亚马逊.日常邮件回复模板.03.8日

货物损坏要求换货
Dear Jacklyn: We apologize for the inconveniences that have caused to you. Each of the items have been examined before shipment, so problems may be occurred during the transportation. And we would be grateful if you can provide us the photo of the damaged good for our reference. As for the matter, we will take active attitude and do our utmost to resolve it. Have a nice day! Suki
询问是否有不是本店的某品牌产品
Dear omeryuksel: We are sorry to tell you that we do not have that brand of screen protector, but you can also look at the other products with similar functions in our store, which is good in quality but low in price. We sincerely hope that our products can meet your satisfaction. Have a nice day! Suki
询问未收到包裹原因
Dear statyn： Thank you for your purchasing. The logistics shows that your goods have been delivered at ALPLINE,NY. Your patience will be greatly appreciated. If you still haven't received the item in 3 days, please let us know, we will try our best to fix it. Thank you for your understanding. Have a nice day! Suki
无意的下单
Hi Eiran, Thank you for contact us. We have cancel your order and the money will be returned back to your account 4 to 24 hours later, please check it. Have a nice day! Suki
ቤተ መጻሕፍቲ ባይዱ
发错产品
Hi, We apologize for the inconveniences that have caused to you. As for this matter, we would be grateful if you can provide us the photo of the wrong product for our reference. If you received wrong item, we will reship a new one to you. Thank you sincerely Nick
Amazon平台邮件回复操 作流程
杨少君
2016.03.10
Amazon平台邮件回复操作流 程
一 回复客户发来的邮件
邮件回复主要分为： 1.回复客户发来的邮件 2.移除差评
邮件的回复
漏发或少发货
Dear Christine： We apologize for the inconveniences that caused to you. Each of the items have been examined before shipment, so problems may be occurred during the transportation. We will try our best to deliver the second protector to you as quickly as possible. Have a nice day! Suki
急需货物要求尽快发货
Hi Beatriz, Thank you for contact us. The logistics shows that the item has been arrived at USPS facility in CHICAGO, you will receive it soon. Thanks a lot for your patience. Have a nice day! Suki
客户询问是否可以让货物早点到达
Dear Saleh, Thank you for contacting us. As you know, it's an international transportation, so that it will need a few days to be delivered. I'm sorry that the speed of logistics is out of our control. Please wait for it patiently, your understanding is much appreciated. Have a nice day! Sincerely
由于错误地址未收到货
Hi Braulio, We have shipped the item to the address you provided, Leopoldo Mejia Garzon 2419 S LOWELL STSANTA ANA, CALIFORNIA 92707-3163 United States And the item has been delivered，please double check your mail box. Have a nice day! Suki
第三方发货要求好评
Hi friend， In order to provide premium services, the items has been shipped fro m local for you and you will received it quickly, but not so long as it dis play on Amazon. Being a seller on Amazon, feedback from customers are vital importa nce to us. 5star appraisal and positive feedback will help us improve our products and services. If you are satisfied with our product and services, please give us a 5star feedback. attached is a picture about how to write a 5star feedback for your reference. Our motivation comes from your satisfaction. Many thanks for your time on this. Have a nice day! Mia
No need wanted
一、No need wanted 的return request， 已发货但要求退款
We want to know the reason why you do not want this item. We provide 3 option s for return request 1.If our product has any quality problem. We will give you a full refund ， but you need to provide proof for us. 2.If our product has no problem, you can return our product for our warehouse ，we will give you a full refund. 3. As international shipping costs, we can provide you a partial refund if you would like to keep the item, and write us a 5 star product comment. We just hope our product and service will satisfy you. Please let us know.thanks 如果客户同意部分退款，让客户把好评截图过来。 如果客户同意退件，就要求客户把物品退回，并提供跟踪号，一旦查到跟踪信息 ，就全额退款。
包装和产品都损坏了
Hi Mary, We are sorry about the damaged, could you please send us a picture about the damaged goods for our reference. And we will do our utmost to deal with it. Any questions, please feel free to contact us. Have a nice day! Suki
把物品扔掉的客户，给客户退款 前提是物品便宜才能退款
Although you couldn't provide us a proof of the
problem, we still want you to be satisfied with our service. We would like to offer you a full refund Please let me know.
消除差评
Hello
We apologize for the inconveniences that caused to yo u. Each of our items have been examined before shipment. Now we can’t check the lo gistics information, so the item may be loss during transportation, it happens. We will return the money ba ck to you, and hope you remove the bad feedback. Ho pe you can understand, we will try our best to improve our service. Sincerely Nick
No need wanted ,货物在途
Dearxxx, I'm sorry that you don't want this item any more. The item is o n the way, we are not able to get it back by now. We do accept returns. There are 2 options for return request. 1.Rutrn the item after you received it, and send us the trackin g number ,we will submit a full refund as soon as the tracking information being updated online. The return will cost you $5-6. 2.Keep the item, we will do a partial refund for you, 50%. And write us a 5 stars product comment if you are satisfied with the item. If the item has any quality problem,let us know before you left any comment over the product. Please let us know. Sincerely XXX