酒店前台部英语培训(1)学习资料

前台部英语培训

（一）自我介绍/ Self introduction

姓名/Name 年龄/Age 性别/Gender 身高/Stature 名族/Nation

语言/Language 婚姻/Marriage 兴趣爱好/Hobby 特长/One’s Strong Suit

教育/Education 工作经验/Work Experience 工作成绩/Work Achievement

职位/Position 工作年限/Work Duration 面试/Interview

（二）酒店设施设备

客房/Guest Room:

普通房/Standard Room 豪华房/Deluxe Room 套房/Suite Room

行政套房/Executive suite 总统套房/Presidential Suite 公寓/Apartment Room

复式套房/Compound Room 单人房/Single Room 双人房/Twin Room 三人房/Triple Room

餐饮/Food & Beverage:

中餐厅/Chinese Restaurant (The Garden Restaurant) 会议室/Conference Room

宴会室/Banquet Room 西餐厅/Western Restaurant (The Mien Café) 酒吧/Bar (The Long Bar)

康体娱乐设施/Heath & Entertainment Facilities: 羽毛球/Badminton Court 篮球馆/Basketball Court 网球馆/Tennis Court

沐足馆/Massage Room 麻将室/Mah-jiong Room 桌球/Snooker 泳池/Swimming pool (Out Door)

（三）对话练习

Dialogue A

G: This is John speaking from room 6311, I want somebody to help me take my luggage.

S: Certainly! Mr.John! Can I ask how many pieces of luggage do you have?

G: Five.

S: OK, The bellboy will come to take them right now!

G: By the way! Can you prepare my bill now? I’m in hurry to catch the flight/ go to the airport.

S: No problem!

Dialogue B

G: Can you wake up me tomorrow?

S: Yes sir! May I know your room number?

G: 6311.

S: May I know what time would you like to wake up?

G: A quarter to 7 o’clock/ six forty five.

S: OK. We will call you on time. Good night!

G: Thank you! By the way, where is the breakfast?

S: It’s in the western restaurant. And it’s from 7-10 o’clock.

G: Where is it?

S: It’s on the first floor of 6th block.

G: I see. Thank you! Good night!

Dialogue C

G: It’s something wrong with my air-condition in the room./ My toilet is not work.

S: I’m sorry sir. May I know your room number?

G: 6311.

S: Don’t worry sir! The engineer will come to check & fix it as soon immediately!

S: Good evening! Sir.The calling from reception. We are so sorry to inform you that the air-condition could not ready tonight! There was a terrible problem of if, we should contact to professional people to fix it tomorrow. Can we help you to change another room?

G: OK! Which room?

S: The new room is 6310. Please pack your luggage and waiting in your room. The bellboy will come & help you change the room.

G: OK!

Dialogue D

G: Do you have laundry service?

S: Yes! There are laundry list & laundry bags in the room. Please fill in it & pack you clothes. Then just leave its on the bed. The housekeeping will take its in the morning.

G: When can I take its back?

S: If deliver before 10 o’clock in the morning. Its can sent back at 7 o’clock in the evening.

G: Do you have express service?

S: Yes! We have. Express service can take it back after six hours from delivering. But it should be sent before 5 o’clock.

G: I see. Thank you very much! Your English is very good.

S: Thank you! It’s my pleasure to help you! We hope you will enjoy you stay with us!

Dialogue E

G: Do you have room service?

S: Yes! There is a menu in the drawer. And the room service phone number was marked on the telephone. It’s open until 2 o’clock in the early morning.

G: Thanks. Can I ask massage service in room?

S: Sorry! Sir.We don’t have massage service in the room. You’d better to go to the massage centre. It’s on the 5th block. Business time is 10 o’clock in the morning to 12 o’clock at night.

G: Thank you!

Dialogue F

G: I want to play golf tomorrow morning. Can I book your golf car at 7 o’clock.

S: No problem! How many people are there in your party?

G: Only one.

S: Ok! The car will waiting for you on time tomorrow morning.

G: By the way, can I ask a late check out?