酒店英语-unit-1PPT课件
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酒店英语1PPT课件
8. I will reserve a tale on terrace for you. 我会为您预订一个露台上的桌子。
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
-
5
5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
9. May I take your name and phone number? 我能留下你的名字和联系方式吗？
10. We look forward to seeing you and tonight. 我们期待你和Samantha今晚的到来。
4. Can I take your coats? 我来为你们拿外 衣，好吗？
-
5
5. Here is your table. Is it OK? 这是你们的桌子，可以吗？
6. I’m sorry, they were booked in advance. How about on the terrace？ 对不起，靠窗的桌子事先订出去了。
Chapter 1 Restaurant Operation 餐厅运作 Unit 1 Restaurant Operation 1. Director of Food and Beverage
餐饮部总监
2. Food and Beverage Manager 餐饮部经理 3. Food and Beverage Manager Assistant
in spicy soup. 这道菜叫作“水煮鱼”。就是香辣汤煮鱼片。
3. Stir-fried green beans are called “si ji dou”. That dish is very popular. “四季豆”，就是炒青豆。这道菜很多人点。
4. I can also recommend a stir-fried tofu dish called “jia chang dou fu”. It’s a home-style tofu dish with some vegetables. 我还可以给您推荐一道“家常豆腐”。这是一道由豆 腐和其他蔬菜一起烧的家常菜。
酒店英语-unit-1PPT课件
me to book them a triple room for October 9th.
J:Just a minute, please. I’m sorry, sir. We’re fully booked
up on that date.
S:Oh, that’s too bad.
J:I’m sorry, we’re rather full at the moment. Can I
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S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
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Dialogues
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Dialogue 3
We Are Fully Booked 客房已满
J:Room Reservations. Good morning. May I help you?
S:Yes, I have some friends coming to China and they want
大学优品PPT《酒店英语阅读》汇编版
e.g. At the factory outlet you'll find discounted items at up to 75% off regular prices.
2. If someone has an outlet for their feelings or ideas, they have a means of expressing and releasing them. (感情的) 发泄途径; (思想的) 表达途径
Slide 8 of 15
▪ nothing more than
不过是
e.g. He adds that his work is nothing more than another form of community service.
▪ flood v.
If you say that people or things flood into a place, you are emphasizing that they arrive there in large numbers.涌入
service hotel? ▪ Can you tell some examples of unique hotels? ▪ What are the characteristics of hotel industry? ▪ What does the hospitality industry maily
emcompass? ▪ What are the advantages and disadvantages of
working in a hotel industry?
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
2. If someone has an outlet for their feelings or ideas, they have a means of expressing and releasing them. (感情的) 发泄途径; (思想的) 表达途径
Slide 8 of 15
▪ nothing more than
不过是
e.g. He adds that his work is nothing more than another form of community service.
▪ flood v.
If you say that people or things flood into a place, you are emphasizing that they arrive there in large numbers.涌入
service hotel? ▪ Can you tell some examples of unique hotels? ▪ What are the characteristics of hotel industry? ▪ What does the hospitality industry maily
emcompass? ▪ What are the advantages and disadvantages of
working in a hotel industry?
Hotel English Reading & Knowledge Unit 1 Hotel and Careers
酒店英语PPT课件(共3章)第一章Front Office(前厅部)
Names of the smaller sections in Responsibilities of each section in the How to address the staff
the front office
front office
working in different sections
13. division 14. operator 15. reservationist
Project 1
/dɪ'pɑːtmənt/ /ˌɪntərˈækt/ /ˈvɪzəbl/
/trænˈzækʃn/ /straɪk/
/ɪm'preʃn/ /'kɒnsieəʒ/ /ˌrezə'veɪʃn/ /rɪ'sepʃənɪst/ /'kʌrənsi/
operator
Project 1
Exercises
Fill in the following form according to the passage.
Names of the smaller sections in Responsibi How to address the staff
入住登记
目录
Task 6 Serving in the Business Center and
Executive Lounge 商务中心和行政酒廊服务
Task 8 Settling Guest Complaints
处理客人投诉
Task 5 Exchanging Foreign Currency
兑换外币
single room twin room family room deluxe suite
酒店英语一ppt
Concierge services
The Concierge can assist with any requests or information you may need during your stay
04
Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services
The Concierge can assist with any requests or information you may need during your stay
04
Hotel Catering English
Western Restaurant English
Chinese Restaurant English
Recommended dishes: Familiar with the dishes on the menu, able to recommend suitable dishes based on the customer's taste and needs, and provide corresponding introductions and explanations.
Ordering service: Familiar with the dishes on the menu, able to accurately describe the characteristics and flavors of each dish, and provide ordering suggestions.
Express checkout
The front desk staff should be able to handle express checkout to ensure a smooth and effective process for guests in a timely manner
Hotel English 1
CATALOGUE
目录
Basic knowledge of hotel English Hotel front desk English Hotel Room English Hotel Catering English English for other hotel services
酒店英语(课堂PPT)
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接 称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
4
基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
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回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
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招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基 本上是属于商业英语，与日常 生活会话中所使用的英语略有 不同，较注重礼节。
酒店英语unit1演示教学
More Room Types (1):
➢ deluxe single room
➢ deluxe wedding suite
➢ sea-view room
More Room Types (2):
➢ family suite
More Room Types (3):
➢ Chinese suite
Task 2. Key sentence structures:
1.Do you have a twin room for next Friday? 询问是否有房间。
2.We have a twin room available. 介绍房态。
3.How many nights is it for? 询问入住时长。
Parking place 停车位；停车区； Car park 停车场 Ps park n.停车场
parked adj. 已泊车的 parker n.停放车辆的人 parking lot 停车场
parking sign 停车标志 parking space 停车位
Listening
Dear Mr. Clinton,
What are they?
Suggested Answers
From Task 1, now I know eight room types.
They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.
酒店英语1教学课件Unit 1 reservation
Hotel English 1
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation
酒店情景英语-客房服务 -Unit1
Giving the information about the room rate 告知房价
Answering thanks
回答他人致谢
THANK YOU
Watch the video clip and make your own dialogues
Professional Routines 行业套话
Fቤተ መጻሕፍቲ ባይዱnding out what the guest wants 了解客人预订信息
The Reservation can not be made 不能预订
Chapter II
酒店情景英语 English for Hotel Service
2016省级质量工程项目大规模在线开放课程
Chapter II Housekeeping Service 客房服务 Unit1 Floor Service 楼层服务
Unit Aims 单元目标
1. How to show the guests to their rooms.
Important Phrases
• floor attendant
• laundry
• slot • wardrobe • facility • insert • transformer
• turn the heating down • Service Information Booklet • master switch • electric shaver • drawing room • hair dryer
2. 你是客房服务员，上午 9点客人要借用电熨斗，
告诉客人电熨斗
（electric iron)不能在客 房使用，洗衣服务可以熨 烫衣服。请就以上内容进
新职业英语1酒店英语--Unit 1ppt课件
酒店英语
Unit 1 Reservation
１
reservation
n. 预订
Readingon?
您做过预订吗？
eg. I need to confirm my reservation. 我需要确认我的预订。
酒店英语
Unit 1 Reservation
Suggested Answers
From Task 1 and 2, now I know eight room types.
They are single room, double room, TWB (twin beds room with private bath) or standard room, triple room, deluxe suite, presidential suite, executive suite, and junior suite.
酒店英语
Unit 1 Reservation
１
Reading
Central Reservation System
“ The Internet is becoming more and more important for hotel bookings. However, I wouldn’t say overall it is going to increase our bookings. We have to be aware of it because it’s a different method of the way guests can book,” the sales manager John from one five-star hotel says. “So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, it’s somebody sitting at home.”
酒店英语课件unit
Replace the used towels with new ones
Refull the toys as needed
03
Provide cleaning services
1
Check and replace the lines and pillowcases
2
Check and replace the matress covers
03
English for Hotel Catering Services
Restaurant reservation service
01
Reservation Procedure
02
Greeting the customer and inquiring about the reservation
03
Confirming the reservation details such as date, time, party size, and special requests
Restaurant reservation service
• Providing the customer with confirmation of the reservation and possible cancellation policy
Checkout service
Checkout Procedure
Greet the guest and present the bill
Collect payment and process any necessary refunds or adjustments
Checkout service
Functional delivery of the ordered items to the guest's room
酒店英语-Lesson1
Room reservations
▪ Guests can choose what they need or favor, and should be informed of the price, standard, the floor, the window view, etc.
▪ Price is relatively higher in the peak season and discount is usually found in the slack season.
饭店情景英语
Hotel & Restaurant English
Self-introduction
▪ Name: Lu Yue (陆跃) ▪ Telephone No.: ▪ (班长、学委联系方式)
Requirements
▪ actively participate in class activities; ▪ volunteers are highly preferred; ▪ practice more, oral English in particular; ▪ read more materials about hotel English
Room reservations
▪ 3. letters
used to be a popular way to make reservations;
are out of date now;
are gradually replaced by some prompter ways such as like emails or f旅行前的准备 ▪ 2. 小费 ▪ 3. 贵重物品 ▪ 4. 住宿与饭店 ▪ 5. 。。。
酒店英语chapter1Unit1 Room Reservation
（一）按房间床具的种类划分 1、单人间（Single Room）：一张单人床。 2、双人间（Twin Room）：国内也称标准间，
设单人床2张 3、大床间（Double Room ）：双人床一张 4、三床间（Triple Room），设3张单人床
单人间
双人间
大床间
三人间
（二）按房间等级划分 1、普通套间（Junior Suite） 2、商务套间（Business Suite） 3、复式套间/双层套间（Duplex Suite） 4、连接套间（Connecting Suite) 5、豪华套间（Deluxe Suite） 6、总统套间（President Suite）
标准间
豪华间
普通套房
商务套间
复式套间
豪华套间
总统套间
一 表现出良好的职业素质
员工必须面带笑容，以端正的站姿，热情的态度， 礼貌的语言，快捷规范的服务接待每一位客人。
二 把握客人的特点
不同的客人有不同的特点，对酒店也有不 同的要求。总台接待员在接待客人时，要注 意从客人的衣着打扮、言谈举止以及随行人 数待方面把握客人的特点，进而根据其需求 的特点和心理，做好服务。
Exercises
1.Hello! Can I help you? 2.What’s his room number? 3.Please hold on. 4.Would you like to leave a message? 5.Could you tell me your name,
please?
二、房价
任务1：熟悉房价
(Discount Rate)
(Package Plan Rate)
(Contract Rate)
设单人床2张 3、大床间（Double Room ）：双人床一张 4、三床间（Triple Room），设3张单人床
单人间
双人间
大床间
三人间
（二）按房间等级划分 1、普通套间（Junior Suite） 2、商务套间（Business Suite） 3、复式套间/双层套间（Duplex Suite） 4、连接套间（Connecting Suite) 5、豪华套间（Deluxe Suite） 6、总统套间（President Suite）
标准间
豪华间
普通套房
商务套间
复式套间
豪华套间
总统套间
一 表现出良好的职业素质
员工必须面带笑容，以端正的站姿，热情的态度， 礼貌的语言，快捷规范的服务接待每一位客人。
二 把握客人的特点
不同的客人有不同的特点，对酒店也有不 同的要求。总台接待员在接待客人时，要注 意从客人的衣着打扮、言谈举止以及随行人 数待方面把握客人的特点，进而根据其需求 的特点和心理，做好服务。
Exercises
1.Hello! Can I help you? 2.What’s his room number? 3.Please hold on. 4.Would you like to leave a message? 5.Could you tell me your name,
please?
二、房价
任务1：熟悉房价
(Discount Rate)
(Package Plan Rate)
(Contract Rate)
酒店英语-课件-unit one -secretarial services
sign v.签名 Signature n. 签名 Every musician has a specific signature or a logo.
t
Commonly-used sentences
dark adj. 深色的 darkness 黑暗 On the left, on the right Out of ink 没有墨 out of stock 没有货了 Guarantee 保证 Marriage does not guarantee happiness.
酒店英语
刘霞
Unit 1 secretarial services
刘霞Biblioteka Main idea： How
to copy document for the guests
How
to send a fax for the guests
New words and expressions
enlarge v. 放大 narrow 缩小 Jam traffic jam 交通阻塞 Line up with``` 与· · · 对齐，排队 Reduce 减少 allow sb. To do sth. Can you allow me to tell him the truth?
Be out of order 坏了 My watch doesn’t work. This laptop isn’t working. Fix repair 修理 Rate 费用 charge, service charge 服务费 Save 保存 It has helped companies save billions
Classic dialogue
《酒店服务英语》 —01 Front Office Service 前厅服务
five days in advance and we will refund your deposit. • Linda: Okay, that’s fine. Thank you. • Clerk: You are welcome.
Unit 1 Reservation Service 预订服务
Unit 1 Reservation Service 预订服务
Dialogue 2 • Clerk: Good afternoon, Garden Hotel. How can I help you? • Linda: Hi, there. I’d like to book a room for next weekend, please.6 • Clerk: Okay, sure. How long will you be staying?7 • Linda: Two nights. • Clerk: Okay. Is that from 13th to 15th December? • Linda: Yes, that’s it. • Clerk: That should be no problem. What kind of room would you like? • Linda: A double room, please, with an en-suite bathroom. • Clerk: Okay, that’s fine. We have a double room on the 6th floor with a fantastic view over the River
Dialogue 3 • Clerk: Reservations. What can I do for you? • Guest: Canadian Academic Exchange Group will visit Shanghai
Unit 1 Reservation Service 预订服务
Unit 1 Reservation Service 预订服务
Dialogue 2 • Clerk: Good afternoon, Garden Hotel. How can I help you? • Linda: Hi, there. I’d like to book a room for next weekend, please.6 • Clerk: Okay, sure. How long will you be staying?7 • Linda: Two nights. • Clerk: Okay. Is that from 13th to 15th December? • Linda: Yes, that’s it. • Clerk: That should be no problem. What kind of room would you like? • Linda: A double room, please, with an en-suite bathroom. • Clerk: Okay, that’s fine. We have a double room on the 6th floor with a fantastic view over the River
Dialogue 3 • Clerk: Reservations. What can I do for you? • Guest: Canadian Academic Exchange Group will visit Shanghai
酒店实用英语Unit1 ROOM RESERVATION PPT资料共19页
Sample Cases
2. We can offer you a standard room for a total of RMB380 including one breakfast. 我们可以给您一间标间，价格是380人民币，包括早 餐。 In some hotels, room rates are net prices without service charge. Net price 净价
The brand name Holiday Inn is now owned by IHG (InterContinental Hotels Group). On 24 October 2019, IHG announced a worldwide relaunch of the Holiday Inn brand. The relaunch is "focused on delivering consistently best in class service and physical qualit process is planned to be complete by the end of 2019.
Sub-module 1
《酒店实用英语》
——十二五规划教材
Competence Objectives
Competence Objectives :
how to accept confirmed reservation how to accept guaranteed reservation how to deal with over-booking
Sample Cases
Case 1
1. What kind of room would you like, sir? 请问先生您想要哪种房间？ Room Categories: Standard Room: a room for one person with one bed. Double Room: a room for two persons with two separate single beds. Twin Room: a room for two persons with one big bed designed for two. Triple Room: a room for three persons with three beds. Suite: a series of connected rooms used as a unit.
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Translation
Dialogues
Dialogue 2 Reservations for a Friend 代朋友预订 J=Jane (Receptionist) S=Stephen Nobel (Guest)
J: Good afternoon. Welcome to Tiantian Hotel, May I help you? S: I want a double room with a bath. How much a day do you charge? J: It is one hundred and fifty Yuan a day including heating fee but excluding service charge. S: It’s quite reasonable. J: How long do you intend to stay in this hotel? S: For three nights.
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
front view or rear view?
S: What’s the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think I’ll take the one with a front view then. J: How long will you be staying? S: I’ll be leaving Saturday morning.
/v/b/90634278-1598523020.html /programs/view/1s4dtuQ76Ys/
2
Content
Dialogues Useful Drills Tips Exercises
3
Dialogues
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
Background Information 一､ 基本常识
无论在中国还是西方国家,人员出差或出访,常常 需要事先预订酒店｡一般的预订方式有电话预订､传 真预订､网上预订､柜台预订等｡如遇节假日或特殊会 议期间, 酒店房源普遍紧张,应尽早预订｡预订酒店过 程主要包括以下内容:(1)请求预订并说明原因;(2)请 对方答复并进行确认｡通常预订后都要进行确认回复, 说明是否满足预订要求,如果不能满足要说明原因｡
6
Translation
Dialogues
Dialogue 1
J: That will be three nights, sir. And your name please? S: It’s Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: I’d like to confirm your reservation. A single room with a front view at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been settled then. Good-bye. J: Good-bye.
高职高专 旅游与酒店管理类课程规划教材
实用酒店英语（第二版）
Unit 1
Room Reservation
Room ReservatiБайду номын сангаасn 客房预订
Aims of Studying
How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订 /u46/v_OTA0Njc5MDc.html
4
Dialogues
Background Information 二､ 预订登记要素
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
Room Type Room Number Price Discount Room Demand Decorations
5
Translation
Dialogues
Dialogue 1
Receiving Reservations 接待预订
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Translation
Dialogues
Dialogue 2 Reservations for a Friend 代朋友预订 J=Jane (Receptionist) S=Stephen Nobel (Guest)
J: Good afternoon. Welcome to Tiantian Hotel, May I help you? S: I want a double room with a bath. How much a day do you charge? J: It is one hundred and fifty Yuan a day including heating fee but excluding service charge. S: It’s quite reasonable. J: How long do you intend to stay in this hotel? S: For three nights.
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
front view or rear view?
S: What’s the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think I’ll take the one with a front view then. J: How long will you be staying? S: I’ll be leaving Saturday morning.
/v/b/90634278-1598523020.html /programs/view/1s4dtuQ76Ys/
2
Content
Dialogues Useful Drills Tips Exercises
3
Dialogues
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
Background Information 一､ 基本常识
无论在中国还是西方国家,人员出差或出访,常常 需要事先预订酒店｡一般的预订方式有电话预订､传 真预订､网上预订､柜台预订等｡如遇节假日或特殊会 议期间, 酒店房源普遍紧张,应尽早预订｡预订酒店过 程主要包括以下内容:(1)请求预订并说明原因;(2)请 对方答复并进行确认｡通常预订后都要进行确认回复, 说明是否满足预订要求,如果不能满足要说明原因｡
6
Translation
Dialogues
Dialogue 1
J: That will be three nights, sir. And your name please? S: It’s Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: I’d like to confirm your reservation. A single room with a front view at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been settled then. Good-bye. J: Good-bye.
高职高专 旅游与酒店管理类课程规划教材
实用酒店英语（第二版）
Unit 1
Room Reservation
Room ReservatiБайду номын сангаасn 客房预订
Aims of Studying
How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订 /u46/v_OTA0Njc5MDc.html
4
Dialogues
Background Information 二､ 预订登记要素
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
Room Type Room Number Price Discount Room Demand Decorations
5
Translation
Dialogues
Dialogue 1
Receiving Reservations 接待预订
J=Jane (Receptionist) S=Stephen Nobel (Guest)