客户提出问题时，我们需要迅速回复并提供解决方案。

无论是产品质量问题、物流问题还是售后服务问题，我们都需要尽快找到解决方案，并及时告知客户。

在回复客户时，要表达我们对客户问题的重视，并承诺会尽快解决问题，让客户感受到我们的诚意和负责。

2. 提供帮助。

其次，我们需要在回复中提供具体的帮助和建议。

无论是关于产品的使用方法、售后服务的流程还是订单的跟踪，我们都要提供清晰的指导和建议，让客户能够得到实际帮助。

在回复中要尽量简洁明了地解释问题的原因和解决方法，让客户能够轻松理解并操作。

3. 诚恳道歉。

当客户遇到问题时，我们要始终保持诚恳的态度，向客户道歉。

无论问题的责任是否在我们，我们都要表达诚挚的歉意，让客户感受到我们的诚信和尊重。

在回复中要用亲切的语言表达歉意，并承诺会改进问题，避免类似情况再次发生，让客户感受到我们的诚意和责任。

4. 提供补偿。

最后，对于客户遇到的问题，我们要适当提供补偿。

无论是退款、换货还是赠送优惠券，我们都要根据客户问题的严重程度和影响范围，适当给予补偿，让客户感受到我们的诚意和尊重。

在回复中要诚恳地表达我们的补偿意向，并告知客户具体的补偿方案，让客户感受到我们的诚意和关怀。

在回复客户时，我们要尽量使用亲切、礼貌的语言，让客户感受到我们的诚意和尊重。

同时，要注意回复的及时性和准确性，确保客户能够在第一时间得到满意的回复。

希望以上回复模板能够帮助您更好地处理客户的问题和反馈，提升客户满意度，谢谢！此致。

亚马逊客服团队。

亚马逊邮件回复常用语

亚马逊邮件回复常用语亲爱的顾客，非常感谢您选择亚马逊作为您的购物平台，并对您的来信表示衷心的感谢。

以下是针对您的问题和反馈的详细回复：1. 订单状态查询非常抱歉给您带来不便。

您可以登录您的亚马逊账户，在“我的订单”页面查看订单的最新状态。

如果您还有其他相关问题，欢迎随时告诉我们。

2. 发货时间及配送方式感谢您关注订单的发货时间和配送方式。

一般情况下，我们会在订单确认后的1-2个工作日内为您安排发货，并会在发货后提供您的包裹追踪号码。

具体的发货时间和配送方式取决于您购买的商品和您所在的地区。

3. 退换货问题如果您对收到的商品有任何问题或不满意，我们非常抱歉给您带来不便。

您可以通过亚马逊的在线退换货申请系统，提交您的退换货请求。

请注意，在退换货过程中，商品必须保持原装状态，并附上退货原因和订单号。

4. 产品质量问题非常抱歉给您带来不满意的产品质量。

我们对此深感遗憾。

为了更好地解决问题，请您提供相关订单信息和产品照片，以便我们的售后团队为您提供更准确的解决方案。

5. 发票问题感谢您对发票的关注。

亚马逊会在您的包裹中附上发票。

如果您需要电子发票，请您在完成订单后，在“我的订单”页面下载电子发票。

如您有其他发票问题，请随时联系我们的客服团队。

6. 支付问题如果您对订单的支付有任何问题，请您确保您的支付信息正确无误，并确保账户余额充足。

如果问题仍然存在，请您联系您的银行或支付平台，以获取更多的支付信息。

7. 促销活动问题感谢您对我们的促销活动感兴趣。

我们会定期举办各种促销活动，以回馈广大顾客的支持。

请您关注我们的官方网站或邮件通知，获取最新的促销活动信息。

8. 客户服务问题我们非常重视客户的满意度和体验。

如果您在购物过程中遇到任何问题或有任何疑问，请随时联系我们的客服团队。

我们会尽快为您解决问题，并提供满意的答复。

再次感谢您选择亚马逊，并对您的支持表示衷心的感谢。

如果您有任何其他问题或需要进一步的帮助，请随时与我们联系。

亚马逊邮件回复模板

Dear,I am very sorry, we ship from Chi na, beacuse of the stong and heavy snow, factory has to stop worki ng and the Chin ese raditi onal Festival is on the way, our supplier is goi ng to have holiday. So I thi nk, give you full refund rather tha n wait for long time, will be better.Sorry for any inonvenien ce.要好评Hi here,Thanks for your support to purchase our products, and we woul d like to make improveme nts in terms of products, service, qual ity, sourc ing, etc.It would be highly appreciated if you could leave us a positivefeedback and product review which will be a great encourage ment for us to do better in the future.Please feel free to con tact us, if there is anything we can dofor you.Sorry for any inconvenience caused.Have a nice holiday! A.ABest regardsDear,Sorry to trouble you . We ship from chi na, and the estimate delivery date is ( Jan uary 15, 2016 - Feb 3,2016) in Amazo n,sorry for the long time,but begyour understanding!We sell abiding by Amazon sales rules. Hope you can un dersta nd and support our bus in ess.Really sorry for this. We have give n you a refund. Pls check your acco unt later. Any questi on pls con tact me, I am here for you all the time.Thanks for your support and un dersta nding! Have a nice day!:)BemallHi here,Sorry to trouble you aga in. We ship from Hongkong, and theestimate delivery date is ( Mon day, January 4, 2016 -January 20, 2016 ) in Amazon. Sorry for the long Wednesday,time, but beg your un dersta nding! We sell abidi ng by Amaz on sales rules. Hope you can un dersta nd and support our bus ines sHiI have con tacted customer already and with the inform of estimate delivery date, sorry but please check it aga in. Thank you Hi here,Sorry to trouble you,It is said shipping time too Iong, I have checked the order already, it is in the standard delivery time, and have contacted the customer to explain for this issue. We have given the customer full refund.Have a nice day! :) hope a nice year for both you and me! 要好评Hello,Thanks for your con ti nu ous support to our products, and we w ould like to make improveme nt in terms of service,quality,sourc ing, etc.It would be highly appreciated if you could leave us a positive feedback and product review that is a great encouragement fo r us.Please kin dly to con tact us, if there is any thi ng support n eeds.S orry for any inconvenience caused.Have a nice dayQBest regardsDear,Do not worry,We will send you the Correct product.We have send you the Tibet bracelet which you buy,not a pendant.Dear,we have can cel the order,a nd have give you a refun d.please check your acco unt later.差评Dear,Sorry to trouble you again. I am writing to confirm that have you received the refund yet?And could you please remove the feedback as an importa nt support anden courageme nt?I am a new seller and just out of college in June , 2015. As a proverbsays"Every one deserves a sec ond cha nee." could you please give me the sec ond chanee?Look forward to your reply. Thanks for your support and un dersta nding! Wish a happy life !Kindn ess regards,kubaier已经退款，求好评Dear,First of all, please accept my deepest apologies for the long delivery time .As a seller, we really hope every clients could be satisfied with our product and services, and the product could be arrived on time. But the item shipped from Chin a. It's a long way, the logistics can't be con trolled. I can totally un dersta nd your feeli ng if I were you. And beg your un dersta nding, too.Really sorry for this. We have given you a refund.I am a new seller and just out of college in June , 2015.lt is my first job, maybe I could not do better tha n the other sellers, but I will do my best to do my work to improve product and service. And will be very grateful if you can leave me a 5 star feedback if you are satisfied with my service.Happy New Year! Hope a nice year for both you and me!Have a nice day :)Best regardskubaierDear,Sorry to trouble you aga in.I am writing to confirm that have you received the refund yet? And pls let me know if there are someth ing I can do for you.Really sorry for the delay and my poor service. Beg your forgi ving andun dersta nding!And could you please remove the feedback as an importa nt support anden courageme nt?Look forward to your reply. Thanks for your support and un dersta nding! Wish a happy life !Kindn ess regards,AmstyleHello,First of all, please accept my deepest apologies for your un satisfact ion. We are really sorry about the trouble. For this part give you big problem, we are really sorry.I am a new seller and just out of college. It is my first job, maybe I could not do better than the other sellers, but I will do my best to do my work to improve product and service.We have give n you a refund. Pls check your acco unt later.And could you please remove the feedback as an importa nt support anden courageme nt?Look forward to your reply. Thanks for your support and un dersta nding! Wish a happy life !Kindn ess regards,amstyleDear> In light where there is a sheet, you need to remove the thin, light can be purchased to work ! you can try. If still not work, pls con tact me,Tha nks for your support and un dersta nding!DearReally sorry for this.Pls try the butt on on the butt on of the helmet, if does not work, pls cha nge a new battery. Hope this helps. If still not work, pls con tact me, will soonresend or refund it to you. Really sorry for this. Beg your understanding!Thanks in adva nee. Have a nice day!:)Best regardsamstyleHi here,You misunderstood me, I have already given you a refund。

亚马逊索评邮件范文

亚马逊索评邮件范文
尊敬的亚马逊客服团队：
我是一位对亚马逊商品非常满意的客户，但是最近我在浏览亚马逊网站时发现了一些问题，希望能得到您的帮助和解答。

我最近在下单时遇到了一些配送问题。

有时商品的配送速度很快，但有时却需要很长时间才能收到。

这给我带来了一些困惑，我想知道是什么原因导致配送时间不稳定，以及如何提高配送效率。

我在购物过程中遇到了一些退款问题。

有时我退货后，退款需要很长时间才能到账，这让我感到有些不安。

我希望您能告诉我退款的流程以及退款到账的时间，这样我就能更好地安排我的购物计划。

我想提出一些建议来改进亚马逊的服务。

首先，希望能提供更多的商品分类和筛选选项，以便客户更快地找到所需商品。

其次，建议在商品页面上提供更多详细的商品信息和图片，这样客户可以更好地了解商品的特点和质量。

此外，希望能提供更多的支付方式，以方便客户进行购物。

总的来说，我对亚马逊的服务还是非常满意的，但希望能解决以上问题和改进服务，以提供更好的购物体验。

期待您的回复和解决方案。

谢谢！
此致敬礼。

41封亚马逊邮件及问题处理方法回复模板大全

写在前面因站内邮件回复内容跟账号安全挂钩，所以备注了站外回复的模板请务后台发给买家，文案仅供参考。

一.关于review和feedback的问题1.针对老客户，告诉他们有个新款希望他们来购买，我们可以买一送一（送店里的其他类似产品做礼物）但是希望他留下Review评价2.写邮件给客户要feedback和review(两个模板，站内/站外)3.修改feedback4.移除或者修改负面feedback/review5.索评/如果客人来邮件说产品好就要他留评价6.指导客户怎么关掉negative feedback（最好是站外的售后邮箱可联系上的，非站7.修改review（站外发)8.教客户怎么联系Amazon客服9.客户催要转寄地址10.没有按照客户要求发货11.想要免费样品给做review的（最好是站外的售后邮箱可联系上的，非站内联系)12.投诉侵权二：关于退换货1.确认是否发错货2.发错货3.发错货了,货是好的,要退货4.货已经发出去了但是客户还没有收到就要退货5.用了好久坏了，而且是FBA发货，这个根据情况的不同可以稍微改下回复的内容6.FBA发货，在保质期内坏了7.卖家自发货，在保质期内坏了8.威胁要给差评9.自发货，买了好久坏了要寄回来换或者修10.自发货，东西是好的-需要退货11.Return reques请求详细描述细节12.买错了需要交换13.发送替换品14.FBA订单需要退款退货15.准备关掉return request给客户发邮件16.已经关掉return request给客户补发邮件17.客户拍下的货，发现没有他需要的颜色/款式了18.客户拍下的货物已经点了发货发现缺货了19.已经给客户退款了20.自发货-客户收到货货没问题要退货21.自发货-被海关拒收，发货未超过一周直接重发22.自发货-被海关拒收，发货超过一周询问是重复还是退款23.自发货-发出后超过一周被海关退件的跟进后客户回复要重发24.自发货-发出后超过一周被海关退件的跟进后没有得到答复直接退款25.关于某某产品不能工作的问题（需要指导操作类产品）三：关于物流1.妥投没收到货的2.查不到跟踪信息很久没到货给客户补寄一个给客户发邮件确认3.有物流信息，但很久没有收到货4.虚假发货查不到信息一.关于review和feedback的问题1.针对老客户，告诉他们有个新款希望他们来购买，我们可以买一送一（送店里的其他类似产品做礼物）但是希望他留下Review评价-站外售后邮箱，非站内Dear **Nice to contact you.Our records indicate that you have purchased many products from us on .Thanks for purchasing from us and it's our honor to provide service to you.Here is a good news to tell you - we have a new product(产品名), 链接，And there is a promotion only for our regular customers, if you buy the product above, you can get one of any other product of our store for free. In exchange, you just need to leave a 5 star feeling of the product on .Let us know if you are interested in it.Looking forward for your response.Thanks and best regards.**2.写邮件给客户要feedback和review模板一（站外发）Dear **,品牌名** from Amazon would like to thank you for your recent purchase.Our record indicates that your order has been delivered or will be delivered to you shortly. We want to make sure you are completely satisfied with the product you have purchased. Please let us know if there is any issues, questions or concerns. Our customer support team is standing by to assist you.If you are satisfied with the product, please take a moment to submit a product review here:Product name 1Product name 2Best regards** Team模板二（站内可发）Dear **Thank you for your recent purchase of: 产品名/listing 标题Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please reply this email directly, so we can resolve the issue as soon as possible.And if the product could work well, could you help share your unbiased feeling on Amazon? It's a big encouragement to us and helpful the other customers make a better choice. Thanks for your help in advance.We'd love to hear from you! Thanks!Sincerely3.修改feedbackHi **,Thanks for purchasing from us and sorry we couldn't ship the item out because of out of stock.Apologize again for inconvenience caused.To make up for this, we would like to send you one of our new arrivals for trial.Your feeling is important to us, we appreciate if you can rate our customer service and adjust it to 4 or 5 star.If there is anything else you are not satisfied, please let us know, we will try to help out.Thanks again.Waiting for your early reply.Best regards,**4.移除或者修改负面feedback/reviewDear customer nameWe are concerned to see your negative experience for on AmazonHere are the details for the Amazon order:Order ID:ASIN:We apologize that our products gave you a bad experience. We will strengthen product quality inspections to ensure that no poor quality products send to customers again . Since the customer's good experience is the biggest goal for us, we apologize again for this incident. This is so rarely to us, we really want fully know the problem and work the best solution to you. Could you grant us this chance to improve? If you need and willing, we will resend a new replacement for you for free.if you are satisfied with our service,please help us update your purchase experienceThank you for your understanding and cooperation in this matter.**5.索评/如果客人来邮件说产品好就要他留评价Dear **We are very pleasure hear to you are satisfied with our product,If so, would you like take a experience to submit a product feeling for the item in your spare time? your commendation with our products is the greatest encouragement for us. It is also very important to help the other customers make a better choice.Best regards!**6.指导客户怎么关掉negative feedback（站外的售后邮箱可联系上的，非站内联系，否则把review和feedback等词替换To remove third-party seller feedback:Do one of the following:Go to Your Submitted Feedback .Go to Your Account and click Seller Feedback Submitted by You under Personalization.Click Remove link next to the feedback you would like to remove. If there is no Remove option next to a comment, the 60-day removal period has expired.7.修改review（站外发)Hi **Thanks for purchasing from us.And sorry for the 1 star review you left, what you said is important to us, we will report this issue to the engineers to let me them improve the quality.At this time, if you need a replacement or refund, please reply us asap.Thanks.Best regards**8.教客户怎么联系Amazon客服Here are the steps to contact Amazon customer service:1. Use your Amazon account to log into 2.Pull down to the bottom of this page and find "Help" button , and click on it to get into a new page3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it .Then you will get in touch with Amazon Customer Service Associate.4.Or you may choose to call the Customer-Service by number 1 (888) 280-43319.客户催要转寄地址Dear **Sorry for replying you late.The **（产品名称） hasn't been sold out yet these two days, so right now we couldn't provide you a shipping address to forward it.For the weight, do you know the estimated shipping fee, if you do, please let us know, we will try to refund you first, and you can forward this product.Or can we just partial refund you?If it is OK to you, please let us know how much is OK to you.Looking forward to your early reply.Thanks and best regards10.没有按照客户要求发货Dear **Thank you so much for purchasing from us.There is a little problem I have to tell you, (没按照要求的原因), and along with a gift to make up this problem. We are so sorry for the inconvenience caused.Meantime, hope for your understanding and like them.If there is any questions, please feel free to contact with us before share a feeling, on Amazon,we will try to help out. Thanks and best regards**11.想要免费样品给做review的（最好是额外的售后邮箱可联系上的，非站内联系，否则把review和feedback等词替换Dear **Thanks for writting to us regarding the reviews on our **(产品名)Since these days we got so much requestes for free sample to exchange for reviews, as you know, these high qulaity products are with high value. it makes us really cannot afford.But if you really like this product, we are willing to offer you a $20 cash coupon ( equivalently to a 50% discount off) to exchange for your reviews.We hope for your kind understanding.Pls feel free to contact us if you are satisfied with our offer.Kind Regards**12.投诉侵权Dear “ B ”,It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ". " A " holds federal trademark registrations in the United States. So “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ” currently has at least one listing on for products that utilize“ A’s” trademarks and/or copyrights without authorization.See the following ASIN: ** (写自己的 ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "二：关于退换货1.确认是否发错货Dear **Thanks for purchasing from us.The tracking number shows your package was delivered.Have you received it?If so, are you received the product is B（产品型号）?One of our customer who bought A mailed us that he received B instead of A.We doubted we mixed up your two's packages.We appreciate if you could reply us asap if you can see this email.Thanks and best regards**2.发错货Hi **The correct capactiy for them should be:A: **mahB: **mahCould you please check whether the label on the case writes **mah ? if it does, the case is for ** ( our workers put the wrong user manual in). But if the label on the case writes **mah, this case is for ** (we send a wrong case to you ).We will solve your problem once we get your reply.Thanks and best regardsAileen3.发错货了,货是好的,要退货Hi **As you see,this item it may not worth the trouble to return it, cause return fee and shipping fee is High.May I know is there any chance you can gift or resell it to others?We can refund you 50% offer as a discount, is it ok?If you prefer to return it for a full refund, we will give our return address.Waiting for your reply.Thanks and best regardsAileen4.货已经发出去了但是客户还没有收到就要退货Hi **Sorry for the late delivery. / Sorry that you don't need it anymore.While the package has been sent out on Dec 3.The last tracking detail is: **(具体时间日期) Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.You can find the tracking detail at: As the condition of the package is under shippment, we cannot callback the package.So please reject the package when it get there and let us know and we will refund the money to you.Thanks and best regards.Aileen5.用了好久坏了，而且是FBA发货，这个根据情况的不同可以稍微改下回复的内容HiThanks for purchasing from us.Although our warranty is 3 months, it is OK to send it back for a replacement.However, the one you bought was fulfilled by Amazon (they will take responsibility for the customer service), while we are located at China, it is not convenient to return and resend, it might take about 30 day (sometimes faster or longer) to return and resend. And the shipping fee is a little expensive.I have a suggestion, please tell us whether it is OK to you.We offer the replacement to you for free, you only need to pay the shipping fee which is about $5, is that OK?If so, we will create a discount (30.99-25.99=5) to let you buy a new one.If you agree, please write back to us, we will offer you the discount code.Waiting for your early reply.Thanks and best regards**6.FBA发货，在保质期内坏了HiThanks for purchasing from us and we are sorry for that issue.We are glad to replace it, however, the one you bought was fulfilled by Amazon, and Amazon takes responsibility for the customer service, please contact them and return this one back for a replacement.And our warranty is 3 months, I have a suggestion, please let us know whether it is OK to you.We provide a 20% off discount code to you to buy a new one without return this one, OK?If you agree, please write back to us.Thanks and best regards**7.卖家自发货，在保质期内坏了HiThanks for purchasing from us and we are sorry for that issue.Would you like us to resend a new one to you or give you the refund?Kindly let us know which way you prefer.Thanks and best regards**8.威胁要给差评Hi **We just checked your order, sorry it just past the warranty, because the warranty is 3 months, however, we would like to provide 50% off discount which is as a gift for the coming Christmas.Is that OK to you?Waiting for your early reply.Thanks and best regards**9.自发货，买了好久坏了要寄回来换或者修HiThanks for your reply.It is OK to send it back for a replacement or repair.However, we are located at China, it might take about 30 day (sometimes faster or longer) to return and resend. And the shipping fee is a little expensive.I have a suggestion, please tell us whether it is OK to you.We offer some discount to you to let you buy a new one, just tell us how much discount would you like.If you agree, please write back to us, we will offer you the discount code.Thanks.Waiting for your early reply.Best regards**10.自发货，东西是好的-需要退货Hi **We are sorry you don't need it any more.Have you opened the package, and is the product resalable?If so, could you please forward it to our other US customer?Or we half refund you, you keep the product?Is that OK to you?If you still insist to return it, we will provide you a return address.Waiting for your early reply.Thanks and best regards**11.Return reques请求详细描述细节Hi **We are sorry for the issue.Would you like to detail how the ** doesn't work ,maybe we can solve it.And if the item defective, would you like us to replace a new one to you?Waiting for your early reply.Thanks and best regards**12.买错了需要交换Hi **It is OK to exchange.We will provide you a shipping address tomorrow to let you ship this product.And for the right one product, here is the one we have:**链接Please tell us which color would you like, we will send it to you.Waiting for your early reply.Thanks and best regards**13.发送替换品Hi **The replacement has been already sent out from China, tracking number **, and you can track it here:**网址Usually it takes about 7-15 business days to get delivered, sometimes faster, sometimes a little longer.Please give it a couple more days.Thanks and best regards**14.FBA订单需要退款退货Hi **Thanks for purchasing from us.order number**Of course, you can return it for a replacement.Since the order was fulfilled by Amazon, and Amazon will take responsibility for the customer service, please contact them to ask for a replacement, they will reply you ASAP.Any further questions, please feel free to contact with us, we will try to help out.Have a nice day!Thanks and best regards**15.准备关掉return request给客户发邮件Hi**Good day!It has been a long time not get your response, does it work now? (根据产品或者上一封邮件)We are going to close the return request, please let us know if there is any further question.If there is still any problem, you can contact us and we are glad to solve it.Looking forward for your response.Thanks and best regards.**16.已经关掉return request给客户补发邮件Hi **,Nice to contact you again!We have closed your return request because it has been a long while since the last response from you.You can contact us if the problem still exist and we are glad to solve it.Looking forward for your response.Thanks and best regards.**17.客户拍下的货，发现没有他需要的颜色/款式了Hi **Thanks for buying from us.The product"**" you bought the blue one is out of stock.Now we have red, silver in stock, would you like to change another color or have a refund?Looking forward for your response.Thanks and best regards.**18.客户拍下的货物已经点了发货发现缺货了Hi **Thanks for buying from us.The product "**" you bought is out of stock.We have refund the money to you and it may take a few days for it to get back to your bank account (according to your bank). Please check.Thanks and best regards.**19.已经给客户退款了Hi **Sorry for the trouble.The money has been refunded and it may take a few days for it to get back to your bank account (according to your bank). Please check.Thanks and best regards.**20.自发货-客户收到货货没问题要退货Hi **Please keep the product unopened and resalable.We will give you the address later.Thanks and best regards.**21.自发货-被海关拒收，发货未超过一周直接重发Hi **Thanks for buying from us and sorry to tell you that the product you bought was rejected by custom for security check.We shipped it out on Dec 6 you can track the package at:/zh-cn/track?nums=We have resent a new one to you, the new tracking number is***Apologize again for the inconvenient.Thanks and best regards.**22.自发货-被海关拒收，发货超过一周询问是重复还是退款Hi **Thanks for buying from us and sorry to tell you that the product you bought was rejected by custom for security check.We shipped it out on Jun 29 and it is July 5 now, you can track the package at:/zh-cn/track?nums=Since it took a long time, we would like to know which way you prefer - we resend one to you or give you the refund? Apologize again for the inconvenient.Looking forward for your response.Thanks and best regards.**23.自发货-发出后超过一周被海关退件的跟进后客户回复要重发Hi **Thanks for your quick response, the new one is shipping out today.The new tracking number is **You can track it on: /zh-cn/track?nums=Any further question, please do not hesitate to contact us.Thanks and best regards.**24.自发货-发出后超过一周被海关退件的跟进后没有得到答复直接退款Hi **Nice to contact you again.Kindly check the 2 messages we sent to you before about the product you bought was rejected by custom for security check. Since it took a long time and we did not got your response, so we decided to refund the money to you.The money has been refunded and it may take a few days for it to get back to your bank account (according to your bank). Please check.Apologize again for the inconvenient.Thanks and best regards.**25.关于某某产品不能工作的问题（需要指导操作类产品）Hi **We are sorry for this issue.Here are some tips for the **, hope it will help you:**(具体检查产品是否OK的方法)Please let us know if it works after trying.Any further question, please do not hesitate to contact us.Thanks and best regards**三.关于物流1.妥投没收到货的Dear **Sorry for the issue.We checked the package and the tracking shows : /zh-cn/track?nums=(具体发货信息) Your item was delivered in or at the mailbox at 具体时间，Since the tracking information indicates the status as “Delivered”, I suggest you may check around your house besides your mailbox, cause the mail man might just leave the package somewhere without ringing you.Or you may check with your family members or neighbors to see whether they picked up this item for you. Sometimes, it may be sent to your neighbors by mistake.Thanks and best regards.**2.查不到跟踪信息很久没到货给客户补寄一个给客户发邮件确认Dear **Sorry for the issue.We checked the package and the tracking shows the package is arrived Chicago:(具体物流信息).but after Dec .8th the information is not updated, we tried to contact the post office several times to complain the shipping, may the packed is lost ,we will reship new one to you, and you keep the case if it finally arrives.Is that OK?Thanks and best regards**3.有物流信息，但很久没有收到货Dear **We apologize for the inconvenience caused.To make sure all the orders can be delivered in time, usually we shipped them out in 1 or 2 business days, however, sometimes, it is out of our control after it left our city, for example, it will be returned if it cannot pass the customs security check (This kind of odds is very few), or delayed at the customs, especially at this holiday seasons, we tried to contact the post office several times to complain the shipping, however, this can't solve the problem. Because once the package left our country, the post office can't control it either.Hope for your understanding.If it still can't be delivered till this weekend, we will full refund you, and you keep the case if it finally arrives.Is that OK?Thanks and best regards,4.虚假发货查不到信息Hi **Sorry again for the inconvenience caused.We already complained about the post office and opened a dispute about their service, according to the tracking number, it seems that they lost the package somewhere and found it on Dec 8 and sent it out.Sorry, we should keep tracking the packages and found the problem in time and solved it.We will do that in future to avoid the same happened.To make up for this issue, we would like to give you 10% discount for your next order.Is that OK?Thanks and best regards,**。

亚马逊邮件回复常用语

亚马逊邮件回复常用语订购相关Thank you for your order!Your order has been received a nd is being processed.（感谢您的订单！我们已经收到并正在处理您的订单。

）一当顾客下了订单时。

Your order has been shipped.Here's your tracking number: [tracking number].（您的订单已发货。

这是您的跟踪号码：[跟踪号码]。

）一當商品已经出貨後向顧客發送的信息。

We apologize for the delay in shipping your order.We wi ll do our best to get it to you as soon as possible.（对于您的订单发货延迟，我们深表歉意。

我们将尽最大努力尽快将其送达。

）一当某些原因导致订单无法按时发货时。

We're sorry,but we are unable to cancel your order as i t has already been shipped.（很抱歉，由于订单已经发货，我们无法取消您的订单。

）一当顾客要求取消已经发货的订单时。

Thank you for your purchase!Please let us know if you h ave any questions or concerns regarding your order.（感谢您的购买！如果您对订单有任何问题或疑虑，请告诉我们。

）一当顾客刚刚完成订单并需要帮助时。

We apologize for the inconvenience caused by our out一of一stock item.We will issue a refund promptly.（由于我们缺货的商品给您造成了不便，我们深表歉意。