酒店英语-unit-1PPT课件
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9
Translation
Dialogues
Dialogue 2 ReservatioBiblioteka Baidus for a Friend 代朋友预订 J=Jane (Receptionist) S=Stephen Nobel (Guest)
J: Good afternoon. Welcome to Tiantian Hotel, May I help you? S: I want a double room with a bath. How much a day do you charge? J: It is one hundred and fifty Yuan a day including heating fee but excluding service charge. S: It’s quite reasonable. J: How long do you intend to stay in this hotel? S: For three nights.
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
4
Dialogues
Background Information 二､ 预订登记要素
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
Room Type Room Number Price Discount Room Demand Decorations
5
Translation
Dialogues
Dialogue 1
Receiving Reservations 接待预订
J=Jane (Receptionist) S=Stephen Nobel (Guest)
高职高专 旅游与酒店管理类课程规划教材
实用酒店英语（第二版）
Unit 1
Room Reservation
Room Reservation 客房预订
Aims of Studying
How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订 http://www.56.com/u46/v_OTA0Njc5MDc.html
6
Translation
Dialogues
Dialogue 1
J: That will be three nights, sir. And your name please? S: It’s Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: I’d like to confirm your reservation. A single room with a front view at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been settled then. Good-bye. J: Good-bye.
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
Background Information 一､ 基本常识
无论在中国还是西方国家,人员出差或出访,常常 需要事先预订酒店｡一般的预订方式有电话预订､传 真预订､网上预订､柜台预订等｡如遇节假日或特殊会 议期间, 酒店房源普遍紧张,应尽早预订｡预订酒店过 程主要包括以下内容:(1)请求预订并说明原因;(2)请 对方答复并进行确认｡通常预订后都要进行确认回复, 说明是否满足预订要求,如果不能满足要说明原因｡
front view or rear view?
S: What’s the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think I’ll take the one with a front view then. J: How long will you be staying? S: I’ll be leaving Saturday morning.
http://video.sina.com.cn/v/b/90634278-1598523020.html http://www.tudou.com/programs/view/1s4dtuQ76Ys/
2
Content
Dialogues Useful Drills Tips Exercises
3
Dialogues
Translation
Dialogues
Dialogue 2 ReservatioBiblioteka Baidus for a Friend 代朋友预订 J=Jane (Receptionist) S=Stephen Nobel (Guest)
J: Good afternoon. Welcome to Tiantian Hotel, May I help you? S: I want a double room with a bath. How much a day do you charge? J: It is one hundred and fifty Yuan a day including heating fee but excluding service charge. S: It’s quite reasonable. J: How long do you intend to stay in this hotel? S: For three nights.
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
4
Dialogues
Background Information 二､ 预订登记要素
客户基本信息
客户要求
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
Room Type Room Number Price Discount Room Demand Decorations
5
Translation
Dialogues
Dialogue 1
Receiving Reservations 接待预订
J=Jane (Receptionist) S=Stephen Nobel (Guest)
高职高专 旅游与酒店管理类课程规划教材
实用酒店英语（第二版）
Unit 1
Room Reservation
Room Reservation 客房预订
Aims of Studying
How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订 http://www.56.com/u46/v_OTA0Njc5MDc.html
6
Translation
Dialogues
Dialogue 1
J: That will be three nights, sir. And your name please? S: It’s Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: I’d like to confirm your reservation. A single room with a front view at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been settled then. Good-bye. J: Good-bye.
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
Background Information 一､ 基本常识
无论在中国还是西方国家,人员出差或出访,常常 需要事先预订酒店｡一般的预订方式有电话预订､传 真预订､网上预订､柜台预订等｡如遇节假日或特殊会 议期间, 酒店房源普遍紧张,应尽早预订｡预订酒店过 程主要包括以下内容:(1)请求预订并说明原因;(2)请 对方答复并进行确认｡通常预订后都要进行确认回复, 说明是否满足预订要求,如果不能满足要说明原因｡
front view or rear view?
S: What’s the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think I’ll take the one with a front view then. J: How long will you be staying? S: I’ll be leaving Saturday morning.
http://video.sina.com.cn/v/b/90634278-1598523020.html http://www.tudou.com/programs/view/1s4dtuQ76Ys/
2
Content
Dialogues Useful Drills Tips Exercises
3
Dialogues